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Welcome! International Project Week
Helsinki MetropoliaMay 12th, 2014
Floor de Groot MA
Connection First
We are all connected
This module will make us aware of our basic assumptions, in order to communicate respectfully
and effectively with people from other cultures.
Program of this week
1. True friends What culture has to do with ethics.
2. Connection, please! And cultural pitfalls
3. When in Rome…. Adaptation strategies 4. Keep the connection- at any cost??
Saying no and saving face 5. Succeed with a Poster
True friends What culture has to do with ethics
1. Cultural encounters2. Dilemma #13. Who is right, who is wrong:
ethnorelativism4. Above and below the surface5. For tomorrow6. intercultural quiz
Culturele verschillen
Question: who has intercultural experience? - Travelling- Living abroad- International parents
Visible and Invisible Culture
Culture comes in layers like an onion
1. Visible Culture2. Norms and Values3. Basic Assumptions
• (Edgar Schein)
8
Basic Assumptions of Culture
abstract and invisible.We learn them very young – before the age of 7.We are unaware of their influence. Basic assumptions shape and distort our perception and judgement.
What is considered good food?
Please, enjoy a taste of Dutch life!
What is considered good behaviour?
You are the passenger in a car driven by a close friend. He hits a pedestrian. You know that his
speeds was at least 70 km/hour in an area of the city where the maximum speed allowed is 30 km/hour. There are no witnesses. His lawyer says that if you are prepared to testify under
oath that he was only driving at 30 km/hour it may save him from serious consequences.
What right has your friend to expect you to protect him??
A. My friend has a DEFINITE right to expect me to testify to the lower figure
B. He has SOME right to expect me to testify to the lower figure
C. He has NO right to expect me to testify to the lower figure.
Do you talk one at a time or all together?
Assignments for tomorrow1. “Why my grade will be a 5”2. Personal Programming 3. InterCultural Assessment Profiler (IAP)
Quick scan
How well do we know other cultures?
An intercultural quiz
(made by international students)
When the world is about to collapse, what is the most probable thing that a Greek would do?
a) Hide in the bunkerb) Pray to Zeusc) Build the space craftd) Drink frappe on Mykonos
When the world is about to collapse, what is the most probable thing that a Greek would do?
a) Hide in the bunkerb) Pray to Zeusc) Build the space craftd) Drink frappe on Mykonos
What will be the most likely answer when you ask someone from Poland ‘How are you?
a) I am fine, and you?b) That is none of your business!c) They start complaining about all kinds of thingsd) I have such a bad hangover! Shouldn’t drink this
illegally imported pure alcohol from Ukraine anymore
What will be the most likely answer when you ask someone from Poland ‘How are you?’
a) I am fine, and you?b) That is none of your business!c) They start complaining about all kinds of thingsd) I have such a bad hangover! Shouldn’t drink this
illegally imported pure alcohol from Ukraine anymore
What do Finns do while having dinner?
a) Concentrating on the main point, eating
b) Having a nice conversation
c) If they are enjoying the taste of the meal it is not uncommon to smack and burp
d) Finns do not like to have dinner together, so they prefer to eat in the bathroom
What do Finns do while having dinner?
a) Concentrating on the main point, eating
b) Having a nice conversation
c) If they are enjoying the taste of the meal it is not uncommon to smack and burp
d) Finns do not like to have dinner together, so they prefer to eat in the bathroom
When will the police ask you to stop your car on the highway in Germany?
a) When you are driving over 120 km/hb) When you are driving over 140 km/hc) When you are driving over 180 km/hd) When you look Polish
When will the police ask you to stop your car on the highway in Germany?
a) When you are driving over 120 km/hb) When you are driving over 140 km/hc) When you are driving over 180 km/hd) When you look Polish
Some years back, what was the favourite vegetable of Finnish men?
a) Green beans
b) Cabbage
c) Beetroot
d) Sausage
Some years back, what was the favourite vegetable of Finnish men?
a) Green beans
b) Cabbage
c) Beetroot
d) Sausage
What should you avoid when you don’t like the food that you are eating in a Chinese home?
a) Vomiting on the tableb) Fartingc) Choking the cookd) Face distractions
What should you avoid when you don’t like the food that you are eating in a Chinese home?
a) Vomiting on the tableb) Fartingc) Choking the cookd) Face distractions
What do German students mean when they knock on the tables when a class is finished?
a) They protest against the chopping of the rain forestsb) They show their appreciation to the teacherc) They are playing the new song of Rammsteind) They wake up the students that were sleeping
What do German students mean when they knock on the tables when a class is finished?
a) They protest against the chopping of the rain forestsb) They show their appreciation to the teacherc) They are playing the new song of Rammsteind) They wake up the students that were sleeping
Welcome! When in Rome…. Several adaptation strategies.
Tuesday May 13th, 2014
Floor de Groot MA
Today 1. Introduction2. Recap + evaluation: comparing +
discussing outcomes 3. The impolite business partner4. Critical incident: internship in Indonesia 5. Some explanation: Hofstede6. Help, caught by the police in Kuala
Lumpur!
High- context explanation
Who is the impolite business partner #1
USA Jack’ll blow this upGB Our chairmen might tend to
disagree
USA This is such Bull Sh...GB I’m not quite with you on that
USA You gotta be kiddingGB Hm, that’s an interesting idea
Who is the impolite business partner #2
A British business man in Saudi Arabia is keen to secure an important deal. He has a tight schedule, and can’t afford to waste any time. His frustration increases because he has to wait for ages to get an appointment with his Saudi partner. Meetings never start on time, and when they do, there are frequent interruptions, with people coming in to get papers signed. The Saudi partner even takes phone calls when his visitor is in the room.
Monochronic and Polychronic Time
• Monochronic: one thing at a time• Polychronic: many things at a time• Both are just as good• Taking our personal or cultural basic
assumptions about time for granted is one of the biggest obstacles in intercultural communication
Critical incident: Indonesia
Tessa, an IBL student from the Netherlands, has found an internship for three months in Indonesia. It is a recently founded company, nice young people. She will write a marketing plan for a childrens’ indoor playground. However, after a few weeks, it becomes harder and harder to finish the company analysis.
She needs lots of information of her colleagues and although they are kind, people seem reluctant or forgetful to give Tessa the information she needs. It seems that her colleagues don’t think it is important at all. And yet, they wanted the plan!
Critical incident: Indonesia
In the meantime she picks up quite some small tasks for her colleagues. In meetings, people are quite interested in her opinion. Tessa thinks, well I could give a lot of advice, if I would just have the proper business information.
Towards the end of the internship, she is quite frustrated. Even her company coach is still not helpful: Doesn’t she want a realistic marketing plan for her company?
To her astonishment, by the end of the internship she gets a good grade, although the marketing plan she has written has turned out superficial.
Critical incident: Indonesia
Together in teams: Find reliable information about both cultures. Questions to be answered :
1. Which basic assumptions are possibly the cause of the student’s frustration?
2. What would your own reaction be in this case?3. Could you work in these circumstances? 4. What advice would you give at the student, and the
company coach?
A possible explanation: Hofstede’s
cultural dimensions
Assumption: individualism = egoism
For tomorrow1. Reflection
Write a short reflection on today’s cases. 2. Reading: the three chapters (pdf) +
http://geert-hofstede.com/national-culture.html
3. Presentation In teams of three, prepare a 10-minute presentation about one of the above topics.
About the presentation1. The aim is to explain and illustrate the
chapter/theory 2. Use your own words to explain what the
writers mean3. Find at least 3 pictures to show what you
mean4. Use one of the experiences of to illustrate
your story
Welcome! International Project Week
Helsinki MetropoliaWednesday 14th, 2014
Floor de Groot MA
Today • Presentations about cultural dimensions,
adaptation strategies, cultural synergy and growth process
• The staff meeting• The lunch break• The seaside management day• Recap + conclusions
47
Multicultural teams are never just “ordinary”
They are the best of teamsThey are the worst of teams Why?
48
Worst Teams
When cultural differences are ignored.• “We are all the same”Means: I expect you to behave like me.• “I treat everyone as an equal individual”Means: I treat you like I like to be treated.
We are equal. But we are not the same.And how I like to be treated, is not how you like
to be treated.
49
Best Teams
When cultural differences are recognised and managed.
When the advantages of diversity are recognised.
And when time is invested in trust building, and coming to an agreement. Multicultural teams have greater difficulty with this.
3-Steps to Cultural Synergy
Step 1: What happened? Describe thesituation from all points of view.(2 descriptions)Step 2. Recognize and name the underlying basic
assumptions of each culture involved.Step 3. Consider several alternative solutions that
are not restricted to one culture, but transcend cultures. Look beyond cultural borders. Grow beyond ordinary solutions. Reach the extraordinary.
Case
• Describe a situation when you had a clash or misunderstanding with someone from another culture. (Other group/ age group/ gender/ professional culture/ or country)
• How would you solve it according to the 3 steps of cultural synergy?
Mensheid
• Hoe zien mensen zichzelf?• Hoe beoordelen ze andere mensen?• Het goede: veel onderling vertrouwen
– Geen sloten op deuren, achteraf betalen etc.• Het slechte: wantrouwen en uitgaan van het
“slechte”– Deuren op slot, vooraf betalen etc.
For tomorrow:
• ThursdayKeep the connection- at any cost??
• The best way to synergy: Recap cases • But what if…. • Exercise: “Dear professor” , we only need a 54% to pass, Kind
regards, Shivani, Mallika and Chifaz” • Conclusions + feedback: did you do as you promised yourself?
Any feedback?• The Golden Circle: start with the why…
• The world is where we live!
Bronnen handouts & video’s• http://www.youtube.com/watch?v=FpS8oLLy51Q&feature=related• http://2.bp.blogspot.com/_676LCiEo1_8/TFx5GRsCwWI/AAAAAAAAABY/JyNUg3Y0
MGM/s1600/sha0335l.jpg• http://www.cartoonstock.com/lowres/dro0855l.jpg• http://www.youtube.com/watch?NR=1&v=S1Ckb9sdLTk&feature=endscreen• PPT behorend bij boek culturele waarden en communicatie • Claes & Gerritsen (2011), Culturele waarden en communicatie, hoofdstuk 1
(uitgedeeld in week 3)• Jacobs (2012), Cross-cultural Communication, Hoofdstuk 8: Saying no and saving
face (uitgedeeld in week 3)