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SPRING/SUMMER 2015
this Party started!
Team Roets
Jennifer
Jennifer RoetsDirector
(920) [email protected]
I want to welcome you personally to our team. We are excited to have you with us! I hope the tips in this welcome packet will start you off on the right track and get you off and running as the CEO of your own business! As your team leader and
personal coach, please contact me if you have questions.
This is such an exciting time to begin your journey with Thirty-One! New products, new prints, new conversations, and a brand new party experience! I look forward to
welcoming you into our group and watching you grow! Welcome to the family! So glad you are here!
Meet Your Director!
All About You
Set Your Monthly Goals
What brought youto Thirty-One?
Decide your Path!Career Path Desired Monthly
Income Parties per Month Team Size Weekly Work Hours
Just a Hobby(Consultant) $200-$500 2-4 0-3 4-5
Business Builder(Director) $650-$1,500 4-6+ 4-20 10-15
Career Builder(Senior Director) $2,000+ 6-8+ 25+ 20-40
What are your dreams? How far do you want to go?
Before your Pink Box lands on your doorstep...
Congratulations on starting your business!
Consultants join Thirty-One for a whole range of reasons. Vacations, extra money, paying for Christmas gifts. Some join just to get out of the house a few nights a month!
We call this reason - Our Why! What do you want to accomplish with your new business? What is your Why for joining Thirty-One?
My Why
My Sponsor: ________________Telephone: ________________
All About You
Quick StartChecklist
Use this Quick Start Checklist to jump in with both feet!
BOOK YOUR FIRST PARTIESCall the first five friends, family or neighbors you know will be excited for you and book your first few parties with them! At each of those parties, set a goal to book at least two new parties. Remember, just $600 in sales in your first 30 days earns your choice of 8 different product bundles plus $150 in commission. Set your goal to match your “why” and remember, the more you party, the more you earn.
Click here to Learn more about StartSwell and see all the great items you can earn!
WATCH A PARTY TO SEE HOW IT’S DONEThe best way to learn is to attend a party of another Consultant to see how it’s done. If your sponsor lives nearby, ask to watch her in action. If not, watch these great party videos so you can see a product presentation!
GET FAMILIAR WITH YOUR CATALOGEven before your Pink Box arrives with all the fabulous products in your Enrollment Kit, you can get familiar with the product Catalog. If you don’t have one, ask your sponsor if you can have one of hers. Each spread is designed to help you sell. Learn where to find personalization information, styles and fabric patterns in the Catalog. Locate the Hostess Reward pages. It’s easy to tell Customers and guests about your favorite products so mark those pages, too.
PLAN YOUR LAUNCH PARTYIt’s time to share the fun and show all that Thirty-One has to offer! Plan to hold your Launch Party as soon as your kit arrives. At your Launch Party you’ll introduce Thirty-One to all your family and friends. Your goal is to fill your calendar with your first 8 parties, gather some sales and share the excitement and fun of your business.
PREPARE YOUR HOSTESSES Talk with your Hostesses before each party. Encourage her to invite 30-40 guests to have 10-12 in attendance. Stay in touch with her and encourage her to follow up with guests. Keep it simple, easy and fun for everyone, and you’ll have great parties!
• BOOK YOUR FIRST PARTIES Call the first five friends, family or neighbors you know will be excited for you and book your first few parties with them! At each of those parties, set a goal to book at least two new parties. Remember, just $600 in sales in your first 30 days earns your choice of 8 different product bundles plus $150 in commission. Set your goal to match your “why” and remember, the more you party, the more you earn.
• WATCH A PARTY TO SEE HOW IT’S DONE The best way to learn is to attend a party of another Consultant to see how it’s done. If your sponsor lives nearby, ask to watch her in action. If not, visit ThirtyOneToday and watch a video of a product presentation!
• GET FAMILIAR WITH YOUR CATALOG Even before your Pink Box arrives with all the fabulous products in your Enrollment Kit, you can get familiar with the product Catalog. If you don’t have one, ask your sponsor if you can have one of hers. Each spread is designed to help you sell. Learn where to find personalization information, styles and fabric patterns in the Catalog. Locate the Hostess Reward pages. It’s easy to tell Customers and guests about your favorite products so mark those pages, too.
• PLAN YOUR LAUNCH PARTY It’s time to share the fun and show all that Thirty-One has to offer! Plan to hold your Launch Party as soon as your kit arrives. At your Launch Party you’ll introduce Thirty-One to all your family and friends. Your goal is to fill your calendar with your first 8 parties, gather some sales and share the excitement and fun of your business.
• PREPARE YOUR HOSTESSES Talk with your Hostesses before each party. Encourage her to invite 30-40 guests to have 10-12 in attendance. Stay in touch with her and encourage her to follow up with guests. Keep it simple, easy and fun for everyone, and you’ll have great parties!
All About You
Getting Started the Right Way!1. Mark your StartSwell dates on your
calendar. Keep them in mind when booking your parties!
2. Create your List of 62. Grab a cup of your favorite drink and find a quiet spot! Taking time to list everyone you want to share your new business with will be vital in the success of launching your new business!
3. Schedule your first 6 parties. Schedule your launch party! As the hostess of your launch party, you get the hostess rewards! You can use the rewards to add products to your kit.
4. Participate in a New Consultant Webinar or call! This will help you learn more about Thirty-One, connect with your team and sisters in Thirty-One, and start to really learn about your new business.
5. Personalize your MyThirtyOne.com website. Start on the Dashboard of your Virtual Office - take some time to move through the tutorial. Under manage your profile, click on My Website Information to personalize your consultant website!
6. Reach out to friends and family! Email, call, or text them all and let them know about your new business. Ask them when they would like to have their party!
7. Enter all of your contacts into your Virtual Office. It will save you time later!
8. Personalize your Newsletter. Your e-newsletter is free for your first 90 days. It is only $3 per month investment in your business after that.
9. Setup a separate checking account. This will help keep your Thirty-One business separate from your family finances and help you manage your business and stay on track! Plus it will make tax time a total breeze!
10. Order your business supplies! Be sure to make labels for your catalogs or get a rubber stamp with your contact information - be sure to include your name, phone number, email address, and your Thirty-One business website!
Know your Stuff!knowwhat
To make the most of your first parties, you should learn as much as possible about all of the current Thirty-One products, especially our most popular items! Remember, with season changes, product changes are inevitable. Keep up to date on the latest, your monthly specials, Hostess specials, fabric options, and personalization features.
knowwhyYour ability to make those great product solution suggestions to Customers relies heavily on how well you know the product line Thirty-One offers. When you know each item, what partners well with it and the personalization options, you’ll impress everyone in the room! Take the time to know the benefits and features of each product.
knowhowBecome familiar with the current Catalog to learn fabrics and patterns. Study each page to see the pairings that will help you offer great solutions to your Customers. Take time to find out more about the Monthly Special and what products will work well with it, so you can use it as a selling tool to increase your party totals.
All About You
PARTY READINESS CHECKLIST
MUST HAVESBooking CalendarProducts/KitOrder FormsCalculatorSmall Bills/ChangeHostess Packets (3 at least)Recruiting Packets (3 at least)CatalogsPensYour Why StatementYour smile and enthusiasm!
CONSIDER TAKINGName Tags for GuestsBusiness CardsProduct Feature Tags/SwatchesLapboardsSpecial/Hostess Fliers
HOSTESS PACKETHostess FlierSpecials FlierParty Invitations (30-40)CatalogOrder Forms (for outside orders)Opportunity BrochureCover Letter
RECRUITING PACKETSpecials FlierHostess FlierOpportunity BrochureCatalogStartSwell FlierEarning StatementCover Letter
Be Prepped and Ready to Go!You never know when you are going to need to hand out a packet to a potential Hostess or Recruit - so always be prepared! By having these items ready to put into their hands, you look professional and are not caught off guard - no matter where you are! Over time, you will adjust this list - you will add things, substitute things - but it’s a great starting point!
Identifying Leads - Recognizing Green Lights!Listening is the BEST way to learn about everyone you share the opportunity with.
With recruiting, key points in a conversation may just be a green light.
The guest who:• Shares the most
product use ideas• The friendliest• Asked the most
questions• Asked how you got
started
• Brought a guest with her to the party
• Placed the largest order• Placed the smallest
order
Of course, never exclude anyone.
Everyone has the right to be blessed with the opportunity of Thirty-One - so share with everyone, but learning how to listen and identify key phrases in conversations will be a great way to help you grow your team.
PERSONAL GOALSPersonal Volume
Total Sales
Total Profit
Total Parties
Total Bookings
Total Recruits
PERSONAL OVERVIEWPersonal Volume
Total Sales
Total Profit
Total Parties
Total Bookings
Total Recruits
TEAM GOALSTotal Team Sales
Total Team Parties
Total Team Recruits
TEAM OVERVIEWTotal Team Sales
Total Team Parties
Total Team Recruits
BUSINESS EXPENSESDate Description Amount
MILEAGE TRACKERDate Reason for Trip Total Miles
MONTH:BUSINESS AT-A-GLANCE
Guess what...It’sPINK BOX DAYFirst, take a photo with your PINK BOX and email it to me!
I want to see your excitement and share in your joy!
This is a WooHoo moment!Then, start making packets! You need to provide your Hostesses with packets so they can get started on their party planning straight away! Prepared Hostesses are successful Hostesses!
Next, learn about Hostess Coaching - this will make or break your business - so take time to learn all you can, reach out to your team and your director, and check out the resources on the ThirtyOneToday website!
Practice makes perfect - so practice filling out order forms while you watch some party demonstrations on ThirtyOneToday. Remember the WOW Party Experience and practice using it!
You want to be comfortable with your products when you go to your FIRST PARTY! Take some time to practice setting up your enrollment kit and party display.
Reach out to your director if you have questions and be sure to let them know how your first party went! They will be even more excited at your success than you!
Alright - get going!
All About You
• Log on to ThirtyOneToday and click on the “New Consultants Start Here” button.
• Watch the Welcome video.• Explore ThirtyOneToday and all
the resources it has to offer - you will find business tips, marketing tools, and more!
• Stay tuned to the Monthly Specials and use these as great conversation starters with potential customers.
• PARTY! As a new Consultant, you can earn FREE products with StartSwell during your first 120 days!
• Build your team! You can earn $100 for each new Consultant who joins your team during StartSwell!
BUILDING YOUR
Keep
Use these tips to continue on your journey with Thirty-One Gifts. Whatever success means to you –
we’re here to help you reach it! You can do it!
• Log on to ThirtyOneToday.ca, click on the “New Consultants Start Here” button and watch the Welcome Video.
• Explore TOT and all it has to offer. Here you’ll find business tips, marketing tools and more.
• Stay tuned to the Monthly Specials – these are great conversation starters for potential Customers.
• Keep partying! As a new Consultant, you can earn FREE products with StartSwell – during your first 120 days.*
• Build your team! Don’t forget, you can also earn $100** for each new Consultant who joins your team during your StartSwell period.
©2014 Thirty-One Gifts LLCThirty-One Gifts Canada Inc.
1188SP150000 rev.11/14
*1188SP150000*
Business!
* Earn different levels based on Personal Volume (“PV”) submission dates. Retail and party orders only. StartSwell Kit is subject to change based on available inventory. This StartSwell program is valid 1/12/14-30/6/15
** To earn the bonus, your new recruit must qualify during her first 90 days as a Consultant which involves your new recruit to meet certain sales requirements. StartSwell Kit subject to change based on available inventory. StartSwell program valid until 30/6/15
* Thirty-One Gifts Canada Inc. Statement of Typical Participant’s Earnings - 2013 The primary source of income of a Typical Participant in the Compensation Plan (the “Plan”) of Thirty-One Gifts Canada Inc. (“Thirty-One”) is from compensation on personal and downline sales of products and/or services. Personal earnings will vary. A Typical Participant in the plan is defined as an Independent Consultant who actively engages in the activities necessary to realize the benefits of the Plan (i.e. active in at least five of twelve months). A Typical Participant in the Plan earns between Cdn $52 and $1,991 annually. Please note that these earnings have been derived from the past earnings experiences of Thirty-One. This Statement of Typical Participant’s Earnings will be updated annually.
Welcome toTHIRTY-ONE GIFTS!
Congratulations on making the life-changing decision to join! You’ve opened the door to owning your
own business, experiencing financial freedom* and building friendships that will last a lifetime.
Use these tips to continue on your journey with Thirty-One Gifts!
Remember, whatever success means to you - Thirty-One is
here to help you reach it!You can do this!
All About Bookings
All About Bookings
AwesomeKit Optionsto matchyour
businessWhy!
8 Kits to select from!
All About Bookings
For more information about the income of Thirty-One Gifts Consultants, please read our Income Disclosure Statement posted on the Become a Consultant page at thirtyonegifts.com.
Follow these steps to CHOOSE your kit!
Build your foundation for
Earn FREE PRODUCTSTRACKER
and business supplies with StartSwell!Earn
Party success.
How do you earn StartSwell?*
Your first 120 days as a Consultant are broken down into four 30-day segments. Submit $600 in Personal Volume in a 30-day segment, and you’ll get to choose one of eight kits.
Each earning period is known as a “level.” If you earn all four levels, you’ll get four different kits for FREE, plus earn up to $600 in commission!
Choice of kit +
Choice of kit +
Taupe Playful Parade Fabric Swatch Collection
=Level 2
Fabulous Floral Fabric Swatch Collection
+
Opportunity Brochure (pack of 10)
=Level 4
Find more StartSwell info on TOT – click the ‘Incentives’ link on the ‘Resources’ tab.
What will you EARN at each
level?
Choice of kit +
=Level 1
Choice of kit +
=Level 3
1
CAN CHANGE YOUR LIFE FOREVER
One little decision
+
2015 Spring–Summer Collection
enjoy the moment!
Every day in every way,
Just for you
For your home
For your family
Catalogs (pack of 25)
Sailor Stripe Fabric Swatch Collection
LEVEL END DATE PARTY DATES PARTY SALES TOTAL
Use this tracker to chart YOUR PROGRESS and BUILD YOUR TEAM. Check out your dashboard on TOT to see your tracker live!
My StartSwell date is: (Your StartSwell date is the day after your enrollment.)
Use the blanks to fill out the dates of your parties during each period. After the party, record your total Personal Volume (or PV – your total sales) from the party and your total PV for the period.
1
2
3
4
My first 30 days ends on:
My first 60 days ends on:
My first 90 days ends on:
My first 120 days ends on:
__
__
1-30 day total:
31-60 day total:
61-90 day total:
91-120 day total:
©2014 Thirty-One Gifts LLC Printed in the U.S.A.
1034SP150000 rev. 11/14
*1034SP150000*
+ +
Canvas Crew Fabric Swatch Collection
Mini Catalogs (pack of 40)
Just for you
For your home
For your family
2015 Spring–Summer Collection
enjoy the moment!
Every day in every way,
thirtyonegifts.com
16-01 TOGSpring15_Mini_v6.indd 1
10/16/14 3:10 PM
white: Consultant copy yellow: File copy pink: Guest copy item# 101509140000 rev 06/2014
item # qty product description color or print choice PERSONALIZATION INFORMATION
item price
pers. cost
total price
personalization text font color
font style personalization design design
color Line 1: Line 2:
Line 1: Line 2:
Line 1: Line 2:
Line 1: Line 2:
Line 1: Line 2:
Line 1: Line 2:
Line 1: Line 2:
Line 1: Line 2:
Line 1: Line 2:
Guest Name: ____________________________________________________________________Street Address: __________________________________________________________________City: _____________________________________________ State: ________ Zip: ____________Email: __________________________________________________________________________Phone #: ______________________________ Cell #: __________________________________
Hostess Name: ___________________________________________________Party Date: _______________________ Order #: _______________________
□Cash □Check # __ __ __ __ □Credit Card Name on card: ________________________________________________ Card #: ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ Exp. __ __ / __ __ __ __ Billing Address: ________________________________________________ Billing City & Zip Code: _________________________________________ Signature _____________________________________________________
You, the Buyer, may cancel this transaction at any time prior to midnight of the third business day (five business days
in Alaska) after the date of this transaction. See the Notice of Cancellation on the reverse side for an explanation of this
right. It is the Consultant’s responsibility to safeguard all credit card information, maintain a secure internet connection on
PC using Party Plan ordering and to safely destroy ALL documents containing customer credit card information after the
order is completed. † Delivery charge is the cost to ship from Thirty-One to the Consultant/Hostess. Delivery charge is 18% for Alaska,
Hawaii and the U.S. Territories.
Consultant contact information: For reorders, parties or information about becoming a Consultant, contact me.
ORDER FORM(please print legibly)
Thirty-One Gifts LLC3425 Morse Crossing, Columbus, OH 43219Phone:1-855-GIFTS31 Fax: 614-337-1459
Please check the box below if you would like to:¨ Host a party¨ Become a Consultant¨ Have a Catalog party
¨ Receive ongoing communication from Thirty-One and the Consultant at this party¨ Share the name of someone who would love Thirty-One
* See back of form details
Product Subtotal: $ 8% Delivery Charge†: $Ship directly to Guest address (add $4)
(optional step): $Subtotal: $
Sales Tax __________%: $Round Up! to the nearest $1* (optional step):
Grand Total: $
thirtyonegives.org
Order Forms (pack of 50)
1. Check ThirtyOneToday.com often during your earning period! Once you earn a StartSwell level, you’ll receive an alert on your dashboard.
2. Open the alert and click the link inside.
3. From the link, a page will open showing all the kit options. Click on the kit you want.
4. After you choose your kit, a selection confirmation screen will appear.
5. To return to your dashboard, click the ‘Go to My Dashboard’ link.
* Earn different levels based on Personal Volume (PV) submission dates. Retail and Party Orders only. StartSwell Kit is subject to change. See thirtyonegifts.com/startswell for more information.
All About BookingsWhen does the Spring/Summer 2015 StartSwell program start?The Spring/Sumer 2015 StartSwell program runs Dec. 1, 2014 to June 30, 2015.
What do I get when I earn StartSwell?You will earn free products and business supplies when you submit $600 Personal Volume (PV) in each 30-day period in your first 120 days. For each 30-day period, or level, you will choose one of eight kits consisting of products that will help you in your Thirty-One business. In your kit, you’ll also receive preselected business supplies to set you up for success.
How do I earn StartSwell?Submit $600 Personal Volume (PV) in each 30-day period of your first 120 days:
Earn Level 1 - Days 1-30Submit $600 in PV in your first 30 days Earn Level 2 - Days 31-60Submit $600 in PV in your second 30 days Earn Level 3 - Days 61-90Submit $600 in PV in your third 30 days Earn Level 4 - Days 91-120Submit $600 in PV in your fourth 30 days
What do I do when I earn a StartSwell level?Once you earn a StartSwell level, you will receive a dashboard alert on ThirtyOneToday. Click the hyperlink included in the alert. On the page that opens, simply click on one of the kit options. A selection confirmation screen will let you know that your choice has been made.
Can I personalize any products in my kit?No. Any personalization in your kit has been preselected. Please refer to the StartSwell flier you received in your Enrollment Kit or the StartSwell pages on ThirtyOneToday to see which items come with personalization.
When will I receive my kit?Your kit will be processed within 5-7 business days. Once your order is processed, you will be able to view the order in your order history.
If I don’t earn a level, am I still eligible for the other levels?Yes! You get a new start to earn a level with each 30-day period. So, if you didn’t earn StartSwell during a 30-day period, you can still earn the next level during the next 30-day period as long as you meet the requirements.
What about the $100 bonus for new Consultants that join my team?To earn the $100 bonus, you must sign up a new Consultant during your first 120 days AND your new Consultant must qualify by submitting $1,000 PV in her first 90 days. The bonus will be added to your commission check the month following qualification.
Is there a limit to how many $100 bonuses I can earn?No. There is no limit to the number of bonuses you can earn. However, you must sign up each new Consultant within your first 120 days and she must submit the qualifying $1,000 PV in her first 90 days.
Is there a tracker available to track my StartSwell Personal Volume earnings?Yes. A tracker is available on your dashboard on ThirtyOneToday. The tracker includes your start date, progress and end dates.
FAQs
All About Business
Thirty-One Today
ThirtyOneToday = Resource CentralYour greatest resource as a Consultant is
the Consultant Website—ThirtyOneToday. You are going to hear it called TOT - a lot!
This website is the main hub of communication from the Home Office. If you haven’t already, you will want to take time to look over the site and get familiar with the contents. With the brand new look - there are even tutorials on how to get around and find things on the site.
Use your Consultant ID and password to sign in. Make it part of your routine to regularly check the site for updates and the latest announcements, track your progress with incentives, StartSwell, and more.
Monthly Specials, tools, how to market your business, and business updates will always be current—these are handy when preparing for a party to check shipping times, backordered items, and discontinued items.
The Thirty-One Resources section is full of downloadable, printable files, graphics, forms, and tips for you. Just about everything you could possibly need to make your business grow is right here.
On the dashboard, you can see how your current month is shaping up and even compare previous months!
Not sure where to find something? Hit the search box in the upper right corner - you will find lots to discover!
All About Business
Thirty-One Today
My Dashboard - Control Central! See how your month is shaping up at a glance, recent messages and alerts, announcements, business updates, key dates and more! Your dashboard also helps keep your goals in sight so you never lose focus!
1 2 3 4 5 6
1
2
3
4
5
6
Manage My Business - Click through to your Virtual Office! Book parties, check on orders, send invitations, place orders! It is the backbone of your business!
Improve My Skills - Thirty-One University! Need to know how to do something? Want to learn something new? There is always something to learn to advance your business. The Skills section has it ALL! Plus, your dashboard keeps track of where you left off! How awesome is that!
Access Thirty-One Resources - Goodies!! Need a graphic to share on Social Media to announce the specials? Wondering how you are going to Market your Month? Need a Consultant logo? Home Office has provided so many resources for you - you will feel like a kid in a candy shop when you see it all!
Celebrate Success - Always Celebrating Y-O-U! From WooHoo moments to Success Stories from thousands of women across the country - be inspired and Celebrate with each other right here! Have a look at the Recognition to share in the joy of top performers, promotions, and more. Love it!
Attend an Event - Meetings and Conferences and Trips, oh my! Need to register for a Celebrate & Connect meeting? How about making plans to attend National Conference? On the Attend an Event page, you can do just that. Watch for upcoming events often - you don’t want to miss a thing!
All About Business
Virtual OfficeEasy. Simple. FasterNEW VIRTUAL OFFICE
easy. simple. faster.
SIMPLE• The party/order
screens divided into 4 tabs (Overview, Invitations, Orders & Submission)
• Simplified the display for orders, order type selection and ability to view one Customer at a time
• Enter paper orders while still accepting online orders
EASY• New party categories
(Home, Online, Catalogue)
• Easier Hostess ordering
• Option to send order confirmations at time of submission
• Alerts for available Hostess benefits and monthly specials
FASTER• Convenient new
order button to add additional Customer orders
• Ability to auto populate Customer information from your contact list
What it is: The Virtual Office is where you run your Thirty-One Gifts business! You may hear others refer to this as the back office.
Why it’s important: Virtual Office is where you enter your party orders, set up party events, submit Customer returns, and check order and shipment status. Learning your way around your Virtual Office will help you manage your business!
How to use it: The best way to learn is by doing! Key tasks are shown below with videos and useful tools that you can print out and keep near your computer for quick reference.
The Profile Tab: Update your personal information.
Visit ThirtyOneToday to view video training on your Virtual Office!www.thirtyonetoday.com/en/thirty-one-resources/business-tools/virtual-office/
All About Business
Virtual OfficeEasy. Simple. FasterNEW VIRTUAL OFFICE
New Terminology• Event Setup becomes Parties Setup• Unsubmitted becomes Open Orders• Party Order Number becomes Party ID
Simplified Navigation• Less clicks• Simplified Menu – contacts is now on
the main menu• Improved search functions for
Catalogue items• New search features (search for open
order by any name whether it be a Customer, Hostess or Consultant order)
• All screens branded and simplified
Improved Invitations• Create an invitation and add time, date,
location, and personal message• Add guests either by entering contact
information or selecting from contact list
• Choose an email template invitation preview with actual party details
New Mobile Experience• Equivalent mobile order entry
experience• New home screen• Order Estimator now converts to an
actual order
PERSONALIZATION• Personalization preview and experience
same as look & feel of Catalogue• Enter bulk personalization
PARTY SCREENS• Consolidated party summary status
page• Contacts added to a party are
automatically added to address book
SHIPPING• Ability to select “Ship to Consultant” as
a shipping method
RETURNS• Return process automated to
immediately provide UPS labels and return authorizations if applicable
All About Business
Virtual Officevirtua
lGET AROUND YOUR OFFICE
Personalize your business website, manage personal information, update your phone number, add your photo, and update your personal message!
Manage orders, check past/pending orders, handle returns.
Check your commission, personal volume history, team sales, run reports,check your balance, advanced order history to search for specific
customers or product purchase history.
Your new Virtual Office – it’s simple, easy and fast – exactly what’s needed to support your business!
-SIMPLE to create and collect online orders-EASY to navigate to, customize, and send Evites-FAST to enter and checkout orders – especially personalized items and Hostess orders
Take some time to watch the video tutorials on ThirtyOneToday on everything from creating parties and changing your website address to processing orders and checking out customers! See and learn exactly what resources you’ll have at your fingertips!.
All About Technology
The Thirty-One mobile app was introduced in May 2013 and is available for both Android and iPhone users. It offers convenience and the ability to stay connected to your Thirty-One business while away from home.
As a busy woman on the go, you will quickly see just how convenient and user friendly our mobile app is and all the features that will help you be more efficient in managing your Thirty-One business.The Thirty-One mobile app will help you manage your business! Look at all it has to offer!
Manage Your Business• Capability to log in and view your Virtual Office information• Basic personal dashboard including Personal Volume fed in from your Virtual Office• Access to your Customers’ order history• Announcements from ThirtyOneToday.com• Track your StartSwell goals• Track your business stats (parties held, recruits, Personal Volume)• View Thirty-One Business Updates for product inventory status
Manage Your Customers• Add new Customer contacts directly into your phone• Access your Customer’s contact information with two-way sync between the app and your Virtual Office• Check the status of Customer orders and track those orders• Basic alerts including orders shipped, new recruits and retail orders submitted• Link to Thirty-One Catalog for an on-the-go solution to connect with customers right then and there
Thirty-One has an app for that!
Available for iOS or Android!
Running your Business on the go?
All About Sisterhood
Celebrate & Connect is an event you won’t want to miss! From start to finish, you’ll be pumped up about all of the possibilities for your business!
When you join in the excitement and attend a Celebrate & Connect meeting, you’ll have the opportunity to meet new friends, connect with your team, and learn how to grow your business.
We hold these regional meetings twice annually. They are hosted by leaders in our sales field who serve as mentors and role models. There’s much more than camaraderie to look forward to!
To register to attend a meeting, simply click the “Attend an Event” link on your TOT dashboard and visit the Celebrate & Connect page! Search by the Consultant ID
number of the hosting Director or the city or state where the meeting is being held. All registered attendees receive a free gift at the meeting!
Talk about the motto of Thirty-One - Celebrate Encourage Reward. Mention how guests can reward themselves with lots of free products by hosting their own Thirty-One Party.
Talk about your “why’s” and mention if they need an excuse for a girl’s night, join your team and make money while doing it!
Talk about how easy it is to sell Thirty-One as the products sell themselves!
Talk about how simple and fun it is to make extra cash and carry your business on your shoulder.• “Celebrate” upcoming seasons and
holidays and host a party!!
• “Encourage” one another and shop for those unique gifts from Thirty-One!
• “Reward” yourself by hosting a party and get free products!
• Vacation time is coming! Join Thirty-One, earn free products and earn extra shopping money!
• Want easy trips to the grocery store? Host a party, and earn the large utility tote for FREE!
• Know of a baby on the way? Buy your baby gifts with me today and personalize for the new mom.
• If money is tight, ask me how to get all you want free in one night by hosting your own party.
Plant a small seed and watch it grow! You will be so glad that you did!
Plant a Seed
All About Marketing
What is it? Social media is a great tool when used effectively. Below you’ll find information about the different social media channels available to benefit you and your Thirty-One business. If there’s a particular social media channel you’re interested in learning more about – or if you have any questions – please e-mail [email protected].
Social Media
Facebook is an amazing tool for marketing your Thirty-One business. It’s a great way to keep your Customers, Hostesses and friends excited and engaged with what’s new and exciting with Thirty-One! The key to selling without selling on Facebook is engaging and socializing with your Customers by telling them about specials and keeping your Facebook presence new and fresh.
Think of Facebook as your Thirty-One storefront. Everything you post provides your Customers with just a little peek inside the store. Your goal is to keep Customers interested – but not give it all away – by starting up conversations and creating excitement.
Begin by posting pictures of one of your favorite products, Like or Share items from the Thirty-One Gifts Facebook page or simply take a picture of how you’re using a new product! Make sure your posts are relevant, fresh and to the point.
Here are a few ways to get started!1. Invite your Customers to take pictures of products they’re using and tag you in the picture so you can share it! Add your own comment by saying something like this: “Check out how my Hostess, Linda, is using her new Out & About Thermal! She got it FREE at her party!”2. Take a picture of products you’re using and post it on Facebook. Make your caption something
like, “I love my new Fresh Market Thermal! We have everything we need for the baseball tournament!”3. Share a special or promotion with your Customer group pages. Make your caption something like, “You’ve been asking, and it’s finally here – the Thermal Special!” Approved images are available in the Social Media Library on ThirtyOneToday!
Posting on Facebook is super simple, easy and fun! Watch your business take off when you start sharing photos with your friends, Customers and Hostesses on Facebook. For additional information on Thirty-One’s Facebook guidelines see page 30 of the Consultant Guidebook.
Sell it without Selling...on Facebook!
All About Business
Contact Plus is our new term for the “newsletter and website” subscription. By subscribing to Contact Plus, you will now have access to:
• Customer Email: Any email sent on your behalf to your Customers. These are designed, HTML emails that encourage your Customers to click over to your MyThirtyOne website. To help you market your business, we are now dedicated to sending more of these emails on your behalf!
• Email Activity Report: A truly valuable tool! Updated in real time so you can quickly follow-up with your most active Customers! We’ll send you an email every Monday to provide you easy access to your custom email activity report.
• Social Forward: Allows your Customers to share key marketing messages with their friends on Facebook or followers on Twitter through their Customer Email.
• Email Invitations: A variety of Thirty-One email templates, updated monthly, readily available for use!
• Subscription Center: A one-stop shop for your Customers to manage their email preferences
• Marketing your business through the use of the website and email will help drive traffic and leads directly to you. It’s a great investment in your business!
When you’re a new Consultant, your first three months are free! To continue the Contact Plus subscription, you’ll need to update your subscription in your Virtual Office, now living in Manage My Business, (see next question for how to update). Contact Plus (aka website and newsletter subscription) can be either a monthly or yearly subscription. The cost is $12.95/month.
Generally, Home Office will send out an email to give you the heads up that these emails are planned to be sent on your behalf. These emails may include a special holiday feature like a shopping guide or an email about one of our Outlet Sales. Check the Key Dates to see when emails will be sent.
There are three types of invitations currently available through Contact Plus - In the “My Events” tab of your Virtual Office (see Manage My Business), you’ll see three options:
• Non-Party Event• Party Event• Party Event with Hostess
Portal Options
For more information on Contact Plus, see the FAQs on ThirtyOneToday.
The Benefits of Contact Plus
All About Business
Your Email Activity Report can be the key to boosting your booking, selling and recruiting! Want to use your Email Activity Report more effectively? Check out these Top 10 Tips from Executive Director Catherine Hauschild plus check out ThirtyOneToday for scripts to use!
1 OPEN IT/BOOKMARK IT: This is a GOLDMINE!
It arrives in your email inbox every Monday, but it’s a LIVE link you can access at any time. You can review it not only on Mondays – this can be a continual tool throughout the month!
2 HEADERS: Pay attention to the
‘headers.’ This will give you an idea of what Customers are interested in – book, sell or recruit.
3 OVERVIEW: Take a quick look at
the entire report, trying to take note if someone has clicked and opened multiple links (i.e. both hosting and business opportunity). Then go back and look more thoroughly.
4 ORDER HISTORY/THEIR HISTORY:
Before I email/call/text a Customer, I’ll go into my ‘Order History’ to look the person up so I have a point of reference (especially when I don’t recognize the
name or where I should know them from). I find the easiest way to do this is to use my Thirty-One mobile app, pull their name up and click on the shopping cart icon.
5 HOT LEADS: First reach out to those
who have clicked multiple times. Consider these my hottest leads. But there is nothing better than reaching out to someone who has never been a Hostess – or someone who you’ve never met and has only ordered thru a Catalog party – and to pull them into the Thirty-One loop. Think NEW CIRCLES!
6 EMAIL: If I only have an email
address (no phone number), I’ll reach out to them via email. If I know that they’re active on Facebook, I’ll also reach out that way.
7 CALL/TEXT: If I have a phone number,
I’ll either call or text, depending on how well I know them – if I know they’re
more likely to text, I’ll text. I’ll typically email first, knowing that if they don’t respond to my email I can then text or call them.
8 CONNECT: When I reach out, I
try to start with a point of connection such as where I met them, or how they’re enjoying the last product they purchased, etc. Then I ask if they’ve seen my latest newsletter (I already know they saw it, but they don’t know I know!).
9 TRACK IT: I document WHO I have
reached out to and HOW … along with their response. I circle back after a few days from the initial contact if I have not heard back. (You can do this with Excel, Word or whatever works for you).
10 CONSISTENCY & PERSISTENCE:
The fortune is in the follow-up! Many times once I’m able to reach a Customer, she’ll mention how much she appreciates my getting back to her.
Email Activity ReportTop 10 Tips
All About Business
Get your business supplies for top rate success! Everything from catalogs, order forms, pens, car decals and more, we’ve got just the right tools to help you spread the word about your Thirty-One business!
You can personalize your business cards, note cards, postcards and note pads with your very own photo or logo with our Consultant Business Expressions!
See what is available for order under Manage My Business on the dashboard! Take a look at the Business Supplies Guide while you are there! Ordering is simple through your Virtual Office!
If you would like to order a business supply item or a product in the catalog with your 25% off discount, you will find all you need to know on ThirtyOneToday!
BUSINESS SUPPLIES DID YOU KNOW?Thirty-One has partnered with Office Depot to give exclusive discounts just for
Thirty-One Consultants!
Learn more in the Business Supplies section
on ThirtyOneToday!
Ordering business cards? Want your photo on them? Here are some great tips for taking the perfect photo for your new cards!
Be sure to take a photo of your head and shoulders!
Use a simple white background with plenty of light on your face.
Bigger is always better when it comes to photo resolution - be sure your photo is at least 300 dpi or larger. Also, make sure your photo is usable - it should be a JPG, GIF, PNG, TIF, or EPS file!
Now - say cheese!
THIRTY-ONE TIP
The WOW Factor
A Thirty-One party is more than an event – it’s an experience. As a Consultant, you set the stage to really W.O.W your Hostess and her guests – before,
during, and after the party. You do this by offering Pink Glove Service throughout the entire party experience. This simplifiedexperience will make it easier
for you, focusing on three simple steps to help you “W.O.W.” Customers – “Welcome,” “Offer solutions” and “Wrap up & close.”
W.O.W. Party ExperienceThe New
Before the party, W.O.W. her with Hostess Coaching and meaningful communication with your Hostess and her VIP guests.
During the party, W.O.W. her with creative product solutions for her needs using the very things “W.O.W.” stands for – Welcome, Offer Solutions, and Wrap Up.
After the party, you W.O.W. her with exceptional customer service by doing Pink Bag Calls with every guest and thanking them individually.
W.O.W. her with an
The WOW Factor
PINK BAG CALLSSecrets to Success
Pink Bag Calls are one of the most important ways Thirty-One Consultants offer Pink Glove Service. They are easy, fun, and a great way to re-connect with your Hostess and her guests after the party!
Pink Bag Calls are calls you make to Customers after they receive their products. It gives you a chance to thank them, make sure everything looks
good, and make sure she loves her purchases!
While you have her on the phone, remind her about upcoming monthly specials. See if she is interested in making additional purchases, hosting an in-home or on-the-go party, or even joining your Thirty-One team! Do whatever you can to ensure Pink Glove Service and make a strong connection with her.
PINK GLOVE SERVICEFinally, during the Wrap Up, you want to invite your guests to shop the Catalog and offer Pink Glove Service by providing each guest with a full-service checkout.
Here’s what you might say:
“I’d love to meet more of your friends! And, if what I’m doing tonight look as fun and easy as it actually is and you’re looking for some extra money or girlfriend time, I’d love to talk to you about all that the Thirty-One opportunity has to offer!
Thank you so much for coming tonight! I hope you continue to have fun as you
shop all of our great styles! I’ll be coming around to help each of you find exactly what you’re looking for.”
Full-Service Checkout goes beyond helping your Hostess and her guests make purchases. This is your chance to personally connect with each person at the party! It’s time to ask her if she’d like to host her own Thirty-One Party – and to share the Thirty-OneOpportunity with her.
Full-Service Checkout will be a little different for your Hostess and her guests.
For a guest, the primary focus is helping her find products
that meet her shopping needs – and extending the offer to do an in-home or on-the-go party for her so she can enjoy the Hostess benefits that come along with it! Feel free to share the Thirty-One Opportunity with her, too – you never know when youmight meet your next recruit!
For your Hostess, it’s about thanking her and reinforcing what a great party she had, rewarding her with free and ½ price products, and sharing the Thirty-One Opportunity! Be sure to mention how you’d love to book another party with her next season so she can share the newest styles.
New Product Lines
Jewell by Thirty-One
Jewell is the story of two sisters,
Christie Jewell Woodfin and Cindy
Jewell Monroe, whose goals for
life were both alike and different.
One wanted to experience the
corporate world, while the other
drove toward entrepreneurship.
One wanted to stay with her kids
through Kindergarten, while the
other wanted to work outside the
home. They were two sides of the
same coin, both with a deep love of
family and faith, and both called to
give back and be part of something
bigger than themselves. This was
the inspiration that grew into
Jewell, a fun on-the-go boutique
experience that offers women
more of everything good: joy,
success, support, style, life-changing
experiences, new friendships,
financial freedom, and the chance
to welcome renewed purpose into
your life.
Jewell’s collection of gorgeous
handbags and accessories are sold
with an eye towards how you can
Organize Your Life with our unique
patent-pending pockets and
fashion organizers.
MeetJewell!
New Product Lines
JK by Thirty-OneWhat is Jewel Kade?Jewel Kade is a direct selling company based in Alpine, Utah, that designs handcrafted jewelry and personalized gifts. The company began in jewelry designer Janet Kinkade’s basement – much like Thirty-One’s origins with Cindy.
Jewel Kade was officially founded in 2009 and quickly grew into a national brand with its artisan jewelry featured on The Today Show, American Idol and The Ellen DeGeneres Show. Like Thirty-One, Jewel Kade uses hosted parties to market its merchandise to consumers.
Why are there only a limited number of jewelry items in the initial JK by Thirty-One catalog?The initial JK by Thirty-One collection will feature best sellers from the original Jewel Kade line as well as new styles created especially for this launch.
There are already plans for more new products and collections that will begin testing with 1k, 2k and 4k community groups.
What metals are used in the JK line?Metal composition information on JK products is available on ThirtyOneToday.
Mini-catalogs for JK by Thirty-One giftable jewelry are available in your virtual office under business supplies. More in depth training and details on the JK by Thirty-One line is available on ThirtyOneToday and in your Facebook Community Groups.
JK by Thirty-One
All About Business
whoyougonnacall?Home Office3425 Morse Crossing, Columbus, OH 43219614.414.GIFT (4438)
Have a question? Suggestion? Idea?When you need to reach out, we’ll be there!
Refer to this list of e-mail addresses when contacting us for any business need or question.
Whatever the issue, we’re here to help!
Consultant SupportCall Center Hours: 8 a.m.-midnight EDT Monday thru Friday8 a.m.-4:30 p.m EDT Saturday
Email - [email protected] support - 614-414-4983
Career And Guidelines SupportQuestions about policies and proceduresVisit ThirtyOneToday.com to learn about CAGS!Email - [email protected]
EventsQuestions about company-sponsored events?Email - [email protected]
Celebrate & ConnectQuestions related to Celebrate & ConnectEmail - [email protected]
TOT www.ThirtyOneToday.com
HO Home Office
BO/VO Virtual office or back office
PV Personal Volume. The total sales before tax, shipping and hostess items are included. This is the amount on which you base hostess rewards, what you get paid on and how you base incentive earnings.
C&C Celebrate and Connect Meeting - you gotta go!
RSS Ready Set Sell. An earning period the month before catalog change where you can earn free products and supplies for the next season.
CAGS Career & Guideline support. Got a question about anything Thirty-One from career path to designing banners or shirts, etc? Contact CAGS!
SS Startswell. Rewards program in which you can earn free products by submitting orders during your first 120 days as a Thirty-One Consultant.
Know the Lingo!
