WelcomePDBA Breakfast Meeting

November 9, 2016

New Member: Veracity

2222 NE Oregon St, suite 215www.veracityagency.com

New Member: Wacom Experience Center

1455 NW Irving Stwww.wacom.com/en-us

New Member: Pedini PDX

1019 NW 11thwww.pedinipdx.com/

Upcoming Events: Holiday Wine Tasting

Thelonious Wines516 NW 9th AveNovember 9, 6-9pm

We’ll choose 6 bottles at a variety of price.

Let us help you make Thanksgiving a day to kick back, relax, and be thankful for great wine!

Upcoming Events: PDBA Business Awards

Monday, November 14th

The Benson HotelSingle Ticket- $40Table of Ten- $375

Last day to RSVP!

Learn more about our winners at Explorethepearl.com

Refer a new member to the PDBA and receive $50 off your membership renewal next year!

PDBA Membership

Now through December 30th, new members can join the PDBA for the promotional rate of $500 for their first year!

Upcoming Events: Networking Happy Hour

Andina Restaurant1314 NW Glisan

Wednesday, November 16th

5:00-7:30

Hosted appetizers and drink

Upcoming Events: Tree Lighting

Saturday, November 26th

Jamison Square, 4:30-6:00

Join us the weekend after Thanksgiving for caroling, photos and to kick off the holidays.

Join the choir! Rehearsal is Sunday, Nov 13th 5pm

Upcoming Events: Home for the Holidays

Vacasa is matching every Oregon homeowners donation of $100. All proceeds benefit Central City Concern.

Sponsorship opportunities available!sarah.tatone@vacasa.com

Upcoming Events: Adopt-a-Child Program

This year, Central City Concern’s goal is to make sure all 236 children living in their housing have gifts to open this year.

Fulfill the wish list of one or more children by registering individually, or as a group. We will share the first name and gift wish list of each child you choose to adopt.

Contact Melissa for more information!melissa.bishop@ccconcern.org

Upcoming Events: Holiday Coat Drive

Living Room Realty1636 NW Lovejoy

November 1- December 9th

Community members are welcome to drop off a new coat and enjoy a cup of warm cocoa at one of Living Room Realty’s five offices in Portland.

#ShareWarmth

Upcoming Events: Santa at Northrup Station

Inn @ Northrup Station2025 NW Northrup St

Saturday, December 17th, 11am-3pm

Come get a free photo with Santa and enjoy hot cocoa and cider!

Get your holiday party photos included in The Pearl magazine!

Submit your high-res photos to carolyn@explorethepearl.comby Monday, January 2nd.

Submit your photos for Pearl Pix

The Pearl Magazine 2017

For information regarding advertising in The Pearl, contact Lora Helmerlhelmer@sagacitymedia.com 971.200.7047

Guest Speaker: Bill Mitchell

Are Credit Card Companies Ripping You Off?

Merchant Concepts, Inc.

Helping the Best Merchants Be Better

PDBA BREAKFAST MEETING

YOUR HOST

William MitchellPresident/CEO

OUR PROMISE TO YOU

For over 20 years some of the largest businesses in the Pacific

Northwest have come to Merchant Concepts for payment

solutions and business consulting.

Big or small, our promise to you is an unwavering commitment

to the long-term success of your business and your bottom line.

BUSINESS

CORE VALUES AND

CULTURE

FOUNDATION BUILDING…

Business Core Values: What are yours?

To build a company based on honesty, integrity, and clarity of communication

Seek to understand and fulfill our customer’s external and internal needs

Exceed all expectations

Be referred to as “the best in the business”

Being certain of your Core Values allow you to better

identify the values of those you choose as business

partners

Customers

Employees

Your Busines

s

Vendor

1. Know who the customers are.

2. Know who you are.

3. Exceed all expectations.

WIN-WIN =

COST-EFFECTIVE

Industry Basics

Credit Card Transaction Cycle

Who is involved

Card Branding Associations

Visa/MasterCard

Discover/Diners/JCB

Amex

Card Member Banks

Bank of America

Wells Fargo

Key Bank

Processing Bank

First Data

Tsys

ChasePaymentech

Merchants

Auto Dealers

Restaurants

Clothing

Appliance

Independent Sales & Service

Organizations

Merchant Concepts

Card Branding Associations

Visa and MasterCard

set and maintain the rules for processing

transactions

Cards are issued through member banks

Transaction handled by processing bank

Discover/Diners/JCB :

Recently became part of the full service

program like Visa and MasterCard

All transactions are now funded with

Visa/MasterCard

Private Label

American Express:

Is part of the Payment Card

industry

Issues cards directly to consumer

Authorizes and handles all

aspects of the transaction

Settles directly with both the

consumer and the merchant

Card Member Banks (Issuer):

Issue credit cards -Visa or MasterCard (EMV)

Extends credit to customers through bankcard accounts

Receives the cardholder’s payment at the end of the billing period

Issue Debit cards –Visa or MasterCard

Link debit cards to account holders checking account

Funds withdrawn from the balance in checking account

Member banks also called the issuing bank or the card holders

bank

Processing Bank

The processor provides:

Credit card processing

Billing

Reporting,

Settlement

Operational services for the acquiring and issuing banks.

Independent Sales/Service Organization

A corporate entity, which represents one or more

processing and/or acquiring, banks. ISO’s have the ability to

align their clients with the best processing programs and

banks available

Through multiple processing bank partnerships:

Merchant Concepts provides detailed services and support covering

all the aspects of merchant financial services

Merchant Concepts

Merchant Service Industry Strategies &

Myths Revealed

Merchants have been taught to select the merchant services provider who offers the lowest “Discount Rate”

Question…What would you prefer, lowest discount rate or lower cost?

Chasing that $60,000.00 dream!

Let’s get to the reality…

INTERCHANGE

& BANK FEES

DISCOUNT RATES / FEES

LOWER

EFFECTIVE

RATES

Efficient Technology

Fraud Management

Staff Training

Payment Type

Fraud Risk

Charge-backs

Merchant Service Industry Strategies &

Myths Revealed

As a rule, most MSP’s don’t offer face to face training and

support

Consider the consequences…

Without training, how would you expect your employees to

know how to address processing-related issues?

“Benefit of training” Lower cost while enhancing

customer enhancing customer experience.

THE CUSTOMER IS ALWAYS RIGHT.

WRONG!!!!

YOUR OBJECTIVE IS TO LISTEN,

SHARE YOUR EXPERTISE, AND

CREATE A SATISFYING EXPERIENCE.

Merchant Service Industry Strategies &

Myths Revealed

They offer “free equipment”!

Consider the consequences…

NOTHING IS FREE!

Research and select POS technology with features

that support your business model

BUSINESS-ENABLING

& COST-EFFECTIVE TECHNOLOGY

“There is no question whatsoever that their experience and

expertise has increased both the efficiency and profitability of our

business. They took time to understand the nuances of our

operation and tailored the program accordingly. And most

importantly each member of their staff is a pleasure to deal with.

They truly care about their customers and I would strongly

encourage any business to consider Merchant Concepts as a

partner.”

CASE STUDY:

ANDINA’S RESTAURANT

“Chown Hardware has been in business for

decades, and Merchant Concepts gives us the

best service we have ever received. They

resolve problems quickly, provide great pricing,

and are on-site when we need them to

counsel our people and help design our

systems. We love working with them, and you

will too!”

CASE STUDY:

CHOWN HARDWARE

POP QUIZ!

http://tinyurl.com/merchant-quiz

WHEN YOU GROW,

WE ALL GROW.

December 14th- An interactive Breakfast meeting!

SWAG’R is a consumer-driven mobile content delivery. We’re using gamification, geo-location, and precision targeting to flip the world of mobile advertising on its head. Instead of getting fed up with pop-ups and throwing your phone, get SWAG’R, get some great deals, and get the content you want, where you are!

Coming soon: Pearl District, SWAG’R partnership

We turn traditional mobile ads on their head. Rather than being intrusive with content you don’t want to see, SWAG’R utilizes opt-in engagement to connect the consumer and advertiser via a rewards basis.

Consumers gather in predictable locations at predictable times. We’ll place your targeted offersright in the center of these consumer concentrations. And we make it fun for the customer!

December 14th- An interactive Breakfast meeting!

Get your offer live on the app at the December breakfast meeting!

SWAG’R’s platform is so unique that we have taken ownership of the digital real estate and give access only to our brand partners.

The Pearl District SWAG’R app will be an added benefit for PDBA members at no additional cost.

December 14th- An interactive Breakfast meeting!

Raffle Prize$20 Gift Card to

DeschutesAND

Festa Holiday Blend fromNossa Familia

Wishing you a warm and happy Thanksgiving!

“Let us be grateful to the people who make us happy; they are the charming gardeners who make our souls blossom.” Marcel Proust

Thanks to our generous sponsors