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WELCOME
2
Ground Handling Through
the Decades David Finch
DLF Aviation Consultants LLC
1 Ground Handling Then…
2 …and Ground Handling Now
Welcome
Ground Handling Through The Decades From the Advent of Flight to Modern Times
Finch-Ouess Presentation
April 29, 2014
1914 – The First Commercial Flight
Airline: St. Petersburg Tampa Airboat Line
Aircraft: Benoist XIV flying boat Pilot: Tony Jannus Founder: Percival Fansler Airfare: 5.00 USD Total Passengers Carried: 1204
4
Airlines in Business Since1929 (and their impact on ground handling)
1920 QANTAS 1923 Aeroflot – Czech Airlines – Finnair 1924 Delta Air Lines – Tajik Air 1927 Air Serbia – Iberia 1929 Lot Polish Airlines – LAN Airlines – Aeropostal – Garuda
Indonesia – Hawaiian Airlines ________________________________________________________
1937 Malaysia Airlines
5
1939-1947 -Loading Docks & Motorboats
6
1968 - Fly Me To The Moon
1968 Pan Am Starts a Moon Flight listing attracting 93,000 members.
7
First Lunar GSE
January 21-22, 1970 The First B747 Commercial Flight
Pan Am Flight 002 JFK-LHR
8
January 21, 1976 - The Concorde First Air France and British Airways Concordes Commercial Flights
take off Simultaneously on January 21, 1976 from Paris Orly and London Heathrow Airports.
BA Flight headed to Bahrain and the AF flight headed to Rio de Janeiro via Senegal.
The Concordes flew over sound barrier at 1,350 miles an hour.
9
1978 – Airline Deregulation Act
Increased Airline Competition Increased Ground Handling Business. Airlines Established Hubs Ground Handlers Expanded to New Locations Some Airlines did not survive Low Cost Carriers Appeared Airports Struggled to Accommodate All.
10
Before deregulation
After deregulation
The Effect of Low Cost Carriers
Impact on Ground Handling Operating Procedures Service Levels Cost and Income Impact Airport Experience
11
1986 IGHC History - The Founding Officers
Abu Dhabi Airport Services Saad Dajani Aeroport de Paris Jules Hayamme Air France Alain Chapgier Ansett Gus Hatter (1st Chairman) Finnair Siggy Soderlund IATA Michael Feldman IATA Tom Murphy Lufthansa Peter Bluth Pan Am Waguih F. Ouess (T.F. Chairman) TWA Verl Cumberland Servisair John Willis
1986-1988 AHAUG Task Force – 1988 First IGHC – 2014 the 27th IGHC
12
1988 – First IGHC Conference Montreal, Quebec, Canada
Locations of IGHC Conferences 1988-2014 IGHC Officers 1988-2014 Membership 1988-2014
13
2001 - Realities of Security Post 9-11
Impact on Ground Handling Governments Involvement Impact on Domestic & International Operations IATA Checkpoint of the Future 2020
14
2012 – Space Shuttle Enterprise
April 27, 2012, Space Shuttle Enterprise at JFK International Airport
15
SGHA Initially published in 1964 and used exclusively between IATA airlines Recognized as the industry standard, and used by airlines and both
independent and airport owned handling companies. Updated every five years Main Agreement sets out the general terms Annex A 14 sections and subsections covering virtually every aspect of
ground handling services. Annex B is where the parties list specific services to be provided, the price
to be paid, the term of the agreement and any modifications to the provisions spelled out in the Main Agreement. In many cases, supporting documents are attached.
16 Airport Handling Manual (AHM) 34th Edition
Passenger Services “ A Self-Service & Simplified Process” 17
The February 2000 IATA Initiative of Simplifying Passenger Travel Interest Group (SPTIG) evolved into the
Passenger Experience Management Group (PEMG)
Departure and Arrival Steps What has Changed !
Self booking and e-tickets
Remote self check-in and kiosk check-in
Up to three loading bridges
Quick turnaround times
RFID baggage tags and containers
Faster baggage delivery
Various airlines alliances and smoother transfers
Simplified entry clearance formalities
Security screening process
18
Ramp Services Some Changes !
Stairs and loading bridges Baggage carts and dollies Conveyor belts and loaders Towbarless tractors Interline baggage transfers Fuel trucks or in-ground fuel GPU and water trucks or gate power & water
19
Cargo and Mail Services
Air Mail was always a high priority, it often displaced cargo and baggage
March 3, 1919: U.S. Starts International Airmail Service delivery by flying 60 letters from Vancouver to Seattle. In the cockpit: Bill Boeing
Although there were a few attempts to organize air freight airlines from the 1920s on, the first commercial airlines that were all-cargo did not emerge until after WW II.
Ground Handlers load, unload and transport cargo and mail on and off flights, to and from warehouses and on and off airports
20
GSE Gas Emissions Survey
GSE Type Total Diesel Electric Gasoline Propane Natural Gas Solar OtherBaggage/Cargo Tugs 2,575 15% 17% 53% 3% 0% 0% 12%Cars/SUV/PickUps/Vans 1,132 5% 1% 84% 0% 0% 0% 11%Belt Loaders 1,102 25% 15% 45% 1% 0% 0% 15%Other 843 52% 4% 28% 2% 0% 0% 14%Aircraft Tractors/Tugs 705 68% 11% 8% 0% 0% 0% 13%Generrators/GPUs 487 61% 10% 7% 0% 0% 0% 22%Deicing Trucks 399 65% 1% 27% 0% 0% 0% 8%Lifts 344 22% 26% 27% 6% 0% 0% 20%Carts 330 1% 78% 6% 1% 0% 0% 15%Cabin Service/Catering Trucks 320 52% 0% 15% 0% 0% 0% 32%Forklifts 314 13% 9% 14% 45% 0% 0% 20%Air Conditioners/Heaters 312 76% 3% 12% 0% 0% 0% 10%Cargo Loaders 281 79% 0% 8% 0% 0% 0% 13%Lavatory Trucks/Lav Carts 177 18% 8% 60% 0% 0% 0% 14%Air Start Units 160 72% 1% 3% 0% 0% 0% 25%Fuel Trucks 151 65% 2% 9% 0% 0% 0% 25%Light Carts/Light Stands 111 65% 2% 7% 0% 0% 0% 17%Passenger Stairs 95 32% 1% 42% 1% 0% 0% 24%Buses 69 22% 0% 7% 0% 55% 0% 16%Hydrant Carts/Trucks 62 61% 0% 23% 0% 0% 0% 16%Maintenance Trucks 56 29% 0% 45% 0% 0% 0% 27%Surveyed GSE Average 10,025 34% 12% 37% 3% 1% 0% 15%
21
In Flight Connectivity
Monitor Flight Connections and Connecting Gates Change Itinerary Reconfirm Hotel Reservation Reconfirm Ground Transportation Arrangements Arrange for Pick up Check-in for Onward Flight Check Weather and Destination Information Access e-mails
22
Ground Handling (GH) Contribution to Industry Objectives
GH will help aviation reduce airports gas emissions. GH is over 990 Businesses Globally. GH employs and sustain many in aviation. GH efficiently handle 6.4 trillion of goods on and off airports & flights. GH are in contact with most of the 3 billion passengers annually. GH contribute to industry safety.
23
Closing Remarks
Airlifts and Relief Operations during Natural Disasters Bridging the gap between nations and people Impact on Trade, Tourism, Hospitality Industry and Global Economies Moving People and Goods Negotiation, Cooperation, Diplomacy and Common Language Safety and Security Spearheading Creative and Innovative Solutions Airports and Terminals of the Future
24
Closing Remarks
Airlifts and Relief Operations during Natural Disasters Bridging the gap between nations and people Impact on Trade, Tourism, Hospitality Industry and Global Economies Moving People and Goods Negotiation, Cooperation, Diplomacy and Common Language Safety and Security Spearheading Creative and Innovative Solutions Airports and Terminals of the Future
25
Closing Remarks
Airlifts and Relief Operations during Natural Disasters Bridging the gap between nations and people Impact on Trade, Tourism, Hospitality Industry and Global Economies Moving People and Goods Negotiation, Cooperation, Diplomacy and Common Language Safety and Security Spearheading Creative and Innovative Solutions Airports and Terminals of the Future
26
WELCOME
5
Moderator
Hemant Mistry Director, Airports and Fuel, IATA
Panelists
Steven Dickson Group Head, Ground and Inflight Operations, Air Asia Berhad
Patrick Komen Managing Director, Kenya Aerotech Limited
Walter Riggans Divisional Vice President
Emirates Airport Services (Outstations), Emirates
Mohamed Sallauddin Mat Sah General Manager Marketing, Malaysia Airports
Mervyn Walker EVP Operations, Menzies Aviation
Business Growth and Development
Improving net profits and EBIT margins
6
-35
-25
-15
-5
5
15
25
-9.0
-6.0
-3.0
0.0
3.0
6.0
US
$ b
illio
n
% r
even
ue
s
Global commercial airline profitability
Net post-tax profit(right scale)
EBIT margin(left scale)
Source: IATA (forecast), ICAO (history)
Even in the good years airline returns are inadequate Below WACC returns indicate intense competition and fragile financing
Emerging markets like Asia Pacific have been driving global air travel growth over recent years
More mature markets like North America growing slower than global trends
Middle Eastern airlines have seen the strongest rates of expansion in air freight over recent years
By contrast, carriers in Asia Pacific have performed below the global trend
The trend of emerging markets leading air travel growth is expected to continue
Asia Pacific expected to expand at the strongest rate (7%) among regions over the next 5 years
Emerging markets will also feature strongly in air freight growth over the next 5 years, with Africa leading
Europe is also expected to perform strongly, but North America to trail industry
12
Moderator
Hemant Mistry Director, Airports and Fuel, IATA
Panelists
Steven Dickson Group Head, Ground and Inflight Operations, Air Asia Berhad
Patrick Komen Managing Director, Kenya Aerotech Limited
Walter Riggans Divisional Vice President
Emirates Airport Services (Outstations), Emirates
Mohamed Sallauddin Mat Sah General Manager Marketing, Malaysia Airports
Mervyn Walker EVP Operations, Menzies Aviation
Business Growth and Development
WELCOME
14
Henrik Ambak VP, Ground Services & Commercial IT, Cargolux
Ingrid Braeuninger VP Sales and Business Development, ATS
Enrique Jose M. Clemente A340/330 Captain,
SAVP - Flight Operations Subdept. FOD Philippine Airlines
Improved flight safety and less
ground damage?
Forget SGHA article 8.5 it's all about 5.12!
15
Airlines take active steps to ensure adequate understanding of the
SMS requirements for outsourced ground handling activities across
internal departments, and
GSPs ensure that they have SMS in place and make it part of their
selling effort – An ISAGO certificate is one way to evidence, while
when a new ground handling contract has been concluded then the
practical interaction between the SMS of the airline and the GSP is
added to the “implementation checklist”
The (bilateral) AGSA Working Group recommends that
WELCOME
17
Networking Break
WELCOME
19
Moderator
Peter Esteie Head of Ground Operations & Airport Safety, Airport Operations – EIJG, Airbus,
GSEE task force member
Panelists
Bill Bender GSE Specialist, Air Canada, Chair GSEE Task Force
Lee Coon Director of Global Sales and Service, JBT AeroTech
Talha Goksel Board Member, Celebi
Gustavo Miller Regional Manager Far East and SEA, Cavotec Shanghai Ltd.
Ramp of the Future
20
Ramp of the Future
Gustavo Miller Regional Manager Far East and SEA,
Cavotec Shanghai Ltd.
21
Current and future challenges to the improvement of ground operations
could help meet some of the current demand for faster turnaround times,
CO2 emissions reduction, improved safety and reduction of accidents
on the apron.
Airports ground operations main challenges consist of: Congestion, Turnaround time
GSE & Aircraft pollution (APU)
Aircraft damages
Safety
New aircraft requirements
Mobile GSE taxi way incursion
Ground operations efficiency
Return on Investment
E³ GATE, the most efficient ramp
22
E³ Gate: Economy, Ergonomics & Environment
Economy: No risk of collision between GSE & aircraft (5 ground handling services*)
Fuel savings (aircraft APU & GSE)
Reduced GSE CAPEX and OPEX (maintenance costs)
Reduced airport insurance policies covering potential aircraft damages due to GSE
Faster turnaround time
Extra revenues with carbon credits
Improved utilization ground handling manpower & efficiency
No requirement of GSE fleet management (for those 5 ground handling services)
*: 400Hz – PCA – Potable & Blue water - Sewage
E³ GATE benefits (1/2)
23
Ergonomics Improved working environment & conditions
Higher level of safety
Less manpower intensive
Seamless integration of services at the gate
Pleasant boarding and disembarking passenger experience
Environment 60% emissions reduction at the ramp (vs using mobile diesel GSE)
No APU time during ground operations and switched off <60s after contact
Reduced noise emissions
Cleaner air (Crew, passengers, airport operators, neighbourhood)
LEED Certifications
E³ GATE benefits (2/2)
24
E3 Gate a proven gate design and already in operation Dortmund Airport (DTM - Germany)
Bahrain Int’l Airport (BAH - Bahrain)
Dubai Int’l Airport (DXB- UAE)*
E3 Gate movie
*: 3 out of 5 Ground Services (400Hz – PCA – Potable water)
E³ GATE already in operation
25
E3 Gate movie
26
Moderator
Peter Esteie Head of Ground Operations & Airport Safety, Airport Operations – EIJG, Airbus,
GSEE task force member
Panelists
Bill Bender GSE Specialist, Air Canada, Chair GSEE Task Force
Lee Coon Director of Global Sales and Service, JBT AeroTech
Talha Goksel Board Member, Celebi
Gustavo Miller Regional Manager Far East and SEA, Cavotec Shanghai Ltd.
Ramp of the Future
27
Ramp of the Future
Lee Coon Director of Global Sales and Service, JBT AeroTech
Aircraft Damage Reduction
Technology Available Today
Aircraft Damage
• Large cost for airlines and handlers
• Need to reduce, avoid and detect aircraft strikes
Ways to Reduce Risk of Damage
• Low tech mitigation
– Alignment aids
– Spotters
– Bumpers
– Whiskers
• Sensors and interlocks
– Radar, laser, ultrasonic, inductive,
pressure
• Fully automated operations
– Example: self parking car
Potential Issues
• Reliance on automation weakens enforcement of
Standard Operating Procedures
• Automated movement creates new hazards for operators
• System failure can result in aircraft strikes
• Differences between equipment types / manufacturers
can result in dangerous conditions
JBT Basic Design Approach
• No automated movement
– All equipment movement requires a positive operator input.
• Reinforce Standard Operating Procedures
– Operator remains responsible for carrying out operations
– System should only warn/inhibit operation if SOP not followed
• SOP dictates how system is set up
– Standard Operating Procedures vary by airport/operator
– System must be flexible and configurable
• Use of proven technology systems / components
JBT’s APD system
• 3 groups of sensors
– Equipment status (bridge up, cab
retracted, wings down)
– Aircraft proximity (radar, ultrasonic)
– Aircraft contact
• Controller
– Activates warnings & interlocks
– Display provides instructions
– Configuration of the system
• Input devices
– Hand throttle
– Alarm acknowledge switch
– Supervisor reset switch
Lessons learned
• Customers have different SOPs
– System must be flexible and configurable
• Hand throttle, ultrasonic sensors,
powered handrail
• System setup changes with experience
– Start with all interlocks active, disable some
based on user feedback
• Added features based on customer input
– Narrower detection profile for radar
– Alarm acknowledgment switch
– Second radar aimed upwards
– Aircraft strike notification
– Retrofitable to existing fleet
www.jbtaerotech.com
Thank You
37
Moderator
Peter Esteie Head of Ground Operations & Airport Safety, Airport Operations – EIJG, Airbus,
GSEE task force member
Panelists
Bill Bender GSE Specialist, Air Canada, Chair GSEE Task Force
Lee Coon Director of Global Sales and Service, JBT AeroTech
Talha Goksel Board Member, Celebi
Gustavo Miller Regional Manager Far East and SEA, Cavotec Shanghai Ltd.
Ramp of the Future
WELCOME
WELCOME
41
Speakers
Cees de Vos Director Innovation, Air France KLM
Raul Oscar Gonzalez-Pacheco Garcia
Innovation Manager, Iberia
Andrew Price Head of Airport Operations, IATA
Key Drivers of Baggage
Innovation
42
IATA Baggage Services
‘Reducing costs and improving process
for a better ground experience’
Andrew Price Head of Airport Operations, IATA
© IATA 2014
Objectives of todays presentation
Today you will learn of IATA Baggage Service strategic
direction, this is extremely relevant to IGHC as this will
impact ground handlers and airlines alike
© IATA 2014
Baggage Services
• Focus:
Represent, Lead and Serve the industry in the baggage area.
• Areas of activity include
‾ Setting and maintaining standards (Resolutions and Recommended
Practices)
‾ Assisting the industry to drive down mishandling, improve efficiency and
enable innovation
‾ Enabling airlines, airports and Strategic Partners to work together
© IATA 2014
Working with
• Airlines
• Airports
• Aviation IT providers
• Governments
• Security Authorities
• Ground handlers
© IATA 2014
InBag 2013-2020
Driven by 13 projects, by 2020:
• A reduction in mishandling of 50% from the 2012 baseline
• Working with the industry to implement tools and techniques
to improve baggage processing
• Making baggage sustainable, by enabling innovative revenue
streams
© IATA 2014
Enablers you should be aware of
10 Digit license plate Global end to end Baggage Tracking Baggage Quality Disruption based Baggage Handling Home Printed Baggage Tag presented by
Electronic Baggage Tag presented by
Electronic Claim Receipt
© IATA 2014
10 Digits License Plate What is it? The baggage license plate is the number used to match a physical bag to the messages sent between systems concerning that bag Why is it important? To stop the mismatch between the physical bag and the baggage data, to have a consistent format across the industry Example: 3006123456 rather than PA123456 • Resolution 751 was effective 1st July 2013 Issue: Some ground handlers are not using 10 Digit License Plate yet
© IATA 2014
Global end to end baggage tracking What is it? Ensuring Airlines are capable of tracking bags and providing information to passengers and to other parties.
Why is it important?
• For greater baggage control, reduce mishandling and
improve efficiency
• Increase passenger satisfaction
• Provide evidence to an automatic interline proration process
• Airlines will track bags, load, arrival and transfer
The member shall be able to (Resolution 753, effective June 2018):
© IATA 2014
What is it?
Shifting the focus on baggage performance from a ratio or number bags
mishandled per 1000 passengers flown to defining quality metrics for airports in
key baggage areas
What it will cover?
• A focus on improvement across the baggage chain
• Measures must be capable of improvement
• Challenge existing SLA’s
• Scorecards for easy communication
Baggage Quality
© IATA 2014
Baggage Quality- Scorecard Example
© IATA 2014
Disruption baggage handling What is it? Baggage is processed in a highly automated manner, and only the exceptions need to be handled specially to prevent mishandling. This project will introduce the best practices for exception handling A subgroup has been formed to develop an evolving best practice document for the industry. A generic communication plan will be proposed to help handle minor and major disruptions
© IATA 2014
Disruption baggage handling
IT related
• Bag tag Printer Errors both
above and below the wing
• BHS errors
• Hand Scanner failures
• Missing BSM
The Subgroup is currently looking
at the following disruptions
• Flight late arrival (delay)
• Flight cancelation
• Weather disruptions
• Hand baggage that does not fit in the
aircraft
• Bags left behind
• Power outages
The best practice document will be shared with the industry
© IATA 2014
Home Printed Bag Tag What is it?
Giving greater control to the passenger, allowing them to print their
baggage tag before arriving at the airport, speeding up airport check-in processes
Key pointers:
Government approval is required before implementation
Airlines must permission from local Customs authorities
© IATA 2014
55
Home Printed Bag Tag
Over to for a closer look
56
MyBag Tag
‘Reducing costs and improving process
for a better ground experience’
Dr. Raúl González-Pacheco
Innovation, Iberia
Página 57
Industry trends are focused on the implementation of HPBT aligned with Fast Travel solutions
For the last 3 years, IATA and a group of
airlines and airports have been assessing
the possibility to get passengers printing
bag tags from home and a use a reusable
plastic holder to affix the tag on the bag
IATA’s Fast Travel WG and Baggage WG
are working on the definition of the Home
Printed Bag Tag Specifications
It is expected that the new edition of the
PSCRM will include an update to the RP
740 adapted to HPBT requirements and
specifications
Industry trends…
Most of the main worldwide airlines and
airports are working on the implementation
of the Home Printed Bag Tag
Ease Bag Drop
Increase self products’ penetration
Reduce airport processing time
It introduces notable benefits from both, client and airline, point of view
Página 58
HPBT benefits
• Possibility of checking in online in a single
step
- Airport processes are limited to bag drop
- Further possibility of checking in online
in a single step for return tickets (1)
• Reduction to the minimum of airport
processes
- Optimization of customers´ time:
possibility to arrive later o to spend more
time at leisure area (VIP lounge, retail,
etc.)
- Removing the need of interaction with
ground handling personnel till boarding
• Direct reduction of resources at the airport,
related to the removal of bag tag printing
- Diminishing the needs of kiosks
• Increase of the attractiveness of check-in
online, that must derive in a higher
penetration
- Increase of indirect incomes related to
the web
Client Airline
(1) In the case of clients with a return ticket in the same day or in higher periods in the short term (related to the initiative early check-in)
Airport processing time will be significantly reduced with MyBagTag implementation, fostering the self service products penetration
Página 59
Check-in
Bag Tag
Bag Drop
Boarding
H – 1-2 days H – 120 H – 10 Airport processes
Board
TIMELINE
New functionality
Bag Tag validation
and induction
(10 sec.)
MyBagTag should attract clients from the rest of check-in channels
Página 60
Web Kiosk Counter with
Bags
without
Bags
Web
0%
Mobile
Kiosk -
Counter -
Bag Printing
Ch
eck-i
n
Pax already check-
in online or mobile
New pax to be
captured
Página 61
MyBagTag (HPBT): a key factor for check-in transformation
Check-in Fusion 3.0
Self bag-drop
Deploying Self Bag Drop
modules
Early check-in
Return tags
Same tag valid for return flight
Home printed bag-tag
Making possible to print the bag
tags at home
Página 62
An easy and intuitive process
• Along the web check-in process,
the passenger is requested for…
− Number of bags
− If he/she likes to print the tags
• Bag tags and BP are printed
together
− Bag Tag number is added to
the pdf boarding card so that
the bag can be tracked if lost
MyBagTag Bag Drop Plastic Holders Web check-in at IB.com
• The passenger folds the tag
following printed instructions
• Plastic holder is deliver at the
airport
• Bag tag is inserted into the plastic
holder
• Dedicated Fast Bag Drop counters,
where the tag is validated and the
luggage inducted through a mobile
device (PDA)
− PDA is connected to IBERIA’s
DCS as well as to Siemens
PLC, so as the bags can be
checked and inducted remotely
1 2 3
Home Printed Bag Tag – Customer Process
Página 63
New check-in online process has been adapted to MyBagTag product
Página 64
Design done under IATA recommendations
Punto a Punto
En Conexión
Tag design Plastic holder design
Página 65
A promotional stand has been installed at MAD airport for the launching Passengers are assisted by ground personnel on the new process to ease and
promote it
Página 66
First users of MyBagTag
Statistics of MyBagTag in MAD and other domestic
destinations
Página 67
Weekly evolution (daily tags average)
(15/07 – 07/04, # tags/day)
MyBagTag average weekly penetration evolution
(15/07 – 07/04, % MyBagTag / pax web carrying luggage)
13
2
12
1
22
3
16
7
18
5
12
0
94
85
62
66
51
41
45
49
48
52
39
38
42
45
47
41
12
3
12
9
71
37
28
21
22
28
30
43
32
31
31
43
37
11
3
59
85
89
87
10
9
10
5
11
6
10
4
67
52
49
42
40
41
45
42
29
35
32
39
42
35
67
60
60
65
32
19
19
21
27
34
29
30
33
31
30
33
0
50
100
150
200
250
15-jul21-jul
29-jul04-ago
12-ago18-ago
26-ago01-sep
09-sep15-sep
23-sep29-sep
07-oct13-oct
21-oct27-oct
04-nov10-nov
18-nov24-nov
02-dic08-dic
16-dic22-dic
30-dic05-ene
13-ene19-ene
27-ene02-feb
10-feb16-feb
24-feb02-mar
10-mar16-mar
24-mar30-mar
07-abr13-abr
Pro
me
dio
Eti
qu
eta
s/d
ía
Origen Madrid Origen A. Nacionales
8%
8%
11
%
9%
10
%
9%
7%
7%
6%
8%
5%
4%
5%
5%
5%
6%
5%
5%
6%
6%
7%
5%
7%
8%
7%
5%
5%
4%
3%
4%
4%
5%
4%
4%
4%
5%
5%
7%
4%
6%
5%
5%
5%
5%
5%
5%
4%
4%
4%
3%
3%
3%
4%
4%
3%
4%
3%
4%
4%
4%
5%
5%
4%
4%
3%
2%
2%
2%
3%
3%
3%
3%
4%
3%
3%
3%
0.00%
2.00%
4.00%
6.00%
8.00%
10.00%
12.00%
15-jul21-jul
29-jul04-ago
12-ago18-ago
26-ago01-sep
09-sep15-sep
23-sep29-sep
07-oct13-oct
21-oct27-oct
04-nov10-nov
18-nov24-nov
02-dic08-dic
16-dic22-dic
30-dic05-ene
13-ene19-ene
27-ene02-feb
10-feb16-feb
24-feb02-mar
10-mar16-mar
24-mar30-mar
07-abr13-abr
% P
en
etr
ació
n M
ed
io
Origen Madrid Origen A. Nacionales
Madrid-Barajas Domestic Airports
Madrid-Barajas Domestic Airports
MyBagTag – Status of authorizations
ZRH GVA
BRU
LIN/MXP
DME
VCE
LIS
ORY
VIE
TLV
FCO
Authorized
In Process
Denied
MUC PRG
Página 68
MyBagTag – Status of authorizations
Página 69
Authorized
In Process
Denied
Pending TSA
JFK
BOS ORD
LAX
MIA
BOG UIO
GYE
MEX
SAL
SCL
SJO CCS
GIG
DKR
GRU
GUA
LIM
LOS
SSG
EZE
PTY
Página 70
Latest status of international scales approval (18th March 2014)
15
10
5
6
36
Authorized In Progresswith local Authorities
In Progresswith Security Division
Not Authorized Total Stationswith check-in online
BOG, BRU, DME,
GVA, GYE, LIN,
MPX, MEX, PTY,
SAL, SCL, SJO, UIO,
VCE, ZRH
CCS, DKR, GIG, GUA, GRU,
LIS, LOS, ORY, SSG, VIE
BOS, JFK, LAX, MIO, ORD
EZE, FCO, MUC,
PRG, TLV, LIM
(1)
MyBagTag authorizations – International destinations status
EZE: Not authorized by security division
FCO: Might not satisfy a correct sorting of baggage
MUC: Only approved as a pilot
PRG: When printing in b/w, green stripe can not be distinguished
TLV: To be analyzed after the implementation of BHS (Jun’14)
LIM: Considered as a vulnerable product
(1)
THANK YOU
Electronic Bag tag
What is it?
A reusable baggage tag, with an electronic display
What’s the state of play?
A subgroup is defining an industry standard, (Resolution will be proposed
to the JPSC in October)
Many of the IATA strategic partners offer solutions
Some airlines are already trialing Electronic Bag tag and Qantas have
been using a form of electronic bag tag for many years.
© IATA 2014
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Electronic Bag Tag
Over to for a closer look
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Electronic bag tag developments at
Air France-KLM and partners
Cees de Vos
Director Innovation Outstations & Partnerships
Air France KLM
© IATA 2014
Why ?
Why ?
• Push airport processes off airport:
• Passengers can prepare their trip without airport stress
• Airport – Airline efficiencies: hardware, software, paper, m2
• Faster bag drop: dedicated fast bag drop points for pre-tagged luggage
• Highest stress factor for business travelers is (insecurity about) lost or
delayed luggage: tracking functionality and fast retrieval of delayed luggage
• Recognition and personalization: sleeves that indicate Frequent Flyer level
• Enabling future RFID tracking at airports: improved baggage performance
• In line with other Air France-KLM and industry developments: Home Printed
Bag Tags
Electronic bag tag
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eTag & eTrack combo
eTag is placed on the luggage handle, the eTrack inside the suitcase
Frequent Flyer member checks in online or with phone
Barcode is automatically sent to eTag via GSM chip in eTrack and bluetooth in both devices
Passenger proceeds to fast bag drop
Passenger tracks bag via smartphone app
Baggage sorting via barcode or RFID
Prevention of misloading by operational tracking
Simple rerouting message via GSM
Auto on/off switch GSM when loaded and offloaded aircraft
Personalized device due to customizable sleeves
Technology: 2 devices
E-ink screens
RIFD, Bluetooth, GSM, GPS
Rechargeable battery in eTrack, permanent battery in eTag
Shock proof, waterproof
eTag
Frequent Flyer member checks in online or with phone at home
Synchronizes phone with eTag through bluetooth
Passenger proceeds to fast bag drop
Baggage sorting via barcode or RFID
Personalized device due to customizable sleeves
Frequent Flyer membership required
No battery recharging needed
Technology:
E-ink screens
Bluetooth & RFID
Non-rechargeable battery
Shock proof, waterproof
eTrack Use case:
Passenger puts eTrack into suitcase or hand luggage
Tracks suitcase or hand luggage via smartphone app
When suitcase is lost, location is easily found by passenger through GSM/GPS
tracking
Auto on/off switch GSM when loaded and offloaded from aircraft
Personalized device due to customizable sleeves
Technology in tag:
Rechargeable battery
Shock proof
GSM/GPS embedded chip
Bluetooth
integrated limited edition suitcase
Frequent Flyer member checks in online or with phone
Barcode is automatically sent to eTag via GSM chip in eTrack and bluetooth in both devices
Passenger proceeds to fast bag drop
Passenger tracks bag via smartphone app
Baggage sorting via barcode or RFID
Prevention of misloading by operational tracking
Simple rerouting message via GSM
Auto on/off switch GSM when loaded and offloaded aircraft
Personalized device due to customizable sleeves
Technology: 2 devices
E-ink screens
RIFD, Bluetooth
GSM / GPS
Rechargeable battery in eTrack, permanent battery in eTag
Shock proof, waterproof
Done so far
Done so far: Prototyping
Done so far: Testing
E-ink barcode readability testing
RFID testing
Robustness testing
Track and trace testing
Customs testing
On-off switch testing
Customer testing
Partners
Co-development project of Air France – KLM and Delta Air Lines:
• specs, operational testing environment, customer testing, development, funding, customer proposition, legislation, certification
Dutch-British technology firm: FastTrack Company:
• Building prototypes, engineering, assembly, Telco integration, hardware and software development
Samsonite: global suitcase market leader
• Suitcase prototype design, customer proposition
Skyteam airline alliance
• Feedback from Skyteam partners in project, funding startup phase
IATA supported with knowledge and network:
• KLM chairman of electronic bag tag working group in IATA. IATA coordinating EU approval. IATA preparing recommended practise.
KPN selected as Telco partner:
• Developing messaging and tracking logic
Partners
Next steps
Device development
Testing, testing, testing
Optimizing, optimizing, optimizing
Legislation
IATA lobbying for new customs code on home printed and
electronic bag tags
Certification
Airline system integration
www.fasttrackcompany.com
Electronic Baggage Receipt
What is it?
Replacing the Passenger the paper claim portion of the
baggage tag with an electronic version - email, sms, airline
application
This is very important for Electronic and Home Printed
Baggage Tag
Standard: IATA Resolution 752
© IATA 2014
Electronic Baggage Receipt example
© IATA 2014
Thanks for your attention…
Join us Today from 1400 to 1530…
‘Solving Baggage issues today and preparing for the future’
1)InBag: Improving the passenger baggage experience, a
deep dive into Home printed and electronic baggage tag
2)Mobile Solutions, keeping bags moving presented by
3)Aviation IT, reducing mishandling and improving
efficiency presented
For anything Baggage email: [email protected]
© IATA 2014
WELCOME
IGHC BUSINESS
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Voting on
Proposed changes to AHM
99
AGSA AHM Chapter 8
100
Voting Item 1:
o AHM 801: Amended
o AHM 802: Deleted
o AHM 803: Amended
AGSA Proposed Changes – Ed. 35
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Y/1 In favor:
N/2 Against:
Vote on Item 1
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Voting Item 2: o AHM 810 Main Agreement, Article 7, 7.1 – Amended
o AHM 810 Main Agreement, Article 7, 7.3 – Amended
o AHM 810, Annex A, 5.3 – Amended
o AHM 810, Annex A, 5.3.1 – Amended
o AHM 810, Annex A, 5.4.1 – Amended
o AHM 810, Annex A, 6.2.2 – Amended
o AHM 810, Annex A, 7.2.1 – Deleted
o Procedure – for Line Maintenance, Annex B, 6.1 – Amended
AGSA Proposed Changes – Ed. 35
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Y/1 In favor:
N/2 Against
Vote on Item 2
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Voting Item 3:
o AHM 810, Main Agreement, Article 7.3 – New
AGSA Proposed Changes – Ed. 35
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Y/1 In favor:
N/2 Against
Vote on Item 3
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Voting Item 4:
o AHM 811 – New (yellow pages)
AGSA Proposed Changes – Ed. 35
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Y/1 In favor:
N/2 Against
Vote on Item 4
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ASG AHM Chapter 6
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ASG Proposed Changes – Ed. 35
Voting Item 1: o AHM 620: Amended
o AHM 633: Amended
o AHM 640: Amended
o AHM 651: Deleted
o AHM 652: Amended (merge of AHM 651, 652 & 653)
o AHM 653: Deleted
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Y/1 In favor:
N/2 Against :
Vote on Item 1
111
GSEE AHM Chapter 9
112
GSEE Proposed Changes – Ed. 35
Voting Item 1: o AHM 900: Amended
o AHM 913: Amended
o AHM 925: Amended
o AHM 933: Amended
o AHM 969: Amended
o AHM 976: Amended
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Y/1 In favor:
N/2 Against :
Vote on Item 1
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THANK YOU
Ground Handling Council Task
Force members
WELCOME
CLOSING REMARKS
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Afternoon Workshops 13:30 – 15:00
Mobilization at the ramp – Data capture for both billing and service level compliance
Opal Room
14:00 – 15:30 Solving today’s baggage issues
and preparing for the future, Jade room
15:30 – 17:00 E-invoicing, Opal room
15:30 – 17:00 Identifying your safety risks, Jade room