THAnkS FOR cHOOSinG cALOR

THAnkS FOR cHOOSinG cALORWe are delighted that you have joined the growing number of companies all over Ireland who are choosing Calor. ..............................................................................................................We understand the levels of service and effi ciency you expect from your partners and suppliers and we look forward to fulfi lling our commitments to you in the years ahead.

In this Welcome Booklet, you will fi nd helpful information relating to your gas supply; how you can manage your business account, energy effi ciency services we can offer you - as well as important emergency and safety information.

This booklet also outlines some of the great benefi ts you can enjoy with Calor and provides contact information, to ensure you have all the support you need.

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YOUR GAS SUPPLYWith a Calor tank or cylinders for your fuel supply, you can be assured that your business will never run out. .................................................................................................................BULk TAnk SUPPLY

Your tank is fitted with a telemetry system that constantly monitors your fuel level and automatically tells us when you need a top-up. You don’t have to do a thing - and with a nationwide fleet of tankers on the road all year round, your business will always be in constant supply.

For most of our business customers, telemetry/automatic top-up is the most convenient option for gas supply. However, we also offer an ‘Order Only’ option, ensuring that your tank is topped up only after you place an order for gas. If you are not already on telemetry or automatic top-up, please call a member of our Customer Support Team who will be happy to assist you. (Contact details are provided on the back of this booklet.)

cYLindeR SUPPLY

For customers who are on cylinder storage, staying in supply is simple too.With our automatic switch-over system, you can ensure that you’ve always got plenty of time to order new cylinders. We have cylinder distributors and stockists all over Ireland. To find out where your nearest one is located, please contact our Customer Support Team. Your Calor Sales Representative will have organised a local delivery service for you - so you will always be in constant supply.

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Remote Telemetry Monitoring Centre

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1. Telemetry gauge activates when LPG in your tank reaches certain level.2. Our monitoring centre is alerted that there is a need for your tank to be refilled.3. Calor Gas delivery tanker is dispatched from local depot.4. Tanker arrives at your business premises to fill tank in plenty of time - guaranteeing you never run out.

BeTTeR BUSineSS BiLL cOnTROL WiTH cALORCalor Gas is a very manageable fuel - and with our range of payment options, paying your company’s Calor Gas bill is just as manageable.

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MAnAGe YOUR AccOUnT OnLine...................................................................................................................With Calor you always feel in complete control, because you can manage your account directly at www.mycalorgas.com. Once you complete a simple online registration, this website allows you to:

• Check your business account details, whenever and wherever you want to

• View and pay your company’s Calor bills online

• Place an order for bulk gas delivery• View and print all transactions,

invoices and statements.

PAPeRLeSS BiLLinGYou never have to worry about keeping track of your bills, as they will always be available in the one place should you need them. ...................................................................................................................It means you’ll receive less paper in the post, and you’ll be doing your bit for the environment too! To register for paperless billing, please visit www.mycalorgas.com and sign up today.

MAnAGe YOUR AccOUnT On THe MOveWant to check your account wherever and whenever you need to? ...................................................................................................................Well now you can! Because mycalorgas.com is now available on your mobile. Access your business account information any time, anywhere, and enjoy the same great features that the website offers you.

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USinG YOUR eneRGY eFFicienTLYAt Calor, we are very aware of the environmental challenges facing all of us. ..........................................................................As a company, we adopt best practice industry solutions, encouraging our suppliers to do likewise. We have a sustainability programme with the primary objective of reducing our carbon emissions by 25% by 2020. And, when it comes to carbon emissions, it’s good to know that with Calor, your business is using one of the cleanest burning, most environmentally sustainable fuels available, off the natural gas grid.

In addition, we can offer you practical solutions to help you save energy in your business, such as an energy survey on your premises which can be carried out on request by your Calor Sales Representative. This will provide you with an immediate report on the energy efficiency of your business and outline tailored recommendations to assist you in making improvements.

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HOW TO ReAd YOUR cOnTenTS/FLOAT GAUGe

Your contents or float gauge is a dial located at X or Y on the diagram above, depending on the size of your tank. There is usually a plastic white cover over the gauge which you will need to remove in order to read it. The dial will show how much gas is in your tank. If you are not on telemetry/automatic top-up, when your tank falls below 30%, please contact a member of our Customer Support Team to place an order for a delivery of gas. You’ll find our contact details at the back of this booklet.

SAFeTY & eMeRGencY ..................................................................................................................BULk TAnk cUSTOMeRS

Your installation is equipped with a two-stage pressure reduction system. The first stage is normally mounted directly on the tank, while the second stage can either be on the tank, or it can be located at the entry to the building. This makes sure that gas is supplied into your business premises at constant pressure. If you leave your premises unattended for any length of time, it is sensible to turn off all your gas appliances and the Emergency Control Valve. (See diagram below.)

TAnk SAFeTY

Liquid

Gas

EmergencyControlValve

Tank Service Valve Diagram not to scale

5

10 9095

30 70802085

40 50 60

MAX

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HOW TO ReAd YOUR ROTOGAGe

For business customers who have a tank that has a greater capacity than two tonnes, you may have a rotogage. To read the rotogage, you must follow these steps:

1. Turn rotogage to 100% mark.2. Open vent valve at end of rotogage stem by turning

it anticlockwise.3. Slowly turn rotogage lever anticlockwise. (Keep

turning until a liquid gas escapes as a white coloured spray - read % contents at this stage.)

4. Turn rotogage back towards 100% mark until liquid spray stops.

5. Repeat step 3 turning the rotogage lever clockwise this time.

Always return rotogage to 100% mark when finished and be sure to close the vent valve by turning it clockwise. When operating with live gas, personal protective equipment must be worn i.e. protective goggles and gloves.

0%1 12 2

5 5

10 1015 15

20 20

30 30

40 40

50 50

60 60

70 70

80 80

85 85

90 90

95 95

100%

Lever Vent Valve

FLUe OUT THROUGH cHiMneY FLUe On OUTSide WALL

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PReSSURe ReGULATORSEverything after the tank valve is your property, unless otherwise agreed with Calor, including the pressure regulators, pipework and valves. (These must be set at the correct pressure for your installation.) .................................................................................................................The regulators are selected and set when they are installed and should give many years of trouble-free service. Regulators must be installed only by a suitably qualifi ed gas installer.

SAFe USe OF GAS APPLiAnceSIt is important that you make sure that all your appliances have been installed correctly. .................................................................................................................Gas appliances should be serviced annually and inspected by a suitably qualifi ed gas installer. If there is anything you are concerned about, please contact your installer for assistance. (Please refer to our website for a full list of installers in your area.) You may also contact your Calor retailer or supplier for advice about your appliances.

Calor also recommends the use of carbon monoxide detectors for your business premises.

More information about carbon monoxide detectors is available on our website. (Contact details provided at the back of the booklet.)

cARBOn MOnOXide deTecTOR

iF YOU SMeLL GAS…Calor propane has a special additive to give it a distinctive smell - and so help with the detection of leaks.................................................................................................................. The smell is very pungent so that even the smallest leak is detectable.

iMPORTAnT: neveR LOOk FOR A LeAk WiTH A nAked FLAMe.

If you suspect a gas leak, turn off gas supply at the tank or cylinder and turn off all gas appliances. Open all doors and windows and call the relevant Calor Gas Emergency Service number below. Do not touch or operate any electrical plug or light switches and do not smoke or use a naked fl ame.

FLUeSA gas-fi red boiler in your premises will be fi tted with a fl ue, which is usually a pipe coming from the top of the boiler, or a rectangular section leading to an outside wall, or out through a chimney. ................................................................................................................. The fl ue is there to remove the carbon dioxide and water vapour produced by the burning of gas. The fl ue should be inspected fully when the appliance is serviced, to check its integrity and proper termination. Calor recommends that all gas boilers and fl ues should be serviced annually and inspected by a suitably qualifi ed gas installer. (Please refer to our website for a full list of installers in your area.)

eMeRGencY SeRvice nUMBeRS: ROi: 01 291 6229

ni: 0845 075 5588

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FLUe OUT THROUGH cHiMneY FLUe On OUTSide WALL

in THe evenT OF GAS SUPPLY FAiLURe/LOSS OF GAS PReSSURe...........................................................................................................Check there is gas in the tank/cylinder. If you have no gas:

1. Turn off the valve at each appliance.2. Shut off emergency control valves.3. Call Calor for tank or meter supply or your Calor Dealer

for cylinder supplies.

Please contact our customer Support Team if you have any issues with your gas supply.

For further technical information about your gas supply, please refer to the safety section of our website at http://www.calorgas.ie/wp-content/uploads/2011/02/Using-Propane-cylinders-Safety.pdf. Here, you will fi nd further safety information outlining the following:

• Typical properties of Butane and Propane• Storage, Handling and Maintenance• Fire Protection• Emergency Action• Personnel Welfare

If you require a booklet outlining this information, please contact our Customer Support Team and we will send one out to you for your records.

venTiLATiOnWhen using gas appliances, it is essential to have an adequate supply of fresh air............................................................................................................Ventilators may also be required, always check the appliance manufacturer’s installation instructions for guidance. Please ensure that any area where gas appliances are used has a ventilator or grille which is not blocked. If an area becomes stuffy, open a door or a window immediately. All ventilation in your premises should be fi tted in accordance with the ventilation safety standards and the manufacturer’s instructions, as some appliances are room sealed or balanced fl ued and may require purpose provided ventilators. If in doubt, or if you would like further information, please seek advice (contact details provided at the back of the booklet).

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For information, advice and support on all Calor products and services, contact our Customer Support Team.

ROi: 1850 812 450 ni: 028 9045 5588

Email: info@calorgas.ie www.calorgas.ie

In the event of an emergency outside office hours, please dial:

ROi: 01 291 6229 ni: 0845 075 5588

calor contact

Calor complies with the International Organisation for Standardisation ISO 9001.CG

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