Web Performance Management Solutions

Webmetrics’ Value

–Peace of mind that:

– Your websites and applications are performing properly

– You are not losing revenue or productivity due to downtime or poor performance

– Your customers and partners are getting the best view of your brand & company

– Your prospects are converting to customers thanks to a positive user experience

– Your employees are able to do their jobs effectively

– Your online investment is paying off!

2

Performance Management Solutions

GlobalWatch External Monitoring SiteStress Load Testing

Validate the uptime and performance of web applications from an end user perspective.

Apply pre-defined load to web transactions for performance validation.

Performance monitoring and metrics for:•Websites •Applications•Streaming•Web Services•Ecosystem Management•Network Services

•Dedicated load testing engineer gathers requirements, defines scenarios, runs a series of tests, and reviews the results and recommendations•Concise, clear reports and analysis•Expert consultative advice and recommendations

3

GlobalWatch Performance Monitoring

Webmetrics External Performance Monitoring

Accesses your web site from outside your data center / hosting provider’s network and uses synthetic transactions to simulate real user activity

5

Webmetrics Performance Monitoring Provides:– Availability and performance data

» Minimize customer impact» Reduce load on customer service» Speed time-to-fix» Limit brand damage from downtime

– Trending information» Critical for operational decision making / determining infrastructure ROI

– Third party validation of SLA compliance

Webmetrics GlobalWatch

Webmetrics Monitoring Services are Provided Over the GlobalWatch Network

6

Vast global monitoring network of 85 agents provides a true, global end-user perspective

24/7 monitoring so you know what’s going on day and night

Robust reporting and alerting so you can make the right decisions– Daily reports, plus real-time dashboards– Customized benchmarking reports for tracking SLA performance– Alert notifications via phone/text/email

Easy to use web console

Webmetrics Monitoring Services

Application Monitoring –•Simulate, track and report on multi-step transactions, from simple to complex, such as logins and purchases

•Know exactly when your application is under-performing (find out before your customers do!)

•Offers true “browser fidelity”, utilizing an Internet Explorer® 7 browser

Site Monitoring – •Monitor the performance and availability of your web site

•Know instantly when your site is down with phone/text/email alerts

•View your site performance and customizable reports from any web site with a simple to use console

7

Webmetrics Monitoring Services

Web Services Monitoring – •Track the performance and uptime of your Application Programming Interfaces (API) and those of others you may rely on

•Create complex web service transactions for monitoring – such as requests that flow from one to the next

Streaming Media Monitoring –•Ensure the quality of your audio and video streams

•Know immediately when your streams are frustrating users

Network Services Monitoring - •Externally monitor your key services, such as:

• DNS; FTP; PING; SMTP; Etc.

8

Webmetrics Monitoring Services - Ecosystems

Ecosystem Management:View the complete performance picture of all the components in your delivery chain

Share performance data with stakeholders

Customize your view of service performance

Technologies for:– Collaboration and sharing– Permissions and security– Invitation scheme– Organization

Webmetrics GlobalWatch - The Difference

10

Identify, resolve and prevent issues before they impact customers– Webmetrics’ actionable reports and alerts give you an end user perspective

and help you solve problems

See how customers around the world are viewing your site– Webmetrics has a large monitoring network with 85 agent cities

Monitor a simple web site, a complex application, or an entire ecosystem– Webmetrics solutions solve your monitoring needs from simple to complex

Establish trust with your customers and partners– Webmetrics provides 3rd party performance information for validating SLAs

SiteStress Managed Load Testing

Webmetrics SiteStress Overview

Fully managed load testing solution that saves you time and money

Personal dedicated load testing engineer – Expert consultative advice and recommendations

Capable of testing the most complex web applications

10 Years of load testing experience, proven product– Executed thousands of tests for 500+ customers

Quick turnaround times to meet your tight deadlines

Clear, concise, actionable reports and analysis

12

Sample SiteStress Engagement

Test 1 Test 2 Test 3

After each round of testing, configuration adjustments are recommended and made, which improve future performance

Phase 1 – Requirements and Scripting

Phase 2 – Load Test Execution

Phase 3 – Analysis and Recommendations

13

SiteStress Report Examples

A variety of detailed reports are provided along with the Executive Summary analysis and recommendations

14