Web view · 2013-04-05Note these grades are an interpretation of the job titles as the Authority does not actually have ICT functions with these exact job titles

Dear Mr Leigh

Freedom of Information Act 2000 - Request for Information

I am writing in respect of your recent enquiry for information held by the Authority under the provisions of the Freedom of Information Act.

I have included in this document copies of all the requests and their responses held from 1/11/2008 to 31/10/2010 inclusive.

Any future correspondence you may have with the Authority in relation to this matter should be sent to Pat Oliver

Yours sincerely

Simon Riley

Operational Director ICT Services

Corporate & Policy

Hi, I am interested in what information and communication technology ICT related FOI requests you have received and provided a response for, over the last 2 years, lets say 1/11/2008 - 31/10/2010.

Under the FOI act please can you provide copies of all reqeuests and the responses you have sent out, relating to ICT. Dont worry about any correspondence with the requestor or requests which you have rejected as being exemptions under the Act, I am only concerned with the original request and the final, complete response you sent back to the requestor. Please could you provide the details, preferably in Word document format? Howver, to make life simple, Im happy to be sent the information in whatever manner you find easiest. As you should have these requests and responses already on file and categorised, I hope this will not be too difficult to prepare. If you publish all or part of this information on your website, under section 21 of the act, please can you point me to the location in question. Many thanks for your help. John Leigh

*** Start FOI Response ***

Dear *****


I am writing in respect of your recent enquiry for information held by the Authority under the provisions of the Freedom of Information Act. I attempted to email the information electronically, however I received the following response:

‘address error 550-'5.2.1 <******@google.com>... Mailbox disabled for this recipient'

Please find enclosed the information you requested and accept our apologies for the delay in this response.


Yours sincerely

Simon Riley


Corporate & Policy

mailto:******@google.com

Please send the information back electronically via email To complete a piece of work, under the terms of the FOI 2000 Act I am requesting the following information from your authority:

Can you please provide the information excluding any staff that are employed within schools ·

How many staff does your authority currently employ? ·

1895 full time and 1037 part time non school based excluding casuals.

What is the total number of mobile telephones your authority has on contract for 2009 compared to 2007 and 2008 ·

August 2007 1111 mobiles



What is the current monthly cost to the authority of

a mobile phone line rental

£3.75 a month

b mobile phone usage costs? ·

Vodafone to Vodafone are free

Voice mail free

Calls to landline numbers, 0300, 0845, 0800 numbers are 2.7p

0870 numbers are 6p

0871 numbers are 10p

Other network calls are 9.4p

3 network 14.4p

Text 3.5p but first 100 texts are free per month

Do you have a mobile phone usage policy?

Yes

If so, what does this cover and do all users have to sign up to the policy? ·

Usage policy covers Ownership and use of the phone and SIM card; Conditions for use of the phone; Itemised call records; Use of the phone for private purposes.

Are staff allowed to use the authority?s mobile phones for personal usage?, and is personal use covered in the mobile phone policy if it exists ·

Staff are allowed to use the phone for personal use and such use is covered in the policy.

If staff are allowed to use the mobile for personal calls and texts, does your authority reclaim personal usage costs from staff?

Yes

If so, how - is it a set monthly/quarterly charge or is it on a call by call basis ·

The reclaim is done quarterly on a call by call basis.

Is there a cost limit on your staffs mobile personal usage? ·

There is no cost limit.

How many staff in your authority have blackberries?

68

Of these, how many are voice activated? ·

None are voice activated

What network provider do you use at present?, or do you use the OGC contract for mobile telephony?

Currently we use Vodafone.

*** End FOI Response ***


Dear ********



Please find enclosed the information you requested.


Yours sincerely

Simon Riley


Corporate & Policy

Freedom of Information Request for Information & Communication Technology (ICT)

Section 1 - General

Q 1.1 Is the ICT Service provided in house?

A 1.1 Yes

Q 1.2 If not who is the provider?

A 1.2 N/A

Q 1.3 When did the contract start?

A1.3 N/A

Q1.4 When will the contract end?

A 1.4 M/A

Section 2 - Staffing

Q 2.1 How many ICT staff (FTE?s) do you have?

A 2.1 Approximately 60, depending on current contractor/agency staff numbers.

Q 2.2 Please provide the salaries for the following posts

Post From (£) To (£) NJCICT Service Desk Operative 15,291 21,306 SCP13-SCP25ICT Technician 16,991 21,306 SCP18-SCP25Server Technician 15,570 24,402 SCP14–SCP29Application Support Operative 15,570 27,573 SCP14-SCP33Systems Developer 15,579 27,573 SCP14-SCP33Technical Design Authority 28,353 30,546 SCP34-SCP37Solutions Architect 31,439 34,207 SCP38-SCP41Project and Programme Manager 35,079 37,665 SCP42-SCP45

Note these grades are an interpretation of the job titles as the Authority does not actually have ICT functions with these exact job titles.

Q 2.3 How many office based staff (FTE?s) do you have within the authority?

A 2.3 The council employs 2896 office staff (this number obviously fluctuates)

Section 3 ? The Service

Q 3.1 How many service users do you have that are supported by ICT?

A 3.1 3198

Q 3.2 Please provide the following:-

What is the number of service users that are supported by ICT? Answered in 3.1

What is the total number of workstations supported including PC?s, laptops and Thin Clients? - 2703

How many active voice connections do you have? 2283

How many active data connections do you have? 2500

How many servers are supported? 286

How many applications are supported? * See below

How many networked printers are supported? 212

* Note - Given the time spent on this request so far establishing an exact number of applications supported would require a charge to be made by the Authority

Section 4 ? Performance

Q4.1 Please provide the user satisfaction score per service user from any customer surveys (Scale 1-7) you have undertaken. Were they carried out internally or by an external agent?

We do not have this information.

Q4.2 Resolution of reported incidents ? please provide the percentage of operational incidents when a service is restored within timescale.

84% based on 2 day fix rate

Q4.3 Percentage of successful projects ? please provide the average project success score across all projects.

We do not record this information

Q4.4 Acquisition cost of workstations (including procurement and installation costs) ? Please provide the cost of catalogue item for PC, Laptop, Thin Client and cost of MS Office licence per computer.

PC Purchase cost £1018.38

Laptop Purchase cost £1565.64

MS Office £333

* Note – These costs are averaged.

Q4.5 Cost of connection to voice network - total cost per voice connection (including capital, support and cost of calls per connection)

This question requires further clarification.

Q4.6 Cost of connection to data network ? please provide the total cost per data connection (including capital, support and cost per connection)


Q4.7 Please provide the support costs per workstation (excluding installation costs)


Q4.8 Workstation supported per support specialist ? please provide the number of work stations supported per support specialist

Approximately 380

Q4.9 Please provide the ICT competency of all employees (authority wide)

We do not record this information.

Section 5 ? Service Availability

Please provide the total hours and number of instances when the following were unavailable:

-

System Time down/unavailable (12 months) No Incidents System NameWhole network to all users

None 0 For security reasons we decline to respond to this part of the request.

Part of the network to a significant number of users

6hr 1

Email 9hrs 2Internet access 6hrs 1Finance system 32hrs 10m 6 Revenues and Benefits system

72hrs 23m 4

Housing system Not ApplicablePersonnel/payroll 50hrs 30

systemSocial Services system 1hr 38mDocument image processing system

We do not have this information

Customer relationship management system

0.1% 2

MS Office (or equivalent)

0% 0

Council website 1.32%



Dear ***********





Yours sincerely

Simon Riley


Corporate & Policy

Freedom of Information Request for Information & Communication Technology (ICT)

1.1 Please complete the table below in relation to the authority (excluding schools)

Total number of employees This number is ambiguous and requires further clarity. Do you mean at a point in time, over the whole year, do you want to include or exclude casual and temporary staff?

Number of employees with PC access We do not record this information.Number of employees with laptops We do not record this information.Total number of emails sent We do not record this information (see below)Total number of emails received We do not record this information (see below)Number of active mailboxes 1354Number of This Client PC?S 408

The Gateway product we use provides the following statistics which may go some way to answering your questions.

Since the system was installed - Oct 08 Sent 4,000,000 Received 2,700,000

Since last Power up (22/2/09) Sent 2,800,000 Received 1,900,000

1.2 How many staff (FTE?s) are employed in the ICT Operations Department?

1

1.3 How many staff (FTE?s) are employed in the ICT Service Desk?

3 FTE

1.4 What are the opening hours of the ICT Service Desk? Please complete the table below

Monday 0900-1700

Tuesday “

Wednesday “

Thursday “

Friday 0900-1600

Saturday N/A

Sunday N/A

1.5 Please indicate in the table below the percentage of calls logged with the ICT Service Desk (that) are resolved at first point of contact resolution

2001/2002 Target 50% Achieved 52%








1.6 Call handling of the ICT Service Desk ? please complete the table below

Year Number of calls Total Answered within Target

2001/2002 6119 We do not record this information.2002/2003 7230

2003/2004 98002004/2005 167912005/2006 209102006/2007 152842007/2008 150872008/2009 12839

What is the current targeted answering time?

We do not have a current targeted answering time.

1.7 What is the total number of ICT faults reported? Please complete the table below

Category 2001/2002 2002/2003 2003/2004 2004/2005 2005/2006 2006/2007 2007/2008 2008/2009

High ? total network failure

Medium ? e.g. a whole site or system down

Low ? e.g. a single user down

We do not categorise calls as High, Medium or Low so cannot answer this question.

1.8 Of the faults reported how many are completed within the target fix time?

Year % fix (in 2 day SLA)

2001/2002 44%

2002/2003 48%

2003/2004 54%

2004/2005 79%

2005/2006 81%

2006/2007 87%

2007/2008 85%

2008/2009 86%

* Note – we do not categorise calls as High, Medium or Low.

1.9 What is the annual growth of your Storage Area Network in terabytes? Please complete the table below

2001/2002 2002/2003 2003/2004 2004/2005 2005/2006 2006/2007 2007/2008 2008/2009

0 0 0 0 1TB 1TB 9TB 29TB

What percentage increase if that in relation to the total managed space?

We do not have this information.

1.10 Please give the total number of databases that are maintained and the number of staff required to maintain them.

Category Number of Databases Number of staff required Outsourced?Y/N/Part

Oracle 17 Part

SQL 17 Part

Other 17 Part

* Note the 17 staff supports all the databases currently in operation that are not outsourced. Further, given the time spent on this request so far establishing an exact count of the number of databases would require a charge to be made by the Authority.

1.11 How many mobile devices are deployed across the authority?

Mobile Device Number of Devices

Mobile telephone 1260

Blackberry 65

Windows Mobile Device 0

1.12 Which version of Microsoft operating systems are active within the PC estate?

For security reasons we are not responding to this question.

1.13 is there a refresh (replacement) policy for the ICT estate? If so what is it?

Devices are replaced on a five year rolling program.

1.14 Please give the total number of viruses detected and the number of hacking attempts that were blocked.

Viruses detected We do not record this information

Hacking attempts blocked We do not record this information

1.15 Please indicate in the table below how many servers in total are active in the ICT estate and how many staff are employed specifically to support them

Category Number Support Staff

Physical 154 6 (For all servers)

Virtual 132

Blade 0

** End FOI response ***


Dear Mr *******





Yours sincerely

Simon Riley


Corporate & Policy

Name of supplier Duration of contract

Value of contract OGC/Catalist used?

WAN All WAN Circuits are on individual contracts with varying start – end dates and annual costs

BT

C & W

NTL / Telewest 0 - 5 Years

0 – 3 Years

0 – 5 Years

£1200 - £2000 PA

£1200 - £8000 PA

£1100 - £1400 PA

NO

NO

NO

Broadband/Ethernet Networks

BT 0 – 1 Year £350 PA

ISP NTL / Telewest 3 Years £60,000 NO

Video conferencing None

Web/Data hosting and Management

See attached spreadsheet

** End FOI Response ***

** Start FOI response ***

Dear ******





Yours sincerely

Simon Riley


Corporate & Policy

Under the Freedom of Information Act 2000, please can you supply me with the following information:

Within the council do you use any of the following IBM IT hardware:

AS400 No

System i No

iSeries No

RS6000 No

System p No

pSeries No



Dear ****


I am writing in respect of your recent enquiry for information held by the Authority under the provisions of the Freedom of Information Act. I attempted to email the information electronically, however I received the following response:

‘address error 550-'5.2.1 <*******@google.com>... Mailbox disabled for this recipient'

Please find enclosed the information you requested and accept our apologies for the delay in this response.


Yours sincerely

Simon Riley


Corporate & Policy

mailto:*******@google.com

Please send the information back electronically via email To complete a piece of work, under the terms of the FOI 2000 Act I am requesting the following information from your authority:

Can you please provide the information excluding any staff that are employed within schools ·

How many staff does your authority currently employ? ·

1895 full time and 1037 part time non school based excluding casuals.

What is the total number of mobile telephones your authority has on contract for 2009 compared to 2007 and 2008 ·




What is the current monthly cost to the authority of

a mobile phone line rental

£3.75 a month

b mobile phone usage costs? ·

Vodafone to Vodafone are free

Voice mail free

Calls to landline numbers, 0300, 0845, 0800 numbers are 2.7p

0870 numbers are 6p

0871 numbers are 10p

Other network calls are 9.4p

3 network 14.4p

Text 3.5p but first 100 texts are free per month

Do you have a mobile phone usage policy?

Yes

If so, what does this cover and do all users have to sign up to the policy? ·

Usage policy covers Ownership and use of the phone and SIM card; Conditions for use of the phone; Itemised call records; Use of the phone for private purposes.

Are staff allowed to use the authority?s mobile phones for personal usage?, and is personal use covered in the mobile phone policy if it exists ·

Staff are allowed to use the phone for personal use and such use is covered in the policy.

If staff are allowed to use the mobile for personal calls and texts, does your authority reclaim personal usage costs from staff?

Yes

If so, how - is it a set monthly/quarterly charge or is it on a call by call basis ·

The reclaim is done quarterly on a call by call basis.

Is there a cost limit on your staffs mobile personal usage? ·

There is no cost limit.

How many staff in your authority have blackberries?

68

Of these, how many are voice activated? ·

None are voice activated

What network provider do you use at present?, or do you use the OGC contract for mobile telephony?

Currently we use Vodafone.



Dear ****

*****@gmail.com





Yours sincerely

Simon Riley


Corporate & Policy

mailto:*****@gmail.com

ICT (Information, Communication and Technology)

1. Sharing Best Practice - How does the ICT Dept share best practice with regards to ICT procurement with other Councils in the same region? Could you please provide me with any examples whereby the council shared information with other Local Authorities that relates to ICT?

Halton Borough Council ICT Services shares best practice with other Merseyside Authorities by, for example, attending and contributing to a bi-monthly meeting of the other Merseyside Local Authority ICT Services. Regional Centre of Excellence, NWeGG etc. As an example we shared information on our responses to the Code of Connection requirements laid down to us by the Government Connect project from Central Government.

2. ICT Collaborative Projects - How does the ICT Dept identify ICT collaborative projects, whereby two+ councils have the same ICT requirements and therefore have conducted a joint procurement? If so with (please explain how this procurement process went)? if not why and is this something the Council intend to improve upon?

Halton Borough Council identifies such projects by means of the mechanisms described above. As an example of this we have a shared Emergency Social Care Duty Team providing out-of-hours emergency social care in both Halton and St Helens. Halton Borough Council ICT Services are always open and keen to share with other Local Authorities; it also looking to constantly improve in this area.

3. ICT and small businesses - How does the ICT department get involved small businesses that supply ICT to Local Government and trying to win Government contracts. If YES, how does the Council approach these small suppliers. If NO is this something that the ICT Dept would want to improve and get more involved with.

There is a constant two-way communication process being undertaken by Halton Borough Council with small, local, ICT businesses. As an example currently our disposal process directly involves a local computer firm. Notwithstanding this ICT Services constantly strives for best vale.

4. Soft Marketing Research - How does the ICT Dept conduct soft market research , whereby the Council has a requirement and are researching the market to see what new technologies are currently in the market? How does the ICT dept go about conducting soft market research and which information sources does the ICT Dept use? Who within the ICT is responsible for conducting this research?

Soft market research is something that the ICT Service undertakes constantly as it strives to provide best value for money and fit for purpose services to the authority. Requirements are identified (by

either the business or ICT Services itself) and then a variety of techniques are used including (but not limited to) internet based research, network contacts and so on.

5. External Consultants - Have the ICT dept procured any external ICT consultants for either an upcoming ICT project or an ICT project in the last 5 years? If so, which project please provide me with a brief description of the projects and why the ICT Dept had to procure an ICT consultant. What are the total costs for these ICT consultancy services for the whole 5 years.

Halton Borough Council ICT Services have used external consultants for upcoming ICT projects and ICT projects in the last 5 years. This has included various projects. ICT consultants are utilised when the area of expertise is out of, or beyond, the scope that could be expected of an internal resource. Our financial system is structured in such a way as to make the identification of these individual costs, within the costing methodology of a particular project, difficult to obtain within the time scales defined in the spirit of an FOI request.

6. Departmental Targets - With regards to ICT procurement what are your top 5 objectives you want to achieve more of and improve on? Eg save costs, collaborative procurement, increase staff productivity, innovation technologies etc)

Save costs, collaborative procurement, increase staff productivity, innovative technologies, provide value for money. (In no particular order).



Dear **********



“How much money did you spend on conference calls during the financial year 2009/2010? Including, cost charged by conferencing service AND cost charged for calls by telecoms provider e.g. BT.”

The information requested is: £0.00


Yours sincerely

Simon Riley


Corporate & Policy


Documents

Web view · 2013-04-05Note these grades are an interpretation of the job titles as the Authority does not actually have ICT functions with these exact job titles