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Classes and Courses Trainee (18 Month Fixed-Term Contract)
Candidate Pack
Family Break Dance at Family Dance Day 2019, photograph by Rob Grieg
About The Place
The Place is the UK’s premier contemporary dance centre, based in central London. Since its inception in 1969, The Place has been a driving force for contemporary dance in the UK and Europe and one of the world's key resources for dance development. It has pursued a global vision for a world with more dance and is a world-leading centre of artistic excellence, creating an ecosystem for dance unlike any in the world.
The Place offers conservatoire education and training through London Contemporary Dance School; a busy programme of boundary-pushing performances in our theatre supported by innovative audience development activities; an extensive professional artist development programme; a growing producing and touring house; and learning and participation opportunities for all ages and skill levels. The commitment to artistic development underpins a portfolio of residency, workshop, training and commissioning projects for professional artists from the UK and the rest of the world. Our reputation in the field of contemporary dance reaches beyond the borders of the UK.
As an organisation, The Place is involved in the entire lifecycle of dance – from education and training to the creative process that leads to new ideas and conception of new work, through to its creation, production and performance.
Our mission...Powering imagination through dance
We do this by fostering a learning culture which promotes innovation, deep human connections and critical thinking; by developing dance opportunities which span a lifetime and by creating experiences through dance that make us more alive.
The Place receives funding as an Arts Council England National Portfolio Organisation. Annually, it commissions over 45 professional artists and supports over 100 artists. In addition, the theatre and artist development team present over 120 performances to audiences in excess of 25,000 in London with 77,000 audiences reached nationally and internationally through the touring programme. There are over 2,000 learning and participation sessions with engagement from 6,000 pupils from local schools, whilst there are over 30,000 participation sessions primarily for adults, via the highly popular evening and weekend programme of classes and courses.
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Classes and Courses at The Place
The Classes and Courses department is an ever-growing part of The Place that prides itself on developing relationships with individuals and groups of all ages, backgrounds and abilities. Our extensive programme of classes runs 6 days per week for around 40 weeks of the year and consists of weekly evening and weekend classes as well as intensive holiday projects and half-term activities.
Our Adult and Professional programme provides dance opportunities designed to suit people aged 18 and above. We offer classes in a range of dance techniques and styles from beginner through to professional levels. We also offer performance opportunities for non-professional adults through our performance companies, Scatter, and ‘Cando2’, a performance company for disabled and non-disabled dancers facilitated in partnership with Candoco Dance Company.
Our Children and Youth Dance programme provides recreational dance opportunities in a variety of dance styles for those aged 2-18 years. We also provide performance opportunities for young people through our youth dance companies, Shuffle and Shift.
We engage with many professional companies to support and facilitate the delivery of our classes and projects and are renowned for high quality and inspiring dance experiences for all ages and abilities.
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Classes and Courses Trainee(18 Month Fixed-Term Contract)
Job Description
Overview of the roleThe Classes and Courses Trainee is a vital part of the Classes and Course team, assisting with the day-to-day administration of The Place’s Classes and Courses programme.
Working closely with the Programme Manager and Classes and Courses Coordinators, you will gain experience in the administration and coordination of recreational dance programmes for both adults and children.
You will have the opportunity to liaise with a wide range of participants, teachers, artists and musicians all of whom bring a wealth of enthusiasm and knowledge to our C&C programme. You will develop your customer service and administrative skills and expand your knowledge of marketing strategies for recreational dance
Reporting to: Programme Manager- Classes and Courses
Working Closely with: Classes and Courses Coordinator (Youth Focussed), Classes and Courses Coordinator (Adult Focussed), Communications Assistant, Marketing Manager and Visitor Services Team.
Key Responsibilities
Customer Service Provide a warm welcome to The Place for Classes and Courses participants,
acting as the main point of contact for bookings and general enquiries relating to the programme and dealing with correspondence via phone, email and in person
Be present at the Reception desk during evenings and at weekends when Classes and Courses activities are running. Provide a warm welcome to participants and facilitate bookings and payments alongside the Visitor Services Team
Administration Keep databases, class registers, enrolment forms and attendance
spreadsheets etc up to date Assist in the finding of cover for teachers, accompanist and teaching
assistants in liaison with the Classes and Courses Coordinators Support the Classes and Courses Coordinators and Programme Manager in
the organisation of intensive holiday programmes, collating information packs and arranging travel for artists where necessary
Use, and troubleshoot issues within, Spektrix (our ticketing software), remaining compliant with GDPR and data protection regulations at all times (full-training will be provided).
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Financial Process class sales and bookings in person and over the phone Be responsible for the handling of cash and cash floats on a daily basis,
ensuring accuracy at all times Administrate participant payment plans and ensure the reconciliation of class
fees across the full Classes and Courses programme. Keep financial records up to date, logging income and expenditure and
processing invoices for sign off as required
Marketing Draft copy for and assist with the promotion and marketing of Classes and
Courses programmes through The Place website, social and print media, in line with brand guidelines
Work with the Communications team and Ticketing and Spektrix Coordinator to set up events and classes on Spektrix and The Place website
Ensure that all programme-related information on notice boards and The Place website is kept up to date
Performances and Sharings Support the Classes and Courses Coordinators in the organisation of end of
term sharings/performances and CPD/staff training days as required. Assist Rehearsal Directors with the off and on-site performances of our youth
and adult dance companies as appropriate Make appropriate travel arrangements for off-site activity as required
Safeguarding Make chaperone arrangements for staff and young people/adults at risk as
required for off-site activity Represent and chaperone Companies during external visits and
performances
Professional Development Work with the Programme Manager- Classes and Courses to identify areas
for your own Continuous Professional Development in line with the core responsibilities of this role and for personal advancement.
Any other tasks as may reasonably be requested by the Programme Manager- Classes and Courses, for instance, deputising for other Classes and Courses team members in their absence.
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Person Specification
The successful candidate will be a dance/ performing arts graduate (or equivalent), preferably with experience in a dance education context. They will demonstrate:
Essential DesirableMinimum level 3 qualification or equivalent
Dance/Performing Arts Degree or equivalent
Experience in administration, preferably in a dance or educational context
An interest in dance education and administration
Knowledge of the dance sector, national dance framework, dance education and dance organisations
Experience of working / interacting with children and their families
Awareness of the needs of young participants and their families including knowledge of safeguarding and child protection
Good IT skills (e.g Word, Excel, PowerPoint, Outlook etc)
Knowledge of Microsoft Office 365
Demonstrable experience of providing excellent customer service
Experience dealing with customer complaints and feedback
Excellent communication and interpersonal skills, telephone manner and writing skillsExperience of processing payments and cash handling
Familiarity with Spektrix ticketing system
Ability to work as part of a team Hold a valid chaperone license or be willing to obtain one
Ability to problem solve, work flexibly and multi-task even under pressureKeen attention to detailFlexible approach to working hours, able to work evenings and weekends where necessaryAppreciation of The Place’s vision and missionCommitment to undertaking relevant CPD
Please note that this post is subject to enhanced DBS disclosure.
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Salary, Hours of Work and Benefits
SalaryThe salary for this role will be £21,944 per annum.
Salaries are reviewed in August each year when any cost of living increases are made. No salary changes are made until the post holder has completed a six-month probationary period.
Contract TermsThis is a full-time, 18-month fixed-term contract intended to commence in November 2019.
Working HoursThe Place’s normal working hours are 40 hours per week. This is a full-time time position with the working hours as follows:
Tuesday – Friday mainly 11.00 – 19.00, with one 12.30 – 20.30 Front of House shift per week and Saturday (9am – 5pm) within term time. Monday – Friday outside of term time.
The post requires a flexible approach as outside of term time there will be evening and weekend work to cover theatre trips, intensive courses and auditions for which time off in lieu will be given in agreement with your line manager
Hours are recorded annually to reflect fluctuations in workload. Some evening and weekend work will be required for which time off in lieu is given.
PensionAll employees will be automatically enrolled in our pension scheme after three months service. We offer two contribution levels for both employee and employer, an entry level where you contribute 5% and we contribute 5%, or a higher level in which you contribute 6% and we contribute 9%.
HolidayThe Place’s full-time holiday allowance in 25 days plus 8 bank holidays per year. The annual leave allocation runs from January to December each year, holiday entitlements will be pro-rated for postholders starting in the middle of the year.
Other Benefits Interest-free season ticket loan (after three months) Theatre ticket allowance of up to £100 per year Free and discounted access to The Place’s evening classes (subject to
availability) Subsided café and bar prices Salary sacrifice scheme for the purchase of bicycles and related equipment Subsided staff yoga/Pilates and staff choir
Applications and Interviews6
Information EventWe will be holding an information event for this role on Wednesday 9th October between 6pm-7pm. This will provide an opportunity to learn more about The Place, to meet some of the C&C Team and to ask questions about the role and application process. If you would like to attend, please RSVP to [email protected]
How to ApplyCompleted applications should be returned to [email protected] by 12 noon Thursday 17th October.
Equal OpportunitiesThe Place is committed to equality and diversity and welcomes applications from all sections of the community.
In accordance with our Equal Opportunities Policy, we ask that each applicant complete our Equal Opportunities Monitoring form, this can be accessed here. Monitoring information is collected and processed separately to applications, if you do not wish to disclose this information please return a blank monitoring form.
Interviews will be held Wednesday 23rd October at The Place.
The Place is an equal opportunities employer and we are keen to ensure everyone applying for employment has an equal experience when attending an interview. Should you have any queries about, or wish to make us aware of, any support required to attend an interview or to work at The Place or would like this pack in alternative format please contact Laura Naldrett, HR and Administration Manager who will be happy to discuss this with you in confidence on 020 7121 1002 or email: [email protected]
We apologise that we are unable to respond to every application individually. If you have not heard from us by one month after the closing date, please assume that your application has been unsuccessful.
Thank you for your interest in The Place.
Sep 19
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