lirneasia.netlirneasia.net/wp-content/uploads/2010/12/Technical-Prop… · Web viewTECHNICAL PROPOSAL . Consultant’s Organization and Experience. A - Consultant’s Organization

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TECHNICAL PROPOSAL CONSULTANT’S ORGANIZATION AND EXPERIENCE

A - Consultant’s Organization

LIRNEasia is a regional information and communication technology (ICT) policy and regulation think tank active across the Asia Pacific. Its mission is “to improve the lives of the people of the emerging Asia Pacific by facilitating their use of ICTs and related infrastructures; by catalyzing the reform of laws, policies and regulations to enable those uses through the conduct of policy relevant research, training and advocacy with emphasis on building in-situ expertise”. The core focus is on conducting in-depth research and analysis of key policy issues, disseminating that research and analysis to policymakers and regulators and developing the capacity of policymakers to make and carry out relevant changes. Capacity building is a core element of our mission. We have a strong record of accomplishment in conducting policy relevant and successful training programs in several countries.

LIRNEasia is incorporated as a company limited by guarantee under the Sri Lanka Companies Act. It has been in operation since September 2004, with an annual budget in excess of USD one million for the past four years. It recently obtained a USD 1.8 million grant from the International Development Research Centre of Canada, valid until mid 2012. It has established a reputation as an independent and effective think tank with several significant achievements, such as contributing through timely and targeted dissemination of evidence towards the lowering of leased line prices in Indonesia in 2007, the removal of regressive elements of a mobile-only tax in Sri Lanka also in that year, the reform of universal service policies in India and the improvement of quality-of-service regulation in India and Bangladesh.

Its CEO was recently invited by the OECD to write a report on how the mobile voice success story could be extended to Internet access and also to present these ideas at the Internet Governance Forum. This work drew on two years of work on explicating the new business models emerging in South Asian mobile voice and in studying the use of mobile for more than voice among the poor in the Asian region. It has developed new regulatory tools for price regulation in micro states, developed and articulated evidence-based positions on universal service levies and funds, and is engaged in developing software-based decentralizable approaches to broadband quality of service regulation.

LIRNEasia has a network of researchers spread across South and Southeast Asia. We are also formally connected to research networks in Africa (Research ICT Africa), Latin America (DIRSI) and Europe (European universities of LIRNE.NET), and as such provide geographically comprehensive research coverage on ICT and telecom policies.

Technical Proposal Forms 2

The proposed associates for this assignment are:

Muhammed Aslam Hayat (Director)- Regulatory expert with over 10 years of regulatory experience including the drafting of

legislation and regulations related to Universal Service, Number Portability, licensing of Value Added Services, Electronic Transactions and Telecommunication Acts for countries.

- Taught at LIRNEasia’s executive course on telecom reform on the subjects of licensing, competition principles, universal service and convergence.

- Participated in LIRNEasia’s efforts to seed policy debates through an op-ed on m-money in Sri Lanka and an article on spectrum management experience in Pakistan for an Indian publication.

- Active participation in LIRNEasia’s principal capacity-building platform, Communication Policy Research south (CPRsouth). He will be confirmed as a member of the Board in December 2010.

- In light of affiliation with Bangladesh’s largest telecom operator, his activities with LIRNEasia have been limited to capacity building activities and policy debates outside Bangladesh.

Sriganesh Lokanathan (Research Assistant)- Extensive experience in primary and secondary research through multiple projects at

LIRNEasia (includes familiarity with sources of literature; expertise in conducting field research)

- Experience in managing multiple work streams and managing people- Fluent in one of the languages of the region (apart from English)- Masters Degree in Public Policy from the Lee Kwan Yu School of Public Policy, National

University of Singapore and Bachelors Degree from the Massachusetts Institute of Technology (Cambridge, USA)

Rohan Samarajiva, PhD- Over 20 years’ experience in ICT (including telecom) policy and regulation- Served as policy advisor to the Ministry of Post and Telecom in Bangladesh in 2006-07

and 2009, during which period he prepared a draft national telecom policy and a draft international long distance services policy, articulated with the larger vision of Digital Bangladesh

- Served as Director General of Telecommunications in Sri Lanka at the invitation of the Government of Sri Lanka (1998-99)

- Served as Team Leader at the Sri Lanka Ministry for Economic Reform, Science and Technology (2002-04) responsible for infrastructure reforms, including participation in the design of the USD 83 million e Sri Lanka Initiative

- Served as a consultant to the Royal Government of Bhutan under the Telecommunications Policy and Regulatory Assistance to the Kingdom of Bhutan Project P010201-L-TCI-RF-BT (2001-02).


- Has advised governments and regulatory agencies in Australia, Brazil, Canada, Denmark, India, Indonesia, Mexico, Morocco, Nepal, Netherlands, South Africa and several States in the USA, in addition to the above.

Harsha de Silva, PhD- Served as advisor to UNESCAP on public-private partnerships for provision of ICT to

rural and disadvantaged communities in developing Asia-Pacific. - Conducted an assessment of India’s universal services policy for the World Dialogue on

Regulation - Played a key role in the design of the Public Utilities Commission of Sri Lanka as the

Senior Economist at the Public Interest Program Unit of the Ministry for Economic Reform, Sri Lanka.

- Expert in market research, with recent extensive experience in conducting household ICT usage surveys in 6 countries (representative large sample surveys and qualitative research)

Payal Malik- Senior Consultant at the Centre for Infrastructure and Regulation, National Council for

Applied Economic Research, New Delhi India - Working with the Telecom Regulatory Authority of India (TRAI), Ministry of Power,

Ministry of Information and Broadcasting, and the Planning Commission of India, on several regulatory and policy advisory projects

- Working with TRAI and Department of Information Technology and CSO on ICT Statistics

Helani Galpaya- Experience in setting up new institutions including the hiring of staff, setting up of

staffing polices, establishing operational procedures, budgeting and finances. - For the past 4 years has lead LIRNEasia’s work on Sector Performance Reviews that

evaluate, in depth, the performance of the telecom and ICT sectors of over 11 countries using a combination of desk research, objective data analysis, expert interviews and anonymous stakeholder perception surveys

- Extensive experience working with the National Regulatory Agencies in the SAARC and ASEAN regions to develop comparable indicators to measure sector performance

Shazna Zuhyle- Expertise in user-led approaches to measure and report broadband quality of service- Expertise in telecom price benchmarking including international and domestic leased line

prices - Contributed to ‘Trends in Telecommunication Reform 2009’ (an ITU publication)- IT systems expertise at telecom operator (consultant to Openreach, British Telecom on

systems separation in line with the undertakings to OfCom (2006-2008))

B - Consultant’s Experience


Sector Performance Reviews: 2010/2011

Assignment name: Sector Performance Review Approx. value of the contract (in current US$ or Euro):USD 105,900

Country: Sri Lanka, India, Pakistan, Bangladesh, Bhutan, Maldives, Afghanistan, Thailand, Philippines, IndonesiaLocation within country: Capital cities of all countries listed above

Duration of assignment (months): 02

Name of Client: International Development Research Center, Canada

Total No of staff-months of the assignment: 20

Address:150 Kent StreetOttawa, ON, CanadaK1P 0B2

Approx. value of the services provided by your firm under the contract (in US$ currency equivalent):USD 105,900

Start date (month/year): July 2010Completion date (month/year): March 2011

No of professional staff-months provided by associated Consultants: 10

Name of associated Consultants, if any:

Rohan SamarajivaHelani GalpayaPayal MalikSriganesh LokanathanShazna Zuhyle

Name of senior professional staff of your firm involved and functions performed (indicate most significant profiles such as Project Director/Coordinator, Team Leader):

Helani Galpaya – Team Leader, Maldives telecom sector expert, overall responsibility and quality control

Payal Malik – India telecom sector expert Sriganesh Lokanathan – Afghanistan telecom

sector expert Shazna Zuhyle – Sri Lanka telecom sector expert Rohan Samarajiva – regulatory expert in charge of

cross country benchmarking of performance

Narrative description of Project:Provide a comprehensive evaluation of the ICT sector in each country listed. The evaluation consists of 2 parts: a) a quantification of the effectiveness of the telecom regulatory environment using a specially developed perception survey tool and, b) an analysis of actual sector outputs based on supply side data. Three subsectors (fixed, mobile and broadband) of the telecom sector are analysed separately across seven dimensions (market entry, allocation of scarce resources, interconnection, regulation of anti-competitive practices, universal service obligations, tariff regulation and quality of service).

Description of actual services provided by your staff within the assignment:The outputs are 10 comprehensive Sector Performance Reports, one for each country listed above. Conducting the perception survey, analysing the survey results, benchmarking against other countries and setting results in the context of actual sector outputs (performance) is done in the process of writing the report.

Firm’s Name: LIRNE asia Telecommunication Regulatory Environment Assessment 2008/2010


Assignment name: Telecommunication Regulatory Environment Assessment

Approx. value of the contract (in current US$ or Euro):USD 168,222

Country: Sri Lanka, India, Pakistan, Bangladesh, Maldives, Afghanistan, Thailand, Philippines, Indonesia, MongoliaLocation within country: Capital cities of all countries listed above


Name of Client: International Development Research Center , Canada




Start date (month/year): July 2008Completion date (month/year): May 2009



Rohan SamarajivaHelani GalpayaPayal MalikSriganesh Lokanathan


Helani Galpaya – Team Leader, Maldives telecom sector expert and overall quality control; joint responsibility (with Rohan Samarajiva) for final multi-country synthesis report

Payal Malik – India telecom sector expert Sriganesh Lokanathan – Afghanistan telecom

sector expert Rohan Samarajiva – regulatory expert in charge of

cross country benchmarking of performance; joint responsibility for final synthesis report.

Narrative description of Project:Provide a comprehensive evaluation of the ICT sector in each country listed. The evaluation consists of 2 parts: a) a quantification of the effectiveness of the telecom regulatory environment using a specially developed perception survey tool and, b) an analysis of actual sector outputs based on supply side data. Three subsectors (fixed, mobile and broadband) of the telecom sector are analysed separately across seven dimensions (market entry, allocation of scarce resources, interconnection, regulation of anti-competitive practices, universal service obligations, tariff regulation and quality of service).

Description of actual services provided by your staff within the assignment:The outputs are 10 comprehensive assessments of the regulatory environment and the telecommunication sectors for each country listed above. Conducting the perception survey, analysing the survey results, benchmarking against other countries and setting results in the context of actual sector outputs (performance) is done in the process of writing the report.

Firm’s Name: LIRNE asia


Telecommunication Regulatory Environment Assessment 2006/2008

Assignment name: Telecommunication Regulatory Environment Assessment


Country: Sri Lanka, India, Pakistan, Thailand, Philippines, IndonesiaLocation within country: Capital cities of all countries listed above






Start date (month/year): April 2006Completion date (month/year): April 2008



Rohan SamarajivaPayal MalikHarsha De Silva


Payal Malik – India telecom sector expert Harsha De Silva – Regulatory expert in charge of

quality control Rohan Samarajiva – Regulatory expert in charge

of cross country benchmarking of performance

Narrative description of Project:

Provide a comprehensive evaluation of the ICT sector in each country listed. The evaluation consists of 2 parts: a) a quantification of the effectiveness of the telecom regulatory environment using a specially developed perception survey tool and, b) an analysis of actual sector outputs based on supply side data. Three subsectors (fixed, mobile and broadband) of the telecom sector are analysed separately across seven dimensions (market entry, allocation of scarce resources, interconnection, regulation of anti-competitive practices, universal service obligations, tariff regulation and quality of service).

Description of actual services provided by your staff within the assignment:

The outputs are 6 comprehensive assessments of the regulatory environment of the telecommunication sectors for each country listed above. Conducting the perception survey, analysing the survey results, benchmarking against other countries and setting results in the context of actual sector outputs (performance) is done in the process of writing the report.



Teleuse@BOP4 2010/2012

Assignment name: Teleuse@BOP4 (Teleuse at the Bottom of the Pyramid 4)


Country: Sri Lanka, India, Thailand, Bangladesh (TBC), Pakistan (TBC), Indonesia (TBC)Location within country: Nation-wide






Start date (month/year): July 2010

Completion date (month/year): October 2011



Rohan SamarajivaHarsha de Silva


Harsha de Silva – Project leader Rohan Samarajiva – Project advisor and lead on

dissemination of research


A series of demand-side multi-country studies of ICT use among the lowest socio-economic strata in emerging Asia, focusing on telecom. The study explores usage patterns, ownership levels, sharing patterns, expenditure and affordability, and several other topics relevant to the bottom of the pyramid (BOP) in relation to telecom. The study was one of the first large regional studies to assess demand for ICT services among emerging Asia’s BOP in a systematic way, generating a wealth of knowledge to better inform policy in the region. Constitutes a large sample survey (representative of the BOP in the respective countries) supplemented by qualitative research. The studies have proved useful in making government understand the significance of telecom, especially the mobile, at the Bottom of the Pyramid.


Overall study and survey design; analysis and interpretation of results (Only survey field implementation is outsourced to third party firm).



Teleuse@BOP3 2008/ 2010

Assignment name: Teleuse@BOP3 Approx. value of the contract (in current US$ or Euro):USD 671,205

Country: Sri Lanka, India, Pakistan, Bangladesh, Thailand, PhilippinesLocation within country: nation-wide


Name of Client: 1. International Development Research Center,

Canada 2. Telenor Research & Development Centre

Sdn. Bhd., Malaysia


Address:IDRC: 150 Kent StreetOttawa, ON, CanadaK1P 0B2

Telenor Research and Development Centre: Cyberview Lodge, Cyberjaya, Selangor, Malaysia


Start date (month/year): May 2008

Completion date (month/year): August 2009








A series of demand-side multi-country studies of ICT use among the lowest socio-economic strata in emerging Asia, focusing on telecom. The study explores usage patterns, ownership levels, sharing patterns, expenditure and affordability, and several other topics relevant to the bottom of the pyramid (BOP) in relation to telecom. The study was one of the first large regional studies to assess demand for ICT services among emerging Asia’s BOP in a systematic way, generating a wealth of knowledge to better inform policy in the region. Constitutes a large sample survey (representative of the BOP in the respective countries) supplemented by qualitative research. Teleuse@BOP3 included surveys of over 11,000 respondents in the study countries, and additional depth interviews with over 200 respondents. The studies have proved useful in making government understand the significance of telecom, especially the mobile, at the Bottom of the Pyramid.Description of actual services provided by your staff within the assignment:

Overall study and survey design; analysis and interpretation of results. (Only survey field implementation was outsourced to third party firm).



Teleuse@BOP2 2006/ 2008

Assignment name: Teleuse@BOP2 Approx. value of the contract (in current US$ or Euro):USD 340,000

Country: Sri Lanka, India, Pakistan, Thailand, PhilippinesLocation within country: Capital cities of all countries listed above






Start date (month/year): April 2006

Completion date (month/year): August 2007








A series of demand-side multi-country studies of ICT use among the lowest socio-economic strata in emerging Asia, focusing on telecom. The study explores usage patterns, ownership levels, sharing patterns, expenditure and affordability, and several other topics relevant to the bottom of the pyramid (BOP) in relation to telecom. The study was one of the first large regional studies to assess demand for ICT services among emerging Asia’s BOP in a systematic way, generating a wealth of knowledge to better inform policy in the region. Constitutes a large sample survey (representative of the BOP in the respective countries) supplemented by qualitative research. Teleuse@BOP2 included surveys of over 8,000 respondents in the study countries, with further qualitative research among respondents in the study countries. The studies have proved useful in making government understand the significance of telecom, especially the mobile, at the Bottom of the Pyramid.


Overall study and survey design; analysis and interpretation of results. (Only survey field implementation was outsourced to third party firm).



ICT Sector Performance Indicators 2010/2012

Assignment name: ICT Sector Performance Indicators - Price Benchmarks and Broadband Quality of Service Experience


Country: Sri Lanka, India, Bangladesh, Bhutan, Thailand, Philippines, IndonesiaLocation within country: Capital cities of all countries listed above with the following exceptions;Thailand: Chiang Mai and BangkokIndia: Chennai, Bangalore, Mumbai and New Delhi






Start date (month/year): July 2010Completion date (month/year): October 2011



Rohan SamarajivaHelani GalpayaShazna Zuhyle


Rohan Samarajiva and Helani Galpaya – Provides thought leadership and overall direction and expertise on defining the methodology

Shazna Zuhyle – Team leader responsible for delivery of project and quality assurance


A multi-country study with main components; the first comprises of the development of a methodology that can be used to benchmark prices of international voice services, leased lines and broadband packages in South and Southeast Asia. The second component is the development of a methodology for measuring Quality of Service (QoS) for fixed and mobile broadband services. This includes the implementation of the methodology, testing broadband packages across 11 cities in 7 countries and publishing the results bi-annually. Several applications have been developed to encourage regulators to use tools that will increase transparency and boost competition in the telecom sector.


Implement project components (as described above) including developing methodologies and implementation of testing methods and bi-annual data collection and publication. Overall project management and quality assurance in carrying out field testing of broadband quality tests in multiple countries. ; communicate results to regulators and other stakeholders.



ICT Indicators 2008/2010

Assignment name: ICT Indicators - Price Benchmarks and Broadband Quality of Service Experience


Country: Sri Lanka, India, Bangladesh, Bhutan, Thailand, Philippines, Indonesia, USA, CanadaLocation within country: Capital cities of all countries listed above with the following exceptions;India: Bangalore and New Delhi









Rohan SamarajivaHelani Galpaya


Rohan Samarajiva – Provided thought leadership and overall direction and expertise on defining the methodology

Helani Galpaya –Team leader responsible for delivery of project and quality assurance


A multi-country study with three main components; the first comprises of the development of a methodology that can be used to benchmark prices of international voice services, leased lines and broadband packages in South and Southeast Asia. The second component is the development of a methodology for measuring Quality of Service (QoS) for fixed and mobile broadband services. This includes the implementation of the methodology, testing broadband packages across 11 cities in 7 countries and publishing the results bi-annually. The third is the development of new tools to aid regulators increase regulatory certainty and transparency in the area of tariff regulation.


Implement three project components (as described above) including a) developing new methodologies for benchmarking of prices and quality; b) implementation of methods and bi-annual data collection and publication; c) development of “Banded Forbearance” as a tool/methodology for regulators to use in retail tariff regulation. Overall project management and quality assurance in carrying out field testing of broadband quality tests in multiple countries; communicate results to regulators and other stakeholders.



ICT Indicators 2006/2008

Assignment name: ICT Indicators - Price Benchmarks, Indicators Manual and Indicators Database, Fixed Broadband Quality of Service Experience


Country: Sri Lanka, India, Pakistan, Philippines, Thailand, IndonesiaLocation within country: Capital cities of all countries listed above









Rohan SamarajivaHelani Galpaya


Rohan Samarajiva – Provided thought leadership and overall direction and expertise on defining the methodology

Helani Galpaya – Team leader responsible for delivery of project and quality assurance; responsible for development of an Indicator’s manual and Indicator Database in consultation with national regulatory agencies and national statistical offices


A multi-country study with several components; a) development of a methodology that can be used to benchmark prices of international voice services, leased lines and broadband packages in South and Southeast Asia; b)development of a methodology for measuring Quality of Service (QoS) for fixed broadband services and implementation of the methodology to test actual performance in India and Sri Lanka; c) development of a Indicators Manual which documents a core set of ICT and Telecom indicators to be collected and reported by regulators (including definition data collection methodologies etc); d) Development of an ICT indicators database that has the latest ICT sector performance indicators for over 6 countries.

Description of actual services provided by your staff within the assignment:Implement both project components a) through d) as described immediately above including developing methodologies and implementation of testing methods and bi-annual data collection and publication, development of indicator database and finalization of the indicators manual. Overall project management and quality assurance in carrying out field testing of broadband quality tests in multiple countries. ; communicate results to regulators and other stakeholders.



Multiple Capacity Building Activities

Assignment name: Capacity Building (multiple courses and programs)

Value of contract(s): Varies. Some courses (e.g. the annual LIRNE.NET executive course on telecom) are taught on a commercial basis with each course attended by over 25 participants each paying around USD 2500 in fees. Others (e.g. Mongolia and Maldives workshops, as detailed below) were by invitation of the national regulators in each country and payment is a one of fee (e.g. USD 2400 plus expenses in the Mongolia course); Details are provided in the descriptions below.

Countries: India, China, Maldives, Pakistan, South Africa, Singapore, Sri Lanka, Thailand, Mongolia, Bhutan

Duration of assignment (months):Varies, but each capacity building program is generally not more than a week

Name of Client: Various including International Development Research Center (IDRC), Regulatory authorities (Maldives, India, Thailand, Mongolia), South Asia Forum For Infrastructure Regulation (SAFIR)

Total No of staff-months of the assignment: Total figures not available but approximately half a month per lecturer.

Address:Various

Approx. value of the services provided by your firm under the contract (in US$ currency equivalent): Varies, as explained above. Where available amounts are listed below.

Start date (month/year): Dates for each mentioned below Completion date (month/year): Dates for each mentioned below

No of professional staff-months provided by associated Consultants: Total figures not available but approximately half a month per lecturer.


Rohan SamarajivaHelani GalpayaPayal MalikHarsha de SilvaSriganesh LokanathanAslam Hayat


Rohan Samarajiva and Helani Galpaya - Jointly responsible for course content and agenda

Rohan Samarajiva, Helani Galpaya, Payal Malik, Sriganesh Lokanathan, Aslam Hayat - Course faculty

Narrative description of Project: LIRNEasia provides a variety of capacity building courses catering to a variety of audiences: from junior scholars and researchers, to senior stakeholders in regulatory and statistical departments as well as private sector operators. Some such as CPRsouth (for young scholars and researchers) and executive training course on regulation and reform (inclusive of an Expert Forum) take place on an annual basis. Others are organized ad-hoc based on need and request.



Bhutan InfoComm and Media Authority; Bhutan; October 2010 – January 2011: Identifying the value system of the regulatory agency and translating them into organizational procedures and systems, complemented by the design of functional physical spaces that aid that value system. Identifying the future capacity building needs for the agency based on global and local industry trends. Associated Consultants: Rohan Samarajiva

Capacity building for Development Research to Empower All Mongolians through Information Communications Technology (DREAM-IT) Mega Mongolia project; Mongolia; June 2009: Two day course on communication strategy on taking research to policy makers and practitioners for DREAM-IT project partners from government and non-government sectors. Associated Consultants: Rohan Samarajiva, Helani Galpaya. Value of Contract USD 2400 plus all travel, hotel and perdiems

NRA/ NSO capacity building; Thailand; October 2009: Co-sponsored with the ITU and the Ministry of Information and Communication Technology (MCIT) of Thailand, LIRNEasia organized a training course on “Measuring information and communication technology access and use by households and individuals”. The course participants were from the National Statistical Offices of and other related government institutions from 12 countries across Asia-Pacific. Associated Consultants: Helani Galpaya, Rohan Samarajiva Value of Contract USD 134,306

Benchmark Regulation Workshop; Maldives; Dec 2007: At the invitation of the Telecom Authority of the Maldives, LIRNEasia conducted a workshop on how to regulate and measure performance using benchmarks. Twenty-nine participants representing the regulator, all telecom operators, all ISPs, national statistical organization and policy makers attended. Associated Consultants conducting the workshop were Rohan Samarajiva and Helani Galpaya. Value of Contract: 1 day of professional fees for both named consultants plus all travel, local costs

Tutorials for Young Scholars at Annual CPRsouth Conferences, once a year from 2007 – 2010 conducted 5 times; in India, China, Sri Lanka and Philippines: Organized by LIRNEasia the program brings together researchers and young scholars from across the world working on ICT policy issues related to Asia. Tutorials cover a range of topics and included basic telecom engineering, economics of infrastructure, understanding consumer demand, basics of regulation. 145 participants from 38 countries have attended over the course of the past five years. Associated Consultants: Rohan Samarajiva, Harsha de Silva, Helani Galpaya, Aslam Hayat, Sriganesh Lokanathan. Value of contract for each yeas as follows: Approximately USD 67,950 (in 2010); USD 51,158 (in 2009); USD 31,850 (in 2008); Approximately USD 130,000 (in December 2007) and approximately USD 110,000 (in January 2007)

Wold Dialogue on Regulation Expert Forum on ICT & Telecom Sector Indicators; Singapore; Mar 2007: The 2-day workshop organized by LIRNEasia was aimed at enhancing the capacity of National Regulatory Agencies, National Statistical Organizations and Operators of the SAARC and ASEAN countries to collect and report standardized, comparable indicator data. 88 participants from 23 different countries attended. Associated Consultants: Rohan Samarajiva, Harsha de Silva, Helani Galpaya, Payal Malik, Sriganesh Lokanathan

Annual LIRNE.NET course; 2001 - 2010; conducted 14 times; in Singapore, Guatemala, Grenada, South Africa, Morocco, Denmark: This is fee-charging course offered at regular intervals (by LIRNE.NET previously, and now by LIRNEasia). The theme of the course changes each year and includes basic (core) regulatory issues as well as the latest challenges emerging in the sector. The duration of the courses varies between 5-8 days. Over 30 participants attend each year. Associated Consultants: Rohan Samarajiva, Helani Galpaya, Harsha de Silva, Aslam Hayat. Value of contract is not applicable as courses are taught on a commercial basis (commercial risk being borne by LIRNEasia and partners). Usual course fee is around 2500 (tuition only) and the courses have attracted over 25 participants each year.



Rapid Response: 2006 - 2010

Assignment name: Rapid Response Value of contract: USD 34,708

Countries: India, Sri Lanka, Bangladesh, Indonesia, Nepal

Duration of assignment (months):Various, but on average each rapid response is approximately 0.25 months

Name of Client: International Development Research Center, Canada and Regulatory Authorities of countries listed above

Total No of staff-months of the assignment: Total figures not available but approximately 0.25 months per rapid response.


Approx. value of the services provided by your firm under the contract (in US$ currency equivalent): USD 34,708

Start date (month/year): see narrative description section belowCompletion date (month/year): see narrative description section below

No of professional staff-months provided by associated Consultants: Total figures not available but approximately 0.25 months per rapid response.


Rohan SamarajivaPayal MalikHarsha de SilvaHelani GalpayaAslam HayatSriganesh Lokanathan


Rohan Samarajiva, Payal Malik, Harsha de Silva, Helani Galpaya, Aslam Hayat, Sriganesh Lokanathan - Consultants

Narrative description of Project: Provide immediate responses to the requirements of regulators or to specific developments in the policy and regulatory environments of the countries LIRNEasia works in. Responses are provided by direct invitation, through call for public consultations, or based on specific policy and/or regulatory developments.


Year Country Intervention

2010 Sri Lanka Presentation to Sri Lankan parliament as a response to new draft rates for international outgoing voice traffic by the Ministry of Finance. Associated Consultants: Harsha de Silva, Sriganesh Lokanathan

2009 Sri Lanka Facilitation of op-ed contribution by regional legal expert to main business newspaper on mobile payments, in light of Central Bank’s proposals to issue policy on mobile payments within 2009. Associated Consultants: Aslam Hayat

Bangladesh Co-response with RIA! to Bangladesh Telecommunication Regulatory Commission’s (BTRC) consultation paper on significant market power


regulation, highlighting other developing country experiences. Associated Consultants: Helani Galpaya

India Co-response with TeNet (IIT-Madras) to Telecommunication Regulatory Authority of India (TRAI) consultation paper on broadband quality of service, using LIRNEasia broadband QoSE research. Several LIRNEasia-TeNet recommendations were incorporated into TRAI’s final recommendations. Associated Consultants: Rohan Samarajiva

2008 Bangladesh Response to BTRC consultation paper on issuance of wireless broadband licenses using LIRNEasia broadband QoSE research. Several of LIRNEasia’s recommendations were incorporated into the RFP that BTRC subsequently issued. Associated Consultants: Rohan Samarajiva

India Response to TRAI consultation paper on phasing out India’s access deficit charge (ADC), using its research on the ADC conducted in 2005. The ADC was subsequently removed. Associated Consultants: Payal Malik, Harsha de Silva

2007 Sri Lanka Response to proposals to tax the mobile sector, showing the potentially negative effects of the same on the bottom of the pyramid. A floor amendment was moved which resulted in the elimination of the regressive component of the tax. Associated Consultants: Rohan Samarajiva, Harsha de Silva, Helani Galpaya

2006 Bhutan Advised Bhutan Telecom Authority on the appropriate type of media regulation needed in light of the entry of two new private sector newspapers into the market and the upcoming democratic elections (and related campaigning through the media). Associated Consultants: Rohan Samarajiva

Indonesia Advised on what shapes investment decisions in the telecom sector and on current policy and regulatory challenges facing the Indonesian ICT sector at a seminar organized by industry association, MASTEL; audience consisted commissioners from the regulator, policymakers, operators and civil society. Associated Consultants: Rohan Samarajiva

2005 India Response to TRAI consultation paper on developing rural telecommunication in India, using LIRNEasia research on universal service instruments. Associated Consultants: Payal Malik, Rohan Samarajiva

Indonesia Assistance to the Telecom Regulatory Body of Indonesia (BRTI; Badan Regulasi Telekom Indonesia) with activating process of asymmetric regulation in a multi-operator environment, through invited presentations to a BRTI seminar, with the Minister in the audience, among others. Associated Consultants: Rohan Samarajiva

Bangladesh Assistance to the Bangladesh Association of Software and Information Services (BASIS) on optimal utilization of the new submarine cable, through media as well as policy interventions. Associated Consultants:


Rohan Samarajiva

2004 Nepal Provided assistance to High Level Committee for Information Technology (HLCIT), on jump-starting e-government and reform processes through a three-day workshop for HLCIT staff, senior decision making level representatives of government, private sector and civil society. Associated Consultants: Rohan Samarajiva

Sri Lanka Response to Telecommunication Regulatory Commission (TRC) consultancy paper on realignment/allocation of spectrum in the 800/900 MHz Band. Recommendations partially accepted, and CDMA frequencies issued in different sequence than originally proposed. The end result was elimination of waiting list for fixed telephone services. Associated Consultants: Rohan Samarajiva



COMMENTS AND SUGGESTIONS ON THE TERMS OF REFERENCE AND ON COUNTERPART STAFF AND FACILITIES TO BE PROVIDED BY THE

BANK

C - On the Terms of Reference

The thinking behind the original RFP was innovative and attracted us to bid. Small economies cannot sustain full-service regulatory agencies (NRAs) and must draw on external consulting assistance. All NRAs have to draw on external assistance, but small ones more so. Yet conventional procurement takes too much time. In any case under-resourced NRAs lacking skills will experience difficulties in procuring consultants, managing them effectively and ensuring that the different elements provided by different consultants fit together into a coherent whole. A regional resource center manned by an expert who could draw on additional expertise from his/her organization at short notice and without excessive formalities to respond to demand from NRAs appears to us a brilliant solution.

However, the present TOR appears to have deviated somewhat from the above design. It appears to indicate that the Director will be directly contracted (as opposed to the Organization) and that there will be a greater reliance on supply-push activities, such as preparation and dissemination of best-practice statements. Nevertheless, we believe enough elements of the demand-pull model remain to make the assignment attractive. However, it will be necessary to contract the Organization rather than the individual to ensure that the necessary skills and resources will be made available by the Organization. This is also essential for practical purposes such as ensuring the payments that flow to the Organization are not subject to taxation as Fiji income.

In keeping with our experience in operating a “rapid response” program for Asian regulatory agencies and stakeholders, we will approach the assignment giving emphasis to demand-side considerations (giving greater weight to Activity 4(c) over Activity 4(b), and to Responsibility 9(g) in the TOR, for example). We will ensure that an efficient system of receiving requests for assistance, and for prioritizing and responding to them will be developed within the first two quarters of the assignment. The procedure will be fully consulted with the NRAs and Working Group envisioned in the Tonga Declaration and will be reviewed and improved in Year Two.

Based on experience in the Pacific as well as in similar developing regions and micro-states, we believe that development of the capacity of NRA personnel as well as key personnel among the stakeholders, including media and interested NGOs, is important to building an environment conducive to sustained sector reform and effective implementation of policies. We will interpret Activity 4(f) as requiring the hosting of regional training programs, preferably held in conjunction with events such as PITA meetings that bring the region’s NRA personnel together, and, even more importantly, the creation of platforms for peer-to-peer learning.


Responsibility 9(l) suggests that the PRRC maintain a website that provides information on ICT regulatory reform and lessons from other countries. This is duplicative of the existing ICT Regulation Toolkit developed by the infoDev unit of the World Bank. We interpret the task not literally as described, but as ensuring that the sections of the Toolkit and other relevant resources most relevant to the countries served by the PRRC (e.g., the Infrastructure Regulation Body of Knowledge, also developed with World Bank funding) are made easily accessible from the website.

Paragraphs 8 and 9 refer to a “Board” that is undefined, which we assume is a term for the Working Group specified in Paragraph 6. This ambiguity should be resolved. Para 9 refers to performance reviews conducted by the “Board.” It is unclear what these reviews are and what capacity the Working Group has to conduct such reviews. It appears from Para 6 that the Working Group will be made up of representatives of the Forum island countries who will presumably serve as part of their full-time activities in the home countries.

Para 11 indicates a direct reporting line between the Director and the designees of the World Bank. This is acceptable as it will reduce delays. However, it would be useful to indicate that the actual contractual relationship is between the Bank and the Organization, not the Organization’s staff member who serves as Director of the PRRC.

We believe that the requirement of experience as a regulator or senior official in regulatory agency may be too restrictive. The TOR states that many of the countries that are to be served by the PRRC are at early stages of reform, indicating greater emphasis on policy. Regulatory expertise is not limited to those who directly worked in regulatory agencies. Those participating in the regulatory process from the side of regulated entities and those providing necessary expertise from universities, think tanks and consulting firms also have expertise, perhaps more than those from regulatory agencies. We are bidding a highly qualified individual with extensive policy and regulatory oversight experience within government as well as comprehensive experience as a regulatory advisor and trainer within the private sector. He is backed by the CEO of the bidding organization, a former regulator and policy advisor/implementer.

The title “Research Assistant” is problematic. It suggests a very junior person, when what is required is mid-level (as is also suggested by the requirement of a graduate degree). The requirements of experience in the Pacific and Pacific language competencies seem to indicate a wish to recruit locally. In this case, the recruitment should be in the second quarter of the Director’s first year; not now. This ambiguity should be resolved during the formalization of the contract. In the meantime, we are bidding a highly qualified individual with command of one Pacific language for this position.


D - On Counterpart Staff and Facilities

Inadequate information provided to respond. However, one evident requirement is for the Bank to provide the necessary documents in order for the consultants to obtain visas to travel to the Pacific Island countries as and when required.


DESCRIPTION OF APPROACH, METHODOLOGY AND WORK PLAN FOR PERFORMING THE ASSIGNMENT

a) Technical Approach and Methodology.

Small economies cannot sustain full-service regulatory agencies (NRAs) and must draw on external consulting assistance. Given the uneven rhythms of regulatory work, all NRAs have to draw on external consulting assistance, but small ones more so. In the case of developing micro-states, the problem is exacerbated by lack of qualified, skilled personnel within NRAs. Yet conventional procurement slows down the responsiveness of an NRA. In any case new NRAs with neophyte staff will experience difficulties in procuring consultants, managing them effectively and ensuring that the different elements provided by different consultants fit together into a coherent whole. A regional resource center manned by an expert who could draw on additional expertise from his/her organization at short notice without excessive formalities to respond to demand from NRAs is an innovative solution of great promise.

The approach described above is a demand-pull approach, similar to what LIRNEasia has been using in its Rapid Response Program since 2004. Its principal weakness is the difficulty of matching demand for technical assistance and supply. If the supply of technical assistance is fixed, it will be difficult to match it with demand, especially when it comes from multiple countries each with their own rhythms of regulatory activity. The solution adopted in the assignment is to back up the on-site expert with an Organization that is capable of supplying technical assistance at short notice. In the event the demand is of a scale that cannot be met within reason, the assignment provides for the PRRC to facilitate the direct procurement of technical assistance by the NRA. This is a well-thought out elegant solution.

However, there will still be a need for prioritization and allocation of time and resources. Especially where the assistance requires the time of the Director and/or his “home” organization, some requests will have to be given priority over others. The development of a mechanism for assigning priority that will be seen as fair and effective by all Forum countries will be critical to the continuation of the PRRC. A mechanism will be developed in Year 1 with the participation of the Working Group. Most importantly, it will be reviewed after a year of practical operation and interactions with all NRAs and modifications will be made.

The assignment layers a supply-push approach atop the above described solution. Information is the oxygen of regulation. In monopoly environments, information is scarce. It is necessary to create a culture of collecting high-quality information and disseminating it as part of reform. The assignment requires the PRRC to assist the NRAs and governments to systematically collect information that is essential in a reformed sector and also contributes to diagnosing problems and benchmarking. This will also feed into sector performance reviews, an activity LIRNEasia is very familiar with. The envisaged information products are an annual report, but depending on the levels of web access, alternative online mechanisms that allow for quicker access to current data may be deployed. This activity also provides a platform for interactions and trust-building between the PRRC and the NRAs. Ideally the


bulk of this activity will occur in Year 1 before the demands for specific regulatory technical assistance builds up and absorbs PRRC resources.

The assignment also envisages a supply push of preparing and disseminating best-practice statements. This emulates programs such as those in Southern Africa. There is merit in this activity as long as the best practice is what is appropriate for micro states with limited capacity in early stages of liberalization. This fit between solution and circumstance was first enunciated in 1994 by Levy and Spiller but in actual practice solutions are proposed without too much investigation of circumstances. Ideally, analysis of the specific conditions of the different countries served by the PRRC will precede the dissemination of best practice statements. It is best that the selection of best practices will follow one round of sector performance reviews. The entire assignment is premised on the lack of capacity at the NRAs or government in the island countries served by the PRRC. Therefore, it is imperative that capacity building be undertaken. The TOR envisages this being done in two ways: through the provision of (and facilitation of access to) training courses and the link with the University of the South Pacific. LIRNEasia is highly experienced in providing specialized regulatory training, having been involved in direct provision of executive courses tailored for developing country contexts since 2001 (through LIRNE.NET, the umbrella network that it belongs to). Its CEO even offered a short course tailored to the requirements of the members of PITA a few years back in Fiji, based on a beta version of the ICT Regulation Toolkit developed by infoDev. It is therefore planned to offer training programs customized for the requirements of the NRAs and governments served by the PRRC, arranged to minimize demands on the time of the intended beneficiaries and preferably coinciding with the periodic visits of the PRRC Director’s home office experts. LIRNEasia’s training approach relies on the use of data and examples from the countries of the course participants. Therefore, the first course will ideally be offered after one set of sector performance reports has been completed. In fact, a course that is based on draft performance reviews would be a good way to improve the quality of the reports and disseminate the findings.

The primary reference material used in recent LIRNE.NET courses is the infoDev ICT Regulation Toolkit. This will be used also for the training provided as part of the assignment, supplemented as necessary by other material. The sections that are of the greatest relevance to the countries served by the PRRC will be highlighted on the website, so that NRA and relevant others can easily access them at their convenience. Training on ICT policy and regulation is needed not only by the personnel of NRAs and relevant government ministries, but by all stakeholders. The courses will, to the extent practicable, be opened to this broader audience. In addition, the proposed location of the PRRC within the premises of the University of the South Pacific offers an opportunity to explore the possibilities of developing capacity in ICT or infrastructure policy and regulation within the university and thereby laying the basis for a long-term and sustainable capacity building program. LIRNEasia’s work with Asian universities through “Communication Policy Research south” and its CEO’s university antecedents will prove useful in this regard.


At this, before consulting with USP faculty, it is not possible to go into greater detail on this exciting opportunity.

All this requires an efficient and lean organization. Quite a lot of the activities and responsibilities specified in the TOR relate to this task and its sub-components including accountability functions such as the preparation and publication of an annual report. In the same way that the NRAs that receive PRRC advice will be encouraged and assisted to develop lean and efficient organizational structures and expeditious work processes, it is essential that the PRRC serve as a model organization. With this in mind, the office will be structured on the basis of outsourcing what can be outsourced so that the small staff can concentrate on the principal deliverables. In addition to the above described activities, the Director will engage in a series of activities that serve the objects of leveraging strengths of relevant organizations such as the ITU and APT and in the end, ensuring the establishment of a sustainable PRRC. The PRRC will document its output in the form of conventional performance indicators such as requests responded to, advisory notes given, etc. These relatively straightforward indicators will form the first layer of information in the Annual Report. Drawing from the ongoing work on improving the quality and comparability of sector performance data (e.g., connections, price, quality of service, etc.), sector performance information including trends will also be reported. Improvements in sector performance may be seen as being caused by better policy and regulation within the countries which is sought to be upgraded by the PRRC. Therefore, they can also be considered as outcomes of PRRC activity (subject of course to the interplay of multiple intervening variables).

Performance indicators for the policy and regulatory performance of the countries served will also be developed. This is a complex subject and the indicators may not be reported in the first year itself. For example, LIRNEasia has developed a policy and regulatory performance indicator called Telecom Regulatory Environment (TRE) based on systematic measurement of the perceptions of informed stakeholders. However, it does not work too well in microstates, partly because the stakeholders are small in number and partly because they know each other. Some thinking will be required to adapt the TRE or develop a new methodology.

b) Work Plan.

Given the office space is already in place, priority will be given to the development of the website architecture and the launch of the website as quickly as possible, so that the PRRC’s existence will be signaled to all, especially the countries that it will serve. In light of the wish to create a platform for the sharing of knowledge among the NRAs and government entities responsible for policy, the static components will be supplemented by a good interactive component. Also in line with the wish to make policy and regulatory principles easily accessible, the links to sites such as the ICT Regulation Toolkit will also be provided in an easy-to-use manner. Toward to end of Year 1, the roster of experts and arbitrators that countries may draw upon for larger, direct procurements will also be published on the website, if necessary segregated in a “members-only” section. This set of activities will occur in parallel with the setting up of the office, the recruitment of the staff and so on.


Drawing from LIRNEasia’s extensive experience with sector performance indicators, action will be taken in Q2 of the first year for certain and possibly even earlier, to initiate workshops in the countries and/or clusters of countries on data collection standards. These activities will serve to introduce the Director to the principal beneficiaries of the PRRC’s work. These visits will also initiate the sector performance reviews. Visits to as many of the 13 member countries (excluding Australia and New Zealand) and the associates as feasible will take place starting in Q2. These visits will also allow first contact with members of the Working Group/Board if they have been appointed, and the expediting of their appointment, if not. The terms of reference and procedures for the Board will be developed within Q1 unless this has already been done.

The first training activity for regulators, and officials where regulatory bodies have not yet been established will be organized in Q3 of the first year or the first meeting of PITA or similar regional gathering whichever comes first. This will also serve as the occasion for formative evaluation of the web platform design for training and knowledge sharing. It is expected that the CEO of LIRNEasia will participate in this activity. It may be economical to also hold the first meeting of the Working Group/Board in conjunction with this event. While it would be best to have the Working Group appointed and functioning as early as possible, Q3 would be the latest for this to occur.

In parallel with these activities, the Director shall develop a draft risk management policy for presentation to the WB and the Board. Action will also be taken to establish cooperative working arrangements with PIFS, SPC, PITA, APT, ITU, UNESCAP and other relevant organizations during this period.

Ideally, there will be two face-to-face meetings of the Board in Year 1. The second meeting will consider and give input on the draft operating procedures for providing advisory services to the countries including rules on what requests may be too large and complex for handling within the resources available within this assignment and which have to be directly procured by the countries. The second meeting will also consider and approve the two-year business plan that will be submitted also to the development partners. In the event two face-to-face meetings are not feasible in Year 1, the second meeting will be conducted virtually.

One of the first activities of Year 2 will be the publication of the first annual survey of telecom and ICT markets in the Pacific Island countries. Whether this will also be produced in hardcopy will be decided on within Year 1, but it will, for certain, be published online. The website will be subjected to formative evaluation and will be redesigned, improving the knowledge-sharing platform and enhancing the region-specific content.

It is envisaged that the activity of providing advisory assistance in response to country requests will start in earnest at the beginning of Year 2. It is however likely that some of this activity will start in Year 1 itself. It is expected that this activity will absorb most of the resources of the PRRC in Year 2. The activities of enhancing the data collection and sector performance review activities initiated in Year 1.

Again, two face-to-face meetings of the Board are envisaged in Year 2, with additional meeting occurring virtually as required. At one meeting the actual operation of the operating procedures for providing advisory services to the countries will be assessed and necessary


improvements made. The Board will also be presented with a mechanism to facilitate staff exchanges among NRAs within and outside the region. A major activity of the PRRC staff and Board in Year 2 will be the development and approval the business plan for life after the initial two-year period that will be presented to development partners and necessary actions for smooth continuity taken.

Proposed deliverable and payment schedule:

Milepost Deliverable/action PaymentUpon signing the contract Contract signed Inception payment (20% of the

total)End of Q1 or completion of specified activity, whichever is earlier

Website designed and operational

10% of total

End of Q3 or completion of specified activity, whichever is earlier

Conduct of first regional training activity

20% of total


Submission of Board approved operational procedures for advisory services & risk management policy

15% of total


Publication (online and possibly hardcopy) of annual survey and redesign of website

10% of total


Submission of Board approved three-year business plan

15% of total

Completion of contract Submission of final report that includes content for 2nd annual report

Balance remaining

c) Organization and Staffing.

LIRNEasia proposes a team of 7 experts for this assignment. Of these, two (the Director and Research Assistant) will be based full time at the PRRC. The others will dedicate a set number of days per month for this assignment based in their home office locations (primarily), travelling to the field (the PRRC, or member countries) as and when needed.

Please refer ‘Team Composition and Task Assignments” on the next page.


TEAM COMPOSITION AND TASK ASSIGNMENTS

Professional Staff

Name of Staff Firm Area of Expertise Position Assigned Task AssignedM. Aslam Hayat LIRNEasia General

regulation & policy; licensing and renewal; regulatory procedures; dispute resolution; interconnection; competition regulation; universal service; m payments

Director on site First point of contact for NRAs; triage and priority setting; lead responsibility in all tasks listed in sections 9(a) through 9(m) in the Terms of Reference issued by the World Bank.

Sriganesh Lokanathan LIRNEasia General regulation & policy; auction design; international termination; benchmarking

Regulatory expert; research assistant on site

Assist the director in multiple tasks as required to fulfil the activities listed in the Terms of Reference; primary and desk research based on requirements.

Rohan Samarajiva LIRNEasia General regulation & policy; alternative regulatory procedures;

CEO at home office; Regulatory and Policy expert

Provide expertise in areas listed, as needed by the Center and its constituents; design and carry out capacity building programs

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public hearings and consultations; alternative dispute resolution; interconnection; universal service; international termination; type approval; disaster-readiness; indicators; WTO issues; media

Payal Malik LIRNEasia General regulation & policy; interconnection; universal service; spectrum; cost studies; performance indicators

Regulatory expert Provide expertise on developing information packs on spectrum management, universal service (among others); capacity building

Harsha de Silva LIRNEasia General regulation & policy; spectrum; auction design; cost studies;

Regulatory expert Provide expertise on measuring the status and development of the telecom sector in the region through demand-side (household/business/individual user) representative surveys supplemented by qualitative research; conduct capacity building program in areas related to the economics of

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regulationHelani Galpaya LIRNEasia General

regulation & policy; financial analysis; spectrum; benchmarking; quality-of-service regulation; administrative & operational systems; HR and reporting systems

Regulatory expert; telecom indicators expert; managerial expert

Assist the Director in setting up the PRRC (staffing, financial and operational procedures); provide expertise on developing sector performance indicators for the region; provide expertise on evaluating regulatory regimes; participate in the design and carrying out of capacity building programs as and when needed

Shazna Zuhyle LIRNEasia General regulation & policy; quality-of service regulation; IT Systems

Regulatory and IT systems expert

Provide expertise on Quality of Service measurement and benchmarking; provide general project management and IT systems expertise if and when needed by the Director/PRRC.

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CURRICULUM VITAE (CV) FOR PROPOSED PROFESSIONAL STAFF

MUHAMMAD ASLAM HAYAT

1. Proposed Position: Centre Director

2. Name of Firm: LIRNE asia

3. Name of Staff: Muhammad Aslam Hayat

4. Date of Birth: 13 October 1963 Nationality: Pakistani

5. Education: - King’s College, University of London, UK: PGD in EC Competition Law (Distance

Learning, 2008) - King’s College, University of London, UK: LLM in Information Technology Law, International Commercial Arbitration and International Business Transactions (2000)- Punjab University Law College, Lahore, Pakistan: LLB (1987)- Forman Christian College, Lahore, Pakistan: Bachelor of Arts (1984)

6. Membership of Professional Associations: - International Bar Association (since 2004) - Lahore High Court Bar Association (since 1989) - Lahore Bar Association (since 1987)

7. Other Training:

8. Countries of Work Experience: Samoa, Bangladesh, Pakistan

9. Languages: - English: Good in speaking, reading and writing- Urdu: Good in speaking, reading and writing- Hindi: Good in speaking- Bangla: Fair in speaking and reading- Punjabi: Good in speaking, reading and writing

10. Employment Record:

From: 2010 To: 2010

Employer: Office of Regulator, Government of Samoa

Positions held: Consultant (Universal Access Project)


From: 2006 To: 2011

Employer: Grameenphone Limited, Bangladesh (Mobile Cellular Operator)

Positions held: Regulatory Consultant

From: 2006 To: 2007

Employer: Universal Service Fund, Ministry of Information Technology, Government of Pakistan, Pakistan

Positions held: Consultant

From: 2004 To: 2007

Employer: Electronic Certification Accreditation Council, Government of Pakistan (Regulatory Body for Certification Service Providers)

Positions held: (Board) Member Legal

From: 2004 To: 2006

Employer: Telenor Pakistan Limited, Pakistan (Mobile Cellular Operator)

Positions held: Legal and Regulatory Consultant

From: 2002 To: 2004

Employer: IT & Telecommunication Division, Ministry of Information Technology, Government of Pakistan, Pakistan

Positions held: Director (Legal)

From: 2001 To: 2002

Employer: Technology Resource Mobilization Unit, Ministry of Information Technology, Government of Pakistan, Pakistan


From: 1995 To: 2001

Employer: Aslam Hayat & Company (Law Firm), Pakistan

Positions held: Managing Partner

From: 1989 To: 1994

Employer: Muddasir Nawaz Law Associates (Law Firm), Pakistan

Positions held: Senior Associate


From: 1988 To: 1988

Employer: The Nation (English Daily Newspaper), Pakistan

Positions held: Sub Editor

From: 1987 To: 1988

Employer: Nisar Butt Law Associates (Law Firm), Pakistan

Positions held: Junior Associate

11. Detailed Tasks Assigned

a. Setting-up the office of the PRRC at the Japan-Pacific ICT Center and assisting the Working Group in developing and implementing final organizational and governance arrangements for the Center;

b. Supervise the work of the Research Assistant and administrative staff to be engaged at the PRRC;

12. Work Undertaken that Best Illustrates Capability to Handle the Tasks Assigned

A. Name of assignment or project: Universal Service Fund

Year: 2006

Location: Islamabad, Pakistan

Client: Ministry of Information Technology, Government of Pakistan

Main project features: Developing USF Policy, procedures, organisation structure and bidding documents


Activities performed: Worked on USF Policy, USF Rules, USF Company structure, company’s operational manual, Job descriptions and employment regulations

B. Name of assignment or project: Consultant at Grameenphone

Year: 2006-2010

Location: Dhaka, Bangladesh

Client: Grameenphone, Limited

Main project features: Restructuring of Corporate Affairs Division, preparing regulatory strategies,


Activities performed: Restructured Corporate Affairs Division, prepared regulatory strategies, establishing reporting procedures for Group, prepared regulatory


c. Creating effective administrative and operational systems for the PRRC;

d. Creating effective financial management and reporting systems, including reporting to donors and other funders;

e. Developing appropriate operational policies for the PRRC, including a risk management system;

f. Managing the day-to-day working relationship with the USP management team for the ICT Center;

g. Informing Forum island countries of the capabilities of the PRRC and ensuring an effective

risk register with mitigation plans, supervised Legal, Regulatory, Stakeholder relations and interconnection departments (approx 40 people)

C. Name of assignment or project: Universal Service Fund

Year: 2006

Location: Islamabad, Pakistan

Client: Ministry of Information Technology, Government of Pakistan

Main project features: Developing USF Policy, procedures, organisation structure and bidding documents


Activities performed: Worked on USF Policy, USF Rules, USF Company structure, company’s operational manual, Job descriptions and employment regulations

D. Name of assignment or project: Consultant at Grameenphone

Year: 2006-2010



Main project features: Restructuring of Corporate Affairs Division, preparing regulatory strategies,


Activities performed: Prepared regulatory strategies, establishing reporting procedures for Group, prepared regulatory risk register with mitigation plans, supervised Legal, Regulatory, Stakeholder relations and interconnection departments, preparing daily and weekly updates for Management Team.

E. Name of assignment or project: Consultant at Grameenphone

Year: 2006-2010



response by the PRRC to requests from those countries for advisory and related services;

h. Assisting Forum island countries to develop standardized and appropriate methods for the collection of data and statistics concerning the performance of the telecommunications markets in those countries in meeting the needs of users and the wider public interest;

i. Ensuring that the PRRC issues an annual report on the performance of telecommunication markets in Forum island countries;

j. Preparing an annual report on the activities of the PRRC, having regard to the findings of any performance reviews carried out by the Board, and to distribute that report to the Forum island countries, concerned international and regional organizations, and donors;

k. Developing a roster of experts and arbitrators suitable for direct engagement by countries


Main project features: Restructuring of Corporate Affairs Division, preparing regulatory strategies


Activities performed: Prepared regulatory strategies, regional and international comparisons on regulatory issues, establishing reporting procedures for Group, prepared regulatory risk register with mitigation plans, prepared standard reporting templates, preparing daily and weekly updates for Management Team, Conducted regulatory training courses for Regulatory and Legal teams, prepared periodically regulatory & legal fact sheets, closely worked with ITU, World Bank, APT and GSMA for sharing sector data and preparing sector reports.

F. Name of assignment or project: Consultant at Grameenphone

Year: 2006-2010



Main project features: Restructuring of Corporate Affairs Division, preparing regulatory strategies


Activities performed: Developed annual strategies, ambitions and action plan with reporting procedures, prepared quarterly Business Reviews for Management and Board of Directors, establishing reporting procedures for Group, prepared standard reporting templates, preparing daily and weekly updates for Management Team, closely worked with ITU, World Bank, APT and GSMA for sharing sector data and preparing sector reports, keeping list of external experts and lawyers for urgent consultation.


requiring additional assistance with ICT and telecommunications reform;

l. Developing, maintaining and updating the PRRC web site providing online access for countries to appropriate information concerning ICT and telecommunications reform and the lessons to be learnt from reform experiences in the region and elsewhere;

m. Liaising with other regional organizations and development partners concerned with ICT and telecommunications reform in the Pacific.

13. Certification:

I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly describes me, my qualifications, and my experience. I understand that any wilful misstatement described herein may lead to my disqualification or dismissal, if engaged.

Date: 15/12/2010

Full name of authorized representative: Shazna Zuhyle


SRIGANESH LOKANTHAN

1. Proposed Position: Research Assistant; Regulatory Expert


3. Name of Staff: Sriganesh Lokanathan

4. Date of Birth: 20 th June 1977 Nationality: Sri Lankan

5. Education:- Lee Kuan Yew School of Public Policy, National University of Singapore: Masters in Public Policy (2009)- Massachusetts Institute of Technology: Bachelors in Computer Science (2004)

6. Membership of Professional Associations:

7. Other Training: - Graduate School of Business, University of Cape Town: Executive course in Alternative Regulatory Strategies for Telecommunications (2010)

8. Countries of Work Experience: USA, Sri Lanka, Singapore. Has conducted research in multiple countries (Sri Lanka, USA, India, Bangladesh, India, Afghanistan)

9. Languages: - English – Good in speaking, reading and writing- Urdu – Good in speaking- Hindi – Good in speaking- Tamil – Good in speaking


From [Year]: 2006 To [Year]: Present

Employer: LIRNE asia

Positions held: Senior Research Manager, Research Fellow

From [Year]: 2006 To [Year]: 2007

Employer: Redmane Technology





Positions held: Senior Researcher


Employer: Affno (Pvt) Ltd

Positions held: Senior Software Engineer


a. To assist the Director in tasks in 4.(a) – (d) as per the TOR;

b. To undertake desk research as well as primary research including stakeholder interviews to assist the Director in carrying out the objectives of the PRRC;

c. To assist the Director in the tasks as set out in 9. (a) – (m) of the TOR.


A. Name of assignment or project: Bangladesh

International Long Distance Telecommunications Service (ILDTS) policy

Year: 2009

Location: Bangladesh

Client: Rohan Samarajiva, Policy Advisor to the Ministry of Posts and Telecom, Bangladesh

Main project features: Finding out causes for illegal bypass in international incoming traffic, Finding ways to monitor and devising strategies to reduce bypass

Positions held: Assistant to the advisor

Activities performed: Modeled incentive structures in Bangladesh’s international telecommunications market for the Ministry of Posts & Telecom, Government of Bangladesh. Drafted improvements to the relevant national policies and regulations to reduce illegal bypass based on the analysis

B. Name of assignment or project: Telecommunication Regulatory Environment & Sector Performance Reviews

Year: 2009

Location: Afghanistan

Client: International Development Research Centre


(IDRC)

Main project features: Assessed Afghanistan’s telecommunications regulatory environment including sector performance

Positions held: Lead researcher

Activities performed: Conducted primary interviews with senior stakeholders from the sector including operators, the regulator and the ministry. Research sector performance including collection of key indicator data and devised recommendations for improving the regulatory environment for the sector.

C. Name of assignment or project: Indicators

Year: 2006

Location: New Delhi

Client: International Development Research Centre (IDRC)

Main project features: Convened a Workshop on ICT Indicators for Benchmarking Performance in Network and Services Development, with Telecom Regulatory Authority of India

Positions held: Organizer

Activities performed: Brought together representatives of regulatory authorities from South Asia including subject experts from ITU, OECD and US National Regulatory Research Institute (NRRRI). Developed workshop agenda and research priorities for indicator definitions and use. Adopted pilot-tested OECD basket methodologies for mobile and leased line tariffs for use in emerging countries.

D. Name of assignment or project: ag Strategy

Year: 2006-2010

Location: Sri Lanka


Main project features: Understanding impacts of ICTs decreasing information asymmetry in agricultural


markets and on increasing farmer livelihoods.

Positions held: Senior Research Manager

Activities performed: Designed large representative surveys covering Sri Lankan farmers in vegetables and fruits. Designed in-depth interviews and focus group discussions. Conducted research on regional initiatives including one-on-one interviews with farmers and farmer organizations in India (in Hindi). Negotiated business relationships. Provide strategic and marketing guidance as well as business development. Evaluated potential of mobile applications in the agricultural space. Outputs utilized in the business design of a for-profit venture that will offer a suite of services for the agricultural sector in Sri Lanka.

E. Name of assignment or project: Training

Year: 2009-2010

Location: Sri Lanka, South Africa

Client: CPR south and CPa frica

Main project features: Conducting training classes.

Positions held: Lecturer

Activities performed: Taught classes on modeling incentives and structuring incentives in policy process.

13. Certification:

I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly describes me, my qualifications, and my experience. I understand that any willful misstatement described herein may lead to my disqualification or dismissal, if engaged.

Date: 15/12/2010



ROHAN SAMARAJIVA

1. Proposed Position: CEO at home office; Regulatory and Policy Expert


3. Name of Staff: Rohan Samarajiva

4. Date of Birth: 21 st January 1954 Nationality: Sri Lankan

5. Education:- Simon Fraser University, Canada: PhD (1985)- Simon Fraser University, Canada: MA Communication (1982)- Sri Lanka Law College, Sri Lanka: Attorney-at-Law (1979)

6. Membership of Professional Associations: International Telecommunications Society; International Communication Association

7. Other Training:

8. Countries of Work Experience: Netherlands, Sri Lanka, Bangladesh, India, Bhutan

9. Languages: - English – Good in speaking, reading and writing- Sinhala – Good in speaking, reading and writing

10. Employment Record



Positions held: CEO & Chairman of the Board


Employer: Ministry of Post and Telecom

Positions held: Policy Advisor



Employer: Sri Lanka Ministry for Economic Reform, Science and Technology

Positions held: Team Leader


Employer: Delft University of Technology, Netherlands

Positions held: Visiting Professor of Economics of Infrastructure


Employer: Telecommunication Regulatory Commission, Sri Lanka

Positions held: Director General


Employer: Ohio State University, USA

Positions held: Associate Professor of Communication and Public Policy


As and when required,

provide expert advice on:

- General regulation &

policy - Alternative

regulatory procedures

- Public hearings and

consultations

- Interconnection

- Universal service


A. Name of assignment or project: Bhutan Telecommunications Authority: organization plan, training plan, training visits, etc.

Year: 2001-02

Location: Thimphu, Bhutan

Client: World Bank

Main project features: Design of a new regulatory agency and building the skills and capacity of personnel in a micro-state, prior to liberalization

Positions held: Sole individual consultant

Activities performed: All work performed by me, except coordination of training visits. Recommendations were implemented.

B. Name of assignment or project: Designer and instructor, infoDev-Pacific Islands Forum Capacity


-International

termination

- Type approval

- Performance indicators

Building Workshop for ICT/Telecom Regulators and Policymakers in the Pacific, Nadi, Fiji, October 2-3, 2006.

Year: 2006

Location: Nadi, Fiji

Client: World Bank

Main project features: Two-day workshop on new technologies and their implications, rural access issues and practical tools for policymakers and regulators. Training based on beta version of ICT Regulation Toolkit. Was both a capacity building event and an opportunity for infoDev and its partner to better understand the unique regulatory and policy challenges facing the Pacific Region and to ensure these challenges are adequately reflected in the ICT Regulatory Toolkit.


Activities performed: All work performed by me

C. Name of assignment or project: Policy advisor to Ministry of Post & Telecom, Bangladesh

Year: 2006-07, 2009


Client: MOPT, Govt of Bangladesh

Main project features: National Telecom Policy for Bangladesh


Activities performed: All work performed by me

D. Name of assignment or project: Five-day LIRNE.NET course on regulation at St. George’s, Grenada, February 25-March 1, 2002.

Year: 2002

Location: St George’s, Grenada

Client: CIDA

Main project features: Training course for regulatory


agency officials from Caribbean island states

Positions held: Co-director and presenter

Activities performed: Co-designed the course. Delivered multiple lectures.

13. Certification:


Date: 15/12/2010



HARSHA DE SILVA

1. Proposed Position: Regulatory Expert


3. Name of Staff: Harsha de Silva

4. Date of Birth: 30 th August 1964 Nationality: Sri Lankan

5. Education: - University of Missouri: PhD (1993)- University of Missouri: MA Economics (1993)- Truman State University: BS Business Management (1988)

6. Membership of Professional Associations: American Economic Association, Sri Lanka Economic Association

7. Other Training: - Massachusetts Institute of Technology: Executive Program on Evaluating Programs (2006)

8. Countries of Work Experience: Sri Lanka, India, Bangladesh, Nepal, Bhutan, Pakistan, Philippines




Employer: LIRNE asia and other multilateral agencies including ADB, UNESCAP, USAID- International Resources Group, Public Interest Program Unit, World Bank, Pricewaterhouse Coopers

Positions held: Consultant Economist


Employer: The Nielsen Company, Sri Lanka

Positions held: Cofounder and Joint Managing Director



Employer: DFCC Bank

Positions held: Economist, Chief Economist and Treasurer


Employer: University of Missouri

Positions held: Lecturer and Assistant Lecturer


As and when required,

provide expert advice on:

- Designing of statistical

survey methods to

measure sector

performance (e.g.

household or business

ICT use surveys)

- General regulation &

policy

- Spectrum

- Auction design


A. Name of assignment or project: Teleuse at the Bottom of the Pyramid (Teleuse@BoP)

Year: 2004-2009

Location: Sri Lanka, Pakistan, India, Bangladesh, Thailand and Philippines


Main project features: A multi-country research project on the use of ICTs at the bottom of the economic pyramid (BOP)

Positions held: Consultant Lead Economist

Activities Performed: Intellectual lead on complete design and implementation three waves of six-country research study consisting of large sample demand-side quantitative household survey and qualitative assessments. Incorporated innovative survey techniques including diaries to ascertain hard-to-capture information from BOP households. Delved in to demand side dynamics of phone adoption including social networks in mobile phone adoption.

B. Name of assignment or project: ICTs, Transaction Costs & Traceability in Agricultural Markets

Year: 2007-2008


- Cost studies Location: Sri Lanka


Main project features: Assessment of information-related transaction costs of selected small-holder farmers who sell their produce at Sri Lanka’s largest wholesale agriculture market and analysis of the potential reduction of these costs if they were to use ICT in obtaining such information.

Positions held: Project Leader

Activities Performed: Designed and oversaw the implementation of the study including developing questionnaires to ascertain information on information costs, analyzing and interpreting the data and writing reports and disseminate results. This work has been identified among the global community as being some of the most innovative thinking in the sub area.

C. Name of assignment or project: Universal Service: India Case Study

Year: 2004-2005

Location: India

Client: infoDev and International Development Research Centre (IDRC)

Main project features: A review of subsidy mechanisms for expansion of rural telephony in India, the factors determining their availability and application, and the conditions influencing their success or failure. The study critically assessed the mechanism implemented through two instruments: (a) an access deficit charge (ADC), which is a surcharge on interconnection fees to compensate [primarily] the incumbent for below cost regulated tariffs in the rural areas and; (b) a universal service fund (USF), a fund created through a statute to finance network expansion in net high cost rural areas.


The study findings were incorporated to the policy decision to phase out the ADC.

Positions held: Principal Investigator of the ADC component

Activities Performed: Reviewed the complete regulatory/subsidy mechanism, analyzed the pro and cons of the regime, published reports and disseminated results among the top policy makers in India.

D. Name of assignment or project: Development of ICT-enabled prototype for auctioning tea

Year: 2001

Location: Sri Lanka

Client: Ceylon Tea Traders Association (CTTA)

Main project features: Improve the efficiency of the largest tea auction in the world.

Positions held: Consultant (sole responsibility for the project)

Activities Performed: Designed and developed a unique ICT enabled prototype for auctioning tea. Named “electronic open outcry spot auction platform for tea” this model was selected over a dozen global competitors by the Colombo Tea Traders Association to be implemented at the world’s largest auction centre for tea in Colombo. However, implementation is delayed due to outside factors.

13. Certification:


Date: 15/12/2010



PAYAL MALIK


2. Name of Firm LIRNE asia

3. Name of Staff Payal Malik

4. Date of Birth: January, 5, 1967 Nationality: Indian

5. Education:- University of Cincinnati: Master of Business Administration (Finance) (1996)- Delhi School of Economics: Master of Philosophy (Economics) (1994)- Delhi School of Economics: Master of Arts (Economics) (1990)- Lady Shriram College: Bachelor of Arts (Economics and Mathematics)

6. Membership of Professional Associations: - The International Telecommunications Society

7. Other Training: Conference on Public Services and Management: Designs, Issues and Implications for

Local Governance, January 11-January 14, 2006 IDEI , University of Toulouse, France Telecom Reform Course on Catalyzing Change: Strategies to achieve connectivity and

convergence, 7th LIRNE.NET course on Telecom Reform in Singapore, September 25-30, 2005.

Refresher Course on Contemporary India conducted by Centre for Professional Development in Higher Education, University of Delhi, March 2005

SAFIR (South Asian Forum for Infrastructure Regulation)-Fifth Core Training Course on Infrastructure Reform and Regulation, August 3-11, 2003, Marawila, Sri Lanka

Attended a course in Economic Regulation of Infrastructures at the Section Economics of Infrastructures, Faculteit Techniek, Bestuur en Management (TBM) at Delft University of Technology (TU Delft), the Netherlands, March-June 2002

Refresher course in Applied Microeconomic Theory conducted by the Department of Economics Delhi School of Economics, Delhi University, April 2001

8. Countries of Work Experience: India

9. Languages: - English – Good in speaking, reading and writing- Hindi – Good in speaking, reading and writing- Urdu – Good in speaking





Positions held: Senior Research Fellow


Employer: Centre for Analysis of Policy and Competition, Indicus Analytics

Positions held: Advisor


Employer: University of New Delhi

Positions held: Associate Professor in Economics


Employer: Water and Sanitation Program-SA, World Bank, New Delhi



Employer: Center for Infrastructure and Regulation, National Council of Applied Economic Research (NCAER)




Positions held: Senior Lecturer of Economics


Employer: NCAER, Industry and Infrastructure Division





Positions held: Lecturer of Economics


When required:

- To provide guidance,

develop information

packages on teach topics

in interconnection,

universal service,

spectrum management

and performance

indicators

- Contract design issues

for PPPs, auction design

issues.


A. Name of assignment or project: Telecommunication Regulatory Environment & Sector Performance Reviews

Year: 2008, 2010

Location: India


Main project features: A comprehensive analysis of the ICT sector and regulatory performance in multiple countries using a specially developed expert perception survey methodology and objective sector performance data.

Positions held: In-country Researcher

Activities performed: Conduct surveys with high-level stakeholders, analysis of data, develop report, disseminate results.

B. Name of assignment or project: Statistical Compilation of ICT Statistics in India and Policy Analysis

Year: 2009-2010

Location: India

Client: Orbicom

Main project features:

To quantify the ICT sector and produce both aggregate and detailed, cross-industry and time series data as per the internationally agreed-upon OECD definition, as well as identify the data sources and/or gaps and limitations that may exist.

To assist capacity building between National


Statistical Offices and researchers in selected countries, and do so in a collaborative manner that creates and nurtures network opportunities among them forging long-lasting and mutually beneficial research ties.

To produce and disseminate policy-relevant analysis based on the data in a way that encourages multi-stakeholder policy dialogue.


Activities performed: Lead the research and the management of the work with the Indian statistical authority and prepared the India country report.

C. Name of assignment or project: Quality of regulation: An analytical case study approach Indian electricity and Petroleum & Natural Gas industries

Year: 2009

Location: India

Client: CUTS international

Main project features: Research on the economics and institutional arrangement for regulation of the network industries in India


Activities performed: Secondary research and stakeholder interviews

D. Name of assignment or project: An Evaluation of Different Models for the Issuance of Licenses for Service Provision and Frequencies

Year: 2009

Location: India


Main project features: Research on issues related to efficiency of spectrum assignment; discussed tradeoffs and incentive structures created by various mechanisms of allocations of licences and frequencies in the telecom sector. International examples were


cited for the purpose of discussing the various mechanisms. Research areas included assessing the relative merits and demerits of these mechanisms from an economic and social perspective, the impact of these mechanisms on the structure of the market, and the “best practices” of allocation that reconcile various objectives of promotion of competition and equity concerns through transparent mechanisms rather than distortionary prices.


Activities performed: Secondary research and stakeholder interviews

E. Name of assignment or project: PPPs in Infrastructures in India: Capacity, Regulatory and Financial Issues

Year: 2006

Location: India

Client: European Union EU-India Economic Cross Cultural Programme

Main project features: Research on regulatory issues related to PPPs


Activities performed: Secondary research and stakeholder interviews, attended a training workshop at IDEI Toulouse on PPPs

F. Name of assignment or project: Diversifying Network Participation: India's Universal Service Obligation in telecom

Year: 2005

Location: India

Client: infoDev and International Development Research Centre (IDRC)

Main project features: A review of subsidy mechanisms for expansion of rural telephony in India, the factors determining their availability and application, and the conditions influencing their success or failure. The study critically assessed the


mechanism implemented through two instruments: (a) an access deficit charge (ADC), which is a surcharge on interconnection fees to compensate [primarily] the incumbent for below cost regulated tariffs in the rural areas and; (b) a universal service fund (USF), a fund created through a statute to finance network expansion in net high cost rural areas. The study findings were incorporated to the policy decision to phase out the ADC.

Positions held: In-country researcher

Activities Performed: Secondary research and stakeholder interviews

13. Certification:


Date: 15/12/2010



HELANI GALPAYA

1. Proposed Position: Regulatory Expert; Managerial Expert


3. Name of Staff: Helani Galpaya

4. Date of Birth: 15 th March 1973 Nationality: Sri Lankan

5. Education:- Massachusetts Institute of Technology: MS in Technology and Policy (2000)- Mount Holyoke College: BS ( Cum Laude ) in Computer Science (1997)


7. Other Training:

8. Countries of Work Experience: Sri Lanka, USA, United Kingdom, Philippines, Thailand, Maldives, Bangladesh





Positions held: Chief Operating Officer & Indicator’s Specialist; (Director, Strategic

Development 2006 – 2009)


Employer: Information Technologies and International Development (ITID) Journal

Positions held: Member of the Editorial Board



Employer: InfoShare Ltd.

Positions held: Member of the Board of Directors


Employer: Information & Communication Technology Agency of Sri Lanka/World Bank

Positions held: Senior Project Specialist / Consultant


Employer: Marengo Research

Positions held: Project Manager


Employer: Booz & Co. (previously Booz Allen Hamilton)

Positions held: Associate (post MBA level Consultant)


Employer: Citibank

Positions held: Management Associate


As and when needed:

- study the state of the

telecommunications

sector in the Pacific

Island countries, write

and publish

comprehensive telecom


A. Name of assignment or project: Telecommunication Regulatory Environment & Sector Performance Reviews

Year: 2008, 2010

Location: Sri Lanka, India, Maldives, Bangladesh, Afghanistan, Bhutan, Pakistan, Thailand, Philippines, Indonesia


Main project features: A comprehensive analysis of


sector performance

reviews.

- engage in capacity

building activities

targeting national

regulatory agencies and

national statistical

organizations on topics

related to the economics

of regulation, indicators

for measuring sector

performance

- To assist the Director in

setting up the PRRC by

developing operational

procedures, hiring staff

and other activities.

the ICT sectors and regulatory performance in each country listed above using perception surveys and objective sector performance data. In addition to the individual country reports, a comprehensive report that benchmarks cross-country performance and gives and evaluation of the telecom sector developments in the emerging Asian region


Activities performed: Developing the methodology to measure sector performance, conduct surveys with high-level stakeholders, analysis of data, develop report, disseminate results, leading a team of in-country researchers in this 10 country study.

B. Name of assignment or project: Supply and demand side telecom sector indicators for measuring sector performance

Year: 2006 - 2010

Location: South and South East Asia


Main project features: The development of a minimal set of comparable and accurate set of ICT sector indicators to measure connectivity, use, quality, economic impact, competitiveness and health of the ICT sectors in each country.


Activities performed: Worked with the ITU and regional regulatory agencies to develop a set of comparable indicators to measure sector performance. Provided input to regulatory agencies (on demand) on how to standardize and collect such data from license holder (by holding workshops or training programs). Worked with the ITU and National Statistics Offices of the countries in the Asia Pacific to develop the capacity to conduct ICT household/demand-side survey.

C. Name of assignment or project: Benchmarking of sector outputs

Year: 2006 - 2010


Location: Sri Lanka, India, Bangladesh, Pakistan, Thailand, Philippines, Indonesia


Main project features: Develop methodologies (adopting existing international standards where possible) for benchmarking of leased line, fixed broadband and mobile broadband prices, international roaming and calling rates across the South Asian and South East Asian countries. Collect data bi-annually and publish benchmarking reports and analyze them.


Activities performed: Defining methodology, review data, publish reports, disseminate results.

D. Name of assignment or project: Operational Responsibility for LIRNE asia

Year: 2006 - Present

Location: Sri Lanka

Client: LIRNE asia

Main project features: Carrying out operational activities for LIRNE asia to ensure that the organisation runs smoothly.

Positions held: Chief Operating Officer

Activities performed: Annual budgeting, HR related activities (hiring staff, conduction performance reviews, etc.), establishing operational policies and procedures for the organization and ensuring overall deadlines and targets are met so that clients receive things on time

E. Name of assignment or project: LIRNE.net executive courses

Year: 2007 - 2010

Location: Singapore, South Africa

Client: LIRNE.net

Main project features: Conduct executive training courses



Activities performed: Taught classes on Price Benchmarking & Banded Forbearance, Indicators for measuring sector performance and Case Studies.

F. Name of assignment or project: Capacity Building for Young Scholars from emerging Economies (Asia, Africa and Latin America)

Year: 2007-2010

Location: Sri Lanka, India, China, South Africa

Client: International Development Research Center, through CPR south (Communication Policy Research South) and CPR africa (Communication Policy Research Africa)

Main project features: Conducting training classes.


Activities performed: Taught classes on telecom sector performance indicators and how to use indicators in research.

G. Name of assignment or project: MS in Information Systems Management degree program

Year: 2008 - Present

Location: Sri Lanka

Client: University of Colombo, Faculty of Post Graduate Studies

Main project features: Teach 75+ Masters Degree level students and supervise thesis

Positions held: Visiting Lecturer

Activities performed: Teaching semester long course on Information Policy (for the MS degree in Information Systems Management); Supervise Master Degree Thesis for 2 students.


13. Certification:


Date: 15/12/2010



SHAZNA ZUHYLE



3. Name of Staff: Shazna Zuhyle

4. Date of Birth: 28 th October 1982 Nationality: Sri Lankan

5. Education:- University College London: MSc Telecommunications (Distinction) (2009)- Manchester Metropolitan University: BSc (Hons) Information Systems (1 st Class) (2005) - Bandaranaike Centre for International Studies: Diploma in International Relations (2004)


7. Other Training:

8. Countries of Work Experience: Sri Lanka, United Kingdom, Switzerland

9. Languages: - English – Good in speaking, reading and writing- Sinhala – Good in speaking, reading and writing- Tamil – Fair in speaking




Positions held: Research Manager


Employer: Virtusa Corp.





Employer: International Telecommunication Union

Positions held: Intern (Regulatory & Market Environment within the Telecommunication

Development Bureau)


Employer: Pricewaterhouse Coopers

Positions held: Intern (Software Engineering / Business Analysis)



As and when required:

- Provide assistance on

Information System

requirements and regulations

within the telecommunication

sector

- Contribute to the

development of

methodologies to benchmark

performance indicators,

specifically comparison of

price and quality of service


A. Name of assignment or project: ICT Indicators and Broadband Quality of Service

Year: 2010

Location: Sri Lanka, India, Bangladesh, Bhutan, Thailand, Philippines, Indonesia


Main project features: The development of a methodology to benchmark prices of international voice services, broadband and broadband Quality of Service (QoS). The prices are benchmarked and reports are published bi-annually. Testing for broadband QoS is carried out for fixed and mobile services and results are published annually


Activities performed: Enhance previously developed methodologies for testing broadband QoS in the region; ensure testing and price benchmarking was completed on time; publish and disseminate results

B. Name of assignment or project: Industry Trends 2009

Year: 2009


Location: Switzerland

Client: International Telecommunication Union (ITU)

Main project features: The annual publication on industry trends

Positions held: Intern

Activities performed: Contributed research findings on trends in devices and applications, fixed-mobile convergence and Next Generation Networks (NGN) for the 2009 publication

C. Name of assignment or project: Global Regulators Exchange (GREX)

Year: 2009

Location: Switzerland

Client: International Telecommunication Union (ITU)

Main project features: Resolving issues raised by regulators

Positions held: Intern

Activities performed: Liaised with regulators, provided information and resolved issues raised through GREX

D. Name of assignment or project: Openreach Systems Separation

Year: 2005 - 2008

Location: Sri Lanka, United Kingdom

Client: British Telecom

Main project features: The project was on behalf of Openreach (one of British Telecom’s lines of business). The requirement was based on BT’s Undertakings to Ofcom (UK’s Telecom Regulator) to separate data and systems shared by Openreach and the rest of BT in order to warrant equivalence of access between lines of business within BT and other network operators.


Activities performed: Worked onsite and offshore to ensure functional and physical systems separation as per Ofcom regulations; managed the team of consultants for


the same; provided functional specifications for the development of a system that ensures systems remain compliant.

13. Certification:


Date: 15/12/2010Shazna Zuhyle

STAFFING SCHEDULE1

N° Name of Staff Total staff-month input

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Home Field3 TotalForeign

1 Aslam Hayat [Home] 0 528[Field] 528

2 Sriganesh Lokanathan 0 528528

3 Rohan Samarajiva 48 546

4 Helani Galpaya 42 486

5 Harsha de Silva 42 486

6 Payal Malik 18 246

7 Shazna Zuhyle 42 486

Local

1[Home][Field]

2

n

Notes on above Staffing Schedule: 1. The Director and Research Assistant will be based at the location of the PRRC for the duration (2 years) of the contract. The calculations in

the “Home”, “Field” and “Total” for the Director and Research Assistant are based on 22 working days per month. 2. The other consultants will work from their home offices and will travel to the PRRC as needed. Timings indicated in above tables are

indications only – actual travel will be scheduled based on the needs of the PRRC and Director. The only exception to this is Helani


Galpaya who will travel to the PRRC at its inception as she will assist the Director in setting up the PRRC (and will later on travel with the other consultants as needed)

1 For Professional Staff the input should be indicated individually; for Support Staff it should be indicated by category (e.g.: draftsmen, clerical staff, etc.).2 Months are counted from the start of the assignment. For each staff indicate separately staff input for home and field work.3 Field work means work carried out at a place other than the Consultant's home office.

Full time input Part time input


WORK SCHEDULE

N° Activity1Months2

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

Project Management2 Minutes of kick-off meeting3 Establishment of working arrangements4 Establish project procedures

5 Clarify project requirements to refine project plan

6 Revised work schedule7 Inception Report8 Monthly progress report9 Project completion final report10 Indexed bundle of project deliverables

Center Management11 Office establishment

12 Writing job descriptions and minimum qualifications

13 Commence recruitment process

14 Centre staff recruited

15 Governance arrangements at the Center

16 Developing administrative and operational systems

17 Set up financial accounts, budget approvals and signing authorities

18 Develop annual budget and work program

19 Procurement policy

20 Develop and implement risk management policy

21 Establishing links with International bodies, donors and Island Countries


22 Day-to-day affairsAdministrative activity23 Collection of Laws, Policies, licenses24 Create database25 Developing fact sheets26 NRA’s website benchmarking

27 Standard forms, procedures for interaction with Forum Island Countries

28 Collection of data from Forum Island Countries

29 Developing website and content

30 Establish clearing-house for staff exchanges with regulatory agencies

31 Creating of Advisory Board32 Board meetings

33 Maintaining of Roster of experts & arbitrators

34 Holding quarterly meetings of working group

35 Annual work and business plan

36 Regular interaction with forum Island countries

37 Monthly reporting to World Bank on progress on deliverables

38 Assist Working Group in creation an independent legal entity

Reporting39 Industry statistics40 Quarterly progress reports41 Periodical sector performance reports42 Maintaining spectrum register43 Maintaining licensing categories44 Annual regional survey

45 Annual telecom market report of Forum Island Countries


46 Annual report of PPRC activatesSupport services

47 Collecting training and support needs from Forum Island Countries

48 Prioritizing regulatory topics49 Preparing training content

50 Capacity building programs (training, regional seminar)

51 Establishing peer to peer learning platform

52 Providing advisory services on policies, legislation and regulations

53 Spectrum harmonization efforts

54 Statements on policy, regulation and best practices

55 Conducting case studies

1 Indicate all main activities of the assignment, including delivery of reports (e.g.: inception, interim, and final reports), and other benchmarks such as Client approvals. For phased assignments indicate activities, delivery of reports, and benchmarks separately for each phase.

2 Duration of activities shall be indicated in the form of a bar chart.

Documents

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