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Supplier Manual

RB&WSupplier Manual

RB&W |18OCT2019 : Version 13 1

Supplier Manual

Table of ContentsSupplier Manual Revision Log.......................................................................................................3

About RB&W..................................................................................................................................6Purpose:........................................................................................................................................6

Scope:............................................................................................................................................7Vision and Strategy........................................................................................................................7

Supplier Sustainability Policy:......................................................................................................10Supplier Management System Expectations – Current Supplier.................................................11

Supplier Sourcing and Approval..................................................................................................13E-Business:..................................................................................................................................17

Purchase Orders:.........................................................................................................................17Releases:.....................................................................................................................................18

Packaging:...................................................................................................................................18Labelling:.....................................................................................................................................18

Sample Label...............................................................................................................................19Schedules and Carriers:..............................................................................................................19

Shipping Documents:..................................................................................................................19Special Processes.......................................................................................................................19

Supplier Performance:.................................................................................................................20Supplier Development:................................................................................................................20

Non-conforming Material:............................................................................................................21Controlled Shipping:....................................................................................................................22

PPAP Submission:.......................................................................................................................22Part Processing Change Requests:............................................................................................24

Statistical Process Control:..........................................................................................................24Lot Traceability:...........................................................................................................................24

Accountability:..............................................................................................................................25Appendices..................................................................................................................................26

Supplier Acknowledgment...........................................................................................................36


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Supplier Manual Revision Log

Date Description of Change Approved By

March 31, 2005 Initial Release Nico Schreutelkamp

June 23, 2005 Added requirement for ISO/IEC

17025 for suppliers providing testing and / or calibration services

Nico Schreutelkamp

January 3, 2006 Added requirement for material

certificates to be e-mailed to [email protected]

Nico Schreutelkamp

May 15, 2008

Additional explanation of Government Regulatory Compliance

Addition of CQI-9, CQI-11 & CQI-12 requirements

PPAP Annual validation Product / bin mixing indications as

part of Lot Traceability Inclusion of requirements to send

material certificates for Kent facility RB&W Corporation of Canada

changed to RB&W Corporation

Nico Schreutelkamp

May 20, 2010 Modified all reference to RB&W Canada to RB&W Nico Schreutelkamp

July 06, 2011 Added label sample to Labelling Requirement

Removed “and Material Certification / and or Process Certification as applicable” from ‘Shipping Documents’

Revised Special Processes Updated Supplier performance Revised PPAP submission

Expectations Added Supplier Change Request Revised Lot Traceability Changed Appendix B to Supplier

Change Request Changed Appendix C to Packaging

Proposal Added Appendix D to Supplier

Nico Schreutelkamp


mailto:[email protected]

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Profile and Acknowledgement Added Appendix E for TOPS

requirement Modified all RB&W Kent reference to

RB&W Streetsboro

Nov 17, 2011 Updated Packaging for Container Dimensions Nico Schreutelkamp

Apr 26, 2012 Updated General Section for Indirect /Direct Suppliers Nico Schreutelkamp

Oct 15, 2013

Updated e-mail contact for QA Manager

Clarified requirement for Material/ Conformance certification in Lot Traceability Section

Updated e-mail contact for PPAP Modified Part Processing Change

Section Updated TOPS section Updated PPAP requirement Section Added Run@Rate Form Revised Appendix numbering Updated revision information from

Italics to Blue

Cristina Popescu

Sep 14, 2015

Added “changes in raw material” to Part Processing Change Requests

Revised Appendix D: RB&W Corporation – Supplier Profile & Acknowledgment

Added the statement: “Dimensional and Performance testing must comply with generic standards called out in the drawing (material, GD&T, customer specific requirements)” on PPAP Submission section.

Cristina Popescu

Feb 27, 2018 Add requirement to be certified to IATF 16949 (2016).

Clarified 17025 range of scope. Added “Product-Safety

Requirements” details under PPAP Clarified / Simplified MSA

requirements under PPAP Edited “Part Process Change

C. Popescu


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Request” contact

Oct 10, 2018 Added Supplier Acknowledgment form B. Patel

Nov 7, 2018

Added Supplier Qualification Requirements on page 5

Added IMDS submission for Shanghai suppliers on page 15

Updated contact information for material certificates on page 16

Updated Appendix A RB&W Corporation Schedule of Charges on page 19

Updated Tops Facilities Enhancement – Sections 10.1 and 11.2 and removed 11.3

Added list of appendices and notation on enclosed documents

Updated Appendix D Supplier Profile and Acknowledgment (IATF16949)

B. Patel

Oct. 18, 2019

Added sections: “About RB&W” and Vision and Strategy;

Added Supplier Sustainability Policy; Added Supplier Management

System Expectations – Current Supplier;

Replaced section “Supplier Qualification Requirements” with “Supplier Sourcing and Approval”

Clarified details of Supplier certification and qualification requirements

Added Supplier Development

B. Patel, A. Amini

All current revisions are indicated in Blue.


Supplier Manual

About RB&W

RB&W Corporation is a leader in cold-forming technology and is one of the largest producers of cold-formed parts in the U.S. RB&W Corporation’s industrial products and engineering expertise have provided a variety of industries worldwide with innovative and effective manufacturing solutions. Our company has served the needs of the transportation industry since its embryonic stage. Today, RB&W Corporation cold-formed and manufactured fastener products are found on millions of cars and trucks in hundreds of critical applications. We continue to grow as an important source for customers in the automotive and automotive aftermarket industries.

What Sets Us Apart

RB&W provides creatively engineered cost-saving solutions for countless OEMs and their sub-suppliers since 1845

Uphold high quality standards that are required for success Dedicated professionals provide fastening and cold-forming solutions at every level of

our organization We strive for excellence in productivity, engineering, marketing and timely customer

service RB&W provides solutions in fastening and metal forming through quality, service and

technology

Purpose:

RB&W expects its supply base to share its commitment towards excellence and treat its supply chain as an extension of its operations. The purpose of this Supplier Manual is to communicate RB&W’s business management expectations of its suppliers and the supply chain, in order to develop a strong and successful partnership, based on the drive toward a culture of zero defects. It is expected that the supplier will have full understanding and commitment to RB&W’s policies and be responsible to contact RB&W in case any of these requirements are not well understood.


Supplier Manual

Scope:

This Manual applies to all RB&W approved production part & material suppliers globally. All requirements in this manual are to be considered “Customer Specific Requirements”. Conformance to the requirements of this Manual, and applicable RB&W Purchase Order Terms and Conditions is mandatory.

Vision and Strategy

Exceed our customers’ evolving needs expectations by adopting a quality culture Continually challenge our business management systems to achieve zero defects and

eliminate waste Encourage participation and promotion of quality responsibilities among employees

through training, supervision and communication Develop, maintain and continuously improve our supply chain management system to

maintain a competitive edge, including conformance to MMOG/LE Reduce the environmental impact(s) of RB&W products and processes Comply 100% with all applicable legal and regulatory requirements Maintain integrity and dignity in conducting our daily business, consistent with the RB&W

Code of Business Conduct and Ethics Maintain our financial goals while fully understanding the needs of our stakeholders


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RB&W Quality Policy


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RB&W Environmental Policy


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Supplier Sustainability Policy:

The Supplier Sustainability policy identifies the global standards to be followed in your business activities on behalf of RB&W. RB&W expects its suppliers to share our commitment to these standards.

Code of Business Conduct and Ethics

Suppliers are expected to act ethically and in a manner consistent with RB&W’s Code of Business Conduct and Ethics. Compliance with all applicable laws and regulations in all the places we do business is a minimum threshold requirement of this Code. Suppliers shall understand, assess and comply with all applicable regulations, including:

Compliance with local, government, federal Regulations Environmental, Health and Safety laws Conflict Minerals Sourcing Product Safety China Compulsory Certification (CCC mark) Current Automotive Standards EU REACH 1907/2006 US California Proposition 65 ELV (End-of-Life) Directive

Working Conditions and Human Rights

Suppliers are required to comply with local labour laws governing the employment relationship to address the following: child labour and young workers, wages and benefits, working hours, forced labour, freedom of association, health and safety; and have systems in place to prevent, report and resolve suspected misconduct or unacceptable worker treatment. Examples include: harassment and discrimination, retaliation, coercion or physical / mental abuse.

Environmental Sustainability

All purchased materials, components and manufactured products in the supply chain shall satisfy current governmental and safety constraints on restricted, toxic and hazardous materials as well as environmental, electrical and electromagnetic considerations applicable to the country of manufacture and sale. RB&W expect its suppliers to share its commitment for effective environmental protection and reduction of the environmental footprint of products throughout their life cycle. RB&W strongly recommends its suppliers to take a proactive approach towards the following activities: Reducing energy and water consumption, reducing greenhouse gas emissions,


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http://pkoh.irpass.com/profiles/investor/Governance.asp?BzID=933&ID=1182#1182

Supplier Manual

increasing use of renewable energies, using natural resources responsibly, and reducing waste generation.

Suppliers are recommended to pursue certification to ISO14001. If required by an OEM or tier customer, RB&W reserves the right to make an assessment of the supplier’s sustainability compliance level.

Supplier Management System Expectations – Current Supplier

Area Supplier Type Requirement

Quality Management System

Production Supplierssuppliers ofraw material, purchased components; suppliersof heat-treating, painting, plating, or other finishing services

Current IATF16949 certification; or minimum ISO 9001 and meeting MAQMSR

For ISO 9001: Unless otherwise specified by the customer, ISO 9001 (third party certification issued by a certification body bearing the accreditation mark of a recognized IAF MLA (International Accreditation Forum Multilateral Recognition Arrangement) member and where the accreditation body’s main scope includes management system certification to ISO/IEC 17021)

Quality Management System

Outside Calibration Suppliers (or External Laboratory)

ISO/IEC 17025 accreditation, or its national equivalent (such as CNAS-CL01 in China) by an accreditation body (Signatory)

of the ILAC MRA (International Laboratory Accreditation Forum Mutual Recognition –www.ilac.org); orcustomer acceptance of the external laboratory

Environmental Management System

all Recommend ISO 14001 certification

Legal Compliance - Product

all Annual submission of Conflict

Mineral Reports using the CMRT template;

Product Material and Substance


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Reporting IMDS – International Material Data System: www.mdsystem.com; RB&W Corporation of Canada: ID Number 10624; RB&W Manufacturing LLC (Streetsboro, OH): ID Number 10544

CAMDS – Chinese Automotive Material Data System – www.camds.org

Evidence of compliance to EU RoHS, EU REACH 1907/2006, ELV (End-of-Life) Directive, US California Proposition 65; when requested

Legal Compliance - Operations

all Country of Origin indication on the commercial invoice and packing list

Suppliers of heat-treating, plating / coating or other finishing services:

Annual submission of CQI-9 (Heat Treat System Assessment), CQI-11 (Plating System Assessment), CQI-12 (Coating System Assessment) and all other customer specific special process assessments as directed during APQP

Packaging – printed corrugated- cardboard boxes and returnables; and Packaging – dunnage

Supplier who providesnon-returnable packaging included in sale of the final product

Must comply with applicable customer specific requirements; as communicated during APQP

Heat Treated wooden pallets require Phytosanitary Compliance (ISPM-15)

Chemical Suppliers - others

Supplier of chemicals that are not used in the final product. Examples - cleaning supplies, hydraulic oil, other chemicals used in the maintenance of equipment

Supplier shipping chemicals to EU mustcomply with REACH requirements.


http://www.camds.org/

http://www.mdsystem.com/

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Supplier Sourcing and Approval

Production and product related materials, components, finished and semi-finished products and services are purchased from the suppliers listed in the Approved Supplier List.

New Supplier Assessment

During the supplier quoting process during APQP, RB&W Engineering and Quality Department will identify potential suppliers based on an assessment of potential suppliers’ capabilities to meet RFQ requirements.

When considered for new business or additional business, the potential supplier shall be requested to fill out a supplier self-assessment using QF-869 RB&W Supplier Assessment form, and to submit supporting documentation and / or certifications. The minimum documentation requirements are as outlined in the table “Supplier Certification and Qualification Requirements”.

RB&W will then schedule an on-site visit to the potential supplier, when practicable. On site visits are mandatory for potential suppliers of specialty or high risk product (e.g. safety)

To be included in the RB&W Approved Supplier List, the supplier shall have demonstrated capability to supply products that meet all the requirements of the company’s specifications and purchase orders, including delivery requirements and lead times.

Please see the table below for certification and qualification requirements and required approvals according to the type of supplier:

Supplier Certification and Qualification Requirements

Supplier Type Supplier Service Certification and Qualification Requirements

Production suppliers Supplier of materials that are direct inputs intothe final product. Examples include suppliers ofraw material, purchased

Review of technical capabilities (based on requirements on the RFQ)

Evaluation of product samples


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components; suppliersof heat-treating, painting, plating, or otherfinishing services

Supplier self-assessment and on site assessment (as prescribed) using QF-869 RB&W Supplier Assessment form

Potential supplier risk assessment based on the supplier’s capability to meet technical specifications, order requirements and quality system requirements

CQI-9 (Heat Treat System Assessment), CQI-11 (Plating System Assessment), CQI-12 (Coating System Assessment) and all other customer specific special process assessments as directed during APQP (for suppliers of heat-treating, plating / coating or other finishing services)

IATF16949 Certification; or ISO 9001 with completed MAQMSR

Approval (sign off on QF-869 RB&W Supplier Assessment form) by Engineering, Materials and Quality Manager

Acknowledgment of the Supplier Manual by the supplier

Customer mandated sub-contractors

Supplier designated by the RB&W customer

Supplier approval by RB&W’s customer as indicated in the customer’s supplier list;

(NOTE: The use of customer designated sub-contractors does not relieve the supplier of the responsibility for ensuring the quality of sub-contracted parts, materials and services)

Outside Calibration Suppliers (or External Laboratory)

Provides calibration services; Provides inspection or testing services performed outside of RB&W

ISO/IEC 17025 accreditation, or its national equivalent (such as CNAS-CL01 in China) by an accreditation body


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(Signatory)of the ILAC MRA (International Laboratory Accreditation Forum Mutual Recognition –www.ilac.org); orcustomer acceptance of the external laboratory; or written end customer approval of the external laboratory

Approval (sign off on QF-869 RB&W Supplier Assessment form) by Engineering and Quality Manager

Acknowledgment of the Supplier Manual by the supplier

Fixture / Jig / Gauge Supplier

Provides equipment for test and inspection

Review of technical capabilities Review of measuring capabilities Conformance to ISO 9001

preferred


Tooling Suppliers A supplier providing tooling for the manufactureof direct materials into the final product, andwhich has an immediate impact upon finalproduct characteristics; including specialty tooland die shops.

Review of technical capabilities based on the APQP tooling plan

Refer to WI 1001-004 Tooling Work Instruction for steps to qualify tooling suppliers


Packaging – printed corrugated- cardboard boxes and returnables; and Packaging – dunnage

Supplier who providesnon-returnable packaging included in sale of the final product. Examples include product boxesand folding cartons; A supplier who provides items for packaging fortransporting the final product

Must comply with applicable customer specific requirements; as communicated during APQP

Submit Appendix C RB&W Corporation – Packaging Proposal; unless otherwise directed during APQP


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such aslabels, internaldunnage, ink, inserts/dividers, wooden pallets, shrink wrap, etc.

Heat Treated wooden pallets require Phytosanitary Compliance (ISPM-15)

Approval form - sign off on QF-869 RB&W Supplier Assessment form

Prototype and Pre-productionSuppliers

Supplier who provides samples for prototype andpre-production testing. No production saleableparts are allowed from this supplier

No QMS certification required.

Other Maintenance, Repair and Operating Suppliers

Suppliers of products (chemicals / lubricants) that impact the final product; suppliers of maintenance, repair and operating products and /or services – e.g. HVAC maintenance; waste collection

Contractors performing on site services require qualification pertaining to environmental and legal requirements, please refer to BMS Integration and Control, Environmental Aspect Impact and Control and Health and Safety Manual under 2.14 Independent Contractors

For supplier of chemicals used in the manufacturing processes that impact product quality - approval by the following: 1) Engineering Manager; 2) H&S for health and safety; 3) Environmental representative for Aspect and Impact Review and legal permitsFor supplier of chemicals to support Maintenance and Manufacturing processes - approval by 1) Maintenance, 2) H&S for health and safety; 3) Environmental representative for Aspect and Impact Review and legal permitsFor suppliers of Maintenance, repair and operating services – approval by 1) Maintenance,2) H&S for health and safety; 3) Environmental representative for Aspect and Impact Review and legal permits

Distributors/Agents/Brokers/Warehouse

Supplier who warehouses, distributes, and/orpurchases product that has been manufactured

No QMS certification required. A copy of their manufacturer’s certification is preferred to be on file.


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by another organization. The purchased productis a direct input into the final product.

Quality inspection/sorting/rework/sequencing

Supplier that performs quality inspection, reworksequencing of product. This includes all 3rdparty sorting companies that are not mandated by ourcustomer.

Approval form - sign off on QF-869 RB&W Supplier Assessment form – Supplier Profile and Acknowledgment tab only

Chemical Suppliers - others

Supplier of chemicals that are not used in the final product. Examples - cleaning supplies, hydraulic oil, other chemicals used in the maintenance of equipment

No QMS certification required.Supplier shipping chemicals to EU mustcomply with REACH requirements.

All other Suppliers outside of the above definitions:

Other suppliers include : Distributors / Agents / Brokers / Warehouse; Quality inspection / sorting / rework / sequencing; Freight / Transportation companies, etc.

Approval by owner of service

E-Business:Suppliers shall have internet access and E-Mail capability. This is required to continue participation with RB&W in utilizing these mediums as a more effective means of communication. Electronic Data Interchange (EDI) capability is recommended.

Purchase Orders:Purchase orders are issued to a supplier to signify the award of business. Suppliers are required to review and return a signed copy as acknowledgement of receipt.

Purchase orders will reference the part name, part number, revision level and any specific requirements including material specification, PPAP, etc.


Supplier Manual

Suppliers providing a service to RB&W will be issued orders on an individual basis with a specified quantity as demand requires. Blanket purchase orders will be issued to suppliers of raw material and buy-in product.

Releases:Suppliers of raw material to RB&W will be issued releases on a weekly basis against a blanket purchase order. Suppliers providing product from overseas will be issued monthly releases. Material authorization for all suppliers is 16 weeks. These releases supersede all previous releases and must be checked for any revisions.

Packaging:Packaging and delivery requirements shall be mutually agreed upon between RB&W and the supplier. Details of packaging and delivery requirements shall be determined during the quotation process.

Labelling:All products shipped to RB&W must be identified with labelling in accordance to the AIAG Standard unless otherwise agreed upon between RB&W and the supplier.

Labels must be legible and unobstructed and include the Purchase Order #, Part #, Lot #, and pack quantity.

Alternatively Supplier can also use their own label format provided that it is submitted with the Packaging Proposal Form (Appendix: C) and approved by RB&W.

Suppliers providing processing services or raw material suppliers are exempted from this requirement.


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Sample Label

Schedules and Carriers:All delivery requirements are as specified on the Purchase Order. Any discrepancies should be reported to RB&W immediately to make necessary adjustments. The carrier will be the responsibility of the supplier unless otherwise specified on the purchase order.

Shipping Documents:All products shipped to RB&W shall be accompanied by a packing slip or Bill of Lading.

Special ProcessesSpecial process requirements are applicable to suppliers providing heat treat, coating or plating services to customer specified parts for production and / or service. Assessments must be completed by an experienced quality management system auditor. Self-assessments must be submitted to RB&W consistent with current CQI guidelines as published through AIAG. Submissions of the annual validations are to be submitted to RB&W’s respective locations.


Supplier Manual

The following processes require CQI Assessments:

CQI-9 Heat Treat CQI-11 Plating CQI-12 Coating

Additional information on these standards can be obtained through the AIAG at www.aiag.org.

Supplier Performance:RB&W maintains a zero tolerance policy with all suppliers. The key components of the zero tolerance policy are zero defects shipped and 100% on-time delivery of product.

For production (or direct material) suppliers, supplier performance will be monitored based on following criteria set in the Supplier Risk Analysis Matrix:

Relationship History Agreement Level (Supplier Manual acceptance) QMS Certification Special Process Status ( CQI assessments) Quality Performance (Number of incidents) Supplier On Time Delivery Certificate of Conformance (as applicable) Financial Risk

Supplier Performance is reviewed monthly and risk scores assessed quarterly to ensure that the supplier maintains the required level of quality and that the control exercised is appropriate. RB&W also monitors supplier PPAP on time and on time closed NCR monthly

RB&W may provide reports to the supplier detailing their delivery and quality performance as deemed necessary. Suppliers that do not meet performance requirements will be expected to submit corrective action(s) on their inability to comply, including meeting in person with RB&W Corporate Quality.

Future sourcing decisions will be based on a supplier’s performance rating, therefore ensuring that suppliers will strive to resolve all issues.

Supplier Development:Suppliers that do not meet performance expectations or whose status is at risk based on the Supplier Risk Analysis matrix (medium risk = yellow or high risk = red) at the end of each quarter are either placed on additional controls or “action plan” status.

Details of the additional controls and/or required action plan(s) are defined on each risk criteria on the Risk Level and Control tab of the Supplier Risk Analysis Matrix.


http://www.aiag.org/

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Specific actions and controls are entered in the “Approved Suppliers” tab of the Supplier Risk Analysis Matrix; and /or on the corrective action KPI Chart.

Improvements in supplier performance are monitored monthly, quarterly and annually thereafter. If a supplier has a trend of poor performance, has not met dates on previously requested action plans /quality concerns or when the nature of concerns are judged to have a significant impact on cost, quality or delivery to RB&W or its customers, the following may be part of the additional controls and /or required corrective and preventive actions:

1. Regular monitoring and communication of supplier status (prescribed timeframe) by the RB&W Supplier Quality Engineer

2. Issuance of containment levels3. Request on site visit by suppliers management to RB&W 4. Visits by RB&W and /or designated personnel (SQE) to the supplier site5. Visits by RB&W customer representatives to the supplier site6. Presentation of data, action plans that support control and prevention of reported

nonconformities7. Submission of debit memos to recover costs and to levy penalties for poor performance

To assist suppliers with their efforts, specialized development / improvement training modules may be provided by RB&W Corporate Engineering and /or Quality, such as:

1. RB&W Supplier Requirements Training2. Total Ongoing Process Strategies (TOPS Facilities Enhancement)

Priority will be given for development of suppliers based on the importance of the product supplied (Suppliers who supply RB&W with safety products will take precedence), and in accordance with the status of their quality management system.

Whenever applicable, suppliers not certified to IATF 16949 will be required to develop their quality management systems to compliance through the provisions in the RB&W Supplier Manual, and the risk level and control tab of the Supplier Risk Analysis Matrix.

Non-conforming Material:Material, products and services deviating from the specified requirements will be dealt with on an individual basis. Suppliers will be contacted and an interim resolution will be determined. The supplier may be required to complete an 8-D corrective action at the RB&W’s discretion.

Suppliers shall be responsible for prompt disposition and / or return authorization of non-conforming product. Suppliers will also be responsible for all costs associated with non-conforming product (i.e. premium freight charges, recall campaigns, rework, sorting, line down time, and rejection administration costs). Administration charges will be applied to cover the cost of handling non-conforming product as applicable.


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Controlled Shipping:As directed by RB&W, suppliers may be required to certify product prior to shipment after a lot rejection has occurred. Two types of controlled shipping can be engaged under these circumstances:

Supplier shall conduct sort and certification of subsequent shipments

Third party shall conduct sort and certification

The supplier shall continue to meet released quantities without interruption to RB&W. Certified material identification shall be determined between the supplier and RB&W prior to first shipment of certified stock.

PPAP Submission:Suppliers are required, as applicable, to submit PPAP in accordance with AIAG Production Part Approval Process (PPAP), Advanced Product Quality Planning (APQP) manual, Control Plan, Potential Failure Mode & Effects Analysis as well as any additional RB&W Customer Requirements. Unless otherwise specified, suppliers are required to provide a Level 3 PPAP submission and shall include the following:

A minimum of six (6) pieces per tool with a full dimensional layout including all dimensions and notes with dimensional results provided for all 6 samples

A ballooned print identifying the areas of each measurement and notes corresponding to the dimensional report.

Dimensional and Performance testing must comply with generic standards called out in the drawing (material, GD&T, customer specific requirements).

For all Special Characteristics, including but not limited to SC, and CC (safety) process capability shall be submitted. This capability shall be accomplished using 125 parts. Acceptable process capability should have Ppk value greater than or equal to 1.67

In the case of Product-Safety Requirements, and their characteristics CC (Safety), will be agreed to by both parties. RB&W Engineering representative will clearly document such requirements within approved drawing, specification, electronic math date, etc. The Product-Safety Requirements will be linked to the applicable Motor Vehicle Safety Regulations of the applicable country, region and /or customer. The supplier shall have documented processes for the management of Product-Safety Requirements related to the products and manufacturing processes in accordance to IATF 16949:2016 clause 4.4.1.2 and any Customer Specific Requirements defined (i.e. use of Safety symbol).

All gauges (inspection, measurement and test equipment) identified on the control plan shall perform studies in accordance with the appropriate methods described by the latest AIAG Measurement Systems Analysis Manual (MSA).

At a minimum the supplier shall perform gauge R&R studies, and may be performed by families, where appropriate.


Supplier Manual

Variable gauge studies should utilize a minimum of 10 parts, 3 operators and 3 trials.

Attribute gauge studies should utilize a minimum of 50 parts, 3 operators, 3 trials. Gauge R&R Forms can be made available by RB&W upon request.

Any alternatives will be agreed to by RB&W Quality prior to PPAP.

PPAP documentation is to be submitted electronically to Purchasing / PPAP Coordinator. PPAP approval may depend on final customer approval. Suppliers are obligated to prepare new PPAP submission in cases where the initial submission is rejected by RB&W or RB&W’s customer based on product / Submission received. This must be completed after solving the problems which resulted in the rejection. PPAP samples shall be produced using production tooling unless otherwise authorized in writing by RB&W. Capacity studies must be submitted with initial PPAP submissions. Run at Rate studies may be completed when parts are released to production.


Supplier Manual

Suppliers are required to submit annual validation with level 3 PPAP to RB&W. Parts are to be maintained at the supplier’s location. Suppliers shall submit IMDS to the appropriate RB&W site ID based on the ship to location code. The codes are as follows:

RB&W Corporation, Canada ID Number 10624 RB&W Corporation, Streetsboro ID Number 10544 RB&W CFT – Shanghai China (IMDS submissions are approved at the

corporate office in Brampton, Ontario during Supplier PPAP approval)

Part Processing Change Requests:Suppliers shall obtain written approval from RB&W for rework, any changes in process, design or facilities (including material suppliers not identified in the originally approved PPAP package, and equipment moves within the facility) prior to implementation of such change. All Change requests are to be submitted using the RB&W Part Processing Change Request, Appendix B, to Buyer and / or PPAP Coordinator.

Any implementation of new processes, transfers of production to a different location, changes to the manufacturing process (including introduction of any rework process) changes in raw material, or changes to a sub-supplier (including Raw Material Supplier and Process suppliers) are subject to RB&W’s customers’ acceptance to the change and require a level 3 PPAP submission. No changes are to be implemented until an approval for the change and a PPAP approval is signed / issued by RB&W.

Statistical Process Control:For products with Special Characteristics as designated on the supplier print, suppliers are required to submit Statistical Process Control data with the initial PPAP submission and each subsequent lot.

Lot Traceability:The supplier must maintain traceability of all materials, back to the initial raw material, used during each processing stage for all products received by RB&W. Traceability shall be maintained by lot code and / or serial number and must be clearly identified on each label and container.

Suppliers providing secondary processing, i.e. Plating & Coating, Heat Treating, Sorting etc. must maintain the lot integrity of each bin.

Suppliers providing purchased components to the Toronto facility i.e. raw material, semi-finished /finished product shall e-mail material certificates to [email protected] and [email protected] with each shipment for all parts. Suppliers providing purchased components to the Streetsboro facility i.e. raw material, semi-finished / finished product, shall e-mail material certificates to [email protected] with each shipment for all parts. Part


mailto:[email protected]

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supplied with special processing applications (e.g. Heat Treat, Plating, Coating, Thread Patch or Nylon Inserts); must be accompanied by certification for all the applicable processes including subcomponents. Material/conformance certification shall be e-mailed to RB&W concerned location.

Accountability:Suppliers will be debited for all costs associated with an interruption in supply of product to RB&W resulting in a shutdown. This includes any costs incurred as a result of a late shipment, labour or utility disruptions, and equipment failures. Suppliers should refer to the Schedule of Charges for an outline of associated costs. All suppliers must have a contingency plan to diminish the risk to RB&W.


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Appendices

Appendix A: RB&W Corporation: Schedule of Charges

Appendix B: RB&W Corporation - Supplier Change Request – see enclosed

Appendix C: RB&W Corporation - Packaging Proposal – see enclosed

Appendix D: RB&W Corporation –Supplier Assessment form – see enclosed

Appendix E: RB&W Corporation – Run@Rate and Capacity Study – see enclosed

Appendix F: RB&W Corporation – TOPS Facilities Enhancement

RB&W | October 18, 2019 : Version 13 27

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Appendix A: RB&W Corporation: Schedule of Charges

Details of Charges Amount

Administrative Fee $200.00 per incident

3rd Party Containment Direct Cost or Charge back

Rework Direct Cost or Charge back

Premium Freight Direct Cost or Charge back

Sorting Direct Cost or Charge back

Down Time Direct Cost or Charge back

Late Delivery Charge $50 per incident


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Appendix F: RB&W Corporation – TOPS Facilities Enhancement

(For New Product Development Only (If Requested by RB&W)

Scope: Initiatives required in setting a robust Supplier Facilities – Production Compliance Program.

范围：确认优良供货商设备所需要的前制作业-制程承诺计划

Program Name: TOPS Facilities Enhancement - Total Ongoing Process Strategies Facilities Enhancement

The acronym “TOPS” is derived from a philosophy that encompasses sound manufacturing foundation principles. This philosophy when utilized as a business foundation model produces optimum results through reduced non-conformances.

TOPS设备提升-整体进行计划策略，设备提升。「TOPS」起源于一项理论，此理论宗旨环绕着可靠的制造计划基础，当此理论运用在商业基础模型，将会经由减少差异，而引导出最佳效果。

Purpose: This program as outlined is to communicate both internally and externally common guidelines designed to specifically support the manufacturer of a product through robust processes that will satisfy both the customer and share holders. This program will also facilitate enhanced manufacturing factors that encompass basic 5S principles that drive product and process reliability through concurrent visual concepts to assure full production knowledge.

目的：此计划如同上述大意，是为了沟通内部与外部的一般指导方针，这些指导方针是特别设计用来支持制造商建立健全的制造过程，透过此过程，可以满足客户与公司股东。此计划也同样用来促进包含基础 5S原则的制造变因，这些变因透过同时的视觉概念，使产品与制程更为可靠，也由此确保整个制造的知识。

Procedural Policies:

程序指导方针

1. Product Lot Integrity and Traceability

1. 产品的完整与可追踪

1.1 Each product bucket or standard shop container for all manufacturing staging areas of production, storage and delivery must be clearly identified as to product part number, job order or applicable plant standard manufacturing code, shop routing, etc.


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1.1在所有制程的每个阶段，每一项产品桶或是标准容器的储存与运送都必须清楚标示产品编号、批号或制造号码1.2 The job order and/or final product documentation control must be traceable back to the material heat lot utilized and manufacturing date.

1.2批号或最后的产品文件管控，必须可以追踪到最初材料的热处理制造炉号以及制造日期

2. Advance Product Quality Planning

2. 进阶产品质量计划

2.1 Manufacturer’s part specific Control Plans, PFMEA (Process Failure Mode and Effects Analysis) and Process Flow Diagrams for each manufacturing stage must be documented and maintained. The format utilized must be to the latest AIAG requirements.

2.1制造商在每个阶段的部件管制计划中，针对每个制造过程中的 PFMEA（失效模式效应分析）与处理作业流程图，都必须清楚以文件详细标注记载并持续进行，使用的格式必须是最新 AIAG所要求的2.2 A change in the product processing and/or mistake or error proofing techniques to control failure modes will constitute updates to these documents.

2.2当制程中有任何改变或发生错误，显示控制这些技术的模式失效，则必须在文件上加以注明修正2.3 The part specific Control Plan must be clearly located at each manufacturing stage for the duration of the manufacturing run and shall be utilized as a controlling document for product inspection and quality gauging requirement purposes.

2.3 在每一个部件的管制计划中必须详细记载在大量制造过程中的每一项制程而且能够和每一制程中的产品检测及质量检测要求目的结合

3. Part Specific Production Prints

3. 部件特定制造蓝图

3.1 RB&W approved part specific production prints shall be located at each manufacturing stage or operation. Un-official product prints and/or hand sketches may not be utilized.


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3.1 RBW批准的部件特定制造蓝图，必须标示在每一个制造的阶段与操作过程中，非正式的蓝图或是手绘草图不准使用

4. Part Specific Gauging

4. 部件测量

4.1 Part specific gauging as outlined in the control plan shall be located at each manufacturing stage. Part specific gauges include variable readout and “GO” - “NO-GO” attributes gauges.

4.1在管制计划中提出的部件特定测量，必须放置在每个制程阶段与操作，包括各种读出装置数据与「GO」、「NO GO」等特殊测量仪

4.2 Each gauge must be clearly marked and identified with a sticker, tag or permanently engraved.

4.2每个测量仪必须以标签、牌子或刻痕清楚标示

4.3 Each approved gauge must pass a suitable gauge R&R study and be re-called at a suitable duration for calibration.

4.3.每个合格测量仪，必须通过适当的测量仪R&R研究，并可在经过校正后恢复适当的使用期限

4.4 It is highly recommended and encouraged that “GO” – “NO-GO” attribute type gauges are utilized as much as possible to eliminate potential read error and interpretation of variable gauging.

4.4强烈建议尽量使用「GO」、「NO GO」之类测量仪，以便减少可能的读取错误，以及不同测量仪的读数不同

5. First Piece Inspection Approval

5. 首件检测通过

5.1 Each production job order initial set-up must pass first piece inspection prior to starting mass production run. The first piece inspection shall be appropriately documented with approval signature.


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5.1每个制程批号，在量产之前调教机台，首件需通过检测才能继续量产，首件检测必须以文件记录并有相关品检人员签名确认

5.2 This approved document along with the actual approved part must be clearly located at the manufacturing stage for the duration of the mass production run.

5.2此首件报告与首件合格的部件，在量产期间必须清楚展示在制程中

5.3 The approved part shall be utilized as a visual aid or dimensional reference for any qualification measurements that need to be made after a machine tool change.

5.3通过首次检测的部件必须成为视觉检测的辅助器具，在模具换置之后，将其当作尺寸或质量检测的参考标准6. Last Piece Inspection

6. 末件检测

6.1 At the end of each daily production run a last piece off inspection must be completed. The last piece off inspection shall be appropriately documented with approval signature.

6.1在每日的生产后，最后一件必须完成末件检测，末件检测必须以文件记录并有相关品检人员签名确认

6.2 This approved document along with the actual last part off must be clearly located at the manufacturing stage. The approved part shall be utilized as a visual aid or dimensional reference for the daily run comparison to the first piece approved part and for the visual aid for the next production shift or day.

6.2 此末件报告与实际末件合格的部件，在量产期间必须清楚展示在制程中。通过检测的对象必须成为视觉检测的辅助器具，作任何尺寸或质量检测的参考标准，在每日制程中与首件比较、或是与第二天或下一班所生产的部件标准

6.3 This last approved piece can be discarded at the beginning of the next shift or daily run once the part comparison is validated against the concurrent run.

6.3当通过检测的末件与第二天或下一班所制造的部件比较之后，即可丢弃


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7. Production Catch Pan

7. 生产承接盘

7.1 At each manufacturing stage a production catch pan or integrated holding chute must be utilized to inspect and assure product conformance prior to discharge or dumping product into production bucket or standard shop container.

7.1在每个制程中，必须使用生产承接盘或完整的接槽，以便在产品倒入大桶或标准运输容器前检测，并确保产品的一致性7.2 If non-conforming inspected product is located in production catch pan, machine must be stopped and full limit of production catch pan and product conveyor must be discharged or dumped into a non-conforming or scrap container.

7.2如果有不合格的产品出现在承接盘中，机器必须马上停止生产，同时承接盘中的产品必须排除，或倒入废弃桶中

8. Non-Conforming Production

8. 不合格产品

8.1 At each manufacturing stage a RED non-conforming production bucket or standard shop container for product must be utilized that clearly identifies itself as non-conforming or rejected product.

8.1每个制程中，不合格产品桶或废弃桶必须以红色标示，以便清楚分辨其为不合格的产品

8.2 This RED container shall be utilized throughout all processing and placed in a red boundary floor line that is not located in close proximity to normal approved production.

8.2此红色容器必须在整个制程中使用，并放置在红色界线规划区，并且不得靠近正常产品

8.3 Each container must be clearly labelled as outlined or stated in product lot integrity and traceability section.

8.3每个容器必须以标签清楚标示，或是在产品完整叙述与可追踪项目上注记

8.4 Additionally; a sample of each non-conforming product type must be located at the manufacturing stage within a red boundary line for visual aid review and type documentation.


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8.4除此之外，每项不合格产品类别的样品必须放置在各制造阶段，并以红色界线围住，以作为视觉检讨的辅助工具，并列出文件记录

8.5 All Non-Conforming (WIP) production for all manufacturing phases and any non-conforming finished goods must be placed in a suitable cage, enclosure or confinement that is secured and identified as a non-conforming product area. A review must be made as to its rework potential or must be scrapped upon final disposition. If product is re-worked or re-processing is necessary to place it in a conforming condition, notification must be made to RB&W with detailed documentation showing info such as product part number, quantity, non-conformance description and repair operations – special handling and/or shipping instructions may be necessary.

8.5各制程中的不合格品（WIP），包括已完成所有制程的不合格品，必须放在适当的特殊规划区域里，必须妥善保管并标示清楚其为不合格品区域。若产品可以调整重做，则必须重新检查，若最后生产完成，则必须废弃。如果产品可以经由重新处理而成为合格品，厂商必须明确标示，并附上完整的文件，显示组件号码、数量、不合格描述、整修制程等详细资料，使RBW得知此情况。特殊的操作或搬运指示也是必要的。

9. Production Bucket or Standard Shop Production Container

9. 产品桶或标准运送容器

9.1 At each manufacturing stage a production bucket or standard shop container for product must be utilized that clearly identifies itself as conforming or good product. A mutually agreed to container type and color shall be utilized throughout all processing.

9.1在每个制程中，产品桶或标准运送容器必须清楚标示为合格品，双方同意的容器类型与标示颜色必须在整套制程中使用

9.2 Each container must be clearly labelled as outlined or stated in product lot integrity and traceability section.

9.2每个容器必须清楚标示其产品的完整数据与可追踪数据

10. Production Staging Areas

10.成品放置区


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10.1 In each manufacturing staging area for approved or conforming RB&W product throughout all processing steps of manufacturing must be clearly labelled and identified appropriately.

11. 10.1在每个生产阶段, 在所有制造过程中, 批准或符合 RBW 产品的生产阶段都必须有明确的标签, 并作出适当的识别

12. 10.2 The conforming production buckets or standard shop containers must be controlled within groups of like or same product and not mixed.

13. 10.2在放置合格品的产品桶或标准运送容器的区域中，必须将同类产品放置同一区，不可与其它不同产品混合放置

14. 10.3 Each container must be clearly labelled as outlined or stated in product lot integrity and traceability section. Production handling and transportation within each staging area is utmost important to assure no product contamination or mixing occurs.

15. 10.3 每个容器必须以标签清楚标示，或是在产品完整叙述与可追踪项目上注记。在成品置放区中最重要的是就是确保在成品在操作转运过程中没有混料的发生。

16. 11. Part Specific Production Results and Reporting17. 11. 生产成品检验结果与报告18. 11.1 Part specific production results shall be originated daily through the quality department.

This report can be a standard format used within each manufacturing facility to record the daily final inspection dimensional results.

19. 11.1部件生产结果必须每日来自于品管部门，报告必须为标准格式，使用在每一个制程中，以记录每日的最后尺寸检测结果

20. 11.2 This inspection report must include at least the following items: Manufacturing date, machine description, product number, product name, material type, material heat lot number, production order number, production order quantity, daily production, product size diagram and the size and number of the description indicated in the side box, attach a space to fill in the project number, relevant specifications, measuring tools, dimensional test results, and final judgment. The inspection report is to be maintained on file and traceable back to part origination date.

21. 11.2本检验报告必须至少包括以下项目: 制造日期、机器描述、产品编号、产品名称、材料类型、材料热批号、生产订单号、生产订单数量、日常生产、产品尺寸图和侧面框中注明的尺寸和描述的数量, 附加一个空间来填写项目编号、相关规范、测量工具、尺寸测试结果和最终判断。检查报告将保存在档案中, 并可追溯到部件的来源日期。


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Supplier Acknowledgment

As a supplier, we have read and understand our responsibilities in supplying products and services to RB&W Corporation of Canada. We hereby agree to comply with all the specified requirements in the Supplier Quality Manual.

By signing this acknowledgment, I have the authority for the organization that I represent to agree to the specified requirements. (To be signed by the supplier QA Manager, Plant Manager or Account Manager)

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Supplier Name


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Signature

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Printed Name

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Title Date
