Task 3- Rachel Carden- 24/11/2015

Produce a 5-minute PowerPoint presentation with audio track that analyses the stakeholders a project manager should consider in carrying out this task and suggest suitable methods of communication and interaction with these stakeholders.

a) Task3 (15 marks): Visual appeal of slides and consistency of layout; suitable amounts of information on each slide; clarity of audio. Completeness and relevance of identified stakeholders. Suitable analysis of their involvement using established technique leading to appropriate recommendations for planned interaction with them.

The initial plan for Task 3 – Produce a 5-minute PowerPoint presentation.

(1) Read through lecture slides and produce a list of important points to research and include in

presentation.

(2) Gather research on Stakeholders through the PDF’s on http://www2.nationalgrid.com/UK/In-

your-area/Projects/London-Power-Tunnels/ and use other sources to find relevant information for

the task.

(3) Create a Word Document of my research and sources.

(4) Make an agenda, so the project managers know beforehand what I need to discuss in the group

meetings.

(5) Present my findings to the project managers and ask advice (so the group can advise or add what

to include in the presentation).

(6) Add more or amend research document if necessary.

(7) Create PowerPoint Presentation slides and add the research selected.

(8) Show the project managers the PowerPoint so they can review it.

(9) Edit presentation if needed, until everyone is satisfied.

(10) Visually improve the Presentation slides.

(11) Decide who will present each slide within the group.

(12) Record the audio track.

(13) Add the audio track to the PowerPoint Presentation.

(14) Check over the Presentation with the group to make sure it is to the standard we require.

Research for Task 3

(1) Read through lecture slides and produce a list of important points to research and include in presentation.

- A brief definition of Stakeholders (Who are interested, High/low interest, Internal/External, categorised by interest/influence)

- Look at the list of Stakeholders for guidance on who to include as a Stakeholder(Everyone interested)

- Onion Model (The wider environment, The business, Business system, The product)- JISC Analysis of Influence Grid (Strategic, Managerial, Operational, Directly Influenced,

Indirectly Influenced)- Power/Interest Grid (Understanding Stakeholders)- Managing Stakeholders (Identify, Map Stakeholders, Understand Stakeholders, Plan

approach) and another slide in more detail- Understand the Stakeholders (More detail)- Communication issues (Purpose of communication, How to communicate, How to respond)- Power, Legitimacy and Urgency Model (Whether to take action or not)- Stakeholder Engagement 5 Stage AIDA(S) framework (Attention and Awareness, Interest,

Desire, Action, Satisfaction)- Dormant stakeholders, Discretionary stakeholders, Demanding stakeholders, Dominant

stakeholders, Dangerous stakeholders, Dependent stakeholders, Definite stakeholders (relate to model)

- What to do with the analysis (Nurture and carefully manage dominant, dependent and definite stakeholders, Build up the participation of discretionary and dependent stakeholders, Dormant stakeholders need to be brought on board, Need to limit impact of demanding and/or dangerous stakeholders on project results

- Summary of Stakeholders (opinions, views, understand, monitor, respond, determine, manage relationships

Task (2) Read through the PDF’s on http://www2.nationalgrid.com/UK/In-your-area/Projects/London-Power-Tunnels/ and find information relevant to the stakeholders.

National Grid’s commitments when undertaking works in the UK, our stakeholder, community and amenity policy PDF-

“This note sets out National Grid’s ten commitments when undertaking electricity and gas works in the UK. It covers how we will meet our amenity responsibilities and our commitments to effectively involving stakeholders and communities.” Quote from National Grid

Engaging stakeholders and communitiesThe development of gas and electricity networks, and their maintenance and refurbishment, can affect communities through which the networks pass. How we manage our relationships and work together with these communities and other affected stakeholders is important to us. National Grid aspires to engage positively with stakeholders and communities. We are committed to involving stakeholders and communities effectively in our works and recognize the benefits of doing this. We will listen, take into account views and opinions expressed and respond to these when developing and undertaking works.The principles contained in our Commitment 2 (Involving stakeholders and communities) provide the framework that will help us to promote genuine and meaningful stakeholder and community

engagement and to develop and maintain a culture that delivers this.

ApplicationThis document applies to National Grid’s transmission activities in the UK, for both electricity and gas works. It also applies to all works on our gas distribution network operating above 7 bar (gauge) pressure. Gas works for networks of below 7 bar in pressure are excluded from these commitments because they are of much smaller scale, tend to be undertaken in the public highway and are controlled under the provisions of the New Roads and Street Works Act 1991 and Traffic Management Act 2004. They are also planned and implemented in much shorter timescales resulting in short-term impacts which are generally less significant and restricted to the communities in the immediate vicinity of the works.In this document, we interpret amenity to mean the natural environment, cultural heritage, landscape and visual quality. We also include within this interpretation the impact of our works on communities, such as the effects of noise and disturbance from construction activities.

By works we mean constructing new transmission or distribution infrastructure such as overhead lines, underground cables, sealing end compounds and substations; pipelines, compressor stations, pressure reduction installations and other above ground gas installations (where all are part of networks operating above 7 bar (gauge) pressure); major refurbishment of any of these; and the dismantling and removal of any parts of the system.

By stakeholders we mean organisations and individuals who can affect or are affected by our works.

By communities we include those stakeholders (organisations and individuals including residents) with a particular remit or interest in the local area affected by the works.

Our CommitmentsWe, at National Grid, have made ten commitments to underpin our aspirations to engage positively with stakeholders and communities and to meet our amenity responsibilities when undertaking electricity and gas works.

We will adopt the following principles to help us meet this commitment:

- We will seek to identify and understand the views and opinions of all the stakeholders and communities who may be affected by our works

- We will provide opportunities for engagement from the early stages of the process, where options and alternatives are being considered and there is the greatest scope to influence the design of the works

- We will endeavour to enable constructive debate to take place, creating open and two way communication processes

- We will ensure that benefits, constraints and adverse impacts of proposed works are communicated openly for meaningful stakeholder and community comment and discussion. We will be clear about any aspects of the works that cannot be altered

- We will utilise appropriate methods and effort in engaging stakeholders and communities, proportionate to the scale and impact of the works

- We will provide feedback on how views expressed have been considered and the outcomes of any engagement process or activity

1. Establishing needWe will only seek to build electricity lines or pipelines along new routes, or above ground installations in new locations, where our existing infrastructure cannot be technically or economically upgraded to meet system security standards and regulatory obligations, where forecasted increases in demand for electricity or gas will not be satisfied by other means, or where connections to customers are required.

2. Involving stakeholders and communitiesWe will promote genuine and meaningful stakeholder and community engagement. We will meet and, where appropriate, exceed the statutory requirements for consultation or engagement.

3. Routeing of networks and site selectionIf new infrastructure is required, we will seek to avoid the following areas which are nationally or internationally designated for their landscape, wildlife or cultural significance: National Parks; Areas of Outstanding Natural Beauty; National Scenic Areas; Heritage Coasts; World Heritage Sites; Sites of Special Scientific Interest; Special Protection Areas; Special Areas of Conservation; Ramsar sites; National Nature Reserves; Scheduled Ancient Monuments; and registered parks and gardens.

4. Minimising the effects of new infrastructureWe will seek to minimise the effects of works and new infrastructure on communities by having particular regard to safety, noise and construction traffic. We will also seek to minimise the effects of new infrastructure on areas which are nationally or internationally designated for their landscape, wildlife or cultural significance and other sites valued for their amenity such as listed buildings, conservation areas, areas of archaeological interest, local wildlife sites, historic parks and gardens and historic battlefields. We will take into account the significance of these and other areas through consultation with local authorities and other stakeholders with particular interests in such sites.

5. Mitigating adverse effects of worksWe will undertake relevant environmental investigations and report on these in any applications for consent for new works. We will use best practice environmental impact assessment techniques to assess possible effects of our works and identify opportunities for mitigation measures. In the course of this we will consult with relevant stakeholders and affected landowners. Where works are likely to have an adverse effect on amenity, we will carry out mitigation measures to reduce those effects as far as reasonably practicable.

6. Offsetting where mitigation is not practicableWhere mitigation measures cannot adequately mitigate against loss of amenity, or where mitigation is not practicable, we will offer to undertake practical offsetting measures. These measures, which will be developed in discussion with relevant stakeholders, could include landscaping and planting works or other benefits to affected communities.

7. Enhancing the environment around our worksWhen undertaking works, we will consider what practicable measures can be taken to enhance areas in the vicinity of the works for the benefit of local communities and the natural environment.

8. Monitoring and learning for the futureWe will monitor, evaluate and review our engagement processes so that we can learn from our

experiences and continue to improve engagement programmes in the future. We will carry out periodic reviews of the environmental impact of our works and consider the effectiveness of our assessment and any mitigation we have undertaken. The results of these reviews will be used to foster continuous improvement in the environmental assessment and management of works. In undertaking all reviews of our processes and procedures we will take into account stakeholder and community feedback.

9. Reviewing these commitmentsWe intend to review these commitments at least every five years. Additional revisions will be made as necessary in response to new legislation, policy and guidance. As a responsible company practising good corporate governance, we will review the relevance of these commitments and report on our web site case studies illustrating our stakeholder and community engagement and our performance in preserving amenity.

10. Working with othersWe require others undertaking works on our behalf to demonstrate these same commitments and we will create an environment where best practice can be shared and delivered.

HistoryThe first significant revision to our Schedule 9 Statement was prepared following a stakeholder workshop facilitated by the Environment Council in 2001. The statement and our performance in meeting the commitments were reviewed in 2006 and our statement was modified slightly as a result. In preparing that revision we consulted the bodies referred to in Schedule 9 of the Act which have statutory responsibilities for amenity, namely: Natural England; Countryside Council for Wales; CADW: Welsh Historic Monuments; and English Heritage. In addition, we consulted other non-government organisations concerned with amenity such as: Civic Trust; Council for National Parks (now the Campaign for National Parks); Tree Council; Wildlife Trusts; RSPB; CPRE; and representatives of other stakeholder groups together with our staff.

Preparing this policyWith the advent of the Planning Act 2008, we have incorporated our Schedule 9 statement duty into this wider policy, which incorporates gas works (above 7 bar in pressure), and new commitments to stakeholder and community engagement. In preparing our stakeholder and community engagement commitments we commissioned work from the consultancies, Corven and Entec UK, utilised best practice from 3G Communications Ltd., and met with a number of non-government organisations.

Delivering Performance… a report for customers and stakeholders - http://www.nationalgridconnecting.com/delivering-performance-a-report-for-customers-and-stakeholders/

RIIO, the abbreviation for Revenue = Incentives + Innovation + Outputs, is the new framework for setting the network companies’ price controls. Adopted by the energy industry regulator Ofgem in spring 2013, it is a performance-based model for the period through to 2021.Now, for the first time under the new regime, National Grid has shared extensive and detailed information about its performance with its customers and stakeholders.Sarah Bradford, RIIO Delivery Analyst, said: “RIIO is all about putting customers and stakeholders at the heart of our plans.

“Before the start of RIIO, we undertook two years of engagement to determine what customers wanted to see us deliver and to help shape the framework. These conversations are continuing to ensure we’re adapting to meet the changing needs of our wide range of customers and stakeholders. This is all built upon on National Grid’s three themes of ‘listen, discuss and act’, a continual process that we follow when engaging with stakeholders.”National Grid’s three main businesses of Electricity Transmission, Gas Transmission and Gas Distribution submitted their first full regulatory reporting packs under RIIO in July 2014.The reports being published on the 30th September are designed to meet one of the commitments made by National Grid to be transparent about costs and how money is spent, as well as how various outputs are being delivered to the benefit of stakeholders.“Everything within these reports is designed to be transparent,” said Sarah. “We want to tell stakeholders the full story of what we’ve delivered in 13/14 – the areas where we’re looking to improve, the risks we face and how this may ultimately affect the energy bill.”Sarah said all three reports have a similar structure, covering progress against safety, reliability, customer and environmental outputs, as well as a value-for-money section that sets out National Grid’s network costs over the next seven years. Case studies are used throughout to bring to life some of the work National Grid has done.“We’ve followed a format that our customers and stakeholders will be familiar with,” added Sarah. “However these performance reports are the first we’ve produced under RIIO, so we’ll listen to feedback and look to improve them for next year.”

The Stakeholder Advisory Group- http://www2.nationalgrid.com/UK/In-your-area/Visual-Impact- Provision/Stakeholder-Advisory-Group/

The Stakeholder Advisory Group is an independent group of stakeholder organisations who will work together to identify those areas that would benefit most from the Visual Impact Provision project. Together with landscape consultants, the group chaired by environmentalist, Chris Baines will identify potential projects - both large and small - that can deliver the greatest visual mitigation of existing transmission lines in AONBs and National Parks.

For the Visual Impact Provision project to succeed, it is vital that stakeholders play a central role in helping to identify those areas and lines which would benefit most from expenditure under the Visual Impact Provision.

This applies both to large major capital programmes (such as undergrounding and re-routeing) to small landscape enhancement schemes under the Landscape Enhancement Initiative (more information to follow).

To achieve this, we established a Stakeholder Advisory Group which comprises representatives from organisations dedicated to enhancing landscape and countryside throughout England and Wales. The members advise the project on key decisions and on the most effective ways to engage with local stakeholders outside the main Advisory Group.

The group's members are:Organisation MemberCadw Ashley BattenCampaign for National Parks Fiona HowieCampaign to Protect Rural England Neil Sinden

Campaign for the Protection of Rural Wales Peter OgdenHistoric England Shane GouldNational Association of AONBs Howard SutcliffeNational Grid George MayhewNational Parks England Lesley MarsdenNational Parks Wales Jonathan CawleyNational Trust Dr. Ingrid SamuelNatural England Liz NewtonNatural Resources Wales Keith DaviesOfgem Anna KulhavyThe Landscape Institute Mary O’ConnorThe Ramblers Nicky PhilpottVisitEngland Lyndsey SwiftVisit Wales Lawrence Manley

What is the role of the Stakeholder Advisory Group?The Stakeholder Advisory Group’s role is to identify a list of potential projects - large and small - across AONBs and National Parks in England and Wales that could benefit from the fund and to select those that deliver the greatest visual mitigation judged against a range of criteria. The Stakeholder Advisory Group’s role will be to work with National Grid and ensure: the fund delivers maximum benefit in terms of enhancing the landscape while using the fund in the most economical and efficient way; and ensuring that there are no negative impacts on sensitive environments as the enhancements are made.

The Stakeholder Advisory Group will help to:- identify initial priorities for the use of the Visual Impact Provision, based on the guiding principles set out above- consider the technical inputs and evidence provided by National Grid- consider the input of wider stakeholders who are not directly represented on the Stakeholder Advisory Group (e.g. specific comments on where use of Visual Impact Provision funds might be beneficial, or where there is evidence of public support)- identify the specific infrastructure and locations which would most benefit- define the projects which should be taken to development phase by National Grid, and- re-consider or re-assess priorities and use of the fund, as development of projects progresses.

Approvals and public acceptanceThe creation of such a major network of underground infrastructure presents many challenges, not least of which is the need to gain the necessary planning permissions and technical approvals, and to work with a very large number of stakeholders to make sure they understand what we’re doing and why. To put this into context we have completed a total of 281 easements, which is essentially the permission you need to tunnel under private land, such as someone’s home.Some of the key stakeholders include Transport for London, for the obvious reason that needing to tunnel in close proximity to the London Underground network requires careful planning! We are also working very closely with other parties such as Network Rail, Thames Water and UKPN. Alongside these stakeholders, we have also sent letters to householders, businesses and the local communities along the route, and have set up a dedicated 24/7 helpline to answer any questions they might have.It’s a strange sensation standing in our tunnels underground and hearing the trains in the running tunnels of the Tube network thundering along just a few metres above your head or below your feet, taking thousands of passengers on their way.

Rewiring London- http://www.nationalgridconnecting.com/rewiring-london/

Approvals and public acceptanceThe creation of such a major network of underground infrastructure presents many challenges, not least of which is the need to gain the necessary planning permissions and technical approvals, and to work with a very large number of stakeholders to make sure they understand what we’re doing and why. To put this into context we have completed a total of 281 easements, which is essentially the permission you need to tunnel under private land, such as someone’s home.Some of the key stakeholders include Transport for London, for the obvious reason that needing to tunnel in close proximity to the London Underground network requires careful planning! We are also working very closely with other parties such as Network Rail, Thames Water and UKPN. Alongside these stakeholders, we have also sent letters to householders, businesses and the local communities along the route, and have set up a dedicated 24/7 helpline to answer any questions they might have.It’s a strange sensation standing in our tunnels underground and hearing the trains in the running tunnels of the Tube network thundering along just a few metres above your head or below your feet, taking thousands of passengers on their way.

Stakeholder feedback- file:///C:/Users/User/Downloads/2015StakeholderFeedback%20(1).pdf

Welcome to our 2015 Future Energy Scenarios (FES) Stakeholder Feedback document. This is the first document to be released by National Grid’s Energy Strategy and Policy Team since I became head of the department, and I hope you find it useful. The document summarises how we have engaged with you and what you have told us since the release of our 2014 scenarios in July. It describes how your views drive the creation and development of our new scenarios for 2015. I want you to see how your feedback has shaped our scenarios. We are on a journey with the development of our FES: a journey that has only just started for me. I’m really excited to lead the team that develops our scenarios. I know a lot of our stakeholders have provided us with very positive feedback on our scenarios, as detailed in this document, but I know we can continue to improve them. There are so many challenges and uncertainties facing the long term development of energy within Great Britain (GB). To really understand them, I know we need to improve our engagement with you, because it’s your views, knowledge and insight into the energy scene that drive our

scenarios. I want to ensure that we continue to improve our engagement, to aid our understanding, to improve our scenarios and to make them of more value to you. To do that we need to understand how you use them and what you really value from us.I hope you find this publication useful. I look forward to sharing our 2015 scenarios with you, and I hope that you will continue to work more closely with my team and myself.Roisin Quinn…Head of Energy Strategy and Policy

The role of stakeholders is fundamental in the development of our FES. Your views drive the range, content and development of our scenarios. We will continue to focus on improving our engagement so that our stakeholders have the opportunity to understand, debate and use our scenarios in detail

This year there has been an important development in our stakeholder engagement and scenario development processes. Ofgem have modified National Grid Electricity Transmission’s licence and require submission of our proposed scenarios by the end of January each year.We welcome this opportunity to work with Ofgem throughout the FES consultation and development process. We believe this will provide them with a greater understanding of our FES process and provide confidence that we are continually improving in everything that we do, resulting in scenarios that are credible, robust and of real benefit to all our stakeholders.This document represents our submission to Ofgem. It summarises our stakeholder engagement and how we have acted on them, our initial thoughts on our new suite of scenarios and also highlights how we have developed our analysis and modelling from last year.

How and why we engageFeedback is fundamental to the development of our FES and over the last few years we have significantly increased the involvement of our stakeholders in their development. With an improved understanding of all our stakeholders’ views on the future of energy, we can develop a rich suite of energy scenarios that will enable us to address the long term strategic challenges facing the development of the gas and electricity transmission networks in GB.Our stakeholders views are at the heart of the scenario creation process, from developing the primary assumptions and models inputs, through to the scope and content of our FES.

Winter Outlook Report- file:///C:/Users/User/Downloads/NG_Winter_Outlook_2015_FINAL_INT.pdf

Stakeholder engagementThe Winter Outlook Report, published annually in October, is the culmination of our winter consultation process. It is our view of security of supply for the coming winter informed by the feedback and information received from a broad range of stakeholders.You’ve told us that you find the outlook reports useful in providing a well-informed, industry-wide view to help you prepare for winter. In particular we were told that our demand and margin analysis are a valuable source of information. The detailed market intelligence we received through the consultation process has helped shape our analysis of winter 2015/16. Interest in our outlook reports continues to grow with more people downloading the report each year.

As our audience increases, we want to ensure that our reports continue to improve and provide a more useful document for you. How we have engaged with you In order to deliver a well-informed view of the energy market for winter 2015/16, we have collected feedback in a number of ways:

1 Future Energy Scenarios (FES) consultationStakeholders are fundamental in the development of our Future Energy Scenarios, shaping the range and content. This year we met with over 230 organisations to inform our scenario development. The scenarios provide a starting point for much of the analysis in this report, such as our electricity winter view.2 Regular data submissionsIn our role of System Operator, we engage with and receive data from a range of market participants, such as generators and shippers. This data is used to inform our analysis of gas and electricity supply and demand for the coming winter.3 Responses to Winter ConsultationEach year in the Winter Review and Consultation Report, we present a review of what happened over the previous winter, together with a series of questions designed to understand the views of our stakeholders on the supply and demand position for the coming winter. This feedback then informs the methods and assumptions we use to develop our winter forecasts.

To continue to improve stakeholder participation in the Winter Consultation this year we once again requested responses both in the traditional manner by email and via an online survey. We received thirteen detailed responses in total; six via email and seven via the online survey. Responses came from a wide range of stakeholders as shown in Figure 1, including energy generators, suppliers and brokers, as well as government and nongovernmental organisations.

Improving our stakeholder engagement We want to ensure that we continue to improve our engagement and make our outlook reports of greater value to you. To do that we need to understand how you use them and what you really valuefrom us. In 2016, we will be exploring a wider range of engagement methods, with a programme of one-to-one meetings, topic-specific discussions and presence at National Grid events.The Winter Consultation for 2016/17 will be launched in summer 2016.