JOB DESCRIPTIONJob title: Facilities Manager Contractual

status:Permanent

Hours of work:

35 hours per week; flexible over 7 days.Actual hours of duty will be determined by business needs as agreed with the Head of Operations. This role will include regular evening and weekend work as attendance on match days is essential.

Salary range: Negotiable

Location: Turf Moor, Harry Potts Way, Burnley, BB10 4BX

Reporting to: Head of Operations

Job Summary:To operate as Facilities Manager on a match day. To deputise for the Head of Operations in their absence. To lead on Health & Safety at the Stadium and the effective management and deployment of resources towards delivering Stadium and Operational Safety contributing to a safe, effective and efficient stadium operation, which meets the needs of, Clients, Customers and Shareholders and all end users.Job Description:Role and Responsibilities

To ensure compliance with all relevant procedures and codes of practice. To carry out the role of Facilities Manager. To carry out the role of Stadium Safety Officer on match days if required. To deputise for the Head of Operations in their absence. To deliver the highest standards of Health & Safety ensuring the Stadium operated in a safe

environment and all records updated as necessary, including environmental, health and security standards.

To ensure optimum deployment of staff, contractors, and other resources. To control expenditure levels and manage budgets, reporting any anomalies to the Head

Operations. To assist in the collation of information required to produce performance reports. To maintain a professional image at all times to promote the Stadium’s standing. To oversee and agree contracts for services including security, parking, cleaning, catering,

technology, mail and communications and waste disposal. To supervise multi-disciplinary teams of staff including cleaning, maintenance, grounds and

reception and security. To ensure that basic facilities, such as water, power, lighting, heating, and cooling, are well-

maintained. Continuously work to increase energy efficiency and cost-effectiveness across all areas of the

business. To oversee building projects, renovations, or refurbishments. The drafting reports and making written recommendations Use performance management techniques to monitor and demonstrate achievement of agreed

service levels and to lead on improvement Oversee all planned preventative maintenance to M/E and other works of a similar nature. To develop a life cycle register for M/E and structures, along with managing the works. Manage the concept Management system for PPM and general repairs and renewals.

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Undertake all necessary Risk Assessments to ensure safe working practices are embedded within the business.

Operations To deliver effective Health & Safety systems in the Stadium. To ensure Fire Safety requirements are met and training needs identified and carry out training

where required. To support the Head of Operations and Safety and Security Officer in the delivery of the Stadium

operation. To be available for the position of Stadium Safety Officer when required. To ensure the reception service is delivered to the highest professional standards. To ensure 24-hour guarding is in place, used effectively and log sheets checked and actioned, as

necessary. To check electrical equipment is adequately and safely maintained. To contribute to the effective operation of the stadium on Match Days. Ensure that all relevant policies, codes of practice, legislation etc., are complied with. To assist in ensuring that AV provision and maintenance meets the service requirements. To assist in ensuring that the stadium’s ICT provision is maintained and updated. To assist in overseeing the operation of all facilities within the stadium and the external areas. To contribute to timely, cost effective maintenance of all internal and external facilities. To complete and submit Health and Safety Audits. To ensure all Risk Assessments are completed and updated as required. To oversee the completion of any Structural Survey recommendations. To support colleagues with the monitoring of all external contractors. To support colleagues with the checking that all external contactors provide suitable RAMS. To lead in the production of Match Day Safety documents. To ensure the match day delivery, both internal & external areas, meets PL/SAG/SGSA

requirements.

General Control and Supervision Assist in ensuring that cash purchases are kept to a minimum and that the authorised suppliers’

policy is adhered to. To establish and deliver a maintenance programme that adheres to the Health & Safety

requirements of the business. To ensure that appropriate action is taken to ensure the security and safety of the buildings, staff,

and all other resources. Ensure that the highest standard of customer service is maintained. To ensure the delivery of a professional and customer focused action plan that meets the needs

of all end users.

Management To contribute in monitoring, leading, and directing staff within the service to ensure they maintain

an acceptable level of performance and to develop a team culture. Assist in the handling of grievance, disciplinary, sickness absence and welfare matters, as

necessary. Participate in the staff recruitment and selection process. Assist in the management of sickness absence. To participate in actively minimising the use of casual or additional staff hours unless absolutely

necessary. To contribute to the production of a staff Rota to cover work requirements. To support other team members in the delivery of their duties.

Communication

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To take the lead in staff meetings. Assist in ensuring that the highest level of contact and communication with customers, staff and

relevant officers is maintained, to ensure confidence in and satisfaction with the service. Ensure that feedback and ideas received from staff and customers are reported and acted upon. To ensure compliance with GDPR (The General Data Protection Regulation 2016/679). To carry out Appraisals for staff in line with company policy.

Training and Development To deliver, participate and assist in the provision of on the job training, coaching, etc., to meet

identified training needs. To deliver relevant Health & Safety Training to staff.

General Assist in ensuring that contractual responsibilities are met by the business. The post holder must carry out their duties with full regard to current UK legislation regarding

Equal Opportunities and Health & Safety. To undertake any other such duties that is deemed to be reasonably commensurate with the level

of this post. Encourage the generation of new income streams, maximise profitable outcomes of current

income streams, minimise expenditure of current income streams. To ensure compliance with all relevant Club policies, including health and safety policies. To ensure compliance with all relevant legal, regulatory, ethical, and social requirements. To build and maintain good working relationships both internally and externally, maintaining a

professional image at all times when representing Burnley Football Club. Willingness to attend training courses including Safeguarding and Equality and Diversity. Demonstrate the Burnley FC values at all times. Work alongside other team members to support in other departments as and when required to

promote best practice.Preferred Qualifications, Skills and ExperienceEssential:

Minimum of 5 years' experience in Stadium Management or similar role desirable. Minimum of 5 years' experience of leading and managing a multi-functional department at a

senior level including project and event management. Proven experience of devising, implementing, and delivering key objectives strategically as

part of a multi-disciplined management team. A minimum of 5 years project management experience, liaising and coordinating with

external and internal customers to deliver results professionally, efficiently and within budget restraints.

Experience of managing and delivering CAPEX and revenue budgets. Strong interpersonal skills and relationship management experience is essential. Strong presentation skills Strong IT Skills, specifically Microsoft Word, Excel & PowerPoint. Excellent organisational skills, time management and prioritisation skills. A friendly, positive ‘can do’ and courteous attitude.

Desirable: NVQ Level 4 Spectator Safety Management qualification. NEBOSCH qualification desirable or alternative H&S qualification.

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PERSON SPECIFICATION – FACILITIES MANAGERCRITERIA ESSENTIAL DESIRABLE

QUALIFICATIONS A positive attitude towards professional development and their own learning.

NVQ Level 4 Spectator Safety Management qualification.

NEBOSCH qualification desirable or alternative H&S qualification.

To be working towards or hold the Stadium Safety Level 4 training qualification.

Willingness to undertake any necessary Health and Safety Training.

EXPERIENCE & SKILLS

Minimum of 5 years' experience in Stadium Management or similar role desirable.

Minimum of 5 years' experience of leading and managing a multi-functional department at a senior level including project and event management.

Proven experience of devising, implementing, and delivering key objectives strategically as part of a multi-disciplined management team.

A minimum of 5 years project management experience, liaising and coordinating with external and internal customers to deliver results professionally, efficiently and within budget restraints.

Experience of managing and delivering CAPEX and revenue budgets.

Strong presentation skills Strong IT Skills, specifically Microsoft Word, Excel & PowerPoint.

Knowledge of budgets. Ability to proactively manage

contractors. Ability to drive a vision and plan

for stadium management and operations.

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Attention to detail.PERSONAL QUALITIES

Strong interpersonal skills and relationship management experience is essential.

Excellent organisational skills, time management and prioritisation skills.

A friendly, positive ‘can do’ and courteous attitude.

To keep confidential any information gained regarding the Club and its personnel.

Ability to manage change and stakeholders.

To maintain a flexible approach to work at all times.

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