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WE’RE IN THISTOGETHER

ALERT LEVEL 3 GUIDELINEMcCAIN INDEPENDENT OPERATOR TOOLKIT

ALERT LEVEL 3 GUIDELINE

1.ALERT LEVEL 3 INTRODUCTIONMcCAIN INDEPENDENT OPERATOR TOOLKIT

Restrictions on many activities including workplaces & socially, to address high

risk of transmission

Home Delivery, Take Away and Collections

Normal Business Hours

Restricted Monday - Thursday 9am - 5pm

Face Masks, Hand Sanitisation

& Social Distancing

GOVERNMENTREGULATION

INDUSTRYSTANDARD

OPERATINGHOURS

LIQUORSALES

MANDATORY HEALTH PROTOCOLS

Alert Level 3 ushers in the relaxation of national restrictions and most notably the reintroduction of food take-aways and collections as a vital source of additional revenue for restaurants.

Our Alert Level 3 Toolkit provides information relating to contact-less delivery, contact-less payments and curbside pickup, as well as relevant business and product suggestions to help you build a robust, safe and profitable takeaway business.

SAFETY FIRST. . . . . . . . . . . . . . . . . . . . . . . . 2

SEALED FOR YOUR SAFETY . . . . . . . . . . . 4

McCAIN PRODUCTS FOR DELIVERY. . . . . 5

ORDER COLLECTIONS . . . . . . . . . . . . . . . . 6

TOP TIPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

CONTACTLESS DELIVERY . . . . . . . . . . . . 10

CONTACTLESS PAYMENTS . . . . . . . . . . . 11

LEVEL 4 RESOURCES. . . . . . . . . . . . . . . . 12

BEST PRACTICE WEBINARS. . . . . . . . . . . 13

ALERT LEVEL 3

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ALERT LEVEL 3 SAFETY FIRSTMcCAIN INDEPENDENT OPERATOR TOOLKIT 2.

SAFETY IS ALWAYS FIRST.

WASH YOUR HANDS REGULARLY.

WEAR A MASK WHEN IN PUBLIC &WHEN USINGPUBLIC TRANSPORT.

Stay up to date with the latest news and online resources on COVID-19.

CLICK HERE TO LEARN MORE

Emergency Hotline: 0800 029 999WhatsApp Support Line: 0600 123456

PRACTISE SOCIAL DISTANCING.

SELF-ISOLATEIF YOU AREFEELING UNWELL & SEEK MEDICALATTENTION.

PLEASE ALWAYS FOLLOW THE GOVERNMENT GUIDELINESWITH REGARDS TO HEALTH & HYGIENE.

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UPGRADE YOUR DELIVERY ABOVE AND BEYOND Customers want takeaway and delivery orders to be as good as restaurant experiences. Make sure your chips live up to expectations with the right products and build upsell opportunities with premium sides as upgrades to every meal.

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DOWNLOAD YOUR SURECRISP™ TRADE PRESENTER HERE

NOW

AVAILABLE

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McCAIN INDEPENDENT OPERATOR TOOLKIT 4.ALERT LEVEL 3 SEALED FOR YOUR SAFETY

GIVE YOUR CUSTOMERS PEACE OF MINDWhether its in a fry sleeve, takeaway box or folded carton give you customers some peace of mind by sealing your takeaway orders with our ‘Sealed For Your Safety’ sticker.

GET YOUR FREE STICKER PACK

Please contact your McCain representative to receive your sticker pack. Just another way we’re trying to help you get back to business safely.

EMAIL US AT

consumer@mccain.co.zaOR VISIT OUR WEBSITE ON

www.mccainfoodservice.co.za

FRY SLEEVE

TAKEAWAY BOX

FOLDED CARTON

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McCAIN INDEPENDENT OPERATOR TOOLKIT ALERT LEVEL 3 McCAIN PRODUCTS FOR DELIVERY 5.

GO-TO DELIVERY PRODUCTS

Chips are often the most profitable item on your menu and are the #1 item most ordered for delivery. In addition to our range of chips we also have other good quality products that will

add some interest and variety to your delivery menu.

SKIN ON POTATO WEDGES Our Menu Signatures

GET IT HERE HASH BROWN TRIANGLESOur Menu Signatures

GET IT HERE

CORN COBBETTESOur Original Choice

GET IT HERECUT SPINACHOur Original Choice

GET IT HERE

For more information talkto your McCain Foodservice Representative, call the McCain Foods (SA) toll-free help line on 0800-006-498 or alternatively visit our website.

McCain Foodservice Website

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McCAIN INDEPENDENT OPERATOR TOOLKIT 6.ALERT LEVEL 3 ORDER COLLECTIONS

ORDER COLLECTIONSContactless delivery, takeaway or curbside pickups are the primary ways to get your order safely to your customers without compromising their health or that of your employees.

Curbside Pickup is a great way to give your customers an alternative to using third-party delivery apps and it’s also a way to avoid the associated delivery fees.

Best of all, curbside pickup helps you have more control over your delivery experience and allows you to build a more personal relationship with your customers.

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McCAIN INDEPENDENT OPERATOR TOOLKIT 7.ALERT LEVEL 3 ORDER COLLECTIONS

OUR CURBSIDE PICKUP POSTERFOR YOUR RESTAURANT

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McCAIN INDEPENDENT OPERATOR TOOLKIT 8.ALERT LEVEL 3 TOP TIPS

6 TIPS FOR A BETTER TAKEAWAY EXPERIENCE

1.It may be tempting to transfer your entire menu as a takeaway option, but this is not always the best course of action.

Consider how each menu item will keep during transport: Not everything travels well, so its best to leave these items out. Think about whether there is a way to package it in a deconstructed form and allow your customers to build the meal at home so that it will still be delicious when served.

Try to keep your best sellers: Keeping your most popular dishes ensures that your regular customers can still get their favourites dishes via takeaway.

Look for common ingredients and cost-saving: Creating menu items with the same ingredients is key to reducing unnecessary expenses so look for ways to build dishes with the same ingredients

DON’T LIST YOUR ENTIRE MENU 2.

Use the opportunity to provide some out the box solutions to your returning customers. Meal Kits: Offer a separate meal kit solution with cooking instructions.

Family packs: Look for ways to group some meals together to feed the whole family for a small price reduction.

Think Grocery: Add a few relevant bulk grocery times to the menu as an effort to provide added value and a greater convenience to your customers

ADD NEW ITEMS THAT AREN’T ON YOUR REGULAR MENU 3.

It’s important to make sure that each food item is properly packaged for collection and delivery - packaging in this context is as important as plating presentation.

Pack all food items in appropriate containers: Leaky foods should be in a container that can be completely sealed, any hot or cold food should be placed in containers with proper insulation.

Seal all food containers: Add a sticker to the edge of your containers to show that they have been sealed for freshness and safety, to reduce unnecessary extra handling.

Include utensils, napkins, and condiments: This will allow your customers to eat in their cars while their food is hot if desired, and also shows that you care about their full dining experience.

PAY ATENTION TO YOUR DELIVERY PACKAGING

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4.Always follow sanitization procedures and food safety guidelines as set out by the Government regulations. It’s also best to put additional protocols in place to ensure the Curbside experience is properly cleaned and monitored.

Establish team member check-in and work procedures: Make sure that all employees who show up to work have their temperature taken and do not show any signs of illness. Additionally, limit close contact between employees and establish stringent hand-washing rules.

Require wearing gloves and masks: Your staff will be in closer contact with your customers and you should make every effort to ensure that the experience is contactless.

Tell your customers about your sanitization procedures: Include a note with the collection outlining your hygiene procedures to give your customers extra peace-of-mind and actively promote the service on social media.

FOLLOW FOOD SAFETY AND SANITIZATION POLICIES 5.

To ensure the success of your Curbside Pickup, make sure you have a clear plan in place for each step of the order.

Make the pickup instructions are clear: Should your customer call or text when they arrive in your parking lot? Will you collect vehicle information during the order and approach them as soon as they park?

Mark the pickup location is clearly: It helps to place large signs on the side of the building or in front of the individual parking spaces you’d like to designate for food pickup spots.

Establish team member delivery instructions: Make sure your employees know what is expected of them when delivering food to a customer, like handing items through the window, door or into the car boot

SET CLEAR INSTRUCTIONS FOR CUSTOMER PICKUP AND INTERACTIONS

6.Once you have a curbisde pickup experience in place, it’s important to let your customers know about it.

Display a banner outside your restaurant: Customers driving by will be excited to learn that they can still order and enjoy your food without the traditional sit-down experience.

Announce your new initiative digitally: Post an announcement on your social media pages.

Encourage word-of-mouth and referrals:Ask customers who are using your new service to let their friends know that this option is now available.

SPREAD THE WORD ON SOCIAL MEDIA

McCAIN INDEPENDENT OPERATOR TOOLKIT 9.ALERT LEVEL 3 TOP TIPS

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McCAIN INDEPENDENT OPERATOR TOOLKIT 10.ALERT LEVEL 3 CONTACTLESS DELIVERY

4 TIPS FOR MAKING CONTACTLESS DELIVERY WORK IN YOUR RESTAURANT

1. Give customers a way to tell you they don’t want contact

Add ‘contactless delivery’ as a delivery option, or provide a space for customers to leave delivery preferences on your app or ordering system.

3. Thoroughly disinfect all food delivery packaging

Sanitize your surfaces and POS terminals and double-seal your orders in disinfected packaging.

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CONTACTLESS DELIVERYMany restaurants are turning to contactless delivery to help protect both their customers and employees by limiting the amount of contact had during the delivery experience, and in so doing reduce the chances of the virus being spread.

2. Pivot to mobile payments

Stop taking cash as a payment option to avoid hand-to-hand contact.

4. Use social media to promote your contactless services

Consider using short videos too to explain how your contactless options work.

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McCAIN INDEPENDENT OPERATOR TOOLKIT 11.ALERT LEVEL 3 CONTACTLESS PAYMENTS

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CONTACTLESS PAYMEN TSContactless payment systems are a safe, hygienic and efficient way to remove the need to handle cash in your restaurant. They are easy to use and increasingly the preferred method of payment for your customer.

SnapScan

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Zapper

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12.ALERT LEVEL 3 RESOURCES

ALERT LEVEL 4 USEFUL RESOURCESOur McCain Alert Level 4 toolkit provides helpful information and tips for restaurant owners and operators looking to get back to business as quickly and safely as possible with a focus on delivery only.

McCAIN INDEPENDENT OPERATOR TOOLKIT

GET THE FULL LEVEL 4 TOOLKIT

HANDLING & STORAGE

Tips on how to handle & store your McCain products correctly.

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COOKING TIPS

Expert advise on how to make perfectly crisp and delicious McCain Chips everytime.

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McCAIN INDEPENDENT OPERATOR TOOLKIT

TAP INTO OUR GLOBAL NETWORK WITH

McCAIN WEBINARS

The restaurant industry has never faced a challenge quite like the current global health crisis.

For many owners and operators there will be a need to make significant changes to business models and operating principles and procedures.

As a global business, McCain is able to provide insight and information from every continent, and as a McCain customer you get to tap into those resources so you can get important, on trend and up to date perspectives from around the globe.

Click here to access webinar resources.

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13.ALERT LEVEL 4 BEST PRACTICE WEBINARS

RESOURCES

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WE’RE HERE TO HELP CONTACT A SALES REP TODAY

For more information talk to your McCain Foodservice Representative or please call the McCain Foods (SA) toll-free help line on 0800-006-498

email saf-fs-newsletter@info.mccain.comwebsite www.mccainfoodservice.co.za

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