FREQUENTLY ASKED QUESTIONS

A. Introduction

1. What is the LANDBANK weAccess?

The LANDBANK weAccess is an internet banking facility developed for the Bank’s

institutional clients, both private corporations and government entities that will allow

them to do selected banking transactions.

2. Is LANDBANK weAccess available outside the Philippines?

Yes, once you are enrolled in the LANDBANK weAccess, you may access your accounts

and perform selected banking transactions anywhere through the internet.

B. Enrollment

1. Who are qualified to enroll in LANDBANK weAccess?

Any of the following institutional clients whose accounts are deposited with

LANDBANK can enroll in the weAccess facility:

a. Government Owned and Controlled Corporations

b. National Government Agencies

c. Local Government Units

d. Private Corporation

e. Financial Institutions

f. Cooperatives (Class A and B)

g. Small and Medium Enterprises

h. Development Partners

i. Educational and Health Institutions

j. Religious and Charitable Organizations

k. Other institutions not specified above

2. What are the accounts that can be enrolled and accessed in the weAccess?

The following accounts can be enrolled in the weAccess:

a. Regular Passbook Saving Account

b. Regular Current Account

c. Peso Easy Check Deposit Account

d. High Yield Savings Account (HYSA) – for viewing only

3. How much is the cost to avail of the weAccess?

weAccess is free of charge. The institutional clients would only have to maintain an

aggregate Average Daily Balance (ADB) of P1M. Cooperatives and Small and Medium

Enterprise (SMEs) only have to maintain an aggregate ADB of P0.500M.

4. How do we enroll in weAccess?

Coordinate with your LANDBANK depository branch comply the required enrollment

forms and other documentary requirements.

5. What are the documentary requirements needed for enrollment?

a. Submit to your depository branch the following documents:

1. Duly accomplished weAccess Enrollment and Maintenance Agreement Form –

3 copies

2. Notarized Board or Sangguniang Resolution (for LGUs) or Corporate

Secretary’s Certificate or Letter from the Head of Agency – 2 copies

b. Additional Requirements for Auto Debiting Module:

1. Duly accomplished MOA between the institutional client and the 3rd party – 2

copies

2. Duly accomplished Auto Debit Agreement by the 3rd party – 2 copies

3. Notarized Board or Sangguniang Resolution (for LGUs) or Corporate

Secretary’s Certificate or Letter from the 3rd party institution or agency – 2

copies

6. How long will it take for us to be enrolled once we have submitted our complete

documentary requirements to the branch?

For NCR clients, within 5 days from the receipt of complete requirements by the

branch, you will be enrolled in the weAccess.

Provincial clients will be enrolled on or before 10 banking days upon submission of

complete requirements to the branch of account.

7. How will we know that we are already enrolled in the weAccess?

You will be notified through your enrolled email address regarding your enrollment in

the weAccess.

You should wait for the internet password mailer and USB containing vToken

application software to be delivered personally by the branch manager of your

branch of account before you can use the weAccess.

C. Features and Usage of the LANDBANK weAccess

1. What features are available in the LANDBANK weAccess?

With the weAccess, you can perform a wide range of institutional banking

transactions, such as:

a. Balance Inquiry

View the available account balance of each of your enrolled LANDBANK account.

b. Account Statement

View over-the-counter debit and credit transactions for the day and other details

of all your enrolled deposit accounts. You can also download your statement for

the last 60 days transactions.

c. Accounts Group

Group your enrolled deposit accounts and sort them depending on your need as

to per branch, per account type, per transaction, etc.

d. Fund Transfer

Transfer funds online from your enrolled deposit account to your enrolled own or

third party deposit account either immediately or on a future date.

e. Fund Sweeping

Transfer money from your various satellite accounts (sub-accounts) to your main

account (inward sweeping) or from your main account to your various satellite

accounts (outward sweeping)

f. Auto Crediting

Transfer money by debiting from your enrolled deposit account and crediting the

funds to your suppliers or 3rd party accounts (in volume transactions).

g. Auto Debiting

Transfer money by debiting the funds from your enrolled buyers’ or 3rd party

accounts and crediting your enrolled deposit account (in volume transactions).

h. Bills Payment

Settle your bills immediately or on a future date through the bills payment facility

of the weAccess.

i. ATM Payroll

Manage your payroll on time by simply uploading the details of your payroll file

using the Payroll Credit System (PACS) and transfer funds to your payroll

destination accounts from your enrolled source deposit account.

j. Electronic Filing and Payment System (EFPS)

Pay your taxes online through the EFPS facility of the weAccess. Make transaction

request particularly to BIR and pay through the LANDBANK Electronic Tax

Payment System (ETPS). ***SOON***

k. Reports

LANDBANK services various government agencies by collecting/accepting

payments for various transactions like premiums, license fees, loan payments,

etc. Client-government agencies can view and download collection reports online.

l. Checkbook Reorder

Order checkbooks online with a maximum of 99 checkbooks per account, per

order.

m. Check Status Inquiry

Inquire on your issued checks’ status to check if they have been settled by

encoding the number and series of your checking account. Checks encashed and

negotiated within the last 60 days can be viewed as reference for check balance

reconciliation.

2. What are the hardware/system requirements necessary for utilizing weAccess?

In order to use the weAccess facility, you need to make sure that you have at least

the following specifications:

a. Internet-ready computer

b. Web-browser - Internet Explorer 5.5 or higher (Windows 2000 and above)

3. Is weAccess available anytime?

Yes, weAccess facility is available anytime, except beyond the service period for each

module:

4. Who can transact in the weAccess?

Only the maker/s and authorizer/s duly specified in the institution’s

Board/Sangguniang Resolution or Corporate Secretary’s Certificate or Letter from the

Head of Agency, whichever is applicable can transact in the weAccess.

Maker is a person given access to a particular enrolled deposit account/s and

initiates the banking transaction(s) in the weAccess.

Authorizer is a person given access to a particular enrolled deposit account(s) and

has the authority to implement (approve, disapprove, or hold) the banking

transaction(s) initiated by the maker.

5. How many users (makers/authorizers) can we enroll?

There is no limit as to the number of makers and authorizers who will use the

weAccess as long as their names are specified in the Board Resolution or any

6. How do we log into the system?

If you are currently logged in at www.landbank.com, just click the weAccess icon or

directly log-in to https://www.lbpweaccess.com. Using your enrolled User ID,

system-generated password and the response code from the vToken software to be

given by the LBP branch, you can now perform internet banking transactions.

8. What if our company’s internet connection is down, can we perform our transactions

at internet cafes?

Yes. It is an internet banking facility, so whether you are in Davao or any part of the

world, you can do your banking transactions thru the weAccess facility.

Modules Service Period

Account Information Up to 11:30 PM daily

Fund Transfer (FT) Up to 11:30 PM daily

Bills Payment (BP) Up to 11:30 PM daily

Fund Sweeping Up to 9:00 PM,

Monday to Friday

ATM Payroll Up to 6:00 PM daily

Auto Crediting Up to 9:00 PM daily

Auto Debiting Up to 9:00 PM daily

Checkbook Reorder Up to 11:00 PM daily

Electronic Filing and Payment System

(EFPS) ***SOON***

Up to 11:30 PM daily

9. How can we prove that transfers are made?

At the end of each transaction, a Transaction Acknowledgment Receipt is displayed

and each transaction will be given a unique transaction reference number that is

different from every transaction wherein the status can be viewed in the “View” sub-

module.

10. Can we generate a proof or receipt for our transactions?

At the end of each transaction, an acknowledgement screen will be displayed and

can be printed. Furthermore, a corresponding Debit/s and Credit/s Memo can be

printed for every processed transaction (Fund Transfer with both debit and credit

memo; Debit memo only for ATM Payroll Auto Crediting, Checkbook Reorder, Inward

Sweeping and Bills Payment; Credit memo only for and Auto Debiting and Outward

Sweeping).

11. How will we know that there is a transaction for authorization or our transaction has

been processed?

Authorizers will be notified through their registered email addresses if there are

transactions for authorization. If they are currently logged-in in the weAccess, they

may also check transactions from the email inbox provided in the weAccess.

Likewise, maker/s will also notified through their registered email addresses the status

of their transaction/s.

12. When will our transactions be processed?

Your transactions will be processed immediately or on a set future date. Debit/s and

credit/s from/to your funds will reflect in your balance correspondingly except for

transactions done during holidays or weekends which will be reflected on the next

banking day.

13. When will our transactions be posted?

You don’t have to wait long to inquire about your balance after each transaction

because weAccess offers a real-time debiting and crediting of your transactions.

14. Is it possible to cancel a future-dated transaction before it is due?

Yes. You may cancel a future-dated payment at least a day prior to due date before

end of the specified service period.

D. Security

1. How sure are we that our transactions over the weAccess are safe?

a. The weAccess website is authenticated and certified by the Verisign digital

certificate authority. VeriSign is the leading Secure Sockets Layer (SSL) Certificate

Authority enabling secure e-commerce, communications, and interactions for Web

sites, intranets, and extranets (Fig.1).

b. Unlike other websites, the Uniform Resource Locator (URL) of the weAccess has an

additional “s” string, which signifies that the website is secure.

(https://www.lbpweaccess.com). Refer to Fig.1.

c. The lower-right portion of the weAccess log-in page screen has a lock icon which

also indicates that the website is secure (Fig.1).

Figure 1

2. How will we know that we entered the right weAccess website?

From the log-in page, click the VeriSign icon found at the lower-right portion of the

screen to verify the website’s authenticity. You should be redirected to the Verisign

digital certificate (Fig.2).

Figure 2

https://www.lbpweaccess.com

3. How can we check if somebody is trying to use our User ID/s or Password/s?

From the right panel of the “Welcome Page” screen, click the Access Log Control

sub-module in the Administration module.

Look for the status “Failed – Invalid Password” on the dates that you did not entered

your User ID/Password incorrectly. Or, look for the date and time from the “Log-in

Time” column when you did not make any weAccess transaction.

4. How frequent should we change our password?

You will be prompted by the system to change your password every 90 days.

However, you may change your password from time to time by accessing the

Change Password sub-module in the Administration module.

The weAccess recognizes your password history up to the 10th time. So, you may not

reuse your 1st to 10th previously used passwords.

5. How will we know what transactions were made for a particular account?

Transactions made for a particular account, for a specific date/s can be viewed

through the Transaction History sub-module in the Administration module.

Transactions for one (1) month back can be viewed.

E. Concerns/Problems Encountered

1. What should we do when we cannot log-in?

Make sure you key in the correct weAccess ID, Password and Response Code from the

vToken software. Please note that the password is case sensitive.

If you input the wrong password three (3) consecutive times, you will no longer be

able to log-in. If you still remember your password, you can request to have your User

ID unlocked from the weAccess helpdesk at telephone number 405-7800.

If you forgot your password, submit a written request (noted by the authorized

signatory/ies of your institution/agency) for password resetting to your depository

branch.

Wait for the issuance of your new system-generated password though a password

mailer. Similar to your initial password, your new password shall be given by the

authorized branch personnel.

2. What should we do when we encounter problems using weAccess?

Try referring to the FAQs for your particular problem. You may also call the weAccess

helpdesk at 405-7800 to talk to a Helpdesk Agents or call your depository branch. You

may also email us at lbpweaccess@mail.landbank.com.

Contact Us

Let us know how we may help you. For inquiries, comments and suggestions, please call

405-7800 to talk a LANDBANK Helpdesk Agent (available from 8am – 5pm during weekdays)

or email us at lbpweaccess@mail.landbank.com.