We will begin promptly at – 10am PST/1pm EST The …...The dial in information for this event is: – Call-in toll-free number (US/Canada): 1 -877-668-4490 – Access code: 579 801

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We will begin promptly at – 10am PST/1pm EST

The dial in information for this event is: – Call-in toll-free number (US/Canada): 1-877-668-4490

– Access code: 579 801 091

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NAVEX Global’s Training Benchmark Survey Results:

Priorities, Practices and Trends in Training June 25th, 2014


Source: Independent & blind 2013 survey of 300+ E&C decision makers by third party market research firm


FACT Benchmarking your training program is essential.

(Source:FSGOs)


FACT Limited ability to really measure your program against others.


o The state of ethics and compliance today

o Key benchmarking metrics

o Trends and future focus for program improvement


Survey Respondent Profile o 763 compliance professionals responded

o Training Decision Maker Status: Decision Maker (35%), Non-Decision Maker (52%), Other (5%), No Compliance Training Responsibilities (8%), n=763

o Job Function: Ethics & Compliance (42%), Human Resources/Employee Relations (29%), Legal (10%), Training/Learning and Development (7%), Other (12%), n=762

o Job Level: C-Level (6%), Senior Management (22%), Management (48%), Non-Management (19%), Other (5%), n=763

o Company Size: Small: <500 Employees (32%), Medium: 500-5000 Employees (37%), Large: 5000+ Employees (31%), n=762

o Industry: 39 industries represented

o Geography of Headquarters: USA (88%) EMEA (7%), APAC (3%), LATAM (1%), CANADA (1% ), n=446


The State of Ethics and Compliance Training Today


Top Objectives: Culture, Defensibility and Prevention


Top Concerns and Challenges: Seat Time, Measurement, & Budget

*Numbers may not add to 100 percent due to rounding


Despite the Challenges, Respondents Feel Good about Their Ethics & Compliance Training


But…Specific Program Gaps Provide A Contradictory Opinion About Supervisory Training

54% Not receiving adequate training so they understand how to avoid missteps

46% Mishandling or downplaying complaints or reports from employees

38% Demonstrating attitudes or conduct not reflective of our commitment to ethics and compliance


Top Training Formats


QUIZ QUESTION Does your organization use a blended learning approach (both live and eLearning for a single topic)?

A. Yes for a few risk areas

B. Yes for most risk areas

C. Yes for all risk areas

D. No


QUIZ QUESTION With respect to ethics and compliance eLearning courses which option below best describes how much custom content you use?

A. 100% custom B. 75% custom C. 50% custom D. 25% custom E. 10% custom F. 0% custom


Rise of Short-Form Training: A Way to Help Control Budget Spend

54% (274 out of 506) organizations

are adding courses to cover more risk areas

And of those organizations…

44% (120 out of 274) are enabling those additions through the use of short-form courses


Effectiveness of Short-Form or “Burst” Learning Training



Making Sense of the Numbers

• Organizations must be more critical of their training programs; gaps exist that must be addressed

• Prevention and establishing culture of ethics are top priorities

• Courses that support culture will also help establish critical defenses

• Short-form training is being used to help control budget and manage increasing risk profile


Key Benchmarking Metrics


Hours of Training Delivered Annually Per Audience Employee Groups


Hours of Training Delivered Annually Per Audience Non-Employee Groups


Training Courses Offered Annually: Average is 1-5 Employee Groups


Training Courses Offered Annually: Average is 1-5 Non-Employee Groups


Making Sense of the Numbers

o Seat time for E&C training is very limited (6 or less hours per year)

o Certain audiences (3rd parties and Board members) are underserved based on risk profile

o 96% of organizations deploy less than 10 courses to all audiences in a year

o Organizations must take a focused, rather than volume-based, approach


Top Training Topics: Code, Workplace Harassment, Conflicts of Interest


Training Course Quality’s Impact On Effectiveness


Instructional Media Preferences



QUIZ QUESTION When making decisions about purchasing training, what is most important to you and your organization?

A. Updates to course content and offerings B. Library size (how many courses are offered) C. Look and feel (media type and interactivity) D. Vetting of product by legal/HR experts E. Availability of translations F. Cost G. Reputation of the vendor H. Industry specific content I. Other __________


Making Sense of the Numbers & Our Insights o Take a focused, risk-based

approach to your training curriculum

o Make good investments with your training budget—go for quality over quantity

o Utilize curriculum mapping to align training topics to risk areas and legal requirements

o Focus on underserved audiences such as the board and third parties


The Future of Ethics & Compliance Training


Ethics & Compliance Training Trends


QUIZ QUESTION With respect to your E&C training, how do you know if your training was successful?

A. We don’t measure success B. Learners enjoyed the training C. Learners completed the training D. We have seen changed behaviors relating to the training

topic E. We experience an increase in reports relating to the

training topic F. We see a decrease in charges/litigation/agency actions

relating to the topic G. Other _______[please use chat feature to submit]


Approaches to Measuring Training Effectiveness


1. Set training goals and identify measures for achievement of established goals

2. Establish a training plan that is based on risk analysis

3. Thoughtfully match topics to audiences (use a curriculum map)

4. Incorporate a variety of training formats and insist on high quality training

5. Ensure that program assessment and measurements actually happen

6. Improve program based on measurement results

6 Steps To Maximizing Training Program Effectiveness


Training Middle Managers

o Programs are not adequately training this population; untrained managers create risk

o Middle managers are culture carriers – they are key to establishing a culture of ethics and integrity

o They must understand your program, their role, and their responsibilities to be effective


QUIZ QUESTION With respect to training middle managers, which of the following is the most important area of focus for your organization?

A. How to spot misconduct or violations of policy/law

B. How to handle a complaint properly

C. What is retaliation and how to avoid and/or address it

D. How to support a culture of integrity and ethical behavior

E. How compliance supports organizational success

F. What are their responsibilities as leaders

G. Other [please submit a chat]


Covering More Topics without Impacting Budget or Seat Time o Short-form

o Curriculum mapping

o Targeted audience training

o Multiple methods— blended learning

o Leveraging internal resources for some training


o Program effectiveness measurement becoming a business necessity; defining key performance indicators crucial for success

o Greater focus on middle managers and other underserved audiences is needed

o Use a variety of methods (including short-from training) to help control budget and reduce impact on seat time

The Future of Ethics & Compliance Training: Key Takeaways


QUESTIONS?


THANK YOU!

Documents

We will begin promptly at – 10am PST/1pm EST The …...The dial in information for this event is: – Call-in toll-free number (US/Canada): 1 -877-668-4490 – Access code: 579 801