We Need Smarter Bots:

The rapid evolution of the

Automation Ecosystem

Mahesh Vinayagam

CEO, qBotica

RPA

Intelligent Automation

Hyperautomation

Almost every enterprise wants it done

So what is really Automated?

5

Frequent Operations

6

Opening Applications Comparing DataGathering Data

Validating ListsClicking Links and

ButtonsPerforming Calculations

Reading Emails Navigating ScreensOpening Documents

Filling FormsCopying and Pasting

DataFollowing a Procedure

or SOP

Automation of Human Work on a PC

7

Assigns w ork SOP

Instruction Manual

Automation needs to address advanced human skills

• Domain Expertise

• Empathy

• Culture

• Historic Knowledge

9

Systems integration challenges

Data isn’t available easily too !

Freeform data

Emails

Chats

Comments

Documents –PDF, Word, Excel

Process Logs Acquisition, Transformation

Automation Ecosystem

RPA

OCR NLP

ML

Intelligent Automation Ecosystem

Automation Ecosystem for dialog, context and decisions

Intelligent Chat Context & Sentiment Better Decisions

Automation Ecosystem to unearth enterprise information

Unstructured Data Process Intelligence Exception Data

lookNow lets us at some use cases

Invoice Automation with Fraud Detection

Controller BotRPA

OCR Machine

Learning

NLP

Controller + Detector Bots

NLP

Demo

BOTITORPROCESS

DISCOVERY

RPA

Machine

Learning

OCR

BOTITORS (AUTOMATED AUDITING)

Migrator Bot

PROCESS

DISCOVERY

RPA

Machine

LearningOCR

Migrator BotExtracting information from Unstructured Data

NLP

The Migrator Bot HTML to CMS

NLPAdobe Experience

Manager HTML

The Migrator BotExternal Data ingestion

NLPEnterprise

Data Environment

The Migrator BotEmails to Knowledge Base

NLP Knowledge BaseEmails

Insurance: Conversational AI Experience

CUSTOMER ENQUIRY

(WEBSITE)

NLP CONVERSATIONAL AI

(CHATBOT)

CUSTOMER CONFIRMS DATA

(CHAT/PHONE/EMAIL)

FILL CARRIER PORTALS

(RPA)

BEST PRODUCT FIT

(ML)

ENGAGES CUSTOMER

(CHAT LINK VIA SMS, E-MAIL)

BUY AND BIND INSURANCE

(RPA)

INTEGRATED INTELLIGENT AUTOMATION

Thank you!

Mahesh VinayagamCEO & Founder

qBotica, Inc