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We enhance human conversation within the enterprise world
Agenda • DRUID company • Demo Victor, Customer Self Service • Demo Alina, Manager Assitant • Demo Laura, Account Management assistant • Demo Cristina, HR Assistant • Demo Robby, UiPath Conversational RPA • The DRUID platform. What chatbots can do. How
you train your bots • NLP services and use cases
3
Why business should consider chatbots
„By 2021, more than 50% of enterprises will spend more per annum on bots and chatbot creation” ( ~Gartner)
85% of customer interactions will be managed without a human by 2020 (~Gartner)
6 billion connected devices will proactively ask for support by 2018 (~Gartner)
44% of executives believe AI’s important benefits is “automate communication that provide data can be used to make decisions” ( ~Credence Research)
40% of mobile interactions will be managed by smart agents by 2020 (~Gartner)
bots bring instant value across the enterprise
LEAD CUSTOMER PARTNER
EMPLOYEE MANAGER …functions
5| confidential
Respond to
questions Send Alerts Deliver
Reports
Track Smart Tasks
Fill in forms
#whatchatbotscando
Get smarter by learning and can listen, text and speak like a human
6
Victor Customer Support Financial Services
New and Existing
customers Notifications Contracts
Assets Invoices Payments
Complaints Contract termination
Documents download
Upload documents
Contract drafting
Contract execution
Contract termination
Hi Andreea, how can I help you today?
I can’t find January invoice
In Jan 2019 we sent you one invoice, INV23236733 1,500EUR. Want to email it to you?
Yes, please
Email sent to
Got it, thanks
7
Alina Manager’s Assistant
Approvals
• Tasks – approve and assign
• Expense accounts
• Budget requests
• Expense requests: OPEX, CAPEX
• Holidays
• Contracts
Report Insights
• Budget status
• Sales
• My teams KPIs
• Unpaid invoices amount
• Collection status
Buna Andreea, ai 1 OPEX de aporbat. Vrei sa il vezi?
Da
Aproba
Ai vreun comentariu de adaugat?
Nu, multumesc
Opexul pentru reinnoire certificatdigital a fost aprobat cu succes. Vrei sa te mai ajut si cu altceva?
8
Cristina HR Virtual Assistant
Admin Recruiting On Boarding
Training Comp & Ben Evaluation
FAQ
Buna Andreea, cu ce te pot ajuta?
Nu pot ajunge azi la birou
O, imi pare rau. Sa te notez cu o zide CO?
Da, te rog
Notat. Am trimis email si lui Dragos,
managerul tau.
Merci
9
Laura Sales Virtual Assistant
360 Supplier
360
Client 360
Article
My tasks My KPIs My teams’ tasks
My teams’ KPIs Orders Campaigns
Sales Regions
KPIs
Buna Andreea, cu ce te pot ajuta azi?
Ajuta-ma te rog cu info despre clientulAdventure works
O, imi pare rau. Sa te notez cu o zide CO?
Da, te rog
Clientul are o limita de credit de 20k EUR, se incadreaza in clasa mare de risc, valoarea comenzilorYTD=25kEUR. Valoarea neincasatelor este 15k EUR
Merci
#Robby – conversation RPA
10
Trigger RPA processes from chat
Get human feedback during RPA process
Ask statistics from the Orchestrator
11| confidential
#howitworks
CRM
ERP
HRIS
Conversation Designer
Apps Connector
DB
…
UiP
ath
o
rc
he
str
ato
r
12
role industry process
having 150+
skills built-in
For
e
ve
ry
For
Customers 20+
For Employees
10+
For Business Partners
10+
For Marketing &
Sales 10+
For Supply Chain
Management 50+
For F&A 20+
For Customer
Service 20+
For HR 10+
For Managers
10+
#AIrichservices
language processing
which allow you to
process natural language, identify
intent, extract context and acknowledge
sentiment
vision processing
Which process images based on algorithms to smartly identify,
caption and moderate your pictures
knowledge processing
Map complex
information and data in order to solve tasks
such as intelligent recommendations and
semantic search.
voice processing
Convert spoken audio
into text, use voice for verification, or
add speaker recognition
search processing
Add Search APIs to your chatbot and harness the
ability to comb billions of webpages, images, videos,
and news with a single API call.
14
role industry process
Solution develop
ment platform
For
e
ve
ry
INTEGRATION SECURITY CONVERSATIONAL
MOBILE FIRST PERFORMANCE LARGE VOLUMES
ANALYTICS CLOUD PARTNER FOCUSED
15
Thank you!