We are looking for new talents!

• Are you ready to work in a fast paced environment,

with opportunity for career progression?

• Do you want to be part of a multicultural team, with

colleagues from all around the world?

• Do you want to utilize and improve your foreign

language skills further?

• Are you ready to take up challenges and give prompt

solutions for customers with their requests?

• Do you want to get exposed to the travel industry and

gain experience in this field?

Who are we, Agoda.com?

• Agoda.com is one of the world`s leading online hotel booking platforms.

• We work with hundreds of thousands of hotels worldwide to offer discounted hotel rates to customers.

• Agoda site is multi-lingual and currently available in 38 languages, with more in development. Agoda employs more than 1,300 travel professionals of all nationalities based across 35 offices.

• Check our website.

What does Customer Support do?

• answer customer or hotel partner calls & emails professionally in

English & in Foreign languages

• investigate, make decisions and take action on inbound contacts

• handle and resolve customer requests based on the customer

delight principles

• provide customers with product and service information

• identify and escalate priority issues to the relevant parties based

on set procedures

• follow up open cases till resolution is achieved whenever

necessary

How we work?• Shift based work schedule – weekly rotation (provided

2 months in advance)• AM week ~ 06:00 – 14:30 CET• PM week ~ 14:30 – 23:00 CET• Cover week ~ 9:00 – 17:30 CET• Work on Public Holidays when scheduled• Adherence to breaks and other schedules– 0,5 hr meal break– 1 hr personal break in slots (divided to 6x 10

minutes)• You are trained and supported to reach your

performance targets• Your work is monitored and you receive feedback

continuously

How to apply?• Please check our website

“careers” section, or click on the link below:

https://careers-agoda.icims.comLooking forward to meeting you at our office:

1062, BudapestTeréz körút 55-57Eiffel Tér OfficesTower B, 4th and 6th floor