Wayne Portal Training - Using Wayne Portal 2015-01-203/Vista DL Series HS4/Vista Vista 4/Vista DS Series inOvationTV Vista CNG 700 Series Fusion Nucleus Wayne 1000 Centurion Series

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[email protected]

Using Wayne Portal

Wayne Portal Training

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Accessing Wayne Portal

https://portal.wayne.com

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Accessing Wayne Portal – https://portal.wayne.comhttp://www.wayne.comClick “Support” link

NA Channel Partners sectionClick “Wayne Portal” link

Or, from any browser:


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Accessing Wayne Portal – https://portal.wayne.com

Sign in using new User Name and Password

Forgot User Name or Password?Click link to retrieve

Did not pre-register?Click link to get User Name and Password

User who pre-registered for Wayne Portal by December 11 deadline:User name and password provided in email from [email protected]

Enter Portal user name and password here


Navigating Wayne Portal


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Navigating Wayne Portal

Portal Modules(modules may vary depending on access level of individual account)

• Dashboard• Distributor Tools• Library• Order Products• Service Tools

Click on each module to access content

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Navigating Wayne Portal – Dashboard

DASHBOARD MODULE

Dashboard allows users to view their favorite sections at a single glace when they first enter Wayne Portal

Users are able to pin certain content to their dashboard by clicking the “Add to Dashboard” icon found within Wayne Portal

Wayne Portal Dashboard is pre-populated with Recent News and Service Memos

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Navigating Wayne Portal – Distributor Tools

DISTRIBUTOR TOOLS MODULE

Includes the following tabs:• Collateral & Sales Tools• Parts Management• uLODmedia (coming soon)• Manage Invoices• Contractor Services

uLODmedia

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Collateral & Sales Tools

Allows users to order Wayne collateral materials

This section is a link to the existing WayneDistributor.com website used to order marketing materials such as printed brochures

For users WITH an existing WayneDistirbutor.com account:1. Enter email address2. Enter password3. Check the “I am a returning user”

button4. Click Continue

For users WITHOUT an existing WayneDistirbutor.com account:1. Enter your email address2. Create a password3. Check the “I am a new user”

button4. Click continue

uLODmedia

Do not enter Portal user name or password hereUsers must enter WayneDistributor.com user name and password

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Collateral & Sales Tools

This section is a link to the existing WayneDistributor.com website used to order collateral and printed materials

Once logged in with a valid account, users are able to place order for printed brochures and other marketing materials

uLODmedia

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Parts Management

Allows users to run queries including:• Replacement Item Lookup• RMA Tracking• Part Warranty Tracking

These queries are the same as were previously available in Waynesby

This tab is accessible only to those with active Oracle accounts

uLODmedia

NOT ALL USERS WILL HAVE ACCESS TO THIS SECTION

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uLODmedia uLODmedia

Allows users to register for a uLODmedia account

NOT YET AVAILABLE, BUT COMING SOON

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Manage Invoices

Allows users to view current account information as well as pay invoices

This is the same tool that was available through the “Manage Your Account” link on Waynesby

This tool is accessible to those users who used the “Manage Your Account” feature in Waynesby

uLODmedia

Do not enter Portal user name or password hereEnter the same user name and password used when accessing “Manage Your Account” on Waynesby

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Contractor Services

Allows users access to service reports and payment status

This is the same tool as was available through the “Contractor Services” link on Waynesby

This tool is accessible to those users who used the “Contractor Services” feature in Waynesby

uLODmedia

Do not enter Portal user name or password hereEnter the same user name and password used when accessing “Contractor Services” on Waynesby

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Navigating Wayne Portal – Library

LIBRARY MODULE

Includes the following tabs:

• Documents• Recent News• Service Memos

The following can be found in the Documents section:1. Graphic spec sheets2. Software downloads previously

found on ASONet3. Installation manuals4. Other Wayne documents

Brochures are located on www.Wayne.com

This is where graphic spec sheets and software downloads are located

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Documents tab contains thousands of files previously available on Waynesby and ASONet

This includes:1. Installation manuals2. Product photos3. Graphic specification sheets4. Software downloads5. Much more

While Waynesby and ASONet were based on a folder structure, Wayne Portal relies on search, much like Google

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To search for a document in Wayne Portal Library, simply type a search term into the search box

Library content is organized by content type, product type, product name, dispenser configuration, brand, etc.

A general search, such as “Ovation” will deliver 1,500+ results

More targeted searches such as “Ovation graphic Shell B12/3” will deliver a targeted response

Library is SEARCH based

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Search of “Ovation” returns numerous results

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Search of “Ovation graphic shell b12/3” returns a very targeted result

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Once specific file is located, click the Download icon

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Content Type

ASONet content Reference Guide

Calibration Report Release Notes

Communication Retrofit Kit

Comparison RMA

Contact Info Sales Tools

Dimension Scope of Work

Disclaimer Service Kit Manual

Dispatch Notifications Service Manual

Features Service Memo

Footprint Service Report

Graphic Specifications Site Survey

Installation Manual Software Upgrade

Instructions Start Up Manual

License Start Up Report

Maintenance Manual Supported Devices

Model Designation Chart Technical Data Sheet

Operation Manual Technical Reference

Parts Manual Technical Training

Policy Testing

Procedure Training Manual

Product Photo Upgrade

Programming Manual User Guide

Examples of terms that can be used in Library search


Product Features

2PM Meter Card Reader Heater Fan Loyalty TED Box

4000 Series Cash Acceptor Hose Mast Power Conditioner Totalizer

67 Box CAT Hose Retractor Preset UDB

ADA Contactless HyperPIB Price Sign Unit price display

ADA CAT Keypad DEF module iDPOS Printer Vapor Recovery

Additive Blending Dispenser Secure Access iGEM Pulser VGA display

Alphanumeric Dual CAT iMeter Push-to-Start Vistacard

Apple Pay Dual Computer Inlet Check Valve qVGA Display Vistapay

ATG Dual Unit Price Display iSense Remote Key Injection Warranty

AutoGas Duplex II iX CAT Sales volume Wayne Connect

Back Office ECB Board iX Fleet SAM Box Wayne Plus

Bezel Lock Electronic Head iX Media Security Wayne SCAN

Bezel Secure Access External Filter iX Pay Service Coding Wayne TAP

Bill Acceptor Forecourt Controller iX Technology Sonic WALL Wayne Vac

BlackPipe Fujitsu Keypad SurePOS WayneTRAC

Call Button Healy VAC Lift-to-Start TDS Box Xflo Meter

Product Type

Advanced Technology

Aftermarket Service

CNG Dispensers

Components

Fleet Fuel Dispensers

Marketing Materials

Retail Fuel Dispenser

Retail Gas Station Systems

Security

uLODmedia

Product Names

1/Vista CVN Global Star Reliance

140 Series D2400 Harmony Schlumberger

160 Series D8000 Helix Select

2/Vista DD Series HS1/Vista Tokheim

3/G DEF HS3/Vista Vantage

3/Vista DL Series HS4/Vista Vista

4/Vista DS Series inOvationTV Vista CNG

700 Series Fusion Nucleus Wayne 1000

Centurion Series Gateway Ovation Wayne Connect

Century Genuine Parts Ovation2 Wayne PIB

Cloud Solutions Global Century Premier B Wayne Plus

CNG Global Ovation Premier C

Terms listed on this page are examples and may not be a complete listNOTE: misspellings will result in incorrect or incomplete search results

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Recent News tab contains communications from Wayne Fueling Systems

This is the same content that was previously located in the Wayne North American Announcements section of Waynesby, including content from Wayne’s weekly distributor communication email

The Recent News tab includes a search bar

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Service Memos tab contains all service memos previously located on Waynesby as well as ASONet

The Service Memos tab includes a search bar

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Navigating Wayne Portal – Order Product

ORDER PRODUCT MODULE


1. Retail Dispensers2. Fleet Dispensers3. Retail Systems4. Upgrade Kits5. Media6. Service Parts7. Order Parts Online

Order Parts Online


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To download a product order form, select the appropriate tab

Click on the Order Form name on the right side of the screen

The Order Form will download

Order Parts Online


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Order Parts Online

Order Parts Online

Allows users to:1. Order Genuine Parts2. Check status of parts orders3. Check status of dispenser orders

This is the same tool available through the “Order Genuine Parts Online” link on Waynesby

Enter iStore user name and password

NOT ALL USERS WILL HAVE ACCESS TO THIS SECTIONNOT ALL USERS HAVE A iSTORE USER NAME

Do not enter Portal user name or password hereEnter the same user name and password used when accessing Wayne iStore

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Navigating Wayne Portal – Service Tools

SERVICE TOOLS MODULE


Start-Up ReportService Forms

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Core to provide info on what should happen here

Start-Up Reports allows users to submit Site Start-Up Registration forms (previously in Support Central)

The new form will allow users to submit site information and equipment serial numbers in one step

This form must be submitted immediately equipment commissioning at a site

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Service Forms is a connection to Wayne’s new Services SharePoint Page which contains onboarding and request forms, such as EM1, Site Account Site Account Registration, and Xflo™ Meter Follow Up

Clink link to access Services SharePoint Page

NOTE: once connected to Services SharePoint Page, users are required to re-enter their Portal User Name and Password

This link is for Distributors and ASOs only

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Access point for Wayne’s new Services SharePoint Page

Sign in with Wayne Portal User Name and Password

Enter your Portal user name and password here

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Service Forms is a connection to Wayne’s new Services SharePoint Page which contains onboarding and request forms, such as EM1, Site Account Site Account Registration, and Xflo™ Meter Follow Up

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FAQs

I’ve lost my user name and / or password – what do I do?1. https://portal.wayne.com2. Click the “Forgot user name or

password?” link – this will open an email

3. Be sure to include your name and company in the email

4. You will receive an email from [email protected]

I pre-registered for a Portal account but didn’t receive anythingAll users who pre-registered with a valid email address by the December 11th deadline had accounts created in advance of Wayne Portal launchLogin credentials were sent too all pre-registered users on January 19 from [email protected] who did not receive this email should check their spam folder

I didn’t pre-register for a Wayne Portal account by the December 11th deadline – what should I do?1. https://portal.wayne.com2. Click the “New User” button3. Fill in form and hit submit4. Failure to provide accurate

information will delay registration5. Portal user names and

passwords will be provided in an email from [email protected]

6. This process may take up to 24 hours

Can I change my password?No, not at this time

I can’t find graphic specification sheets – where are they?Graphic specification sheets, along with all other Waynesby and ASONet content can be found in Portal Library; all content is keyword searchable

I can’t find software downloads –where are they?Software downloads previously found on ASONet, along with all other Waynesby and ASONet content can be found in Portal Library; all content is keyword searchable

A co-worker does not have a Portal account but needs access – should I share my login credentials?No, your username and password are unique to you and should not be shared; if a co-worker needs an account they can register at https://portal.wayne.com by clicking the New User button

Where can I find brochures?Sales brochures and public documents and as such, are not located on Portal; brochures can be found on www.wayne.com


Questions?

Email [email protected]