Wavelength USA was a truly inspiring, mindthesamewavelength.com/wp-content/uploads/2014/11/Wavelength-USA... · Wavelength USA was a truly inspiring, mind ... and how they ‘pretotype’

Wavelength USA was a truly inspiring, mind changing experience...privileged access to some of the world’s finest companies and their leaders...a unique opportunity to examine great innovation and customer service.”MaRK BaILEY,

DIRECTOR, GROUP CUSTOMER MaNaGEMENT, ROLLS-ROYCE PLC

3WaVELENGTH USa 2014

www.thesamewavelength.com

3WaVELENGTH USa 2015WHaT IS WaVELENGTH USa?

Between June 14th and 19th 2015, Wavelength USA will provide you with unique opportunities to get inside some of America’s most pioneering and successful businesses and into the heart of the digital revolution in Silicon Valley.

Meet the entrepreneurs, CEOs and thought leaders in the companies at the frontiers of service excellence, employee engagement, product and service innovation and doing business in an increasingly disruptive world.

In Dallas, Texas, we have unique access to the legendary Southwest Airlines and in Portland, Oregon, a company turning banking on its head, Umpqua Bank, the self-proclaimed ‘World’s Greatest Bank’.

In Mountain View, California, we take you inside two of the most influential, innovative and disruptive companies on the planet: Google and LinkedIn – the latter now has 300m users growing at two a second!

In Palo Alto, we will meet the designers at IDEO, cited by Business Week as one of the world’s most innovative companies.

Our ‘Inside Silicon Valley’ module will then immerse you in the disruptive innovation of the Valley. You’ll meet leading entrepreneurs, VCs, commentators and leaders from the likes of Twitter, Facebook and Airbnb.

The delegates are a richly diverse group of senior corporate executives and highly successful social entrepreneurs from Asia, Europe, Africa and Australia.

WHAT is WAVELENGTH UsA?

Give us a week and you’ll experience a lifetime of learning.

4 WaVELENGTH USa 2014



...undoubtedly the most enlightening 6 days I have ever spent, learning radical ideas, observing great practice, and meeting brilliant people.” SUVO SaRKaR, GENERaL MaNaGER,

RETaIL BaNKING & WEaLTH MaNaGEMENT, EMIRaTES NBD



WaVELENGTH USa 2015WHY YOU SHOULD COME WITH US

WHy yOU sHOULDCOME WiTH Us

Challenge your thinking Step outside your industry and learn from alternative business models and cultures.

Understand customer service excellence Learn how to engage the hearts and minds of employees to create a culture of service excellence.

Get Inside Silicon Valley See for yourself how no industry is immune to the disruption of the digital revolution.

Get the inside track on innovation See how step change innovation processes are designed and executed.

Build your global network Forge invaluable relationships with peers and entrepreneurs from around the world.

YOU WILL BE RE-ENERGISED, REfRESHED, INSPIRED, EDUCaTED aND CHaLLENGED!

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7WaVELENGTH USa 2015WHY YOU SHOULD COME

WHO’s THis fOr?

WHO’S THIS fOR?

Service excellence, innovation, employee engagement and coping with digital disruption are themes relevant to most disciplines and all sectors, but especially pertinent to leaders who are responsible for:

Driving customer service excellence

Understanding how technology is disrupting their markets and customer bases

Creating a ‘great place to work’ culture

Driving product and service innovation

Joining the group will be a select number of social entrepreneurs from Africa and Asia pioneering new business models focused on finding solutions to some of society’s biggest challenges. They add unique, challenging perspectives.

The only word I can find to describe Wavelength USA is ‘extraordinary’. I feel that I’ve had one year’s worth of development in one week.” TaNYa STEELE,

EXECUTIVE DIRECTOR,

fUNDRaISING,

SaVE THE CHILDREN



9WaVELENGTH USa 2014WaVELENGTH USa 2015

WHO’s BEEN BEfOrESince 2011, 100 top business leaders from 47 companies and 20 countries have experienced Wavelength USA.

Raheel Ahmed

Regional Head Retail Clients,

Middle East, North Africa,

Pakistan & Europe

Bill Waters

Chief Corporate Strategy Officer

USA

Mark BaileyDirector of Group Customer Management & ServicesUK

Rolls-Royce

Amer Sajed

CEO USA

USA

Alison Platt

CEO Countrywide

UK

Nandita Bakhshi

Executive Vice President, Head of Retail Distribution and Product

Graham BastinHead of Global Infrastructure DeliveryUK

Tanya Steele

Executive Director Fundraising

Jonathan ShawcrossCOOGroup IT

Suvo SarkarGeneral Manager, Retail Banking & Wealth Management

Shayne NelsonGroup CEO

Christine PalmerChief Risk Officer Corporate Banking Division

Chris NewkirkHead of International

WHO’S BEEN BEfORE

Mark Freeland

Controller of Fiction & Entertainment



THE WEEK

DaY ONE: SUNDaY Dallas, TX

Welcome to Wavelength USA

An in-depth briefing on the companies you will visit and detailed preparation to ensure you will derive maximum value from the trip.

DaY TWO: MONDaY Dallas, TX

Southwest

Experience the world’s most successful airline and how it sustains its legendary culture of customer service and employee engagement.

DaY THREE: TUESDaY Portland, OR

Umpqua Bank

The self-proclaimed ‘Worlds Greatest Bank’ is a case study of how to use culture as a source of competitive advantage to deliver record growth and outstanding service.


THE WEEK




DaY fIVE: THURSDaY Mountain View & Palo Alto

LinkedIn

Learn what it takes to reach 300m members in just twelve years from one of the Valley’s most disruptive businesses.

IDEO

The world’s leading design agency gives us a hands-on demonstration of the power of user led innovation.

DaY fOUR: WEDNESDaY

Mountain View, CA

Google

We get inside the Googleplex to witness first-hand this game changer’s future strategy and how they ‘pretotype’ innovation.

THE WEEK

Dinner with the Valley

DaY SIX: fRIDaY Menlo Park, CA

Meet the leading entrepreneurs, commentators and VCs and get to understand the disruptive new technologies, business models and trends every executive should be aware of.

Inside Silicon Valley

Inside Silicon Valley



OUr HOsTs

Positively Outrageous Service Over 43 years Southwest has won every award there is for great service, outstanding company culture and safety.

Despite operating in one of the world’s most regulated, lowest margin industries, it has set the standards for customer service and sustaining a great-place-to-work culture.

With revenues of $18 billion and 45,000 employees, this remarkable business continues to grow, innovate and be a case study for business schools worldwide.

UMPQUa BaNK

Service excellence

Creating a great place to work

Innovative people practices

Service excellence

Innovation

Re-Inventing Banking

The World’s Greatest Bank “Welcome to the World’s Greatest Bank. May I help you”? Walk into any Umpqua Bank store (not branch) or call the Portland HQ and that’s the proud greeting you’ll get.

Subject of several Harvard case studies and one of Fortune’s ‘Best Companies to Work for’, Umpqua has been referred to as a ‘cultural phenomenon’.

With $22bn in assets, Umpqua has figured out how to stay ahead of the transformations in technology, markets and culture that have shaken its competitors and has built a brand that stands for something special in an industry that is profoundly broken.

An unmissable visit and chance to meet visionary CEO Ray Davis.

SOUTHWEST aIRLINES

OUR HOSTS


GOOGLE LINKEDIN

Innovation culture

Employee engagement

‘The acceleration of everything’

Disruption

Employee engagement

Rapid growth

IDEO

Design thinking

Creating a culture of innovation

52,000 People Changing the World At the HQ of one the world’s most iconic companies you will see how the digital revolution is causing ‘the acceleration of everything’ and radically changing how we do business, consume and interact with the world.

Five time winner of Fortune’s ‘100 Best Companies to Work For’ competition, Google is principally an engineering-led company. We will hear from Alberto Savoia, Google’s Innovation Agitator and a true radical innovator.

A not-to-be-missed opportunity!

Connecting Talent & Opportunity at Massive Scale Co-founded 12 years ago by Reid Hoffman – one of Silicon Valley’s most successful VCs – LinkedIn now has 313m members in over 200 countries.

It has completely disrupted the recruitment industry, eclipsing other online executive search businesses and making head-hunters world-wide rethink their strategies. Anyone looking for their next job or employee is using LinkedIn.

We will learn from the leaders how they met the challenges of building something brand new so rapidly and created a great-place-to-work culture.

The World’s Leading Design Firm IDEO is the innovation engine behind some of the world’s biggest brands.

Since 1991, IDEO has regularly won at the ‘Industrial Design Excellence Awards’ and just ranked #10 in Fast Company’s ‘Most Innovative Companies’ list.

IDEO’s renowned multi-disciplinary culture and innovation process gave rise to the Apple mouse, the first laptop computer, the Palm V and hundreds of other benchmark designs.

Hosted by Tim Brown (CEO), this highly participative session will demonstrate the power and application of ‘design thinking’.



Inside Silicon ValleyThe ways we produce, consume, interact, communicate and market have all been radically changed by the global digital revolution centred in Silicon Valley.

We’ve partnered with Andreessen Horowitz the hottest VC firm in the Valley and Silicon Valley Bank (SVB), who bank an astonishing 70% of all VC backed technology companies in the USA, to deliver this module.

You’ll get to understand the disruptive technologies, new business models and key trends every executive should be aware of and which are about to affect your business.


15WaVELENGTH USa 2015INSIDE SILICON VaLLEY

DiNE WiTH THE VALLEy

You will dine with 30 or so of the leading VCs, angel investors, entrepreneurs, commentators and business executives who will provoke and inspire.

MEET THE VALLEy’s HOTTEsT COMpANiEs

You will meet some of the most disruptive innovators in Silicon Valley who are challenging existing business models.

MEET THE prACTiTiONErs

Multinationals like Coca-Cola, American Express, Ford and P&G operate corporate venturing units to access the Valley’s innovation and disruptive technologies. We’ll meet the leaders of these units.

HEAr frOM THOUGHT LEADErs

You’ll hear from the thought leaders with their finger on the pulse of the sharing economy, big data, innovation, what’s happening, what’s next and what’s next next!

MEET THE ENTrEprENEUrs

At Andreessen’s HQ, you will meet the entrepreneurs from their leading portfolio companies, with technologies directly relevant to your company and sector.

Over the course of an amazing 48 hours you will…



LANDiNG THE LEArNiNGs

BEfORE YOU GO

One of the Wavelength team will speak with you to understand why you are coming, your learning style, to answer any questions and to agree how you will communicate your experiences when you get back to the office.

ON THE GROUND

Our host companies are fully briefed about the make-up of the group and the issues you are keen to understand and explore.

All sessions are as interactive as possible. We don’t just meet the leaders, we tour the facilities and meet frontline staff to get the full picture.

There will be facilitated time after each session for reflection and learning and the last afternoon is for action planning your return to work.

CaPTURING THE WEEK

We will be photographing, recording and producing a report that’s available for you to use immediately so that you can share your learnings within your organisation.

Wavelength provides world-class stimulus, but we don’t believe in pointless inspiration. We structure your learning so that when you return to work you can make the most of your experiences.


17WaVELENGTH USa 2015 17


It opened my eyes to new business worlds, new ways of thinking and a wonderfully diverse group of fellow thinkers. If you are lucky enough for the opportunity to come your way, grab it.” MaRK fREELaND,

CONTROLLER, fICTION & ENTERTaINMENT, BBC

LaNDING THE LEaRNINGS


18 WaVELENGTH USa 2015 COSTS

COsTsCost £23,500 + VAT

The price quoted EXCLUDES all flights to and from and within the USA and all hotel room incidentals.

Dates:

Starts 9am Sunday 14th June 2015

Ends 10.30pm Friday 19th June 2015

Contact us to book a place or ask questions

[email protected] +44 (0) 7966 193 343

[email protected] +44 (0) 7714 521 061


19WaVELENGTH USa 2015THE SMaLL PRINT

1. Wavelength USA 2015 events will take place in Dallas, Portland, Half Moon Bay, Palo Alto, Mountain View and San Francisco. Transfers between hotels and venues will be in private, luxury coach.

2. High-end accommodation will be provided, as follows:

6. British passport holders may be eligible to travel to the USA under the Visa Waiver Programme, details of which are to be found at http://london.usembassy.gov/niv/vwp.html. The failure to determine your eligibility for travel under the Visa Waiver Program may result in you being denied the opportunity to travel to the USA.

7. Delegates based outside the United Kingdom must contact the appropriate US consulate authority in their country of residence for full details of the relevant visa or travel authorisation requirements.

8. You should take the necessary steps to meet the visa or travel authorisation requirements which apply to you at the earliest time. Confirmation of eligibility under the Visa Waiver Programme can be obtained in some cases in under 72 hours. However, confirmation might take significantly longer than this, and it may be the case that you are not eligible to enter the United States under the Programme and therefore require a visa. Most visa applications require an interview at a US consulate authority. You should check with your local US consulate authority about the current visa application completion time. In most cases a fee will be payable. Medical treatment in the USA can be very expensive, and there are no special arrangements for British travellers. You should ensure that you have comprehensive medical insurance, which includes hospital treatment and medical evacuation to the UK. You should seek medical advice before travelling to the USA from your GP, practice nurse or travel health clinic, and ensure that all appropriate vaccinations are up-to-date. Additional health requirements may apply to travellers from outside the United Kingdom, and you should check with your local US consulate authority about what the relevant requirements are well in advance of travel.

9. The full fee for the tour must be paid to Wavelength Companies Ltd no later than Friday 27th March 2015 and failure to do this may result in the cancellation of the delegate’s place on the tour.

2.1. In Dallas at The Four Seasons: the hotel’s features and amenities include business centre services including high-speed wired & wireless internet access; golf course; fitness centre; and swimming pool.

2.2. In Portland at The Nines: the hotel’s features and amenities include business centre services including high-speed wired and wireless internet access, and fitness centre.

2.3. In Half Moon Bay at The Ritz-Carlton Hotel: the hotel’s features and amenities include in-room wireless, high-speed Internet access and computer and fax outlets; an executive business centre; a spa and beauty salon; fitness centre with complete Cybex gym and yoga studio; and swimming, tennis and golf facilities.

2.4. In San Francisco at the Hotel Vitale: the hotel’s features and amenities include in-room wireless, high-speed internet access and laptop safe; a fully equipped business centre open 24-hours; a fitness room and spa.

3.1 Arrival and departure car transfers and any hotel incidentals are not included in the tour price. Delegates are required to pay an additional deposit of £500 +VAT per person to cover these costs. The actual costs of your transfers and hotel incidentals may be more or less than the deposit you provide. If this is the case then after the end of the tour we will issue you with an invoice which either: requires you to pay the additional money needed for transfers and hotel incidentals; or returns any unused balance from the deposit for your transfers and hotel incidentals.

10. There is a minimum number of 15 delegates required for the tour to take place. If the tour is cancelled because of insufficient numbers delegates will be informed no later than 30 days before the scheduled tour start of June 14th 2015.

11. As delegates are responsible for their own outward and homeward transport no arrangements have been made by Wavelength in the event that those outward or homeward journeys are delayed.

12. All monies paid to Wavelength Companies Ltd in respect of Wavelength USA 2015 will be held in a trust account.

13. In exceptional circumstances Wavelength may need to alter the details given in this brochure. If any changes to these details are required then Wavelength will make these changes clear to delegates.

3. All meals (i.e. breakfast, lunch and dinner) are included commencing with breakfast on Sunday 14th June 2015 and ending with dinner on Friday 19th June 2015.

4. Passport and Visa requirements: all travellers to the USA must hold a valid passport. Travellers to the USA will also require a visa unless: • They are eligible to enter without a visa under the Visa Waiver Programme

(please note that you will still be required to obtain a travel authorisation through the Electronic System for Travel Authorization, which can be accessed via the US Embassy website); or

• They are exempt from the visa requirement.

5. For more information about these categories for British passport holders please see the US Embassy’s website: http://london.usembassy.gov/niv/index.html

Adrian Simpsone: [email protected]: +44 (0)7966 193 343

Liam Blacke: [email protected]: +44 (0)7714 521 061


Wavelength USA provides leaders with access to

some of the world’s most admired companies and

highly accomplished leaders to build their knowledge,

insight and networks.

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Wavelength USA was a truly inspiring, mindthesamewavelength.com/wp-content/uploads/2014/11/Wavelength-USA... · Wavelength USA was a truly inspiring, mind ... and how they ‘pretotype’