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Waters Software Maintenance and Support plans are available for all Waters software products. From a single workstation to an enterprise-level system, Waters has a plan to support your needs.

Waters Software Maintenance and Support Plans

Cost-effective protection of your Waters™ software product whilemaximizing the value of your investment with FREE upgrades

COMPREHENSIVE SUPPORT FOR WATERS SOFTWARE PRODUCTSSoftware maintenance and support plans offer comprehensive global, enterprise-wide support to solve software problems and answer questions, protecting you against potentially expensive disruptions that may affect your business success.

Our plans also put you in control of your upgrade strategy: when it’s time to upgrade, you will have the rights to free major product releases so you can take full advantage of technology and product enhancements whenever you want.

PLAN BENEFITS■■ Lower total cost of operations

■— Budgets are easier to manage, and more predictable, when you know there won’t be surprise expenses or unexpected charges

■— Major product and technology releases at no extra cost

■— Discounts on software training and Professional Services such as System Health Checks and Validation Services

■■ Increased efficiency and productivity

■— Updates to the latest version of software so you get the latest product enhancements for increased productivity

■— Quick resolution of problems with remote support, priority access telephone and email support with highly trained technical professionals

■— Timely product and technical information updates

■■ Greater convenience and accessibility

■■ Access to web-based technical documentation anytime, anywhere at www.waters.com/support

■■ Comprehensive support for enterprise-wide operations

Maximize your support investment, unlock the full value of your Waters Software Solutions and control your upgrade strategy.

SYSTEM HEALTH CHECKSystem Health Check (SHC) is a regular assessment on the health of your software environment by identifying security, performance and configuration problems before they can impact critical operations.

Please note: This service is not available in all areas.

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Waters Corporation 34 Maple Street Milford, MA 01757 U.S.A. T: 1 508 478 2000 F: 1 508 872 1990 www.waters.com

Waters has consecutively earned the ACE Award since 2001 for providing best-in-class technical knowledge, issue resolution, and process support.

Waters and The Science of What’s Possible are trademarks of Waters Corporation.All other trademarks are the property of their respective owners.

©2019 Waters Corporation. Produced in the U.S.A. January 2019 720004767EN KP-PDF

WATERS GLOBAL SERVICES

Delivering world renowned services and supportWaters Service and Support offerings are tailored to optimize your laboratory productivity while addressing your budget realities. Our offerings help maintain system peak performance, minimize down time, address scientific application challenges, and support stringent compliance requirements. As your services and support provider, we are committed to the success of your laboratory and business.

Waters Quality Support and Consultative services ensure your success wherever your laboratory is located in the world.

PLAN FEATURES

Priority Access Telephone Technical Support

Knowledgeable technical support individuals available to support you remotely for a quick resolution to any problem.

Product Upgrades Released During Coverage Period

Keep your product up-to-date. Exclusive access to service release downloads through the Waters Support Center.

Software Qualification Option

Assists you in meeting regulatory compliance requirements for your data system.

Unlimited Email Support

Waters iRequest is a convenient online support request system for you to submit questions via email.

Online Access to Self-Service Support Information

Technical notes, release notes, user manuals and known software issues help you get answers to your questions quickly.

Exclusive Online Access to Waters Informatics Online Community

Share and interact with peers and Waters software experts worldwide in dynamic discussions.

Discounts on Waters Educational Services

Reduce training costs while keeping your staff trained on Waters software programs.

Access to Information about Future Technologies

Preview new and upcoming products with information provided in the Waters Community Forum.

PLAN EXCLUSIONS■■ Instrumentation service

■■ Third party computer software, operating systems, hardware and peripherals

■■ Supplies or consumables

■■ Software, methods or procedures for performance verification, calibration or qualification

■■ Onsite support and upgrade installation services

For more information, or to purchase a Waters Software Maintenance and Support Plan,

please contact your local Waters office.