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Warranty Entitlement Review
Agenda
• Warranty Initiative Overview
• Entitlement Overview
• Questions?
Warranty Changes
2008
Program Test to Make Products “Easier to Sell”
2009
Introduced Maximum Strength Warranties that made it easier to sell, but harder to administer
2010-2
012
New system with accessible information and improve the service experience.
ServiceBench
• Software Service
• Enhance Claiming and Validation/Corrections
• Dealer Visibility to Serial Number Detail
• Introduce Claiming Online to Dealers
Three Phases
Phase I
• Security Setup/ Entitlement
Phase II
• Claims Processing - Pilot
Phase III
• Claims Processing Roll-out
www.servicebench.com
Login using credentials
your WSA provides
LOG IN
NEW USER INFORMATION
eMail address for
“Forget Password”
NEW USER INFORMATION cont’d
Enter your own
unique password
MAIN MENU
Click on Entitlement
Cursor Over
Shortcuts
Or Click on Entitlement
Link
ENTITLEMENT Serial Inquiry
Enter a Serial
Number
Click Search
ENTITLEMENT Unit Information
Owner name and Install
date display if the unit
has been registered
Registered on time flag and
eligible for Enhanced is
based on the Registration
The Policy that
displays is
based on install
date
ENTITLEMENT Policy Details Warranty coverage
starts based on the
Install date of the unit
Equipment owner
distinguishes coverage
differences between the
Original owner or the
Subsequent Owner
Application Type
(Residential,
Commercial, Other
Residential) may have
varying policy coverage
ENTITLEMENT Non Registered Unit
Non Registered units do
not display owner
information
Policy that displays is
based on ICP ship date
plus 90 days
ENTITLEMENT Non Registered Unit
Warranty Length
displayed is based on
the policy in effect as of
the ICP ship date plus
90 days
Application Type for a non registered unit
defaults to the most frequent Application
Type (if the unit is considered Residential
then it is defaulted to Residential. If the
unit is considered Commercial, then it is
defaulted to Commercial. You may need
to call in for non-standard applications
ENTITLEMENT Supplying an install date
If you want to supply an
install date on a non
registered unit to
determine coverage
Click Search
ENTITLEMENT Supplying an install date
Policy that displays is
based on the purchase
date you entered
ENTITLEMENT Supplying an install date
Warranty Length is based on
the policy in effect as of the
purchase date you entered
ENTITLEMENT HELP Contracts If the serial you enter in
Entitlement is associated
with a HELP contract then
the contract information will
be displayed at the bottom of
the Entitlement screen
HELP! • ServiceBench Online Help at
www.servicebench.com
• ServiceBench New User Training
• ICPExcellence
• ServiceBench Live Chat and Email
• ServiceBench Support Line 1-877-4SBENCH
(1-877-472-3624)
• ICP Support Line (1-800-319-6514)
QUESTIONS?
