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WAOL ANGEL College Admin Kick-Off Meetings. February 5, 2009 February 6, 2009. Agenda. Welcome and Introductions Roles and Relationships Big Picture of WAOL ANGEL System Administrative Models for WAOL ANGEL Implementation Process ANGEL Services End User Support Getting Started - PowerPoint PPT Presentation
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February 5, 2009February 6, 2009
WAOL ANGEL College Admin Kick-Off Meetings
AgendaWelcome and IntroductionsRoles and RelationshipsBig Picture of WAOL ANGEL SystemAdministrative Models for WAOL ANGELImplementation ProcessANGEL ServicesEnd User SupportGetting StartedQuestions and next stepshttp://waol.org/faculty_and_staff/angelMigrati
on.aspx
Roles and RelationshipsANGEL Learning
Hosting ITSupportImplementation
WAOL Blackboard to ANGEL Phase One: July 08 through March 09
Everything currently supported by WAOL moved from Blackboard to ANGELTraining focused on experienced Blackboard users
who are moving to ANGELContinue to use existing WAOL processes (WAOL ID
numbers, Intent to Teach forms, etc.)
WAOL Blackboard to ANGELPhase Two: March 09 through June 09
New services from WAOLImplement individual college domains and admin
accessSetting up domains Testing admin access and branding Training for college adminsCollege admin tools and admin group on WAOL
CouncilAll training in ANGEL
Roles and RelationshipsThe old WAOL:Colleges enroll
students, and manage teaching and learning
WAOL uses tight business rules and automation to manage the technology for large numbers with a small centralized staff
The Strategic Technology Plan
http://www.sbctc.edu/college/_g-strategictechplan.aspx
Most strategic plans have many goals; this plan has only one: to mobilizetechnology to increase student success.
Strategy I: Create a single, system-wide suite of online teaching and learning tools that provides all Washington students with easy access to “anywhere, anytime” learning.
WAOL Annualized Enrollment to Staff FTE Comparison Year Annualiz
ed Student FTE
Staff FTE
2001 877 9.52008 5000 82009 6000
(est.)7
Centralized, outsourced hosting
Tight business rulesAutomation and
integration24 x 7 tech support
including high-touch support office
Required faculty trainingThe best staff ever!WAOL will support over
17,000 enrollments and 12,500 individual students for system colleges Fall 08
Roles and RelationshipsWAOL
SupportImplementation
CollegesSupportImplementation
SBCTC/College Service Level Agreement (SLA)
WAOL Council Admin Group
WAOL ANGEL OverviewHosted by ANGEL Learning Single installation shared among our
schools Accounts and classrooms for all schools go
into the same “bucket” Access accounts and courses through any
of the 20+ custom domains http://angel.waol.org = http://angel.pencol.edu
Grouping Information in ANGELDomains - give you control over branding:
themes and other domain-wide content. Accounts - placed in ANGEL Account
Groups - one per college, plus WAOL. Courses - in your ANGEL ‘School’
WAOL to ANGEL IntegrationAccounts, enrollments, empty course shells,
sent to ANGEL from college SMS, with WAOL service providing the ‘glue’. Many parts here:Depends on Degree Audit projectSchedule: pilots for Summer, then offered to all
schoolsCollege responsibilities – maintain configuration
info, more administrative workBatch enrollment for other non-SMS accounts
and coursesUser Authentication: LDAP, SSO
Spring 09 ChangesAccounts - WAOL starts moving accounts
to School Account Groups, a few schools at a time
Courses – WAOL starts moving Courses into ANGEL Schools (private courses only)
Batch Enrollments and Accounts - ANGEL tool- aiming for mid-March release
SQL Query Manager - SQL language – power tool
Summer 09 ChangesColleges may manage all accounts and
courses in their own domain – except WAOL Shared
ANGEL 7.4? SMS Integration Service
How Colleges Can Use WAOL ANGELWAOL ID Process
WAOL will continue to support existing WAOL ID number processes for shared courses and for any college that wants WAOL to manage its courses.
Necessary for shared courses
WAOL ID numberIntent to Teach formWAOL creates
classrooms and accounts
Users will be in college Account Group so college can see and manage them
College can have custom domain and branding
How Colleges Can Use WAOL ANGELCollege-Managed
Colleges can manage their own accounts and classrooms using standard tools in their own domain and with their own admin access
Will use WAOL ID for shared courses
No WAOL ID numberCollege admin
creates, manages and supports users and classrooms in own Account Group
College has its own domain and branding
Enrollment WizardTest Spring 09;
implement Summer 09
How College Can Use WAOL ANGELFull Integration
Colleges will be able to fully integrate with WAOL ANGEL—Data goes from college SMS to WAOL database to ANGEL
All courses, all students
ANGEL contract allows us to pay for active users only
Possibly through data collected for Degree Audit
Piloting Summer 09
WAOL ANGEL Offers…Low cost: $4 per active user per quarter24/7 ANGEL and Elluminate help desk
support for students, faculty and staff (Presidium)
ANGEL ePortfolioANGEL Gold ASP HostingPremium Administrator Support
24x7x365 emergency access for all college ANGEL Administrators
after hours support
WAOL ANGEL includes….Tight ANGEL integration with:
current and new (TBD) administrative systemsElluminate (as soon as ANGEL and Elluminate roll-out
the integration)the next set of system-wide teaching and learning
tools (TBD)Easily share course content and open textbooks
across all colleges with ANGEL’s object repository
Media server for large faculty media files for online courses (Amazon S3 service)
SBCTC eLearning Team staff support
WAOL ANGEL includes…ANGEL professional development for college faculty
One seat per college in f-2-f Basic Instructor Training (last Fall)
One seat per college in f-2-f Advanced Instructor Training (Feb 09)
One seat per college in f-2-f Advanced Instructor Training (next year)
Free WAOL ANGEL training and support http://www.waol.org/faculty_and_staff/angelSupport.aspx
Access to all WAOL training materials for college use
WAOL ANGEL includesNew College Start-Up Implementation
Package1 seat Online Administrator Training for college administrators
8 hours consulting to support domain configuration, branding, etc
WAOL-supported enrollment tools and integration
Membership in WAOL Council ANGEL Admin Work Group
Take a Break!10-minute break
We’ll hear from ANGEL about their support process when we get back.
College Implementation PackageImplementation Consulting College Administrator Training College Administrator Support
College Implementation – College RolesProject Leader Policy & Configuration CommunicationANGEL AdministratorInformation TechnologyEducation & TrainingSupport
College Implementation - Activities
KickoffThis meeting…Define Approach Introduce Services
…
College Implementation - Activities
Planning Meeting (1.5hrs)Form Project TeamAssign Roles & Responsibilities Establish Schedule and Assign Tasks
…
College Implementation - Activities
Training - ANGEL Administrator (1 enrollment per college)Self-paced for 4 weeksTypically requires 15-30 hours of “seat time”Monitored for two weeks by ANGEL Learning
TrainerAdditional two weeks for review and practice
Additional enrollment can be purchased
…
College Implementation - Activities
Configuration (2hr)College Domain configuration including
branding, college specific policy, etc…based on model(s) selected.
…
College Implementation - Activities
Content Management (2hr)Importing ContentBest practices on the use of Master CoursesBest practices on the use of Learning Object
Repository
…
College Implementation - Activities
Data Integration (2hr)Users, Courses, enrollmentsTerm Administration Process
…
College Implementation - Activities
Support for the named ANGEL AdministratorSupport Portal –
http://support.angellearning.comSubmit Tickets for issues and questionsSearch the Knowledge BaseDownload DocumentationAvailable 24 x 7
Telephone - 317.333.7300 ext. 2.Talk with ANGEL SupportAvailable 8:00 AM to 7:00 PM, M-F, EST/EDT.
…
ANGEL Services…for additional feeAdvisory and Program Management Services
Understanding usage patterns and future planning Assisting with adoption strategies Facilitating ANGEL products best practices Project management for implementation and upgrades
Education and Training ServicesOnline Self-Paced Remote Instructor-Led Onsite Instructor-Led
Technical ServicesCustomization Design and ImplementationData Integration Design and ImplementationApplication Review and Health CheckManaged Test Environment
End User SupportTier 1 Can’t log in, browser issues, how-to use Can’t log in, browser issues, how-to use
ANGEL, etc.ANGEL, etc.Colleges, WAOL , and Presidium Help Deskshttp://www.waol.org/general_info/help_desk.aspx
Colleges provide support for users in its Account GroupWAOL office M-F 8:00 to 5:00, email and toll-free
number, faculty support and trainingPresidium 24x7, toll-free telephone, email, chat, and
knowledge base for all usersOne common phone number and script for Presidium
services developed as a groupIf colleges want their own Presidium phone number,
branding and script, they will need to pay additional fees (~$12,000/year); SBCTC will continue to pay for the user support.
End User SupportTier 2 account issues, error messages, etc.account issues, error messages, etc.
College AdministratorsWAOL staff if WAOL-managed usersOnly named administrators can call ANGEL or
submit ticketsAll admins on WAOL ANGEL will be able to
see all open tickets
End User SupportTier 3 system or hosting issues, software issues, system or hosting issues, software issues,
codes, email settingscodes, email settings
If it is an issue of policy or global settings in WAOL ANGEL, then WAOL Admin handles it. The issue might require advice of WAOL Council Admin Group
If it is an issue of software or hosting, then create a ticket with ANGEL Support
Service Level AgreementDraft ready for discussionBetween SBCTC and each college for use of
WAOL ANGELSpells out responsibilities and service levelsSpells out escalation path
Getting Started1. Set up a domain
http://www.waol.org/faculty_and_staff/angelDomain.aspx
After the domain is set up, the college gets admin access and documentation.
ANGEL Online Admin TrainingWrite to Connie Broughton
[email protected] and identify person who will take ANGEL online admin training. SBCTC has paid for one person per college. Classes begin:February 9February 23March 9March 23Every two weeks after that
ANGEL Implementation Consultation1. Set up your domain and get documentation
from WAOL2. Complete online admin training and create an
ANGEL support center account (SBCTC contract pays for one per college.)
3. Plan with appropriate people on your campus. 4. Tell WAOL when you want to begin to use your
eight hours with ANGEL. WAOL will manage the queue for ANGEL. [email protected]
5. ANGEL requires 30 days notice to begin.
Next Steps and QuestionsFirst meeting of the Admin Group will be
directly after the next WAOL Council meeting. February 23 from 11:00 to noon in
Elluminate. First agenda item is the discussion of the
Service Level Agreement draftQuestions?