w85c Fy15 Service Training for Rasc

FY15 SERVICE TRAINING

BRAVIA W85C

Service, Quality & Environment (SQE) – Sony Europe

Product Information &

Specifications

Spec Summary

W85C Series • Chassis: GN1G

• Segment : XMH

• Inch sizes: 65/75

• Backlight type: Edge LED

• 2K/4K resolution: 2K

• 3D format: Yes (Active)

• Speaker : 10W+10W (Down Firing)

• Sony Android TV

• Turner: DVB-C/T/T2/S2

• Wi-Fi/Bluetooth integrated: Yes

• Slim design / Aluminium frame

Official Model Name Destination Product Code Chassis Segment ScreenSize Finish colour

KDL-65W859C CEI 18709300 GN1G XMH 65 Black

KDL-65W859C UKA 18709301 GN1G XMH 65 Black



KDL-65W857C CEI 18709100 GN1G XMH 65 Silver

KDL-65W857C UKA 18709101 GN1G XMH 65 Silver







Exterior

Bezel: Aluminium Black Bezel: Aluminium Silver Slim Design

Stand: Silver Mirror Shaft / Dark Chrome Mirror Shaft

Remote Control

RMT-TX100D

(New FY15 IR remote control w/ Netflix button)

Back Chassis Layout

REMOVE SCREW

STEP1

REMOVE AC COVER

& CONNECTOR

STEP2

7

Removing Rear Cover

Procedure To Disassemble Under Cover (Standing position) for 65” (KDL- 65W85*C)

8

Ｘ 23

Ｘ 4(Stand screw)

Ｘ 24

Ｘ 4(Stand screw)

9

Procedure To Disassemble Under Cover (Standing position) for 75” (KDL- 75W85*C)

by two people

Please take out same timing both side Under Cover

10

Back Chassis Overall Layout

SPEAKER (B) SPEAKER (A)

SMARTCORE

GL1SB BOARD

SWITCH UNIT

BMX BOARD

LVDS FFC

B-Board

G-Board

Switch Unit

Module SF4 SM SM-G

Button 4 7 7

Characteristic From ITC2 (FY13) From RB2 (FY14) XML

From GN1 (FY15)

- Different Power button mark

- “TV” button instead of “HOME”

- No arrow mark on key top

SmartCore Block

Software Update Procedure

for Service

USB software update

Note

• Do not turn off TV set, disconnect it from power supply or remove USB device during update

• Stop recording before starting firmware update

• SW update process takes about 30 minutes

1. Download file Sony_tvupdate_2015_xxxx_eua_auth.zip* and unzip it

2. Copy unzipped file to root directory of USB device

3. Turn on TV set

4. Insert USB device with SW update file into TV’s USB slot

5. If SW version in USB device is newer than in TV set, SW update will be

automatically copied to TV. Message is shown on screen during copying.

6. After copying is completed, SW update is launched automatically. During update,

POWER LED will be flashing white and Update Icon will be shown on screen

7. TV will turn off and then turn back on during update

8. When SW update completed successfully message is shown on screen

9. Select ‘OK’ and remove USB device from TV’s USB slot

Note (*)

o Sony_tvupdate_2015_xxxx_eua_auth.zip SW update file for Sony 2K Android TV sets (GN1G Chassis)

o Sony_tvupdate_2015_xxxx_eub_auth.zip SW update file for Sony 4K Android TV sets (GN1T Chassis)

19

1:Download USB image and unzip file.

2:copy unzip file to USB stick’s root folder.

3:Insert USB stick to TV.

4:USB image is newer soft version. Automatically show message and start update. Please follow directions.

4:USB image is not newer soft version. Automatically show message and start update. Please follow directions.

5: finished

5: finished

The system software update is complete.

Some user settings may have changed during the update.

Please remove the USB device and select "OK" to exit.

Copying update file from USB. Please wait...

Preparing for system software update. During the

system software update, the TV will automatically

restart. Please do not remove the USB device until an

update complete message is displayed. The update may

take up to 30 minutes to complete.

No newer version of the system software was found.

Please remove the USB device and select “OK” to exit.

Behavior when updating software

Blinking white LED under

SONY logo during update

Don’t AC OFF during update!

Update icon displays on screen during update

Service Adjustments (Service

Mode)

How to Enter Service Mode

22

From Standby Mode 1. Go to TV standby condition by remote commander. 2. Press “i+ (info)/Display”, “5”, “Volume+” then “TV power” on remote. 3. You can see Service menu on display.

Service Menu

>>

>>

>>

>>

>>

>>

>>

[</>] Set [Home]Exit

General Setting

Tuner

Wifi

Service Mode

Model Information

Self diagnosis History

Video / Audio

Panel / PQ 1

2

3

4

Software Version

23

1) In Service Mode, select “Model Information”, press “Enter” or → button to enter Status Information

2) Press “Enter” or “Back” button to return to Service Mode

>>

Model Information >>

Model Number Setting >>

SERIAL NUMBER EDIT


Model

Status Information

Main Micro

TM1.000

TD1.000

TB1.000

PQ1.000

AQ0.00X

<Ext>

89.AB.CD.EF

0x054C

0x0A92

0x2207

CameraVID:

CameraPIC:

CameraFW:

SW Version:

NVM Version:

Boot Version:

PQ Version:

AQ Version:

exFRC:

>>

>>

>>

>>

>>

>>

>>


General Setting

Tuner

Wifi

Service Mode

Model Information


Video / Audio

Panel / PQ

>>

>>

>>

>>

>>

>>

>>


General Setting

Tuner

Wifi

Service Mode

Model Information


Video / Audio

Panel / PQ

Serial Number Edit (1)

1) In “Service Mode”, select “Model Information” by pressing “↑” or “↓” then pressing “Enter” or “→” button to enter inside.

2) Select “Serial Number Edit” by pressing “↑” or “↓” button then pressing “Enter” or “→” button

3) Press “↑” or “↓” to input numbers 4) After user input data , press <Enter>

Pop-up dialog appear to confirm input data correct

Serial Number can be set ONLY ONCE 5) Press “→” or “←” button to select YES or NO. Select YES if input data is correct. Select NO if input data is incorrect. Press <Enter> to save answer.

24

Model Number Setting

Serial Number Edit _ _ _ _ _ _ _

Mode

Status Information >>


>>


Serial Number Edit 9 9 9 9 9 9 9

Service Mode



>>

>> >> >> >> >> >> >>


General Setting Tuner Wifi

Service Mode

Model Information

Self diagnosis History Video / Audio Panel / PQ

Yes No

Input Data correct?

Serial Number Edit (2)

25

If YES is selected, the input data is saved into EEPROM. SERIAL NUMBER EDIT is grayed out and the serial number that has been input is displayed. User will not able to edit anymore.

If NO is selected, the input data is not saved into EEPROM. The serial number that has been input is displayed. User can still edit the Serial Number.

<[ ]>Model Number Setting KDL-40X500B


Service Mode



<[ ]>Model Number Setting KDL-40X500B


Service Mode



Yes No

Input Data correct?


26

1) In “Service Mode”, select “Model Information” by pressing “↑” or “↓” then pressing “Enter” or “→” button to enter inside.

2) Select “Model Number Setting” by pressing “↑” or “↓” button then pressing “Enter” or “→” button

3) Press “↑” or “↓” arrow key to scroll Product Name Candidate.

(e.g. KDL-50W808C CEI)

4) Select one Product Name from the list,

press <Enter> will pop dialog to inform

user to confirm data

Model dependent settings will be

overwritten into EEPROM.

_ _ _ _ _ _ _ _ _ _ _ _

OK

[MODEL_NUMBER_SETTING]

>>

>>

>>

>>

>>

>>

>>


General Setting

Tuner

Wifi

Service Mode

Model Information


Video / Audio

Panel / PQ

Service Mode

Serial Number Edit




Error Naming

“ ” “ ”

1) Go to TV standby condition by remote commander.

2)

3)

Press “i+ (info)”, “5”, “Volume +” then “TV power” on remote.

Select Self diagnosis history by pressing → button Error

Count

>>

>>

Service Mode

Model Information

4) You can see Self Check. Smart Core

Red LED

blinking count Error

timestamp

for last

recorded

Error

timestamp

for second

last

Error

timestamp

for 3rd

last

>>

>>

>>

>>

>>

>>

Video / Audio

Panel / PQ

General Setting

Tuner

Wifi / BT

SDB Service Menu

Self diagnosis History error recorded

error recorded

error


OR

1)Go to TV standby condition by remote commander.

2) Press “i+ (info)”, “5”, “Volume -” then “TV power” on remote.

3)You can see Self Check.

4)

Self Diagnosis Display

•Panel Operation Time is recorded every

30 min, but Total Operation Time is recorded

every 1 hr. Therefore, the panel op. time might

become larger than the total op. time.

Total Operation Time [hr] – Boot Count – Panel Operation Time [hr] To Exit – Press Power Off & On.

Format of error timestamps

YYMMDDhhmmss (in UTC)

27

Self Diagnostic History

Panel operation time clear: <7> -> <0>

NOTE. You cannot clear error history.

Example:

150823132523 -> Aug 23 2015 13:25:23 UTC

* Only when time is set, an error timestamp

is saved.

Service Procedure for B* Board

Replacement

1) Replace B* board

2) After AC Plug-in, wait for 30s then turn on TV by power key on TV or remote commander

One of the three cases may happen depending on the TV model and the service B* board:

Case #1: LCD has no picture and Smart Core’s LED is 3x red blinking go back to step1 (verify B

board is properly connected; order new B board if symptom persists)

Case #2: LCD has no picture and Smart Core’s LED is amber & green blinking or is white lit

proceed with step 3 below

Case #3: LCD has picture and Smart Core’s LED is white lit proceed with step 3 below

3) Update latest software by USB device

Insert USB memory stick containing software image into TV’s USB. SMART CORE LED will change to

white blinking. After completes, TV will reboot by itself and turns on. IMPORTANT NOTE: Software

update process takes approximately 30 minutes.

4) Enter Service Mode

Put TV into standby by using remote commander, and then press following key sequence (four keys) on remote commander within 1 minute: "Info (i+)" + "5" + "Volume Up" + "Power”

5) Perform Model Number Setting by Service Mode

Select “Model Information” by pressing “↑” or “↓” button on remote control, press “Enter” or “→” button to enter inside, select “Model Number Setting” by pressing “↑” or “↓” button, press “Enter” or “→” button, press “↑” or “↓” button to scroll through model number list, select correct model number (e.g. “KDL-65W855C CEI”), press “Enter” button to confirm data, and then press “Enter” button again to write data into EEPROM.

6) Update latest software by USB device

The probability that this second software update will run is extremely low, but it is strongly recommended trying it. After you insert a USB stick with latest software image, the system will auto-detect it and display the message “No newer version of software was found” (in case this update is not needed) or will automatically start copying the update onto the TV (in case this update is needed.)

7) Enter Service 8) Perform Serial Number Edit by Service Mode

Select “Model Information” by pressing “↑” or “↓” button on remote control, press “Enter” or “→” button, select “Serial Number Edit” by pressing “↑” or “↓” button, press “Enter” or “→” button, press “↑” or “↓” button to select numbers, press “Enter” button to confirm data, and then press “Enter” button again to write data into EEPROM. IMPORTANT NOTE: Serial Number can be set ONLY ONCE! Be careful not to make mistakes!

9) Perform WB/Gamma/Mura/CUC data transfer by Service Mode (for 4K TV sets only)

a) Select “Panel / PQ” by pressing “↑” or “↓” button on remote control, press “Enter” or “→” button, select “WB/Mura/CUC data transfer” by pressing “↑” or “↓” button, press “Enter” or “→” button, press “↑” or “↓” button to select “WB/Gamma data transfer”, press “” or “→” button to choose “[1.T-con to SoC]”, then press “Enter” button

b) Repeat aforementioned steps for “Mura data transfer” and “CUC data transfer” c) Press “↑” or “↓” button to select “[Start]”, and press “Enter” to start transfer

10) Perform HDD re-registration by Service Mode (optional)

Select “General Setting” by pressing” by pressing “↑” or “↓” button on remote control, press “Enter” or “→” button, select “AAA” by pressing “↑” or “↓” button, press “Enter” or “→” button, result “OK” or “NG” will be displayed after HDD re-registration is successful or failed.

Note: Perform HDD re-registration if, for e.g., during an in-home repair, a customer mentions, that he’s using USB HDD recording (*)

function and he has some recordings on HDD that he wishes to keep. You will need the customer’s HDD in question. Perform this

step with connecting HDD-USB. Repeat it until all HDDs used are registered. If HDD re-registration step is not performed, customers

will not be able to view TV content recorded before B-board replacement.

(*) A the time of this writing, USB HDD recording feature is currently not yet available to Sony android TV models. This feature will be provided through TV

software update within year 2015.

11) Press “Power” button on remote commander to turn TV off, unplug TV’s power cord from electrical

outlet, wait 10sec, plug TV’s power cord back into electrical outlet, and then press “Power” button

again to turn TV on.

10) Perform HDD re-registration by Service Mode (optional)

Select “General Setting” by pressing” by pressing “↑” or “↓” button on remote control, press “Enter” or “→” button, select “AAA” by pressing “↑” or “↓” button, press “Enter” or “→” button, result “OK” or “NG” will be displayed after HDD re-registration is successful or failed.

Note: Perform HDD re-registration if, for e.g., during an in-home repair, a customer mentions, that he’s using USB HDD recording (*)

function and he has some recordings on HDD that he wishes to keep. You will need the customer’s HDD in question. Perform this

step with connecting HDD-USB. Repeat it until all HDDs used are registered. If HDD re-registration step is not performed, customers

will not be able to view TV content recorded before B-board replacement.

(*) A the time of this writing, USB HDD recording feature is currently not yet available to Sony android TV models. This feature will be provided through TV

software update within year 2015.

END

Documents

w85c Fy15 Service Training for Rasc