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New Mexico Chi ldren Youth and Family Department
This report shows youth perception of state-funded mental health and substance abuse services in New Mexi-co.
Data was collected through statewide telephone surveys conducted by youth and in-person surveys conducted in youth detention facilities.
Data collected looks at satis-faction and effectiveness of services.
WH O TOOK TH E SURVEY?
October 17 , 2013
INDEX
Who Took the Survey 1
Satisfaction with Services: Statewide
1
Duration of Services 2
Living Situation 2
Arrests 3
Absences from School 3
Enrollment in Medicaid 3
Satisfaction with Services 4
Effect of Services 5
Recommendations 6
2013 NM YOUTH SATISFACTION SURVEY
N E W T H I S Y E A R
This is the first year that
data was collected from
youth residing in juvenile
detention facilities. Satis-
faction data and services
effectiveness data is pre-
sented statewide, and also
broken down by living
situation in terms of com-
munity vs. facility.
Youth Satisfaction with Services: Statewide
Agree Strongly
Agree Neutral
Disagree Strongly
Disagree Overall, I am satisfied with the services I re-
ceived. 67.2% 15.4% 17.4%
I helped to choose my services. 52.7% 19.2% 28.1%
I helped to choose my treatment goals. 83.3% 9.3% 7.4%
The people helping me stuck with me no matter
what. 64.6% 16.9% 18.5%
I felt I had someone to talk to when I was trou-
bled. 74.6% 11.9% 13.5%
I participated in my own treatment. 88.5% 5.8% 5.8%
I received services that were right for me. 74.7% 13.2% 12.1%
The location of services was convenient for me. 61.3% 17.7% 21.0%
Services were available at times that were con-
venient for me. 70.4% 13.5% 16.2%
I got the help I wanted. 70.4% 12.7% 16.9%
I got as much help as I needed. 66.4% 18.1% 15.4%
Staff treated me with respect. 78.7% 9.7% 11.6%
Staff respected my family’s religious/spiritual
beliefs. 84.8% 6.6% 8.6%
Staff spoke with me in a way that I understood. 84.6% 5.8% 9.7%
Staff was sensitive to my cultural/ethnic back-
ground. 72.9% 14.7% 12.4%
The ethnic groups represented included White (28%), Hispanic (50%), Asian (1%), African American (6%), Native American/Alaskan Native (5%), Bi/Multiracial (8%) and Other (2%).
Respondents were both male (n=187)
and female (n=68) with 5 respondents not reporting gender.
Respondents ranged in age from 12 to 24 years old.
T H E C H A R T B E L O W S H O W S S T A T E W I D E S A T I S F A C T I O N
020406080
100120140160
More than 1 year
(n=107)
41%
3-5 Months(n=80)
31%6 months to 1
year(n=37)
14%
1-2 months(n=18)
7%Less than 1 month(n=16)
6%
Missing(n=2)
1%
Page 2
L I V I N G S I T UA T I O N W I T H I N T H E L A S T 6 M O N T H S
D U R AT I O N O F S E RV I C E S
A R R E S T S A N D C O U R T A P P E A R A N C E S W I T H I N T H E L A S T M O N T H
Many youth
surveyed appear to
be living with one
ore more parent
and having
limited legal
contact.
Yes(n=16)
6%No
(n=240)92%Missing
(n=4)2%
Arrested in past month
Yes(n=29)
11%No
(n=227)87%
Missing(n=4)
2%
Court appearance in past month
T H E M A J O R I T Y O F P E O P L E S U R V E Y E D
W E R E E N R O L L E D I N S E R V I C E S F O R M O R E
T H A N O N E Y E A R ( 4 1 % ) O R 3 - 5
M O N T H S ( 3 1 % )
M A N Y Y O U T H S U R V E Y E D W E R E
L I V I N G W I T H O N E O R B O T H
PA R E N T S
Y O U T H S U R V E Y E D H A D M I N I M A L L E G A L C O N T A C T W I T H O N L Y 6 % A R R E S T E D A N D 1 1 % H AV I N G C O U R T
A P P R E A R A N C E S I N T H E L A S T M O N T H
2013 NM Youth Satis fact ion Survey
Page 3
A B S E N C E S F R O M S C H O O L I N T H E L A S T M O N T H
E N R O L L M E N T I N M E D I C A I D
More than half of youth surveyed (61%) were enrolled in Medicaid
School attendance
varied and more
than half of
youth surveyed
were enrolled in
Medicaid.
Yes(n=29)
11%No
(n=227)87%
Missing(n=4)
2%
Court appearance in past month
1 day or less
(n=98)
38%
2 days(n=19)
7%
NA/Not in school
(n=13)15%
3 to 5 days(n=36)
14%
Do not remember
(n=44)
17%
6 to 10 days(n=11)
4%
More than 10 days
(n=7)
3%
Missing(n=9)
3%
Yes(n=165)
63%
No(n=36)
14% Not Sure(n=52)
20%
Missing(n=7)
3%
Y O U T H S U R -
V E Y E D H A D VA R I E D S C H O O L
A T T E N D A N C E W I T H 3 8 % H AV I N G 1
D A Y O R L E S S , 2 8 % H AV I N G 2 - 1 0 D A Y S ,
A N D 1 5 % N O T I N S C H O O L
Page 4
S AT I S FAC T I O N W I T H S E RV I C E S : C O M M U N I T Y
S AT I S FAC T I O N W I T H S E RV I C E S : D E T E N T I O N F AC I L I T I E S
Satisfaction with Services: Community
Agree Strongly
Agree Neutral
Disagree Strongly
Disagree
Overall, I am satisfied with the services I received. 85.8% 8.0% 6.2% I helped to choose my services. 63.7% 19.5% 16.8% I helped to choose my treatment goals. 85.8% 11.5% 2.7% The people helping me stuck with me no matter what. 85.0% 8.0% 7.1% I felt I had someone to talk to when I was troubled. 85.0% 7.1% 8.0% I participated in my own treatment. 90.3% 4.4% 5.3% I received services that were right for me. 88.3% 7.2% 4.5% The location of services was convenient for me. 79.6% 8.3% 12.0% Services were available at times that were convenient for me. 85.8% 5.3% 8.8% I got the help I wanted. 91.2% 4.4% 4.4% I got as much help as I needed. 86.7% 8.0% 5.3% Staff treated me with respect. 94.7% 0.9% 4.4%
Staff respected my family’s religious/spiritual beliefs. 92.9% 3.6% 3.6%
Staff spoke with me in a way that I understood. 92.9% 1.8% 5.3%
Staff was sensitive to my cultural/ethnic background. 91.1% 5.4% 3.6%
Satisfaction with Services: Detention Facilities
Agree Strongly
Agree Neutral
Disagree Strongly
Disagree
Overall, I am satisfied with the services I received. 52.7% 21.2% 26.0% I helped to choose my services. 44.2% 19.0% 36.7% I helped to choose my treatment goals. 81.4% 7.6% 11.0% The people helping me stuck with me no matter what. 49.0% 23.8% 27.2% I felt I had someone to talk to when I was troubled. 66.7% 15.6% 17.7% I participated in my own treatment. 87.1% 6.8% 6.1% I received services that were right for me. 64.4% 17.8% 17.8% The location of services was convenient for me. 47.1% 25.0% 27.9% Services were available at times that were convenient for me. 58.5% 19.7% 21.8% I got the help I wanted. 54.4% 19.0% 26.5% I got as much help as I needed. 50.7% 26.0% 23.3% Staff treated me with respect. 66.2% 16.6% 17.2%
Staff respected my family’s religious/spiritual beliefs. 78.6% 9.0% 12.4%
Staff spoke with me in a way that I understood. 78.1% 8.9% 13.0%
Staff was sensitive to my cultural/ethnic background. 58.9% 21.9% 19.2%
T H E C H A R T S O N PA G E S 4 A N D 5 S H O W S A T I S F A C T I O N A N D E F F E C T I V E N E S S O F S E R V I C E S S T A T E W I D E , A N D F O R Y O U T H L I V I N G
I N T H E C O M M U N I T Y A N D I N D E T E N T I O N F A C I L I T I E S
2013 NM Youth Satis fact ion Survey Page 5
E F F E C T I V E N E S S O F S E RV I C E S : C O M M U N I T Y
E F F E C T I V E N E S S O F S E RV I C E S : STAT E W I D E
E F F E C T I V E N E S S O F S E RV I C E S : D E T E N T I O N F AC I L I T I E S
Agree Strongly
Agree Neutral
Disagree Strongly
Disagree
I am better at handling my daily life. 78.5% 13.5% 8.1%
I get along better with family members. 78.8% 12.7% 8.5%
I get along better with friends and other people. 74.4% 15.1% 10.5%
I am doing better in school and or work. 79.5% 10.8% 9.7%
I am better able to cope when things go wrong. 77.2% 12.4% 10.4%
I am satisfied with my family life right now. 75.6% 9.7% 14.7%
Agree Strongly
Agree Neutral
Disagree Strongly
Disagree
I am better at handling my daily life. 88.5% 7.1% 4.4%
I get along better with family members. 79.6% 13.3% 7.1%
I get along better with friends and other people. 89.3% 6.3% 4.5%
I am doing better in school and or work. 80.4% 12.5% 7.1%
I am better able to cope when things go wrong. 78.6% 11.6% 9.8%
I am satisfied with my family life right now. 82.9% 10.8% 6.3%
Agree Strongly
Agree Neutral
Disagree Strongly
Disagree
I am better at handling my daily life. 70.7% 18.4% 10.9%
I get along better with family members. 78.1% 12.3% 9.6%
I get along better with friends and other people. 63.0% 21.9% 15.1%
I am doing better in school and or work. 78.9% 9.5% 11.6%
I am better able to cope when things go wrong. 76.2% 12.9% 10.9%
I am satisfied with my family life right now. 70.1% 8.8% 21.1%
In Our Voices: Themes We Heard…
What has been helpful for me:
Talking to someone and have them listen in return
Therapy to help with coping skills, communication, substance use, and learning how to handle different problems in general
Knowing there is a support structure that is offered with respect and care
Academic and professional advancement through programs and therapy
What could be improved upon:
Longer, more frequent, and consistent visits and therapy sessions
Improved food services to include better quality and more choice with respect to what is served
Programs that are participatory-based to include: work skill im-provement, arts/crafts, and personal improvement
Communication to make sure my voice is heard in regard to the services being receiving are the actual services needed
.
H I G H L I G H T S S t a t e w i d e y o u t h w e r e m o s t s a t i s f i e d w i t h t h e i r
p a r t i c i p a t i o n i n t r e a t m e n t ( 8 9 % ) a n d t h e i r a b i l i t y t o c h o o s e t h e i r o w n t r e a t m e n t g o a l s ( 8 3 % ) ; t h e c u l t u r a l c o m p e t e n c y o f s t a f f ( 8 5 % ) ; a n d t h e w a y s t a f f c o m m u n i c a t e d i n a w a y t h a t w a s u n d e r s t a n d a b l e ( 8 5 % ) .
S t a t e w i d e Y o u t h w e r e l e a s t s a t i s f i e d w i t h t h e i r a b i l i t y
t o c h o o s e s e r v i c e s t h e y r e c e i v e d ( 5 3 % ) a n d t h e l o c a t i o n o f s e r v i c e s ( 6 1 % ) .
Y o u t h l i v i n g i n t h e c o m m u n i t y v s . y o u t h l i v i n g i n
d e t e n t i o n f a c i l i t i e s w e r e g e n e r a l l y m o r e s a t i s f i e d w i t h t h e s e r v i c e s t h e y r e c e i v e d w i t h i n t h e p a s t 1 2 m o n t h s ( e i t h e r i n t h e c o m m u n i t y o r i n f a c i l i t i e s ) a n d f e l t t h a t s e r v i c e s i n t h e p a s t 1 2 m o n t h s h a d a p o s i t i v e e f f e c t o n t h e i r l i v e s .
This Survey is a Collab-orative Effort By:
New Mexico Chil-dren’s Youth and Family Department
UNM Department of Psychiatry’s Center for Rural and Community Behavioral Health
New Mexico Hu-man Services Be-havioral Health Division: Office of Consumer Affairs
Optum Health New Mexico
Report prepared by the UNM Department of Psychiatry’s Center for Rural and Community
Behavioral Health.
For more information
contact Dr. Deborah Altschul at dalt-
Erica Padilla at [email protected].
