W. Rebecca Brown

rebecca_brown@comcast.net Career Focus

Results-oriented and motivated executive with over twenty years of professional experience to include project management, contract management, auditing, financial analysis, operations management, strategic planning, training and process improvements.

Summary of Skills

• Strong analytical skills • Excellent interpersonal skills • Strong organization Skills • Ability to understand, interpret and apply statues, laws, rules, regulations, policies and procedures. • Ability to motivate employees and lead teams • Ability to develop, implement and monitor policies/procedures • Excellent problem solver • Strong negation skills

Knowledgeable of PeopleSoft Proficient with Microsoft Products to include

Microsoft Projects Experienced with Task Map Knowledgeable of process mapping and Business Process Reengineering Experienced in contract management Quick learner and detailed oriented

Career Highlights

Process Improvements ● Developed and implemented an audit function, several processes and a new department. ● Developed and implemented procedures for monitoring several service and revenue-generating

contracts. ● Revised Athletic commercial vending program for greater efficiencies and control. ● Reengineered fifteen administrative processes across the organization for greater effectiveness and

efficiencies. ● Implemented several of the reengineered processes within PeopleSoft. ● Documented the reengineered processes in Task Map. ● Assisted with the implementation and upgrade of an Imaging system. ● Represented the University in sensitive assignments with external regulatory agencies.

Project Management

● Directed several project teams. Responsibilities included planning the project, meeting critical deadlines, managing resources and staying within budget.

Organizational Development

● Evaluate the organization’s goals/objectives and recommended and/or implemented organization changes.

Training

● Revised and led training efforts related to the reengineered processes. This included the revision of the training manuals, forms, training format and training schedule. Training was provided to new users and existing users.

Services

• Effectively led a team to improve services in areas of dining, vending, bookstore, postal, copying, laundry and card services. Under my leadership, the university opened its first Wing Stop, Starbucks and Chick-Fil-A.

Professional Experience Florida A&M University July, 2013 – present Interim Assistant Vice President, Business, Auxiliary Services Tallahassee, Florida

• Provides oversight for the Office of Business & Auxiliary Services, Dining Services, Copy Center, Postal • Operations, Procurement Services, Bookstore, Snack Vending, Pouring Rights, Laundry, Parking Services, • Rattler Card Services and Central Receiving. • Responsible for a total budget of approximately $13 million. • Responsible for contracted services with a total value at approximately $5.7 million. • Serves as he Division of Administrative and Financial Services’ (DAFS) liaison to the University Board of

Trustees (BOT). • Responsible for providing executive leadership, managing operations, allocating resources to various

budget entities and developing business strategies to enhance services provided to the University Community.

• Responsible for contract management of all outsourced services. This includes preparing solicitations, evaluating proposals, negotiating contracts, drafting contracts, monitoring/evaluating performance, initiating contract addendums (as applicable), etc.

• Responsible for maximizing existing business enterprises on campus, strategic planning, financial and operational management and facilities planning.

• Examines and suggests improvements and ratifies budgetary estimates. Develops staffing recommendations in accordance with organizational personnel needs.

• Analyzes operations to establish areas of cost reduction and improvement of efficiency. Reviews financial and activity reports of services.

• Develops, recommends and directs the implementation of policies for the operation and control of the entities within Business and Auxiliary Services, Parking Services and Procurement Services. This includes interpreting policies, regulations and statutes.

• Prepares and administers the operating budgets for entities within Business and Auxiliary Services, Parking Services and Procurement Services. Monitors revenues, expenditures and monthly financial reports while providing a clear audit trail of the transactions. Responsible for the development and implementation of all fiscal procedures and all assets of entities within Business and Auxiliary Services, Parking Services and Procurement Services.

• Responsible for ensuring that services result in high customer satisfaction, are innovative and represent the going trends.

• Prepares responses for adhoc reports, the Board of Governors, the Board of Trustees and other constituencies as requested.

• Assist with the development of the Board of Trustees agendas and meeting materials for the Budget and Finance Committee.

• Serve on several university committees, advisory boards and project.

Florida A&M University August, 2012-July, 2013 Director, Administrative Services Assistance Program (ASAP) Tallahassee, Florida

• Responsible for the day-to-day operations. Direct a staff of thirteen staff. • Develop and submit annual request for budget. Responsible for the department’s budget. • Ensure the leverage of technology (iRattler, ImageNow, etc.) within ASAP related to Business Process

Reengineering. • Responsible for annual strategic plan and policy development related to the business operations of ASAP. • Provide financial advice and counsel. Interpret and communicate policies to staff and monitor ASAP to

ensure proper internal operational controls based on compliance regulations. • Serve as team lead of ASAP to University's centralized units to include HR, Budget, Purchasing and

Controller’s Office. • Assist the central units with continuance improvements of processes, through performance

measurements. • Assist in developing procedures, in collaboration with the central units (HR, Budget, Purchasing, and

Controller’s Office), that are compliant with applicable state laws, BOG and BOT regulations and university policies.

• Ensure metrics for all fiscal and administrative processes are developed and adhered to as directed by VP of Division of Administrative & Financial Services.

• Conduct case studies and make recommendations related to administrative, organizational, operational, and management practices to the University Central Units.

• Participate in special projects and ongoing automation enhancements to ensure the leverage of technology related to reporting, such as iRattler, ImageNow, etc. Serve on several university committees and advisory board.

• Assists in the completion of E&G budget transfers between Expense (720000) and OCO (750000) budgetary accounts upon the Dean’s, Director’s, or Department Head’s request/approval.

Florida A&M University July 2007- August, 2012 Executive Assistant to CFO Office of CFO and VP for Administrative and Financial Services Tallahassee, Florida

• Planned, coordinated and managed initiatives as directed by the CFO. Functioned as liaison in investigation performed by FDLE.

• Supervised employees by assigning work, reviewing progress and assessing performance. • Managed day-to-day operations. This included organizing, planning, making appropriate decisions,

problem solving and identifying items/issues to be escalated and addressed by the CFO. • Served as Project Manager for the Transformation Though Technology Enhancements (T3E)

project. Provided functional direction for the development, implementation, evaluation and expansion of the PeopleSoft system.

• Served as the Business Process Reengineering (BPR) Team Leader of the T3E Project. Responsible for redesigning fifteen administrative processes to break away from the old ways of working, effect radical change and achieve dramatic improvements in critical areas i.e. cost, quality, service, and response time,.

• Identified policy/process changes and recommend and advised the CFO of improvements. • Led training efforts for the T3E Project. This included revising the training format to be hands-on,

assigning resources, drafting and administering examinations, updating materials and creating training schedule. In addition, created a registration process for the users to apply for training.

• Provided consultation and advice to managers and other personnel. • Represented the Office of the CFO on interviewing committees, meetings, project teams and events.

Florida A&M University October 2005 to July 2007 Associate Director of Business, Financial and Auxiliary Services Tallahassee, Florida

• Managed employees by assigning work, reviewing progress and assessing performance. • Directed the operations of the University Post Office and the University Copy Center. • Managed the contract administration of several business service contracts to include dining,

bookstore, laundry, vending, etc. • Jan-Nov 2006, directed the business operations of the Intercollegiate Athletics program. • Worked closely with Director in the preparation of annual budget requests. Monitored budgets

throughout the fiscal year. • Assisted the Controller's Office in the preparation of segment reporting. • Conducted interviews and recommended hiring of employees. • Assisted with planning and hosting a semi-annual meeting of all State University System's

Auxiliary Services' managers. • Assisted in providing direction for the planning and promotion of services and for the

establishment of ongoing customer service. • Served on several committees.

S&R Brown Consulting Services, LLC September 1998-present Auditing Consultant Tallahassee, Florida

• Provide independent auditing services, data analysis, control assessments, organizational structure

evaluations, policy/procedure analysis and development. Mainline Information Systems, Inc. July 2002 to September 2004 Internal Auditor Tallahassee, Florida

• Newly created audit function. Performed as the sole auditor. • Performed operational, compliance and financial-related audits. • Provided management advisory services for developing or improving the control environment. • Performed monthly analysis of bank accounts, aged accounts receivables and accounts payables. • Served on the SAP Project implementation team as the Security Team Leader and Reports team member.

As security team leader, lead corporate SAP security efforts and directed a team of three. As a report team member, identified legacy report requirements and mapped to a canned SAP report when possible. If there a canned report could not be identified determined the customization required.

Florida A&M University Office of the Inspector General March 1996 to July 2002 Senior Inspector General Consultant Tallahassee, Florida

• Performed operational, performance, compliance and financial-related audits. Functioned as the Auditor-in-charge by directing and managing assignments. Functioned as Lead Investigator and performed investigations, Represented the Office of Inspector General in highly-sensitive investigations conducted by the FBI, FDLE, USDOE, Chief Inspector General's Office of the Board of Regents and FAMU Police Department.

• Managed work schedule to meet applicable deadlines. • Interpreted and applied state laws, administrative rules, chancellor memorandums and university

policies and procedures. • Developed recommendations for improving compliance, internal controls and operating

performance. • Prepared audit and investigative reports.

Florida Department of Revenue March 1994 to March 1996 Tax Auditor I & II (Field Auditor) Tallahassee, Florida

• Performed audits of local businesses' books and records to determine compliance with Sales and Use, Intangible and Documentary tax laws.

• Assessed and collected tax, penalty and interest as deficiencies were noted. • Prepared necessary reports of audit findings. Managed work schedule. Performed special projects as

directed by supervisor. Florida Department of Revenue February 1993 to March 1994 Collection Specialist II Tallahassee, Florida

• Collected revenue on delinquent Sales and Use Tax and Intangible Personal Property Tax accounts.

• Resolved correspondence and telephone inquires related to tax deficiencies, delinquencies and errors. • Initiated the cancellation of bills and delinquencies. • Trained and monitored new collectors. • Recipient of Davis Productivity Award.

Florida Department of Revenue September 1992 to February 1993 Revenue Examiner I Tallahassee, Florida

• Examined and math audited Intangible Personal Property Tax Returns for completeness,

timeliness and accuracy. • Corresponded with taxpayers and representatives. • Initiated the cancellation of erroneous billings.

Education

Florida A&M University 2000 Tallahassee, Florida, Leon Business Administration MBA Florida A&M University 1992 Tallahassee, Florida, Leon Business Administration Bachelor of Science

Professional Affiliations Six Sigma Green Belt Certification 2008