Automotive Excellence

Independently Rated Highest in Quality for 7 Consecutive Years

Automotive Excellence is a family-owned and

operated business that has been servicing and

repairing vehicles for Sonoma Napa and Marin

County drivers since 1988 The company handles

everything from oil and filter changes to major repairs Each

customerrsquos vehicle is serviced and repaired by a professional

who has specific knowledge of their make and model ldquoWe

tell our customers lsquoDonrsquot trust your vehicle to just

anyonersquordquo says PresidentCEO Mike Pogojeff ldquoOur staff is

trained and ready to take care of all our customersrsquo service

and repair needsrdquo

Mr Pogojeff says hersquos extremely proud of Automotive

Excellencersquos status as Sonoma Countyrsquos only fullservice

independent specialist shop for Honda Acura Toyota and

Lexus vehicles ldquoModern cars have evolved in a lot of

different directions so we make sure we have special

training testing equipment and tools for every brand we

servicerdquo

Automotive Excellence is committed to providing excellent

customer service throughout every aspect of its work ldquoItrsquos

all about the way our customers feel when they walk out the

doorrdquo explains Mr Pogojeff ldquoOur goal is to help our

customers throughout the entire auto repair process and we

achieve that through open lines of communication and

educationrdquo

COMPANY PHILOSOPHYldquoWe believe each customer should have more power in the

decision-making process than theyre often given Its their

car and their money so it should be their decision As

service advisers our job is to advise our customers and help

them make the best decisions for their vehicles We take the

scare out of auto repairrdquo

EXCERPTED SURVEY RESPONSESldquoThey are very reliable honest and they come to the rescue

AUTOMOTIVEEXCELLENCE(707) 652-979335 Executive Avenue Suite 3 Rohnert Park CA 94928

WEBSITEyourautoexcellencecomEMAILserviceyourautoexcellencecomMANAGERMike Pogojeff PresidentCEOSERVICESHybrid Service Electrical DiagnosisEngine amp Transmission RepairBrakes Tires amp Wheel AlignmentsFactory Maintenance Service AirConditioning amp Much MoreHOURSTue ndash Fri 8am ndash 5pm Sat 8am ndash 2pmCREDIT CARDS

KEY BRANDSAcura Honda Hyundai Inniti KiaLexus Mazda Mitsubishi NissanScion Subaru ToyotaCA LICENSE136736WARRANTIES GUARANTEES24-Month24K-Mile Warranty onLabor Manufacturers Warranties onPartsDIAMOND CERTIFIED REPORTwwwdccertorg1905

HAS EARNED THE PRESTIGIOUS DIAMOND CERTIFIED AWARD

Mike Pogojeff PresidentCEO

A look at Automotive Excellencersquos RohnertPark facility

CUSTOMER LOYALTY HELPFUL EXPERTISE

ldquoDid the company provide

Helpful Expertise if neededrdquo

COMPANY CREDENTIALS

Workers Compensation

Liability Insurance

License Verication

Business Practices

Current Complaint File

DIAMOND CERTIFIED RATINGS DASHBOARD based on 200 random customer surveys since September 2012

CUSTOMER SATISFACTION

10987654321

9894

THE RIGOROUS CERTIFICATION PROCESS ASSURES YOUR SATISFACTION

American Ratings Corporation conducts stringent customer satisfaction research

1 APPLYThe company must apply to begin

the rating process

2 SAMPLEA random sample of typically 400

past customers is collected from all

customer files of the applicant

company

3 SURVEYOnly real customers are surveyed in

confidential telephone research to

determine the companyrsquos customer

satisfaction score based on quality

4 SCORETo qualify the company must score

Highest in Quality with a score of 90

or above on a 100 scale

Rigorous standards are enforced

5 CREDENTIALSWe confirm that the company has

required insurances and valid State-

mandated credentials

6 PRACTICESThe company must perform to

contract have customer-friendly

business practices and stand behind

its work

Only the highest rated pass

7 COMMITMENTThe company agrees to adhere to

the Diamond Certifiedreg Customer

Satisfaction Principles

8 AWARDIf the companyrsquos quality rating

business practices and credentials

meet our high standards it is

awarded Diamond Certified

We require ongoing customer satisfaction and performance

9 MONITORWe conduct ongoing surveys to

ensure the company is maintaining

high customer satisfaction and

loyalty

10 MEDIATEThe company agrees to participate in

Diamond Certified mediation if

necessary

11 GUARANTEEThe Diamond Certified Performance

Guarantee provides added

assurance of the companyrsquos

commitment to customer

satisfaction

12 QUALITYCompanies that are able to qualify

for and maintain their Diamond

Certified awards are much more

likely to deliver quality to their

customers

American Ratings Corporation

Defining Excellence

Our mission is to define excellence and identify for consumers the highest quality local companies

Our team at American Ratings Corporation is the most experienced in the nation in rating and

certifying local companies We are dedicated to ensuring you have confidence in the companies you

choose

We are totally committed to performing all ratings and ongoing certification work with the

highest integrity and accuracy

We believe

1 You the consumer have the right to know which companies are truly performing at

the highest level of quality

2 The highest quality companies should be rewarded for their ongoing performance

through public recognition

3 Companies should be held accountable for their performance - one customer at a

time

copy 2018 American Ratings Corporation

American Ratings Corporation(800) 738-1138

wwwdiamondcertifiedorg504 Redwood Blvd Suite 310 Novato CA 94947