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2014

Reuben H. Fleet Science Center

[VOLUNTEER MANUAL]

The Reuben H. Fleet Science Center seeks to inspire lifelong learning by furthering the public understanding and enjoyment of science and

technology.

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Table of Contents

Welcome…………………………………………………………………………………………………………………….2

General Information…………………………………………………………………………………………………...2

Contacts………………………………………………………………………………………………………………….…..2

The Fleet in a Nutshell…………………………………………………………………………………………………3

Who is Reuben Hollis Fleet?.............................................................................................3

Fleet History……………………………………………………………………………………………………………..4-5

Fleet Volunteer Positions…………………………………………………………………………..…………………6

Volunteer Program Policies…………………………………………………………………………………….7-12

Perks and Benefits………………………………………………………………………………..……………….13-14

Radio Use……………………………………………………………………………………………….……………..15-16

Emergency and Safety Procedures………………………………………………………..……………….17-22

Uniform and Dress Code…………………………………………………………………….………………….23-27

Handbook Acknowledgement…………………………………………………………………………………….28

Museum Terms 101:

An Exhibit is a visitor experience that may take many formats such as a display of objects or interactive components; it may include graphic panels or multimedia components. A group of themed exhibits makes up an Exhibition. A Gallery is an exhibition room or space.

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Welcome! Welcome to the Reuben H. Fleet Science Center Volunteer Program! Thank you for investing

your time here, we appreciate our volunteers! Volunteers play a critical role in the daily

operation here at the Fleet and are a key ingredient towards helping us achieve our Mission

Statement of inspiring lifelong learning in the community. We are sure that your experience as

a volunteer here will be rewarding. This manual will provide you with important information,

please make sure to read it thoroughly before your Orientation and Classroom Training.

General Information

Mission Statement: The Reuben H. Fleet Science Center seeks to inspire lifelong learning by

furthering the public understanding and enjoyment of science and

technology.

Physical GPS Address: 1875 Space Theater Way

San Diego, Ca. 92101

Mailing Address: PO Box 33303

San Diego, CA 92163

Telephone: (619) 238-1233

Website: www.rhfleet.org

Hours: We open 365 days a year at 10:00 a.m. (exception: 11:30 a.m. on

Christmas day). Closing times vary—check our website for updates.

Contacts

Volunteer Programs & Training Manager: Tanja Schroeder/ ext. 835/ tschroeder@rhfleet.org

Museum Ambassador Supervisor: Sienna Rowden/ ext. 762/ srowden@rhfleet.org

Exhibits Experience Supervisor: Mary French/ ext. 850/ mfrench@rhfleet.org

Event MOD: Karla Nafarrate/ ext. 826/ knafarrate@rhfleet.org

Volunteer Program Assistant: volunteerservices@rhfleet.org

Schedule Change Requests: MySchedule@rhfleet.org

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The Fleet in a Nutshell The Reuben H. Fleet Science Center (“the Fleet”) is a nonprofit organization dedicated to inspiring lifelong learning by furthering the public understanding and enjoyment of science and technology. The Fleet is home to the world’s first and Southern California’s only IMAX Dome Theater, presenting the biggest films on the planet. Its unique configuration wraps the audience in images and provides the illusion of being suspended in space. Film topics take audiences from outer space to under water and every place in between, and are generally suitable for all ages. The Reuben H. Fleet Science Center features more than 100 interactive science exhibits in eight galleries, as well as major traveling exhibitions. Who is Reuben Hollis Fleet?

Major Reuben H. Fleet was a pioneer American aviator and earned his pilot’s wings in 1917. He

was commissioned by President Woodrow Wilson to establish the US Air Mail Service, which he

did in two weeks at the age of 33. In 1922, he left the Army and a year later founded

Consolidated Aircraft in New York. In 1935, he relocated to San Diego and during World War II

his business prospered selling seaplanes and Liberator bombers to the US government and its

Allies. Reuben H. Fleet and his family made the essential gift which brought into being this

Science Center and, hence, is the namesake of the Reuben H. Fleet Science Center.

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Fleet History 1957- On March 20th, a group of San Diegans met and proposed building a museum of science

and industry with a planetarium as the major attraction. In August, they formed the San

Diego Hall of Science, which is now known as the San Diego Space and Science

Foundation.

1965- Two employees of General Dynamics, Dr. Edward Creutz (the first director of research

for General Dynamic’s Atomic Division), and James Crooks, Jr. (an electronics engineer

and early Atlas program pioneer) developed and unveiled a model of a planetarium with

a revolutionary new concept for the proposed science museum. Departing from

tradition, the new concept featured a seventy-six foot dome tilted at a twenty-five

degree angle away from the audience. This was to give the illusion of being suspended

in space. In addition to facilitating the sensation of space travel for the planetarium

shows, the tilted dome also served as the screen for a new motion picture system which

was developed for this theater. OMNIMAX (now IMAX) is still the largest motion picture

projection system in the world.

1969- The City and County of San Diego, in a Joint Powers Agreement, established the San

Diego Planetarium Authority to oversee the issuance of $3 million in revenue bonds for

the development of the Planetarium and Exhibits Galleries. In addition, through the

Reuben H. Fleet Foundation and members of the Fleet family, $1 million was provided

for special equipment in the Space Theater and development of exhibits for the

Galleries.

1973- Originally named the Reuben H. Fleet Space Theater and Science Center, the facility

opened to the public on March 10th. This was overseen by the San Diego Space and

Science Foundation.

1997- On February 4th, ground was broken on an expansion to the Fleet Science Center.

1998- The new facility opened in May 1998 and has 95,000 square feet of floor space, more

than twice the size of the original Fleet Science Center. It also included expanded space

for educational services including the Nierman Challenger Learning Center, the Fleet

Inquiry Institute, and a renovated IMAX Dome theater.

2008- The City of San Diego honored the Reuben H. Fleet Science Center as “Recycler of the

Year” in their Waste Reduction and Recycling Awards Program (we also won this award

2009-2010 and the Director’s Recycling Award in 2011).

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Also in 2008, the Dome Theater was remodeled with sharper images and a specially-

designed surround sound system. The theater was dedicated to Eugene Heikoff and

Marilyn Jacobs Heikoff.

2009- The Reuben H. Fleet Science Center became the first museum in the United States to

offer monthly Spanish-language IMAX film screenings. The new program, “IMAX EN

ESPAÑOL,” made its debut with a screening of WILD OCEAN. The shows take place

during the third Sunday of every month at 4pm.

2010- The Reuben H. Fleet Science Center received a LEED Silver Certification for Existing

Buildings: Operations & Maintenance, from the U.S. Green Building Council through its

efforts to dramatically reduce energy and water consumption. The Fleet now consumes

less energy today than it did prior to its 1998 expansion, which doubled the size of the

facility.

2012- The Heikoff Dome Theater premiered its state-of-the-art, giant dome screen digital

GSX™ system with the show “Black Holes: The Other Side of Infinity.” This technology

allows for a more immersive and pixel-perfect experience on the new NanoSeam™

screen.

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Fleet Volunteer Positions

Museum Ambassador: An integral part of Guest Services, Museum Ambassadors ensure that guests enjoy their visit and have an excellent overall experience at the Fleet. Ambassadors welcome and greet visitors, answer visitor questions, collect tickets, monitor theater shows and galleries, staff the information podium at the entrance, facilitate school groups, and more! Gallery Facilitator: Assist visitors in Exhibition Galleries with the goal of piquing curiosity, excitement and interest in our many hands-on exhibits. Gallery facilitators will serve as gallery monitors, science demonstrators, activity leaders, and much more! Through initiating informal conversations with visitors with the goal of increasing their understanding and interest of science, Gallery Facilitators will learn and utilize the inquiry method to engage visitors. Tinkering Studio Activity Volunteer: Help create an environment where visitors can engage in extended building, experimenting, and an ever-changing array of fun activities designed to spark curiosity and foster creative activity. Tinkering Studio Activity volunteers assist in facilitating playful and inventive activities using science, art and technology. Education Programs Volunteer: Assist Science Educators with the Fleet’s educational programs and events. Education Program Volunteers assist educators with workshop activities, materials preparation and clean-up, and help supervise students. Volunteers ensure that education program participants have a fun and memorable learning experience. Event Ambassador: With an ever-changing environment, assist with exciting special events on an on-call, project-by-project basis. Special events may include: IMAX® film premiers, corporate events, and donor parties, to name a few. Event Ambassador Volunteers are not assigned a regular weekly schedule, but are called upon on an as needed basis for special projects. Department Assistant/Intern: Provide assistance in various departments depending on the volunteer’s interest and experience. Positions are available in the following departments, but not limited to: Human Resources, Volunteer Programs, Marketing, Multimedia Services, Education, Information Systems and Special Events. Volunteers are asked for a minimum service commitment of six months, and to provide three or more hours of service per week, weekdays between 9 a.m. and 6 p.m. The Fleet offers a variety of unpaid intern positions for those interested in honing their skills in a particular area and working toward receiving high school or college credit for their time. Internship time requirements vary based on department and can, generally, be coordinated with school requirements.

Camp Counselor: Works directly with students in our camp programs, ensuring that they have a fun and memorable learning experience. Camp Counselors provide support for our Science Educators and guidance to our campers. A minimum of three weeklong camps is required, for either the morning or afternoon shift. Shifts are scheduled Monday-Friday from 8:30-1:00 and 12:00-4:30. Summer Camp Counselors must be available for all five days of their assigned camp weeks.

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Volunteer Program Policies

Pre-Requisites to Volunteering Applicants under the age of 18 are required to submit two letters of recommendation. Applicants 18 years and older are required to submit to a full background check, at no cost to the individual. Your volunteer position offer is contingent upon the successful completion of a background check. Time commitment

All volunteer positions require a minimum commitment of 6 months or 72 hours; this is 12 hours per month.

The “Summer Volunteer Crew” has a minimum commitment of 60 hours or 3 months.

Summer Camp Counselors must complete a minimum of 3 full weeks of camp. Please note- no service verifications will be provided prior to reaching these commitments

References/ Verification of Hours You may request a letter of reference from your supervisor or the Volunteer Programs & Training Manager. The letters will be an honest reflection of your performance. Your request must be made at least three weeks prior to your deadline. Summer Crew Volunteers- a minimum of 60 hours must be completed in order to receive a letter or service verification. Summer Camp Counselors- a minimum of 3 full weeks of camp must be completed. All other Volunteers- a minimum of 72 hours must be completed in order to receive a letter or service verification.

It is important that you plan ahead in order to meet your verification needs! Status Definitions Active Status You are meeting your monthly commitment of volunteer time Inactive Status You will be taking a hiatus for a specified amount of time. It is your responsibility to contact us to have your account set to inactive as well as set back to active within the arranged timeframe Archived Status Volunteer term has been ended and the account is archived *Periodically we will archive any “Active” volunteer records with no recent service. A volunteer who has been archived has lost volunteer privileges at the Fleet and would have to reapply to continue volunteering.

Active Volunteers must take at least one shift a month in order to avoid being archived.

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Communication Most communication with our volunteers regarding special events, updates and opportunities to volunteer are done through email. Please keep in mind that you will receive weekly correspondence from the Fleet so please check your email regularly. If you do not have an email address, it is important that you check with the Volunteer Programs & Training Manager periodically. Shift Cancellations You may cancel your own shifts 5 days prior. Please do this accordingly, so that someone else may sign up for your shift. If you need to cancel with less than a 5 day notice, please email MySchedule@rhfleet.org. If you are notifying us less than 24 hours from your shift, please call the MOD (Manager on Duty) line immediately at (619) 238-1233 ext. 826. Department Assistants/Interns- contact your supervisor directly. Reporting absenteeism allows us to rearrange plans as necessary and lets us know that you’re okay! Failure to properly cancel or change a shift:

1st offense: Written Warning- via email 2nd offense: Reminder/ Warning– via email 3rd offense: Account frozen for one month, suspension from volunteer benefits.

*Please note that if shift cancelations are a continuous habit your volunteer role will be brought into question*

No Show If you fail to attend a scheduled shift (without properly cancelling it), it could lead to termination of your volunteer role!

1st offense: Written Warning– via email 2nd offense: Final Written Warning and removal from regular scheduled shift (if

applicable) 3rd offense: Account will be archived and you will be notified via mail

Cross-Training Once you have completed 3 months or 36 hours of service, you may request to cross train in another department. In most cases, cross training may require an interview and further training. Once cross-trained, you can still continue to also volunteer under your prior assignment as well. Record Keeping Please sign in and out each time you volunteer, also make sure to specifically select for which assignment you are volunteering (if applicable). It is important for us to know who is in the building at all times, in case of an emergency or evacuation. Volunteer hours are also reported

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monthly and are an important part of our grant-writing process. We also want to be sure to recognize you for the hours you volunteer. Uniform Policy All volunteers must present a professional image while on duty at the Fleet. Visible tattoos and facial/body piercings are not permitted (other than ear lobes; maximum two per ear). Closed toed shoes and shirts neatly tucked in are a must!

Volunteers who do not arrive in appropriate attire will be sent home. See “Uniform, Dress Code and Grooming Standards” section for complete details.

Fleet Name Badges All volunteers and interns must wear their Fleet name badge while on duty. If you cannot find your name badge please wear the generic “Volunteer” badge available at the Volunteer Station. If you lose your name badge, please see the Volunteer Programs & Training Manager to place an order for a new one. Resignation If you need to resign from your position, please let the Volunteer Programs & Training Manager know as soon as possible. We appreciate the time and talent you dedicate to the Fleet and understand that sometimes circumstances may require volunteers and interns to leave. Dismissal All volunteer and intern assignments are at-will and can be terminated. Behavior and Conduct Types of behavior and conduct that the Fleet considers inappropriate and which may lead to disciplinary action are identified below. These are listed to promote understanding of what is considered unacceptable conduct and to encourage consistent action by the Fleet in the event of violations. It is impossible, however, to provide an exhaustive list of all types of conduct that may result in disciplinary action. Therefore, the following contains only some examples of conduct that may lead to the imposition of discipline, up to and including dismissal.

Excessive absenteeism or tardiness

Volunteer assignment abandonment

Theft

Use or possession of controlled drug(s) or alcohol (except at an officially authorized social event if you are of age) while on Fleet premises, while on duty, or reporting to work under the influence of alcohol or any unlawful drugs

Failure to observe safety regulations; carelessness or negligence while performing duties

Failure to perform work or job assignments satisfactorily and efficiently

Malicious or willful destruction or damage to the property of the Fleet, another volunteer, employee, patron, or any other visitor to our facility

Unlawful harassment, including sexual harassment, of another volunteer, employee,

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visitor, or any other visitor to our facility

Fighting or provoking a fight on Fleet premises

Violent acts of any kind or any threats of violence (real or perceived)

Insubordination

Divulging or using confidential company information

Refusal to do an assigned job or perform work in the manner described by the Fleet Science Center

Disrespect or discourtesy to supervisors, patrons, fellow volunteers, or employees

Falsifying, altering, or destroying any company records, including volunteer timesheets Harassment The Reuben H. Fleet Science Center is committed to maintaining a workplace free of any form of sexual, racial, or religious harassment or intimidation from any Fleet employee or volunteer, including supervisors or non-employee work contacts. Any form of sexual, racial, or religious harassment is unacceptable behavior in the workplace and is subject to appropriate disciplinary action. Harassment includes, but may not be limited to, conduct that involves unwelcome and unsolicited advances, requests, remarks, or discriminatory tormenting based on gender, race, religion, sexual orientation, age, marital status, gender identification, veteran status, or any other characteristic protected under local, state, or federal law. In particular, harassment occurs if: a) submission to such conduct is an explicit or implicit condition of employment; b) submission to or rejection of such conduct is used as the basis for employment or other personnel decisions affecting the recipient of the behavior; c) such conduct has the purpose or the effect of unreasonable interference with the recipient’s work performance or creating an intimidating, hostile, or offensive work environment. Each member of management is responsible for creating an atmosphere free of discrimination and harassment. You are responsible for respecting the rights of your co-workers and reporting incidents that you perceive as harassing. You also have the right to be respected. If you experience work-related harassment, or believe you have been treated in an unlawful, discriminatory manner, promptly report the incident to your supervisor, the Volunteer Programs & Training Manager or the Director of Human Resources. The Fleet also prohibits any form of retaliation against any employee or volunteer who, in good faith, reports an incident of harassment, or aids in the investigation of a complaint. Computer Use Computers are provided in some assignments. Each department will have a different policy on checking personal email during volunteering hours, so please check with your supervisor. Please note that all social networking sites are blocked and cannot be accessed through a Fleet Computer. Neither the internet service nor email system may be used for transmitting, retrieving or storage of any communications of a discriminatory or harassing nature, or which are derogatory

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to any individual or group, or which are obscene or x-rated communications or are of a defamatory nature, or for any other purpose which is illegal, against company policy, or contrary to the Fleets interest. Any volunteer or intern found to be purposefully viewing, retrieving, or downloading any materials that fall under any of these criteria will be dismissed. Parking Volunteers can park in the lot south of the Reuben H. Fleet Science Center. This is a city-patrolled lot and volunteers and interns may receive a parking citation if not parked legally. Please be advised that every Tuesday some of the museums in the park are free to the public. This creates a shortage of available parking. If you are scheduled to volunteer on a Tuesday, allow extra time for parking. Please be careful when walking to your vehicle, especially after dark. If you would like an escort, Fleet staff persons can walk you to your car. Don’t hesitate to ask! Theft and vandalism have occurred (even during the day) in these city parking areas. Please lock your car and don't leave valuables in sight.

It is not an excuse to miss a shift because of parking! Please give yourself plenty of time to find a spot.

Personal Belongings Volunteers are discouraged from bringing valuables into the Fleet Science Center. The Fleet is not responsible for loss or damage of personal property. Shared lockers for storage of personal items are available at the Volunteer Station. Locks are not provided; you can bring your own lock to use on an empty locker, for the duration of your shift. There are also public lockers (with locks and keys) available in the T3 hallway; they cost 75¢. Cell Phones- No cell phones are allowed on the floor! Please do not make phone calls, text, or use your cell phone during your volunteer shift. If you need to use your phone, ask for a break or wait until the end of your shift. Please head to the back offices or outside the building for cell phone use, as to not be in the eye of our visitors.

Volunteers seen using their cell phones on the Museum Floor will have to check them in to the MOD office at the start of their future shifts.

Food/Drink Policy There is no food, drinks, or gum allowed on the floor or in the classrooms, except for bottled water with a lid. Breaks You are allowed a 15 minute break for every four hour shift you volunteer. If you are signed up for a “double shift” you must take a 30 minute lunch break as well as a 15 minute break.

Please check with your supervisor before stepping away from your station for a break. The volunteer and employee break room, the “Green Room,” is located on the basement level. To get there, turn right as you exit the staff elevator and follow the signs along the walls.

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Media All media inquiries, whether in person, on the phone, or in writing, must be forwarded to the Public Relations Manager. Contact your supervisor immediately if the press is on site or contacting staff or volunteers/interns for statements. They will forward this information onto the PR Manager. Volunteers/interns must not make statements to the press without the knowledge/permission of the PR Manager or Executive Director. Safety The Reuben H Fleet Science Center is committed to providing a safe and healthy working environment. The safety and health of Fleet guests, volunteers and employees are of primary importance. In this regard, we make every effort to comply with all relevant federal and state occupational health and safety laws. In line with our commitment to safety and health in the workplace, the Fleet has established an active and ongoing Safety Program. Responsibilities of all volunteers, just as for employees, are:

Exercising maximum care and good judgment at all times to prevent accidents and injuries

Reporting to supervisors all injuries and seeking first aid for all injuries

Reporting unsafe conditions, equipment, or practices to supervisors

Observing all safety rules and regulations at all times

Exercising maximum care and good judgment in the event of an injury or illness of a visitor or fellow volunteer; and, informing your supervisor or the Manager on Duty immediately in the event of an injury to a visitor or fellow volunteer

No job or activity in the Fleet Science Center is so important that it cannot and should not be done safely—free from injury to visitors, volunteers and employees. Safety and prevention of accidents is everyone’s responsibility. If you are not sure how to do something, then STOP and ask a supervisor! If you think that an injury may occur from doing something, then STOP and ask a supervisor! Exercise maximum care and good judgment at all times to prevent accidents and injuries. Unsafe acts—such as, but not limited to, doing something without required safety equipment or acts of horseplay—are prohibited.

Remember, safety is everyone’s responsibility, including yours as a volunteer.

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Volunteer Perks and Benefits!

To thank our volunteers for their time and commitment the Fleet has created a few perks for

you to enjoy:

Discounts Galileo’s Café: Galileo’s Café offers an appealing menu with affordable discounted prices for Volunteers and Staff. North Star Science Store: 30% off any item with the RHFleet logo, 20% off of everything else. Keep your eyes out for our 40% off Employee and Volunteer appreciation sales that occur throughout the year! Membership Discounts: Great discounts available for membership packages. You can inquire at the Membership Desk. Fleet Events: Receive discounts on tickets for Fleet events such as “Science on the Rocks” Fleet Bucks Fleet Bucks are our way of saying “Thanks” to volunteers and staff members who go above and beyond their normal job duties to provide an outstanding experience for our visitors or other staff members. You can redeem your Fleet Bucks at Galileo’s Café or the North Star Science Store towards payment of your purchase. Each Fleet Buck is valued at $1. Gallery and Theater Show Admission You receive free admission to our Galleries and Theater Shows on days when you are on shift. However, when you are not on shift we ask that you please purchase admission or use the Fleet comp passes you have earned. Fleet Activities Volunteers are invited to participate in our spontaneous Fleet activities including but not limited to BBQ’s, Ice Cream Socials, or Pizza Parties when they are held on the day of your shift.

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Perks Exclusive to Volunteers meeting a 12 hour minimum monthly commitment: Fleet Activities Receive invitations to Fleet events including, but not limited to: The Fleet Holiday Party, Spring or Summer event, DVD nights on the Dome, Exhibit and Theater Show premiers.

Look out for these special invitations in your inbox! Pass Program

Volunteers who complete 12 hours each month can earn 2 Fleet passes valued at $17.95 each.

Volunteers with a lifetime total over 72 hours can earn 4 Fleet passes valued at $17.95 each month that they complete 12 hours.

Please request your passes from the receptionist during business hours, M-F 8:30 a.m. - 4:30 p.m. You may request passes during evening and weekend hours by filling out a request form found at the Volunteer Station. These tickets will be placed at Will Call and are usually available the following week. Please request your passes on a monthly basis as it is not guaranteed that you will be able to

collect previous month’s passes at a later date.

Volunteer Celebrations Each spring, the Fleet hosts a special event to recognize the contributions of our volunteers. The Edwin Ogren Volunteers & Intern of the Year, named after a former Fleet volunteer, are awarded to recognize those volunteers and interns who have made a significant contribution to the Fleet during the calendar year. Adult Volunteer of the Year: Our 2013 honoree is Steve Drew, Tinkering Assistant, Nano Demonstrator, Education Programs Volunteer and more! Youth Volunteer of the Year: Our 2013 honoree is Daniel Yampolsky, Museum Ambassador! Intern of the Year: Our 2013 honoree is Guillermo Leetonway, Museum Ambassador!

Service Milestones pins are also awarded. Milestone updates can be checked at the volunteer station.

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Radio Use

Several frontline positions require the use of a radio as a means of communication. It is necessary to recognize and use the following codes:

Radio Channels:

1 - General staff—Frontline staff, Receptionist, School Check-in, MOD, Exhibits, etc.

2 - Custodial staff

3 - Special Events staff

4 - Engineering staff

5 - I.S. staff

6 - Spare—to take longer conversations off the main channel

Radio Codes:

Code 1- Life Threatening Emergency

Immediate MOD response required. Emergency situations such as “life

threatening” medical emergencies, civil disturbances, bombs, robbery, or a

natural disaster.

Code 2- Non- Life Threatening Emergency

Immediate MOD response required. Emergency situations such as minor medical

emergencies where the first aid kit is needed.

Code 3 - Customer service issue

Any customer service issue that requires the attention of your supervisor or an

MOD. Please call for help when in doubt!

Code 4 - Money related issues, change, passports or day passes, etc.

Only used by staff who handle money.

Code 4 AT - the armored truck is here to pick up deposits

Only called by staff at the ticket counter if MOD is not present.

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Code Little Dipper - Child looking for lost parent

In this situation, please keep the child at your side until an MOD arrives!

Code Big Dipper - Parent looking for lost child

In this situation, please keep the parent at your side until an MOD arrives!

Code X– Theater Voucher Exchange

To be called by the Museum Ambassador who is opening a show when a visitor forgets to exchange their voucher at the ticket counter.

Always get clearance from ticket counter that it is OK to let the visitors into the theater and hold on to the voucher- it needs to be turned in to the Ticket Counter for record keeping!

Codes for Channel 2

Code V - Vomit

Sometimes it happens. Please monitor the area to prevent someone from walking through it until the custodian arrives.

Code P- “Accident”

Sometimes this happens too! Please monitor the area to prevent someone from

slipping through it until the custodian arrives.

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Emergency and Safety Procedures Be knowledgeable of safety and emergency procedures and keep supervisor informed of safety concerns. First Aid and Medical Emergencies These are guidelines for handling medical emergencies ranging from minor to serious injuries.

Minor Incidents- Those which can be handled by basic first aid procedures and do

not require immediate additional medical treatment or transportation.

Volunteers need to ask injured individual if they need any first aid supplies, i.e. Band-Aids, ice packs, and antiseptic wipe and call the MOD to report a Code 2. A Basic first aid kit is located at the front ticket counter and in the Human Resources Department.

Non-Life Threatening- Those which require immediate medical attention, beyond first

aid, which can be provided at the Fleet Science Center. These injuries do not usually require ambulance transportation. (i.e. ankle sprains, broken finger)

Volunteers should call a Code 2 for the MOD to come and help the visitors.

Serious/ Life Threatening Injuries/Illness-

These injuries require immediate ambulance transportation to a medical facility. This section includes, but is not limited to, all individuals with chest pains, breathing difficulties, severe bone breaks, back injuries, severe cuts with uncontrollable bleeding, unconscious person, severe head injury, or any other injury or illness that which may cause the individual to lose consciousness or experience cardiac arrest while in transit to a medical facility.

DO NOT MOVE the injured individual unless their life is in danger at that location. Please call a Code 1 immediately so that the MOD can take action as needed.

Earthquakes- During an Earthquake, take cover under a heavy desk, table,

bench, doorway (in a structural wall), halls, or against inside walls. Stay away from glass. STAY CALM!

Listen for further directions regarding possible evacuation.

Read below for evacuation procedures and responsibilities.

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Emergency Evacuation Procedures

Museum Ambassadors & Gallery Facilitators – Zone P1

1. Ensure your radio is on channel 1 for further instructions. 2. Begin evacuating patrons from galleries, restrooms, elevators, T3 area and Theater if

assistance is required. 3. Direct visitors to the Park Blvd. side of the fountain for further instruction. 4. Evacuate and post outside to prevent re-entry of visitors, staying a safe distance from

the building.

Theater Ambassadors – Zone P2

1. Ensure your radio is on channel 1 for further instructions. 2. Communicate with the Console Operator on the plan of action. This position should take

the lead in the evacuation. 3. Evacuate the Theater. 4. Direct visitors to the Park Blvd. side of the fountain for further instruction. 5. Once the Theater is clear of patrons, communicate to the MOD that the Theater has

been evacuated. 6. Evacuate and post outside to prevent re-entry of visitors, staying a safe distance from

the building.

Cashiers – Zone P4

1. Secure registers and cash drawers. 2. Obtain the two emergency kits from the cabinet inside the ticketing area. The kits

should contain: flashlights, medical supplies, pens, comp passes, emergency manual and a current floor staff schedule. Also take the bullhorn for MOD use.

3. Ensure that at least one cashier has a radio (on channel 1). 4. If it is dark outside, each cashier must have a flashlight. 5. Evacuate visitors from the Rotunda and area Restrooms. 6. Direct visitors to the Park Blvd. side of the fountain. 7. Evacuate and assist with visitors at the designated meeting area. 8. Once at the meeting area, organize the evacuated visitors into two groups for

processing of Passes and Refunds. (Each group will have an emergency kit with the necessary items.)

Store and Café – Zone P5

1. Secure registers and cash drawers. 2. Café Staff should turn off all heating equipment (ovens, toaster, pizza display, pretzel

display, etc.).

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3. Evacuate all visitors in the immediate area, directing them to the Park Blvd. side of the fountain for further instructions.

4. Evacuate and assist as needed in the designated meeting area.

Manager on Duty

1. Ensure that the evacuation process is underway. 2. Determine location or cause of alarm. 3. If it is a life threatening emergency, call 911. Provide your name, our address (1875

Space Theater Way) and any pertinent information requested by the operator. 4. Do an “ALL CALL” announcement from the designated station.

“May I have your attention please? This is not a drill, this is an actual emergency. You

must evacuate the building immediately. Please proceed to the nearest emergency exit.

Do not use the elevators.”

Repeat announcement.

5. Physically reach Store and Café to ensure the areas have been evacuated. 6. Evacuate to the designated area and do a roll call on channel 1. Call each “P” zone and

each “S” zone, and wait for each zone to respond. 7. Contact ADT at (888-238-2666) to ensure they received the alarm. You will need the

password. 8. Ensure that evacuated visitors are being helped with refunds or comp passes. 9. Greet Emergency Personnel (EP):

Designate another Manager or Lead to monitor rear entrance/ parking lot (with radio on channel 1).

Receive EP and establish communication.

Inform EP of the floor and location of the emergency.

Remain in contact with EP until they approve re-entry. 10. If approval to re-enter is given by EP or an Executive:

Staff must enter prior to patrons and return to their post.

On weekends, holidays and during extended hours, use the card in the emergency kit to contact Dave McGrew, Craig Blower and Allen Lamb if they are not already present.

Resolve details of re-entry as needed.

Work with the Console Operator and the Projectionist to resume IMAX functions.

Confirm that all normal building operations are restored. 11. If approval to re-enter is not given by EP (ex: power not restored):

Confirm that evacuated patrons are receiving comps or refunds.

On weekends, holidays and during extended hours, use the card in the emergency kit to contact Dave McGrew, Craig Blower and Allen Lamb if they are not already present.

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Follow instructions from Emergency Personnel (ex: contact the Gas Company).

After all visitors have been helped, obtain the clock out sheet for hourly staff from the emergency kit to indicate their time of departure, with signature.

Rationale:

To ensure that each and every employee, volunteer, vendor and visitor have evacuated the

building in the case of an emergency. To make reasonable accommodations and preparations

to promote the timely exiting of all occupants to a safe meeting place.

Procedure:

When the Emergency Alarm sounds:

Do not panic. Stay calm and proceed to the nearest emergency exit (unless you have been assigned other emergency duties in advance). In the case of an earthquake, drop, take cover and hold on. You should exit only when the shaking has stopped.

Take your purse and/or wallet with your ID. Do not try to secure any other personal items.

Do not shut-off any lights. Leave all doors unlocked and closed as you exit. Most doors have a fire rating that will assist in slowing the spread of a fire.

Do not use the elevators. The folding pocket doors (where applicable) will automatically close-off access to the elevators. If you are in an area where the folding doors are in the evacuation route, push the green button to open doors. Use caution when opening any door during an emergency.

Once you have exited the building, proceed to the Park Blvd. side of the fountain. Remember to stay a safe distance from the building (more than 15 feet). Be aware of emergency vehicles and other traffic.

As soon as possible, each Zone Coordinator will take a roll call. If anyone is missing, the Zone Coordinator should notify the MOD directly or by radio.

Only Senior Staff and the MOD should communicate with emergency personnel. Everyone else should remain in the designated meeting area.

Once the okay is given by emergency personnel, Senior Staff or the MOD will allow re-entry. Employees should enter prior to the visitors. The MOD will announce when it is okay for the public to re-enter the building.

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The following Zone Coordinators are responsible for sweeping the assigned area in the case of

an emergency. Each coordinator should have a radio set to channel 1.

Emergency Evacuation Zones

Second floor – Zone S-1

Craig Blower, Andrea Decker and Paul Siboroski will be responsible for sweeping the following areas:

1. HR and Accounting 2. Exhibits Office and work area 3. Executive area 4. Marketing 5. Conference Room and Board Room 6. Restrooms and Mailroom

Reception Area – Zone S-2 Marcella Osman-Hernandez and Debbie Lowery-Cunning will be responsible for sweeping the

following areas:

1. Reception area and Group Check-in Office 2. Client Services Office 3. Community Forum (and Kitchenette) 4. Staff elevator and Locker Room

Education Area – Zone S-3

Kris Mooney, Lucia Acosta, Valerie MacPhee will be responsible for sweeping the following

areas:

1. Education Offices 2. Learning Labs 3. Restrooms 4. Challenger Center (roll call only, do not sweep)

Basement level – Zone S-4

Dave Miller and Erik Remington will be responsible for sweeping the following areas:

1. Asst. Café Manager’s Office 2. Café Warehouse 3. Store Manager’s Office and outer office (Retail Coordinator) 4. Store Warehouse

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5. Staff Restrooms

Basement level – Zone S-5

Dave McGrew and Joe Clifford will be responsible for sweeping the following areas:

1. Engineering Offices 2. Loading dock area and hallway 3. Break room and surrounding area 4. Work areas (woodshop and surrounding areas) 5. Exhibits Workshop

Basement level – Zone S-6

Allen Lamb and Mike Lawrence (or Projectionist) will be responsible for sweeping the following

areas:

1. IS Department 2. Projectionist Office 3. Audio/visual Offices 4. Multimedia Manager’s Office and outer work areas

Custodial Office – Zone S-7

John Taylor or staff member will be responsible for sweeping the following areas:

1. Custodial Office 2. Tinkering Studio

There are designated evacuation stations in the staff areas with the following items:

1. Flashlight 2. Emergency procedures 3. List of employees in each evacuation zone 4. Clipboard and pen

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UNIFORM, DRESS CODE AND GROOMING STANDARDS

The Reuben H. Fleet Science Center considers it very important that you are well groomed,

neat, and dressed appropriately for your volunteer function in order to promote a positive,

professional, and identifiable image to our visitors, business associates, and vendors.

Appropriate dress, grooming, and good hygiene are a requirement of your service with the

Science Center.

The Fleet reserves the right to modify and update these uniform, dress codes and grooming

standards at any time and for any reason as needed for business purposes, and Fleet

management is the sole decision maker as to what is considered professional and/or

unprofessional.

The Fleet also reserves the right to send any volunteer home who is not properly dressed to

fulfill their volunteer duties in a safe and professional manner.

The following uniform and/or dress code, and grooming rules and regulations must be followed

at all times for the following positions while volunteering unless otherwise authorized by your

supervisor.

Department Assistants/ Interns should consult with their department supervisors to specify an

appropriate dress code if no uniform is required for such position.

If you are interested in purchasing a Fleet Fleece jacket, they are $25 and available in HR.

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CLOTHING: ITEM(S): PRESENTATION:

Shirt Official Fleet Logo Shirt Must be tucked in at all times. Undergarment sleeves must not be exposed. Must be pressed and in good repair. No stains, holes, rips, etc. Must be sized and fitted correctly - no baggy or tight shirts. If a long sleeve shirt is worn underneath it must be white.

PANTS/SHORTS/CAPRIS/SKIRTS Khaki Pants (Museum Ambassadors, Tinkering Studio Volunteers and Gallery Facilitators) Jeans (Education Programs Volunteers)

Must be pressed and in good repair. No stains, holes, rips, etc. Belt must be worn when belt loops are present Must be sized and fitted correctly - no baggy or tight pants. Shorts and Skirts must be no more than two inches above knee.

HOSIERY Socks and Nylons Color should coordinate with clothing apparel.

SHOES Dress, Casual & Athletic Shoes Must be closed-toed. Color should coordinate with clothing apparel. Heel height should be appropriate for job function.

OUTERWEAR Navy Blue or Black Jackets or Sweaters Front Zipper or Buttons.

Official Fleet Logo, Black or Red Fleece Zipper Jacket (for purchase at HR $25)

Must be solid color.

Must be sized and fitted correctly - no baggy or tight jackets.

Must be pressed and in good repair. No stains, rips, holes, etc.

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ACCESSORIES: ITEM(S): PRESENTATION:

HATS & HEADWEAR Not permitted (except per health regulations for Café).

JEWELRY Rings Bracelets Necklaces Facial Piercing Jewelry (nose, lip, cheek, etc.) Ear Rings Ear Spacers (Plugs)

No more than one ring per hand. No more than one bracelet per wrist. No more than one necklace. Facial piercing jewelry not permitted. No more than two earrings per ear. Must be solid. No holes or graphics allowed.

BELTS Must be a solid color - no prints or graphics. Color should coordinate with clothing apparel. Buckle must be plain and may not be oversized.

SCARVES Not permitted.

PINS & BUTTONS Approved Pins & Buttons Pins may be placed on lanyard - may not obscure ID badge photo or name. Must not pose a safety hazard. Must have prior Volunteer Service and/or department manager approval. Approval will not be given to buttons that are discriminatory, offensive or unprofessional.

ID BADGE Fleet Photo ID Badge - Clip-on Fleet Photo ID Badge - Lanyard

Must be worn on right collar. Must be worn around neck.

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LANYARDS Official Blue Fleet Lanyard Fleet Promotional or Recognition Lanyards Non-Fleet Lanyards

Must be worn around neck. Must be worn around neck. Must have prior Volunteer Service and/or department manager approval.

CELL PHONES & PAGERS Not permitted to be worn unless issued for Fleet business.

PACKS, PURSES & BAGS Not permitted.

SUNGLASSES Not permitted.

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GROOMING: ITEM(S): PRESENTATION:

HAIR Neat and clean; no extreme hair styles (Mohawks, extreme spikes, carve-outs, etc.) Length/Style must not obscure face, uniform logo or name badge. Dyed/Highlighted hair color should be widely accepted as a natural color. Shaggy and un-kept hair is not permissible regardless of length.

FACIAL HAIR Clean Shaven Beards Goatees, Van Dykes, etc. Mustaches Sideburns

Neatly trimmed and must not extend below earlobe.

MAKE-UP Please be conservative in your make-up choices and application.

FRAGRANCE Cologne, Perfume, etc. We ask that you use good judgment with application.

FINGERNAILS Natural & Artificial Must be kept clean (except when task does not allow). Must be well kept and trimmed and not be excessive in length. Nail polish should be well-maintained and professional in appearance.

PERSONAL HYGIENE Personal hygiene is an important part of a professional appearance and image. Please maintain good personal hygiene while working.