Volume 22 // Issue 7August 23, 2019

TheBulletin

Isabel Hart, BSN, is MercyOne Central Iowa’s newest recipient of The DAISY Award®. She was presented the award at a ceremony Aug. 12. Isabel, who works in the Cardiac Surgery Intensive Care Unit, was nominated by the daughter of a patient to recognize the kind and compassionate care she provided the patient and his family.

The nominator wrote, “My dad has been a patient in the CMICU for past 11 weeks. Isabel has been with my dad and us from the very beginning. She has so much care and compassion and a heart that is so kind. She takes the time to tend to all of his needs, and also cares to get to know all of us personally, as well. She treated him as if he was family. After weeks, I had not seen him sit up and she sent me a photo of him sitting on the side of the bed for the first time. It meant so much as I had to return to work and was missing him.”

The DAISY (Diseases Attacking the Immune System) Award® is an international recognition program that honors and celebrates the skillful, compassionate care nurses provide every day. MercyOne Central Iowa implemented The DAISY Award® program in April 2017 to honor our nurses, who consistently provide compassionate and remarkable care while demonstrating clinical excellence. Winners are presented with a certificate, pin and a hand-carved stone sculpture entitled, “A Healer’s Touch.” Everyone in the honoree’s unit is also treated to cinnamon rolls.

Isabel Hart recognized with The DAISY Award

Team Engagement

Find out more or submit a nomination at MercyOne.org/daisy.

Leader profile: Sam AyresVice President of Operations, MercyOne Medical Group – Central Iowa Sam Ayres, MBA, CMPE, joined MercyOne Medical Group – Central Iowa as vice president of operations on Aug. 19. He brings more than 30 years of health care experience to his new role, and most recently served as the market director of clinic operations for MercyOne Iowa

Heart Center.

As vice president of operations, Sam will be responsible for collaborating with providers and staff to create short- and long-range plans addressing quality, patient satisfaction and colleague engagement within our clinics. He will play a key part in helping lead the organization as we continue to drive ambulatory growth through expanded services and access to care.

“I’m excited to use my knowledge and experiences from various positions at Iowa Heart Center to assist the clinics with development opportunities while providing high quality patient-centered care,” he said. “I look forward to working with Dr. Vandivier, Amber Lenhardt and all the providers and staff to achieve our Key Results.”

Sam received his bachelor’s degree in business management from William Penn University and later his MBA from Iowa State University in Ames. He received board certification through the American College of Medical Practice Executives (ACMPE).

Career: Sam started working for Iowa Heart Center part-time in the medical records department in 1986, and held a number of different positions throughout the organization before leading office operations in 2007.

Family: Sam and his wife Kris have three sons – Trae (25), Mason (17) and Brevin (15). Sam grew up in West Des Moines, where he currently lives. His sons attend Valley High School.

Hobbies: Attending his kids’ sporting events, spending time with family, golfing and the Iowa State Cyclones

TheBulletin Volume 22 // Issue 7August 23, 2019

Central Iowa1111 6th Ave., Des Moines

MercyOne.org/desmoines

Save the date Please join in welcoming Cindy Penney, vice president of patient care and chief nursing officer of MercyOne Des Moines and West Des Moines Medical Centers. A reception with light refreshments will be held:

Thursday, Aug. 2911:30 a.m.-1:30 p.m. East Tower Auditorium

Welcome Laurel Fleming, JD, joined MercyOne on Aug. 13 as privacy official and regional director of Integrity and Compliance for MercyOne Central Iowa. As part of her role, Laurel will lead the organization in ensuring operations are conducted in a manner consistent with our Mission and Core Values, and in compliance with all applicable laws and regulations. She will also evaluate and oversee ethics and compliance education of colleagues and physicians, and promote and maintain the MercyOne reporting system.

“Blooming with Hope” campaign underway MercyOne Cancer Center is once again partnering with the American Cancer Society for “Blooming with Hope,” an annual opportunity for supporters to purchase beautiful potted mum plants in return for their contribution to the American Cancer Society. Learn more and place your order by Aug. 28 on the campaign website, or by contacting Liliana (Lily) Perez at the MercyOne Cancer Center Resource Center at 515-643-8206.

AnnouncementsMercyOne Des Moines Midwives has expanded its service area for the second time this year, and has welcomed a new midwife. Starting today, midwives will see patients at MercyOne Grimes Family Medicine Clinic on Wednesdays and Fridays. Earlier this year, they started seeing patients at MercyOne Ankeny Pediatrics Care Clinic on Monday, Tuesday and Thursdays. The MercyOne campus location at 330 Laurel St., Des Moines, provides patient care Monday through Friday.

Pam Jach, ARNP, CNM, is the newest member of the midwives group. She has been assisting with day-to-day projects since late 2018, and is now providing patient care. Pam has 21 years of experience providing care for women who are pregnant, or just need routine gynecology care.

Pam joins a group that includes (pictured below, left to right): Megan Sloat, ARNP, CNM, MPH; Jamie Pinter, ARNP, CNM; Emily Zambrano-Andrews, ARNP, CNM, DNP; Diane Clevenger, RN, MSN, ARNP, CNM; Laurent Bennett, ARNP, CNM; and Lori Steinman, ARNP, FNP, CNM.

Midwives expand services

Pam Jach

Cindy Penney

Laurel Fleming

Each year, more than 15 million Americans become victims of identity theft. You can protect yourself with PrivacyArmour Identity Theft Protection – one of the voluntary benefit options available during the upcoming annual benefit enrollment. In addition to identity protection, this coverage helps with fraud response and identity restoration if you do become a victim. By electing this benefit, you can enjoy peace of mind, financial reassurance and time-saving features such as identity and credit monitoring, credit scores and reports, financial transaction monitoring and a $1 million identity theft insurance policy. Identity theft protection is just one more way CHI and MercyOne joins you in the pursuit of your best self, not just at work, but in life. See more on InsideCHI.

Annual benefit enrollment, Oct. 16-Nov. 6Protect yourself from identity theft

To schedule an appointment at any of the three locations, please call 515-643-6869.

Ambulatory Growth