Volkswagen satisfaction survey: the spirit and employee on ... · Volkswagen satisfaction survey: the spirit and worries of a global employee on assignment . PLATZHALTEILDBILD FSE-Stimmungsbild

Volkswagen satisfaction survey: the spirit and worries of a global employee on assignment

PLATZHALTEILD BILD

FSE-Stimmungsbild 2014 EY Human Capital Conference Dr. Karen Lange, Head of Global Assignments, Volkswagen AG

Status: 30th June 2015 K-ST-3 Global Assignments

Foreign Service Employees*

3

2.698

1.311

798

4.000

0

5.000

4.500

3.000

2.000

1.000

06/15

4.807

1.995

2006 2011 2012

3.836

2.187

2014

4.507

2013

4.052

2005

1.998

2.941

2.364

2010 2009

2.248

2008

2.266

2007

From Germany To Germany Outside Germany

* since 2013 incl. MAN, Scania, Porsche AG, Ducati und Porsche Holding

Status: 30th June 2015 K-ST-3 Global Assignments

Global Assignments complexitiy development (combinations home – host)*

296

371

537

863894

937

2010 2011 2012 2013 2014 2015

4

183 Home Companies 377 Host Companies

* from 2013 incl. MAN, Scania, Porsche AG, Ducati and Porsche Holding

+ 317%

Status 18.09.2015 Global Assignments

Basic Data • Survey of 3.412 FSE worldwide at more than 150 locations

• Participation of the brands VW Passenger Cars, Audi, Seat, Skoda, Bentley, Bugatti, Lamborghini, VW Commercial Vehicles, Financial Services

• Time frame: 19.05.14 – 30.06.14

• 12 Mobility-specific questions

• Based on an already existing technical-solution for employee satisfaction surveys


Questions / Fields of action 1. The organization surrounding the assignment process (pre-assignment trip, information

about the contract, visa, relocation, etc.) was good.

2. The preparatory measures for my assignment (including intercultural training, language course) were good.

3. Integration into the host country department is / was successful.

4. Contact with the home country department during the assignment is good.

5. I feel well-supported by the Human Resources department (HR department for global assignments / local HR department) of the home company.

6. I feel well-supported by the Human Resources department of the host company (Personnel department / service partners as for example relocation agency).

7. I am satisfied with the accommodation in the host country.

8. Integration into the host country’s social environment (e.g. leisure time activities) is / was good.

9. The Partner Support Program is helpful for my partner.

10. The quality of schools and / or nurseries in the host country is good.

11. I enjoy working for my host company.

12. The reintegration into my home company is well prepared.

Support in

assignment prozess

Job family

PM

support during the

assignment

Family & Social Issues

Conclusion & Forecast


Structure of Participants FSE eligible for participation as per Host Region

194

893

1769

331

161

Asean China Europe North America South America / Africa


Participation Volkswagen Group total

3412

2298

0

500

1000

1500

2000

2500

3000

3500

4000

FSE eligible for participation Participants

67%


Result Reports


Raw data of results from

system

Preparation and

distribution of Result reports

Information to FSE and

Discussion of results

Planning and forwarding of

measures

Discussion of Results and Planning of Measures Process and Timetable - Overview

July/August 2014 September 2014 4th Quarter 2014 until End of 2014


Structure of Proposals for Measures Allocation to clusters of questionnaire

Support inassignment process

27%

Integration department /

Contact Home dep.5%Support by Personnel

26%

Family and social issues24%

Reintegration18%

11


Structure of Proposals for Measures Allocation to Categories of Measures

Processes in Home Company

43%

U: Processes in Host Company

40%

Policy12%

Best Practice5%

12


Examples of decided measures

• Introduction of an emergency hotline, aiming to optimize medical aid for Impatriates (Audi Hungaria Motor)

• Participation in the employee leasing programme for Impatriates without a local contract, in order to improve the mobility of the accompanying families (AUDI AG)

• Increase of transparency in the reintegration process via standardization of communication, regular meetings between Global Assignments and national personnel departments and 12-month preview of repatriates (Seat)

• Meeting between Global Assignments, home personnel department and technical area, 2 months before repatriation as a standard, fixed element of the personal development plans, supporting the reintegration process (Skoda Auto)

• Survey for Impatriates regarding the quality of the Relocation Service Provider, as a result agreement upon new service packages with the providers (VW AG)

• Formation of an interdisciplinary task force, with the aim of systematically analizing and optimizing the process of reintegration (VW AG)

• Distribution of a checklist to FSE containing necessesary activities and information for the process of reintegration (VW China Investment Co. Ltd)

• Handout of a bilingual information brochure about the company within the framework of the Pre-Assignment-Trip (VW Argentina)


Next Steps

• Evaluation and implementation of measures in all Group Brands and Companies

• Feedback about implemented measures to Global Assignments VW AG for central reporting purposes

• Evaluation and implementation of policy-relevant measures by Global Assignments VW AG after consultation with the Group Brands

• Continuous communication of decided measures via newsletters and emails.

• Next round of the FSE-Stimmungsbild: 2016


THANK YOU FOR YOUR ATTENTION

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Volkswagen satisfaction survey: the spirit and employee on ... · Volkswagen satisfaction survey: the spirit and worries of a global employee on assignment . PLATZHALTEILDBILD FSE-Stimmungsbild