VoIPcare qMetrix for Transportation

qMetrix for Transportation

VoIPcare qMetrix for Transportation: Introduction

Damage Inspection & Prevention


The Problem: Quality Measurement in Healthcare

• Both physicians and hospitals collect quality measures

• A community hospital may collect 1500 measures

• Increasing demand by government, payers, and regulatory agencies

• Time consuming, inefficient, expensive


Quality problems do not arise by accident

As Juran noted: “A principle finding has been that quality problems are planned that way, which means that the quality problems are largely traceable to deficiencies in the methods used to plan for quality. Those deficiencies are still in place. To get rid of those deficiencies we must revise the quality planning process and then learn how to acquire mastery over that revised process.”


How do we measure quality?

Collect The Data – And Then – Try To Understand It


The qMetrix Toolset

• The solution– Secure, Web-based applications– Interactive voice response (IVR) - Optional– Advanced data review and reporting

• The application– Complex data collection– Inspection of physical processes and data– Storage of data for integration with existing

corporate and government reporting systems

• Patent pending


TAPPI SRW Committee Objectives*

• Identify damage as early as possible in the supply chain process

• Begin to process the damage event within 24 hours of awareness

• Build a lessons-learned capability to identify and reduce the root cause of damage

• Minimize the impact on operational performance

* TAPPI Damage Prevention Committee Report – April 2008


VoIPcare System

IVR

PDA

Web

Visualization

Notification

Integration

Web Services

VoIPcare System

Data Collection and Processing


Equipment Required

• Any type of telephone– Cell phone or desk phone– VoIPcare System

• Access to the internet– Web browser (IE, Safari, Mozilla)

• No capital cost


TAPPI System - Inspections• Equipment

– Is the equipment useable for paper shipment

• Shipping Inspection– What protective measures were used

• Receiving Inspection– How did the protective measures perform

• Damage Inspection– What damage occurred to the paper rolls


Equipment Inspection Diagram

RailcarFleet

EquipmentInspection

CustomerUserTable

EmptyRailcars

RejectedRailcars

Load Railcar

InspectedRailcars

EquipmentInspection

Table

EquipimentDamage

Notification

InspectionResults

DamageInformation

PhotoArchive

DamagePhotos

DamagePhotos

DamagedEquipment

Table

EquipmentNumberEquipment

Status

User ID

DamageInformation


Equipment Inspection Questions

Actual Prompt Possible Responses Process Notes

Equipment Number Car InitialsCar Number

Short NameNumbers

Equipment Status Announced Status "Color"Delivering Carrier Carrier Short NameEquipment Useable Useable Yes, No

Damaged Contents Content Damage Yes, NoType of Damage Damage Type Wet, Gouged, Crushed, etc (20 types max) "Done" to move onDoor Operation Door Operate Ok Yes, NoDoor Seals Door Seals Ok Yes, No

Which Are Bad Bad Seals Left, Right, BothHoles In Car Holes In Car Yes, No

Hole Location Hole Location Roof, Floor, Left Wall, Right Wall, A End, B end, Left Door, Right Door "Done" to move onFloor Condition Floor Ok Yes, NoPhotos Taken Photos Yes, No

Car Swept Need Swept Yes, NoDunnage Removed Dunnage Present Yes, No

Information Requested


Load Railcar

RollStaging

ShippingInspection

LoadCorrections

Photo Archive

ShippingInspection

Table

PaperRolls

LoadedRailcars

RejectedLoads

CorrectedLoads

ShippingPhotos

InspectionResults

Loading And Shipping Inspection Diagram

InspectedRailcars

CustomerUserTable

User ID

ReceivingInspection


Shipping Inspection QuestionsActual Prompt Possible Responses Process Notes


Short NameNumbers

Mill Order Number Mill Order NumberPrinter Name Printer Name Name "Skip" if not knownPrinter City Printer City City "Skip" if not knownShort Line Carrier Car Initials Short Name "Skip" if not knownPrimary Carrier Car Initials Short Name "Skip" if not knownLoad Pattern

Roll Diameter Diameter Number (Inches)Rolls on Floor Floor Rolls Number

Center of Gravity Calculated Center of Gravity Calculated Yes, No

Load Door Load Door Left, RightDoorway Protection Doorway Protection

Used Yes, NoTwo By Four Two by Four Yes, NoBanding Banding Yes, No

Number of Bands Number of Bands NumberAir Bags Airbags Yes, No

What Level What Level 4 or 5How Many How Many NumberApplied Vertically Vertically Yes, NoApplied Horizontally Horizontally Yes, No

Buffer Pads Buffer Pads Yes, NoKey Unit Bands Key Unit Bands Yes, No

How Many How Many NumberVoid Filler Void Filler Yes, NoRisers Risers Yes, NoCar Ready For Shipment Car Ready Yes, NoPhotos Taken Photos Yes, No



Receiving Inspection and Unloading Diagram

ReceivingInspection

UnloadRailcar

CustomerUserTable

ProductionRoll

Staging

ReceivingInspection

Table

PhotoArchive

Railcars

UndamagedRolls

DamagedRolls

InspectionResults

User ID

ReceivingPhotos

PaperDamage

Inspection

ReceivingDamage

Notification

InspectionResults

ReceivingPhotos


Receiving Inspection QuestionsActual Prompt Possible Responses Process Notes


Short NameNumbers

Mill Order Number Mill Order NumberPublisher Name Publisher Name Name "Skip" if not knownPublisher City Publisher City City "Skip" if not knownShort Line Carrier Car Initials Short Name "Skip" if not knownLoad Shifted Load Shifted Yes, NoTwo by Four Missing Two by Four Missing Yes, No Only asked if used Two by Four Moved Two By Four Moved Yes, No Only asked if used Two by Four Broken Two By Four Broken Yes, No Only asked if used Bands Tight Bands Tight Yes, No Only asked if used Bands Broken Bands Broken Yes, No Only asked if used

How Many How Many Number Only asked if used Air Bags Deflated Bags Deflated Yes, No Only asked if used Air Bags Ruptured Bags Ruptured Yes, No Only asked if used Air Bags Touching Floor Bags Touching Floor Yes, No Only asked if used Unit Bands Fail Unit Bands Fail Yes, No Only asked if used Buffer Pad Failure Buffer Pads Fail Yes, No Only asked if used Void Filler Failure Void Filler Fail Yes, No Only asked if used Riser Failure Risers Fail Yes, No Only asked if used Load Arrive Ok Load Ok Yes, NoPhotos Taken Photos Yes, No



Paper Damage Inspection Diagram

PaperDamage

Inspection

CustomerUserTable

User ID

DamageClaimTable

DamageRoll

Label

Roll Number

DamageClaim PDF

PhotoArchive

DamageInformation

DamageInformation

DamagePhotos

RailroadWebform

Mill Webform

DamageInformation

DamageInformation


Damage Inspection Questions

Actual Prompt Possible Responses Process Notes


Short NameNumbers

Mill Order Number Mill Order NumberRoll Number Roll NumberRoll Location Location A End, B End, DoorRoll Layer Layer 1, 2Width Width InchesWeight Weight PoundsDiameter Diameter InchesDamage Inches Damage Inches InchesDamage Weight Damage Weight Pounds May be calculatedType of Damage Damage Type Gouged, Wet, Crushed Roll, etc (10 types max) "Done" to move on Damage Concealed Concealed Yes, NoPhotos Taken Photos Yes, No



TAPPI System - Current Status

• Production design 90% complete• Companies are expressing interest

– 8 Letters of commitment signed so far• BNSF, CSX, CN, NS, PanAm, UPM• JC Penney, Norske Skog

• 25 individual sites required to enter into development– System in operation approximately 90 days

after development starts


Customizations• Possible future qMetrix for Transportation

applications:– Intermodal– Trucking– Other Commodities for Rail– Corporate Procurement and Logistics

• qMetrix can be customized to meet unique quality inspection and tracking requirements.


For More Information

Contact:Robin Mangold

[email protected]

319-393-3230

or

Visit Our Web Site At:www.voipcaretechnology.com

Documents

VoIPcare qMetrix for Transportation