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Voice of the Customer Monthly Statistics
January 2014
Prepared by: Percy Pacheco
A) Chart Sales
Source: OceanGraphix
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Print On Demand 7804 7417 8431 8478 NaN NaN NaN NaN NaN NaN NaN NaN
US Chart 1 45 13 27 35 NaN NaN NaN NaN NaN NaN NaN NaN
Coast Pilot 130 141 146 394 NaN NaN NaN NaN NaN NaN NaN NaN
5001,5002,5003,5004,5005,5006,5007,5008,500
FY14 POD, US Chart 1, and Coast Pilot Sales
OCT NOV DEC JAN FEB MAR APR MAY JUNE JUL AUG SEPT
2011 7816 7124 7576 7496 6398 9995 10784 12472 10500 12334 10743 8543
2012 8101 6140 8182 7594 9299 9403 10242 11721 9727 8198 9255 7506
2013 7843 6908 7531 7867 8903 10080 9003 10629 11773 10643 9113 8578
2014 7804 7417 8431 8478 NaN NaN NaN NaN NaN NaN NaN NaN
1,000
3,000
5,000
7,000
9,000
11,000
13,000
POD Sales ComparisonFY11 - FY14
Sale
s
NOS/OCS/NSD
Voic
e o
f the C
usto
mer
(http://www.nauticalcharts.noaa.gov/)
22,723 4,023 1,308
8,474
22,0392,418
822
2,952 1,611
13,655
110,968
14,284
B) January 2014 Traffic Shown on Website)
3,378
2,474 1,154
2,952
1,007
1,209
985 960
C) Coast Pilot Downloads
Source: https://logger.woc.noaa.gov/webalizer/www.nauticalcharts.noaa.gov/logs/
CP1 CP2 CP3 CP4 CP5 CP6 CP7 CP8 CP90
500
1,000
1,500
2,000
2,500
3,000
1,082 1,152 1,2531,503
2,724
969
2,381
639828
January 2014 - Coast Pilot Downloads
Frequency Distribution of Response Codes in January 2014 Website Log file – Coast Pilot (.pdf and .zip files)
Frequency Distribution of Request Methods in January 2014 Website Log file – Coast Pilot (.pdf and .zip files)
RC Frequency Percent
0 0 0.02
200 200 4.07
206 206 91.28
302 302 4.23
304 304 0.39
412 412 0.00
416 416 0.00
502 502 0.00
RM Frequency Percent
GET 320,181 99.79
HEAD 684 0.21
URL Hits
/cp5/CP5-2013-12-29-13.pdf 277
/cp5/CPB5_E41_20140111_0005_WEB.pdf 250
/cp5/CPB5_E41_20140118_0005_WEB.pdf 209
/cp5/CPB5_E41_20140104_0005_WEB.pdf 161
/cp7/CPB7_E46_20140111_0008_WEB.pdf 160
/cp7/CPB7_E46_20140104_0008_WEB.pdf 146
/cp7/CPB7_E46_20131228_0008_WEB.pdf 134
/cp5/CPB5_E41_20131228_0005_WEB.pdf 132
/cp7/CPB7_E46_20140118_0008_WEB.pdf 129
/cp3/CPB3_E47_20140104_0003_WEB.pdf 99
Top 10 Coast Pilot Downloads
*Log Codes: Request Method=GET; Response Code=200 Files: .pdf and .zip
Coast Pilot Downloads – January 2014
Source: https://logger.woc.noaa.gov/webalizer/www.nauticalcharts.noaa.gov/logs/
January 2014 Coast Pilot Downloads (with 2 Log Codes*) …
*Log Codes: Request Method=GET; Response Code=200 Files: .pdf and .zip
CP CP1 CP2 CP3 CP4 CP5 CP6 CP7 CP8 CP9
Coast Pilot (pdf) 352 366 395 401 830 234 631 182 200
Coast Pilot (zip) 41 42 50 46 102 26 91 30 29
Front (pdf) 43 28 24 23 55 22 57 18 19
Chapter 1 (pdf) 43 31 29 31 47 32 59 17 23
Chapter 2 (pdf) 41 48 36 45 75 25 81 12 20
Chapter 3 (pdf) 47 39 37 34 66 35 61 20 24
Chapter 4 (pdf) 18 25 38 45 112 25 105 20 44
Chapter 5 (pdf) 20 29 30 27 47 22 32 16 30
Chapter 6 (pdf) 18 34 47 43 31 43 43 19 27
Chapter 7 (pdf) 24 29 40 38 29 27 105 22 38
Chapter 8 (pdf) 28 40 25 46 36 18 35 15 30
Chapter 9 (pdf) 33 36 46 50 36 15 26 18 32
Chapter 10 (pdf) 37 28 26 75 49 27 50 15 0
Chapter 11 (pdf) 34 55 30 63 28 45 30 12 0
Chapter 12 (pdf) 22 27 36 59 39 24 64 11 0
Chapter 13 (pdf) 0 0 38 0 49 24 86 14 0
Chapter 14 (pdf) 0 0 33 0 51 21 90 13 0
Chapter 15 (pdf) 0 0 43 0 0 0 48 13 0
Appendix A (pdf) 29 25 25 22 25 19 41 13 19
Appendix B (pdf) 27 19 22 22 23 14 45 13 20
Weekly Record of Updates (pdf) 44 31 40 58 180 18 55 27 29
Index (pdf) 29 28 25 20 31 14 34 17 27
Updates for 2014 (pdf) 152 192 115 355 783 235 509 102 217
Updates for Previous Edition (zip) 0 0 23 0 0 4 3 0 0
Total 1,082 1,152 1,253 1,503 2,724 969 2,381 639 828
D-2) January 2014
Source: http://ocs-s-mcd01/wocstats/index.htm
D-3) FY14 Usage Statistics for PDFs
D-1) FY14
Original File listing: http://www.charts.noaa.gov/PDFs/PDFs.shtmlImproved text listing w/chart title: http://www.charts.noaa.gov/PDFs/Interactive catalog: http://www.charts.noaa.gov/InteractiveCatalog/nrnc.shtmlAutomatic software download: - (Direct Request)
D) PDF Chart Downloads
OctNov
Dec Jan Feb
Mar AprMay Jun Jul
AugSe
pt0
100000
200000
300000
400000
500000
600000
700000
800000
Original File listing Improved text listing w/chart titleInteractive catalogAutomatic software down-loadTotal downloads
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Total Hits 1186648 894301 537921 1023099 NaN NaN NaN NaN NaN NaN NaN NaN
Total Visits 21478 35211 39469 40899 NaN NaN NaN NaN NaN NaN NaN NaN
100,000
300,000
500,000
700,000
900,000
1,100,000
1,300,000
E-1) January 2014
Source: http://ocs-s-mcd01/wocstats/index.htm
E-2) FY14 Usage Statistics for ENCs
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Total Hits 857150 902895 749165 714066 NaN NaN NaN NaN NaN NaN NaN NaN
Total Visits 31684 33800 25585 26975 NaN NaN NaN NaN NaN NaN NaN NaN
50,000150,000250,000350,000450,000550,000650,000750,000850,000950,000
E) ENC Downloads (zip)
F-1) January 2014
Source: http://ocs-s-mcd01/wocstats/index.htm
F-2) FY14 Usage Statistics for RNCs
F) RNC Downloads (zip)
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Total Hits 1858748 1380890 1683467 1599564 NaN NaN NaN NaN NaN NaN NaN NaN
Total Visits 50473 39504 34885 32592 NaN NaN NaN NaN NaN NaN NaN NaN
100,000300,000500,000700,000900,000
1,100,0001,300,0001,500,0001,700,0001,900,000
G) IDMS
G-1) IDMS (January 2014)
Source: AppPanel
Feedback CountNegative 2
Neutral 142
Positive 59
Method CountInternal 6
Phone 11
Website 201
Total Received 218
Organization CountOther 192
Foreign Hydrographic Office 7
Intra Coast Survey 6
Recreational Boating 4
Misc. Private Business 2
NOAA (non-OCS) 2
Educational Institutions 2
Electronic Charting Co. 1
State and Local Gov 1USCG 1
Top 5 Topics CountPDF Availability 49RNC 18MyNOAACharts 16General Chart Inquiry 12Historical Charts 9
ENC Subtopic Count
ENC Overlap 1
Person no familiar w/ S-57 1
General ENC Inquiry 2
New ENC Coverage Request 3
G-2) IDMS (FY11-FY14)
Source: AppPanel
Take Away (IDMS - January 2014)• The overwhelming majority of comments received regarding nautical charts in PDF format were positive, none was negative.
The most common comment was to provide PDF nautical charts permanently.
• Regarding RNC charts, a large number of people reported that chart KAP file was missing the image data (being displayed as all black). FADS took care of this problem.
• Regarding Chart 1, a great deal of positive feedback on this product. was received such as: 1) The app works fine and is actually better than the chartplotter in many ways because it is on a larger screen that is more readable, and touchscreen with easier menus on the tablet. We have told others about it too and they have tried it and liked it. 2) MyNOAAcharts is the tool of my choice (I don't have a chart plotter,) for on-the-water use. It provides all the advantages of PDF Charts in a tool suitable for planning and navigation together with printed charts. 3) This is a great app. Because internal storage is so limited on most tablets it is hard to store charts. Please update the app settings to allow storage of all charts to the external sd card.
• Regarding general chart inquiries, NSD assisted many users to solve problems such as: 1) I am looking for information regarding a shipwreck off the beach at Hallock Landing in Rocky Point, NY 11778. 2) My inquiry relates to the low water levels of The Great Lakes. How often do you update the depths?, or do you just simply operate off of historical levels?. 3) In what year did US Chart datum change from MLW to MLLW?
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
FY11 165 123 132 126 145 153 129 113 183 141 185 162
FY12 150 102 113 125 149 114 127 133 134 121 141 121
FY13 120 127 77 125 130 151 151 196 182 197 192 133
FY14 219 268 171 218 NaN NaN NaN NaN NaN NaN NaN NaN
2575
125175225275
FY11-FY14 Number of Reports
H) OCS Navigator - Daily Grind*
H-1) Daily Grind (January 2014)
Source: OCS Navigator
* Includes Daily Grind Mobile
1
3
Reports by Navigation Manager
Denise GruccioSteve Soherr
3
1
By Priority
NormalLow
1
3
By Method of Communication
ConversationEmail 2
1
By Status of Issues
ActiveResolved
Take Away (Daily Grind* – January 2014)• Researched existing cable and pipeline crossings in Hudson and Harlem rivers. Data provided via a series of graphics.
• Graphics and Summary of Changes to SeaGirt Marine Terminal in Baltimore Harbor. were provided to show the widened areas and the resultant overlaps with federally mandated anchorages.
• Worked to make training chart images more accessible from webpage.
• Assisted USCG AUX to find and order paper training charts.
Source: OCS Navigator
H-2) Daily Grind* (FY12 - FY14)
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
FY12 NaN NaN NaN NaN 16 45 47 32 59 37 40 40
FY13 47 17 16 40 20 35 43 67 68 55 36 40
FY14 22 46 23 4 NaN NaN NaN NaN NaN NaN NaN NaN
515253545556575
FY12-FY14 - Number of Reports
* Includes Daily Grind Mobile
I) OCS Navigator - NSD Activity Report*
I-1) NSD Activity Report (January 2014)
Source: OCS Navigator
10
Reports by Navigation Manager
LCDR Brent Pounds
1
7
11
Reports by Activity
CeremonyMeetingRoundtableSite Visit
46
By Status
PendingUpdate
9
1
By Issues Resolved
NoYes
10
By Region
Northeast
* Includes Archive
Take Away (NSD Activity Report* – January 2014)• Navigation Managers participated individually in several events (i.e. Rhode Island Congressional Delegation Round Table,
Monthly Regional Meeting, Meeting Lunch with Assistant Secretary of Commerce for Conservation and Management, BOTC graduation ceremony, and Connecticut Maritime Commission meeting)
• The status of the following meetings are pending: NY/NJ Harbor Operations Steering Committee, Connecticut Maritime Commission, Boston Port Operators Group, Boston Port Operators Group
Source: OCS Navigator
I-2) NSD Activity Report* (FY12-FY14)
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
FY12 NaN 3 18 71 52 125 114 135 63 110 81 82
FY13 118 74 109 67 38 32 49 36 32 20 25 22
FY14 8 27 16 10 NaN NaN NaN NaN NaN NaN NaN NaN
1030507090
110130150
FY12-FY14 - Number of Reports
* Includes Archive
J) Fulcrum Activities / Reports
Source: Fulcrum
J-1) CAB Activities Report
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sept0
20
40
60
80
100
120
FY14 NSD Fulcrum Activities / Reports
CAB Activities ReportCustomer RequirementsDaily GrindDrawdown ModelingICWG Magenta LineLitho ResponsesNSD Activity ReportPOD Requirements
3 32
41225
11
25
January 2014 - Created By: [email protected]
• CLIA is excited to work with us and have asked us to provide them with a few analysis questions to gauge their members' interest in various Coast Survey Topics.
• Users would like an overlay of LTM changes; crowd sourcing also desirable.
• Sandy Hook Pilots inquired about positioning a met station at their pilot station (internet, redundant power, hardened structure, etc. available on site). Nav. Manager will forward inquiry to NWS.
• December grounding by Tug and Barge in Anchorage 22 resulted in a request for survey by USCG SF. Survey request submitted to Coast Survey for Anchorage 22 and 23.
• The interaction between the USACE, State and the Port is uncoordinated and in serious need of revision to come up with a multi year dredging plan and permitted placement of dredge spoil for beneficial use. Local sport fishing and environmental groups are very opposed to the option of unconfined dredge spoil placement in Calcasieu Lake.
Take Away (CAB Activities – January 2014)
J-3) Daily Grind
Source: Fulcrum
J-2) Customer Requirements • Worked to get higher resolution version of chart 12354TR
posted. Used software from Ghani ( in house) to provide 300 and 400 dpi files which Meredith Westington will post to Historicals collection. A direct link from our web page to these charts in jpeg or pdf format seems warranted as they are difficult for customers to locate.
Take Away (Customer Requirements – January 2014)
1
January 2014 - Created By:
7
5
4154
7 3
January 2014 - Created By:[email protected]
12
23
1
January 2014 - Priority
HighMediumLow
• - Power cable from Hempstead to New Rochelle is leaking oil. ORR interested in survey assistance to locate leak. – Nav. Manager spoke with LT Mike Davidson and Dr. Tom Weber at UNH regarding feasibility of detecting mineral oil in the water column for this leak. It might be possible, but has not been done before. The responsible Party has contracted a survey team to look for signs of damage to the cable. Nav. Manager suggested having them acquire water column data simultaneously.
• OCS is supporting the installation of a GPS CORS Station at the Bar Pilots station at SW Pass. The need for this is to support the now critical real time network that is the primary source in positioning in a rapidly changing and subsiding landscape.
• The Brunswick pilots reported the Sapelo lighthouse charted as abandoned is now watching. NSD is coordinating the Georgia DNR and USCG D7 to get this light published in the light list so it can accurately be charted. The is a navigation issue because its characteristics are some what similar to the Brunswick Light and could be mistaken by a mariner not familiar to this area.
• There is a concern that the chart #11547 for the Morehead city area reflects what the shoreline looks like now as a result of shoaling and movement of sand by the USACE dredging project in Morehead City approach channel. Person that boats often on coastal NC is willing to collaborate with the USPS in Morehead city to conduct depths surveys.
• - Mr. Erie contacted Nav. Manager requesting information on who has signed off on the safety/condition of the Staten Island Home Port Pier. The USN is planning to use this pier during the 2014 Fleet Week. Nav. Manager forwarded inquiry to USACE, who preformed the survey of the area following PTC Sandy. - Information was forwarded by NYC EDC.
Take Away (Daily Grind – January 2014)
Source: Fulcrum
20
2
7
7
January 2014 - Status
ActiveClosedFollow-up NeededResolved
33
18
8
4
January 2014 - Medium Type
ConversationEmailMeetingPhone
J-4) Drawdown Modeling
J-5) ICWW Magenta LineTake Away (ICWW Magenta Line – January 2014)
Source: Fulcrum
2
1
1
January 2014 - Created By:
Take Away (Drawdown Modeling – January 2014)
1
January 2014 - Created By:
• One person indicated that Drawdown is not a concern in his area, two others indicated that they had never looked at Drawdown before, and one indicated that Drawdown occurs in two areas in the James River during westerly wind events.
• Models suggested for forecasting drawdown are: ROMS/RTOFS/FVCOM model and CBOFS and a VIMS tidewatch model, for tropical ESTOFS and ETSS, psurge.
• A person recommended route showing the best water down the ICWW in paper NOAA Chart format.
J-6) Litho Responses (None - January 2014)
Source: Fulcrum
J-7) NSD Activity Report
4
1
January 2014 - Created By:
1
13
January 2014 - By Activity Type
No EntryCommitteeMeeting
4
1
January 2014 - By Issues Resolved
NoYes
1
4
January 2014 - By Region
No EntrySouth Florida
• TB HSSC meeting. Quarterly meeting (guest speaker: ADM Papp, CG Commandant). Objective: To update group on POD & other OCS products
• Annual US Power Squadron meeting (staff OCS booth). Objective: Update training on CO-OP Charting
• Miami International Boat Show (annual boat show). Objective: Interact w/ user community & e-Nav reps.
• Cruise Shipping Miami 2014 (RDML Glang speaker panel on NOAA Charting) Objective:. Increase newly-formed connection w/ cruise industry.
Source: Fulcrum
Take Away (NSD Activity Report – January 2014)
J-8) POD Requirements Take Away (POD Requirements - January 2014)• On the use of paper charts, people indicated that they are a
primary navigation tool, or used rarely, or that they are a mandatory backup.
• On how much to pay for POD charts, the answer was mixed, with statements such as between $12-14 per chart, or $30, or a lot less than the Litho.
1
11
1
January 2014 - Created By:
