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[© RPR Wyatt 2014. All rights reserved.]

RPRWYATT

November 14, 2014

[© RPR Wyatt 2014. All rights reserved.]

Table of Contents

1.0 Installation Guide ...................................................................................................... 9

1.1 Introduction ............................................................................................................... 9

1.1.1 Features .............................................................................................................. 9

1.1.2 Views................................................................................................................... 9

1.1.3 Support ............................................................................................................... 9

1.2 System Requirements ................................................................................................. 9

1.2.1 Hardware ............................................................................................................ 9

1.2.2 Operating System.............................................................................................. 10

1.2.3 IBM Notes Requirements (Notes/Domino Users) ............................................. 10

1.2.4 IBM Sametime Monitoring (optional) .............................................................. 10

1.2.5 Microsoft Exchange Requirements (Exchange Users) ..................................... 10

1.2.6 Microsoft Lync Requirements (optional) .......................................................... 10

1.3 Advisories ................................................................................................................ 10

1.3.1 Ports ................................................................................................................. 10

1.3.2 Firewalls ........................................................................................................... 10

1.3.3 Included components ........................................................................................ 11

1.4 Installations ............................................................................................................. 11

1.4.1 New Installations .............................................................................................. 11

1.4.2 Upgrade Installations ....................................................................................... 14

2.0 Manage and Maintain Common Features ............................................................... 17

2.1 Create and Manage Locations and Passwords ....................................................... 17

2.1.1 Create Server locations .................................................................................... 17

2.1.2 Edit Server Locations ....................................................................................... 17

2.1.3 Delete Sever Locations ..................................................................................... 17

2.1.4 Assign Server Locations ................................................................................... 18

2.1.5 Registering Notes Credentials .......................................................................... 18

2.1.6 Registering General Credentials ...................................................................... 19

2.1.7 Applying Server Credentials............................................................................. 20

2.2 Importing Servers .................................................................................................... 20

2.2.1 Import Domino Servers using Domino Directory ............................................ 20

2.2.2 Import Domino Servers using CSV File ........................................................... 23

2.2.3 Import Exchange Servers ................................................................................. 23

2.2.4 Import DAG Servers ......................................................................................... 25

2.3 Server Settings Editor .............................................................................................. 26

2.3.1 Server Attributes ............................................................................................... 26

2.3.2 Domino Server Tasks ........................................................................................ 27

2.3.3 Windows Services ............................................................................................. 28

2.3.4 Disk Settings ..................................................................................................... 29

2.3.5 Edit Server Locations ....................................................................................... 30

2.3.6 Edit Credentials ................................................................................................ 31

2.4 Alerts ....................................................................................................................... 32

2.4.1 Alert Settings .................................................................................................... 32

2.4.2 Event Type Alerting (trending alerts) ............................................................... 32

2.4.3 Alert Definitions ............................................................................................... 33

2.5 Monitor Misc. Items ................................................................................................ 35

2.5.1 Monitor Mobile Users ...................................................................................... 35

2.5.2 Monitor Network Devices ................................................................................. 36

2.5.3 Edit Network Devices ....................................................................................... 37

2.5.4 Monitor SNMP Devices .................................................................................... 37

2.5.5 Edit SNMP Devices .......................................................................................... 38

2.5.6 Monitor URL’s.................................................................................................. 38

2.5.7 Edit URLs ......................................................................................................... 39

2.5.8 Monitor Cloud Applications ............................................................................. 39

2.5.9 Edit Cloud Applications ................................................................................... 40

2.6 Monitoring Mail ...................................................................................................... 40

2.6.1 Monitor NotesMail Probes ............................................................................... 40

2.6.2 Edit NotesMail Probes ..................................................................................... 41

2.6.3 Monitor ExchangeMail Probes ........................................................................ 41

2.6.4 Edit ExchangeMail Probes ............................................................................... 42

2.6.5 Monitor Mail Services ...................................................................................... 42

2.6.6 Edit Mail Services............................................................................................. 43

2.7 General Preferences/Settings .................................................................................. 43

2.7.1 Licensing information ....................................................................................... 43

2.7.2 Setup Maintenance Windows ............................................................................ 44

2.7.3 Setup Business Hours ....................................................................................... 45

2.7.4 Assign Features ................................................................................................ 46

2.8 User Account Information ....................................................................................... 47

2.8.1 Create a New User ........................................................................................... 47

2.8.2 Edit a User ........................................................................................................ 48

2.8.3 Restrict User Server Access.............................................................................. 48

2.8.4 Grant User Server Access ................................................................................ 49

2.8.5 Restrict User Navigator (Menu) Access ........................................................... 49

2.8.6 Grant User Navigator (Menu) Access .............................................................. 50

2.8.7 Security Questions ............................................................................................ 50

2.8.8 Change Password ............................................................................................. 51

2.9 Manage & Maintain Server Configurations ........................................................... 52

2.9.1 Manually Add Servers ...................................................................................... 52

2.9.2 Edit Server Configurations ............................................................................... 52

2.9.3 Delete Servers ................................................................................................... 52

2.9.4 Enable or Disable a Server from Scanning ...................................................... 52

3.0 Manage and Maintain Microsoft Attributes ............................................................ 55

3.1 Microsoft Exchange ................................................................................................. 55

3.1.1 Apply Exchange Server Attributes .................................................................... 55

3.1.2 Monitor Windows Services ............................................................................... 55

3.1.3 Apply Advanced Settings .................................................................................. 56

3.1.4 Apply Disk Settings ........................................................................................... 57

3.1.5 Apply Database Settings ................................................................................... 58

3.2 Microsoft Lync ......................................................................................................... 59

3.2.1 Setup Lync Server* ........................................................................................... 59

3.2.2 Edit Lync Servers .............................................................................................. 59

3.2.3 Apply Server Attributes..................................................................................... 60



3.3 Microsoft Active Directory ...................................................................................... 63

3.3.1 Setup Active Directory Server .......................................................................... 63

3.3.2 Edit Active Directory Servers ........................................................................... 63





3.4 Microsoft Sharepoint ............................................................................................... 67

3.4.1 Setup Sharepoint Servers .................................................................................. 67

3.4.2 Edit Sharepoint Servers .................................................................................... 67




3.5 Microsoft Windows .................................................................................................. 72

3.5.1 Setup Windows Virtual Machines or Server ..................................................... 72

3.5.2 Edit Windows Virtual Machines ....................................................................... 72





4.0 Manage and Maintain Domino Attributes .............................................................. 77

4.1 IBM Domino ............................................................................................................ 77


4.1.2 Monitor Server Tasks ....................................................................................... 78



4.1.5 Clusters ............................................................................................................. 81

4.1.6 Notes Databases ............................................................................................... 83

4.1.7 Custom Statistics .............................................................................................. 83

4.1.8 Add Task Definitions ........................................................................................ 84

4.1.9 Logfile Scanning ............................................................................................... 85

4.2 IBM Sametime ......................................................................................................... 86

4.2.1 Setup Sametime Server* ................................................................................... 86

4.2.2 Edit Sametime Server ....................................................................................... 86

4.2.3 Setup Sametime Statistics ................................................................................. 88

5.0 User Guide (Coming Soon!) ....................................................................................... 91

6.0 Troubleshooting (Coming Soon!) ............................................................................... 92

Figure 1-1 .................................................................................................................................. 12 Figure 1-2 .................................................................................................................................. 13 Figure 1-3 .................................................................................................................................. 13 Figure 1-4 .................................................................................................................................. 14 Figure 1-5 .................................................................................................................................. 15 Figure 2-1 .................................................................................................................................. 17 Figure 2-2 .................................................................................................................................. 18 Figure 2-3 .................................................................................................................................. 19 Figure 2-4 .................................................................................................................................. 20 Figure 2-5 .................................................................................................................................. 20 Figure 2-6 .................................................................................................................................. 21 Figure 2-7 .................................................................................................................................. 22 Figure 2-8 .................................................................................................................................. 22 Figure 2-9 .................................................................................................................................. 23 Figure 2-10 ................................................................................................................................ 24 Figure 2-11 ................................................................................................................................ 25 Figure 2-12 ................................................................................................................................ 26 Figure 2-13 ................................................................................................................................ 27 Figure 2-14 ................................................................................................................................ 28 Figure 2-15 ................................................................................................................................ 29 Figure 2-16 ................................................................................................................................ 30 Figure 2-17 ................................................................................................................................ 31 Figure 2-18 ................................................................................................................................ 31 Figure 2-19 ................................................................................................................................ 32 Figure 2-20 ................................................................................................................................ 33 Figure 2-21 ................................................................................................................................ 34 Figure 2-22 ................................................................................................................................ 35 Figure 2-23 ................................................................................................................................ 36 Figure 2-24 ................................................................................................................................ 37 Figure 2-25 ................................................................................................................................ 38 Figure 2-26 ................................................................................................................................ 39 Figure 2-27 ................................................................................................................................ 40 Figure 2-28 ................................................................................................................................ 41 Figure 2-29 ................................................................................................................................ 42 Figure 2-30 ................................................................................................................................ 43 Figure 2-31 ................................................................................................................................ 44 Figure 2-32 ................................................................................................................................ 45 Figure 2-33 ................................................................................................................................ 46 Figure 2-34 ................................................................................................................................ 47 Figure 2-35 ................................................................................................................................ 48 Figure 2-36 ................................................................................................................................ 49 Figure 2-37 ................................................................................................................................ 50 Figure 2-38 ................................................................................................................................ 51 Figure 2-39 ................................................................................................................................ 51 Figure 2-40 ................................................................................................................................ 52 Figure 2-41 ................................................................................................................................ 53 Figure 2-42 ................................................................................................................................ 54 Figure 3-1 .................................................................................................................................. 55 Figure 3-2 .................................................................................................................................. 56 Figure 3-3 .................................................................................................................................. 57 Figure 3-4 .................................................................................................................................. 58 Figure 3-5 .................................................................................................................................. 58 Figure 3-6 .................................................................................................................................. 60

Figure 3-7 .................................................................................................................................. 60 Figure 3-8 .................................................................................................................................. 61 Figure 3-9 .................................................................................................................................. 62 Figure 3-10 ................................................................................................................................ 63 Figure 3-11 ................................................................................................................................ 64 Figure 3-12 ................................................................................................................................ 64 Figure 3-13 ................................................................................................................................ 65 Figure 3-14 ................................................................................................................................ 66 Figure 3-15 ................................................................................................................................ 66 Figure 3-16 ................................................................................................................................ 67 Figure 3-17 ................................................................................................................................ 68 Figure 3-18 ................................................................................................................................ 69 Figure 3-19 ................................................................................................................................ 70 Figure 3-20 ................................................................................................................................ 71 Figure 3-21 ................................................................................................................................ 71 Figure 3-22 ................................................................................................................................ 73 Figure 3-23 ................................................................................................................................ 73 Figure 3-24 ................................................................................................................................ 74 Figure 3-25 ................................................................................................................................ 75 Figure 3-26 ................................................................................................................................ 76 Figure 3-27 ................................................................................................................................ 77 Figure 4-1 .................................................................................................................................. 78 Figure 4-2 .................................................................................................................................. 79 Figure 4-3 .................................................................................................................................. 80 Figure 4-4 .................................................................................................................................. 81 Figure 4-5 .................................................................................................................................. 82 Figure 4-6 .................................................................................................................................. 82 Figure 4-7 .................................................................................................................................. 83 Figure 4-8 .................................................................................................................................. 84 Figure 4-9 .................................................................................................................................. 85 Figure 4-10 ................................................................................................................................ 86 Figure 4-11 ................................................................................................................................ 87 Figure 4-12 ................................................................................................................................ 88 Figure 4-13 ................................................................................................................................ 89

9 VitalSigns Installation, Administrator, and End User Guide

1.0 Installation Guide

1.1 Introduction

With VitalSigns Plus, you will have a monitoring tool that is not limited to a single workstation. With VitalSigns Plus, you can access the status of your environment from any Internet browser. The Administrator’s Guide is written for the System Administrator to use when maintaining and configuring VitalSigns. VitalSigns has two main views: The Configurator and the Dashboard. The Configurator is typically managed by the lead administrator and is the view where all the administrative functions and configurations are stored. From the Configurator, the administrator can select servers, select server tasks to monitor, set up alerts and mail probes, assign access for other users and much much more. The Dashboard is for everybody else in the organization. From the HelpDesk team to managers to power users they can all be kept up-to-date with the latest status and information in their IT environment all from the VitalSigns Dashboard.

1.1.1 Features

Use VitalSigns to monitoring the following:

Domino servers

Exchange servers

Server tasks

Notes databases

Clusters

DAG availability

Notes mail probes

Disk space

URL’s

Windows virtual machines

Sametime

Lync

BES

Traveler

Mobile devices

Plus much more!

1.1.2 Views

Detail views

1.1.3 Support

Please direct your support inquiries to [email protected] or call (602) 263-8788.

1.2 System Requirements

1.2.1 Hardware

4 GB RAM

75 GB of Free Disk Space

Disk Space = .25GB x # of Servers


2 core processor for up to 100 servers

4 core process for over 100 servers

1.2.2 Operating System

Windows 7 (32bit & 64bit)

Windows 2008 with SP2 (64bit)

Windows 2008 R2 (64bit)

1.2.3 IBM Notes Requirements (Notes/Domino Users)

Standard 8.5.1 (or above)

Single user setup (cannot be multiuser setup)

No Roaming

ID file with a known password and administrator rights

Confirm access to applicable servers with the use of connection documents within the Notes client

1.2.4 IBM Sametime Monitoring (optional)

2 dedicated user accounts created in Domino address book (no mail file required)

Explicitly list 1 user in stconfig.nsf as a Person with Reader (or higher) rights on the server to be monitored

User 1 must be a member of the SametimeMonitor role

1.2.5 Microsoft Exchange Requirements (Exchange Users)

Active Directory credentials

Member of Exchange Administrators group is ideal

Requires the right to run remote Powershell commands

1.2.6 Microsoft Lync Requirements (optional)

Dedicated VitalSigns workstation must be in same Domain as the Lync server

1.3 Advisories

1.3.1 Ports

If the dedicated VitalSigns workstation is outside of the domain, you must create inbound and outbound rules for the following ports:

Port 80 – HTTP

Port 1352 – Notes

Port 35 -SMTP

Port 43 - IMAP

1.3.2 Firewalls

Include firewall exceptions


1.3.3 Included components

For new VitalSigns Plus installations, the following components will be installed automatically with the prerequisites wizard onto the workstation. Please speak with your RPRWyatt representative for more information

Web Server (Application)

o IIS 6.0 or higher

Run-time Environment

o .NET Framework 3.5

AND

o .NET Framework 4.0

Java Runtime Environment

SQL Server Express *

1.4 Installations

1.4.1 New Installations

Install a new instance of VitalSigns. (Note: For Notes/Domino users, you must have the IBM Notes client installed and configured on the dedicated VitalSigns workstation before you install VitalSigns)

Step 1 (Figure 1-1, Figure 1-4)

Go to http://azphxdom5.rprwyatt.com/dlcentral.nsf/UNID/59234E?OpenDocument

Download the file that corresponds to your system (i.e. 32 bit, 64 bit, etc.)

Go to http://azphxdom5.rprwyatt.com/dlcentral.nsf/UNID/50356F?OpenDocument

Download the VitalSigns Plus Front End, VitalSigns Plus Services, and VitalSigns Plus SQL files (Note: These files must be placed and ran on the workstation VitalSigs is installed on)

http://azphxdom3.rprwyatt.com/dlcentral.nsf/UNID/59234E?OpenDocument

http://azphxdom5.rprwyatt.com/dlcentral.nsf/UNID/50356F?OpenDocument


Figure 1-1

Step 2 (Figure 1-2)

Open the folder where the files downloaded in the previous step are located

Run each file as administrator in the following order (listed by filename):

o VitalSignsUpgrade_Vx.x.x.exe

o Setup_VitalSigns_VS_Services_Vx.x.x.exe

o Setup_VitalSigns_VSPFE_Vx.x.x.exe

Follow the setup Wizard instructions (Note: If you do not use your own SQL server instance, please accept the default SQL credentials)


Figure 1-2

Step 3 (Figure 1-3)

On the VitalSigns workstation, go to the Windows Services and start the VitalSigns Master Service

The VitalSigns installation is now complete

Use the Administrators Guide below to get started using VitalSigns by setting up Locations (Section 2.2), Credentials (Section 2.3), and Servers (Section 2.4)

Figure 1-3


1.4.2 Upgrade Installations

Upgrade your existing VitalSigns Plus to the latest version

Step 1 (Figure 1-4)

Go to http://azphxdom5.rprwyatt.com/dlcentral.nsf/UNID/50356F?OpenDocument

Download the VitalSigns Plus Front End, VitalSigns Plus Services, and VitalSigns Plus SQL files (Note: These files must be placed and ran on the workstation VitalSigs is installed on)

Figure 1-4

Step 2 (Figure 1-3)

On the VitalSigns workstation, go to the Windows Services and stop the VitalSigns Master Service (Note: leave this window open, you will have to restart the service after the upgrade)

Step 3 (Figure 1-5)

On the VitalSigns workstation, open Internet Information Serivces (IIS) Manager (Start -> enter IIS in the search box)

Once open, in the left side navigation pane, expand the host name and Sites folder, then highlight VSWeb

http://azphxdom5.rprwyatt.com/dlcentral.nsf/UNID/50356F?OpenDocument


In the navigation pane on the right side under Manage Web Site, click Stop (Note: leave this window open, you will have to restart the website after the upgrade)

Figure 1-5

Step 3 (Figure 1-2)

Open the folder where the files downloaded in the previous step are located

Run each file as administrator in the following order (listed by filename)

o VitalSignsUpgrade_Vx.x.x.exe

o Setup_VitalSigns_VS_Services_Vx.x.x.exe

o Setup_VitalSigns_VSPFE_Vx.x.x.exe

Follow the setup Wizard instructions (Note: If you do not use your own SQL server instance, please accept the default SQL credentials)

Step 4

Once the files complete, open Internet Information Serivces (IIS) Manager

In the navigation pane on the right side under Manage Web Site, click Start

Open the Windows Services and start the VitalSigns Master Service

The upgrade is complete and you can now access VitalSigns Plus



2.0 Manage and Maintain Common Features

2.1 Create and Manage Locations and Passwords

2.1.1 Create Server locations

Step 1 (Figure 2-1)

Go to Setup & Security -> Maintain Server Locations

Click the New button

Enter the Location information into the text box

Click the Update button to save the changes

Figure 2-1

2.1.2 Edit Server Locations

Step 1 (Figure 2-1)


Click the Edit button next to the appropriate server

Edit the corresponding information


2.1.3 Delete Sever Locations

Step 1 (Figure 2-1)


Click the Delete button next to the appropriate server


Click OK to accept the changes

2.1.4 Assign Server Locations

Step 1 (Figure 2-2)

Go to Servers & Devices -> Server Settings Editor

Select the Server Locations tab

Select the appropriate server(s)

Select the appropriate location

Click the Assign Location button to accept the changes

Figure 2-2

2.1.5 Registering Notes Credentials

Step 1 (Figure 2-3)

Go to Stored Passwords & Options -> IBM Domino Settings

Enter the appropriate paths that correspond to the Notes Directory, Notes ID file, and Notes.ini file (Note: If the Notes path, Notes ID, or Notes password changes, the changes must be reflected within VitalSigns under Stored Passwords & Options -> IBM Domino Settings)

Click Register Notes Password and enter the password

Click Save to apply the changes


Figure 2-3

2.1.6 Registering General Credentials

Step 1 (Figure 2-4)

Go to Stored Passwords & Options -> Server Credentials


Enter an alias (reference name) for the credentials

Enter the User ID

Enter the password associated with the ID

Click the Update button to save the credentials


Figure 2-4

2.1.7 Applying Server Credentials

Step 1 (Figure 2-5)

Go to Servers & Devices -> Server Setting Editor

Select the Credentials tab

Select the desired credentials from the drop down list (setup in section 2.1.6)

Select the server(s) to apply to the credentials selected in the previous step (Note: you must have servers already imported)

Click Assign Credentials

Figure 2-5

2.2 Importing Servers

With our import server wizard, you can easily import Domino, Exchange, and/or DAG servers with the simple click of a button.

2.2.1 Import Domino Servers using Domino Directory

Step 1 (Figure 2-6)


Go to Setup & Security -> Import Domino Servers

Click Load Servers

Select a Location to associate with the server(s)

Select the servers to import

Click Next

Figure 2-6

Step 2 (Figure 2-7)

Select the default scan settings to apply to the server(s) (Note: These settings will apply to all servers selected in the previous step)

Click Next


Figure 2-7

Step 3 (Figure 2-8)

Select the default server tasks you wish to monitor (Note: The selected server tasks will apply to all servers selected in the first step)

Click Next

Figure 2-8


Step 4

Select Import Additional Servers

OR

Click Done

2.2.2 Import Domino Servers using CSV File

Step 1 (Figure 2-9)

Go to Setup & Security -> Import Domino Servers

Click Load From CSV

Select the Location to associate with the server

Click Next

Figure 2-9

2.2.3 Import Exchange Servers

Step 1 (Figure 2-10)

Go to Setup & Security -> Import Exchange Servers

Enter the Exchange server address

Select the appropriate credentials from the drop down list (Note: These credentials can be setup in the VitalSigns Configurator under Stored Passwords & Options -> Server Credentials)

OR


Enter the user ID and password manually

Click Load Exchange Servers

Select a Location and servers to import

Click Next

Figure 2-10



Click Next


Figure 2-11

Step 3


OR

Click Done

2.2.4 Import DAG Servers

Step 1 (Figure 2-9)

Go to Setup & Security -> Import Exchange Servers

Enter the Exchange server address

Select the appropriate credentials from the drop down list (Note: These credentials can be setup in the VitalSigns Configurator under Stored Passwords & Options -> Server Credentials)

OR

Enter the user ID and password manually

Click Load DAG Servers



Click Next


Figure 2-12

Step 3


OR

Click Done

2.3 Server Settings Editor

2.3.1 Server Attributes



Select the Server Attributes tab

Select a server type from the drop down list

Select the checkbox to the left of the attribute name you want to change

Enter the appropriate value for the attribute

Select the servers/locations for which the attribute(s) will apply

Click Apply to save the changes


Figure 2-13

2.3.2 Domino Server Tasks



Select the Domino Server Tasks tab

Select the checkbox to the left of the task name you want monitored

Choose what actions you want to take if the task becomes unresponsive (Note: if you do not select an action, you will only receive an alert about the unresponsive task)

Select the servers/locations for which the tasks will apply

Click the Add Task(s) button to apply monitoring for the selected tasks

Alternatively, you can also select to remove tasks which will disable the monitoring of the task


Figure 2-14

2.3.3 Windows Services



Select the Windows Services tab

Select the checkbox to the left of the service name you want monitored

Select the servers/locations for which the service(s) will apply

Click the Add Service(s) button to apply monitoring for the selected services

Alternatively, you can also select to remove services which will disable the monitoring of the service


Figure 2-15

2.3.4 Disk Settings

Step 1 (Figure 3-4)


Select the Disk Settings tab

Select the necessary Radio button for disk monitoring and set the appropriate values

o You can monitor all disks on the currently selected server by percentage

o You can monitor all disks on the currently selected server by gigabytes (GB)

o You can monitor specific disks on the currently selected server either by percentage or gigabytes (GB)

o You can select to not monitor disks on the currently selected server

Select the servers/locations for which the disk thresholds will apply

Click Apply Setting(s) to save the changes


Figure 2-16

2.3.5 Edit Server Locations



Select the Server Locations tab

Select the appropriate server(s)

Select the appropriate location to associate with the servers selected in the previous step

Click the Assign Location button to accept the changes


Figure 2-17

2.3.6 Edit Credentials


Go to Servers & Devices -> Server Setting Editor

Select the Credentials tab

Select the desired credentials from the drop down list (setup in section 2.1.6)

Select the server(s) to apply to the credentials selected in the previous step

Click Assign Credentials to save the changes

Figure 2-18


2.4 Alerts

2.4.1 Alert Settings


Go to Alerts -> Alert Settings

Select the SMTP Server and Advanced Alerting tab (if not already selected)

Under Primary SMTP Server, enter the Hostname, Port Number, User ID (in the form of a valid email) and Password (Notes: You must enter a valid email address (not password) located in the Directory even if your server does not require authentication)

Select the checkbox to the left of Requires Authentication if your SMTP server requires authentication

You can enter a second SMTP server (optional) for failover under Secondary SMTP Server

Click OK to save the changes

Figure 2-19

2.4.2 Event Type Alerting (trending alerts)


Go to Alerts -> Alert Settings

Select the Event Type Alerting tab

Select the checkbox to the left of Alert about recurrences only

Enter a value for the number of recurrences (Note: this is the number of times the event must fail before VitalSigns alerts you of a problem)

Select the events/alerts for which you want to restrict alerts



Figure 2-20

2.4.3 Alert Definitions


Go to Alerts -> Alert Definitions

In the Name textbox, enter a name to define the alert

Click the New button under the Name textbox

Select a Type from the drop down list

o Business Hours - Alerts will only be sent during the pre-defined business hours (Hours & Maintenance -> Business Hours)

o Off Hours - Alerts will only be sent during non-business hours

o Specific Hours - Alerts will only be sent during the selected days and hours

o All Hours - Alerts will be sent at all hours (commonly chosen)

Enter the email address for which the alert will be sent

o You can enter an individual or group email address

o You can only enter one email address per text box

Click the Update button to save the settings


Figure 2-21


Expand the desired events and select the Events for which you will be alerted

Select the Servers the events will apply to

Click OK to save the settings


Figure 2-22

2.5 Monitor Misc. Items

2.5.1 Monitor Mobile Users


Go to Servers & Devices -> Mobile Users

Under All Devices, right click on the user you wish to monitor

Select monitor device

The users/devices displayed under Critical Devices are the devices currently being monitored


Figure 2-23

2.5.2 Monitor Network Devices


Go to Servers & Devices -> Network Devices


Enter the appropriate information into the text boxes



Figure 2-24

2.5.3 Edit Network Devices



Click the Edit button

Edit the necessary information


2.5.4 Monitor SNMP Devices



Click on the SNMP device tab





Figure 2-25

2.5.5 Edit SNMP Devices



Click on the SNMP device tab




2.5.6 Monitor URL’s


Go to Servers & Devices -> URLs





Figure 2-26

2.5.7 Edit URLs


Go to Servers & Devices -> URLs




2.5.8 Monitor Cloud Applications


Go to Servers & Devices -> Cloud Applications





Figure 2-27

2.5.9 Edit Cloud Applications


Go to Servers & Devices -> Cloud Applications




2.6 Monitoring Mail

2.6.1 Monitor NotesMail Probes


Go to Servers & Devices -> Mail

Select the NoteMail Probes tab (if not already selected)





Figure 2-28

2.6.2 Edit NotesMail Probes



Select the NoteMail Probes tab (if not already selected)




2.6.3 Monitor ExchangeMail Probes



Select the ExchangeMail Probes tab





Figure 2-29

2.6.4 Edit ExchangeMail Probes



Select the ExchangeMail Probes tab




2.6.5 Monitor Mail Services



Select the Mail Services tab





Figure 2-30

2.6.6 Edit Mail Services



Select the Mail Services tab




2.7 General Preferences/Settings

2.7.1 Licensing information


Go to Stored Passwords & Options -> License Information

Click Enter License Code and paste the license code into the prompt box

Click OK to apply the license

Click Save to save the settings

You must restart the VitalSigns Master service to apply the licensing changes (Windows Services -> VitalSigns Master Service)


Figure 2-31

2.7.2 Setup Maintenance Windows


Go To Hours & Maintenance -> Maintenance

Click the New button (if you are editing a maintenance window, click the Edit button next to the appropriate window name)

In the Name textbox, enter a name to define the Maintenance window

Select a Radio button for Duration Type

o Continue Until - Creates a maintenance window for a specific length of time

o Forever - Creates a maintenance window that does not expire (this field does not require you to specify an End Date)

Select a Start Date and Start Time

Select an End Date (Note: The End Date field does not apply to maintenance windows that have “Forever” selected as the Duration Type)

Select a Duration (the amount of time the server will not be scanned)

Select how often the Maintenance window should repeat (One time, Daily, Weekly, Monthly)

Select the specific servers in which the maintenance window will apply

Click Submit to save the settings


Figure 2-32

2.7.3 Setup Business Hours


Go to Hours & Maintenance -> Business Hours

Select the hours that correspond to your hours of operation

Select the days of operation by clicking the checkbox to the left of the appropriate days



Figure 2-33

2.7.4 Assign Features


Go to Setup & Security -> Assign Features

Click the Checkbox next to the feature you want to display/hide

Click Apply to save the changes

Within the VitalSigns Configurator, click the Home menu option to refresh the menu

The features will now be displayed/hidden under Servers & Device


Figure 2-34

2.8 User Account Information

2.8.1 Create a New User


Go to Setup & Security -> Maintain Users

Enter the Login Name and Full Name for the new user

Enter an email address where the user credentials will be sent to

Select the options for the user

o Super Admin will give the user full admin access throughout VitalSigns

o Console command access will allow the user to send server console commands to the server

o Configurator access will allow the user to change server settings and preferences within VitalSigns (such as scan settings, disk thresholds, etc.)

Once the access option have been selected, click the Update to save the user

An email containing the credentials will be sent to the email addresses specified in the above step


Figure 2-35

2.8.2 Edit a User


Go to Setup & Security -> Maintain Users

Click the Edit button next to the appropriate user

Edit the desired selections

Click Update button to save the changes

2.8.3 Restrict User Server Access


Go to Setup & Security -> Assign Server Access

Select the user from the User Name drop down list

Select the Radio button for ‘Limit user to servers in the following Locations’

Highlight the location you wish to hide from the user

Click the Move --> button to restrict the location from the user

Under Specific Servers, you can select servers to hide from the user by selecting the servers and moving them to the appropriate category

Click Assign to save the changes


Figure 2-36

2.8.4 Grant User Server Access


Go to Setup & Security -> Assign Server Access


Select ‘Allow user to administer servers in any Location’ to make all servers visible to the user

OR

Highlight the location you wish to make visible to the user

Click the Move button to grant the location to the user

Under specific servers, you can select specific servers to display to the by selecting the servers and moving them to the appropriate category


2.8.5 Restrict User Navigator (Menu) Access


Go to Setup & Security -> Assign Navigator Access


Select the menu items you wish to hide from the user

Click the Move -> button



Figure 2-37

2.8.6 Grant User Navigator (Menu) Access


Go to Setup & Security -> Assign Navigator Access


Select the menu items you wish to make visible to the user

Click the <- Move button


2.8.7 Security Questions


Go to My Account

Change the desired security questions and answers (Note: to change the security questions for a specific user, you must be logged in as that user)


Optional

Click the Startup page drop down list to change the default start page

Enter a value (in seconds) to change the page refresh rate within VitalSigns


Figure 2-38

2.8.8 Change Password


Go to My Account

Enter the current password

Enter the new password (Note: to change the password for a specific user, you must be logged in as that user)


Figure 2-39


2.9 Manage & Maintain Server Configurations

2.9.1 Manually Add Servers


Go to Setup & Security -> Maintain Servers


Enter the corresponding information

Click the Update button to save the changes (Note: You can also import servers using the import server wizard – see section 2.4)

Figure 2-40

2.9.2 Edit Server Configurations




Edit the corresponding information


2.9.3 Delete Servers



Click the Delete button next to the appropriate server

Click OK to accept the changes

2.9.4 Enable or Disable a Server from Scanning

Option 1 (Figure 2-41)



Select the Server Type from the drop down list (Note: the values displayed under the Default Value column are NOT the current values associated with the server)

Select the checkbox to the left of Enable for Scan

Set the value to 0 (to disable scanning) OR set the value to 1 (to enable scanning)

Figure 2-41


Go to Servers & Devices

Within the Server & Devices sub menu, select the server type you wish to enable or disable from scanning (i.e. IBM Domino, IBM Sametime, Microsoft Exchange, Sharepoint, etc.)

Once the correct category is open, click the Edit button next to the appropriate server

On the right hand side, select or deselect the checkbox to the left of Enable for Scanning



Figure 2-42


3.0 Manage and Maintain Microsoft Attributes

3.1 Microsoft Exchange

3.1.1 Apply Exchange Server Attributes

Step 1 (Figure 3-1)

Go to Setup & Security -> Microsoft Exchange


Click on the Server Attributes tab (if not already selected)

Within the Server Attributes tab, you can change the following information: (Note: the settings displayed are the current values for the selected server)

o Scan settings

o Failure thresholds

o Queue thresholds

After changing the desired attributes, Click Ok to save the changes (Note: unchanged values will remain the same)

Figure 3-1

3.1.2 Monitor Windows Services

Step 1 (Figure 3-2)




Click on the Windows Services tab

Select the checkbox to the left of the services you want to monitor


Figure 3-2

3.1.3 Apply Advanced Settings

Step 1 (Figure 3-3)



Select the Advanced tab

Within the Advanced Settings tab, you can change the following information:

o Increase or decrease the maximum Memory Usage threshold

o Increase or decrease the maximum CPU usage threshold

o Increase or decrease the threshold for the number of consecutive days the server has been running before queueing an alert

o Enable or disable specific CAS server tests



Figure 3-3

3.1.4 Apply Disk Settings

Step 1 (Figure 3-4)










You can apply disk settings to multiple servers at one time using the Server Settings Editor


Figure 3-4

3.1.5 Apply Database Settings

Step 1 (Figure 3-5)

Go To Servers & Devices -> Microsoft Exchange


Select the Database Settings tab

Figure 3-5


3.2 Microsoft Lync

3.2.1 Setup Lync Server*

Step 1 (Figure 3-6)



Enter the information associated with the Lync server

Click the Update button to save the server

The Lync server will now be listed in the Microsoft Lync category under Servers & Devices -> Microsoft Lync

Lync Requirements*

Dedicated VitalSigns workstation must be in same Domain as the Lync server

3.2.2 Edit Lync Servers


To edit Lync properties, which includes scan settings and response thresholds, go to Servers & Devices -> Microsoft Lync

Click the Edit button to the left of the Lync server

Change the desired settings

Click OK to apply the changes


To Edit Lync configurations, which includes the server location and IP address, go to Setup & Security -> Maintain Servers

Click the Edit button to the left of the Lync server




Figure 3-6

Figure 3-7

3.2.3 Apply Server Attributes

Step 1 (Figure 3-8)


Go to Servers & Devices -> Microsoft Lync




o Scan settings


o Queue thresholds


Figure 3-8


Step 1 (Figure 3-9)

Go to Setup & Security -> Microsoft Lync











Figure 3-9



Go to Setup & Security -> Microsoft Lync








Figure 3-10

3.3 Microsoft Active Directory

3.3.1 Setup Active Directory Server




Enter the information associated with the Active Directory server


The Active Directory server will now be listed in the Active Directory category under Servers & Devices -> Active Directory

3.3.2 Edit Active Directory Servers


To edit Active Directory properties, which includes scan settings and response thresholds, go to Servers & Devices -> Active Directory

Click the Edit button to the left of the Active Directory server




To Edit Active Directory configurations, which includes the server location and IP address, go to Setup & Security -> Maintain Servers

Click the Edit button to the left of the Active Directory server




Figure 3-11

Figure 3-12




Go to Servers & Devices -> Microsoft Active Directory




o Scan settings



Figure 3-13



Go to Setup & Security -> Microsoft Active Directory











Figure 3-14








Figure 3-15











Figure 3-16

3.4 Microsoft Sharepoint

3.4.1 Setup Sharepoint Servers




Enter the information associated with the Sharepoint server


The Sharepoint server will now be listed in the Sharepoint category under Servers & Devices -> Sharepoint

3.4.2 Edit Sharepoint Servers


To edit Sharepoint properties, which includes scan settings and response thresholds, go to Servers & Devices -> Sharepoint

Click the Edit button to the left of the Sharepoint server





To Edit Sharepoint configurations, which includes the server location and IP address, go to Setup & Security -> Maintain Servers

Click the Edit button to the left of the Sharepoint server



Figure 3-17


Figure 3-18



Go to Servers & Devices -> Microsoft SharePoint




o Scan settings




Figure 3-19



Go to Setup & Security -> Microsoft SharePoint











Figure 3-20



Go to Setup & Security -> Microsoft SharePoint







Figure 3-21


3.5 Microsoft Windows

3.5.1 Setup Windows Virtual Machines or Server




Enter the information associated with the virtual Windows machine or Windows server

Click the Update button to save the information

The Windows machine/server will now be listed in the Microsoft Windows category under Servers & Devices -> Microsoft Windows

3.5.2 Edit Windows Virtual Machines


To edit Windows VM or server properties, which includes scan settings and response thresholds, go to Servers & Devices -> Microsoft Windows

Click the Edit button to the left of the Windows VM/server




To Edit Windows VM or server configurations, which includes the server location and IP address, go to Setup & Security -> Maintain Servers

Click the Edit button to the left of the Windows VM/server




Figure 3-22

Figure 3-23




Go to Servers & Devices -> Microsoft Windows




o Scan settings



Figure 3-24



Go to Setup & Security -> Microsoft Windows











Figure 3-25









Figure 3-26











Figure 3-27

4.0 Manage and Maintain Domino Attributes

4.1 IBM Domino


Step 1 (Figure 4-1)

Go to Setup & Security -> IBM Domino




o Scan settings


o Pending, Dead, and Held Mail Thresholds

o Apply/change credentials the currently selected server uses

o Enable or disable SSL for the currently selected server

o Enable or disable the scanning of Notes Database information

After changing the desired attributes, Click Ok to save the changes (Note: unchanged values will remain the same)


Figure 4-1

4.1.2 Monitor Server Tasks

Step 1 (Figure 4-2)



Click on the Server Tasks tab

Click the New button (if you are editing a task, click the Edit button next to the appropriate task name)

Select the task name from the drop down list

Select the checkbox to the left of Enabled for Task Scanning

Select the checkbox next to the appropriate Action(s) to take if the task becomes unresponsive

o “If Task not loaded, send 'Load' command to server (i.e. try to start it)” will attempt to load the tasks 3 times before VitalSigns reports it as an issue

o “If Task is HUNG, or LOAD TASK fails, send 'Tell Server Restart' command, AS SOON AS POSSIBLE” will restart the server if the task cannot be started after 3 attempts

o “If Task is HUNG, or LOAD TASK fails, send 'Tell Server Restart' command, OFF PEAK HOURS ONLY” will restart the server if the task cannot be started after 3 attempts during non-business hours (can be configured under Hours & Maintenance -> Business Hours)

o “If Task is running, send 'Task exit' command (i.e prohibit this command)” will stop the task if it is found running



Figure 4-2


Step 1 (Figure 4-3)










You can apply disk settings to multiple servers at one time using the Server Settings Editor (Section 3.3.6)


Figure 4-3


Step 1 (Figure 4-4)






o Increase or decrease the CPU maximum CPU usage threshold

o Increase or decrease the threshold for the number of consecutive days the server has been running before queueing an alert

o Increase or decrease the Cluster Replication Delay threshold



Figure 4-4

4.1.5 Clusters

Step 1 (Figure 4-5)

Go to Severs & Devices -> IBM Domino

Select the Clusters tab


Click the Servers tab

Select the cluster servers from the Domino Server drop down list

Enter the database file mask for cluster analysis


Figure 4-5

Step 2 (Figure 4-6)

Select the Cluster Settings tab

Enter a name for the cluster into the Name text box

Select a category for the cluster

You can set the threshold to monitor the difference (in percentage) of the document count between two replicas (optional)


Figure 4-6


4.1.6 Notes Databases

Step 1 (Figure 4-7)

Got to Servers & Devices -> IBM Domino

Click on the Notes Databases tab


Enter the properties for the database

Select the type of event you wish to monitor against the Notes database


Figure 4-7

4.1.7 Custom Statistics

Step 1 (Figure 4-8)

Go to Servers & Devices -> IBM Domino

Click on the Custom Statistics tab


Select a server from the Domino Server drop down list

Select the statistic from the drop down list

Select the appropriate value for the statistic

Click the Current Value button to view the value of the statistic selected in the previous step (the VitalSigns user must have console comma access to use this feature)

(Note: you can view a list of all Domino statistics by issuing a ‘show stat’ command in the Domino server console)


You can select to issue a console command to the server to apply an action if the value set is not met (optional)


Figure 4-8

4.1.8 Add Task Definitions

Step 1 (Figure 4-9)

To add a task that is not already defined go to Servers & Devices -> IBM Domino

Select the Server Task Definitions tab


Enter the information associate with the task

You can enable Hang Detection and set a threshold to determine if a task becomes hung (optional)



Figure 4-9

4.1.9 Logfile Scanning


Go to Servers & Devices -> IBM Domino

Select the Logfile Scanning tab


Enter a keyword to search for in the log file

Enter a keyword to exclude in the search of the log file



Figure 4-10

4.2 IBM Sametime

4.2.1 Setup Sametime Server*




Enter the information associated with the Sametime server


The Sametime server will now be listed in the IBM Sametime category under Servers & Devices -> IBM Sametime

Sametime Requirements*

2 dedicated user accounts created in Domino address book (no mail file required)

Explicitly list 1 user in stconfig.nsf as a Person with Reader (or higher) rights on the server to be monitored

User 1 must be a member of the SametimeMonitor role

4.2.2 Edit Sametime Server


To edit Sametime properties, which includes scan settings and response thresholds, go to Servers & Devices -> IBM Sametime

Click the Edit button to the left of the Sametime server





To Edit Sametime configurations, which includes the server location and IP address, go to Setup & Security -> Maintain Servers

Click the Edit button to the left of the Sametime server (Note: Under Maintain Servers, the Sametime server will appear twice, once as a Domino server and once as a Sametime server)



Figure 4-11


Figure 4-12

4.2.3 Setup Sametime Statistics


Go to Stored Passwords & Options -> IBM Sametime Settings

Enter the first Sametime user name (Sametime User1/ACME) and password

Enter the second Sametime user name (Sametime User2/ACME) and password

Select the checkbox to the left of Collect extended Sametime statistics for detailed Sametime statistics (optional)

Enter the Sametime Servlet Port (if collecting extended Sametime statistics)

Click Apply to save the settings


Figure 4-13



5.0 User Guide (Coming Soon!)


6.0 Troubleshooting (Coming Soon!)

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