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VISUAL MERCHANDISING TIPS
• Founded in 2007 based in Dundee
• Owned and managed by Lynda Murray and Phill Hill
• Specialists in Visual Merchandising , displays and store environments
• One Stop Shop – Design, implementation, consultancy and training
•Variety of clients from High Street brands to small independents both UK and abroad
High Street Stores
Marks and SpencersJohn LewisBoots Thomas PinkAllied CarpetsL’OrealEmporio HomeCharles TyrwhittL K BennettG StarTop ShopPringleNew LookFat FaceVariety of independents
Non High Street
Rochdale CouncilV&AHopetoun House EstatesCairnie Fruit FarmTayside AviationShackleton TechnologiesTony G designYMCAScottish Antiques Centre
International
Sarah Lawrence - GreeceHertie - GermanyAlganhim Industries - KuwaitHilco – ViennaBogazzi Training Company - Istanbul
Our Clients
Introductions
Successful Visual Merchandising involves;
Good Store Layouts
Using the Right Merchandising style for the product type
Incorporating appropriate props and displays to support the product
Adding the correct signage and graphics to communicate to the customer
What is Visual Merchandising?
Key Components
Layouts Merchandising Display Graphics
Space PlanningSegmentationFixture LayoutDraw a planCreate Layout
Choosing the right style for your products
Adding InterestAdding Character
Supporting the brand
Add interestAdd Character
Support the brandCommunicate
Sell
Layouts
1. Draw a plan of your store2. Mark on all the fixed items ‐
doors, fixtures/fittings etc3. Look for the most visual
points in the store – these are where you position your key statements/points of interest. This could be a branded fixture, a display or a graphic/signWe recommend using the North, South, East West principle to get interest throughout the store
North
South
East
West
Category C
Category B
Category A
Layouts Cont’d
3. Decide where your main categories of products are going ensuring the size of the space given is relative to the sales. i.e If you expect to take 50% of your sales from category A you should plan to give it 50% of the space and so on.Also check that the fixed fittings in that area are appropriate for the product type.
Layout cont’d
4. Then draw on the fixtures trying to maintain a balanced, symmetrical plan as far as possible5.Use walls to get volume of product out with shelving or rails. Keep floors lighter ensuring there is sufficient walkway space. Minimum of 1metre even in the smallest shop but ideally 1200mm.6. Keep lower fixtures to the front and work up in height as you go backwards – to aid visibility through the store
Category A
Category C
Category B
North
East
South
West
Your layout planning stage is now complete and has all the components marked on the plan. You can now physically begin to create your layout
Layout cont’d
Once you have positioned all your fixtures you are ready to visually merchandise the shop. This requires an understanding of your brand, your customer, your product range and how to segment it and present it to its best advantage to drive sales from your customers
Merchandising Principles
The basic principles of merchandising start with product segmentation. Product segmentation brings order and simplicity both to the way stock is bought and the way you present it. In our example we are using a fashion store but the method works for all product types. Start by breaking your stockholding into the big categories.
STOCK HOLDING
Menswear Womenswear Kids
Merchandising PrinciplesOnce you have divided your products into category ,then sub divide into types of products. This could be by brand, by garment type, by customer profile[age for kids] etc
STOCK HOLDING
Mens Womens Kids
ShirtsKnitwearTrousersJackets
Accessories
Brand 1Brand 2
OuterwearAccessories
BabyToddlerKids
Accessories
Merchandising PrinciplesLastly, for each product type decide whether it is best for your store and your customer to present the product by brand, by price, by colour, by size or by finish/fabric etc. Make your decision for the right reasons. Will it sell more? Make it easier to shop?
Womenswear
Brand 1 Brand 2 Outerwear Accessories
In co‐ordinated stories as it is bought to look
that way and encourage add on
sales
In styles because it is a jeans brand and
customers like to shop by style – boot leg, slim
etc then by colour/fabric
By type/style. E.G. All raincoats together in style [short,long etc] then by colour
By colour as customers select their accessories to match outfits and some
will be merchandised with the fashion range to
encourage add on sales
Merchandising PrinciplesNow you can go back to your layout and plot where each of these ranges will fit best and look best.
Brand 1Brand 2
Outerwear
Accessories
SeasonalDisplay
Branding Graphic
Cash Desk
Merchandising Techniques
There are several techniques used to deliver great merchandising solutions;
Creating themes/stories
Co-ordination
Blocking by style/type
Using colour [complementary or contrasting]
Symmetry and balance
Repetition
Triangular grouping
Over the next set of slides we will show great examples of each method
Co-ordinated Colour Story
Note how the hard and soft products are alternated across the shelves
Also note how each shelf has been sub divided into 3 smaller blocks to create interest to the display. This is a valuable visual technique
Dark shades mix with complementary light shades
The whole theme works because customers can buy a co-ordinated look
Co-ordinated Colour Story
This is a strong story using red,white dining products with clear glass
The fixtures have multiple layers/heights using a table, cubes and risers. This helps to create a strong statement as the product fills the space well on all levels
The patterned product is well dispersed and the white and red evenly distributed to give a balanced look
Co-ordinated Colour Story
In this story the patterned china is interspersed with co-ordinating plain glass
The setting/fixture in this instance is a dining table and bench. The top of the table has simple cubes set on top to give a variety of heights.
Note how the tallest cube is in the centre, working down to lower cubes towards the front and side. This is called a triangular grouping which always works well.
Also note how the table and bench are sub divided into small sections to house each product type. i.e the bench has 5 individual squares of product neatly occupying its own square of space. This is called blocking.
Product Story
This time the theme/story is based on eggs.
The fixtures are a mixture of old/vintage tables and farm crates. Note how the configuration of fixtures is in a tiered formation – high at the back, tumbling to low at the front.
Products are blocked within their own squares or rows on the tables/crates Fresh eggs mix with egg/hen accessories to create a theme. Straw is added to support the look
Table displays work well for fashion too. This display makes a great statement. Tables used in two heights with further surfaces created with vintage suitcases. A
dressed mannequin promotes the products on sale on the table.
Blocked Denim
Jeans are blocked by style in piles on shelves. Each pile is in size order. One of each style hung from butchers hooks on a rail above the shelves to ease selection
Adjacent to this we used denim jackets and jeans in a co-ordinated story. The hanger display on the end of the fixture showing how to pull the look together. This aids multiple sales
Final touches – accessories are added. Belts hang on a stainless steel t-bar on one fixture and scarves are folded in a tray on the base of another – all encouraging linked sales.
Only merchandise up to a height that customers can reach. The area above that should be treated as display. This is a good example of how you can use that space for
supporting displays. Use products from the same area together with appropriate props.
In fashion shops we recommend using mannequins inside the store as well as in your windows. They sell the product as they bring it to life. Sitting mannequins are a good option
for table groups.
When using piles of folded knitwear in your displays ensure you use cardboard or tissue paper to achieve neat folded edges as shown here.
Note how jewellery is then added to the piles in a uniform fashion. This is called the repetition technique
Tip – to get all the garments the same width use a clipboard as a template to fold around.
Repetition display
Supporting display props should reflect the lifestyle of the customer the store wants to attract. They must support not detract from the product on sale
Mix props with products to evoke the right look. Note how the frames provide a backdrop to the display and set the scene then products are displayed in a triangular grouping on the shelves
Product blocking In this example the vases have been blocked together as a department. They are sub divided by colour. Most are neutral but in each bay one highlight colour is used to provide a bit of interest.
Here you can see how mirror imaging of products can create a very effective display. Look at the top of the table grouping and you will see that each product is mirror imaged i.e the same product are on the left and right sides of the table. They are also ranged in height – highest in
the centre and lowest to the outside edge in a triangular formation
Mirror Imaging & Triangular Formation
Co-ordination
This is a co-ordinated story using white kitchenware, glass storage and woodware. The effect is superb.
It often pays to keep things simple
Blocking
Sometimes it pays to block items by type and show the customer the full range/choice on offer. In this case the offer is dining chairs simply rowed up in cubes. The display is given a ‘Mondrian’ look by adding coloured card behind
the cubes – this strengthens the look and supports the colours on offer
Colour Blocking
Bedlinen looks great blocked by colour. Customers tend to choose bedlinen by colour and like to see a co-ordinated look.
Have as many display beds as you can because they sell the merchandise!
The segmentation rules apply to all types of product – even magazines. Seen here in a small holiday resort store – sub divided into men’s titles, women’s titles and then kids.
Co-ordination
A BBQ story made up of charcoal, instant BBQ’s, tongs etc together with camping seats, rugs and flasks. This is a standard table made to look more
rustic with the addition of crates and baskets as props
Central focal point
Try to create a feature point on each wall. When you have a ,long run of the same fixture it pays to break it up by creating a strong central feature. In this example a section of crates is used to house red wine and beers. It looks amazing!
Triangular Formation
Before you begin to merchandise, ensure your fixtures provide an interesting platform for your product.
The fixture should support, not over power the product. The product is KING.
If you want to create interesting displays that requires a variety of surfaces. [Flat displays generally look dull and boring]
Use triangular grouping techniques to gain height and tumble the display towards the customer.
This example shows crates creating the differing heights. A more modern alternative are MDF cubes or acrylic boxes. Opt for a style to suit your store design/customer profile
Blocking
Sometimes it is better to block items rather than co-ordinate them as it helps the customer select.
Denim is a good example. Customers want to shop by style and finish so you should merchandise that way.
Focal Points
When creating a focal point you need to consider the look you need to achieve to attract the customer you want.
If it bis fashion ideally you need to include mannequins or bust forms. Then support the display with appropriate props.
In this instance the props are oil drums – pretty clean ones as this product is not distressed denim.
If you have key brands, make sure their signage is prominent –these brands help sell the product .
Focal Points
A focal point attracts customers to an area, supports the product on offer and sells the outfit/s. Ideally position centrally on the wall. In this example we used a couple of strips of wallpaper in the centre of the wall to create a backdrop for the display and positioned a mannequin in front
of it. We also used framed car prints at high level. All the supporting material/props supporting the streamlined, suiting look.
Branding/Signage
The signage in this store was created cheaply by painting a simple grey band at the top of the wall and then sticking on a vinyl decal [sticker] of the brand logo. The effect is very professional
VISUAL MERCHANDISING TIPS