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VISITORS’ PROTOCOLSHANDBOOK

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ContentsIntroduction1. Designated Covid-19 team2. Communication and Signage3. Staff Training4. Visitor Management5. Physical Distancing and Capacity Controls6. Retail Outlets7. Food and Beverage8. Hygiene and Sanitising - General

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IntroductionTMACC has developed comprehensive protocols for the operation of the Cableway

in the time of the COVID-19 pandemic.

These protocols align with the Disaster Management Act, 2002, The Regulations for

Hazardous Biological Agents, Covid-19 Occupational Health and Safety Measures in

Workplaces Covid-19 (C19 OHS), 2020 and DoH guidelines and advice, and will be

revisited as required on an on-going basis. They cover visitor information, PPE, social

distancing, sanitisation and hygiene practices, among others, for staff and visitors.

1 | Designated Covid-19 TeamCOVID Manager

A COVID-19 Manager has been specially appointed to ensure the implementation of and

adherence to Standard Operating Procedures for the risk mitigation of COVID-19 in the

workplace, as required by Government Notice NO. 479 29 APRIL 2020 - 479 Disaster

Management Act (57/2002): Covid-19 Occupational Health and Safety Measures in

Workplaces Covid-19 (C19 OHS), 2020 and the Risk Adjustment Strategy Regulations of

29 April 2020.

COVID Compliance Officer

A COVID-19 Compliance Officer has been

appointed to develop a plan together

with the COVID-19 Response Team

for the phased in return of workers to

the workplace, prior to reopening the

workplace for business.

COVID Response Team

All leadership are required to participate

in COVID related activities and

responsibilities.

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2 | Communication & SignageVisitors will be given extensive information and briefings on COVID-19 protocols when

entering TMACC property. Easy-to-read information will be provided in conspicuous

places through signage and notices.

• Hand sanitising and correct hand washing

• Physical distancing – spacing and queues

• Use of masks – detail on proper use

• Brief explanation of COVID-19 symptoms

Cabin masters will provide information and instruction in the cable cars on the way up.

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3 | Staff TrainingEXTENSIVE COVID-19 INDUCTION TRAINING HAS BEEN TO PROVIDED TO ALL STAFF PRIOR TO STARTING WORK AFTER THE NATIONAL LOCKDOWN

1. Induction Training

All staff have attended a COVID-19 induction and have been informed about:

• The virus, how it is spread, the symptoms

• The daily screening procedures

• The required sanitisation and social distancing procedures for themselves and for visitors

• The effective use of PPE and what PPE they must use

2. Screening and Temperature Checking

All staff members’ temperatures will be taken with a non-contact thermometer on arrival

and a daily screening log will be kept.

3. Social Distancing and Sanitising

The use of staggered rostering, workstation risk assessments and barriers. Staff room

rosters have been compiled to ensure social distancing measures are complied with.

4. PPE

All staff must wear masks at all times, the Cableway has provided 2 re-usable cloth

masks and 1 screen per staff member.

5. Vulnerable Persons

The Cableway is committed to protect and manage vunerable employees and have

compiled a clear and transparent policy of appropriate procedures to be followed by

these employees in the workplace and beyond. These policies and procedures are based

on legislative provisions specific to the sector.

6. Isolating room and process to manage staff who are diagnosed with Covid-19

Isolation procedures have been established and positive cases will be handled carefully

so as to not place other staff members at risk.

7. Contractors and Suppliers

All contractors are required to complete a COVID-19 symptom check prior to visiting

site. A record of all contractors and suppliers will be kept following our established

contractor management system in addition to COVID-19 screening.

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4 | Visitor Management

5 | Physical Distancing & Capacity Controls

1. Sanitising

• All visitors will be required to sanitize their hands when entering the premises. Staff

working at the entrance gate will provide hand sanitizer to everybody entering.

• Visitors will be required to re-sanitize their hands on entry to the cable car.

• Foot-operated sanitizing stations will be available in areas such as till points.

2. Face Masks

All visitors are required to wear face-masks.

1. Queue 1.5 meter stickers or tape will be placed on the floor wherever there is a need

to queue and there will be a staff member monitoring the queues.

2. Lifts The lifts will be closed, however access will be available for use by disabled

persons.

3. Cable Cars The maximum capacity is 26 Persons +1 (Cabin Master). Stickers will

be placed on the floor of the cable car indicating where visitors will stand during their 3

minute journey. The wearing of masks is compulsory, and no-touch sanitizer is available

in the cable cars, All railings and touch points will be sanitized between trips and 4

windows will be removed at all times.

6 | Retail Outlets

7 | Food & Beverage

8 | Hygiene & Sanitising (General)

Sanitizer is available at all touch points within retail outlets.

Door management – only a limited number of people in the retail space to observe social

distancing protocol, wearing of masks is compulsory.

Door management – only a limited number of people in the cafe space to observe social

distancing protocol, wearing of masks is compulsory.

Limited self-service at buffets.

Staff have been given special training on the use of sanitizing agents and the correct

method on how to sanitize.

All general areas like toilets, waiting lobbies, café tables and chairs will be sanitized

regularly on a timed basis.

Each toilet block will have a dedicated staff member who will be responsible for

providing hand sanitizer regularly.

All general areas will be sanitized at the end of each day.