VISIONTRACKER

FREQUENTLY ASKED QUESTIONS

FAQ

1 FREQUENTLY ASKED QUESTIONS

11 TABLE OF CONTENTS

1 Frequently Asked Questions 1

11 Table of Contents 1

12 Covidien Investigator Sponsored Research Questions 2

121 How do I apply for support from Covidien 2

13 How Do I Register on Visiontracker 6

131 New Users ndash Registration 6

14 How Do I Update My Profile 7

15 How Do I View or Open a Saved Application 8

16 How Do I Print My Application 10

17 How Do I Copy An Application 13

18 How Long Does My Visiontracker Session Last 14

181 Lockout after Failed Attempts 14

19 How Do I Update My Username or Password 15

110 How Do I Attach A Document 16

Visiontracker Training Guide P a g e | 2

12 Covidien Investigator Sponsored Research Questions

121 How do I apply for support from Covidien

1 Who should an Investigator contact to submit an ISR proposal

Answer Please go to our website

httpscovidienenvisionpharmacomvt_covidien

Click on the How To Apply Link

Or contact

InvestigatorSponsoredResearchCovidiencom

2 What type of information is needed for Covidien to review

Answer The following information is needed for review by the ISR

Review Committee

Contact information

Details about the proposed study

Detailed request for support

Information about your research experience and available

resources

Investigator(s) CV(s)

Copy of Medical License

3 Is a protocol required

Answer No but if a draft protocol is available it would be helpful

to attach it to your submission

4 Why is so much information necessary

Answer Several factors are assessed among them study design

rationale strategic interest scientific merit site capabilities budget

alignment and risk Proper documentation is necessary due to anti-

kickback statutes and the Federal False Claims Act

1 FREQUENTLY ASKED QUESTIONS

11 TABLE OF CONTENTS

1 Frequently Asked Questions 1

11 Table of Contents 1

12 Covidien Investigator Sponsored Research Questions 2

121 How do I apply for support from Covidien 2

13 How Do I Register on Visiontracker 6

131 New Users ndash Registration 6

14 How Do I Update My Profile 7

15 How Do I View or Open a Saved Application 8

16 How Do I Print My Application 10

17 How Do I Copy An Application 13

18 How Long Does My Visiontracker Session Last 14

181 Lockout after Failed Attempts 14

19 How Do I Update My Username or Password 15

110 How Do I Attach A Document 16

Visiontracker Training Guide P a g e | 2

12 Covidien Investigator Sponsored Research Questions

121 How do I apply for support from Covidien

1 Who should an Investigator contact to submit an ISR proposal

Answer Please go to our website

httpscovidienenvisionpharmacomvt_covidien

Click on the How To Apply Link

Or contact

InvestigatorSponsoredResearchCovidiencom

2 What type of information is needed for Covidien to review

Answer The following information is needed for review by the ISR

Review Committee

Contact information

Details about the proposed study

Detailed request for support

Information about your research experience and available

resources

Investigator(s) CV(s)

Copy of Medical License

3 Is a protocol required

Answer No but if a draft protocol is available it would be helpful

to attach it to your submission

4 Why is so much information necessary

Answer Several factors are assessed among them study design

rationale strategic interest scientific merit site capabilities budget

alignment and risk Proper documentation is necessary due to anti-

kickback statutes and the Federal False Claims Act

Visiontracker Training Guide P a g e | 2

12 Covidien Investigator Sponsored Research Questions

121 How do I apply for support from Covidien

1 Who should an Investigator contact to submit an ISR proposal

Answer Please go to our website

httpscovidienenvisionpharmacomvt_covidien

Click on the How To Apply Link

Or contact

InvestigatorSponsoredResearchCovidiencom

2 What type of information is needed for Covidien to review

Answer The following information is needed for review by the ISR

Review Committee

Contact information

Details about the proposed study

Detailed request for support

Information about your research experience and available

resources

Investigator(s) CV(s)

Copy of Medical License

3 Is a protocol required

Answer No but if a draft protocol is available it would be helpful

to attach it to your submission

4 Why is so much information necessary

Answer Several factors are assessed among them study design

rationale strategic interest scientific merit site capabilities budget

alignment and risk Proper documentation is necessary due to anti-

kickback statutes and the Federal False Claims Act

Visiontracker Training Guide P a g e | 3

5 How long does it take for a submission to be reviewed

Answer The ISR committees meet regularly to review submitted

proposals Submission deadlines and meeting dates are posted to

the Investigator Sponsored Research website

6 Can Investigators submit study proposals for animal research

Answer Yes the ISR process covers both animal and human

research proposals

7 Do Investigators have to submit a study proposal if requesting devices

only

Answer Yes approval is needed for device only requests There

are three types of support requests for Investigator Sponsored

Research

Device only

Funding only

Device and funding

8 Who reviews the ISR submissions

Answer A cross-functional team from Covidien reviews all

completed ISR submissions Team members represent Clinical

Affairs Medical Affairs and Regulatory Affairs Clinical Affairs and

Medical Affairs vote to determine the outcome of each proposal

9 What type of study is Covidien most likely to fund

Answer

Studies utilizing Covidien new or existing technology

Studies with endpoints showing the economic benefit of Covidien

technology or surgical technique that utilize Covidien Technology

Studies with endpoints showing the clinical benefit of Covidien

technology

Visiontracker Training Guide P a g e | 4

10 How much influencesupport with the study design and conduct should

Investigator expect from Covidien

Answer There should be minimal influence from Covidien

Under ISO 14155 and 21 CFR the sponsor of a clinical study is

responsible for the conduct of the study and its development

Covidien can make recommendations to help improve and

better align the study with strategic goals

Covidien will process all documentation as expeditiously as

possible through its internal system It is expected that the

investigator will do the same at their institution

11 What happens after a study proposal is approved

Answer A conference call will be scheduled to discuss next steps

and investigator responsibilities Contract language protocol and

budget should be finalized Final approval is given by Covidien‟s

Grants and Compliance Committee (GCC) Prior to starting the

study GCC approval a final protocol budget and fully executed

contract are needed It is the responsibility of the investigator to

ensure that the protocol is in accordance with all regulatory and

GCP requirements The following are to be submitted and

approved by Covidien Clinical Affairs prior to receiving support

Final protocol

Final budget

IRB EC approval letter or waver

Final approved contract

Updated investigator CV

The investigator is responsible to diligently work with their institution

to complete the above items within a reasonable time frame A

Clinical Research Associate will be assigned to the program They

will work with the investigator to assure the above items are

completed and they will follow up with the investigator to obtain

quarterly reports regarding the status of the study

Visiontracker Training Guide P a g e | 5

12 What happens if there is a change in the protocol or budget

Answer Depending on the changes they may require the

approval of the ISR Review Committee and GCC Committee This

will be done on an expedited basis

13 What is expected of the Investigator upon final approval and contract

execution

Answer For all ISR‟s the investigator is considered to be the Sponsor

of the study according to ISO 14155 and 21 CFR To this point

Investigator is responsible for the overall conduct of the study in

accordance with GCP The investigator is responsible for the

development of the study as defined in the final protocol mutually

agreed upon contract and budget It is expected that the

investigator will work diligently to complete the study in a timely

manner

Please see ldquoCovidien Surgical Devices ISR Programrdquo for more

information

14 What is expected upon completion of the study

Answer Covidien expects publication of the results from the study

This can be in the form of a Journal Publication abstract or scientific

meeting presentation Generally the timeframe for obtaining this

deliverable is 6 to 12 months after the study is completed

Visiontracker Training Guide P a g e | 6

13 How Do I Register on Visiontracker

131 New Users ndash Registration

One of the most important features of the website is that it must be secure To this end

you will need a user name and password to be able to access the website If you need

to register please do so by navigating to the Visiontracker homepage and locate -gt

Need a User Id -gt clicking here You will now have the opportunity to fill out an online

registration form

URL httpscovidienenvisionpharmacomvt_covidien

Steps to register are listed below

1 Fill out all fields on the Registration pop-up window

2 Required fields are indicated with an asterisk ()

3 Click ldquookrdquo after completing the form

4 After submitting your request registration information will be sent to the e-mail

address entered

5 ldquoCancelrdquo will close the pop-up window and return to the login screen

Visiontracker Training Guide P a g e | 4

10 How much influencesupport with the study design and conduct should

Investigator expect from Covidien

Answer There should be minimal influence from Covidien

Under ISO 14155 and 21 CFR the sponsor of a clinical study is

responsible for the conduct of the study and its development

Covidien can make recommendations to help improve and

better align the study with strategic goals

Covidien will process all documentation as expeditiously as

possible through its internal system It is expected that the

investigator will do the same at their institution

11 What happens after a study proposal is approved

Answer A conference call will be scheduled to discuss next steps

and investigator responsibilities Contract language protocol and

budget should be finalized Final approval is given by Covidien‟s

Grants and Compliance Committee (GCC) Prior to starting the

study GCC approval a final protocol budget and fully executed

contract are needed It is the responsibility of the investigator to

ensure that the protocol is in accordance with all regulatory and

GCP requirements The following are to be submitted and

approved by Covidien Clinical Affairs prior to receiving support

Final protocol

Final budget

IRB EC approval letter or waver

Final approved contract

Updated investigator CV

The investigator is responsible to diligently work with their institution

to complete the above items within a reasonable time frame A

Clinical Research Associate will be assigned to the program They

will work with the investigator to assure the above items are

completed and they will follow up with the investigator to obtain

quarterly reports regarding the status of the study

Visiontracker Training Guide P a g e | 5

12 What happens if there is a change in the protocol or budget

Answer Depending on the changes they may require the

approval of the ISR Review Committee and GCC Committee This

will be done on an expedited basis

13 What is expected of the Investigator upon final approval and contract

execution

Answer For all ISR‟s the investigator is considered to be the Sponsor

of the study according to ISO 14155 and 21 CFR To this point

Investigator is responsible for the overall conduct of the study in

accordance with GCP The investigator is responsible for the

development of the study as defined in the final protocol mutually

agreed upon contract and budget It is expected that the

investigator will work diligently to complete the study in a timely

manner

Please see ldquoCovidien Surgical Devices ISR Programrdquo for more

information

14 What is expected upon completion of the study

Answer Covidien expects publication of the results from the study

This can be in the form of a Journal Publication abstract or scientific

meeting presentation Generally the timeframe for obtaining this

deliverable is 6 to 12 months after the study is completed

Visiontracker Training Guide P a g e | 6

13 How Do I Register on Visiontracker

131 New Users ndash Registration

One of the most important features of the website is that it must be secure To this end

you will need a user name and password to be able to access the website If you need

to register please do so by navigating to the Visiontracker homepage and locate -gt

Need a User Id -gt clicking here You will now have the opportunity to fill out an online

registration form

URL httpscovidienenvisionpharmacomvt_covidien

Steps to register are listed below

1 Fill out all fields on the Registration pop-up window

2 Required fields are indicated with an asterisk ()

3 Click ldquookrdquo after completing the form

4 After submitting your request registration information will be sent to the e-mail

address entered

5 ldquoCancelrdquo will close the pop-up window and return to the login screen

Visiontracker Training Guide P a g e | 5

12 What happens if there is a change in the protocol or budget

Answer Depending on the changes they may require the

approval of the ISR Review Committee and GCC Committee This

will be done on an expedited basis

13 What is expected of the Investigator upon final approval and contract

execution

Answer For all ISR‟s the investigator is considered to be the Sponsor

of the study according to ISO 14155 and 21 CFR To this point

Investigator is responsible for the overall conduct of the study in

accordance with GCP The investigator is responsible for the

development of the study as defined in the final protocol mutually

agreed upon contract and budget It is expected that the

investigator will work diligently to complete the study in a timely

manner

Please see ldquoCovidien Surgical Devices ISR Programrdquo for more

information

14 What is expected upon completion of the study

Answer Covidien expects publication of the results from the study

This can be in the form of a Journal Publication abstract or scientific

meeting presentation Generally the timeframe for obtaining this

deliverable is 6 to 12 months after the study is completed

Visiontracker Training Guide P a g e | 6

13 How Do I Register on Visiontracker

131 New Users ndash Registration

One of the most important features of the website is that it must be secure To this end

you will need a user name and password to be able to access the website If you need

to register please do so by navigating to the Visiontracker homepage and locate -gt

Need a User Id -gt clicking here You will now have the opportunity to fill out an online

registration form

URL httpscovidienenvisionpharmacomvt_covidien

Steps to register are listed below

1 Fill out all fields on the Registration pop-up window

2 Required fields are indicated with an asterisk ()

3 Click ldquookrdquo after completing the form

4 After submitting your request registration information will be sent to the e-mail

address entered

5 ldquoCancelrdquo will close the pop-up window and return to the login screen

Visiontracker Training Guide P a g e | 6

13 How Do I Register on Visiontracker

131 New Users ndash Registration

One of the most important features of the website is that it must be secure To this end

you will need a user name and password to be able to access the website If you need

to register please do so by navigating to the Visiontracker homepage and locate -gt

Need a User Id -gt clicking here You will now have the opportunity to fill out an online

registration form

URL httpscovidienenvisionpharmacomvt_covidien

Steps to register are listed below

1 Fill out all fields on the Registration pop-up window

2 Required fields are indicated with an asterisk ()

3 Click ldquookrdquo after completing the form

4 After submitting your request registration information will be sent to the e-mail

address entered

5 ldquoCancelrdquo will close the pop-up window and return to the login screen

Visiontracker Training Guide P a g e | 7

14 How Do I Update My Profile

You can update your profile by simply clicking on ldquoUpdate Profilerdquo on the left side of the

screen or on the top right side of the homepage after you have successfully logged in

Your profile will appear in a pop-up window which will allow making any necessary

changes and or updates

Click ldquoSaverdquo to update the information entered or ldquoCancelrdquo to revert back to the

homepage

Visiontracker Training Guide P a g e | 8

15 HOW DO I VIEW OR OPEN A SAVED APPLICATION

URL httpscovidienenvisionpharmacomvt_covidien

Once you have begun your application you have the ability to save it and return to

the Web site at any time to continue your work

Before leaving the Web site to return at a later time it is important to make sure that

your work has been successfully saved A successful save will display a message on the

screen stating that your application has been saved and will provide you with a

temporary tracking number (see image 1a)

After logging into the Visiontracker system you will see a list tab of selections below your

log in name to the left side of the website (see image 1b)

You can locate a saved application by either clicking on the tab called ldquoTask

Listrdquo or ldquoAll My Applicationsrdquo - Note if you have applications pending they will

be listed tasks waiting for you will then then be able to view those applications

under the ldquoTask Listrdquo tab

Within the ldquoActionsrdquo column you will see a link called ldquoView Applicationrdquo

Click on the link to view your application

You can also click on the ldquoTracking Numberrdquo to open the entire application

Visiontracker Training Guide P a g e | 8

15 HOW DO I VIEW OR OPEN A SAVED APPLICATION

URL httpscovidienenvisionpharmacomvt_covidien

Once you have begun your application you have the ability to save it and return to

the Web site at any time to continue your work

Before leaving the Web site to return at a later time it is important to make sure that

your work has been successfully saved A successful save will display a message on the

screen stating that your application has been saved and will provide you with a

temporary tracking number (see image 1a)

After logging into the Visiontracker system you will see a list tab of selections below your

log in name to the left side of the website (see image 1b)

You can locate a saved application by either clicking on the tab called ldquoTask

Listrdquo or ldquoAll My Applicationsrdquo - Note if you have applications pending they will

be listed tasks waiting for you will then then be able to view those applications

under the ldquoTask Listrdquo tab

Within the ldquoActionsrdquo column you will see a link called ldquoView Applicationrdquo

Click on the link to view your application

You can also click on the ldquoTracking Numberrdquo to open the entire application

Visiontracker Training Guide P a g e | 9

(1a) Successful Save Message

(1b) Open a saved application Homepage option

Visiontracker Training Guide P a g e | 10

16 How Do I Print My Application

During any point of the application process you have the ability to generate a PDF

print-out of your entire application The Print icon is located in the application

toolbar next to the ldquoSaverdquo and ldquoSubmitrdquo buttons (2a)

It is important that you use this Print button and not the printing function of your Web

browser

(2a) Print Icon located on the Application Toolbar

If you are using Internet Explorer it may be necessary to alter your download settings

in order to see the PDF print-out If nothing happens when you click Print please

follow the instructions below

Correcting the Internet Explorer Settings

Visiontracker Training Guide P a g e | 11

1 Select Internet Options from the Tools Menu click on-gt Internet Options

2 Select the tab called ldquoSecurityrdquo and then the ldquoCustom Levelrdquo button - this will

open the Security Settings window Scroll down to the Downloads section and

make sure all three options (Automatic prompting for downloads File

download Font download) are set to bdquoEnable‟ Then click OK

Visiontracker Training Guide P a g e | 12

3 This will open the Security Settings window Scroll down to the Downloads

section and make sure all three options (Automatic prompting for

downloads File download Font download) are set to bdquoEnable‟ Then click OK

Visiontracker Training Guide P a g e | 13

17 How Do I Copy An Application

The ldquoCopy applicationrdquo feature is available on the ldquoTask Listrdquo or All My Applicationsrdquo

list

1 Locate your application from either tab section

2 Below the banner that reads ldquoWhat would you like to dordquo select ldquocopy

Applicationrdquo

3 You must agree to the submission agreement before then click ldquookrdquo

4 Begin your new copied application

Visiontracker Training Guide P a g e | 14

18 How Long Does My Visiontracker Session Last

Your Web session will time out after 60 minutes and you will be prompted to reenter your

Username and Password information Like many other Web applications this is in place

for security purposes

181 LOCKOUT AFTER FAILED ATTEMPTS

If you are locked out of the system after (5) failed login attempts you will need to

request a new password (see please section 19 of this document for more information)

After receiving a new password close all open browser windows re-open and then try

again You may also need to clear any cached pages from your browser ndash please

follow the instructions below if you are still receiving the failed login message after

closing and re-opening your browser

1 On the browser menu click on Tools

2 Click on Internet Options

3 On the General tab under Browsing history section click on the Delete button

4 Mark the box for Temporary Internet Files and click on the Delete button once

again

5 Click OK

Visiontracker Training Guide P a g e | 15

19 How Do I Update My Username or Password

You have the ability to change your password at any time by locating the ldquochange

Passwordrdquo link on the left navigation of the

homepage

Password configurations are as follows

User Name Configurations

o Minimum Characters 8

Password Configurations

o Minimum Characters 8

o Current password cannot be reused as the new

password

o Last 10 passwords cannot be reused as the

new password

o At least one character from 3 of the 4 following

categories must be used in a password upper

case letter lower case letter number special

characters

o Upperlower case

o Alphanumeric

Special characters (eg$^amp)

Lockout Configurations

o User accounts lock out after a 5 invalid login

attempts

o Force change of password every 90 Days

You may also contact VT Support by clicking on the

ldquoContact Usrdquo link on the left side of the homepage

screen select ldquoTechnical Supportrdquo in the ldquoAddress tordquo

field select your subject and provide a message

Visiontracker Training Guide P a g e | 10

16 How Do I Print My Application

During any point of the application process you have the ability to generate a PDF

print-out of your entire application The Print icon is located in the application

toolbar next to the ldquoSaverdquo and ldquoSubmitrdquo buttons (2a)

It is important that you use this Print button and not the printing function of your Web

browser

(2a) Print Icon located on the Application Toolbar

If you are using Internet Explorer it may be necessary to alter your download settings

in order to see the PDF print-out If nothing happens when you click Print please

follow the instructions below

Correcting the Internet Explorer Settings

Visiontracker Training Guide P a g e | 11

1 Select Internet Options from the Tools Menu click on-gt Internet Options

2 Select the tab called ldquoSecurityrdquo and then the ldquoCustom Levelrdquo button - this will

open the Security Settings window Scroll down to the Downloads section and

make sure all three options (Automatic prompting for downloads File

download Font download) are set to bdquoEnable‟ Then click OK

Visiontracker Training Guide P a g e | 12

3 This will open the Security Settings window Scroll down to the Downloads

section and make sure all three options (Automatic prompting for

downloads File download Font download) are set to bdquoEnable‟ Then click OK

Visiontracker Training Guide P a g e | 13

17 How Do I Copy An Application

The ldquoCopy applicationrdquo feature is available on the ldquoTask Listrdquo or All My Applicationsrdquo

list

1 Locate your application from either tab section

2 Below the banner that reads ldquoWhat would you like to dordquo select ldquocopy

Applicationrdquo

3 You must agree to the submission agreement before then click ldquookrdquo

4 Begin your new copied application

Visiontracker Training Guide P a g e | 14

18 How Long Does My Visiontracker Session Last

Your Web session will time out after 60 minutes and you will be prompted to reenter your

Username and Password information Like many other Web applications this is in place

for security purposes

181 LOCKOUT AFTER FAILED ATTEMPTS

If you are locked out of the system after (5) failed login attempts you will need to

request a new password (see please section 19 of this document for more information)

After receiving a new password close all open browser windows re-open and then try

again You may also need to clear any cached pages from your browser ndash please

follow the instructions below if you are still receiving the failed login message after

closing and re-opening your browser

1 On the browser menu click on Tools

2 Click on Internet Options

3 On the General tab under Browsing history section click on the Delete button

4 Mark the box for Temporary Internet Files and click on the Delete button once

again

5 Click OK

Visiontracker Training Guide P a g e | 15

19 How Do I Update My Username or Password

You have the ability to change your password at any time by locating the ldquochange

Passwordrdquo link on the left navigation of the

homepage

Password configurations are as follows

User Name Configurations

o Minimum Characters 8

Password Configurations

o Minimum Characters 8

o Current password cannot be reused as the new

password

o Last 10 passwords cannot be reused as the

new password

o At least one character from 3 of the 4 following

categories must be used in a password upper

case letter lower case letter number special

characters

o Upperlower case

o Alphanumeric

Special characters (eg$^amp)

Lockout Configurations

o User accounts lock out after a 5 invalid login

attempts

o Force change of password every 90 Days

You may also contact VT Support by clicking on the

ldquoContact Usrdquo link on the left side of the homepage

screen select ldquoTechnical Supportrdquo in the ldquoAddress tordquo

field select your subject and provide a message

Visiontracker Training Guide P a g e | 11

1 Select Internet Options from the Tools Menu click on-gt Internet Options

2 Select the tab called ldquoSecurityrdquo and then the ldquoCustom Levelrdquo button - this will

open the Security Settings window Scroll down to the Downloads section and

make sure all three options (Automatic prompting for downloads File

download Font download) are set to bdquoEnable‟ Then click OK

Visiontracker Training Guide P a g e | 12

3 This will open the Security Settings window Scroll down to the Downloads

section and make sure all three options (Automatic prompting for

downloads File download Font download) are set to bdquoEnable‟ Then click OK

Visiontracker Training Guide P a g e | 13

17 How Do I Copy An Application

The ldquoCopy applicationrdquo feature is available on the ldquoTask Listrdquo or All My Applicationsrdquo

list

1 Locate your application from either tab section

2 Below the banner that reads ldquoWhat would you like to dordquo select ldquocopy

Applicationrdquo

3 You must agree to the submission agreement before then click ldquookrdquo

4 Begin your new copied application

Visiontracker Training Guide P a g e | 14

18 How Long Does My Visiontracker Session Last

Your Web session will time out after 60 minutes and you will be prompted to reenter your

Username and Password information Like many other Web applications this is in place

for security purposes

181 LOCKOUT AFTER FAILED ATTEMPTS

If you are locked out of the system after (5) failed login attempts you will need to

request a new password (see please section 19 of this document for more information)

After receiving a new password close all open browser windows re-open and then try

again You may also need to clear any cached pages from your browser ndash please

follow the instructions below if you are still receiving the failed login message after

closing and re-opening your browser

1 On the browser menu click on Tools

2 Click on Internet Options

3 On the General tab under Browsing history section click on the Delete button

4 Mark the box for Temporary Internet Files and click on the Delete button once

again

5 Click OK

Visiontracker Training Guide P a g e | 15

19 How Do I Update My Username or Password

You have the ability to change your password at any time by locating the ldquochange

Passwordrdquo link on the left navigation of the

homepage

Password configurations are as follows

User Name Configurations

o Minimum Characters 8

Password Configurations

o Minimum Characters 8

o Current password cannot be reused as the new

password

o Last 10 passwords cannot be reused as the

new password

o At least one character from 3 of the 4 following

categories must be used in a password upper

case letter lower case letter number special

characters

o Upperlower case

o Alphanumeric

Special characters (eg$^amp)

Lockout Configurations

o User accounts lock out after a 5 invalid login

attempts

o Force change of password every 90 Days

You may also contact VT Support by clicking on the

ldquoContact Usrdquo link on the left side of the homepage

screen select ldquoTechnical Supportrdquo in the ldquoAddress tordquo

field select your subject and provide a message

Visiontracker Training Guide P a g e | 12

3 This will open the Security Settings window Scroll down to the Downloads

section and make sure all three options (Automatic prompting for

downloads File download Font download) are set to bdquoEnable‟ Then click OK

Visiontracker Training Guide P a g e | 13

17 How Do I Copy An Application

The ldquoCopy applicationrdquo feature is available on the ldquoTask Listrdquo or All My Applicationsrdquo

list

1 Locate your application from either tab section

2 Below the banner that reads ldquoWhat would you like to dordquo select ldquocopy

Applicationrdquo

3 You must agree to the submission agreement before then click ldquookrdquo

4 Begin your new copied application

Visiontracker Training Guide P a g e | 14

18 How Long Does My Visiontracker Session Last

Your Web session will time out after 60 minutes and you will be prompted to reenter your

Username and Password information Like many other Web applications this is in place

for security purposes

181 LOCKOUT AFTER FAILED ATTEMPTS

If you are locked out of the system after (5) failed login attempts you will need to

request a new password (see please section 19 of this document for more information)

After receiving a new password close all open browser windows re-open and then try

again You may also need to clear any cached pages from your browser ndash please

follow the instructions below if you are still receiving the failed login message after

closing and re-opening your browser

1 On the browser menu click on Tools

2 Click on Internet Options

3 On the General tab under Browsing history section click on the Delete button

4 Mark the box for Temporary Internet Files and click on the Delete button once

again

5 Click OK

Visiontracker Training Guide P a g e | 15

19 How Do I Update My Username or Password

You have the ability to change your password at any time by locating the ldquochange

Passwordrdquo link on the left navigation of the

homepage

Password configurations are as follows

User Name Configurations

o Minimum Characters 8

Password Configurations

o Minimum Characters 8

o Current password cannot be reused as the new

password

o Last 10 passwords cannot be reused as the

new password

o At least one character from 3 of the 4 following

categories must be used in a password upper

case letter lower case letter number special

characters

o Upperlower case

o Alphanumeric

Special characters (eg$^amp)

Lockout Configurations

o User accounts lock out after a 5 invalid login

attempts

o Force change of password every 90 Days

You may also contact VT Support by clicking on the

ldquoContact Usrdquo link on the left side of the homepage

screen select ldquoTechnical Supportrdquo in the ldquoAddress tordquo

field select your subject and provide a message

Visiontracker Training Guide P a g e | 13

17 How Do I Copy An Application

The ldquoCopy applicationrdquo feature is available on the ldquoTask Listrdquo or All My Applicationsrdquo

list

1 Locate your application from either tab section

2 Below the banner that reads ldquoWhat would you like to dordquo select ldquocopy

Applicationrdquo

3 You must agree to the submission agreement before then click ldquookrdquo

4 Begin your new copied application

Visiontracker Training Guide P a g e | 14

18 How Long Does My Visiontracker Session Last

Your Web session will time out after 60 minutes and you will be prompted to reenter your

Username and Password information Like many other Web applications this is in place

for security purposes

181 LOCKOUT AFTER FAILED ATTEMPTS

If you are locked out of the system after (5) failed login attempts you will need to

request a new password (see please section 19 of this document for more information)

After receiving a new password close all open browser windows re-open and then try

again You may also need to clear any cached pages from your browser ndash please

follow the instructions below if you are still receiving the failed login message after

closing and re-opening your browser

1 On the browser menu click on Tools

2 Click on Internet Options

3 On the General tab under Browsing history section click on the Delete button

4 Mark the box for Temporary Internet Files and click on the Delete button once

again

5 Click OK

Visiontracker Training Guide P a g e | 15

19 How Do I Update My Username or Password

You have the ability to change your password at any time by locating the ldquochange

Passwordrdquo link on the left navigation of the

homepage

Password configurations are as follows

User Name Configurations

o Minimum Characters 8

Password Configurations

o Minimum Characters 8

o Current password cannot be reused as the new

password

o Last 10 passwords cannot be reused as the

new password

o At least one character from 3 of the 4 following

categories must be used in a password upper

case letter lower case letter number special

characters

o Upperlower case

o Alphanumeric

Special characters (eg$^amp)

Lockout Configurations

o User accounts lock out after a 5 invalid login

attempts

o Force change of password every 90 Days

You may also contact VT Support by clicking on the

ldquoContact Usrdquo link on the left side of the homepage

screen select ldquoTechnical Supportrdquo in the ldquoAddress tordquo

field select your subject and provide a message

Visiontracker Training Guide P a g e | 14

18 How Long Does My Visiontracker Session Last

Your Web session will time out after 60 minutes and you will be prompted to reenter your

Username and Password information Like many other Web applications this is in place

for security purposes

181 LOCKOUT AFTER FAILED ATTEMPTS

If you are locked out of the system after (5) failed login attempts you will need to

request a new password (see please section 19 of this document for more information)

After receiving a new password close all open browser windows re-open and then try

again You may also need to clear any cached pages from your browser ndash please

follow the instructions below if you are still receiving the failed login message after

closing and re-opening your browser

1 On the browser menu click on Tools

2 Click on Internet Options

3 On the General tab under Browsing history section click on the Delete button

4 Mark the box for Temporary Internet Files and click on the Delete button once

again

5 Click OK

Visiontracker Training Guide P a g e | 15

19 How Do I Update My Username or Password

You have the ability to change your password at any time by locating the ldquochange

Passwordrdquo link on the left navigation of the

homepage

Password configurations are as follows

User Name Configurations

o Minimum Characters 8

Password Configurations

o Minimum Characters 8

o Current password cannot be reused as the new

password

o Last 10 passwords cannot be reused as the

new password

o At least one character from 3 of the 4 following

categories must be used in a password upper

case letter lower case letter number special

characters

o Upperlower case

o Alphanumeric

Special characters (eg$^amp)

Lockout Configurations

o User accounts lock out after a 5 invalid login

attempts

o Force change of password every 90 Days

You may also contact VT Support by clicking on the

ldquoContact Usrdquo link on the left side of the homepage

screen select ldquoTechnical Supportrdquo in the ldquoAddress tordquo

field select your subject and provide a message

Visiontracker Training Guide P a g e | 15

19 How Do I Update My Username or Password

You have the ability to change your password at any time by locating the ldquochange

Passwordrdquo link on the left navigation of the

homepage

Password configurations are as follows

User Name Configurations

o Minimum Characters 8

Password Configurations

o Minimum Characters 8

o Current password cannot be reused as the new

password

o Last 10 passwords cannot be reused as the

new password

o At least one character from 3 of the 4 following

categories must be used in a password upper

case letter lower case letter number special

characters

o Upperlower case

o Alphanumeric

Special characters (eg$^amp)

Lockout Configurations

o User accounts lock out after a 5 invalid login

attempts

o Force change of password every 90 Days

You may also contact VT Support by clicking on the

ldquoContact Usrdquo link on the left side of the homepage

screen select ldquoTechnical Supportrdquo in the ldquoAddress tordquo

field select your subject and provide a message

Visiontracker Training Guide P a g e | 16

110 How Do I Attach A Document

1 To attach a document click on the Attachments tab at the top of the Visiontracker

screen

2 Click on the paperclip icon to attach a required document or click on the ldquoPost

Newrdquo to attach an additional attachment

3 Pop-up window will display click on ldquoBrowserdquo to locate your attachment

4 Click ldquookrdquo to save your attachment or ldquoCancelrdquo to go back to the previous screen

5 Required attachments are identified by an asterisk ()