Visa Survey October 2004 - balihotelsassociation.com survey... · they arrived at the hotel to gauge their reaction of the new visa system in order to make recommendations to the

Visa Survey October 2004

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Report prepared by Bali Hotels Association – October 2004

Bali Hotels Association - Visa Policy Survey Objective:

In response to government requests for the industry to provide “real” data on the impact of the implementation of the new Visa policy in February 2004; Bali Hotels Association took it upon itself to measure the impact by conducting a survey of hotel guests when they arrived at the hotel to gauge their reaction of the new visa system in order to make recommendations to the government. Bali Hotels Association: Bali Hotels Association is an association of star rated hotels and resorts in Bali. Members include General Managers from more than 58 hotels, (see appendix 1) representing more than 13,000 hotel rooms and over 19,000 local employees in the Bali Hotel sector. Considerations: In a previous survey carried out prior to the implementation in May 2003, the results indicated from visitors on the island at that time that 62% would not return if the visa was implemented, 3% indicated they were unsure and just 35% indicated that they would return even if the visa policy was implemented.(see appendix 2) In an online industry survey conducted with the travel industry via the website; over 54% indicated that the visa fee is having a direct impact on bookings to Bali and 57% indicated that they are getting disgruntled passengers following the implementation of the new the visa policy.(see appendix 3)

This survey represents the opinions of those people who were in Bali and chose to come to Bali despite the implementation of the new visa policy. People that have chosen an alternative destination are not represented in this survey Survey: This survey was conducted 5 months after the implementation of the new visa policy thus giving a fair and unbiased opinion from foreign visitors arriving in Bali. Collation and data input assistance was given by the Bali Tourism Board, an independent, unbiased body. 10,000 surveys were distributed throughout 55 member hotels and a response rate of 21% was achieved with 2,119 completed questionnaires returned.(see appendix 4)

99.6% of the respondents were processing tourist visas

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Categorisation: Returned surveys by category

8% fell into Category A – Visas obtained overseas 90% fell into Category B – Visa on Arrival 2% fell into Category C – Free stay permits (See Appendix 5 &6) For the above categories arrival data shows:

Category A = 15.7% drop in arrivals in 2004 v 2001 Category B = 11.3% drop in arrivals in 2004 v 2001

Category C = 143% increase in arrivals in 2004 v 2001

Note: Comparisons have been drawn with 2001 since this would be considered a “normal year” for Bali Executive Summary: BHA survey of arrivals highlights the following:

� Efficiency o Category A - over 1 in 5 found the service inefficient o Category B - over 1 in 6 found the service inefficient

Japan – nearly 25% indicated inefficient service Netherlands – 31% indicated inefficient processing of visa

� Courteous

o Category A – only ½ found the service courteous o Category B – 8 in 10 found the service courteous

Japan - Over 20% indicated that the process was discourteous

� Inconvenienced o Category A – 5 in 10 found it an inconvenience o Category B - 4 in 10 found it an inconvenience

Netherlands – 65% indicated that they felt inconvenienced Japan – 49% indicated that they felt inconvenienced Germany – 45% indicated that they felt inconvenienced

� Information on visa processing o Category A – nearly 3 in 10 were not informed of the new visa o Category B – over 2 in 10 were not informed of the new visa

Japan – Over 56% indicated the info at the airport was not clear Netherlands – over 33% indicated the visa process was not clear Australia – 25% indicated the information at the airport was not clear

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� Welcome o Category A – 3 in 10 responded that it made them feel unwelcome o Category B - 3 in 10 responded that it made them feel unwelcome

Japan – nearly 60% indicated the process made them feel unwelcome Netherlands – nearly 46% indicated the process made them unwelcome

� Time to process o Category A – 77% of respondents said between 8-14 days o Category B – Overall average processing time was 25 minutes with

it taking longer at certain times of the day (see report) Taiwan – average waiting time was up to 48 minutes (Appendix 7)

� Cost o Category A – on average US$53 – Range US$36-72 o Category B – US$25

� Return to Bali o Category A – nearly 6 out of 10 indicated probably/definitely/maybe

deter them from returning to Indonesia again - About 4 out of 10 indicated they would come back

o Category B – Over 55% indicated probably/definitely/maybe deter them from returning to Indonesia again

- Just over 4 out of 10 indicated they would come back Japan – only 5% of Japanese indicated they would definitely come back

The above measures the “averages” in each category however the detailed report highlights that certain nationalities experiences, were worse or better than the average.(appendix 6) (See Appendix 8 for comments)

Conclusions & Findings: From the results of the survey and other statistical data it can be inferred that:

� A significant proportion of the respondents encountered delays in the visa process whether it be at the airport or at the embassy in their country

� A higher level of dissatisfaction for nationalities who had to apply for a visa before departing their country

� The initial indication that the queuing time target of 10 minutes for visa on arrival has not been met

� While some objection to the principal of charging fees has been received, more significant is the inefficiency of the process

� Group handling procedures at the airport have to be reviewed to ensure more efficient and speedy processing times

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� It can be deduced that the reduction in visitors from certain markets is directly related to the difficulty in that market obtaining a visa in their own country. Europe are registering a 30% shortfall in arrivals in 2004 when comparing to 2001

� The recent arrival statistics indicate that the current situation is severely limiting Bali’s source markets and that we are becoming highly dependent on a smaller number of markets with less average length of stay and consequently less spend per stay.

� Competitor destinations such as Thailand have seen an increase in markets where we have experienced a decrease therefore indicating that people are choosing alternative competitor destinations (Appendix 9)

� Key markets such as Japan and Taiwan are registering higher levels of dissatisfaction with the current process

� The current Ministry of Foreign Affairs website’s information is lacking since it makes no mention of the new visa policy and still mentions a “visa free short term visit” of up to 60 days on arrival

� The key principle of only issuing free visas to countries who reciprocate is acceptable however it is unclear as to how the decision came about to discriminate between those entitled to VoA and those that need to apply through their embassy before departure

Bali Hotels Association recommendations:

� Keep it simple and easy for key markets to obtain a visa � Keep it clean efficient and transparent to the benefit of the destination and

security � Consider extension to the visa on arrival facility to countries in Europe who

historically have supported Indonesian tourism including but not limited to Netherlands, Belgium, Ireland, Finland, Spain, Sweden, Greece and Austria etc.

� Improve the operational efficiency to process a visa whether it be on arrival or at the airport. Possible improvements could be visas available through nominated travel agents or available on the internet

� To extend the current visa facility to 60 days or at least make the 60 day visa available at a surcharge to encourage longer staying markets

� To make a visa extension available from 30 days to 60 days in the country without having to travel out of the country.

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Bali Hotels Association – Survei Visa Policy

Menanggapi permintaan pemerintah ke industri pariwisata untuk menyediakan data yang nyata atas akibat dari pelaksanaan kebijaksaan baru mengenai visa bulan Februari 2004. Bali Hotel association mengukur atas akibat kebijaksaan baru tersebut dengan melakuan penelitian pada tamu tamu hotel ketika mereka tiba di hotel, untuk melihat reaksi mereka atas kebijaksaan visa terbaru dan merekomondasikan nya kepada pemerintah. Bali Hotel Association Bali Hotel Association adalah persatuan Hotel dan Resort berbintang di Bali. Yang mana anggotanya termasuk General Manager yang berasal lebih dari 58 hotel (lihat lampiran 1) yang mewakili lebih dari 13.000 kamr hotel dan 19.000 karyawan local di sektor hotel di Bali. Pertimbangan. Pada survei yang terdahulu, sebelum pelaksanaan sistim baru ini di bulan May 2003, hasilnya menunjukan bahwa 62% pengunjung di pulau ini tidak akan kembali jika visa ini diberlakukan. 3 % menunjukan mereka tidak yakin dan hanya 35% menyatakan bahwa mereka akan kembali meskipun kebijaksaan visa tersebut di berlakukan. (Lihat lampiran 2) Berdasaran survei yang dilakukan industri perjalanan melalui Internet menghasilkan; 54% lebih menunjukan bahwa bebas visa mempunyai pengaruh langsung pada pemesanan ke Bali dan 57% menunjukan bahwa mereka mendapatkan penumpang yang tidak puas setelah pkebijaksaan visa baru ini dilaksanakan. (Lihat Lampiran 3). Penelitian ini mewakili pendapat dari orang-orang yang mengunjungi Bali dan memilih untuk datang ke Bali meskipun kebijaksaan Visa baru ini di berlakukan. Pengunjung yang memilih tujuan alternatip tidak di masukkan dalam penelitian ini. Survei Survei ini dilakukan 5 bulan setelah pemberitahuan kebijaksaaan visa baru dan dengan demikian memberikan pendapat yang jujur dan tidak berat sebelah dari para pengunjung yang tiba di Bali. Perbandingan dan bantuan pemasukan data di disediakan oleh Bali Tourism Board, sebuah lembaga yang independen dan tidak berat sebelah.

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10.000 lembaran survei disebarkan melalui 55 anggota hotel dan 21% balasan tercapai dengan 2.119 melengkapi lembaran pertanyaan yang dikembalikan.(lihat lampiran 4)

99,6% responden pada waktu survai ini diadakan sedang mengurus visa. Kategori - Kategori Survei yang di kembalikan berdasarkan kategori.

8% Kategori A - Visa yang didapat di Luar Negeri 90% Kategori B - Visa on Arrival 2% Kategori C - Ijin Bebas Tinggal (Lihat lampiran 5 & 6) Untuk kategori di atas data dari kedatangan menunjukan;

Kategori A = 15,7% turun di tahun 2004 v 2001 Kategori B = 11,3% turun di tahun 2004 v 2001 Kategori C = 143% naik di tahun 2004 v 2001 Catatan: Perbandingan tersebut telah digambarkan di tahun 2001, jadi ini dapat dianggap sebagai ‘tahun yang normal’ untuk Bali. Ringkasan Pelaksana Penelitian BHA pada kedatangan menghasilkan sebagain berikut; � Effesiensi

o Kategori A — 1 dari 5 lebih mendapati pelayanan yang tidak effisien o Kategori B —1 dari 6 lebih menemukan pelayanan yang tidak effisien

Jepang – hampir 25% menunjukan pelayanan yang tidak effisien Belanda – hampir 31% menunjukan proses visa yang tidak effisien. � Kesopanan

o Kategori A — hanya setengah menemukan pelayanan yang sopan o Kategori B — 8 dari 10 menemukan pelayanan yang sopan

Jepang – Lebih dari 20% menunjukan bahwa pemrosesan visa tidak sopan. � Ketidaknyamanan

o Kategori A – 5 dari 10, atau setengah, tidak nyaman o Kategori B – 4 dari 10 tidak nyaman

Belanda – 65% menyatakan bahwa mereka merasa tidak nyaman Jepang – 49% menyatakan bahwa mereka merasa tidak nyaman. Jerman – 45% menyatakan bahwa mereka tidaknyamanan

� Infomasi pada saat proses visa

o Kategori A – hampir 3 dari 10 tidak di beritahu tentang visa baru

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o Kategori B – 2 dari 10 lebih tidak di beritahu tentang visa baru Jepang – 56% lebih menyatakan informasi di airport tidak jelas Belanda – 33% lebih menyatakan proses visa tidak jelas Australia – 25% menyatakan informasi di airport tidak jelas. � Sambutan

o Kategori A – 3 dari 10 merasa tidak di sambut o Kategori B – 3 dari 10 merasa tidak di sambut

Jepang – hampir 60% menunjukan proses visa membuat mereka merasa tidak di sambut. Belanda – hampir 46% menunjukan proses visa membuat mereka merasa tidak di sambut.

� Waktu proses o Kategori A – 77 % responden menyatakan antara 8 – 14 hari o Kategori B – Rata –rata 25 menit tergantung jam-jam pada hari tertentu

Taiwan – Rata rata waktu menunggu proses hingga 48 menit. (Lihat Lampiran 7) � Biaya

o Kategori A – Rata –rata US$ 53 – dari US$ 36 – 72 o Kategori B – US$ 25

� Kembali ke Bali o Kategori A – hampir 6 dari 10 menunjukan kemungkinan/ pasti/ mungkin

menghalangi mereka untuk kembali ke Indonesia lagi. —Sekitar 4 dari 10 menunjukan mereka akan kembali o Kategori B – 55% lebih menunjukan kemungkinan/pasti/mungkin

menghalangi mereka untuk kembali ke Bali. —Hanya 4 dari 10 lebih menunjukan mereka akan kembali.

Jepang – hanya 5% orang jepang menunjukan mereka pasti akan kembali (Detail dalam lampiran 7) Hal diatas mengukur ‘rata-rata’ dalam masing masing kategori, bagaimana pun pokok laporan bahwah pengalaman dari sebagian warganegara. Lebih buruk atau lebih baik dari rata-rata. (Lihat lampiran 6) (lihat lampiran 8 – komentar tamu yang datang)

Perhitungan dan Penemuan: Dari hasil survai diatas dan data statistik lainnya dapat di usulkan bahwa:

� Bagian penting dari para responden adalah mengakibatkan tertundanya proses visa baik di Bandara atau Kedutaan Besar di negara mereka.

� Tingkat ketidak puasan yang lebih tinggi bagi para warganegara yang memohon visa sebelum berangkat dari negaranya.

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� Adanya indikasi target waktu (10 min) untuk antri visa pada saat kedatangan tidak pernah terwujud.

� Adanya keberatan akan biaya, lebih tinggi adalah proses yang tidak effisien. � Prosedur penanganan grup di bandara harus di tinjau kembali untuk lebih effisien

dan cepat. � Hal ini juga dapat disimpulkan bahwa berkurangnya jumlah pengunjung dari

sebagian adalah akibat langsung atkan sulitnya untuk mendapatkan visa dinegara tersebut. Pasar Eropa tercatat turun 30% di tahun 2004 dinadingkan tahum 2001.

� Statististik kedatangan terakhir menunjukan bahwa situasi terakhir adalah terbatasnya sumber pasar untuk Bali dan bahwa kita sangat tergantung pada beberapa pasar yang lebih kecil dengan tingkay beli and lama tinggal sangat kurang.

� Tujuan alternatip dengan negara saingan seperti Thailand menunjukan kenaikan. Hal tesebut menunjukan bahwa orang memilih tujuan negara lain. .(lihat lampiran 9)

� Pasar kunci seperti Jepang dan Taiwan ditinggat paling atas ketidakpuasan dengan dengan proses yang ada.

� Informasi di website mentri Luar Negeri berkurang karena tidak disebutkan mengenai kebijaksaan visa baru, di website tersebut masih menyebut ‘ bebas visa untuk kunjungan singkat’ sampai 60 hari dari hari kedatangan.

� Kunci penting adalah hanya memberlakukan bebas visa untuk negara-negara yang dapat membalas dapat diterima, tapi masih belum jelas apakah keputusan ini mediscrimasi antara negara yang terdaftar di VOA and yang perlu memohon visa melalui kedutaan besar mereka sebelum berangkat.

Bali Hotels Association mengusulkan:

� Mempermudah pengurusan visa bagi Pasar kunci. � Bersi, seeffisien mungkin dan transparan untuk keuntungan tujuan dan

keamanan. � Mempertimbangkan perpanjangan fasilitas Visa on Arrival bagi negara-negara

eropa yang telah membantu ke pariwisataan di Indonesia termasuk Balanda, Belgia,Irlandia, Spanyol,Finlandia, Swedia, Yunani dan Austria dan lain-lain.

� Meningkatkan pelayan visa yang effisin baik pada saat kedatangan atau di bandara Peningkatan yang mungkin adalah seperti Visa yang tersedia melalui brio perjalanan yang di pilih atau melalui internet.

� Untuk memperpanjang fasilitas isa yang ada menjadi 60 hari atau paling sedikit 60 hari dengan biaya tambahan untuk meningkatkan pasar staying long market.

� Membuat perpanjangan visa dari 30 ke 60 hari tanpa harus meninglkan Indonesia.

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Appendix Content

Appendix 1 Bali Hotels Association Members Appendix 2 VoA Report – May 2003 Appendix 3 Online Travel industry Survey Appendix 4 Response to Survey hotel by hotel Appendix 5 Survey Questionnaires (English & Korean) Appendix 6 Full Survey Tabulation and results Appendix 7 VoA Waiting time by hour of day by arrivals Appendix 8 Respondents feedback Appendix 9 Arrival Statistics by category

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APPENDIX 1

No HOTEL NO OF ROOMS NO OF EMPLOYEES Emp Ratio 1 Alila Manggis 55 112 2.042 Alila Ubud 64 195 3.053 Amanusa 35 205 5.864 Aston Bali 187 260 1.395 Bali Cliff Resort 175 328 1.876 Bali Dynasty Resort 312 379 1.217 Bali Garden Hotel 157 65 0.418 Bali Hai Resort 200 276 1.389 Bali Hilton Intl. 537 740 1.38

10 Bali Hyatt 390 545 1.4011 Bali Mandira 117 182 1.5612 Bali Rani Hotel 104 160 1.5413 Bali Tropic 114 167 1.4614 Begawan Giri 28 221 7.8915 Club Med 402 332 0.8316 Conrad Bali Resort & Spa 333 356 1.0717 Discovery Kartika Plaza 319 352 1.1018 Four Seasons Resort 223 830 3.7219 Grand Hyatt Bali 750 1021 1.3620 Grand Istana Rama 146 154 1.0521 Hard Rock Hotel 418 500 1.2022 Harris Resort Kuta 191 135 0.7123 Hotel Padma Bali 405 587 1.4524 Hotel Santika Beach 171 230 1.3525 Ibah 15 76 5.0726 Intan Bali 330 240 0.7327 Intercontinental Resort 425 735 1.7328 Jayakarta 431 403 0.9429 Jimbaran Puri Bali 41 103 2.5130 Keraton Jimbaran Resort 99 140 1.4131 Kuta Paradiso Hotel 240 273 1.1432 Le Meridien 278 470 1.6933 Maya Ubud 108 269 2.4934 Melia Bali Resort 510 640 1.2535 Melia Benoa Resort 128 228 1.7836 Mercure Kuta Bali 130 118 0.9137 Mercure Resort Sanur 186 228 1.2338 Nikko Bali Hotel 390 634 1.6339 Novotel Coralia Benoa 191 281 1.4740 Nusa Dua Beach Hotel 380 620 1.6341 Ramada Bintang Bali 401 510 1.2742 Ramada Resort Benoa 184 178 0.9743 Risata Bali Resort & Spa 143 167 1.1744 Ritz Carlton Bali 337 750 2.2345 Royal Seminyak 137 286 2.0946 Sanur Beach Hotel 426 631 1.4847 Sanur Paradise Plaza Hotel & Resort 431 443 1.0348 Sheraton Laguna 270 530 1.9649 The Bale 20 88 4.4050 The Legian 78 270 3.4651 The Oasis Beach Resort & Spa 119 100 0.8452 The Oberoi 75 191 2.5553 The Patra Bali 108 289 2.6854 The Villas Hotel & Spa 161 215 1.3455 The Westin Resort Nusa Dua 353 645 1.8356 Uma Ubud 29 122 4.2157 White Rose Hotel 144 189 1.31

13,131 19,394 1.48

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Secretariat: Bali Dynasty Resort, Jalan Kartika, PO Box 2047, Tuban, Bali, Indonesia. Tel: (62) 361 752403 Fax: (62) 361 752402 Email: [email protected]

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Kepada Yth, Bapak Dewa Beratha Gubernur Bali Jl. Basuki Rachmat Renon, Denpasar Bali 23 Mei 2003 Dengan hormat, Kami telah membaca dengan penuh keprihatinan pemberitahuan yang disampaikan beberapa waktu belakangan ini tentang kepastian pengenaan biaya visa kepada wisatawan yang berasal dari sejumlah negara. Di masa yang lalu, negara-negara tersebut telah diberikan fasilitas bebas visa bagi warganya untuk berkunjung ke Indonesia. Kami menyadari bahwa berbagai upaya telah dilakukan untuk meningkatkan perolehan devisa akan sangat bermanfaat bagi pemerintah. Akan tetapi, dengan segala permasalahan yang dihadapi dunia saat ini, pengenaan biaya visa bagi wisatawan yang datang ke Indonesia akan membawa dampak buruk bagi dunia pariwisata. Dampak buruk ini bukan saja memukul Bali tetapi juga Indonesia secara keseluruhan. Kita tahu bahwa industri pariwisata merupakan salah satu sumber pendapatan utama bagi Indonesia. Di samping itu, industri ini juga mampu menyediakan lapangan kerja yang begitu banyak bagi rakyat Indonesia. Oleh karena itu kami merasa bahwa kita harus tetap mempertahankan sumber pendapatan ini. Akan tetapi, kami juga merasa bahwa kita akan menghadapi begitu banyak kendala untuk mempertahankannya jika pengenaan biaya visa dengan formatnya sekarang ini tetap diberlakukan. Industri pariwisata telah berjalan tertatih-tatih sejak peristiwa bom Bali, kemudian dipersulit lagi dengan adanya perang Irak, lalu disusul dengan ketakutan seluruh dunia terhadap wabah SARS. Semuanya ini telah berdampak sangat buruk bagi pemulihan kepercayaan terhadap industri pariwisata. Status darurat militer di Aceh juga akan berdampak sangat buruk bagi terhadap potensi usaha kegiatan pariwisata di Indonesia. Kita telah menyaksikan dampak buruk tersebut pada Indonesia dengan penurunan

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secara drastis tingkat hunian tidak saja pada hotel-hotel wisata tetapi juga pada hotel bisnis besar di negara ini. Kami menyadari bahwa kata-kata saja tidaklah cukup untuk digunakan sebagai dasar pengambilan keputusan. Untuk itu, kami melampirkan tambahan informasi berdasarkan data faktual untuk mendukung rasa keprihatinan kami. 1). Pemesanan kamar aktual selama lima bulan Asosiasi kami baru-baru ini melakukan survei terhadap tingkat pemesanan kamar “on hand’ (yang sudah kami terima). Temuan survei ini sangat mengkhawatirkan bagi hampir seluruh Manajer kami yang ada di Bali. Penurunan tingkat hunian sampai dengan 80%, pada periode yang untuk tahun lalu menunjukkan bahwa kita semua akan dihadapkan pada situasi yang sangat sulit untuk jangka waktu lima bulan ke depan ini dan barangkali lebih. Kami telah mengalami masa-masa yang sangat sulit selama enam bulan setelah tragedi bom Bali dan pandangan yang begitu jelas tentang penurunan yang terus-menerus terhadap kegiatan bisnis pariwisata akan benar-benar menyulitkan bagi kami untuk tetap memberikan kesempatan kerja dan tidak melakukan pemutusan hubungan kerja pada hotel-hotel yang kami miliki. Data-data mengenai survei ini dapat dilihat pada Lampiran 1. 2). Survei terhadap Reaksi Pengenaan Biaya Visa Tahun lalu, asosiasi kami melakukan survei yang melibatkan anggota Casa Grande dari kalangan tamu hotel (hotel bintang empat dan lima). Jawaban atas pertanyaan yang kami ajukan dalam survei tersebut dapat dilihat pada Lampiran 1. Daftar yang memuat penyebaran formulir kepada pihak hotel dan formulir yang dikembalikan dapat dilihat pada Lampiran 2. Daftar yang memuat formulir yang dikembalikan yang berisi uraian mengenai negara asal para tamu dapat dilihat pada Lampiran 3. Data yang terkumpul menunjukkan bahwa sebagian besar para wisatawan tidak setuju dengan kebijakan pengenaan biaya visa tersebut. Mereka juga mengindikasikan bahwa probabilitas secara keseluruhan menunjukkan bahwa mereka tidak akan kembali ke Bali. Untuk mengetahui lebih rinci mengenai dampak pengenaan biaya visa tersebut, kami telah menyusun data dan komentar yang kami siapkan tahun lalu mengenai pokok permasalahan yang sama dengan bersumber pada www.balidiscovery.com. Laporan ini diuraikan secara rinci di bawah ini dan data-data statistiknya dapat dilihat pada Lampiran 4.

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“Sebuah penelitian yang dilakukan pada tahun 1998 oleh Pacific Asia Travel Association (PATA) Cabang Bali lewat sebuah survei pada ‘inbound travel wholesalers’ menunjukkan bahwa sebesar 30% penurunan kunjungan wisatawan asing ke Indonesia mungkin diakibatkan oleh pengenaan biaya visa sebesar $50! Mengingat hal ini dan dengan perhitungan yang didasarkan pada data yang dimiliki pemerintah yang menunjukkan jumlah kunjungan wisatawan asing sebesar 5,1 juta per tahun dengan tingkat pengeluaran rata-rata sebesar $1.000 per wisatawan, maka perolehan devisa pada Departemen Kebudayaan dan Pariwisata diperkirakan sebesar 5,1 millyar per tahun dari industri pariwisata saja. Dan jika setiap wisatawan dikenakan biaya visa sebesar $50 – maka sebesar $255 juta devisa yang diharapkan tersebut diperoleh dari pengenaan biaya visa yang diusulkan tersebut. Dengan melakukan perhitungan terhadap perolehan devisa negara yang dihasilkan oleh pengenaan biaya visa sebesar $50 tersebut, kami memperkirakan bahwa kebijakan baru ini ibaratnya sebagai permainan yang tidak akan memperoleh hasil apa-apa (zero-sum-game) walaupun hal tersebut akan menyebabkan penurunan jumlah kunjungan wisatawan sebesar 4,8% saja – angka yang jauh lebih kecil dari penurunan sebesar 30% seperti yang disampaikan oleh para responden survei PATA yang dilakukan tahun 1998 tersebut di atas. Yang lebih mengkhawatirkan lagi adalah bahwa proyek kami menunjukkan bahwa jika terjadi ancaman penurunan kunjungan sampai 30%, maka Indonesia akan mengalami kerugian sebesar $1,35 milyar – bahkan setelah dilakukan perhitungan perolehan devisa baru dari usulan baru pengenaan biaya visa tersebut. Kenyataannya, ini menunjukkan terjadinya penurunan perolehan devisa sebesar 25% dari sektor pariwisata yang sedang sekarat ini.” Data yang ditunjukkan oleh survei kami menunjukkan bahkan lebih dari 30% wisatawan menyatakan akan mempertimbangkan kembali kunjungan mereka ke Bali dan Indonesia. Oleh karena itu, dalam skenario yang paling buruk potensi kerugian perolehan devisa akan menjadi sangat besar. Dari proyeksi data ini kita melihat adanya kecenderungan penurunan perolehan devisa secara terus-menerus. Ditambah dengan tingkat hunian hotel yang sangat rendah, kita masih dihadapkan dengan sejumlah konsekuensi akibat kerugian bisnis lain dalam sektor pariwisata seperti biro perjalanan, kerajinan, perbelanjaan, penjualan minuman dan makanan di setiap hotel. Ancaman lain adalah terjadinya pemutusan hubungan kerja yang terpaksa harus dilakukan akibat penurunan kegiatan bisnis pariwisata. 3). Perbandingan Harga dengan Daerah Tujuan Wisata Lain Komponen lain yang perlu kita cermati adalah biaya harga yang kompetitif untuk hotel-hotel kelas bawah dan menengah. Kami tidak saja prihatin terhadap anggota kami tetapi juga pada hotel-hotel berbintang lainnya di Bali yang akan dan telah menerima dampak buruk dari kondisi ekonomi saat ini.

Tingkat harga yang sebenarnya di pasaran menunjukkan bahwa destinasi kita sebenarnya sudah lebih mahal daripada destinasi lain dan dengan

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penambahan biaya visa akan menyebabkan pembengkakan harga ini, yang pada akhirnya menempatkan begitu banyak pengunjung potensial berada pada posisi di luar kemampuan daya beli mereka. Berikut adalah contoh dari pasar Australia: • Kunjungan ke Bali selama 4 malam menginap di hotel kecil biayanya

adalah A$1999, dan kini akan meningkat menjadi A$1299, ditambah lagi dengan biaya-biaya lain.

Harap diperhatikan bahwa negara-negara berikut ini telah memiliki Badan Pariwisata mereka yang akan mendukung pariwisata Australia dengan mengeluarkan dana yang cukup besar setiap tahun untuk penyusunan dan penerbitan brosur dan pemasaran. Perusahaan penerbangan yang beroperasi ke negara-negara ini juga memberikan tempat duduk gratis untuk setiap kontrak yang telah ditandatangani serta tempat duduk gratis untuk melakukan perjalanan penjajagan secara fisik sesering mungkin.

• Fiji – 4 malam hotel pinggir pantai A$919 bebas visa. • Vanuatu – 5 malam A$599 bebas visa. • Cook Islands – hotel pinggir pantai 4 malam A$1.049 bebas visa. • Thailand/Phuket – 4 malam A$999 bebas visa. • Malaysia – 4 malam A$899 bebas visa. • Korea – 4 malam A$1.299 bebas visa. Dari informasi di atas kita dapat melihat bahwa negara-negera tersebut tidak mengenakan biaya visa kepada wisatawan. Kami memahami bahwa keputusan tentang pengenaan biaya visa ini didadasarkan pada prinsip kesetaraan di mana orang Indonesia juga dikenakan biaya visa jika mereka berkunjung ke sejumlah negara. Akan tetapi, kebijakan ini tidak memperhitungkan aspek persaingan dari daerah tujuan wisata yang lain di wilayah ini, di mana sebagian besar dari mereka adalah saingan utama dalam memperebutkan jumlah wisatawan. 4). Kemungkinan perubahan terhadap negara-negara yang diberikan hak istimewa bebas visa Kami berharap agar pemerintah dapat mempertimbangkan negara-negara yang telah memberikan kontribusi besar pada industri pariwisata di Indonesia. Negara-negara tersebut adalah Jepang, Australia & Selandia Baru, Jerman, Prancis, Swiss, Inggris & Irlandia, Italia, Belanda, Amerika Serikat, Kanada, Spanyol, Korea, Taiwan, dan Rusia. Kami juga meminta agar negara-negara tersebut dimasukkan ke dalam kategori negara bebas visa sehingga kita bisa mempertahankan kecenderungan bisnis yang ada sekarang dan kita tidak menderita penurunan kegiatan pariwisata akibat permasalahan sehubungan dengan penetapan biaya visa tersebut.

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Page 5

5). Keterbukaan secara penuh terhadap sistem pelaksanaan pengenaan biaya visa Jika karena satu dan lain hal keputusan ini tidak bisa ditinjau lagi, kita harus memiliki waktu yang cukup untuk menyebarkan informasi ini kepada para agen kami agar mereka memiliki waktu yang cukup juga untuk menyampaikan hal yang sama kepada calon wisatawan yang potensial. Hal ini sangat perlu karena jika wisatawan setelah tiba di suatu negara tiba-tiba diminta untuk membayar biaya visa dapat menimbulkan kesan pertama yang sangat buruk atas kunjungan mereka ke Indonesia. Agen juga harus memiliki waktu yang memadai untuk dapat memasukkan biaya visa ke dalam paket perjalanan mereka. Mereka juga harus memberitahu klien mengenai besarnya biaya visa, cara memperoleh visa, dan di mana visa itu dapat diperoleh. Kami berharap bahwa dengan penyampaian informasi di atas mudahan-mudahan kami telah berhasil menyampaikan keprihatinan kami secara jelas terhadap kebijakan baru ini. Kami juga berharap semoga kami telah menguraikannya secara jelas mengenai dampak dari kebijakan baru ini terhadap sektor pariwisata baik terhadap perolehan devisa negara maupun dampak-dampak lain. Hormat kami,

Christopher MacLean Ketua Tembusan kepada Yth.: Bapak Gede Ardika – Menteri Pariwisata dan Kebudayaan Bapak Prof. Dr. Yusril Ihsa Mahendra, SH, Msc–Menteri Kehakiman dan HAM Bapak I.B. Putu Wesnawa - Ketua DPRD Bali Bapak Prof. Dr. Gde Pitana – Kepala Dinas Pariwisata Bali Bapak Putu Antara – Ketua Badan Pariwisata Bali

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Page 6

Bapak Dewa Beratha, The Governor of Bali, Jl. Basuki Rachmat, Renon, Denpasar, Bali. 23rd May 2003 Dear Bapak Gubenur , W have read with great concern, the recent announcement regarding the confirmation of visa charges to many countries that have, in the past, enjoyed visa free entry to Indonesia. Although we recognize the efforts made to generate additional revenues are to the benefit of the government, we feel that with the current situation that the world is facing, the implementation of this fee will have a definite negative impact on the tourism business, not only for Bali, but all Indonesia. As this industry has been one of the major sources of income for Indonesia, as well as a very large employer for the people of Indonesia, we feel that we need to maintain this source of income and that we will have difficulties in doing so if the visa charge is implemented in its current format. The tourism industry has been struggling every since the Bali bomb and the additional effects of the war in Iraq, as well as the current world wide fear of SARS has done little to boost international confidence in tourism. The added action within Aceh will also have a very negative effect on potential tourism business to Indonesia. We are already seeing the effects within Indonesia with occupancies dropping not only within the tourism Industry but also within major business hotels. We realize that words alone will not be sufficient for decisions to be made and with this in mind, we have attached some additional information based upon factual data to support our concern. Secretariat: Bali Dynasty Resort, Jalan Kartika, PO Box 2047, Tuban, Bali, Indonesia.

Tel: (62) 361 752403 Fax: (62) 361 752402 Email: [email protected]

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1) Actual bookings on hand for five months The Association has recently conducted a survey on our current room bookings “on hand” and found the results to be of great concern to almost all of our managers in Bali. The reduction by, in some cases of over 80%, from this time last year shows that we are in for some very hard times in the next five months and most probably more. We have already experienced a very difficult six months since the bomb and the vision of continuing low levels of business will put tremendous strain on our abilities to maintain employment within our properties. The figures for this survey can be seen on Appendix No. 1. 2) Surveys on reaction to Visa Fees Last year, our association organized a survey with participation from numerous Casa Grande member hotel guests (both five and four star properties) and the replies to the questions we asked are shown in the attached Appendix No. 1. A list detailing the distribution of forms to hotels and the returned forms are shown in Appendix No. 2. A list of the forms returned detailing country of origin of the guest is attached on Appendix No. 3. This obviously shows that the majority of guests would not agree to the fees and would, in all probability, not return to Bali. In order to further show the potential effects of this visa fee, we have drawn on figures and comments made last year on the same subject, the source being www.balidiscovery.com. This report is detailed below and the accompanying statistics are shown on Appendix No. 4. “Research carried out by the Pacific Asia Travel Association (PATA) Bali Chapter in 1998 via a survey of inbound travel wholesalers demonstrated that as much as a 30% downturn in foreign arrivals to Indonesia might result from the introduction of a $50 visa fee! With this in mind and with calculations based upon existing government data showing 5.1 million foreign visitors a year spending an average $1,000 each, with the Indonesian Department of Culture and Tourism estimating some $5.1 billion in foreign exchange revenues are generated from Indonesia's tourism industry annually. And, if every foreign visitor is successfully charged a visa fee of $50 each - an additional $255 million in much needed state revenues are produced by the proposed visa fee.

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Page 8

Calculating in the additional state revenues generated by a $50 visa fee, our projections suggest that the new policy becomes a zero-sum-game if it causes even a very modest decrease in arrivals of only 4.8% - a figure far less than the 30% downturn suggested by the respondent to the PATA survey of 1998. Even more alarming, our projections show that should the threatened 30% decrease in arrivals take place, Indonesia stands to take a whopping loss of $1.35 billion - even after calculating in the new revenue generated by the proposed visa fee. In real terms, that would represent a drop of 25% in foreign exchange earnings from a sector of the economy already suffering ill health.” The statistics shown by our survey show a greater number of guests than the 30% stated above could reconsider their visit to Bali and Indonesia and therefore in a worst case scenario, the amount of potential revenues lost could be significantly greater.

We see from these projected figures that there is a definite trend towards lost revenues and with this, in conjunction with lower occupancies, come the additional consequences of lost business to other tourism sectors such as tour operators, craft works, shopping and food and beverage outlets outside of the hotels. There is also the potential that there could be a necessity to reduce manpower figures along with the lowered business levels. This is, of course bad news especially during times such as these where we are already experiencing a great loss of business and revenues as a direct result from the Bali bombing and the Iraq war. 3) Cost Comparison with other Destinations The other area in which we must look is the cost competitiveness for budget and medium level hotels. Our concern does not only apply to our member hotels but also to other star rated properties within Bali who will and are also being effected by this current economic situation. Actual existing rates on the market show our destination already more expensive that some others and the addition of the visa charge will blow these prices even higher, pushing them beyond the price ability of many potential guests.

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Page 9

Some samples from the Australian market are as follows;

• Bali 4 nights budget hotel was A$1199, now will be approximately A$1299 with the additional fees.

Please note the following countries all have tourism boards that support Australia with considerable funding each year in brochure and advertising costs. The Airlines to these areas also provide free seats for contracting and as many familiarizations as we can physically do.

• Fiji – 4 nights beachfront A$919 no visa fee. • Vanuatu - 5 nights A$599 no visa fee. • Cook Islands - beachfront 5 nights A$1049 no visa fee. • Thailand/Phuket – 4 nights A$999 no visa fee. • Malaysia – 4 nights A$899 no visa fee. • Korea – 4 nights A$1299 no visa fee.

We can see from the information above that these countries do not make a visa fee for tourist visitors and although a decision to charge based upon reciprocity is understandable, it does not seem to take into consideration the competition we face from other tourist destinations within the region the majority of which are our direct competitors. 4) Possible changes to countries given visa free privileges We would ask that consideration be taken for the major countries that have a large contribution to the tourism industry in Indonesia. These are Japan, Australia & New Zealand, Germany, France, Switzerland, United Kingdom & Ireland, Italy, Netherlands, United States, Canada, Spain, Korea, Taiwan and Russia. We request that these countries be included in the visa free category in order for the existing business trends to be maintained and not reduced due to potential cost issues. 5) Full disclosure of visa fee implementation system If the decision is not able to be revised, then we must have time to extend the information on this new regulation to our agents in order that they can disseminate the same to their potential guests, as the consequences of a visitor arriving and being faced with an unexpected visa charge could have a severe impact on his impression and enjoyment of Indonesia. Agents need to be able to build the visa cost into their packages and advise their clients of the amount, how to obtain and where to obtain from.

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Page 10

We hope that by sending this information to you that we have been able to express our concerns over this new regulation and of our concerns over the potential impact on the Indonesian tourism sector both in revenues and other consequential effects. Yours sincerely,

Christopher MacLean Chairman c.c. Bapak Gede Ardika -The Minister of Tourism and Culture Bapak Prof. Dr. Yusril Ihsa Mahendra SH. M.sc–The Minister of Justice and Human Rights Bapak I.B. Putu Wesnawa –Head, DPRD Bali Bapak Prof. Dr. Gede Pitana–Director, The Department of Tourism, Bali. Bapak Putu Antara–Chairman, The Bali Tourism Board.

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Page 11

Lampiran / Appendix 1

a) Guest bookings ‘on hand’ for the immediate future 2003.

DATA FROM CASA GRANDE, BALI

Actual Booking on Hand

This Year from May

Last Year from May

June 9.00% 48.70% July 6.70% 48.40% August 5.40% 48.20% September 4.90% 41.90% October 4.20% 31.60%

b) Guest survey carried out in 2002.

Forms returned 889 Guests agree to visa charge 312 35.09% Guests disagree to visa charge 552 62.09% Guests without comment/unsure 025 02.81%

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SURVEY FORMS REPORT

NO. HOTEL NO. OF FORMS FORMS

RETURNED AGREE DISAGREE UNSURE1 Aman Resorts 5 5 0 5 02 Aston Bali 40 38 15 23 03 Begawan Giri 5 0 0 0 04 Cliff Resort 40 10 2 8 05 Dynasty Resort 65 64 14 49 16 Discovery Kartika Plaza 65 52 13 39 07 Four Seasons Resort 30 28 15 13 08 Hard Rock 85 24 7 17 09 Hilton International 110 54 17 36 1

10 Holiday Inn Resort Bali Hai 40 40 13 27 011 Hyatt Bali 80 50 14 34 212 Hyatt Grand 85 0 0 0 013 Imperial 30 0 0 0 014 Intan Bali 60 31 4 27 015 Intercontinental 85 15 4 9 216 Jayakarta 90 47 18 28 117 Kuta Paradiso 50 31 17 13 118 Le Meridien 55 35 21 14 019 Legian 15 15 2 13 020 Melia Bali 100 19 4 14 121 Melia Benoa 25 24 14 10 022 Mercure Kuta Bali 0 0 0 0 023 Nikko Spa & Resort 80 10 4 5 124 Novotel Coralia Benoa Bali 40 0 0 0 025 Nusa Dua Beach 75 44 14 28 226 Oberoi 28 28 19 8 127 Padma 80 0 0 0 028 Pansea 8 8 4 3 129 Puri Wulandari 0 0 0 0 030 Raddin 40 16 7 8 131 Radisson 80 35 8 26 132 Ramada Bintang 80 0 0 0 033 Ritz Carlton 65 0 0 0 034 Santika 35 14 3 11 035 Sheraton Laguna 55 48 28 14 636 Sheraton Nusa Indah 70 70 18 51 137 Sekar Nusa Resort 7 0 0 0 038 Swiss Bel Hotel Bali Aga 15 9 1 8 039 The Bale 5 0 0 0 040 White Rose Hotel 30 25 12 11 2

TOTAL 1953 889 312 552 25

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NATIONALITY OF RESPONDENTS NO. NATIONALITY AGREE % DISAGREE % UNSURE % TOTAL %

1 Australia 75 24.04% 195 35.33% 5 20.00% 276 31.00%2 Austria 1 0.32% 2 0.36% 0 0.00% 3 0.34%3 Africa 5 1.60% 0 0.00% 1 4.00% 6 0.68%4 Belgian 11 3.53% 12 2.17% 0 0.00% 23 2.59%5 Canada 11 3.53% 13 2.36% 1 4.00% 25 2.82%6 Denmark 2 0.64% 6 1.09% 0 0.00% 8 0.90%7 Spain 7 2.24% 15 2.72% 2 8.00% 24 2.71%8 France 10 3.21% 13 2.36% 0 0.00% 23 2.59%9 Finland 0 0.00% 1 0.18% 0 0.00% 1 0.11%

10 Greece 3 0.96% 8 1.45% 0 0.00% 11 1.24%11 Germany 27 8.65% 84 15.22% 4 16.00% 115 12.96%12 Ireland 13 4.17% 7 1.27% 0 0.00% 20 2.26%13 Iran 0 0.00% 1 0.18% 0 0.00% 1 0.11%14 India 1 0.32% 0 0.00% 0 0.00% 1 0.11%15 Italy 11 3.53% 5 0.91% 1 4.00% 17 1.92%16 Japan 10 3.21% 25 4.53% 2 8.00% 37 4.17%17 Korean 4 1.28% 0 0.00% 0 0.00% 4 0.45%18 Luxemburg 1 0.32% 0 0.00% 0 0.00% 1 0.11%19 Mexico 1 0.32% 0 0.00% 0 0.00% 1 0.11%20 Malaysia 5 1.60% 7 1.27% 1 4.00% 13 1.47%21 Netherlands 15 4.81% 30 5.43% 1 4.00% 46 5.19%22 Norway 0 0.00% 1 0.18% 0 0.00% 1 0.11%23 Philippines 3 0.96% 3 0.54% 0 0.00% 6 0.68%24 Peru 1 0.32% 0 0.00% 0 0.00% 1 0.11%25 Portugal 1 0.32% 1 0.18% 0 0.00% 2 0.23%26 Russian 2 0.64% 0 0.00% 0 0.00% 2 0.23%27 Saudi Arabia 2 0.64% 0 0.00% 0 0.00% 2 0.23%28 Sweden 1 0.32% 0 0.00% 0 0.00% 1 0.11%29 Switzerland 9 3.88% 20 3.62% 1 4.00% 30 3.38%30 Singapore 5 1.60% 5 0.91% 2 8.00% 12 1.35%31 Czechoslovakia 1 0.32% 1 0.18% 0 0.00% 2 0.23%32 Taiwan 1 0.32% 8 1.45% 0 0.00% 9 1.01%33 Turkey 0 0.00% 1 0.18% 0 0.00% 1 0.11%34 USA 25 8.01% 41 7.43% 2 8.00% 68 7.67%35 UK 48 15.38% 47 8.51% 2 8.00% 97 10.94%

TOTAL 312 35.09% 552 62.09% 25 2.81% 889

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Page 14


Detail of potential loss of revenue against gains from visa fees

(source – www.Balidiscovery.com)

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Appendix 3

BHA Travel Industry Online Survey Total respondents : 291

Bali offers better value than many other destinations Yes / Agree 98% No / Disagree 2%

Bali should have a travel advisory in place Yes / Agree 64% No / Disagree 35%

Bali is a highly recommended destination for MICE Yes / Agree 76% No / Disagree 23%

Bali is clean Yes / Agree 64% No / Disagree 36%

Bali is a culturally rich island Yes / Agree 98% No / Disagree 1%

Bali is a safe place to visit Yes / Agree 97% No / Disagree 3%

Bali is concerned with the environment Yes / Agree 68% No / Disagree 31%

Bali has enough attractions/activities for all types of people Yes / Agree 95% No / Disagree 5%

Bali has improved as a destination in the past 2 years Yes / Agree 85% No / Disagree 14%

Bali is an attractive, saleable destination Yes / Agree 98% No / Disagree 1%

Bali caters for the needs of the international traveler Yes / Agree 96% No / Disagree 3%

Bali's businesses adhere to International standards Yes / Agree 78% No / Disagree 22%

The introduction of the visa fee will not have an impact on Tourism Yes / Agree 45% No / Disagree 54%

The introduction of the visa fee has not caused many complaints Yes / Agree 43% No / Disagree 57%

Bali is well promoted Yes / Agree 83% No / Disagree 17%

Bali has International standard medical facilities Yes / Agree 68% No / Disagree 32%

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APPENDIX 4

NO. HOTEL NO OF ROOMS DISTRIBUTED RETURNEDEnglish Japanese Korean Total English Japanese Korean Total % Ret

1 Alila Manggis 55 21 14 6 41 2 0 0 2 5%2 Amanusa Resort 35 13 9 4 26 9 0 0 9 35%3 Aston Bali 187 98 28 14 140 7 23 11 41 29%4 Bali Cliff Resort 175 66 46 20 132 0 0%5 Bali Dynasty Resort 312 211 23 0 234 149 20 0 169 72%6 Bali Garden Hotel 157 118 0 0 118 0 0%7 Bali Hai Resort & Spa 200 135 15 0 150 66 2 0 68 45%8 Bali Hilton International 537 201 141 60 402 65 126 9 200 50%9 Bali Hyatt 390 176 59 59 294 25 17 13 55 19%

10 Bali Mandira Hotel 117 79 9 0 88 36 2 0 38 43%11 Bali Tropic Resort & Spa 114 86 0 0 86 3 0 0 3 3%12 Begawan Giri Estate 28 17 3 1 21 0 0%13 Club Med 402 181 60 60 301 0 0%14 Conrad Hotel 333 150 62 37 249 12 0 0 12 5%15 Discovery Kartika Plaza 319 215 24 0 239 61 0 0 61 26%16 Four Seasons Resort 223 84 59 25 168 63 54 4 121 72%17 Grand Hyatt 750 281 197 84 562 33 7 0 40 7%18 Grand Istana Rama Hotel 146 99 11 0 110 25 7 0 32 29%19 Hard Rock 418 219 47 47 313 24 5 0 29 9%20 Hotel Padma Bali 405 213 61 30 304 27 0 0 27 9%21 Hotel Santika Beach 171 115 13 0 128 63 13 0 76 59%22 Ibah Luxury Villas & Spa 15 11 0 0 11 11 0 0 11 100%23 Intan Bali 330 223 25 0 248 25 0 0 25 10%24 Intercontinental 425 159 112 48 319 6 2 0 8 3%25 Jayakarta 431 291 32 0 323 61 10 0 71 22%26 Keraton Jimbaran Resort 99 37 26 11 74 25 0 0 25 34%27 Kuta Paradiso 240 162 18 0 180 54 6 0 60 33%28 Le Meridien 278 125 42 42 209 34 5 4 43 21%29 Maya Ubud Resort & Spa 108 57 16 8 81 52 16 0 68 84%30 Melia Bali Villas & Spa Resort 510 191 115 77 383 16 35 0 51 13%31 Melia Benoa - All Inclusive Resort 128 96 0 0 96 13 0 0 13 14%32 Mercure Kuta Bali 130 68 20 10 98 10 20 0 30 31%33 Nikko Spa & Resort 390 117 117 59 293 38 84 41 163 56%34 Novotel Coralia Benoa Bali 191 129 14 0 143 46 1 0 47 33%35 Nusa Dua Beach 380 214 43 29 286 55 21 0 76 27%36 Pansea 41 15 8 8 31 7 1 0 8 26%37 Raddin Sanur Bali 196 0 0 0 0 0 #DIV/0!38 Ramada Bintang Bali 401 271 30 0 301 26 6 0 32 11%39 Ramada Benoa Resort 184 124 14 0 138 8 0 0 8 6%40 Ritz Carlton 337 101 88 63 252 15 15 0 30 12%41 Royal Seminyak 137 51 26 26 103 0 0%42 Sanur Beach Hotel 426 272 48 0 320 63 0 0 63 20%43 Sanur Paradise Plaza Hotels &Suites 413 279 31 0 310 46 0 0 46 15%44 Sheraton Laguna 270 122 51 30 203 13 14 0 27 13%45 The Bale 20 8 4 4 16 0 0%46 The Legian 78 44 9 6 59 40 7 1 48 81%47 The Oberoi, Bali 75 42 8 6 56 0 0%48 The Patra Bali 108 65 8 0 73 27 2 0 29 40%49 The Westin Resort Nusa Dua 353 185 40 40 265 3 5 0 8 3%50 White Rose Hotel 144 97 11 0 108 71 1 0 72 67%51 Bali Rani Hotel 104 25 25 25 75 7 0 0 7 9%52 The Oasis 70 25 25 25 75 0 0%53 Harris Kuta Hotel 191 25 25 25 75 0 0%54 Risata Bali 146 25 25 25 75 16 0 0 16 21%55 The Villas 161 25 25 25 75 0 0%

TOTAL 6459 1962 1039 9460 1458 527 83 2068 22%

Note : 51 surveys received on line through website

SUMMARY - V O A Cards

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qrpt1

Yes No No Comment 3 day 30 days No Comment Yes No No Comment Yes No No Comment Yes No No Comment Yes No No Comment3 SINGAPORE SIN 25 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 03 MALAYSIA MAL 9 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 03 TURKEY TUR 7 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 03 CHINA CHIN 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

43 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 02 JAPAN JPN 671 0 0 0 0 0 6 663 2 23 489 165 17 483 138 50 327 300 44 465 188 182 AUSTRALIA AUS 627 0 0 0 0 0 2 602 23 28 546 66 15 554 30 43 240 375 12 499 118 102 SOUTH KOREA SK 101 0 0 0 0 0 1 100 0 23 74 18 9 75 5 21 42 52 7 60 33 82 UNITED KINGDOM UK 98 0 0 0 0 0 3 87 8 24 82 14 2 88 3 7 39 56 3 54 42 22 USA USA 93 0 0 0 0 0 0 84 9 29 73 18 2 80 8 5 40 51 2 55 37 12 GERMAN GRM 73 0 0 0 0 0 1 66 6 31 51 13 9 43 15 15 31 33 9 57 14 22 FRANCE FRN 50 0 0 0 0 0 0 48 2 21 43 3 4 44 2 4 16 32 2 37 12 12 NEW ZEALAND NZ 46 0 0 0 0 0 2 41 3 22 42 3 1 40 3 3 21 24 1 37 7 22 SWISS SWS 29 0 0 0 0 0 0 26 3 14 27 2 0 22 2 5 13 16 0 25 4 02 ITALY ITY 26 0 0 0 0 0 0 25 1 21 22 2 2 24 0 2 9 16 1 18 7 12 CANADA CND 20 0 0 0 0 0 0 18 2 31 17 2 1 16 1 3 7 12 1 14 6 02 TAIWAN TAI 17 0 0 0 0 0 0 17 0 48 9 6 2 11 2 4 6 9 2 12 3 22 SOUTH AFRICA SA 15 0 0 0 0 0 0 9 6 19 15 0 0 12 0 3 5 8 2 14 0 12 NORWAY NW 13 0 0 0 0 0 1 12 0 17 10 3 0 11 0 2 1 12 0 11 2 02 DENMARK DEN 11 0 0 0 0 0 2 9 0 19 6 3 2 5 4 2 7 4 0 8 3 02 POLAND PLD 6 0 0 0 0 0 0 5 1 29 4 2 0 5 1 0 1 5 0 3 3 02 HONGARIA HON 4 0 0 0 0 0 0 4 0 28 4 0 0 3 1 0 4 0 0 4 0 02 ARGENTINA ARG 2 0 0 0 0 0 0 2 0 9 1 0 1 1 0 1 0 1 1 1 0 12 FINLAND FIN 2 0 0 0 0 0 0 2 0 22 2 0 0 1 1 0 0 2 0 2 0 02 UNITED ARAB EMIRATES UEA 2 0 0 0 0 0 0 2 0 25 2 0 0 2 0 0 1 1 0 2 0 0

1906 0 0 0 0 0 0.94 95.59 3.46 25.34 79.70 16.79 3.52 79.75 11.33 8.92 42.50 52.94 4.56 72.30 25.13 2.571 NETHERLANDS NET 89 87 2 0 1 50 0 0 0 0 53 28 8 46 16 27 58 27 4 61 26 21 SPAIN SPN 18 18 0 0 1 58 0 0 0 0 12 6 0 14 2 2 5 12 1 14 3 11 GREECE GRE 10 10 0 0 1 72 0 0 0 0 9 0 1 5 0 5 3 6 1 4 5 11 IRELAND IR 10 9 1 0 12 63 0 0 0 0 10 0 0 6 1 3 4 4 2 3 5 21 BELGIUM BEL 7 7 0 0 1 36 0 0 0 0 4 2 1 2 2 3 2 4 1 6 1 01 PORTUGAL POR 7 7 0 0 1 55 0 0 0 0 6 0 1 6 0 1 1 5 1 7 0 01 SWEDEN SWE 6 6 0 0 1 46 0 0 0 0 5 1 0 4 1 1 3 3 0 5 1 01 INDIA IND 5 4 1 0 1 59 0 0 0 0 3 2 0 3 1 1 0 3 2 2 1 21 USA2 USA2 4 0 4 0 1 55 0 0 0 0 3 0 1 2 1 1 3 0 1 1 2 11 AUSTRIA AST 2 2 0 0 1 146 0 0 0 0 1 1 0 2 0 0 1 1 0 1 1 01 LATVIA LAT 2 2 0 0 1 34 0 0 0 0 2 0 0 2 0 0 0 2 0 2 0 01 MEXICO MEX 2 2 0 0 1 45 0 0 0 0 2 0 0 2 0 0 0 2 0 2 0 01 RRC RRC 2 2 0 0 1 46 0 0 0 0 1 0 1 1 0 1 0 2 0 1 1 01 RUSIA RUS 2 2 0 0 1 40 0 0 0 0 1 0 1 1 0 1 1 1 0 1 1 01 SLOVENIA SLO 2 2 0 0 1 47 0 0 0 0 1 0 1 0 0 2 0 2 0 1 0 11 UKRAINE UKR 2 2 0 0 1 40 0 0 0 0 1 0 1 0 0 2 1 0 1 1 0 1

170 95.29 4.71 0.00 1.588 55.750 0.00 0.00 0.00 0.00 67.06 23.53 9.41 56.47 14.12 29.41 48.24 43.53 8.24 65.88 27.65 6.47TOTAL 2119 7.65 0.38 0 0.68 22.3 0.85 85.98 3.11 12.08 77.06 17.16 3.92 76.26 11.33 10.38 42.1 51.11 4.77 70.32 24.82 2.83

Total VisitorHow Long Did youspend in line to get

visa (%minute)Is it a tourist visa ? How much did

you pay ? (US$)

How long did ittake to get ?

(days)TypeCountry NameVoa status

Were you adequately informed beforetravelling ?Was your visa issue efficiently ? Was your visa issue courteously ?

Do you feel inconvenienced by newpolicy ?Country Code

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qrpt1

Yes No No Comment Yes No No Comment Definitely Prabably Maybe No No Comment0 0 0 0 0 0 0 0 0 0 00 0 0 0 0 0 0 0 0 0 00 0 0 0 0 0 0 0 0 0 00 0 0 0 0 0 0 0 0 0 00 0 0 0 0 0 0 0 0 0 0

252 398 21 264 376 31 310 211 116 17 17126 487 14 453 158 16 35 46 87 449 1036 59 6 35 48 18 8 19 21 36 1724 72 2 73 25 0 6 5 22 65 024 65 4 63 23 7 6 12 13 58 420 50 3 41 22 10 13 10 18 27 511 38 1 34 14 2 3 8 11 26 215 29 2 24 16 6 3 4 9 30 04 25 0 23 3 3 4 4 5 14 28 15 3 14 7 5 6 4 4 9 35 15 0 11 6 3 2 1 3 12 24 11 2 10 3 4 4 1 2 8 23 9 3 8 0 7 1 3 1 8 22 11 0 9 4 0 1 0 2 10 03 8 0 8 3 0 4 2 1 4 02 4 0 2 4 0 0 0 2 4 00 4 0 1 2 1 1 0 0 3 00 1 1 0 1 1 0 0 0 1 11 1 0 0 2 0 0 0 0 2 00 2 0 1 1 0 0 1 0 1 0

28.33 68.42 3.25 56.35 37.67 5.98 21.35 17.37 16.63 41.13 3.5246 41 2 44 30 15 8 29 19 26 77 10 1 10 3 5 0 5 4 7 20 10 0 6 4 0 1 3 0 6 03 5 2 6 2 2 0 2 0 7 12 4 1 3 3 1 2 0 0 5 01 6 0 6 0 1 1 0 1 5 03 3 0 1 3 2 2 2 0 2 01 3 1 0 2 3 2 1 0 1 13 0 1 1 2 1 2 0 0 1 11 1 0 2 0 0 0 1 0 1 00 2 0 0 2 0 0 0 0 2 00 2 0 1 1 0 0 0 0 2 00 1 1 2 0 0 1 1 0 0 01 1 0 0 1 1 0 1 0 1 00 2 0 2 0 0 0 0 0 0 20 0 2 0 0 2 0 0 0 0 240.00 53.53 6.47 49.41 31.18 19.41 11.18 26.47 14.12 38.82 9.4128.69 65.83 3.45 54.65 36.39 6.94 20.1 17.74 16.09 40.11 3.92

Was there adequate info available inthe airport in regards to the visa system

Waolud this new visa policy will deter you from returning toindonesia again ?

Does the new policy make you feelunwelcome ?

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Appendix 7

Chart showing average wait time by time of arrival versus number of international arrivals by the hour

Mon Tue Wed Thu Fri Sat Sun00.00 - 01.00 Australia 5 14 70 293 293 293 293 293 293 293

UK 2 10 20New Zealand 1 3 3

8 93 11.63 293 293 293 293 293 293 293


New Zealand 1 20 206 110 18.33 293 0 148 0 148 293 293

Mon Tue Wed Thu Fri Sat Sun08.01 - 09.00 South Korea 3 27 81 293 293 293 293 293 293 293

Japan 3 20 60USA 1 20 20Swiss 1 15 15Germany 1 2 2Australia 1 15 15

10 178 17.80 293 293 293 293 293 293 293

Mon Tue Wed Thu Fri Sat Sun09.01 - 10.00 Japan 12 12 144 293 293 293 293 293 293 293

Australia 7 29 203USA 5 20 100New Zealand 3 8 24Italy 2 30 60South Korea 1 20 20Denmark 1 15 15Canada 1 35 35

32 144 4.50 293 293 293 293 293 293 293

Mon Tue Wed Thu Fri Sat Sun10.01 - 11.00 Japan 42 46 1932 148 148 148 148 148 148 293

Australia 38 17 646 148New Zealand 6 10 60USA 6 15 90UK 4 22 88South Korea 3 31 93Germany 2 18 36Taiwan 1 30 30Canada 1 10 10Denmark 1 45 45Hongaria 1 10 10

105 3040 28.95 148 148 148 148 148 148 441


Japan 24 21 504 293 293 293 293 293 293 293UK 7 12 84USA 6 25 150Denmark 4 22 88Swiss 3 8 24New Zealand 3 17 51France 3 20 60Germany 3 55 165South Africa 2 22 44Canada 1 20 20Findland 1 15 15Italy 1 60 60Norway 1 20 20

120 2505 20.88 586 586 586 586 586 586 586

Waiting Duration * Total Visitor Average Maximum seat arrivals

Time Nationality Total Visitor Duration of Waiting Waiting Duration * Total Visitor Average Maximum seat arrivals

Time Nationality Total Visitor Duration of Waiting




Average Maximum seat arrivalsTime


Nationality Total Visitor Duration of Waiting Waiting Duration * Total Visitor

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Mon Tue Wed Thu Fri Sat Sun12.01 - 1.00 pm Australia 83 20 1660 293 293 293 293 400 293 400

Japan 24 24 576 400 400 138 400 278 400 183UK 15 20 300 293 278 293 183 293 265USA 11 12 132 278 278Swiss 8 20 160France 7 13 91Germany 6 20 120Norway 4 14 56New Zealand 2 18 36South Africa 1 20 20UEA 1 20 20Denmark 1 15 15Canada 1 15 15

164 3201 19.52 1264 971 724 1154 678 986 848

Mon Tue Wed Thu Fri Sat Sun13.01 - 2.00pm Australia 123 25 3075 293 293 293 293 293 110 293

Japan 26 20 520 293 183 183 293 183 293 293Germany 13 47 611 183 293USA 12 24 288France 12 16 192UK 11 13 143Swiss 11 12 132Italy 6 14 84Canada 5 33 165Taiwan 4 60 240New Zealand 4 42 168Hongaria 2 28 56South Korea 2 25 50Denmark 1 5 5Finland 1 30 30Norway 1 15 15South Africa 1 45 45

235 5819 24.76 586 476 476 586 476 586 879

Mon Tue Wed Thu Fri Sat Sun14.01 - 3.00PM Australia 92 39 3588 183 293 293 293 293 265 265

Canada 3 25 75 265 265 265 265 265 148 148Denmark 2 15 30 293 293 293 293 293 148 293France 8 29 232 293 148 148 148 148 293 180Germany 7 25 175 344 300 293 300 180 300Hongaria 1 45 45 398 293 180 293Italy 8 31 248 300Japan 36 22 792 300New Zealand 6 26 156Norway 4 28 112Poland 2 75 150South Africa 6 22 132South Korea 9 22 198Swiss 2 20 40Taiwan 3 53 159UK 12 50 600USA 22 36 792UK 1 45 45

224 7569

33.79 1034 1343 1697 1292 1592 1814 1479

Mon Tue Wed Thu Fri Sat Sun15.01 - 4.00pm Australia 92 34 3128 188 188 231 148 188 188 188

Canada 2 65 130 277 148 277 148 293 188 293France 7 31 217 148 293 148 293 277 277 293Germany 2 25 50 293 141 293 148 293Italy 1 5 5 293 293Japan 21 25 525 141 141New Zealand 1 45 45 293Poland 1 3 3South Korea 10 21 210Taiwan 7 47 329UEA 1 30 30UK 6 22 132USA 11 52 572

162 5376 33.19 906 770 949 589 1340 1673 774







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Waiting Duration * Total VisitorMon Tue Wed Thu Fri Sat Sun

16.01 - 5.00pm Australia 53 46 2438 293 293 293 293 293 293 277Canada 1 4 4 277 293 277 293 293 293France 4 15 60 293 293 293 293Germany 5 56 280 300 300Italy 3 15 45Japan 60 24 1440New Zealand 3 42 126South Korea 26 21 546Taiwan 1 5 5UK 4 48 192USA 3 23 69

163 4944 30.33 293 863 586 1163 586 1179 863

Nationality Total Visitor Duration of Waiting Waiting Duration * Total VisitorMon Tue Wed Thu Fri Sat Sun

17.01 - 6.00pm Australia 27 32 864 293 293 293 293 293 293 293Denmark 1 15 15 293 293 293 293 293 293 293France 1 30 30 130 130Germany 2 10 20Italy 2 20 40Japan 101 26 2626Japan 1 10 10New Zealand 4 30 120South Africa 1 15 15South Korea 9 22 198UK 3 35 105USA 3 84 252

155 4295 27.71 586 716 586 716 586 586 586


18.01 - 7.00pm Japan 30 24 720 293 293 293 293 293 293 293Australia 13 25 325South Korea 9 25 225New Zealand 4 15 60UK 3 40 120USA 2 10 20France 2 40 80South Africa 1 10 10Germany 1 10 10Canada 1 90 90South Africa 1 4 4Japan 1 2 2Australia 1 5 5

69 1671 24.22 293 293 293 293 293 293 293


19.01 - 8.00pm Argentine 2 9 18 293 293 293 293 400 293 293Australia 9 27 243 400 138 400 293 400 400Australia 1 3 3 293 260Canada 2 10 20France 4 18 72France 1 15 15Germany 2 25 50Japan 91 19 1729Japan 3 7 21New Zealand 2 20 40Norway 2 10 20Poland 1 4 4South Africa 1 10 10South Korea 21 25 525UK 5 26 130UK 1 7 7USA 2 6 12

150 2919 19.46 293 693 431 693 986 953 693

Maximum seat arrivals

Time Average Maximum seat arrivals

Time Average



Time Nationality Total Visitor Duration of Waiting Average

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20.01 - 9.00pm Japan 72 15 1080 400 400 138 400 400 293 400South Korea 6 22 132 293 293 293 293 293 293 293UK 5 11 55 293 293 293 293 293 293 293Germany 5 24 120 293Australia 5 18 90New Zealand 4 16 64USA 2 10 20Canada 1 5 5France 1 10 10Italy 1 5 5Poland 1 10 10Taiwan 1 45 45

104 1636 15.73 986 986 1017 986 986 879 986


21.01 - 10.00pmJapan 35 17 595 400 155 122 155 155 400 260Germany 11 26 286 293 130 138 130 400 293 155UK 9 28 252 400 300 400 300 400USA 7 30 210 293 293 293New Zealand 2 20 40 300Swiss 2 8 16Italy 2 5 10Canada 1 45 45Australia 1 20 20Norway 1 1 1Poland 1 7 7South Africa 1 2 2South Korea 1 30 30

74 1514 20.46 693 978 560 978 855 693 1408


22.01 - 23.00 Japan 71 25 1775 400 400 293 400 400 300 300Germany 13 26 338 293 130 344 130 293UK 8 8 64Australia 6 14 84Swiss 1 20 20South Korea 1 30 30

100 2311 23.11 693 530 637 530 693 300 300


23.01 - 00.00 Japan 18 16 288 293 293 293 293 293 293 293Australia 4 12 48UK 2 5 10Swiss 1 3 3

25 349 13.96 293 293 293 293 293 293 293

1906 47674 25.01



Time Average



Time Average

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APPENDIX 8 Summary of Comments

Comments noted by respondent describe on 3 classification are 1. Objection for new visa policy (system, procedure, rate, services) 2. Offer argue and suggestions in reach for great service for tourist 3. VOA policy doesn’t matters at all /no problem

1. Objection about new VOA (Visa on Arrival) policy

No Summary of Comments

1 VOA can damaging the interest of Bali, decrease frequency of tourist to visiting Bali - Choose others place and country for weekend/holiday

2 Quite expensive rate - Too expensive for obtain visa - Children should not charged to - Spend much money for family traveling in Bali

3 Long procedure and slow. - Take long time / queue to get visa - Many steps ( pay , visa stamp, immigration ) should served to be one step only - Need more staffs and officers to fasten the process - There’s no adequate facilities while proceed the visa

4 Money of VOA policy didn’t transparently - Where the money distribute? - Rip off tourist - Government raising money through the policy

2. Offers argue and suggestions

No Comments

1 Procedure to obtain the visa - The visa should incorporated with airline ticket - Travel agent might help to providing the visa - Obtain the visa from departure country

2 The information should spread before - Surprise when arrived at airport, there is VOA policy

3 The currency rate should not in US $ - Why should be in US $, VOA is the Indonesia regulations. Its better to choose

rupiah as the rate - US dollars might change into AUS dollars and also euro

3. VOA policy doesn’t matters at all /no problem

No Comments

1 VOA policy is not matters at all - Bali is wonderful - Great service and quick at immigration - Spend more money for VOA is alright with view to increase security of Bali - VOA should distributed for local Bali, not running to Jakarta

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APPENDIX 9ARRIVAL COMPARISON - BALI VERSUS THAILAND

2004 2001 VAR 2004 2001 VAR

Singapore 26,926 11,889 126.5% 341,195 328,821 3.8%Malaysia 33,510 11,323 195.9% 691,325 514,827 34.3%TurkeyChina 14,507 1,451 899.8% 379,698 338,802 12.1%Thailand 9,964 10,259 -2.9% Total 84,907 34,922 143.1% 1,412,218 1,182,450 19.4%

Japan 204,685 215,280 -4.9% 553,246 617,165 -10.4%Australia 175,374 166,052 5.6% 177,853 173,414 2.6%S/Korea 53,573 22,798 135.0% 410,063 270,658 51.5%UK 32,302 78,252 -58.7% 302,124 257,889 17.2%USA 33,165 54,634 -39.3% 276,309 267,560 3.3%Germany 44,538 55,524 -19.8% 236,703 214,421 10.4%France 28,063 31,784 -11.7% 120,907 125,323 -3.5%N/Zealand 14,288 17,927 -20.3% 30,344 26,948 12.6%Switzerland 8,776 11,461 -23.4% 62,882 61,716 1.9%Italy 13,868 25,995 -46.7% 52,077 59,773 -12.9%Canada 10,044 14,148 -29.0% 55,179 58,718 -6.0%Taiwan 113,531 132,071 -14.0% 268,133 374,415 -28.4%South Africa 6,129 5,314 15.3% 17,667 19,507 -9.4%Norway 3,563 4,022 -11.4% 42,131 39,769 5.9%Denmark 5,189 6,890 -24.7% 49,890 44,737 11.5%Poland 37,073 33,374 11.1%HungaryUAE 1,017 251 305.2% 19,870 13,379 48.5%Argentina 567 2,094 -72.9% 1,294 3,982 -67.5%Finland 1,634 1,735 -5.8% 38,418 30,970 24.0%Total 750,306 846,232 -11.3% 2,752,163 2,693,718 2.2%Total (exl emerging 695,716 823,183 -15.5%

Netherlands 22,785 27,623 -17.5% 61,089 58,718 4.0%Spain 7,323 9,986 -26.7% 16,591 15,521 6.9%IrelandGreecePortugal 2,618 1,619 61.7%Belgium 4,202 4,640 -9.4% 22,670 24,606 -7.9%Sweden 5,137 9,714 -47.1% 124,555 127,817 -2.6%India 4,347 3,658 18.8% 144,883 104,882 38.1%Austria 4,216 6,521 -35.3% 25,850 23,942 8.0%UkraineMexico 1,289 1,486 -13.3%Russia 6,786 4,411 53.8% 61,063 29,229 108.9%LatviaSlovenia OtherTotal 58,703 69,658 -15.7% 456,701 384,715 18.7%

Total Arrivals 951,927 964,324 -1.3% 5,552,870 5,039,202 10.2%

Note: Thai arrivals only available to June. But for comparative purposes % variances can be used

Conclusion It can be seen from the above highlights that Bali could be directly loosing it's market sharein some Euopean and Scandinavian countries since Bali reflects a fall in arrivals but Thailand indicates an increase in arrivals

Nationality

YTD August Bali YTD June Thailand

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Documents

Visa Survey October 2004 - balihotelsassociation.com survey... · they arrived at the hotel to gauge their reaction of the new visa system in order to make recommendations to the