Visa Europe Operating Regulations United Kingdom and Gibraltar · 11/15/2015 · the chapter’s contents. Chapter 1— General Rules - Specifies requirements that all Members must

Visa Europe Operating Regulations

United Kingdom and Gibraltar15 November 2015

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Summary of Changes

Summary of Changes

This Summary of Changes describes revisions that are included in this edition of the Visa Europe Operating Regulations—United Kingdom and Gibraltar. Significant revisions are identified by change bars. Unless otherwise specified, these changes are effective on or after 15 November 2015.

Bundling Telephone Service Transactions for Chargeback

BackgroundBundling of Chargebacks for Telephone Service Transactions at Unattended Acceptance Terminals was removed from the Visa Europe Operating Regulations on 15 November 2014. The Visa Europe Operating Regulations—United Kingdom and Gibraltar are amended to reflect that change.

Regulation ChangesThe following have been amended:

Section 7.3.B and Section 7.3.C.

Supersedes Member Letter VE 67/14

Contactless Cardholder Verification Method Limit

BackgroundEffective from 1 September 2015, the contactless Cardholder Verification Limit in the UK is increasing from £20 to £30.

Regulation ChangesThe following has been amended:

Section 4.1.E.

Supersedes Member Letter UK 05/14

VISA EUROPE CONFIDENTIAL INFORMATION - Member Use OnlyVisa Europe Operating Regulations—United Kingdom and Gibraltar

315 November 2015

Summary of Changes

Interchange Fee Regulation

BackgroundThe Visa Europe Operating Regulations have been updated, in line with Interchange Fee Regulation. As a result, various sections are no longer required in the Visa Europe Operating Regulations—United Kingdom and Gibraltar.


About the Visa Europe Operating Regulations—United Kingdom and Gibraltar; Section 4.1; Section 5.2; Section 6.1.A and Section 6.1.B; Chapter 9 has been removed from the Visa Europe Operating Regulations—United Kingdom and

Gibraltar; and Chapter 10 has been removed from theVisa Europe Operating Regulations—United Kingdom and

Gibraltar.


Transaction Receipt Processing Timeframes for Proximity Payments

Background

Effective from 15 April 2016, the Processing Date for Proximity Payments must be no later than two calendar days from the Transaction Date as specified in the Visa Europe Operating Regulations.


Section 4.1.E.2.

Travel and Entertainment (T&E) Industry and Rental Merchants

BackgroundEffective from 16 October 2015, the regulations for Transactions in both the Travel and Entertainment (T&E) industry and at rental merchants are updated to reflect current and changing market requirements.

The changes include clarification of the defined terms for Airlines, Car Rental Companies (which become Car Rental Merchants), Cruise Lines and Hotels (which become Lodging Merchants).


Section 2.3.D; Section 7.6.C; and Appendix B, "Defined Terms".



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Summary of Changes

Visa Personal Payments Service Defined Terms

BackgroundThe defined terms for the Visa Personal Payments Service have been updated to reflect the new name of the service; Visa Direct.


Appendix B, "Defined Terms".


515 November 2015


About the Visa Europe Operating Regulations—United Kingdom and Gibraltar

The Visa Europe Operating Regulations—United Kingdom and Gibraltar apply only to Members operating in the United Kingdom and Gibraltar. Except as otherwise provided, the provisions of the Visa Europe Operating Regulations and the Visa Europe Articles of Association and Membership Regulations will continue to apply.

This section describes the purpose and function of the Visa Europe Operating Regulations—United Kingdom and Gibraltar. It provides an overview of the structure and contents of this volume and explains the stylistic conventions used.

The Visa Europe Operating Regulations—United Kingdom and Gibraltar is updated twice a year. The UK Board of Directors approves revisions. The Visa Europe Operating Regulations—United Kingdom and Gibraltar are applicable to Transactions which take place within the United Kingdom and Gibraltar.

This edition of the Visa Europe Operating Regulations—United Kingdom and Gibraltar contains only those regulations which are different to the Visa Europe Operating Regulations. Where there is no change to the Visa Europe Operating Regulations, then the appropriate publication will be referenced. This volume must therefore be used in conjunction with the other Visa Europe publications.

The Visa Europe Operating Regulations—United Kingdom and Gibraltar includes a Summary of Changes that describes the revisions made to this particular edition since the last edition. In addition to the standard Table of Contents, a Table of Contents at the beginning of each chapter provides an overview of the chapter’s contents.

Chapter 1— General Rules - Specifies requirements that all Members must follow, including licence, penalty and indemnification provisions, where these differ from the Visa Europe Operating Regulations.

Chapter 2—Risk Management - Specifies general security requirements, the rights and responsibilities of Visa Europe and Members relative to risk management and security, where these differ from the Visa Europe Operating Regulations.

Chapter 3—Issuer Requirements and Information - Specifies requirements for Issuer participation in the Visa Card Products and Visa Card Programs, where these differ from the Visa Europe Operating Regulations.

Chapter 4—Acquirer Requirements and Information - Specifies requirements for Acquirers with respect to Acquirer and Merchant Contracts, Transaction Receipts, Point-of-Transaction Terminals, Authorization, Clearing, Settlement, Cash Disbursements, ATM, Electronic Commerce Transactions, Interchange and Reimbursement Fees, where these differ from the Visa Europe Operating Regulations.

Chapter 5—Payment Acceptance - Specifies requirements for Merchants, including acceptance requirements and procedures, Transaction Receipt completion and Transaction Receipt processing, where these differ from the Visa Europe Operating Regulations.


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About the Visa Europe Operating Regulations—United Kingdom and Gibraltar

Chapter 6—Payment Services - Specifies requirements for payment processing, including Authorization, Clearing and Settlement, where these differ from the Visa Europe Operating Regulations.

Chapter 7—Dispute Resolution - Governs the Retrieval Request process and dispute resolution process in relation to Chargebacks, Representments, Arbitration and Compliance, where these differ from the Visa Europe Operating Regulations.

Chapter 8—Global Support Services - Governs the global support services offered by Visa Europe, including the Global Customer Assistance Services (GCAS) and other product support services, where these differ from the Visa Europe Operating Regulations.

Appendix A—Exhibits - Groups exhibits by topic for easy reference.

Appendix B—Definitions - Presents definitions from the Visa Europe Operating Regulations, and definitions that specifically apply to the Visa Europe Operating Regulations—United Kingdom and Gibraltar.

The Visa Europe Operating Regulations

The Visa Europe Operating Regulations specifies standards that all Members must meet to operate and participate in Visa Europe payment services, and governs the Transaction Receipt retrieval process, as well as a Member’s attempts to resolve disputes and the processes available to the Member if its resolution efforts are unsuccessful.

Unless an effective date is specified in the text for a change to the Visa Europe Operating Regulations, all changes are effective on the volume’s publication date (shown on the front cover).

The V PAY Operating Regulations

The V PAY Operating Regulations govern the relationship between Visa Europe and its V PAY Members and their agents.

Conventions

Grammar and UsageThe following conventions apply with regard to grammar and usage throughout the Visa Europe Operating Regulations—United Kingdom and Gibraltar:

Effective dates are inclusive. For example, “Effective until 31 December 2015” means effective until and including 23:59 on 31 December 2015 and “Effective from 1 January 2016” means effective from 00:00 on 1 January 2016.

The singular means the plural, and the plural means the singular. For example: “A Merchant must …” implies that “All Merchants must...”

The masculine means the feminine, and the feminine means the masculine. For example: “A Cardholder may present his Card…” implies that any Cardholder, regardless of gender, may present a Card.

Symbols and StyleIn the Visa Europe Operating Regulations—United Kingdom and Gibraltar, special symbols and conventions are used as follows:

Words that appear with initial capitalisation have a special meaning beyond, or in lieu of, their dictionary meaning, these terms are defined in Appendix B, "Defined Terms".

Bold type is used for visual emphasis. References to other documents and sections within the document are in italics. Change bars, located in the outer margin, indicate changes to the Visa Europe Operating

Regulations—United Kingdom and Gibraltar since the last edition.


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General Rules

1.1 REGULATION ENFORCEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Visa Purchasing Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Penalties for Failure to Comply with the Visa Purchasing Program . . . . . . . . . . . . . . . . . 11


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Chapter 1 - General Rules

1.1 REGULATION ENFORCEMENTVisa Europe may use the enforcement mechanisms outlined in this section for violations of the Visa Europe Operating Regulations—United Kingdom and Gibraltar.

1.1.A Visa Purchasing Program

1.1.A.1 An Acquirer must ensure that they are compliant with the Visa Purchasing Program as specified in Section 4.4.A.

1.1.A.2 Penalties for Failure to Comply with the Visa Purchasing ProgramAn Acquirer that does not comply with the criteria specified in Section 4.4.A is subject to the penalties in Table 1-1.

Table 1-1 Acquirer Penalties for Non-Compliance with the Visa Purchasing Program

Violation Time Period Visa Europe Action or Fine

Problem Not Resolved or Resolution Plan Not Provided

Problem not resolved or resolution plan not provided after receipt of notification

60 calendar days €5,000


90 calendar days €10,000


120 calendar days plus every 30 calendar days thereafter until compliance is achieved

€25,000, and €25,000 every 30 calendar days thereafter until compliance is achieved


180 calendar days UK Board discretion

Agreed Resolution Date Not Met

Problem not resolved by the agreed-upon date

Agreed-upon resolution date €5,000

Problem not resolved Within 30 calendar days of the agreed-upon resolution date

€10,000

Problem not resolved Within 60 calendar days of the agreed-upon resolution date plus every 30 calendar days thereafter until compliance is achieved

€25,000, and €25,000 every 30 calendar days thereafter until compliance is achieved

Problem not resolved Within 180 calendar days of the agreed-upon resolution date

UK Board discretion


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Risk Management and Security

2.1 RISK MANAGEMENT SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Targeted Mail Order/Telephone Order Merchant Program . . . . . . . . . . . . . . . . . . . . . . . . . 15

UK Card Not Present Fraud Prone Merchant Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2.2 MOBILE PHONE AIRTIME PRE-PAYMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Merchant Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Card Registration Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Recurring Transactions for Pre-Paid Mobile Phone Airtime . . . . . . . . . . . . . . . . . . . . . . . . . 16

CVV2/AVS Checks After the Initial Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16CVV2/AVS Checks For Renewed or Replaced Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2.3 CARD VERIFICATION VALUE 2 AND ADDRESS VERIFICATION SERVICE . . . . . 16

Issuer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Acquirer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Dispute Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

CVV2 Checking for Key Entered Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17


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Chapter 2 - Risk Management and Security

2.1 RISK MANAGEMENT SERVICESThis section describes the services that Visa Europe offers to Members to support risk management.

2.1.A Targeted Mail Order/Telephone Order Merchant ProgramThe UK Targeted Mail Order/Telephone Order Merchant Program is no longer available.

2.1.B UK Card Not Present Fraud Prone Merchant ProgramAcquirers with Merchants in the top 100 list of fraud prone Merchants operating in the Card Not Present Environment (CNP) in the United Kingdom must complete a matrix, provided by Visa Europe, detailing their fraud mitigation practices.

2.2 MOBILE PHONE AIRTIME PRE-PAYMENTThe regulations set out below must be complied with in order to reduce fraud that results from compromised Account Numbers used to purchase pre-paid mobile phone airtime. This Section 2.2 does not apply to Acquirers of Domestic Transactions in Gibraltar or Acquirers of Extended Domestic Transactions and the provisions of the Visa Europe Operating Regulations will therefore apply to such Acquirers.

2.2.A Merchant ResponsibilitiesA Transaction occurring in a Card Not Present Environment at a permitted Merchant Outlet is allowed only if the Visa Card or Visa Electron Card used to purchase the pre-paid mobile phone airtime has been previously registered at the Merchant Outlet for this purpose.

2.2.A.1 Card Registration RestrictionsWhen a Merchant registers a Visa Card or Visa Electron Card with a service provider for the purchase of pre-paid mobile phone airtime, the following registration restrictions apply:

No more than two Visa Card or Visa Electron Cards can be registered per mobile phone account;

No more than two mobile phone accounts can be registered per Visa Card or Visa Electron Card; and

The Merchant must obtain the Cardholder's name and home address.

2.2.A.1.a Transaction RestrictionsWhen a Merchant undertakes a Transaction for the purchase of pre-paid mobile phone airtime, the following Transaction restrictions apply:

Authorization must be obtained from the Issuer for all Transactions; Card Verification Value 2 (CVV2) and Account Verification Service (AVS) data must be

checked for Authorization Requests on all CNP pre-paid mobile phone top up Transactions; and

All Transactions must contain the Merchant Category Code 4814 — Telecommunication Services.

If an Issuer charges back a Transaction because of fraudulent use: The Acquirer must inform the Merchant; and The Merchant must:

— Bar the mobile phone account(s) for which the fraudulent pre-payment was made, thus preventing further calls;

— Cancel the Visa Card or Visa Electron Card registration; and— Not re-register a Visa Card or Visa Electron Card which has the same Account Number.


1515 November 2015


2.2.B Recurring Transactions for Pre-Paid Mobile Phone Airtime If a Cardholder enters a Recurring Transaction Agreement with a Merchant for pre-paid mobile phone airtime, the initial Transaction must be positively authenticated by either:

Verified by Visa (VbV)—Electronic Commerce Indicator (ECI) 5; or CVV2/AVS checks.

2.2.B.1 CVV2/AVS Checks After the Initial TransactionCVV2/AVS checks are not required on subsequent Transactions under the Recurring Transaction Agreement when all of the following criteria are met:

Only one Recurring Transaction Agreement per mobile phone account is permitted; The account of the Visa Card or Visa Electron Card is one of the two registered to that mobile

phone account, as specified in Section 2.2.A.1; CVV2/AVS data was submitted to the Visa Europe Authorization System on a previous

Transaction for pre-paid mobile phone airtime, made on the same account of the registered Visa Card or Visa Electron Card, and confirmed as matched by the Issuer at least three months prior to setting up the Recurring Transaction; and

The maximum amount of £30 per calendar month is not exceeded.

2.2.B.2 CVV2/AVS Checks For Renewed or Replaced CardsIf a Cardholder receives a renewed or replaced Visa Card or Visa Electron Card, a new CVV2/AVS data check must be carried out and confirmed as matched by the Issuer, before the new Visa Card or Visa Electron Card may be used for the Recurring Transaction. In these circumstances, the three month waiting requirement, as specified in Section 2.2.B.1, does not apply.

2.3 CARD VERIFICATION VALUE 2 AND ADDRESS VERIFICATION SERVICEIssuers, Acquirers and Merchants participating in Card Verification Value 2 and Account Verification Service (CVV2/AVS) must comply with this Section 2.3. This section also sets out the Chargeback liabilities for Transactions occurring in a Card Not Present Environment dispute. This Section 2.3 does not apply to Domestic Transactions in Gibraltar or to Extended Domestic Transactions and the provisions of the Visa Europe Operating Regulations will therefore apply to such Transactions.

2.3.A Issuer RequirementsIssuers must:

Be certified as able to receive and respond to an Authorization Requests from a Transaction occurring in a Card Not Present Environment containing the values for CVV2/AVS in accordance with the Visa UK CNP Service Manual; and

Provide Visa Europe with valid CVV2 encryption keys and test Account Numbers with CVV2 values and expiration dates.

2.3.B Acquirer RequirementsAll Acquirers must be certified as able to send and receive responses to Authorization Requests from Transactions occurring in a Card Not Present Environment containing the values for CVV2/AVS in accordance with the Visa UK CNP Service Manual.


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2.3.C Dispute ResolutionThere is no Chargeback right under Reason Code 83—Fraud—Card-Absent Environment. The Issuer will be liable for Transactions showing a CVV2 response code ‘U’ and/or AVS response code ‘U’, as specified in Table 2-1. Issuers will be liable for Transactions they have authorized that show a CVV2 response code ‘N’.

2.3.D CVV2 Checking for Key Entered TransactionsCVV2 data must be captured for all key entered Transactions occurring in a Card Not Present Environment which take place at a stand-alone bank-owned terminal, with the exception of:

No Show Transactions; and Effective until 15 October 2015, Delayed or Amended Charge Transactions for T&E

Transactions and effective from 16 October 2015, Delayed Transactions.

Table 2-1 Card Not Present Transactions Dispute Liability

Authorization Request Data

Issuer Response Response Code Chargeback Liability

CVV2 only CVV2 checked M—MatchP—Not Processed

Acquirer

CVV2 only CVV2 checked N—No Match Issuer

CVV2 only CVV2 not checked U—Not Certified Issuer

AVS only AVS checked F—Exact MatchN—No MatchA—Address Match OnlyZ—Postcode Match Only

Acquirer

AVS only AVS not checked U—Unavailable Issuer

CVV2 and AVS CVV2 checked M—MatchN—No MatchP—Not Processed

Acquirer

AVS checked F—Exact MatchN—No MatchA—Address Match OnlyZ—Postcode Match Only

CVV2 and AVS CVV2 checked M—MatchN—No MatchP—Not Processed

Issuer

AVS not checked U—Unavailable

CVV2 and AVS CVV2 not checked U—Not Certified Issuer

AVS checked F—Exact MatchN—No MatchA—Address Match OnlyZ—Postcode Match Only

CVV2 and AVS CVV2 not checked U—Not Certified Issuer

AVS not checked U—Unavailable

No Data None None Acquirer


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Issuer Requirements

3.1 VISA CARD AND VISA ELECTRON CARD SPECIFICATIONS . . . . . . . . . . . . . . . . . . 21

Credit Card (Price Discrimination) Order 1990 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Visa Electron Card Issuers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Visa Electron Debit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Account Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Debit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

BIN Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Platinum Card Issuers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

BIN Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Visa Charge Card Issuers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22BIN Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Visa Select Card Issuers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22BIN Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Issuers of Proximity Payment Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Personalisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Proximity Payment Device Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3.2 ISSUER PAYMENT SERVICE STANDARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Authorization Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Assured Transaction Response Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Referral Responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3.3 ELECTRONIC COMMERCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Verified by Visa (VbV) Enrolment Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Verified by Visa Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25


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Chapter 3 - Issuer Requirements

3.4 CARDHOLDER STATEMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

3.5 NON-MEMBER REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

3.6 VISA ACCOUNT UPDATER AND STOP SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Issuer Requirements for the Visa Account Updater and Stop Service . . . . . . . . . . . . . . . . .25

3.7 TRANSACTIONS AT AUTOMATED FUEL DISPENSERS . . . . . . . . . . . . . . . . . . . . . . .25


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3.1 VISA CARD AND VISA ELECTRON CARD SPECIFICATIONSThis section specifies the regulations with which Issuers must comply when issuing Visa Cards and Visa Electron Cards. Design specifications for all Cards must comply with the Visa Product Brand Standards.

3.1.A Credit Card (Price Discrimination) Order 1990All Members who issue Cards in the United Kingdom not caught by the provisions of the Credit Cards (Price Discrimination) Order 1990 must inform Visa Europe, giving clear details of such Cards including any product description.

3.1.B Visa Electron Card IssuersThe Visa Europe Operating Regulations, Section 3.4.D is amended as follows:

3.1.B.1 Visa Electron Debit CardsAn Issuer, when issuing Visa Electron Cards to its Cardholders in the United Kingdom, must only issue those Visa Electron Cards as Debit Cards.

3.1.B.2 Account NumberAn Issuer, when issuing Visa Electron Cards to its Cardholders in the United Kingdom, must print the entire Account Number on the front of those Visa Electron Cards.

3.1.C Debit CardsThe Visa Europe Operating Regulations, Section 3.4 is amended to include the following:

3.1.C.1 BIN RequirementsEach Issuer, when issuing Debit Cards to its Cardholders in the United Kingdom, must:

Use a unique BIN for its Debit Card program. The Issuer must either:— Choose a BIN from a BIN range previously assigned to it by Visa Europe; or— Request a new BIN assignment from Visa Europe.

If using a previously assigned BIN or BIN range, notify Visa Europe of the selected BIN or BIN range before any Debit Cards can be issued on that BIN; and

Send a Visa Interchange Directory Update Form and a BIN Licensing Agreement Form to Visa Europe.

3.1.D Platinum Card IssuersAn Issuer, when issuing Visa Platinum Cards to its Cardholders in the United Kingdom, may optionally offer those Cardholders of Visa Platinum Cards access to any of the following:

A line of credit; A depository account; or Other Cardholder assets available through the Issuer.

3.1.D.1 BIN Requirements The Visa Europe Operating Regulations, Section 3.4.B is amended to include the following Visa Platinum Card requirements:

An Issuer, when issuing Visa Platinum Cards to its Cardholders in the United Kingdom, must send a Visa Interchange Directory Update Form and a BIN Licensing Agreement Form to Visa Europe.


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3.1.E Visa Charge Card IssuersAn Issuer may offer its Cardholders in the United Kingdom a Visa Charge Card as a payment device.

3.1.E.1 General Requirements

3.1.E.1.a A Visa Charge Card must be capable of Proximity Payments.

3.1.E.1.b Issuers of Visa Charge Cards must: Direct their Cardholders of Visa Charge Cards, at least once a year, to a website containing

details of Visa Charge Card retail offers; and Give their Cardholders of Visa Charge Cards an interest free period of at least 15 days from the

date that the statement is issued.

3.1.E.2 BIN RequirementsA Visa Charge Card must use either:

A discrete account range within a BIN designated for credit; or A separate BIN designated for the Visa Charge Card.

3.1.F Visa Select Card IssuersAn Issuer may offer its Cardholders in the United Kingdom a Visa Select Card as a payment device.

3.1.F.1 General Requirements

3.1.F.1.a A Visa Select Card must be capable of Proximity Payments.

3.1.F.1.b Issuers of Visa Select Cards must: Offer a minimum credit line of:

— £3,000 to 85 percent or more of their Cardholders of a Visa Select Card; and— £2,000 to ten percent or less of their Cardholders of a Visa Select Card;

Direct their Cardholders of Visa Select Cards, at least three times a year, to a website containing details of Visa Select Card retail offers;

Give their Cardholders of Visa Select Cards an interest free period of at least 15 days from the date that the statement is issued;

Provide Cardholders of Visa Select Cards a customer support service, 24-hours a day, seven days a week; and

Provide Value-Added Services to their Cardholders of a Visa Select Card, totalling a minimum of 20 points, as defined in Appendix A, "Exhibits", Exhibit UK10A, Table A-1, “Value-Added Services”.

3.1.F.1.c An Issuer may offer a credit line of below £2,000 to five percent or less of their Cardholders of a Visa Select Card.

3.1.F.2 BIN RequirementsA Visa Select Card must use a separate account range within an existing credit BIN designated for the Visa Select Card.


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3.1.G Issuers of Proximity Payment Devices

3.1.G.1 PersonalisationThe Visa Europe Operating Regulations, Section 3.3.C.3 is amended as follows:

Proximity Payment Devices must be able to perform cumulative Offline Transactions of at least £45.

3.1.G.2 Proximity Payment Device RequirementsThe Visa Europe Operating Regulations, Section 3.3.C.6 is amended as follows:

An Issuer, when issuing Proximity Payment Devices to its Cardholders in the United Kingdom, must submit 10 sample Cards to be used for Proximity Payments to Visa Europe for personalization and performance validation prior to issuance. Submitted Cards will be retained by Visa Europe for future interoperability testing. Subsequent personalization or changes to a Card will require re-submission of the Card to Visa Europe.

3.2 ISSUER PAYMENT SERVICE STANDARDS

3.2.A Authorization StandardsThis Section 3.2 specifies the payment service standard requirements for Visa Card Programs. This Section 3.2 does not apply to Visa Card Programs in Gibraltar and the provisions of the Visa Europe Operating Regulations will therefore apply to such Visa Card Programs.

3.2.A.1 Assured Transaction Response StandardsThe Visa Europe Operating Regulations, Section 6.5.C.1.a is amended as follows:

The maximum time limit for response to Authorization Requests both with and without PIN data is five seconds.

3.2.A.2 Referral Responses

3.2.A.2.a Maximum Monthly Referral RatesThe Visa Europe Operating Regulations, Table 6-5, “Maximum Monthly Referral Rates for Visa Europe Transactions” is amended as follows to include Domestic Transactions in the United Kingdom using a Visa Platinum Card.

3.2.A.2.b Minimum Monthly Approval RatesThe Visa Europe Operating Regulations, Table 6-6, “Minimum Monthly Approval Rates” is amended as follows to include Transactions using a Visa Select Card.

Table 3-1 Maximum Monthly Referral Rates for Domestic Transactions in the United Kingdom using Visa Platinum Cards

Category Visa Platinum Cards

Airlines 0.5%

Hotels 0.5%

Car Rentals 0.5%

All Other Transactions 0.5%

Table 3-2 Minimum Monthly Approval Rates

Category of Merchants / Transactions Visa Select Cards

Retail 98%

Airlines 98%


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3.2.A.2.c International Automated Referral ServiceVisa Europe Operating Regulations, Table 6-3, “Visa Europe Default Stand-In Processing Parameters” are amended to include Domestic Transactions in the United Kingdom using Visa Platinum Cards as follows:

3.3 ELECTRONIC COMMERCE

3.3.A Verified by Visa (VbV) Enrolment PolicyIssuers must comply with the 3-D Secure Issuer Guide—Activation During Shopping (ADS) Implementation Guide. The levels at which Issuers can change their Verified by Visa (VbV) enrolment policy are as follows:

Visa Europe will monitor each Issuer’s level of VbV authentication negative (N) responses. If the level of N responses exceeds five per cent, the Issuer will be required to revert to the previous level of opt outs.

Hotels 98%

Cruise Lines 98%

Car Rentals 98%

Mail/Phone Order Not applicable

Quasi-Cash Not applicable

ATM Disbursements 65%

Manual Cash Disbursements 85%

Table 3-2 Minimum Monthly Approval Rates (Continued)

Category of Merchants / Transactions Visa Select Cards

Table 3-3 Default Stand-In Processing Parameters for Domestic Transactions in the United Kingdom using Visa Platinum Cards

Product Type Cash Purchase

Visa Platinum US $0 US $1,750

Table 3-4 Verified by Visa Enrolment Policy

Level of Cardholder

Enrolment1

1. Fully Verified by Visa (VbV) authenticated Transaction count (ECI 5) as a percentage of total VbV Transaction count (ECI 5 + ECI 6).

Number of Opt Outs

60% Issuer would be allowed to move to two opt outs as a minimum requirement

70% Issuer would be allowed to move to one opt out as minimum requirement

75% Issuer would be able to request from Visa Europe a move to forced enrolment if they could provide additional information that would demonstrate that they are taking action to increase enrolment numbers, such as a customer mailing, or a prize promotion

80% Issuer would be allowed to move to forced enrolment


15 November 201524


3.3.B Verified by Visa PasswordsIssuers must not use static passwords for authenticating their Cardholders that are registered to use VbV.

This requirement can be fulfilled by deploying: Partial passwords, for example the first, third and fifth digits of the full password; Passive authentication, where authentication takes place in the background with no

cardholder participation; or One-time passwords.

3.4 CARDHOLDER STATEMENTSThe Visa Europe Operating Regulations, Chapter 3 is amended to include the following:

An Issuer of Visa Cards and/or Visa Electron Cards must print an Airline ticket number on the Cardholder’s statement, where it has been provided in the Merchant name field of the Clearing Record.

This Section 3.4 does not apply where the Card is issued to a Cardholder in Gibraltar and the provisions of the Visa Europe Operating Regulations will therefore apply in relation to such Cards.

3.5 NON-MEMBER REQUIREMENTSThe Visa Europe Operating Regulations, Chapter 3 is amended to include the following:

An Issuer, when issuing Cards to its Cardholders in the United Kingdom must print that Issuer’s name prominently on the Cardholder’s statement where the Cards are issued in accordance with the provisions of the Visa Europe Operating Regulations, Section 3.10.E. The determination as to whether the Issuer’s name is sufficiently prominent will be made by Visa Europe.

3.6 VISA ACCOUNT UPDATER AND STOP SERVICEAll Issuers, when issuing Cards to its Cardholders in the United Kingdom are required to participate in the Visa Account Updater and Stop Service. The Visa Account Updater and Stop Service is optional for Issuers when issuing Cards to its Cardholders in Gibraltar.

3.6.A Issuer Requirements for the Visa Account Updater and Stop ServiceIssuers must provide:

A file of all changed Account Numbers and expiry date details on at least a weekly basis; and Details of all Cardholder requests to cancel a Recurring Transaction on a daily basis.

The format for all the required files, messages and their subsequent delivery process is specified in the Visa Account Updater, Technical Interfaces Specification.

3.7 TRANSACTIONS AT AUTOMATED FUEL DISPENSERSThe rules in this Section 3.7 apply to Domestic Transactions processed at Automated Fuel Dispensers deployed within the United Kingdom and Gibraltar.

3.7.A The Visa Europe Operating Regulations, Section 6.3.G.3.c is amended as follows:

The effective date for this rule in the Visa Europe Operating Regulations is amended to effective from 14 October 2016.


2515 November 2015


3.7.B The Visa Europe Operating Regulations, Section 6.3.G.3 is amended as follows:

3.7.B.1 Effective from 15 April 2016, an Issuer must be certified by Visa Europe to receive an Acquirer Confirmation Advice.

3.7.B.2 Effective from 16 October 2015 until 13 October 2016, an Issuer has Chargeback rights for any non-Domestic Transaction processed using a Status Check Authorization.

3.7.C The Visa Europe Operating Regulations, Section 6.3.G.4.b is amended as follows:

Effective from 15 April 2016, an Issuer must be certified by Visa Europe to support Partial Authorization at an Automated Fuel Dispenser.


15 November 201526

Acquirer Requirements

4.1 GENERAL REQUIREMENTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Credit Card (Price Discrimination) Order 1990 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Unattended Acceptance Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Automated Fuel Dispensers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Chip Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Fallback at Point-of-Transaction Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Fallback at Unattended Acceptance Terminal Transactions . . . . . . . . . . . . . . . . . . . . . . 30

Chip-Reading Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Terminals for Proximity Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Cardholder Verification Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Transaction Receipt Processing Time Limits for Proximity Payments . . . . . . . . . . . . . . 30

4.2 VISA ACCOUNT UPDATER AND STOP SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Merchant Enrollment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Merchant Participation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4.3 ELECTRONIC COMMERCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4.4 COMMERCIAL CARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Visa Purchasing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31


2715 November 2015


Chapter 4 - Acquirer Requirements

4.1 GENERAL REQUIREMENTS

4.1.A Credit Card (Price Discrimination) Order 1990Upon notification by Visa Europe, all Members who contract with Merchants in the United Kingdom must inform such Merchants of Cards which fall outside the provisions of the Credit Cards (Price Discrimination) Order 1990.

This section specifies general requirements for Acquirers, including but not limited to Merchant Agreements, Unattended Acceptance Terminals and Chip Cards.

4.1.B Unattended Acceptance Terminals

4.1.B.1 The Visa Europe Operating Regulations, Section 5.2.F is amended as follows:

All Unattended Acceptance Terminals deployed in the United Kingdom, except those that only accept Telephone Service Transactions or those that are ATMs, must operate as Point-of-Transaction Terminals. Such Unattended Acceptance Terminals must meet all of the following requirements:

Automated Fuel Dispensers (AFDs) must not accept Visa Electron Cards; Online PIN Verification is prohibited for Magnetic Stripe Transactions; Offline and Online PIN Verification is permitted for Chip Transactions; Magnetic-Stripe only terminals must retain Cards on receipt of a Pickup Response from the

Issuer or the Issuer’s nominated agent; Retention of Cards is optional at an Unattended Acceptance Terminal that accepts both Chip

Cards and Magnetic-Stripe Cards; All Unattended Acceptance Terminals must truncate all but the last four digits of the Account

Number on the Cardholder copy of the Transaction Receipt; and Not dispense cash or Foreign Currency.

4.1.B.2 Automated Fuel DispensersThe rules in this Section 4.1.B.2 apply to Domestic Transactions processed at Automated Fuel Dispensers deployed within the United Kingdom and Gibraltar.

4.1.B.2.a The Visa Europe Operating Regulations, Section 5.2.F.7.b.1, Section 5.2.F.7.b.2 and Section 5.2.F.7.b.3 are amended as follows:

The effective until date for these rules in the Visa Europe Operating Regulations is amended to effective until 13 October 2016.

4.1.B.2.b The Visa Europe Operating Regulations, Section 5.2.F.7.c, Section 6.3.G and Section 6.4.F.2 are amended as follows:

The effective date for the rules under these sections in the Visa Europe Operating Regulations is amended to effective from 14 October 2016.

4.1.B.2.c Effective until 13 October 2016, an Acquirer must allow a Merchant that deploys an Automated Fuel Dispenser to obtain a Status Check Authorization that represents up to £100.

4.1.B.2.d The Visa Europe Operating Regulations, Section 6.3.G.3 is amended as follows:

4.1.B.2.d.1 Effective until 14 April 2016, an Acquirer must ensure that a Merchant that deploys an Automated Fuel Dispenser requests a Status Check Authorization.Effective from 15 April 2016 until 13 October 2016, a Merchant must:

Request a Status Check Authorization; or Estimate the Transaction Amount for Authorization based on either the Cardholder’s pre-

selected fuel amount or the maximum amount.


2915 November 2015


Effective from 14 October 2016, a Merchant must estimate the Transaction Amount for Authorization based on either the Cardholder’s pre-selected fuel amount or the maximum amount.

4.1.B.2.d.2 Effective from 14 October 2016, an Acquirer must ensure that a Merchant that deploys an Automated Fuel Dispenser supports Partial Authorization.

4.1.B.2.d.3 Effective from 14 October 2016, an Acquirer must ensure that a Merchant that deploys an Automated Fuel Dispenser immediately generates an Acquirer Confirmation Advice as soon as the final Transaction Amount for an estimated Transaction is known.

4.1.C Chip Card Transactions

4.1.C.1 Fallback at Point-of-Transaction TerminalsThe criteria for processing Fallback Transactions are listed in Table 4-1. This Section 4.1.C does not apply to Domestic Transactions in Gibraltar or Extended Domestic Transactions and the provisions of the Visa Europe Operating Regulations will therefore apply to such Transactions.

4.1.C.2 Fallback at Unattended Acceptance Terminal TransactionsFallback Transactions must not be processed for either Chip Card Transactions or Magnetic Stripe Transactions in Chip-Reading Devices that are Unattended Acceptance Terminals.

4.1.D Chip-Reading DevicesThe Visa Europe Operating Regulations, Section 5.3.B is amended as follows:

All Chip-Reading Devices that are newly-deployed in the United Kingdom since 1 January 2005 must support both “Plaintext PIN verified offline” and “Enciphered PIN verified offline”. This Section 4.1.D does not apply to Chip-Reading Devices deployed in Gibraltar and the provisions of the Visa Europe Operating Regulations will therefore apply to such Chip-Reading Devices.

4.1.E Terminals for Proximity PaymentsThe Visa Europe Operating Regulations, Section 5.3.C is amended as follows:

4.1.E.1 Cardholder Verification LimitsEffective until 31 August 2015, the Cardholder Verification Limit is £20.

Effective from 1 September 2015, the Cardholder Verification Limit is £30.

4.1.E.2 Transaction Receipt Processing Time Limits for Proximity PaymentsEffective until 14 April 2016, Proximity Payments must follow the Transaction Receipt deposit requirements for Visa Electron Transactions, as specified in the Visa Europe Operating Regulations, Section 7.1.E and Section 6.7.C.

Table 4-1 Fallback Transaction Criteria

Point-of-Transaction Terminal Type

Card Fallback Floor Limit

Chip-Reading Device Chip Card Magnetic Stripe,Key entry/Imprint

Zero

Chip-Reading Device or Chip and PIN

Card bearing a Magnetic Stripe

Key entryImprint

Zero

Magnetic Stripe Terminal Chip Card or Card bearing a Magnetic Stripe

Key entryImprint

Zero


15 November 201530


4.2 VISA ACCOUNT UPDATER AND STOP SERVICEAll Acquirers are required to participate in the Visa Account Updater and Stop Service other than Acquirers of Domestic Transactions in Gibraltar only, for whom the Visa Account Update and Stop Service is optional.

4.2.A Merchant EnrollmentAcquirers required to participate in the Visa Account Updater and Stop Service must enrol their Merchants in the Visa Account Updater and Stop Service, if either:

The Merchant flags Transactions using the Recurring Transaction indicator flag; or The Merchant is assigned an MCC of 5968 (Direct Marketing—Continuity/Subscription

Merchants).

The enrollment procedures are specified in the Visa Account Updater, Technical Interfaces Specification (Business Logic Document).

4.2.B Merchant ParticipationAcquirers required to participate in the Visa Account Updater and Stop Service must ensure that:

Enrolled Merchants check the Visa Account Updater and Stop Service to refresh Card details on at least a monthly basis; and

Enrolled Merchants action all Stop Service requests.

4.3 ELECTRONIC COMMERCEThe Visa Europe Operating Regulations, Section 4.9.D is amended to include the following:

All Visa Europe Members that accept Debit Cards for the payment of credit card bills are required to implement Verified by Visa.

4.4 COMMERCIAL CARDS

4.4.A Visa Purchasing CardsThe Visa Europe Operating Regulations, Section 6.11.B is amended to include the following:

Acquirers of Visa Purchasing Cards must comply with the requirements as specified in: VGIS Data Processing Requirements Visa Purchasing Processing Requirements Country Specific Reporting Requirement

Failure to comply will result in penalties as specified in Section 1.1.A.2.


3115 November 2015


Payment Acceptance

5.1 INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

5.2 DEBT REPAYMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Mortgage and Loan Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Authorization Requests for MCC 6012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Debt Repayment Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

5.3 SPECIAL MERCHANT CARD ACCEPTANCE SERVICES . . . . . . . . . . . . . . . . . . . . . . . .36

Instalment Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Quasi Cash Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Gaming Chips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Cash-Back Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Betting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36Payment of Winnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Quasi Cash Transactions and Manual Cash Disbursements . . . . . . . . . . . . . . . . . . . . . . . . . 37

Validation of Cardholder Identity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37


3315 November 2015


Chapter 5 - Payment Acceptance

5.1 INTRODUCTIONA Member must ensure that its Merchants comply with all the rules and obligations set out in this Chapter 5, "Payment Acceptance".

5.2 DEBT REPAYMENTSThe Visa Europe Operating Regulations, Section 5.5.D.1 is amended as follows:

Visa Cards and Visa Electron Cards may be used for the repayment of debt.

This Section 5.2 does not apply to Domestic Transactions in Gibraltar or Extended Domestic Transactions and the provisions of the Visa Europe Operating Regulations will therefore apply to such Transactions.

When accepting a Visa Card or Visa Electron Card for the repayment of debt: The principal business of the Merchant must be the collection of overdue debts; The Merchant should be a member of their recognized professional body or association; All Transactions must have a Zero Floor Limit; All Transactions must use Merchant Category Code 7299 - “Miscellaneous Personal

Services”; and Authorization Requests and Clearing Records must be flagged to indicate the Transaction

type.

5.2.A Mortgage and Loan PaymentsA Member or a Merchant may accept Visa Debit Cards and Visa Electron Cards for payment of:

Loan payments; Mortgage payments.

When accepting Debit Cards or Visa Electron Cards for the payment of a loan or mortgage, the Member or a Merchant must:

Obtain Online Authorization; Use Merchant Category Code 6012 - “Financial Institutions” - Merchandise and Services; Complete the Transaction as a purchase (Clearing and Settlement code “05”); and Include on the Transaction Receipt the type of payment made, that is, ‘Loan’ or ‘Mortgage’.

5.2.B Authorization Requests for MCC 6012

5.2.B.1 An Acquirer that processes a Transaction using Merchant Category Code 6012, as specified in Section 5.2.A, must ensure that it submits the following data elements in “Field 48 - Additional Data - Private”1 in the Authorization Request to the Issuer, where the data elements must remain unchanged from the information provided by the recipient of the payment:

Date of birth; Account Number (either partially masked or up to 10 characters); Partial postcode; and Surname.

5.2.B.2 The Issuer that receives the Authorization Request as specified in Section 5.2.B.1 must check the data elements against its own data about the recipient of the payment.

5.2.C Debt Repayment IndicatorWhen accepting a Visa Card or Visa Electron Card for the repayment of debt, a Member or Merchant is not required to flag the Transaction with the Debt Repayment Indicator.

1. As set out in the Required Message Content for Visa Europe Systems Financial Transactions (Exhibit 3C) or the Required Message Content for Visa Europe Systems Authorization Requests (Exhibit 3D) of the Visa Europe Operating Regulations.


3515 November 2015


5.3 SPECIAL MERCHANT CARD ACCEPTANCE SERVICES

5.3.A Instalment TransactionsThe Visa Europe Operating Regulations, Section 5.5.J is amended to include the following:

5.3.A.1 General RequirementsIf a Merchant offers an Instalment Transaction option, that Merchant must write ‘Instalment Transaction’ on the signature line of the Transaction Receipt.

This Section 5.3.A does not apply to Domestic Transactions in Gibraltar or Extended Domestic Transactions and the provisions of the Visa Europe Operating Regulations will therefore apply to such Transactions.

5.3.B Quasi Cash TransactionsThe Visa Europe Operating Regulations, Section 5.5.N is amended as follows:

5.3.B.1 Gaming ChipsA casino may accept a Visa Debit Card as payment for the purchase of gaming chips. Authorization for the entire Transaction Amount must be requested for each Transaction.

The Visa Europe Operating Regulations, Section 6.2.C.2 is amended as follows:

The validation of a Cardholder’s identity using secondary identification is not required for the purchase of gaming chips in casinos in the United Kingdom.

5.3.C Cash-Back ServicesThe Visa Europe Operating Regulations, Section 6.3.H is amended as follows:

A Merchant may provide Cash-Back to Cardholders of Visa Debit Cards and Visa Electron Cards at the option of the Acquirer. This Section 5.3.C does not apply to Domestic Transactions in Gibraltar or Extended Domestic Transactions and the provisions of the Visa Europe Operating Regulations will therefore apply to such Transactions.

If Cash-Back is provided the Merchant must: Only provide Cash-Back in conjunction with a purchase; Offer a maximum value of £100 Cash-Back for a single Transaction; Authorize and complete this Transaction as a purchase; For a Visa Debit Card where the Cash-Back element of the Transaction exceeds £15, obtain an

Online Authorization; For all Transactions using a Visa Electron Card, obtain authorization; Complete electronic data-capture of the Transaction; Electronically processes all Visa Electron Card Transactions and transmit the full Chip data

and the Magnetic Stripe Data in the Authorization Request; and Identify separately the Cash-Back amount and total Transaction Amount (retail purchase(s)

plus Cash-Back amount) on the Transaction Receipt and in the Authorization Request and Clearing Record.

5.3.D Betting This section specifies rules relating to the use of Visa Cards or Visa Electron Cards for Transactions when placing a bet. This Section 5.3.D does not apply to Domestic Transactions in Gibraltar or Extended Domestic Transactions and the provisions of the Visa Europe Operating Regulations will therefore apply to such Transactions.

5.3.D.1 AcceptanceTransactions used for placing a bet must have a Zero-Floor Limit.


15 November 201536


5.3.D.2 Payment of WinningsWhen a bet is placed with a Merchant (in both a Card-Present Environment and a Card-Not-Present Environment) using a Visa Card or Visa Electron Card, any winnings or returns must be paid using an Original Credit processed to the Account Number that was used in the Transaction which placed the winning bet.

5.3.E Quasi Cash Transactions and Manual Cash DisbursementsThe Visa Europe Operating Regulations, Section 5.5.N and Section 8.2.A are amended as follows:

A Member or its foreign Branch may make Manual Cash Disbursements to Cardholders, provided it follows the requirements of this section; and

All Quasi-Cash Transactions must be processed as purchases and not as Cash Disbursements.

5.3.E.1 Validation of Cardholder IdentityWhere a Member or its foreign Branch makes a Manual Cash Disbursement to its Cardholders, that Member or its foreign Branch must review positive Cardholder identification bearing the Cardholder’s photograph and signature. This Section 5.3.E.1 does not apply to Manual Cash Disbursements that are Domestic Transactions in Gibraltar or Extended Domestic Transactions, and the provisions of the Visa Europe Operating Regulations will therefore apply to such Transactions.

Identification must be an unexpired official government document bearing the Cardholder's signature, such as a:

Passport; Driver's licence; or Identification (ID) card.

Details of the identification document, type of document, serial number and expiry date must be recorded on the Transaction Receipt of the Cash Disbursement.

In the absence of an appropriate form of identification, the Transaction must be declined.


3715 November 2015


Payment Services

6.1 GENERAL REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Required Interchange Through the Visa System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Clearing and Settlement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

6.2 VALIDATION OF EXPIRY DATE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Issuer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Acquirer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Merchant Category Code Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Certification Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Routing of Card Present Key Entered Transactions to Issuers . . . . . . . . . . . . . . . . . . . . . . .43


3915 November 2015


Chapter 6 - Payment Services

6.1 GENERAL REQUIREMENTS

6.1.A Required Interchange Through the Visa SystemThe Visa Europe Operating Regulations, Section 7.1.G.1 is amended as follows.

An Acquirer must clear the following Domestic Transactions through the Visa System in order to qualify for the appropriate Interchange Reimbursement Fee, as set out in the Interchange Reimbursement Fees, Cash Disbursement Fees and Qualification Criteria Guide.

Any Transaction claiming the Interchange Reimbursement Fees, as set out in the Interchange Reimbursement Fees, Cash Disbursement Fees and Qualification Criteria Guide, which fails to comply with the criteria for these Transactions will be downgraded to the next qualifying rate. Visa Europe will notify the Acquirer and advise them of the reason for the downgrade.

For the appropriate reimbursement attribute values, see: The Visa Europe System Manuals, for those using the Visa Europe Clearing and Settlement

Service; or The Base II Clearing Data Codes Manual, for those using BASE II.

Chargebacks, Representments, Credit Vouchers and Reversals must be submitted at the same reimbursement attribute value as the original Transaction.

6.1.B Clearing and SettlementThe processing time limits for Transactions qualifying for Domestic Interchange in the United Kingdom are set out in the Interchange Reimbursement Fees, Cash Disbursement Fees and Qualification Criteria Guide.

6.1.B.1 If the National Net Settlement for the United Kingdom (UKNNSS) is not completed on the expected date through the Bank of England, Visa Europe will defer Settlement fund transfer by one business day.

6.2 VALIDATION OF EXPIRY DATEThis Section 6.2 does not apply to Domestic Transactions in Gibraltar or Extended Domestic Transactions and the provisions of the Visa Europe Operating Regulations will therefore apply to such Transactions.

6.2.A Issuer RequirementsIssuers must:

Have the systems capability of validating expiry dates for all Authorization Requests and Authorization Reversals. This includes both Domestic Transactions and International Transactions; and

Not approve Authorization Requests with an incorrect expiry date if the MCC is listed in Table 6-1. This requirement also applies to Recurring Transactions.

6.2.B Acquirer RequirementsAcquirers must include correct expiry dates in both:

Authorization Requests; and Authorization Reversals.


4115 November 2015


6.2.C Merchant Category Code RequirementsExpiry date validation must be in place at least for the following Merchant Category Codes set out in Table 6-1.

6.2.D Certification RequirementsNew Members must confirm to Visa Europe that they can comply with the systems capability requirements for expiry date validation for all their Card programs.

Table 6-1 Merchant Category Code Requirements

MCC Merchant Type

4812 Telecom Equipment

5310 Discount Stores

5331 Variety Stores

5399 Miscellaneous General Merchandise

5533 Auto Parts

5611 Mens Wear

5621 Ladies Wear

5631 Women’s Accessory Shops

5641 Children’s Wear

5651 Family Clothing

5655 Sports Wear

5661 Foot Wear

5691 Mens/Womens Clothing

5712 Furniture

5722 Household Appliance Stores

5732 Electronic Sales

5813 Bars and Night Clubs

5921 Off Licences

5940 Bicycle Shops

5941 Sporting Goods

5944 Jewellers

5946 Cameras

5948 Luggage and Leather Goods

5967 Direct Marketing - Inbound Service

5999 Speciality Stores

6010 Cash Advances

6051 Foreign Currency

7299 Miscellaneous Personal Services

7372 Computers and Data Processing

7538 Auto Repair Shops


15 November 201542


6.2.E Routing of Card Present Key Entered Transactions to IssuersIssuers in the United Kingdom that receive Authorization Requests or Authorization Reversals must use the Positive Cardholder Authorization Service (PCAS) key entry parameters so that all Authorization Requests and Authorization Reversals, containing POS Entry Mode code “01” are automatically routed to Issuers when their systems are available. Use of this parameter will facilitate expiry date checking.


4315 November 2015


Dispute Resolution

7.1 INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

7.2 DISPUTE GROUP 1—REQUEST FOR INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . .48

Reason Code 75—Transaction not Recognized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

7.3 DISPUTE GROUP 2—FRAUD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Reason Code 57—Fraudulent Multiple Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Reason Code 81—Fraud—Card-Present Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Reason Code 83—Fraud—Card-Absent Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Reason Code 93—Merchant Fraud Performance Program . . . . . . . . . . . . . . . . . . . . . . . . . . 52

7.4 DISPUTE GROUP 3—AUTHORIZATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Reason Code 70—Card Recovery Bulletin or Exception File . . . . . . . . . . . . . . . . . . . . . . . . . 53

Reason Code 71—Declined Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Reason Code 72—No Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Reason Code 73—Expired Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Reason Code 78—Service Code Violation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

7.5 DISPUTE GROUP 4—PROCESSING ERROR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Reason Code 74—Late Presentment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Reason Code 76—Incorrect Currency or Transaction Code or

Domestic Transaction Processing Violation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Reason Code 77—Non-Matching Account Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Reason Code 80—Incorrect Transaction Amount or Account Number . . . . . . . . . . . . . . .58

Reason Code 82—Duplicate Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Reason Code 86—Paid by Other Means . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

7.6 DISPUTE GROUP 5—CANCELLED/RETURNED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Reason Code 41—Cancelled Recurring Transaction/

Instalment Payment Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Reason Code 53—Not as Described or Defective Merchandise . . . . . . . . . . . . . . . . . . . . . .60

Reason Code 85—Credit Not Processed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61


4515 November 2015

Chapter 7 - Dispute Resolution

7.7 DISPUTE GROUP 6—NON-RECEIPT GOODS/SERVICES . . . . . . . . . . . . . . . . . . . . . .63

Reason Code 30—Services Not Provided or Merchandise Not Received . . . . . . . . . . . . . .63

Reason Code 90—Non-Receipt of Cash or Load Transaction Value

at ATM or Load Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63


15 November 201546


7.1 INTRODUCTIONThis chapter governs the Chargeback and Representment processes for Domestic Transactions in the United Kingdom where these differ from the Visa Europe Operating Regulations.

This Chapter 7 does not apply to Domestic Transactions in Gibraltar or Extended Domestic Transactions and the provisions of the Visa Europe Operating Regulations will therefore apply to such Transactions.

Table 7-1 Chargebacks at a Glance: Listed in Numerical Order

ReasonCode

Reason Code Title DisputeGroup

30 Services Not Provided or Merchandise Not Received 6

41 Cancelled Recurring Transaction 5

53 Not as Described or Defective Merchandise 5

57 Fraudulent Multiple Transactions 2

62 Counterfeit Transaction 2

70 Card Recovery Bulletin or Exception File 3

71 Declined Authorization 3

72 No Authorization 3

73 Expired Card 3

74 Late Presentment 4

75 Transaction Not Recognized 1

76 Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation

4

77 Non-Matching Account Number 4

78 Service Code Violation 3

80 Incorrect Transaction Amount or Account Number 4

81 Fraud—Card-Present Environment 2

82 Duplicate Processing 4

83 Fraud—Card-Absent Environment 2

85 Credit Not Processed 5

86 Paid by Other Means 4

90 Non-Receipt of Cash or Load Transaction Value at ATM or Load Device 6

93 Merchant Fraud Performance Program 2


4715 November 2015


7.2 DISPUTE GROUP 1—REQUEST FOR INFORMATIONA Transaction Receipt or T&E Document Fulfilment was illegible, or the Cardholder does not recognize the Transaction.

7.2.A Reason Code 75—Transaction not RecognizedReason code 75 is amended as follows:

Chargeback Rights and Limitations

Any of the following that apply:1. Any of the Chargeback Rights and Limitations, as specified in Visa Europe

Operating Regulations, Chapter 10, Reason Code 75.2. Chargeback is invalid for Cardholder-Activated Transactions.

Documentation As specified in Visa Europe Operating Regulations, Chapter 10, Reason Code 75.


15 November 201548


7.3 DISPUTE GROUP 2—FRAUDA fraudulent Transaction was processed, or the Account Number used to process the Transaction was fictitious or no longer valid, or a Merchant was identified by the Merchant Fraud Performance Program.

7.3.A Reason Code 57—Fraudulent Multiple TransactionsReason code 57 is amended as follows:

7.3.B Reason Code 81—Fraud—Card-Present Environment

Dispute Group 2 Reason Code 81 Condition 1Condition 1 is amended as follows:




Operating Regulations, Chapter 10, Reason Code 57.2. Chargeback is invalid for ATM, Plus and Mail/Phone Order Transactions.3. Chargeback minimum for a T&E Transaction is £20.4. Minimum Chargeback amount is £10.




Operating Regulations, Chapter 10, Reason Code 81.2. For Cardholder-Activated Transactions, Account Number must both:

a) Be listed on the Exception File with a Pickup Response on or below the Processing date of the Chargeback; and

b) Remain on the Exception File for a minimum of 90 calendar days following the Chargeback.

3. Chargeback is invalid for an Automated Fuel Dispenser Transaction that both:a) Originated with a Counterfeit Card; andb) Received an Approval Response that included a “90” or “91” in the POS

Entry Mode code field.4. Chargeback minimum for a T&E Transaction is £20.5. Minimum Chargeback amount is £10.




Operating Regulations, Chapter 10, Reason Code 81.2. Chargeback minimum for a T&E Transaction is £20.



4915 November 2015



Dispute Group 2 Reason Code 81 Condition 4Condition 4 applies to Domestic Transactions in the United Kingdom-only and as follows:

A T&E Transaction occurred at an Unattended Acceptance Terminal.




Documentation For Representation condition 3:The Electronic Documentation Transfer Method questionnaire (see Exhibit 2E in the Visa Europe Operating Regulations) and one of the following:1. Evidence of both:

a) A valid imprint for the Transaction in question; andb) PIN.

2. For a below-Floor Limit Transaction, evidence of signature or PIN and internal record or log proving Magnetic-Stripe read or Chip-Initiated, with explanation of fields.

3. For an above-Floor Limit Transaction that was key-entered following a Referral Response, all of the following:a) Referral Authorization record proving Magnetic-Stripe read or Chip-

Initiated within 24 hours of the Transaction;b) International Automated Referral Service log; andc) Evidence of PIN.

Additional Information “Signature on file” notation is not an acceptable signature.


1. Chargeback does not apply to delayed or amended charges related to a Transaction in which the Cardholder participated.

2. Chargeback does not apply to Chip-Initiated Transactions containing a valid Cryptogram with either:a) PIN obtained Online or Offline; orb) Cardholder Certificate.

3. Chargeback minimum for a T&E Transaction is £20.4. The Issuer must meet all of the following conditions prior to or on the Chargeback Processing Date:

a) Close the Cardholder account;b) List the Account Number on the Exception File with a Pickup Response, for a minimum of 30 calendar

days; andc) Report the Fraud Activity through the Visa System.

Chargeback Member Message Text

Not required

Chargeback Documentation

The Electronic Documentation Transfer Method questionnaire (see Exhibit 2E in the Visa Europe Operating Regulations) certifying that the Issuer completed all of the following on or before the Chargeback Processing Date:1. Closed the Account Number;2. Listed the Account Number on the Exception File with a pickup Response, for a minimum of 30 calendar

days; and3. Reported the Fraud Activity through the Visa System.


15 November 201550


Representment Rights and Limitations

1. For a Representment due to an Issuer failing to meet the requirements specified in Chargeback Rights and Limitations 4 the Acquirer must provide information/documentation to support this claim such as evidence indicating Card Account Number was not listed on the Exception File, or account was not closed, or Transactions were not reported as fraud.

2. Representment is invalid if Acquirer failed to respond to Retrieval Request or responded with a Nonfulfillment Message code “03” or “04”.

Representment Condition Member Message Text Documentation

1. Credit or Reversal was processed.

Either that applies:1. CRED MMDDYY ARN X..X

(23 or 24 digits)2. REVERSAL MMDDYY

None required

2. Issuer did not meet the applicable Chargeback conditions.

X..X (Specify the reason) None required

Additional Information

1. “Signature on file” notation is not an acceptable signature


5115 November 2015


7.3.C Reason Code 83—Fraud—Card-Absent EnvironmentReason code 83 is amended as follows:

A Mail/Phone Order, Recurring, Electronic Commerce Transaction, or a Transaction occurring at a casino was processed without the Cardholder’s permission, or a Fictitious Account Number was used, or no valid Card was outstanding bearing the Account Number on the Transaction Receipt.



7.3.D Reason Code 93—Merchant Fraud Performance Program Reason code 93 is amended as follows:



Operating Regulations, Chapter 10, Reason Code 83. Chargeback Right and Limitation 10 does not apply in the United Kingdom.

2. Chargeback is invalid if the Acquirer received either:a) A CVV2 result code ‘U’ and the CVV2 presence indicator in the

Authorization Request was ‘1’; orb) An AVS Result Code ‘U’ and the Authorization contained address data.

3. Chargeback minimum for a T&E Transaction is £20.




Operating Regulations, Chapter 10, Reason Code 83. Chargeback Right and Limitation 9 does not apply in the United Kingdom.

2. On or before the Chargeback Processing Date, the Issuer must list the Account Number on the Exception File with a Pickup Response, for a minimum of 30 calendar days.

3. A Cardholder Authentication Verification Value was included in the Authorization Request.

4. Chargeback is invalid if the Acquirer received either:a) A CVV2 result code ‘U’ and the CVV2 presence indicator in the

Authorization Request was ‘1’; orb) An AVS Result Code ‘U’ and the Authorization contained address data.

5. Chargeback minimum for a T&E Transaction is £20.6. Chargeback is invalid for:

a) Transactions at ATMsb) Plus Transactions.



The first Chargeback Right and Limitation, as specified in Visa Europe Operating Regulations, Chapter 10, Reason Code 93.



15 November 201552


7.4 DISPUTE GROUP 3—AUTHORIZATIONA Merchant or Member failed to follow the proper Authorization procedures.

7.4.A Reason Code 70—Card Recovery Bulletin or Exception File



7.4.B Reason Code 71—Declined Authorization

Dispute Group 3 Reason Code 71 Condition 1 Condition 1 is amended as follows:



Operating Regulations, Chapter 10, Reason Code 70.2. Chargeback is invalid for:

a) ATM and Plus Transactions.b) Chip-initiated, Offline-authorized Transactions.






a) ATM and Plus Transactions.b) Chip-initiated, offline-authorized Transactions.



Additional Information A bi-lateral EMV Liability Shift Agreement applies between the Territory and Visa Inc.






4. Minimum Chargeback amount is £101.

1. Chargeback minimum of £10 does not apply to Proximity Payments.



5315 November 2015











Chargeback minimum for a T&E Transaction is £20.



15 November 201554


7.4.C Reason Code 72—No AuthorizationReason code 72 is amended as follows:

Authorization was required for a Transaction, but the Merchant did not obtain Authorization and either:

Transaction exceeded the Floor Limit and Authorization was not obtained on the Transaction Date; or

Card was a Visa Electron Card used in an Automated Fuel Dispenser where a Status Check Authorization was used.




a) Transactions authorized through the Emergency Payment Authorization Service.

b) No-Show and Advanced Lodging Deposit Service Transactions.c) ATM and Plus Transactions.

3. Minimum Chargeback amount is £10 (£15 for Cash-Back Transactions).4. Chargeback does not apply to Transactions where the Transaction

Currency was not US dollars and the Transaction amount is within 10% of the authorized amount (to allow for currency conversion fluctuations).

5. The Issuer must ‘status’ the account internally on or before the Processing Date of the Chargeback.

6. Chargeback minimum for a T&E Transaction is £20.7. Effective from 15 September 2014 and effective until 13 October 2016,

Chargeback is invalid if a Status Check Authorization was obtained and the Transaction Amount is £100 or less.

8. Effective from 15 September 2014 and effective until 13 October 2016, Chargeback is valid only for the amount exceeding the £100 represented by the Status Check Authorization.

Representment Rights and Limitations

No Representment Rights and Limitations.

Member Message Text Any of the following that apply:1. Any of the Representment Conditions, as specified in Visa Europe Operating

Regulations, Chapter 10, Reason Code 72.2. For Representment Condition 3, CASH-BACK NOT GIVEN-DOCS TO

FOLLOW.

Documentation Any of the following that apply:1. Any of the Representment Conditions, as specified in Visa Europe Operating

Regulations, Chapter 10, Reason Code 72.2. For Representment Condition 3, any of the following:

a) Evidence that a Cash-Back was not provided and/or the Transaction did not require Authorization; or

b) For a dispute involving special Authorization procedures, as specified in Visa Europe Operating Regulations, Chapter 10, Reason Code 72.

Additional Information Refer to Visa Europe Operating Regulations, Appendix C, “Maximum Authorized Floor Limits” and Exhibit UK3D.


5515 November 2015


7.4.D Reason Code 73—Expired CardReason code 73 is amended as follows:

7.4.E Reason Code 78—Service Code ViolationReason code 78 is amended as follows:

A Merchant completed a Magnetic-Stripe or Chip Transaction when the Service Code indicated that the Card was invalid for the Transaction type and both:

a) Merchant did not obtain Authorization; andb) Issuer unable to post the Transaction to the Cardholder’s account.




a) ATM and Plus Transactions; andb) Chip-initiated, Offline-authorized Transactions.

3. Chargeback minimum for a T&E Transaction is £20.4. Minimum Chargeback amount is £10.





a) ATM, Plus and Mail/Phone Order Transactions; andb) Chip-initiated, Offline-authorized Transactions.


Member Message Text Any of the following that apply:1. Any of the Representment Conditions, as specified in Visa Europe Operating

Regulations, Chapter 10, Reason Code 78.2. UNABLE TO POST TO ACC



15 November 201556


7.5 DISPUTE GROUP 4—PROCESSING ERRORA Merchant, an Originating Member, or an Acquirer processed a Transaction incorrectly.

7.5.A Reason Code 74—Late Presentment



7.5.B Reason Code 76—Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation

Dispute Group 4 Reason Code 76 Conditions 1 and 2

Conditions 1 and 2 are amended as follows:




Operating Regulations, Chapter 10, Reason Code 74.2. Chargeback minimum for a T&E Transaction is £20; and

3. Minimum Chargeback amount is £101.4. Issuer must status the Account internally on or before the Processing Date

of the Chargeback.5. For a Recurring Transaction, the Transaction Date is more than six

calendar days prior to the Processing Date.





Operating Regulations, Chapter 10, Reason Code 74.2. Chargeback minimum for a T&E Transaction is £20.3. Issuer must status the Account internally on or before the Processing Date

of the Chargeback.




Operating Regulations, Chapter 10, Reason Code 76.2. Chargeback minimum for a T&E Transaction is £20.3. Minimum Chargeback amount is £10.







5715 November 2015


Dispute Group 4 Reason Code 76 Condition 4Condition 4 in the Visa Europe Operating Regulations does not apply in the United Kingdom.

7.5.C Reason Code 77—Non-Matching Account Number



7.5.D Reason Code 80—Incorrect Transaction Amount or Account Number


Dispute Group 4 Reason Code 80 Conditions 2 and 3Conditions 2 and 3 are amended as follows:




Member Message Text For Original Credit Transaction Exception Processing:1. ACCOUNT CLOSED2. ACCOUNT NOT ON FILE






Any of the following that apply1. Any of the Chargeback Rights and Limitations, as specified in Visa Europe

Operating Regulations, Chapter 10, Reason Code 80.2. For a T&E Transaction, Chargeback is valid only when the difference in the

amounts exceeds £20 or local currency equivalent.3. Chargeback minimum for a T&E Transaction is £20.









15 November 201558


7.5.E Reason Code 82—Duplicate Processing


7.5.F Reason Code 86—Paid by Other MeansReason code 86 is amended as follows:




3. Minimum Chargeback amount is £101.4. Minimum waiting period 15 days from the Transaction Date.


Member Message Text Any of the following that apply:1. Any of the Member Message Text, as specified in Visa Europe Operating

Regulations, Chapter 10, Reason Code 82.2. DIFF APPL TRNX COUNTERS




Operating Regulations, Chapter 10, Reason Code 86.2. Chargeback is invalid for disputes concerning quality of goods or services,

late receipt of tickets or vouchers through postal service or No-Show Transaction.




5915 November 2015


7.6 DISPUTE GROUP 5—CANCELLED/RETURNEDA Cardholder properly cancelled a Recurring Transaction or returned merchandise and the Merchant did not process a Credit Transaction Receipt, or a cancelled T&E Transaction or Timeshare Transaction was processed, or an Originating Member sent an Original Credit that was refused by the Recipient or is prohibited by local law.

7.6.A Reason Code 41—Cancelled Recurring Transaction/Instalment Payment TransactionThe Merchant continued to charge a Cardholder for a Recurring Transaction/Instalment Payment Transaction despite notification of cancellation.

Reason Code 41, Conditions 1, 2 and 3Effective for Chargebacks with a Processing Date up to and including 17 April 2015, Conditions 1, 2 and 3 in the Visa Europe Operating Regulations do not apply for Domestic Transactions in the United Kingdom.

Reason Code 41, Condition 4Effective for Chargebacks with a Processing Date up to and including 17 April 2015, Condition 4 applies in the United Kingdom as specified in Visa Europe Operating Regulations, Chapter 10, Reason Code 41.

Reason Code 41, Condition 5Effective for Chargebacks with a Processing Date up to and including 17 April 2015, Condition 5 applies in the United Kingdom as specified in the Visa Europe Operating Regulations, Chapter 10, Reason Code 41.

7.6.B Reason Code 53—Not as Described or Defective Merchandise





Operating Regulations, Chapter 10, Reason Code 53.2. Chargeback is invalid for ATM Cash Disbursements.3. Chargeback minimum for a T&E Transaction is £20.

4. Minimum Chargeback amount is £101.5. Issuer may be required to provide proof of shipping of returned

merchandise. Proof of receipt of merchandise by Merchant is not required.





Operating Regulations, Chapter 10, Reason Code 53.2. Chargeback is invalid for ATM Cash Disbursements.3. Chargeback amount must not exceed original Transaction amount.4. Chargeback minimum for a T&E Transaction is £20.

5. Minimum Chargeback amount is £101.6. Issuer may be required to provide proof of shipping of returned

merchandise. Proof of receipt of merchandise by Merchant is not required.




15 November 201560


7.6.C Reason Code 85—Credit Not Processed


Dispute Group 5 Reason Code 85 Condition 2Effective for Chargebacks with a Processing Date on or after 16 October 2015, Condition 2 is amended as follows:

Dispute Group 5 Reason Code 85 Condition 3Effective for Chargebacks with a Processing Date up to and including 15 October 2015, Condition 3 is amended as follows:



Operating Regulations, Chapter 10, Reason Code 85.2. Chargeback is invalid for ATM and Plus Transactions.3. Chargeback minimum for a T&E Transaction is £20.















Documentation Any of the following that apply:1. As specified in Visa Europe Operating Regulations, Chapter 10, Reason

Code 85.2. If applicable, the Electronic Documentation Transfer Method questionnaire

(see Exhibit 2E in the Visa Europe Operating Regulations) certifying that Cardholder attempted to resolve with Merchant for an Electronic Commerce Transaction.


6115 November 2015


Dispute Group 5 Reason Code 85 Condition 4Effective for Transactions with a Processing Date up to and including 15 October 2015, Condition 4 is amended as follows:

Dispute Group 5 Reason Code 85 Condition 5Effective for Transactions with a Processing Date up to and including 15 October 2015, Condition 5 is amended as follows:


















15 November 201562


7.7 DISPUTE GROUP 6—NON-RECEIPT GOODS/SERVICESA Cardholder did not receive ordered merchandise or services, or cash from an ATM, or Load Transaction value from a Load Device.

7.7.A Reason Code 30—Services Not Provided or Merchandise Not Received


7.7.B Reason Code 90—Non-Receipt of Cash or Load Transaction Value at ATM or Load Device


Cardholder did not receive, or received only a portion of cash or Load Transaction value.



Operating Regulations, Chapter 10, Reason Code 30.2. Chargeback is invalid for disputes concerning quality of goods or services,

late receipt of tickets or vouchers through postal services.3. Chargeback minimum for a T&E Transaction is £20.4. Minimum Chargeback amount is £10.




Operating Regulations, Chapter 10, Reason Code 90.2. Chargeback is invalid for Proximity Payments.3. Chargeback minimum for a T&E Transaction is £20.4. Minimum Chargeback amount is £10.



6315 November 2015


Global Support Services

8.1 INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

8.2 GLOBAL CUSTOMER ASSISTANCE SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67Service Participation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67


6515 November 2015


Chapter 8 - Global Support Services

8.1 INTRODUCTIONThis Chapter 8 governs the global support services offered by Visa Europe for use with Visa Platinum Cards issued to Cardholders in the United Kingdom. This Chapter 8 does not apply to Visa Platinum Cards issued to Cardholders in Gibraltar.

8.2 GLOBAL CUSTOMER ASSISTANCE SERVICESThe Visa Europe Operating Regulations, Section 3.2.J is amended to include the requirements for Visa Platinum Cards.

8.2.A Service Participation RequirementsThe Visa Europe Operating Regulations, Table 3-3, “Global Customer Assistance Services Requirements by Visa Cards Product and/or Visa Card Program” is amended to include the requirements for Visa Platinum Cards.

Table 8-1 Global Customer Assistance Services Participation Requirements by Card Type

Card Type Lost/Stolen Reporting Services

Emergency Cash Service

Emergency Card Replacement Service

Cardholder Inquiry Service

Emergency Legal and Medical Referral

Platinum Required Required Required Required Required


6715 November 2015


Exhibits

UK3D CERTIFICATE OF AUTHORIZATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

UK8B REQUEST FOR COLLECTION ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

UK9A CARD ACCEPTANCE COMPLAINT FORM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

UK10A VALUE-ADDED SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74


6915 November 2015


Appendix A - Exhibits

Exhibit UK3D CERTIFICATE OF AUTHORIZATIONInstructions: This form must be completed for each Representment made in accordance with Chargeback reason code 72 and must accompany the Dispute Resolution Form (Exhibit 2E in Visa Europe Operating Regulations). This form is not necessary where a Certification of Special Authorization Representment Amount is required (see the Visa Europe Operating Regulations) or where the Representment is made in relation to a Domestic Transaction in Gibraltar or an Extended Domestic Transaction.

To BIN From BIN

Account Number Estimated Input Date

Acquirer Reference Number Cardholder Name

Chargeback Receipt Date Representment Amount

Authorization Details

Date Amount

Issuer’s Approval Code

Method of Authorization (select one) Manual Authorizer V.I.P. or Visa Europe Authorisation Service Emergency Procedures V.I.P. System User or Visa Europe Authorisation Service System User (see Visa Europe Operating

Regulations)

Issuer’s Authorizing Member Contacted?Yes No

(As specified in Visa Europe Operating Regulations)

Comments

Prepared by


7115 November 2015


Exhibit UK8B REQUEST FOR COLLECTION ASSISTANCE

To Date

Requested by Name (Issuer) City Postcode

Telephone Fax

BIN Person to Contact

Cardholder Information

Account Number Cardholder Name Spouse

Address

Telephone City Postcode

Employer Address Telephone

Spouse’s Employer Address Telephone

Account Information

Previous Balance Amount Past Due Months Past Due

Minimum Acceptable Payment Billing Date Number of Cards Out

Expiration Date Date Last Paid Amount Paid

Assistance Requested

Pick-up ______ cards Contact for minimum acceptable payment

Contact for balance in full Obtain specific repayment arrangements

Other

Note: Do not place this account with a collection agency or attorney without the consent of the issuer.

Brief description of previous collection attempts.

The receiving member should complete the following information.After completing collection assistance, sign and return this form to the sender.

Date request received Assigned to TelephoneFax

Description of assistance provided

Results of the contact

If applicable, amount and date amount promised

Comments


15 November 201572


Exhibit UK9A CARD ACCEPTANCE COMPLAINT FORMInstructions: Members should complete this form upon the discovery of suspected Card acceptance or Transaction processing violations that may be protected through the enforcement of the Visa Europe Operating Regulations, but are not covered under Chargeback or Compliance rights. Visa Europe will maintain a record of all complaints received. For possible enforcement action, all supporting documentation must be attached and all fields must be completed in English. This form must be completed by a Member and may not be given to a Cardholder, a Merchant, or any other third party. Members must submit this form and any documentation to Visa Europe. Visa Europe reserves the right to intervene at its discretion.All information must be legibly printed or typed – (* denotes mandatory information).

Region Record Number(Visa Europe use)

Member Record Number(if applicable, such as Roll Number)

Issuer Details*

Name BIN

Country

Visa Card/Visa Electron Card (delete as appropriate)

Transaction Information*

Cardholder Name* Account Number*

Acquirer Name(For ATM Cash Disbursements, provide disbursing member information.)

BIN

Country

Acquirer Reference Number Dispute Amount

Merchant ID Reference Number MCC

Merchant Name* Merchant Location (Address/City/Country)*

Merchant Acceptance Channel* Face to Face Mail/Telephone Order Internet

Tick most appropriate description of the complaint, provide brief explanation and attach documentation

Surcharge imposed Min/max transaction amount imposed Merchant rebilling after chargeback Authorization-related issue Car rental required purchase of CDW Non-acceptance of card

Improper use of service mark Currency conversion issue Additional ID requested Card confiscated Purchase with cash-back Other (provide details)

Explanation (complete for all complaints)*

Results/details of Issuer Base I research*

Complaint submitted by*

Name Member Name

Telephone Email

Send this form and all appropriate documentation to the [email protected].


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Exhibit UK10A

VALUE-ADDED SERVICESTable A-1 Value-Added Services

Category Feature Headline Benefit Applicable Points

Home and Motor Roadside assistance UK and Europe assistance and insured benefit, worth up to £200

5

Homecare service Full service with insured benefits, worth up to £500, including but not limited to call-out, labour, parts and materials for:

• Plumbing and drainage;

• Electrical and/or gas supply;

• Primary heating system (where heating cover is included);

• Security and glazing;

• Roof damage; and

• Pests.

4


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Security Standard purchase protection

• £5,000 per annum

• £1,000 per incident

• £500 per item

1

Enhanced purchase protection

• £25,000 per annum

• £7,500 per incident

• £2,500 per item

2

Shop safe - extended warranty, price promise

• Up to £5,000 insured benefit per annum

• Up to three years additional cover

• Best prices on the high-street guaranteed up to £2,000 difference

2

ID theft protection (Card fraud)

• Assistance services to repair credit profile

• £7,500 financial losses

2

Text alerts, both domestic and abroad

£0.03 per text (assuming 50 texts per year = £1.50)

4

Real-time scoring Real-time scoring, where a Transaction is intercepted via the Visa System, diverted out to be scored and then forwarded to the Issuer. Banks receive fully-derived risk scores for each Transaction at the same time as the Authorization Request.

5

Card protection Lost and stolen card and document backup and replacement

2

ATM theft and assault protection

• £500 per annum

• £250 per incident

1

Mobile phone insurance

• £300 per handset

• £200 unauthorized calls

2

Credit bureau alerts Access to credit scoring 5

Visa device profiling ATM profiling generates three reports for Members. These reports list all suspicious ATMs identified in the previous 24 hours, and provides details of the Cards used and the associated Transaction details.

2

Safety advice (red 24) N/A 1

Table A-1 Value-Added Services (Continued)



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Travel Usage based worldwide travel insurance for Cardholders of Visa Select Cards and the family of Cardholders of Visa Select Cards, where dependants are under 26 years old

Medical expenses, worth up to £1 million

6

Non-usage based worldwide travel insurance for Cardholders of Visa Select Cards and the family of Cardholders of Visa Select Cards, where dependants are under 26 years old

Medical expenses, worth up to £1 million

9

Travel accident insurance

Up to £250,000 2

Travel inconvenience benefit

• £150 benefit for delays

• £500 benefit for missed departures

2

Priority pass Associate membership only, no visits included

3

Priority pass Five visits included 10

Worldwide collision damage waiver

£40,000 worldwide cover 4

Rewards Rewards at 50 basis points cashback

N/A 10

Concierge available 24 hours a day, both domestic and overseas

Affluent level 8

Ticket booking for hospitality and air travel

9am-7pm, Monday to Sunday 3

Shopping events Discounts and events exclusive for Cardholders of Visa Select Cards, twice a year

3

Visa premium hotel and lodging discount scheme

N/A 1




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Card pricing No foreign exchange markup or commission

£500 per 0.0275 percent 5

No cash advance fee • £250 per 2.5 percent

• Five percent take up

3

Lower APR than standard Cards (at least 200 basis points)

N/A 5




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Defined Terms

Visa Definitions

This appendix contains definitions that are used in the Visa Europe Operating Regulations—United Kingdom and Gibraltar. Definitions that are specific to Visa Europe Transactions are marked [VE] and definitions that are specific to Domestic Transactions or Extended Domestic Transactions are marked [UK].

Numerics 3-D SecureThe Authentication Method that is the global authentication standard for Electronic Commerce Transactions.

A Account Funding TransactionA Transaction that transfers funds from a Cardholder’s account to another Cardholder’s account.

Account NumberAn Issuer-assigned number that identifies an account in order to post a Transaction.

AcquirerA Member that (a) enters into an agreement with a Merchant for the display of any of the Licensed Marks and the acceptance of Visa Products and Services or (b) disburses currency to a Cardholder.

Acquirer Confirmation AdviceA message sent from an Acquirer to an Issuer confirming the final Transaction Amount.

Acquirer Reference NumberA 23-digit identification number included in a Clearing Record, as specified in the BASE II Clearing and Settlement manuals and the Visa Europe System Manuals.

AirlineEffective until 15 October 2015, a passenger airline Merchant.

Effective from 16 October 2015, a Merchant that transports passengers on an aircraft.

Approval ResponseAn Authorization Response where the Transaction was approved.

ArbitrationA process whereby financial liability for Transactions processed through Interchange that are presented and charged back is determined.


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Appendix B - Defined Terms

Arbitration and Compliance CommitteeA Visa Europe committee that resolves certain disputes that arise from Chargebacks or from violations of any rules governing a Transaction.

ATMAn Unattended Acceptance Terminal that has Electronic Capability, accepts PINs, and disburses currency.

ATM AcquirerAn Acquirer that provides ATM services.

ATM Cash DisbursementA Cash Disbursement, obtained at an ATM displaying the Visa Brand Mark, Plus Symbol or Visa Electron Symbol, for which the Cardholder's PIN is accepted.

Authentication MethodA protocol that is set by Visa Europe that establishes the minimum standards for authenticating the Cardholder in an Electronic Commerce Transaction.

AuthorizationThe approval of a Transaction by either an Issuer, a Visa System Processor or Stand-In Processing.

Authorization RequestA Merchant’s or Acquirer’s request for an Authorization.

Authorization ReversalA process whereby a Merchant requests cancellation of an Authorization.

Automated Fuel DispenserAn Unattended Acceptance Terminal that dispenses only fuel.

B Balance EnquiryA Cardholder request for his/her account balance that is initiated at an ATM and processed as a separate, non-financial Transaction.

BASE IIThe VisaNet system that provides deferred Clearing and Settlement services to Members.

BINA six digit number assigned by ISO to Visa Europe and used to identify a Member or Visa System Processor for Authorization, Clearing or Settlement processing.

BranchThe office of a Member where Manual Cash Disbursements must be made and Cards may also be issued.

Branch Outlet [UK]An ATM located at a Visa Member’s premises, where Visa Europe Member premises are defined as offices conducting banking services which are branded, managed and staffed by the Visa Europe Member.


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C CardA payment card, device or any other electronic or virtual product or account, which is capable of completing a payment transaction and is issued by a Member for use in connection with the Visa Enterprise and bears a Licensed Mark.

Card-Absent EnvironmentAn environment where a Transaction is completed under both of the following conditions:

Cardholder is not present; and Card is not present.

Card-Not-Present Environment [UK]An environment where a Transaction is completed under both of the following conditions:

Cardholder is not present; and Card is not present.

Transactions in this environment include the following: Mail/Phone Order Transactions; Recurring Transactions; and Telephone Service Transactions.

Transactions in this environment exclude Face-To-Face Transactions.

Card-Present EnvironmentAn environment that comprises the conditions of either the Face-To-Face or an Unattended Environment.

Card Recovery Bulletin (CRB)A directory of blocked Account Numbers and blocked BINs, listed on the Exception File, intended for distribution to Merchants.

Card Verification Value (CVV)A unique check value that is calculated from the data encoded on the Magnetic Stripe using a secure cryptographic process and is used to validate Card information during the process of obtaining Authorization.

Card Verification Value 2 (CVV2)A unique check value printed on the back of a Card, which is generated using a secure cryptographic process.

CardholderA Person who is issued with and authorized to use a valid Card.

Cardholder-Activated TransactionA Transaction that is initiated by a Cardholder at an Unattended Acceptance Terminal.

Cardholder Authentication Verification Value

A unique value transmitted by an Issuer, or by Visa Inc. or Visa Europe, in response to an Authentication Request.

Cardholder Inquiry ServiceA service that assists a Cardholder in reaching its Issuer when calling the Visa Customer Care Service Sites for account information.


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Cardholder Verification LimitThe Transaction Amount for Proximity Payments above which Cardholder Verification must be performed.

Cardholder Verification MethodInstructions encoded within a Chip that define how the authenticity of a Cardholder’s identity is to be verified. For Portable Payment Devices, CDCVM is a valid Cardholder Verification Method.

Cash-BackCash obtained from a Merchant through use of a Card, in conjunction with, and processed as, a Retail Transaction.

Cash DisbursementA Transaction under which currency (including travelers cheques) is paid out to a Cardholder using a Card, excluding Cash-Back.

CDCVMA Cardholder Verification Method approved by Visa Europe and performed on an Electronic Consumer Device to verify a Cardholder's identity. Passcode is a type of CDCVM.

ChargebackA Transaction that an Issuer returns to an Acquirer.

Cheque [UK]A Travellers Cheque that a Member issues and that bears Visa Marks.

ChipAn electronic component designed to perform processing or memory functions.

Chip CardA Card embedded with a Chip that communicates information to a Point-of-Transaction Terminal.

Chip-Initiated TransactionA Transaction using a Chip Card that is both EMV-Compliant and VIS-Compliant that is processed at a Chip-Reading Device using Full-Chip Data, and limited to Visa Smart Payments

Chip-ReadingThe ability of a device to read and process Transactions from a Payment Application on a Chip Card, limited in this context to Visa Smart Payments.

Chip-Reading DeviceA Point-of-Transaction Terminal capable of reading, communicating, and processing Transaction data from a Chip Card.

Chip TransactionA Transaction where the Chip on a Chip Card is read by a Chip-Reading Device.

ClearingAll of the functions necessary to collect a Clearing Record from an Acquirer in the Transaction Currency and deliver it to the Issuer in the Billing Currency, or to reverse this Transaction, or to process a Fee Collection Transaction.

Clearing RecordA record of a Presentment, Chargeback, Representment, Reversal, or Adjustment in the format necessary to clear the Transaction.


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ComplianceA process whereby disputes that arise from violations of any rules governing a Transaction (when the requesting Member can certify that a financial loss has occurred or will occur for a specific amount), and no Chargeback right is available, are determined.

Compliance CommitteeA Visa Europe committee that resolves certain disputes between Members that arise from violations of the Visa Europe Operating Regulations.

Contactless CardsSee Proximity Payment Device.

Contactless IndicatorThe Trademark set out below:

Convenience [UK]An ATM is classified as Convenience if it is not located at a Visa Europe Member premises.

Counterfeit CardOne of the following:

A device or instrument that is printed, embossed, or encoded so as to purport to be a Card, but that is not a Card because an Issuer did not authorize its printing, embossing, or encoding

An instrument that is printed with the authority of the Issuer and that is subsequently embossed or encoded without the authority of the Issuer

A Card that an Issuer has issued and that is altered or re-fabricated, except one on which the only alteration or re-fabrication comprises modification of the signature panel or Cardholder signature

Counterfeit TransactionA Transaction using a Counterfeit Card.

Counterfeit Transaction ReceiptA Transaction Receipt generated by a Counterfeit Transaction.

Credit Card [VE]A Card that offers the Cardholder a line of credit, specific to that Credit Card account and the ability to revolve part of any outstanding balance, or all of the outstanding balance, on the Credit Card account during each statement cycle.

Credit TransactionA Transaction where a Merchant's refund or price adjustment is credited to a Cardholder's account.

Credit Transaction ReceiptA Transaction Receipt evidencing a Credit Transaction.

Cross-Border Acquirer [VE]An Acquirer that has a Merchant Agreement with a Merchant located in a country different than the Acquirer’s principal place of business.


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CryptogramA value resulting from a process using an encryption algorithm and key data elements.

D Debit Card [UK]A Visa Debit Card which accesses a current or deposit/savings account, and displays the Visa Brand Mark with Debit Identifier, in line with the Visa Europe Operating Regulations requirements.

Debt Repayment IndicatorA Transaction indicator for payments relating to debt.

Deferred Debit Card [VE]A Card linked to an account whereby the Transactions are accumulated with other Transactions on a deferred basis, a statement is issued and paid in full.

Delayed or Amended Charge TransactionEffective until 15 October 2015, a Transaction for Hotel, CruiseLine or Car Rental Company charges relating to a previous Transaction that remain unpaid at the Transaction Date of that previous Transaction and for which further authorization from the Cardholder is not required.

Delayed TransactionEffective from 16 October 2015, a Transaction for goods or services or other charges that remain unpaid and for which the Cardholder has given prior consent to charge that Cardholder’s Account Number.

Direct (Immediate) Debit Card [VE]A Card linked to a current (or deposit access) account to which a Transaction is debited immediately (in a maximum of two working days) on receipt of the Transaction by the Issuer.

Domestic InterchangeInterchange of a Domestic Transaction.

Domestic TransactionA Transaction where the Issuer of the Card used and the Merchant Outlet or ATM where the Card is used is located in the same country.

Dual Card ProgrammeA programme where an Issuer provides cardholders with a single line of credit that is accessed by both a Visa Card and a card of a Visa Europe Competitor, and where the Visa Card is solicited or marketed as a companion product to the card of the Visa Europe Competitor.

The Dual Card Programme is available as a UK pilot only.

Dynamic Currency Conversion (DCC)The conversion of the purchase price of goods or services from the currency of the Merchant Outlet to the Billing Currency as agreed to by the Cardholder and Merchant. That currency becomes the Transaction currency, regardless of the Merchant’s local currency.

E Electronic CapabilityPoint-of-Transaction Capability where all of the following are true:

Zero Floor Limit applies (or the terminal is capable of reading and acting upon the Service Code on the Magnetic Stripe or information provided in the Chip);

Authorization Response is obtained Online, or as instructed by the Issuer; and Authorization Response and Transaction Receipt data are captured electronically.


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Electronic Commerce Indicator (ECI)A Transaction indicator for Electronic Commerce Transactions.

Electronic Commerce TransactionA Transaction between a Merchant and a Cardholder over the internet.

Electronic Consumer DeviceAn electronic device that contains one or more Cards and that may also contain payment devices from other payment systems. Electronic Consumer Devices include but are not limited to mobile phones and tablets.

Electronic Documentation Transfer Method An electronic documentation transfer method approved by Visa Europe.

Emergency Cash Disbursement ServiceA Cash Disbursement by an Acquirer to a Cardholder or purchaser of Travelers Cheques who has reported his/her Card or Travelers Cheques lost or stolen.

Emergency Payment Authorization ServiceA service offered to Cardholders of Visa Infinite Cards and Visa Signature Cards when that Cardholder is awaiting receipt of an Emergency Replacement Card or awaiting an Emergency Cash Disbursement whereby verbal Authorization may be permitted for a Transaction.

EMVTechnical specifications developed (jointly by Europay International, MasterCard International, and Visa International) to provide standards for processing debit and credit payments, and ensure global interoperability for the use of Chip technology in the payment industry.

EMV-CompliantA Card or Point-of-Transaction Terminal application that complies with the requirements set by EMVCo, as amended by EMVCo from time to time and has been tested, approved and remains approved by EMVCo, Visa Inc, Visa Europe or their appointed agents.

Endorsement DateFor Transactions cleared through BASE II, the Endorsement Date means the date that the Acquirer prepares the Transaction for processing before submitting that Transaction into Interchange.

For Transactions cleared through the Single Message System, the Endorsement Date means the Settlement Date, as shown in the 'Settlement Date' field on the Clearing Record.

Exception FileA Visa System file of Account Numbers for which the Issuer has pre-determined the Authorization Response, which a Member accesses Online.

Expired CardA Card on which the embossed, encoded, or printed expiration date has passed.

Extended Domestic TransactionsA Transaction where:

The Issuer of the Card is located in Gibraltar and the Merchant Outlet or ATM where the Card is used is located in the United Kingdom; or

The Issuer of the Card is located in the United Kingdom and the Merchant Outlet or ATM where the Card is used is located in Gibraltar.


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F Face-To-Face EnvironmentAn environment where a Transaction is completed under all of the following conditions:

Card or Proximity Payment Device is present; Cardholder is present; and Individual representing the Merchant or Acquirer completes the Transaction.

Fallback TransactionWhere a Chip-Reading Device's inability to read the Chip prevents a Chip-initiated Transaction from being completed and the Transaction is instead completed using an alternative means of data capture and transmission.

Fictitious Account NumberAn Account Number that has not been issued by the Member that is licensed to use the BIN relating to such Account Number.

Floor LimitA currency amount for single Transactions for specific types of Merchant and specific types of Transaction above which Authorization is required.

Foreign CurrencyA currency other than the official national currency of the country where the Merchant Outlet, Branch or Unattended Acceptance Terminal is located.

Foreign Currency [UK]A currency other than the official national currency of the country where the Merchant Outlet or Branch is located.

Fraud ActivityA Transaction that an Issuer reports as fraudulent when either a:

Fraudulent User used a Card or its Account Number; or Card was obtained through misrepresentation of identification or financial status.

FulfilmentA document that the Acquirer supplies in response to a Retrieval Request.

Full-Chip DataData that:

Conforms to EMVCo minimum mandated requirements; Supports cryptographic validation Online; and Records the Card and terminal interactions completed during a Transaction.

G Global Customer Assistance Services (GCAS)Emergency assistance provided by the Issuer, or by Visa Customer Care Service Sites on behalf of an Issuer, to Cardholders and purchasers of Travellers Cheques, while travelling outside their city of residence.

H HotelEffective until 15 October 2015, a hotel Merchant.


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I Immediate PaymentA Visa Direct Transfer where the Recipient Member makes the funds sent via the Original Credit available to the Cardholder within 30 minutes of sending an Approval Response to the Service Provider Member.

ImprintCardholder data embossed, printed or encoded on a Card, which is transferred on to a Transaction Receipt either manually or electronically.

Input DateThe Edit Package run date on which a Member submits its outgoing Interchange File, or, for Domestic Transactions, the date on which the Member processes its outgoing Interchange File.

Instalment TransactionThe single purchase of goods or services billed to a Cardholder’s account in multiple segments, over a period of time agreed to between that Cardholder and a Merchant.

Integrated Card Verification Value (iCVV) A unique check value that is calculated, using a secure cryptographic process, from the Magnetic Stripe Image data on a Chip and is used to validate Card information during the process of obtaining Online Authorization. It is a different value to the Card Verification Value to distinguish between Chip-read data and Magnetic Stripe-read data.

InterchangeThe exchange of Clearing Records between Customers or between Members or between Customers and Members.

Interchange Reimbursement FeeA fee reimbursed by a Member in the Clearing and Settlement of an Interchange Transaction.

Interchange TransactionA Transaction where the Issuer and the Acquirer are different, including any Transactions with issuers or acquirers that are Customers.

International AirlineAn Airline that sells tickets directly in its own name in two or more countries, or operates scheduled flights between two or more countries, or both.

International Automated Referral ServiceA Visa System service that enables a Visa System Processor to obtain an immediate reply to a Referral Response.

International TransactionA Transaction where (i) the Merchant Outlet or ATM acquiring such Transaction is located in the Territory, where the Issuer of the Card used for such Transaction is a Customer, or (ii) the Merchant Outlet or ATM acquiring such Transaction is located outside the Territory, where the Issuer of the Card used for such Transaction is a Member.

IssuerA Member that issues Cards to a Cardholder and maintains the contractual privity relating to such Card with that Cardholder.


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J, K, L LiabilityAs specified in the Visa Europe Operating Regulations, Section 1.11, any liability under any theory or form of action whatsoever, in law or in equity, including contract or tort (including negligence), even if the responsible party has been notified of the possibility of such damages. The term also includes liability for infringement of others’ intellectual property rights or any liability for Claims of third parties.

Licensed MarksVisa marks and non-Visa marks.

Load DeviceAn ATM or stand-alone device that a Cardholder uses to add or remove value from a stored value application on a Chip Card.

Load TransactionA Transaction that adds monetary value to a Card.

Lodging MerchantEffective from 16 October 2015, a Merchant that sells and provides overnight accommodation at a fixed location.

Lodging Merchants include establishments such as apartments, bed and breakfast establishments, cabins, campgrounds, condominiums, cottages, hostels, hotels, inns, motels, resorts, and houses rented as short-term accommodation.

M Magnetic StripeThe magnetic tape or holographic magnetic stripe on a Card that contains the necessary information to complete a Transaction.

Magnetic-Stripe Card A Card that has a Magnetic Stripe.

Magnetic-Stripe DataData contained in the Magnetic Stripe and replicated in the Chip.

Magnetic-Stripe TerminalA terminal that reads the Magnetic Stripe on a Card.

Mail/Phone Order MerchantA Merchant that completes a Mail/Phone Order Transaction.

Mail/Phone Order TransactionA Transaction where a Cardholder orders goods or services from a Merchant by telephone, mail or other means of telecommunication, and neither the Card nor the Cardholder is present at the Merchant Outlet.

Manual Authorizer A Processor that does not use the Visa System.

Manual Cash DisbursementA Cash Disbursement obtained with a Visa Card or Visa Electron Card in a Face-To-Face Environment.


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Mark [UK]A word, name, design, symbol, or other device, or any combination thereof, that an entity adopts to identify its goods or services. The Visa Europe Operating Regulations refers to the following categories of Mark:

Acceptance Mark ATM Acceptance Mark Design Hologram Logotype Non-Visa Marks Olympic Marks Product Name Program mark Service mark Symbol Visa Brand Mark Visa Brand Name Visa Marks Wordmark

Refer to the Visa Product Brand Standards for a description of the Visa Marks.

MemberFinancial institutions or other entities that use or offer for use Visa Products and Services in and/or outside the Territory under sub-licence from Visa Europe or an Affiliate of Visa Europe.

Member Message FieldA text field in the Visa System record of a Chargeback or Representment that contains pre-formatted messages.

MerchantAny Person that enters into an agreement with an Acquirer for participation in the Visa Enterprise for the acceptance of Cards for purposes of originating payment transactions under any Visa Marks.

Merchant AgreementA contract between a Merchant and an Acquirer containing their respective rights, duties and obligations for participation in the Acquirer's Visa Card Program and/or Visa Card Product.

Merchant Category Code (MCC)A code designating the principal trade, profession or line of business in which a Merchant is engaged.

Merchant OutletEither:

The physical premises of the Merchant at which the Transaction is completed; or For an Electronic Commerce Merchant, Sponsored Merchant or a Mail/Phone Order

Merchant the Merchant Outlet shall be:— Where the Electronic Commerce Merchant, Sponsored Merchant or the Mail/Phone

Order Merchant has a Permanent Establishment, the address of the Permanent Establishment through which the Transaction is completed;

— If the Electronic Commerce Merchant, Sponsored Merchant or the Mail/Phone Order Merchant does not have a Permanent Establishment, the address for which the Electronic Commerce Merchant, Sponsored Merchant or the Mail/Phone Order Merchant holds a valid business licence; and


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— If the Electronic Commerce Merchant, Sponsored Merchant or the Mail/Phone Order Merchant does not have a Permanent Establishment and does not hold a valid business licence, the Electronic Commerce Merchant's, Sponsored Merchant's or the Mail/Phone Order Merchant's address for correspondence for the payment of its taxes relating to its sales activity.

N Nonfulfillment MessageA response to a Copy Request indicating that the Acquirer will not provide a copy through the Electronic Document Transfer Method.

Non-Secure TransactionAn Electronic Commerce Transaction that has no data protection.

No-Show TransactionA Transaction that a Hotel or a Car Rental Company completes, resulting from a Cardholder's alleged failure to cancel or use a hotel or vehicle rental reservation.

O Offline An environment where Transactions may be completed without Online Authorization by an Issuer, its Processor or Stand-In Processing and authentication or verification for Chip Transactions occurs using parameters encoded in the Chip.

Offline AuthorizationAn Issuer-controlled process that allows an Authorization Request for a Chip Transaction to be processed Offline in accordance with the Merchant's floor limit and the Issuer-defined Chip controls or the Service Code on the Magnetic Stripe of the Card, as applicable, in a below-Floor Limit environment without sending the request to the Issuer.

OnlineAn environment where authentication or verification occurs using an electronic communications network other than voice.

Online Authorization A method of requesting an Authorization Online.

Online PIN VerificationA process used to verify Cardholder identity by sending an encrypted PIN value to the Issuer for validation in an Authorization Request.

Original CreditA Transaction initiated by a Member either directly or on behalf of its Merchant that results in a credit to the Account Number of a Visa Card or a Visa Electron Card for a purpose other than refunding a purchase.

Originating MemberAn Issuer or an Acquirer that initiates an Original Credit.

P Parking TransactionA Transaction that has a Transaction Amount of €50 or less, or local currency equivalent, presented by a Merchant with a qualifying Merchant Category Code, that is conducted in an Unattended Environment and for which there is no Cardholder Verification.

Partial AuthorizationAn Authorization for an amount less than the amount requested by a Merchant for a Transaction on a Prepaid Card.


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PasscodeA code entered by the Cardholder into the Electronic Consumer Device and used by the Portable Payment Device to authenticate the Cardholder.

Pickup ResponseAn Authorization Response where the Transaction was declined and confiscation of the Card is requested.

PINA personal identification numeric code that is used to identify a Cardholder in an Authorization Request.

PIN VerificationA procedure used to verify Cardholder identity when a PIN is used in an Authorization Request.

Plus SymbolThe Licensed Mark meeting the specifications as set out in the Visa Product Brand Standards.

Point-of-TransactionThe physical location where a Merchant or an Acquirer (in a Face-to-Face Environment) or an Unattended Acceptance Terminal (in an Unattended Environment) completes a Transaction Receipt or a Transaction Record.

Point-of-Transaction TerminalA device used at the Point-of-Transaction that has a corresponding Point-of-Transaction Capability.

Portable Payment Device A Portable Payment Device is a Proximity Payment Device that resides in an Electronic Consumer Device.

POS Entry ModeAn Authorization or Online Financial Transaction field indicating the method used to obtain and transmit the Cardholder information necessary to complete a Transaction, that is, manual key entry, Magnetic Stripe read or Chip read.

Positive Cardholder Authorization Service (PCAS)A set of risk control services, as specified in the Visa Europe System Manuals for those using the Visa Europe Authorization Service and the Visa Europe Clearing and Settlement Service, and the VisaNet Manuals for those using the V.I.P. System and BASE II, that allows an Issuer to specify Transaction processing controls for Authorization Requests. These controls:

Vary according to Merchant type and Cardholder risk level; Determine the Transactions to forward to the Issuer; and Determine the Authorization services provided to the Issuer.

PresentmentA Clearing Record that an Acquirer presents to an Issuer through Interchange, either initially (a first Presentment) or after a Chargeback (a Representment).

Private AgreementA bilateral agreement between Members pertaining to the process of obtaining an Authorization or Clearing and Settlement of Domestic Transactions as specified in the Visa Europe Operating Regulations.


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Processing DateFor Transactions processed through the Visa System, the Processing Date means the date (based on Greenwich Mean Time) on which Interchange data submitted by a Member to a Visa Interchange Center is processed for Settlement by that Visa Interchange Center. For Transactions processed through Single Message System, the Processing Date means the date on which Interchange data submitted by a Member to the V.I.P. System or the Visa Europe Authorization System is processed for Settlement by the Visa System and for these Transactions, the Processing Date is indicated by the "Settlement Date" field in the online message.

Processor A Person, who is not a Customer or a Member, that stores, processes or transmits Cardholder or Transaction data for Visa Europe, Members or other sub-licensees of Visa Europe and/or Merchants.

Proximity PaymentA Transaction conducted over an approved wireless interface in a Card-Present Environment.

Proximity Payment Device A Card that makes a Proximity Payment.

Q Quasi-Cash TransactionA Transaction representing a Merchant's sale of items that are directly convertible to cash.

R Receipt DateThe BASE II Edit Package run date (or, in the Single Message System, the Settlement Date) on which a Member processes incoming Interchange. Commonly used for the calculation of second Chargeback and Representment time limits by the Receiving Member.

Receiving MemberA Member receiving a Transaction through Interchange.

Recipient MemberAn Issuer that receives an Original Credit.

Recurring Electronic Commerce Transaction Multiple Electronic Commerce Transactions processed pursuant to a Recurring Transaction Agreement.

Recurring Services MerchantEffective until 15 October 2015, a Merchant that provides services of an ongoing nature to a Cardholder and completes Recurring Transactions to bill the Cardholder for these services.

Recurring TransactionMultiple Transactions processed pursuant to a Recurring Transaction Agreement.

Recurring Transaction Agreement An agreement between a Cardholder and a Merchant to purchase goods or services through multiple Transactions.

Referral RateThe number of Referral Responses stated as a percentage of all Authorization Requests processed by an Issuer, excluding those processed by Stand-In Processing.

Referral ResponseAn Authorization Response where the Merchant or Acquirer is instructed to contact the Issuer for further instructions before completing the Transaction.


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Refund Claim NumberA number that the Global Refund Service provides to a purchaser of Travelers Cheques to verify that he/she qualifies for a refund of lost or stolen Travelers Cheques.

RepresentmentA Clearing Record that an Acquirer presents to an Issuer through Interchange after a Chargeback.

Retrieval RequestAn Issuer’s request for a Transaction Receipt, which could include the original, a paper copy or facsimile, or an electronic version thereof.

ReversalA Deferred Clearing Transaction or Online Financial Transaction used to negate or cancel a Transaction that has been sent through Interchange in error.

S Secure Electronic Commerce [VE]Provides a common secure method of performing Transactions over open networks (as defined in SET specifications Version 1.0).

Secure Electronic Commerce TransactionAn Electronic Commerce Transaction that has been authenticated using an Authentication Method.

Service CodeA valid sequence of digits that is encoded on a Magnetic Stripe and replicated on the Magnetic Stripe Image in a Chip that identifies the circumstances under which the Card is valid and defines requirements for processing a Transaction with the Card.

Service Provider MemberAn Issuer participating in the Visa Direct Service.

SettlementThe reporting of Settlement Amounts owed by one Member to another, or to Visa Europe, as a result of Clearing.

Settlement DateThe date on which Visa Europe initiates the transfer of Settlement Amounts for Settlement.

Stand-In ProcessingThe Visa System component that provides services for obtaining Authorization on behalf of an Issuer when the Positive Cardholder Authorization System is used or when the Issuer or its Visa System Processor is unavailable.

Status Check AuthorizationAn Authorization Request by a Merchant deploying an Automated Fuel Dispenser using a currency unit of one (1) is sent to the Issuer in order to reserve the amount which the currency unit of one (1) represents. The amount that the currency unit of one (1) represents shall be withheld from the funds that are available to the relevant Cardholder’s account for the Card, for confirmation via the Visa System that a Transaction can be completed using the Card.

Stop Service [VE]A file in which an Issuer lists cancelled Recurring Transactions to prevent processing by an Acquirer. Used in conjunction with the Visa Account Updater.


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T T&ETravel and Entertainment.

T&E Document A photocopy of all documents pertaining to a Transaction relating to travel and entertainment (T&E) originating from, effective until 15 October 2015, a Car Rental Company, Hotel or Cruise Line or effective from 16 October 2015, a T&E Transaction, including the following as applicable:

Transaction Receipt; Car rental agreement; Guest Folio (if created); Imprint (if obtained); or Cardholder signature (if obtained).

T&E TransactionEffective until 15 October 2015, a Transaction at a T&E Merchant Outlet.

Effective from 16 October 2015, a Transaction at a Merchant that provides goods and services related to travel and entertainment.

Travel and entertainment includes all of the following: Airlines; Car Rental Merchants; Cruise Lines; Lodging Merchants; travel agencies; and, where the Merchant is located in the Visa Inc. (US) Region, passenger railways.

Telephone Service TransactionA Transaction in which a Cardholder uses a Card to purchase a telephone call.

Territory Andorra, Austria, Bear Island, Belgium, Bulgaria, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faeroe Island, Finland, France (including its "DOM-TOMs"), Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican City, the United Kingdom, including the territories and possessions thereof, and any other jurisdiction which becomes a full member state of the European Union, and including any military bases, embassies or diplomatic consulates of the foregoing jurisdictions which are located outside of the Territory and excluding any military bases, embassies or diplomatic consulates located in the Territory of those jurisdictions which are located outside of the Territory.

Tracing DataIn a Single Message System message, the transmission date and time, systems trace audit number, retrieval reference number, Transaction Identifier and identity of the Acquirer.

TransactionThe act between a Cardholder and a Merchant or an Acquirer that results in a Transaction Receipt.

Transaction Amount The monetary value of a Transaction.

Transaction CurrencyThe currency in which a Transaction is originally completed.

Transaction DateThe date on which a Transaction between a Cardholder and a Merchant or an Acquirer occurs, except where otherwise specified in the Visa Europe Operating Regulations.


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Transaction InformationInformation necessary for processing Transactions, as specified in the Payment Card Industry Data Security Standard.

Transaction ReceiptAn electronic or paper record of a Transaction (or a copy), generated at the Point-of-Transaction, with one copy retained by the Acquirer or Merchant and, at the option of the Cardholder, one copy retained by the Cardholder.

Transitional Incentive for Terminalization Fee [VE]A fee assessed to Issuers of Visa Purchasing Card to support the implementation of the Transitional Incentive for Terminalization Program.

Transitional Incentive for Terminalization Program [VE]A program to encourage Acquirers to install Point-of-Transaction Terminals at Merchant Outlets.

Travelers ChequeTravelers cheques bearing a Visa Mark issued by Members under the Travelers Cheque Program.

Travelers Cheque Program The program of the issuance of Travelers Cheques operated by Visa International in accordance with the Visa International Travelers Cheque Operating Regulations.

U Unattended Acceptance TerminalA Cardholder-operated device that reads, captures and transmits Card information in an environment where there is no individual representing the Merchant or the Acquirer present to complete the Transaction.

V Value-Added Service [UK]A type of service which is offered by Issuers of a Visa Select Card to their Cardholders, including but not limited to travel, rewards and insurance benefits. The complete list of options and applicable points, as amended from time to time, that can be offered to Cardholders of a Visa Select Card is defined in Appendix A, "Exhibits", Exhibit UK10A, Table A-1, “Value-Added Services”.

Vending TransactionA Transaction equal to or less than the Proximity Payment limit as set by Visa Europe and which may be amended from time to time, or local currency equivalent, presented by a Merchant with a qualified Merchant Category Code, that is conducted in an Unattended Environment and for which there is no Cardholder Verification.

Verified by Visa An Authentication Method based on the 3-D Secure Specification.

Verified by Visa Mark The Licensed Mark meeting the specifications as set out in the Visa Product Brand Standards and used to denote compliance with Verified by Visa.

VGISVisa Global Invoice Specification.

V.I.P. SystemThe VisaNet Integrated Payment System (V.I.P. System) comprised of BASE I and the Single Message System used for single message authorization in connection with financial transaction processing.


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V.I.P. System UserAn authorizing Processor that connects to the V.I.P. System through a terminal or computer device for Authorization and other services.

Visa Account Updater [VE]A file of Account Numbers for which the Issuer has listed all changed primary Account Number or expiry date details. Used in conjunction with the Stop Service.

Visa Account Updater and Stop Service [VE]A combined service incorporating the Visa Account Updater and Stop Services.

Visa Brand MarkThe Licensed Mark meeting the specifications as set out in the Visa Product Brand Standards.

Visa Brand Mark with Debit IdentifierThe Licensed Mark meeting the specifications as set out in the Visa Product Brand Standards.

Visa Brand Mark with the Electron IdentifierThe Licensed Mark meeting the specifications as set out in the Visa Product Brand Standards.

Visa Brand NameThe name "Visa".

Visa Business CardA Card that is offered to small businesses, excluding a V Distribution Program Card.

Visa CardA Card that is one of the following:

Visa Classic Card; Visa Commercial Card; Visa Gold Card; Visa Infinite Card; Visa Platinum Card; Visa Premier Card; and Visa Signature Card.

Visa Card ProductBoth the Product Name for a Card and its associated service features through which a Member provides payment services to Cardholders.

Visa Card ProgramA program through which a Member provides payment services to Cardholders or Merchants by acting as an Issuer, an Acquirer, or both.

Visa Charge Card [UK]A Card that offers a Cardholder a line of credit, specific to that Visa Charge Card account, where the outstanding balance during each statement cycle must be paid in full.

Visa Commercial CardsA product family of Cards intended for business expense use that comprises the following:

Visa Business Card; Visa Business Electron Card; Visa Corporate Card; Visa Purchasing Card;


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V Distribution Program Card; and Vehicle-Specific Fleet Card.

Visa Corporate CardA Card offered to mid-to-large size companies that is used to manage employee business travel and entertainment expenses.

Visa Debit Mark Decal

Visa Debit MerchantA Merchant that displays the Visa Brand Mark with Debit Identifier.

Visa Delta Mark [UK]A stand-alone Mark for use on the Visa Delta Card as specified in these operating regulations. The Visa Delta Mark is a Visa Card Program Mark subject to the requirements of the Visa Product Brand Standards.

Visa Debit Cards must not bear the Delta Mark.

Visa Delta Merchant [UK]A Merchant which accepts only those Visa Cards which bear the Visa Delta Mark.

Visa Debit Cards must not bear the Delta Mark.

Visa DirectA money transfer service offered by an Issuer to its Cardholders, enabling Cardholders to transfer funds from one Cardholder's account to another Cardholder's account using the Visa Direct Service.

Visa Direct ServiceThe service provided by Visa Europe to its Issuers, which provides the money transfer processing for Visa Direct.

Visa Direct TransferA funds transfer that comprises of two interdependent Transactions:

The Account Funding Transaction (AFT)—the debit Transaction in the funds transfer; and Original Credit (OC)—the credit Transaction in the funds transfer.

Visa Electron CardA Card that is not embossed and Transactions that use such Cards must always be submitted for Authorization.

Visa Electron Card IssuerA Member that issues Visa Electron Cards and Cards bearing the Visa Electron Symbol.

Visa Electron TransactionA Transaction completed with a Visa Electron Card at an ATM or Visa Electron Merchant.

Visa Europe The company, Visa Europe Limited, registered in England and Wales with its registered address at 1 Sheldon Square, London W2 6TT with company number 5139966.


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Visa Europe Authorization Service The system for Authorization processing of dual-message Transactions, and Authorization and Clearing processing of financial Transactions, operated by Visa Europe.

Visa Europe Operating Regulations (VEOR) The operating rules and regulations applicable to Visa Europe and its Members, as promulgated by Visa Europe from time to time.

Visa Europe Transaction A Transaction where the Issuer of the Card used is a Member, and the Merchant Outlet or ATM where the Card is used is located in the Territory. For Transactions completed aboard any passenger transport vehicle such as an aircraft or a cruise line vessel, a Transaction shall be considered a Visa Europe Transaction when the Merchant deposits the Transaction Receipt in the Territory.

Visa Gold CardA Product Name for a general-purpose Card known as "the Visa Gold Card".

Visa Infinite CardA Product Name for a Card that has attributes exceeding those of a Visa Gold Card and a Visa Platinum Card and that is known as the “Visa Infinite Card”.

Visa Interchange DirectoryA directory established and maintained by Visa Inc setting out contact information for Members and Processors.

Visa Interchange Directory Update FormA form containing contact information on Members and Processors that Visa Europe compiles and sends to all Members and Processors in the form of a directory (see the Visa Europe Operating Regulations, Visa Interchange Directory Update Form (Exhibit 4F)).

Visa MarksAll the Marks owned by Visa Europe, including but not limited to, those specified in the Visa Product Brand Standards.

VisaNetThe systems and services owned by Visa Inc. (as may be modified or enhanced from time to time), including the V.I.P. System, BASE II and Visa Europe Authorization Service, and related components, through which Online Financial Processing, Authorization, Clearing and Settlement services are delivered to Members from time to time.

Visa Platinum CardA Product Name for a Card that has attributes equal to or exceeding those of a Visa Gold Card.

Visa Premier CardA Product Name for a general-purpose Card known as “the Visa Premier Card”

Visa Purchasing CardA Card offered to mid-to-large size companies that is used to manage commercial purchases, excluding Visa Corporate Cards and V Distribution Program Cards.


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Visa Select Card [UK]A Product Name for a Credit Card that has attributes exceeding those of a Visa Platinum Card but does not exceed the attributes for a Visa Infinite Card and offers Value-Added Services totalling a minimum of 20 points, as defined in Appendix A, "Exhibits", Exhibit UK10A, Table A-1, “Value-Added Services”.

Visa System The information technology and other systems and platforms for global data processing and payment Authorization, Clearing and Settlement, including VisaNet and the Visa Europe Clearing and Settlement Service used by the Visa Enterprise.

V PAY Brand Mark The Licensed Mark meeting the specifications as set out in the Visa Product Brand Standards.

W, X, Y, Z Zero Floor LimitA Floor Limit with a currency amount of zero (that is, Authorization is required for all Transactions).


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Visa Europe Operating Regulations-United Kingdom and Gibraltar Comment Form

It is the intention of the Visa Europe Operating Regulations development staff to make our publications easy to use and understand. Please use this form to forward any suggestions you may have for improving this document. All input is welcome.

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Please complete the form and then either; email a scanned copy to the customer support email address: [email protected]; or post it to: Customer Support, Visa Europe, P.O. Box 39662, London W2 6WH, United Kingdom.

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Documents

Visa Europe Operating Regulations United Kingdom and Gibraltar · 11/15/2015 · the chapter’s contents. Chapter 1— General Rules - Specifies requirements that all Members must