VILLAGE MANAGEMENT COURSES 2016

VALUE

VILLAGE MANAGEMENT INDUSTRY DIPLOMAThere are four steps in this course:

1. Introduction to the Retirement Living Industry

2. Navigating the Retirement Villages Act

3. Village Management Advanced

4. Village Management Electives

DEVELOP YOUR VILLAGE MANAGEMENT SKILLS

The Village Management lndustry Diploma is aimed at those who are currently working within a village in an operations or finance role along with existing and aspiring Village Managers. Developed in partnership with the Retirement Living Council, the Village Management lndustry Diploma caters to the sector’s demand for high quality professional development.

To be a successful Village Manager you must be customer service oriented and business focused. This course will help participants acquire the unique range of skills and knowledge to manage a modern retirement village community successfully.Material presented is tailored to allow for state-specific industry standards and legislation.Participants undertaking the Village Management lndustry Diploma will also acquire skills and knowledge to assist their village meet the 26 standards required as part of the retirement living sector’s Lifemark accreditation scheme.

AIM

• Putting the wellbeing of the resident at the centre ofevery decision by seeking to identify and satisfy theirneeds

• Thinking like a business owner regarding the successand value of the village

• Using objective measures to manage the villageensuring it is operating within the framework set out inretirement village legislation

LEARNING OUTCOME

This course is invaluable if:• You are, or aspire to become, a Village Manager• You are working in a finance or operations role within

a village

WHO SHOULD ATTEND?

Village Management Electives

(Choose 3 out of 5 Electives)

Village Management Advanced

(3-Days Face to Face)

Navigating the Retirement Villages Act

(1/2 Day Workshop)

Introduction to the Retirement Living Industry

(e-Learning)

COURSE HANDBOOK 2016

MOTIVATE | EDUCATE | INFLUENCE

VILLAGE MANAGEMENT INDUSTRY DIPLOMA

COURSE HANDBOOK 2016

COURSE HANDBOOK 2016

• Navigating the Retirement Villages Act (1/2 day workshop)

THE NEXT STEP

This e-Learning module is the first step in the Village Management Industry Diploma, a course which will help participants learn the unique range of skills and knowledge required to manage a modern retirement village community successfully.

The aim of this interactive e-Learning module is to provide participants with an understanding of the role of retirement living in Australia, the types of retirement living offerings and the role and responsibilities of a Village Manager.

By the end of this course you should know a little about the history of retirement villages, as well as the specific roles and responsibilities of a successful Village Manager.

The background story:Statistics, the future of retirement, industry snapshot, types of retirement accommodation, the village finance model, the village proposition.

Roles and responsibilities of the Village Manager:including administration, financial management, lifestyle, service delivery and resident engagement, asset management, community engagement and promotion, people management, compliance and improvement. Upon conclusion of the course you will be required to complete a multiple choice quiz to test your understanding of the content.

AIM

LEARNING OUTCOME

LEARNING OUTCOME

INTRODUCTION TO THE RETIREMENT LIVING INDUSTRY

$90 Member$130 Non-Member

PRICE

30 Minutes

DURATION

30 Minutes

CPD

This course is invaluable if:• You are, or aspire to become, a Village Manager• You are working in a finance or operations role within

a village

WHO SHOULD ATTEND?

COURSE HANDBOOK 2016

MOTIVATE | EDUCATE | INFLUENCE

$360 Member$540 Non-Member

PRICE

4.5 Hours

DURATION

4.5 Hours

CPD

Enhance your legal understanding with this half-day workshop, designed and delivered by Minter

Ellison. PRE-REQUISITE: Introduction to the Retirement Living Industry (e-Learning module).

In this half-day course (4.5 hours), participants will gain an understanding of the relevant government policy and legislative requirements that retirement villages must abide by, and will understand the key sections of their state’s Retirement Villages Act.

LEARNING OUTCOME

The program will address the Act using the following milestones:

• Module 1: Overview of the regulation of retirement villages.

This is a general introduction to retirement villages and the regulatory framework (1 hour)

• Module 2: When a resident moves into the village (1 hour)• Module 3: While a resident lives in the village (1.5 hours)• Module 4: When a resident moves out of the village

(1 hour)

Modules 2, 3 and 4 focus on the obligations and rights of operators and residents, under the relevant state retirement villages’ legislation, structured in the form of chronology from the time a resident enters the village to the time they leave the village, presented in three short lectures, each followed by an interactive session in which the participants together workshop solutions to hypothetical fact scenarios drawn from real life examples.

CONTENT

NAVIGATING THE RETIREMENT VILLAGES ACT

• Village Management Advanced

THE NEXT STEP

Navigating the Retirement Villages Act has been developed and is delivered by Minter Ellison

This course is invaluable if:• You are, or aspire to become, a Village Manager• You are working in a finance or operations role within

a village

WHO SHOULD ATTEND?

COURSE HANDBOOK 2016

COURSE HANDBOOK 2016

$1880 Member$2805 Non-Member

PRICE

3 Days

DURATION

21 Hours

CPD

This three-day course provides a thorough understanding of the management, organisational and compliance issues, together with technical information, to help you thrive as a Village Manager.

PRE-REQUISITE: Introduction to the Retirement Living Industry (e-Learning module) and Navigating the Retirement Villages Act (half-day workshop).

There are many elements that make up the role of a retirement village manager. More than ever, Village Managers are required to possess a diverse and unique range of skills: financial planner, mediator, human resources manager, mentor – the list can sometimes feel endless.During this three day Village Management Advanced program, participants will acquire the skills and knowledge required to manage a modern retirement community, with experienced retirement living industry professionals on hand to pass on their wisdom and talk about their real life experiences.

LEARNING OUTCOME

Using case studies to embed learning, the course covers the following key components of village management:• Resident Customer Service: Induction Procedures,

Exceeding Expectations and Dispute Resolution• Working with Residents’ Committees• Working with Residents• Managing Finances• Compliance and Administration: Village Food Safety,

Australian Privacy Laws, Smoke Alarms• Integrated Care in Retirement Villages: Aged Care and

Dealing with Dementia in Retirement Villages

CONTENT

VILLAGE MANAGEMENT ADVANCED

This course is invaluable if:• You are, or aspire to become, a Village Manager

• You are working in a finance or operations role

within a village

THE NEXT STEP

• Village Management Electives

WHO SHOULD ATTEND?

WHY THIS COURSE IS IMPORTANT

“The Retirement Living Council seeks to play a critical role in the ongoing growth and sustainability of the retirement living industry. With the over 65 cohort growing at double the rate of the rest of the population, the need to provide good quality care and support for older people is absolutely critical. The Village Management Industry Diploma is specifically designed to help participants acquire the unique range of skills and knowledge to manage a modern retirement village community successfully.” Alison Quinn, Chair of the Retirement Living Council Education Committee

MOTIVATE | EDUCATE | INFLUENCE

COURSE HANDBOOK 2016

ELECTIVES

Complete 3 out of 5 electives below along with an assignment to receive the Village Management Industry Diploma.

Facilities and Asset ManagementThis course overviews the day-to-day management of the village along with strategic management and financial decisions concerning capital expenditure, refurbishment and preventative maintenance.

Environmental, occupational health systemsLearn about the relevant standards and policies a Village Manager must comply with to ensure a safe environment for residents, employees, guests, contractors and suppliers to the village.

Sales and marketingThis course examines the key strategies for marketing retirement villages and provides an understanding of the needs of the industry, marketing and communication plans, brand management and effective advertising.

VILLAGE MANAGEMENT ELECTIVES

Human resource managementThis course explores the role of human resources in a village and the importance of establishing, implementing and maintaining all human resource functions.

Aged careAn overview of aged care, the Australian regulatory framework, current trends, funding, and the future of aged care in the retirement living industry.

ELECTIVES

This course is invaluable if:• You are, or aspire to become, a Village Manager• You are working in a finance or operations role within

a village

WHO SHOULD ATTEND?

Village Management Electives are for those currently working in the retirement living industry and looking to enhance their leadership capabilities within the village community. PRE-REQUISITE: Village Management Advanced. Each elective is a one-day course designed to be undertaken as part of the Village Management Industry Diploma; however, each elective may be taken as a stand-alone course.

$830 Member$1240 Non-Member

$1880 Member$2805 Non-Member

Enrol for 3 Days Enrol by individual elective

PRICEPRICE

1 Day

DURATION

3 Days

DURATION

7 Hours

CPD

21 Hours

CPD

COURSE HANDBOOK 2016

AARON ROSS VILLAGE MANAGER AT MAROUBRA GARDENS VILLAGE

“I found the Village Management Advanced course to be educational and lots of fun at the same time. The presenters were highly qualified and experienced in their respective fields and they obviously knew their stuff. The whole course was interactive with many anecdotes of what is happening in real life in villages and it was great to listen to and learn from peers. The supportive nature of the forum allowed and encouraged participation. The course covered nearly everything needed to know about running a village... a must do training course for any current or aspiring Village Manager.”

COURSE ENQUIRIES AND BOOKINGS

02 9033 1900edu@propertycouncil.com.au

www.propertycouncil.com.au/academy

Property Council AcademyProperty Council of Australia ABN 13 008 474 422

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@propertycouncil

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