Pancreatic Cancer UK

Job Description

Title: Fundraising Assistant (Finance and Admin)

Accountable to: Fundraising Finance Officer

Location: Head Office, Vauxhall

Contract: Permanent

Salary: £19,000

Pancreatic Cancer UK Pancreatic cancer has the lowest survival rate of any cancer. Pancreatic Cancer UK is a national charity determined to make a difference by providing support and information to those affected, and by raising awareness and funding research. Pancreatic Cancer UK provides advocacy for patients and families and lobbies government and policy makers to achieve higher priority for pancreatic cancer.

Pancreatic Cancer UK’s vision and mission

Pancreatic Cancer UK is striving for a long and good life for everyone diagnosed with pancreatic cancer.

We are a national charity fighting pancreatic cancer on all fronts; support and information, campaigning and research.

The post

This post will be working within the Fundraising Team. The department has a fundraising target of £3.7 million.

Pancreatic Cancer UK is a fast growing charity. Your role will be to support our fundraising activities through the timely processing of all income so that the charity can continue to expand and grow.

Main responsibilities

To provide efficient administrative support to the Fundraising Team and to maintain accurate records on the charity’s database.

Deliver an effective banking and thanking process for submitted sponsorship and donations, accurately recording income and liaising with the Finance Team when necessary.

Ensure that financial processes run smoothly and that donations are captured, coded and thanked within agreed timescales.

To acknowledge and receipt all donations within three working days of receipt.

To manage in memory donations and set up tribute funds for individuals when requested.

Develop and maintain relationships with supporters to ensure the success of their fundraising endeavours.

Database support

To update Raisers Edge on a daily basis with supporter and gift information.

To record and update non-financial information provided by supporters, such as Gift Aid declarations, data protection opt outs, pledges and other personal information.

Assist with merchandise payment and processing when needed.

Financial support

Manage the processing of all online donations i.e Justgiving, Virgin Money Giving, postal donations, vouchers and BACs payments.

Conduct weekly Standing Order queries, setting up regular giving donations, checking the receipt of donations and contacting lapsed donors.

To respond to requests and queries relating to fundraising donations. This will mainly be from supporters, the Fundraising Team and Finance Team.

To make sure that the charity bank statements reconcile with data on the charity database.

To pro-actively develop and maintain excellent relationships with volunteers, fundraisers and the Fundraising Team to deliver an excellent, timely and accurate customer service experience to our supporters.

Administrative duties

To answer telephone enquiries and respond or direct to others in the organisation as required.

To develop a good understanding of the supporter CRM database (Raiser’s Edge), to follow best practice procedures for recording fundraising data,

To provide support and undertake other administrative activities relating to fundraising and events (e.g. mass mailings) when required.

Community and fundraising events

To respond to basic queries about any fundraising initiatives or events taking place, keeping up to date through meetings, reports and questions.

Team working

To support the Fundraising Team on National events, Third Party events, Special events, Community events and Corporate activities as required.

To ensure stories and case studies are passed on to the Communications Team, and to work constructively with the Services and Information Team and Involvement Manager as required.

Other duties

To contribute to the continuous development of activities, systems and processes relating to all aspects of fundraising and event administration.

To represent Pancreatic Cancer UK at external events, these may be outside of office hours and at weekends.

To take on any other fundraising and related duties as required.

Fundraising Assistant (Finance and Admin)

Person Specification

Educated to degree level, with good literacy and numeracy Essential

Experience of working in fundraising or marketing within a charity Desirable

Knowledge and experience of the charity sector Desirable

An excellent understanding of and commitment to customer service

Essential

Excellent IT skills, particularly in relation to Outlook, Word, Excel etc.

Essential

Excellent organisational skills, and highly efficient with the ability to manage a busy and demanding workload

Essential

A warm, outgoing personality with strong interpersonal skills Essential

Adopts a proactive approach to their work Essential

Willingness to undertake a wide range of activities at different levels, and a flexible approach to working life in a small, growing charity

Essential

Ability to work to a deadline Essential

Excellent attention to detail Essential

Excellent communication skills, both verbal and written Essential

Enjoys working as part of a team and being a team player Essential

Experience of Raiser’s Edge or a similar database Desirable

A willingness to work occasional evenings and weekends Essential

Able to show empathy for people with pancreatic cancer and their carers.

Essential

Updated June 2015

Application Form

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PERSONAL INFORMATION

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EDUCATION

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PROFESSIONAL BODIES

Please provide below details of memberships with any relevant professional bodies.

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WORK PERMIT

Do you require/have a work permit that enables you to work

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FURTHER INFORMATION

Drawing from your previous experience(s) please demonstrate how you meet the person specification. If you wish to include any further information please attach no more than one additional sheet of A4 paper.

Please note CVs cannot be accepted.

REFERENCES

Please name two professional referees. One referee should be your present or last employer. School leavers/students should provide the details of a Teacher/Tutor. Employment is subject to two satisfactory references.

Most Recent Employer Other

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Can we approach this person for a reference for you? Yes / No

Can we approach this person for a reference for you? Yes / No

Please note: Your references will not be approached unless you are offered

a position with Pancreatic Cancer UK.

I confirm that all the above information is correct to the best of my knowledge.

Signed: Date:

Thank you for completing this form

Please return to:

Leeann WilmerPancreatic Cancer UK2nd floor Camelford house, 89 Albert Embankment,London,SE1 7TWOr email to leeann@pancreaticcancer.org.uk

The Data Protection Act 1998

Pancreatic Cancer UK will use the information you have provided for recruitment and monitoring purposes only. The information will be held on file for a maximum of six months after which it will be destroyed.