Victor D SerranoEmail: Dannyserrano3269@gmail.com Mobile: 972-268-0271

Network Management/Network Design/IT Management/Project Management

Analytical, highly adaptable professional with extensive experience in providing voice, video, data, and wireless capabilities for users. Twenty one years of experience in advanced converged IP network design, implementation, and troubleshooting to support the demanding needs of multiple organizations. Project management experience, including large complex multi-team projects. Strong reputation of taking initiative to drive projects to completion and exceeding organizational goals and objectives. Progressive team leader by taking on management duties and assisting other senior engineers to resolve customer issues.

Excellent communications, presentation skills, and proficient in Microsoft Office suite, including Visio. Dedicated to mentoring junior engineers, increasing operations efficiency and customer service. Additional skills include, but are not limited to, process/procedure creation, root causes analysis, report generation, workforce planning, and vendor management.

Benchmarks and Milestones

Led team efforts that improved network efficacy by 98% and reduced critical application down time by 85% by consolidating services, converging networks to adjust network topology, and service consolidation.

Developed and implemented successful employee training programs. Integral part of team that successfully transitioned CMTS units from other acquired companies to

Time Warner Network, resulting in all devices using TACACS+ authentication, centralized syslog servers, DHCP Servers, and all corporate monitoring tools.

Implemented innovative programs to increase employee loyalty and reduce turnover such as recognition award programs, on call escalation procedures, and the never fail alone theory.

Adjusted change management procedures by providing detailed maintenance information, improved cross department coordination, timed rollback procedures, and comprehensive post testing plans, resulting in a 30% rate of improvement.

Managed and participated in the design and deployment of Texas wide fiber and wireless networks. Such as reducing fiber backhaul, restructuring the fiber backbone, and wireless tower site negotiation.

Career Progression

TIME WARNER CABLE January 2012 - PresentSr. Network Engineer, Network Operations

Provided Engineering Technical support and guidance to regional personnel to ensure all technical integration, changes, standards and documentation are met.

Design, implement, monitor, enhance, and troubleshoot systems. Test, review, and proof of concept testing on all new systems to be deployed. Mentor and guide work of technical staff. Analyze and revise existing system logic difficulties and documentation as necessary. Vendor case management for vendor specific issue regarding OS or hardware issues. Training and evaluation of Network Engineers in Texas region. Assumed manager duties when team manager was unavailable for paid time off. Performed project

management, handled escalations and scheduling of team maintenances

Resume: Victor D Serrano

TIME WARNER CABLENetwork Engineer November 2008- January 2012

Maintained the operational and functionality of the Arris and Cisco Cable Modem Transport Systems (CMTS) routers for the Texas region.

Maintain IP space and optical 10 gigabit links between CMTS and Juniper QFX. Configure and daily manage RF, network, and BGP, OSPF, ISIS routing settings in 367 Arris and CASA

CMTS. Draft and edit MOPs for use during change implementation, customer migrations, new system

installations and OS upgrades to ensure deployment constancy across all team members. Provide 24 hour on-call network escalation service for the CMTS network, ADSG multicast (PIM),

and commercial RIP customers. Also taking calls during the off-call rotation to engineers and other company personnel that need assistance.

Time Warner Telecom June 2001 – September 2007Manager Network Engineering

Responsible for planning, coordinating, and supervising all activities related to the design, development and implementation of organizational Network/IT systems as well as responsible for maintaining, supporting, and upgrading existing systems and applications.

Responsible for overseeing and reconfiguring a network of devices across multiple data centers and locations.

Plan, Evaluate, Prepare and integrate newly acquired sites IT infrastructure, subsystems, Domains and Network.

Offered consultation on new technologies and business methodologies. Managed budgets both capital and expense.

Technology Proficiencies

Networking Cisco-Routers, Cisco-Switches, Juniper-Switches, Cisco-Carrier Grade Routers, EIGRP, OSPF, BGP, VTP, VLAN, QOS, FTP, TFTP, HTTP, HTTPS, Multicast, Carrier Circuits(T1, Ethernet), Cabling(Fiber and Copper), IP Address planning (public and private), Installation, Troubleshooting

CMTS Cisco 10K, Arris C4, Arris E6K, CASA-100GWireless 802.11a, 802.11b, 802.11g, Satellite, Microwave

Telephony Distributed VoIP Integration, Cable-Voice SystemsPower Distribution AC power distribution, DC power distribution

Applications Remedy ticketing system, MRTG traffic analysis tool, Spectrum monitoring system, Big Brother, Storm, Unified, Peoplesoft.

EducationUniversity of Texas, 1997BS in Electrical Engineering

United States Marine Corps, 19980651 – Data Network Specialist

**References are available upon request**

Resume: Victor D Serrano