VeriFone Desktop Terminal - Fexco

© 2019 Fexco–All rights reserved–In commercial confidence

VeriFone Desktop TerminalMerchant User Guide

April 2019

© 2019 Fexco. All rights reserved. 2

© 2019 Fexco Merchant Services. All rights reserved.

VeriFone Desktop Terminal Merchant User Guide

The information in this document is strictly confidential. It may not be shared with third parties without prior permission from Fexco Merchant Services.

The information contained in this document is subject to revision and change without notice. No part of this document may be stored, reproduced or transmitted in any form or by any means, electronic, mechanical or otherwise, for any purpose, without the express written permission of Fexco Merchant Services.

Although Fexco Merchant Services uses all reasonable efforts to ensure the accuracy and completeness of this document, no warranty or representation whatever is given by Fexco Merchant Services in respect of it and any use of or reliance on any of the information contained herein is entirely at the risk the person so acting. Fexco Merchant Services shall have no liability whatsoever in respect of any use of, or reliance on any of such information.

VeriFone and the VeriFone logo are registered trademarks of VerFone. All other brand names and trademarks in this guide are the property of their respective holders.

Fexco Merchant Services

Iveragh RoadKillorglinCo. KerryIrelandTel: +353 66 976 1258

www.fexco.com

Title VeriFone Desktop Terminal Merchant User Guide

Vx 520 with 820 PIN pad

Date 5 April 2019

Software version 18.3.x

Document version 2019

http://www.fexco.com

ContentsChapter 1, Introduction........................................................................................................ 5

1.1 What is DCC? .............................................................................................................5

1.1.1 DCC Screen Offer ...........................................................................................5

1.2 About Contactless Transactions ................................................................................6

Chapter 2, Connecting the Desktop Terminal and PIN Pad............................................ 72.1 Connecting the IP Desktop Terminal.........................................................................8

2.2 Connecting the PSTN Desktop Terminal ...................................................................9

2.2.1 Setting the Dial Prefix on a PSTN Terminal....................................................9

Chapter 3, Operating the Terminal .................................................................................. 113.1 Vx 520 Desktop Terminal ........................................................................................11

3.1.1 Rebooting the Terminal...............................................................................11

3.2 Main Menu..............................................................................................................11

3.3 Card Auths Menu ....................................................................................................12

3.3.1 Sale—Chip Transaction................................................................................12

3.3.2 Sale—Card Swipe Transaction.....................................................................14

3.3.3 Sale—Contactless Transaction ....................................................................14

3.3.4 Gratuity .......................................................................................................15

3.3.5 Sale Menu....................................................................................................15

3.3.6 Refund .........................................................................................................16

3.3.7 Void .............................................................................................................17

3.3.8 Card Not Present .........................................................................................17

3.4 End of Day ...............................................................................................................18

3.5 Rates........................................................................................................................18

3.6 Reports ....................................................................................................................18

3.7 Reference of Terminal Messages and Prompts.......................................................19

3.7.1 Card Authorisation Messages......................................................................19

3.7.2 General Screen Prompts..............................................................................19

3.7.3 General Terminal Responses.......................................................................20

Chapter 4, End of Day Reconciliation .............................................................................. 214.1 Reviewing the End of Day Reconciliation Report ....................................................21

4.2 Handling Discrepancies between Local and Host Totals .........................................23

4.3 OpenConnect Host Sessions per Acquirer...............................................................24

4.4 End of Day Frequently Asked Questions .................................................................25

4.4.1 What does End of Day Process (EOD) mean?..............................................25

4.4.2 What does Host Session mean? ..................................................................25

4.4.3 What is a Host Session number? .................................................................25

4.4.4 How does this relate to the batch number in Mercury? .............................25

4.4.5 What happens if I forget to complete my EOD process? ............................25

4.4.6 Can the EOD process be set to occur automatically?..................................25


Chapter 5, Terminal Administration & Password Security............................................265.1 Changing Terminal Passwords.................................................................................26

5.1.1 Setting the Superuser Password .................................................................27

5.1.2 Resetting the Superuser Password..............................................................28

5.1.3 Setting the Refund Password ......................................................................28

5.1.4 Setting the Void Password ..........................................................................28

5.1.5 Setting the End of Day Password ................................................................28

5.1.6 Setting the Report Password.......................................................................28

5.1.7 Setting the Reprint Password......................................................................28

5.1.8 Setting the Referral Password.....................................................................29

5.2 Disabling Terminal Functions ..................................................................................29

5.3 Setting the Refund Limit..........................................................................................30

Appendix A, Getting Help.................................................................................................. 31A.1 Getting Help ............................................................................................................31

A.1.1 Contacting the Helpdesk .............................................................................31

A.2 Ordering Replacement Terminal Roll ......................................................................31

A.3 Installing Terminal Roll ............................................................................................32

Appendix B, End of Day Scenarios ...................................................................................33B.1 Scenario 1................................................................................................................33

B.2 Scenario 2................................................................................................................34


Chapter 1 Introduction

This guide provides a reference for merchants and their staff in operating the VeriFone terminals for payment card transactions and the Fexco DCC service.

Fexco Merchant Services (FMS) is a global leader in the provision of Dynamic Currency Conversion (DCC) along with many other transaction service solutions. With FMS services and solutions, merchants can generate new revenue streams and increase cardholder satisfaction.

1.1 What is DCC?DCC is a convenient service that offers international cardholders the choice to pay for goods or services in their home currency. The DCC service is available on VISA and MasterCard credit and debit card transactions.

It is important to remember that DCC is not an additional charge for international cardholders; it simply replaces the current currency conversion process applied by card schemes and issuers.

1.1.1 DCC Screen Offer

The following sample screens illustrate how DCC is displayed to the cardholder on the Vx 820 PIN Pad:

EUR base currency GBP base currency

Chapter 1–Introduction © 2019 Fexco. All rights reserved. 5

1.2 About Contactless TransactionsThe terminal now supports contactless transactions—which means a cardholder can simply tap the terminal with their credit to make a payment.

The contactless functionality uses near field communication (NFC) with payment cards that have an embedded chip and antenna. Contactless transactions are permitted for purchases of up to EUR 30 or GBP 30.

A detailed procedure is provided in “Section 3.3.3, Sale—Contactless Transaction,” on page 15.

Chapter 1–Introduction © 2019 Fexco. All rights reserved. 6

Chapter 2 Connecting the Desktop Terminal and PIN Pad

This chapter describes how to setup the Vx 520 desktop terminal and connect it with the Vx 820 PIN pad. The Vx 520 desktop terminal kit supports both IP and PSTN connections.

Chapter 2–Connecting the Desktop Terminal and PIN Pad © 2019 Fexco. All rights reserved. 7

2.1 Connecting the IP Desktop TerminalThe Vx 520 desktop terminal is intended for use with the Vx 820 PIN pad. This section describes how to connect:

• PIN pad with the desktop terminal ( RS‐232 cable is part of the Vx 820 PIN pad and power cable is supplied with the terminal)

• Ethernet port (included)

• Phone port (included)

To connect the IP Desktop terminal:

1. Remove the back cover.

Figure 1 Opening the back cover

2. Connect the IP cable to the ETH port.

IP cable

Figure 2 IP (ethernet) terminal connections

3. Connect the PIN pad cable to the RS232 port.

4. Connect the power supply plug to the Power port.

Figure 3 Power supply connections


2.2 Connecting the PSTN Desktop TerminalThe Vx 520 desktop terminal is intended for use with the Vx 820 PIN pad. Be sure to connect the PIN pad to the terminal before connecting and turning ON the power adapter.

This section describes how to connect:

• PIN pad with the desktop terminal ( RS‐232 cable is part of the Vx 820 PIN pad and power cable is supplied with the terminal)

• Phone port (telephone cable is not included)

To connect the PSTN Desktop terminal:

1. Remove the back cover. See “Figure 1, Opening the back cover,” on 8.

2. Connect the phone line to the phone port.

Figure 4 PSTN (telephone line) terminal connections

3. Connect the PIN pad cable to the RS232 port.

Note: Do this before connecting and turning ON the power adapter.

4. Connect the power supply plug to the Power port. See “Figure 3, Power supply connections,” on 8.

2.2.1 Setting the Dial Prefix on a PSTN TerminalSome merchant locations require a dial prefix on the phone line used by the terminal.

To set the dial prefix on a PSTN terminal:

1. Go to the terminal main menu.

2. On the keypad, press 1.

The System menu is displayed.


Figure 5 System menu

3. Press 3 TMS.

4. At the prompt, enter the System password and press Green.

5. Press 1 MAN UPGRADE.

6. Press 1 SYSTEM.

7. Press 1 CONFIG.

8. When prompted with the Terminal ID, verify the Terminal ID is correct.

9. Verify the Prefix is correct.

— If the Prefix is correct, then press No.

— If the Prefix is wrong, press Yes and enter the correct Prefix.

10.Verify the PSTN phone number is correct.

— If the number is 0669798104, then press No.

— If the number is wrong, press Yes and enter the correct number.

11.When prompted to Continue, press Yes.

12.Press YES to continue again.

The terminal will now dial in for updates and the SYSTEM Config will also be completed.


Chapter 3 Operating the Terminal

This chapter describes how to use the Vx 520 terminal with the Vx 820 PIN pad for carrying out transactions and FEXCO DCC transactions. For general terminal setup and operating instructions, please refer to the VeriFone documentation supplied with your terminal.

3.1 Vx 520 Desktop Terminal

3.1.1 Rebooting the Terminal1. Press 1 (SYSTEM).

2. Press 2 UTILITIES.

3. Press 2 RESTART.

Allow at least 60 seconds for the terminal software to initialise and until PAYMENTS is displayed on the terminal screen as illustrated in “Figure 1, Home menu,” on page 12.

3.2 Main MenuThis section introduces the main menu.

To use the main menu:

1. When you power on the terminal, the Home menu is displayed.

Magnetic card reader

Enter keyCancel key

Indicator LED

CLEAR or BACKSPACE key

Function buttons

Chapter 3–Operating the Terminal © 2019 Fexco. All rights reserved. 11

Figure 1 Home menu

2. From the terminal main menu, touch the F1 button for PAYMENTS.

The Payments menu is displayed.

Figure 2 Payments menu

3.3 Card Auths MenuThis section describes the functions accessed by the CARD AUTHS function.

Figure 3 Card Auths menu

3.3.1 Sale—Chip TransactionDuring a chip card transaction, please DO NOT remove the card during the entire duration of the transaction. The terminal will display the message “Remove Card” when you may remove the card.

1. Press 1 CARD AUTHS and press 1 SALE.

2. Ask cardholder to insert credit card into PIN Pad.

3. On the terminal, key in amount and press Green.


4. If a foreign currency is detected on the card, the PIN pad displays the transaction amount in the merchant’s local and the cardholder’s currency as shown in “Figure 4, FEXCO DCC offer illustrated on the Vx 820 PIN pad for EUR and GBP base currencies,” on page 13.

Figure 4 FEXCO DCC offer illustrated on the Vx 820 PIN pad for EUR and GBP base currencies

5. Cardholder must verify the currency and amount.

6. Cardholder must select the currency by touching the flag of the currency on the screen of the PIN pad.

7. If PIN is required, cardholder must key in PIN and press Green on the PIN pad.

Figure 5 PIN verification prompt

8. When the transaction is authorised, the Merchant receipt is printed. Some cards may require card‐holder signature.

9. Press Green to print customer/cardholder copy.


3.3.2 Sale—Card Swipe Transaction1. Press 1 CARD AUTHS and press 1 SALE.

2. Swipe the card.

3. Key in the amount and press Green.

4. Ask cardholder to must verify the currency and amount on the PIN pad.

5. Cardholder must select the currency in which to pay on the PIN pad.

When the transaction is authorised, the Merchant receipt is printed.

6. Verify the signature.


3.3.3 Sale—Contactless TransactionFor transaction amounts that are less than the specified limit for Contactless, the terminal automatically prompts the cardholder with the Contactless method for payment.

1. Press 1 CARD AUTHS and press 1 SALE.

2. Key in the amount and press Green.

The PIN pad displays the Contactless image and prompt “Present Card”.

Figure 6 Contactless illustrated on the PIN pad for EUR and GBP base currencies

3. The cardholder taps their card on the PIN pad. In some cases, the cardholder may be required to insert their card in the PIN pad and key in PIN.

The PIN pad displays “Remove Card”.


4. When the transaction is authorised, the Merchant receipt is printed. Press Green to print cus‐tomer/cardholder copy.

3.3.4 GratuityOn terminals that have the Gratuity feature enabled, the prompt to add a gratuity appears before the cardholder verifies the currency and amount.

1. The PIN pad displays “Would you like to add a Gratuity?”

2. Cardholder confirms on the PIN pad if they want to add a gratuity by pressing Green for YES or Red for NO.

3. If YES, then a list of pre‐set percentages is displayed along with an option to allow the cardholder to enter a specific amount.

4. Cardholder makes selection on the PIN pad.

The sale amount, calculated gratuity amount based on the cardholder selection, and the TOTAL amount are displayed.

5. Cardholder confirms the total amount and must press Green to confirm or Red to select a different percentage or rekey a specific amount.

The transaction proceeds as described in the preceding sections for 1. SALE—CHIP TRANSACTION or 1. SALE—NON‐CHIP TRANSACTION.

3.3.5 Sale MenuPress 1 CARD AUTHS and press 2 SALE MENU.

1. ONLINE SALE Same as CARD AUTH 1 SALE.

Always connects to the authorisation host.

2. VOICE AUTH SALE Same as CARD AUTH 1 SALE.

Complete the sale by entering the authorisation code if provided by the authorisation centre and press Green.

Chip and PIN cardholders must key in PIN and press Green.


In the case of an unknown transaction number, print the Transaction Details report to obtain the corresponding transaction number.

To print the Transaction Details report:

1. Press F2 PAYMENTS.

2. Press 4 REPORTS.

3. At the prompt, enter the Reports password and press Green.

4. Press 5 TRANS. DETAILS.

5. Press 1 ALL.

3.3.6 RefundFor the procedures in this section, first Press 1 CARD AUTHS and press 4 REFUND.

3.3.6.1 Chip Refund Transaction1. Key in the Refund password and press Green.

2. Insert card, key in amount, and press Green.

3. Cardholder must confirm currency and amount on the PIN pad.

Note: PIN verification depends on card type.

4. Cardholder must press Green to accept or Red to reject.

The Merchant copy is printed.

5. Cardholder must sign merchant copy.

6. Verify signature and if correct, press Green for customer copy.

3.3.6.2 Non-chip Refund Transaction1. Key in the Refund password and press Green.

2. Swipe card or key in number and expiry date.

3. Key in amount and press Green.

4. Cardholder must confirm currency and amount and press Green on the PIN pad.


5. Cardholder must sign merchant copy.

6. Verify signature and if correct, press F2 or Green for customer copy.

3.3.6.3 Contactless Refund Transaction1. Key in the Refund password and press Green.


The PIN pad displays the Contactless image and prompt “Present Card”. See “Figure 5,” on page 17.

3. Cardholder confirms currency and amount, then taps their card on the PIN pad.

3. REPRINT TRANS Reprints a previous transaction provided the transaction has not been cleared by the End of Day process.

To reprint the transaction, enter the REPRINT password.

When prompted, enter the transaction number and press Green to output the corresponding receipt.

If you do not know the transaction number, see the procedure below.


The PIN pad displays “Remove Card”.

When the refund transaction is authorised, the Merchant receipt is printed.


3.3.6.4 Cancelling a RefundYou can only cancel a refund before the customer receipt is printed. If you want to cancel the transaction after the customer copy has printed, see “Section 3.3.7, Void.“

To cancel a refund:

1. Before the customer copy is printed, press Red.

2. Follow screen prompts.

3.3.7 VoidA transaction may only be voided immediately after the transaction is completed and the customer copy has printed. You cannot void any other transaction.

Furthermore, Contactless transactions may not be voided.

To void a transaction:

1. Press 1. CARD AUTHS followed by 5. VOID.

2. Key in Void password and press Green.

The following message is displayed.

Figure 7 Void transaction prompt

Only the most recent transaction number is prompted for a Void transaction.

3. Press OK or CANCEL.


4. Press Green to print customer copy.

Note: Void is not permitted for JCB or UnionPay (UPI) card transactions.

3.3.8 Card Not Present1. Press 1. CNP SALE or press 2. CNP REFUND.

2. If 2. CNP REFUND, then key in Refund password and press Green.

3. Key in the card number and expiry date and press Green.

4. If applicable, key in the card security code.


6. If applicable, select currency chosen by cardholder.


If authorisation fails online security checks, the merchant may still have the option to authorise the transaction by calling the authorisation centre and then following the prompts on the terminal screen.

Note: Card Not Present is not permitted on UnionPay (UPI) or JCB card transactions.

3.4 End of Day 1. Key in the End of Day (EOD) password, and press Green.

2. Wait until the End of Day report is printed.

3. Press any key to return to the main menu.

For full details, see “Chapter 4, End of Day Reconciliation,” on page 21.

3.5 Rates The RATES menu functions are applicable to PSTN terminals only. IP terminals obtain rates dynamically on a transaction basis.

This is function is disabled on IP terminals.

For PSTN terminals, this function updates the terminal with the latest exchange rates.

This is function is disabled on IP terminals.

For PSTN terminals, this function prints a report of the currencies and rates that are currently stored on the terminal.

3.6 ReportsEnter the Report password to access reports.

Outlines the total number of captured transactions and the net totals since the last End of Shift or End of Day report.

Prints currency totals for all card types since the last End of Shift or End of Day report.

Reprints the previous End of Day report.

Generates a detailed list of all transactions since the last End of Shift/End of Day report.

This option resets values in the Balance Summary, Balance Detailed, and End of Shift reports.

Generates a detailed list of all captured transactions since the last End of Day report.

1. ALL—Lists all updated gratuities

2. BY REF NUM—Lists gratuities by reference number

1. UPDATE RATES

2. LIST RATES

1. BALANCE SUMMARY

2. BALANCE DETAILED

3. LAST END OF DAY

4. END OF SHIFT

5. TRAN DETAILS

6. GRATUITY MENU Note: Depending on the functions enabled on your terminal, the Gratuity menu may not appear.


3.7 Reference of Terminal Messages and Prompts

Terminal Failure—Revert to manual imprinter for certain card transactions. In all cases, phone the authorisation centre for an authorisation code.

Cards that are hand‐keyed (Card Present)—Be sure to take a manual imprint of the card and keep it with your records.

3.7.1 Card Authorisation Messages

Referral password prompt—Before a Referral Auth Code may be manually entered, key in the Referral password. This is a precaution against fraud.

Sale Not Authorised—If this message is displayed, phone the authorisation centre. Press F2 and key in the authorisation code if provided by the authorisation centre. Otherwise press Red to cancel the transaction.

Declined. ?Press Red to cancel the transaction.

Preauth Found. Complete/check‐out: NO/YES—Displayed when SALE is selected and the terminal identifies that a PREAUTH exists on the card. Select YES and complete the transaction.

DCC Chosen at Preauth: NO/YES—Displayed when a foreign card is identified and the sale is completed on a different terminal to the original PREAUTH. The merchant must select the same currency as the PREAUTH stage. Select YES to complete the transaction in the card currency.

3.7.2 General Screen Prompts

Enter PIN—The cardholder must key in their PIN and press Green.

Incorrect PIN—The PIN keyed is incorrect. Cardholders may have a number of attempts at entering their PIN correctly before the PIN is locked.

PIN Last Try—The cardholder has one final attempt to enter their PIN correctly.

PIN Tries Exceeded—The number of PIN entry attempts allowed is exceeded.

Remove Card—Cards must not be removed until this message is displayed. Cards removed before this time will not be authorised and the transaction will be cancelled. Furthermore, the terminal may freeze if the card is removed prematurely.

Use Chip Reader—A chip card has been swiped in error. The card should be inserted into the chip reader.

Use Mag Stripe—The chip reader cannot read the chip. The card should be handed to the operator and swiped.

Note: Liability for fraudulent transactions may transfer to the merchant where correct acceptance procedures were not followed. More Information on Chip and PIN is available on our web site at www.fexcoms.com

Warning Rates Expired. Best Rate Does Not Apply.?This message applies to PSTN terminals only. Terminal rates expire every 48 hours. This message is displayed after every 10 transactions and upon completion of the tenth transaction at the point after the customer receipt is printed. Please refresh the rates immediately. See “Rates” on page 18.

Warning BINs Expired. Call Helpdesk.?This message applies to PSTN terminals only. The BINs file expires after six months and requires an update. From the occurrence of the BINs warning message,


the BINs warning message is displayed after every 10 transactions and upon completion of the tenth transaction at the point when the customer receipt is printed. Please contact the Helpdesk as soon as possible. See “Contacting the Helpdesk” on page 4.

3.7.3 General Terminal Responses

No Connection—Check phone line and connection. Reboot the terminal. If problem persists, contact the Help desk.

Referral A or B/Referred—Phone the authorisation centre.

Unable to Authorise/Not Authorised—Phone the authorisation centre.

Call Auth Centre—Phone the authorisation centre.

Downloading Rates—Wait 2 minutes. If message still appears, reboot the terminal.

Card Type Not Supported/Invalid Card Type/Number—The card cannot be processed by the terminal.

Terminal Update In Progress, Please Wait—Wait 10 minutes. If message still appears, reboot the terminal.

Key entry not allowed for this card type—For some card types it is not possible to hand key the card number. Both the cardholder and the card must be present to complete the transaction.


Chapter 4 End of Day Reconciliation

Fexco OpenConnect has replaced the Batch function used previously by Fexco terminals.

Settlement of transactions from Fexco terminals is managed by Fexco OpenConnect and is based on a Host Session. All transactions received from a terminal during a Host Session are sent to the acquiring bank for settlement. See “Section 4.3, OpenConnect Host Sessions per Acquirer,” on page 24.

Terminal totals are performed by the End of Day (EOD) process, which is managed by the merchant for the purpose of reconciling the day’s transactions. To ensure the EOD totals reconcile with the Host Session totals, merchants are advised to complete the EOD process within the Host Session time frame as determined by the merchant’s acquirer. See “Section 4.3, OpenConnect Host Sessions per Acquirer,” on page 24.

4.1 Reviewing the End of Day Reconciliation ReportTo ensure that your statement totals balance, it is important that you carry out your End of Day Banking before the cut‐off time set by your acquirer.

To generate the End of Day report:

1. Press F1 PAYMENTS

2. Press 2 END OF DAY

3. When prompted, key in the End of Day (EOD) password, and press Green.

4. Wait until End of Day report is printed.

The End of Day report is illustrated in “Figure 4.1, End of Day Reconciliation Report,” on 23. The End of Day Reconciliation report is described as follows:

Description

Local Totals

The totals of transaction value and transaction count held on the terminal since the previous EOD reconciliation was completed.

Shows the sales and refunds, where DR is Sales and CR is Refunds:

• DR 0004 indicates 4 sale transactions

• CR 0003 indicates 3 refund transactions

Note: Debit and Credit are from the cardholder’s point of view.

Transaction numbers

Sales

Refunds

Chapter 4–End of Day Reconciliation © 2019 Fexco. All rights reserved. 21

Host Totals

The totals of transaction value and transaction count held on OpenConnect for the current Host Session time frame.

Checked and matched EOD totals confirm that the Local totals reconcile with the Host totals. When the Local totals and Host totals match, the merchant will be settled these values.

If the totals do not match, the merchant will be settled the Host totals.

Current Banking Totals

OpenConnect total for the current business day or current session.

Previous Banking Totals OpenConnect totals for the last session or previous business day.

Host Session Number

The Host Session number or OpenConnect Host Session number is the number of the current processing time frame. (The time frame is set per acquirer.)

The reconciliation printout shows the transactions that have been sent to the acquiring bank for settlement and those that will be sent for settlement in the next processing window.

Session numbers run from 00 to 06

Terminal EOD Reconciliation number

This equivalent to the former Batch ID.

This is an identifier for the EOD process and increments every time an EOD process is completed on a terminal.

This number is terminal specific does not appear on any Mercury report.

Description

Card details confirmed upon authorisation

Host (Acquirer) session number

Transaction numbers


Figure 4.1 End of Day Reconciliation Report

4.2 Handling Discrepancies between Local and Host TotalsTo prevent a discrepancy in the total value of the transactions captured by OpenConnect for a given business day, Fexco recommends that merchants complete the End of Day process on the terminal just before the cut‐off time. For example, if your acquirer’s cut‐off time is 23h00, then you should complete the End of Day function a few minutes before 23h00, such as at 22h55.

Low‐value transactions such as contactless transactions which have a limit of £30 and €30 may sometimes bypass online authorisation. The reports illustrated in Figure 4.2 on page 24 show two stored transactions and then the resulting Transaction Details reports after the terminal goes online to authorise a £300 transaction.

Local totals

Host totals

Host Session number

Terminal EOD Reconciliation number


Figure 4.2 Comparison of transactions stored and captured by OpenConnect

For a detailed example of an end of day discrepancy, see “Appendix B, End of Day Scenarios,” on page 33.

4.3 OpenConnect Host Sessions per AcquirerThe schedule of OpenConnect Host Sessions are listed by acquirer as follows:

Acquirer OpenConnect Host Session —Cut‐off Time

AIBMS 02h01 to 02h00

AIBMS UK 02h01 to 02h00

Barclaycard 02h01 to 02h00

Stored transactions

Before going online, the terminal stores transaction numbers 1051 and 1052 on the terminal and illustrated as shown in this report.

Transactions captured by OpenConnect

After going on line, the terminal sends the stored transactions to OpenConnect.


4.4 End of Day Frequently Asked Questions

4.4.1 What does End of Day Process (EOD) mean?The End of Day process is a method of resetting the terminal totals with the transactions on OpenConnect. It is recommended that you complete the EOD process as close to the cut‐off time specified by your acquirer to ensure the totals match.

4.4.2 What does Host Session mean?The Host Session is the processing window of OpenConnect.

There is one Host Session per day for which the session start and finish times are determined per acquirer as detailed in “Section 4.3, OpenConnect Host Sessions per Acquirer,” above.

4.4.3 What is a Host Session number?The session goes from 0‐6 to represent each day of the week and re‐cycles each week.

The Host Session is printed on the terminal report only. See “Figure 4.1, End of Day Reconciliation Report,” on 23.

4.4.4 How does this relate to the batch number in Mercury?There is no direct correlation between the Host Session number and the Batch number in Mercury.

4.4.5 What happens if I forget to complete my EOD process?Fexco will process all transactions that are stored on OpenConnect, regardless of whether the EOD process is run or not.

The terminal report (printout) will show the accumulated totals on the terminal and the current totals on OpenConnect.

4.4.6 Can the EOD process be set to occur automatically?Yes, Fexco sets your terminal to execute the EOD function automatically at the cut‐off time established by your acquirer.

Cardnet 21h01 to 21h00

Global Payments 02h31 to 02h30

First Data Merchant Services 21h01 to 21h00

Worldpay 00h01 to 00h00

Acquirer OpenConnect Host Session —Cut‐off Time


Chapter 5 Terminal Administration & Password Security

The procedures in this chapter are limited to the purpose of changing passwords and disabling or enabling functions on the terminal.

For compliance adherence, actions on the terminal require specific authorisation and are password protected. The terminal requires password entry for Superuser access.

5.1 Changing Terminal PasswordsMost functions on the terminal are password protected. For security purposes, it is recommended that you change the default Superuser password as well as the default passwords for the other functions. If you want to reset the Superuser password, please contact the FMS Helpdesk.

Any changes you make to the terminal are stored on the terminal. FEXCO has no visibility of new passwords that you set or the functions that you disable.

To set or change passwords:

1. Go to the terminal main menu.

2. On the keypad, press 1.

The System menu is displayed.

Figure 1 System menu


The System Utilities menu is displayed.

Chapter 5–Terminal Administration & Password Security © 2019 Fexco. All rights reserved. 26

Figure 2 System Utilities menu

4. Press 6 SET PASSWORDS

The Set Passwords menu is displayed.

Figure 3 Set Passwords menu

5. Press NEXT.

The remaining password functions are displayed (as applicable).

Figure 4 Set Passwords menu ‐ part 2

6. Press PREV to return to the previous Password menu.

5.1.1 Setting the Superuser Password 1. On the SET PASSWORDS menu, press 1.

2. Key in the current Superuser password and press GREEN.

3. At the prompt, key in the new Superuser password and press GREEN.

4. Re‐key in the new password and press GREEN.

The Superuser password is now changed.


5.1.2 Resetting the Superuser Password Only authorised personnel are permitted to contact the FMS Helpdesk to request assistance with resetting the Superuser password.

5.1.3 Setting the Refund Password1. On the SET PASSWORDS menu, press 3.


3. At the prompt, key in the new Refund password and press GREEN.

4. Re‐key in the new password and press GREEN

The Refund password is now changed.

5.1.4 Setting the Void Password1. On the SET PASSWORDS menu, press 4.


3. At the prompt, key in the new Void password and press GREEN.


The Void password is now changed.

5.1.5 Setting the End of Day Password1. On the SET PASSWORDS menu, press 5.


3. At the prompt, key in the new End of Day password and press GREEN.

4. Re‐key in the new password and press GREEN.

The End of Day password is now changed.

5.1.6 Setting the Report Password1. On the SET PASSWORDS menu, press 6.


3. At the prompt, key in the new Report password and press GREEN.


The Report password is now changed.

5.1.7 Setting the Reprint Password1. On the SET PASSWORDS menu, press 7.


3. At the prompt, key in the new Reprint password and press GREEN.


The Reprint password is now changed.


5.1.8 Setting the Referral PasswordThe Referral password is located on the secondary SET PASSWORDS menu. Depending on the applications installed on the terminal, the corresponding menu number for SET REFERRAL PWD may be different.

To set the Referral password:

1. On the SET PASSWORDS menu, press NEXT.

2. On the secondary SET PASSWORDS menu, press the corresponding number for SET REFERRAL PWD.


4. At the prompt, key in the new Referral password and press GREEN.


The Referral password is now changed.

5.2 Disabling Terminal FunctionsYou may choose to disable certain functions on the terminal. For example, only a select few employees should have access to Void and Refund functions.

To disable terminal functions:


2. Press 5 UTILITIES

3. Press 1 SECURITY

4. Press 1 FUNCTION ACCESS

You are prompted to enter the Superuser password.

5. Key in the Superuser password and press Green.

The Function Access menu is displayed.

6. Press NEXT

More functions are displayed.


The asterisk (*) indicates the function is enabled. No asterisk indicates the function is disabled.

7. Press the corresponding number of the functions you want to disable on the terminal and press Green.

8. When prompted to “Save Changes” press YES or NO.

The disabled function will continue to appear as a menu item on the terminal, but anytime you try to use it, the message “Function Disabled” is displayed.

5.3 Setting the Refund LimitThis function allows you to set the maximum value for a refund.

To set the Refund limit:


2. Press 5 UTILITIES

3. Press 1 SECURITY

4. Press 2 SET REFUND LIMIT

You are prompted to enter the Superuser password.

5. Key in the Superuser password and press Green.

The Refund Limit menu is displayed.

6. Key in the amount such as 500.00 and press Green.

7. Press OK to confirm. Or, press REKEY to re‐enter the refund limit amount.


Appendix A Getting Help This appendix provides contact details for the Fexco helpdesk and for ordering replacement paper for the terminal. Procedures for changing the terminal paper roll are alos provided.

A.1 Getting HelpFor assistance with the terminal, please contact the FMS Helpdesk as follows:

Location Phone Number

UK 0800 838 441

Ireland 1800 402 123

Worldwide 0044 800 838 441

Email [email protected]

A.1.1 Contacting the HelpdeskTo facilitate your call, please have your Merchant ID and Terminal ID to hand by performing the following task before you contact the Helpdesk:

1. Be sure the terminal is powered on.

2. From the start menu, press F2 CREDIT/DEBIT.


4. Press 2 SYSTEM INFO.

The terminal prints the system report that includes the Terminal ID, Merchant ID and software details about the terminal.

A.2 Ordering Replacement Terminal RollPlease order terminal receipt paper roll from one of the following companies:

Region Company Name Phone Number

UK Premier Rolls 0194 346 6199

Ireland Kempis Group 01 864 1900

To facilitate your call, please quote:

• Your Merchant ID

• Number of boxes required

• Roll type KT02

Note: Desktop terminals support both 38mm and 49mm paper roll sizes.

Appendix A–Getting Help © 2019 Fexco. All rights reserved. 31

A.3 Installing Terminal RollThe procedure for installing the paper roll on Desktop terminals is described in this section.

To install a paper roll on the terminal:

1. Hook your finger under the latch and lift up to swing the paper roll cover open.

2. Remove any partial roll of paper in the printer tray by lifting it up.

3. Loosen the glued leading edge of the new paper roll or remove the protective strip.

4. Unwind the paper roll past any glue residue.

5. Hold the roll so the paper feeds from the bottom of the roll.

6. Drop the paper roll into the printer tray.

7. Pull paper up past the glue residue.

8. Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door.

CAUTION: To prevent damaging the print roller, please close the paper roll cover gently.

Appendix A–Getting Help © 2019 Fexco. All rights reserved. 32

Appendix B End of Day ScenariosThis section describes End of Day scenarios using a timeline, acquirer cut‐off times, terminal trading windows and merchant settlement for a given day.

B.1 Scenario 1The cut‐off time for ACME acquiring bank is 02:00.

The merchant’s terminal is set to trigger the End of Day (EOD) function automatically at 02:00.

The time of ACME’s banking session is from 02:01 Day 1 to 02:00 Day 2. Merchants are settled for all transactions that processed during this timeframe.

Figure B.1 Scenario 1 Timeline

The EOD totals printed on the terminal’s End Of Day report match the Fexco Host totals.

Totals

Terminal EOD Total 1650

Fexco Host session (banking session) Total 1650

The Fexco Host session total represents the banking session total and is therefore the amount that will be settled to the Merchant’s bank account for the given day.

Appendix B–End of Day Scenarios © 2019 Fexco. All rights reserved. 33

B.2 Scenario 2The cut‐off time for ACME acquiring bank is 02:00.

The time of ACME’s banking session is from 02:01 Day 1 to 02:00 Day 2. Merchants are settled for all transactions that processed during this timeframe.

The merchant’s terminal is set to trigger the End of Day (EOD) function automatically at midnight.

Figure B.2 Scenario 2 Timeline

The EOD totals printed on the terminal’s End Of Day report do not match the Fexco Host totals—banking session totals. This is not a problem for the merchant because they want to reconcile the terminal totals with the till system’s totalsl

Totals

Terminal EOD Total 1800

Fexco Host session (banking session) Total 1650

Amount settled to the merchant on the previous day 150

The Fexco Host session total represents the banking session total and is therefore the amount that will be settled to the Merchant’s bank account for the given day.

Appendix B–End of Day Scenarios © 2019 Fexco. All rights reserved. 34

FexcoIveragh RoadKillorglinCo. KerryIreland V93 WN9T

T +353 66 976 1258

www.fexco.com

http://www.fexco.com

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VeriFone Desktop Terminal - Fexco