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David Velazquez, CFP® 2041 N 20 th Dr, Phoenix, AZ, 85009 [email protected] 602-819-8718 Objective To obtain a position as a Financial Planner. Experience April 2014 – Present: Financial Associate, Vanguard Accurately execute implementation requests, one-off monetary requests and clerical updates on clients’ accounts. Confer with Advisors to provide them with the accurate strategies to execute their client goals. Identify trends and suggest improved courses of action to management to gain efficiencies within the department. October 2013 – April 2014: Brokerage Investment Professional, Vanguard Brokerage Account (VBA) Research and Development team, Vanguard Gave clients best-in-class customer service with a specialization in VBA brokerage accounts. Initiated discussions with clients as to the benefits to enrolling in our new VBA account. Serviced clients with brokerage transactions. Researched clients’ inquiries and provided resolution. Instructed other retail crew in VBA positioning. Actively engaged clients in enhanced guidance discussions. March 2013 – October 2013: Brokerage Investment Professional, Vanguard Gave clients best-in-class customer service with a specialization in brokerage accounts. Assisted clients with their monetary and clerical transactions. Researched clients’ inquiries and provided resolution. Actively engaged clients in enhanced guidance discussions regarding Vanguard funds, Vanguard ETFs and brokerage assets. Answered peripheral questions regarding their accounts. January 2013 – March 2013: Contractor Support Lead, Vanguard Led a team of up to 12 retail services contractors. Mentored contractor crew on client relationship management skills and how to increase their call quality ratings. Assumed elevated call situations to provide client resolution.

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Page 1: Velazquez D Resume

David Velazquez, CFP® 2041 N 20 th Dr, Phoenix, AZ, 85009 [email protected] 602-819-8718

Objective

To obtain a position as a Financial Planner.

Experience

April 2014 – Present: Financial Associate, Vanguard

Accurately execute implementation requests, one-off monetary requests and clerical updates on clients’ accounts.

Confer with Advisors to provide them with the accurate strategies to execute their client goals. Identify trends and suggest improved courses of action to management to gain efficiencies

within the department.

October 2013 – April 2014: Brokerage Investment Professional, Vanguard Brokerage Account (VBA) Research and Development team, Vanguard

Gave clients best-in-class customer service with a specialization in VBA brokerage accounts. Initiated discussions with clients as to the benefits to enrolling in our new VBA account. Serviced clients with brokerage transactions. Researched clients’ inquiries and provided resolution. Instructed other retail crew in VBA positioning. Actively engaged clients in enhanced guidance discussions.

March 2013 – October 2013: Brokerage Investment Professional, Vanguard

Gave clients best-in-class customer service with a specialization in brokerage accounts. Assisted clients with their monetary and clerical transactions. Researched clients’ inquiries and provided resolution. Actively engaged clients in enhanced guidance discussions regarding Vanguard funds, Vanguard

ETFs and brokerage assets. Answered peripheral questions regarding their accounts.

January 2013 – March 2013: Contractor Support Lead, Vanguard

Led a team of up to 12 retail services contractors. Mentored contractor crew on client relationship management skills and how to increase their

call quality ratings. Assumed elevated call situations to provide client resolution.

November 2013 – January 2013: Retirement Resource Center Intern, Vanguard

Gave clients best-in-class customer service with a specialization in Roth IRAs, Inherited IRAs, missed and adjusted required minimum distributions, and excess removals.

Assisted clients with all related transactions. Explained relevant details and available options before and after taxable events had occurred.

October 2011 – January 2012: Education Savings Group Intern, Vanguard

Page 2: Velazquez D Resume

David Velazquez, CFP® 2041 N 20 th Dr, Phoenix, AZ, 85009 [email protected] 602-819-8718

Gave clients best-in-class customer service with a specialization in college savings for minors. Assisted clients to open new 529 college savings accounts sponsored by five different states. Explained tax and federal student aid nuances. Compared and contrasted investment vehicles for suitability. Flawlessly processed client transactions.

December 2011 – December 2013: 4HELP Rotational Associate, Vanguard

Gave overflow assistance to the Vanguard Information Center. Coached crewmembers in locating information in Info Wave and other Vanguard informational

resources. Assisted crewmembers with less-frequently performed processes.

May 2011 – March 2013: Mutual Fund Investment Professional, Vanguard

Gave clients best-in-class customer service with a specialization in mutual fund accounts. Assisted clients with their monetary and clerical transactions. Engaged clients in enhanced guidance discussions regarding suitability of Vanguard funds. Answered peripheral questions regarding client accounts.

October 2010 – April 2011: Processing Contractor, Randstad

Processed purchase and contribution checks to client accounts. Opened new accounts and made clerical changes. Made outcalls to clients to resolve client issues.

April 2008 to February 2010: Customer Service Representative, Beneco, Inc.

Assisted client with all their 403(b)7 account inquiries. Assisted clients with their distribution options. Explained plan benefits such as hardship withdrawals and loan programs. Actively engaged clients in enhanced guidance discussions regarding plan mutual funds.

Education

Bachelor of Arts, Florida State University, College of Business, 2001, Tallahassee, FL

Certifications

Series 7 & Series 63 licensing CERTIFED FINANCIAL PLANNER® designation achieved March 2015