Global consulting with a difference

The Vector Consultants difference...Vector Consultants is a global consulting firm that goes beyond analysis to deliver the solutions our clients across the world need to achieve positive, successful and sustainable results. Over close to three decades, we’ve built an outstanding record in helping organisations to implement their strategies in the precise manner that most effectively meets their objectives.

Our no-nonsense, direct approach is based on a commitment to total openness and honesty, earning trust by providing the assurance that we always do the right things for the right reasons.

A number of fundamental strengths support our success in this area. First, every engagement is led from start to finish by the most senior consultants in our field, seasoned business people with direct experience of the challenges our clients face.

Next, our commitment to carrying out an in-depth diagnosis of every client enables us to provide a true, precise, clean and clear ‘snapshot’ of the entire organisation, streamlining our ability to close the gap between where they are and where they need to be.

Third, we can tailor our array of flexible and highly effective solutions to deliver improved efficiencies, performance and value, simultaneously teaching every client how to do so for themselves. In addition, we’re particularly skilled in enabling our clients to enhance loyalty and gain advantage by ensuring the customer is the ultimate focus of all activities at every level of the organisation. And by measuring the impact of every engagement, we ensure that we add value through everything we do.

These are just some ways in which we take on our clients’ toughest challenges to make a real, lasting difference in everything we do. They’re what enable us best to drive radical improvements in the sentiment, perception and performance of every organisation we work with.

2

Strategy implementation

At Vector, we’ve built over many years the skills, insight and experience needed to help complex organisations realise their strategies, anywhere in the world.

Critically, we understand that the key

challenges facing large companies and

governments are almost never simple or

isolated, meaning that addressing a single

symptom will rarely result in the desired

operational improvement. That’s why it’s so

important that we gain a deep understanding

of all the interrelated systems at play across

the business – in particular, how addressing

one issue will impact upon others elsewhere

in the organisation.

So before we start any implementation

programme, we spend up to six weeks

reviewing, in detail, the strategy, culture and

mechanics of our clients’ organisations.

Specific emphasis is placed on the all-

important relationships between business

processes, from input to results. This insight

gives us the foundation for our work with

organisations. And in this capacity we help

our clients maximise performance across a

range of key parameters, including efficiency,

productivity, quality, customer satisfaction

and profitability.

Practical solutionsIt’s because these are tangible, real-world

outcomes that our approach is based firmly

on the hard, often commercial realities that

our clients grapple with every day. That’s why

we work with every level of the organisation

to harmonise and align all processes into a

cohesive and coherent whole. By doing so,

we can we help develop and implement

practical solutions that help our clients

meet their goals at an individual, team and

organisational level.

This is an approach that works even during

times of drastic change. One example being

the aftermath of a merger or acquisition,

when cultural, brand, communications,

supply chain and customer challenges can

all too easily prevent targeted benefits from

being realised.

3

Managing complex change

Cultural demandsWith a deep structural analysis of this sort it’s

vital that we take the client company’s culture

into account as well. That’s because the

pace and style of a change programme must

always match the cultural expectations and

demands of the people involved – otherwise,

the consequences may be serious.

If the approach is too slow and cautious,

the people affected might grow bored

and frustrated, possibly becoming resistant

or cynical towards the changes involved.

If, on the other hand, it’s too fast and

aggressive, the programme runs the risk of

not only alienating key individuals but also of

damaging some of the organisation’s most

important cultural attributes, such as mutual

trust and respect.

Get it right, however, and the style of the

programme can become one of its most

powerful properties, underpinning and

emphasising some of the organisation’s most

valuable qualities. That’s why we commit

considerable time to working with clients on

determining the appropriate pace, direction

and nature of change, carefully considering

factors including the speed and willingness

with which employees will follow their

leaders’ direction.

And it’s why we have developed the rare

ability to accurately quantify an organisation’s

culture in meaningful and practical terms

that enable us to set and track performance

towards measurable improvement targets.

It’s during periods of complex, organisation change that our clients benefit most from the rigorous and tailored approach that Vector brings to bear on all such initiatives.

And it’s thanks to the in-depth understanding

the initial review programme gives us of how

various elements of the whole organisation

integrate and interface with one another that

we can properly ensure that all its facets are

addressed in parallel. Unless we consider

each organisation’s overall shape, direction

and structure within a coherent programme,

there’s a very real risk that a less disciplined

approach might maximise the risk of further

damaging fragmentation.

4

Sustainable improvementIn any change programme, ensuring we

leave our clients with a lasting legacy of

improvement that adds value far beyond

our initial engagement is as important as

implementing the strategic plan. In fact,

building internal capacity by working closely

with employees – from the shop floor to

the boardroom – has the potential to deliver

more value over the lifetime of the business

than any other aspect of our work.

Programme delivery entails whatever the

organisation needs. This can include a focus

on individuals and leaders to create high-

performing teams, improve the workforce

and develop organisation-wide talent

that’s needed to meet the challenges of

tomorrow. Invariably, this approach runs in

parallel with the transfer of our knowledge

and experience. That’s how we build the

consultancy capacity within a business that

ensures the performance improvements

we make with our clients are sustainable.

Time after time, our clients have found

that this approach has been fundamental

to their ongoing success – so much so, in

fact, that 90% of our growth comes from

client referrals. We’re extremely proud of this

testimony, which continues to drive our

own growth into the future.

5

6

Improving organisational effectiveness

Continuously adapting and enhancing their operations to match ever-changing market demands is a daily reality for competitors in today’s global markets that have no borders or other boundaries.

We’re highly experienced in helping national,

international and global clients find the most

efficient and effective new ways of working,

removing processes that don’t add value to

themselves or their customers.

Sometimes, of course, we find that radical action

is needed, such as a major programme of change.

At others, external events might make a particular

process obsolete or redundant, necessitating

nothing more than a light fine-tuning of current

practices. In either event, we have an impressive

record of helping companies make the changes

that deliver the greatest possible returns.

Focusing on customer valueThese changes may include designing or

streamlining the supply chain to drive out

unnecessary costs, while increasing innovation

and eradicating risk. Or they might involve the

critical alignment of people and processes in

such a way that resources are concentrated

on the activities that add most value.

In any event, a constant focus of our work

is to help our clients improve customer

satisfaction and loyalty by enabling employees

at every level to consider their actions in terms

of customer impact and benefit. The power

of this approach is undeniable, channelling

everything the organisation does towards

delivering value as defined by the client.

It’s the single most effective means that

companies have at their disposal today of

ensuring sustainable and easily attainable

competitive advantage.

To find out more about how Vector Consultants can put you on track to achieve your strategic objectives;

call +44 (0)845 658 6617 email enquiries@vector-consultants.com

For more company information, visit www.vector-consultants.com

Our Values1 Always tell the client the whole truth: Regardless of what the

client would like to hear, however painful.

2 Exceed client expectations: Add real value beyond the initial task.

3 Be generous with our time: No unexpected charges for

time/administration.

4 Do not oversell our own capabilities: If we can’t do it we’ll say so.

5 No ‘bait and switch’: Clients see the same consultants from start

to completion.

6 Create client independence: Transfer of skills and knowledge

from day one.

7 Maintain confidentiality and data security: We do not divulge

client information.