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-Who We Are,--How We Can Simplify Your Operations,-

-Help You Make Your Organization,--Help Make Your Community Prosperous-

VanAmburg Group Research, Planning, Marketing

& Management Solutions“The best consultants in the country.”

William J. Hill, President (retired), National Fuel Gas Distribution

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We’ve Implemented Thousands of Research Planning, Marketing & Client

Communications Systems

We have identified & brought $4 billion in new markets to our clients. (WEB CALENDER RED?

MutualGravity, Inc. Since 2003North American Software Development Firm managed by a team of 5 entrepreneurs

VanAmburg Group, Inc. Since 1977North American Marketing & Research ConsultancyCombined we have Started, owned & managed 11 businesses serving 165 industries in North/Central America & EuropeWorked with over 3,000 clients, from Fortune 100 firms to start-up companies

And our work has been featured by America’s media

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And Conducted 32 Years ofStrategic Planning & Custom Research

We have saved our clients millions of dollars & helped them make millions more by correctly targeting markets, products & services

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We Understand Customers & Customer Service

We developed the customer satisfaction system for ServicEdgethat determined part of every employee & contractor’s compensation

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And Call Us Old FashionedBut We Understand Loyalty

We consistently give 100%,treat every client with respect & maintain confidentiality of their information

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We Created A Software PlatformNow Used By Thousands of Organization

Managers

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Simplicity Manage your business & communications from any computer’s Internet browser anytime, anywhere.

PowerEntrepreneur or large firm collaboration, Teamwork next door or across the globe! Share resources: files, documents, calendars & more.Intranet portal Web emailInstant messaging Live chatCalendaring Time trackingContacts Freeform indexingDocument managementCustomer relationship management

ValueBlazingly fast speed No contractsNo software download No IT staff requiredNo programming No start-up feesNo server management Ad-free service

SecurityEncrypted connections Stop viruses & spam

You Can Manage Your Business From Anywhere

With WebOfficeAngel

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Simplicity Unlimited calendars, accessible to authorized users anytime from any place.

PowerTeamwork next door or across the globe! Share time trackingFreeform indexingLink scheduled resources internally or through a website or eNewsletterMonitor content prior to publishingCreate listings for tasks, meetings & events, sharing them instantlyEstablish event searches by activity, department, company or other criteria

WebCalendarAngel Provides The Basis For Your Regional Events Calendar

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Easy AccessAccess content anytime from anyplacePC, Mac or Linux – Platform independentDownload & Install NOTHINGLog in with your browser – Firefox or IEAutomatic secure encryption

Simplicity Create content in an html-editor that allows for easy sharing a web publishingEasily generate Internet-ready copyBuild-it wizards & no programmingRole-based user security

PowerUtilize existing web-based material for feature rich subject matterManage various types of content for flexible outputCustom fields & relationship database24/7 accessMonitor content prior to publishing

SupportEmail, IM, Live, Phone

WebContentAngel Feeds News To Your Sites,Empowers Your Users & Frees Your IT Staff

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Easy AccessAccess content anytime from anyplacePC, Mac or Linux – Platform independentDownload & Install NOTHINGLog in with your browser – Firefox or IEAutomatic secure encryption

Simplicity Simple build-it wizardRole-based user securityNo programmingSchedule & stream content to eLetters, eNewsletters, websites, web calendars, media sourcesDirect content without special coding or programming skills

PowerUsers manage their own eLetter subscriptionsTemplate-drivenStyle sheet formatted

WebContactAngel Lets You Automate Your Newsletters

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Accomplish Almost AnythingInteractive customer satisfaction systemsWeb forms: auto-add data to data tablesInteractive online directoriesAutomatic test scoresEasy computer assisted data entry

Easy AccessPC, Mac or Linux – Platform independentDownload & Install NOTHINGLog in with your browser – Firefox or IE

Simplicity Simple build-it wizard & No programmingSurvey templates & Role-based user securityAjax drag-and-drop features

PowerCustom fields & relational databases24/7 real-time results & report generatorAvailable unlimited surveys, questions & responses

SupportCustom research/ survey design

WebSurveyAngel Lets Your Customers SpeakThrough Surveys, Polls, Forms, Tests &

Directories

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We Combine Our Experience & Software Tools

To Create Secure, Scalable, Real-TimeSurvey, Communication & Reporting Systems

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We Implement Real-Time Customer Response Networks Such as Hospital Patient Satisfaction Systems

Management & board can securely access critical information from any computer as it happens

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We Provide The FullCircle Rewards Program For Retailers Across North America

Over 50,000 members in 17 states have already increased their transaction frequencies & purchases

The unique & successful loyalty program • Available to restaurants, golf courses,

hotels & retailers since 2008• Standard & custom marketing campaigns

using postal mail, email, text messaging & phone voice

• Automated customer satisfaction system• Customer referral network• Personal member accounts• One screen system management• West coast Denny’s franchisee challenged

our distributor to increase sales by 3% in 2 months & we increased sales by 30% -Denny’s Corporate is now testing

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Baseline research (qualitative & quantitative) can:

1. Assess target customer expectations and satisfaction benchmarks

2. Help management understand customer issues & opportunities

3. Determine the structures needed in real-time research & communications systems

4. As needed, conduct new product & market assessments

Here’s A Brief Overview Of Our ServicesKey Opportunity 1: Baseline Research

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Automated customer research systems with immediate 24/7 access can

1. Determine satisfaction and 2. Help management

understand customer issues & opportunities

Key Opportunity 2: Real-Time Research

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If desired, automated customer satisfaction data and other elements can enable management to quickly plan, evaluate, react, and communicate.

Online planning systems can:1. Easily involve large numbers of

people in the process.2. Educate participants to support

valuable involvement3. Provide management with real-

time targeting & tracking

Key Opportunity 3: Real-Time Planning

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We Integrate Complete Web-Based & Traditional Marketing Solutions

Real-time two-way communication systems can strongly increase customer/ constituent loyalty through multiple channels:

1. Postal mail2. Email3. Text messaging4. Voice messaging

Key Opportunity 4: Real-Time Communications & Marketing

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Automated management systems with dashboards customized to our clients’ needs can:

1. Synthesize islands of data2. Present that data in a visually

simple dashboard format3. Make selected information easily

available to all departments4. Provide immediate, real-time top-

level reporting and visual tracking of critical sales or operational activities & results

5. Enable drill-down access for customer relations to

– Individual customer information

– Easily taken actionable steps - Instant customer satisfaction and follow-up

Key Opportunity 5:Real-Time One-Click Management

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Our Systems Simply Work

We guarantee reliability & confidentiality

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Let Us Help You Reach & Serve Your Markets

Anyone Can Have An Idea

Most Can Get It Manufactured

Few Have the Key Distribution, Channel Relationships & Communication Systems To Sell It

And Fewer Understand Their Customers Ongoing Needs, Expectations & Satisfaction

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We Quickly Define The Entire Project

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And Work With Our ClientsTo Define The Optimum Approach

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Remember – Communications WorkBut Automated Communications Work For You

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We Have Invested Heavily to Understand Regional Communities & We Choose To Be Stakeholders In Our

Communities

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Simplify Your LifePick Your Partners Carefully

To Complete Your Project On Time, On Budget& Exceeding Your Expectations

Call Us Please

David VanAmburgVanAmburg Group, Inc.

814-866-3600David@VanAmburgGroup.com

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