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Process Mapping &
Value Stream Mapping
2009 Quality Training
Karin Stricker
UW-Stout
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escription
!ntro"uction into Process Mapping an"
Value Stream Mapping#
iscuss "i$$erences an" applications o$t%e to met%o"s'
escri(e a success$ul approac% o$ a
process mapping pro)ect'
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*earning +()ecti,es
*earn %o to map a (usiness process
!"enti$y eaknesses an" pro(lem
areas o$ t%e process *earn a(out possi(le pro(lem
resolutions
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e$initions
Process Mapping
is a %ierarc%ical met%o" $or "isplaying
processes t%at illustrates %o a pro"uct
or transaction is processe"' is a ,isual representation o$ t%e
ork-
$lo eit%er it%in a process - or an image
o$ t%e %ole operation' s%oul" allo people un$amiliar it% t%e
process to un"erstan" t%e interaction o$
causes "uring t%e ork-$lo'
%ttp#'isi.sigma'com"ictionaryProcess/Map-0'%tm 1202009
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.ample
3ross-$unctional
$lo-c%art
456 *ean Pro)ect7
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e$initions 4cont8"7
Value stream mapping
is a tool t%at %elps you to see an"
un"erstan" t%e $lo o$ material an"in$ormation as a pro"uct or
ser,ice
makes its ay t%roug% t%e ,alue
stream'
is typically use" in
*ean'%ttp#'isi.sigma'com"ictionaryValue/Stream/Mapping-1'%tm
1202009
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.ample
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Process Mapping ,s' Value
Stream Mapping
Value Stream Mapping
' gat%ers an" "isplays a $ar (roa"er range o$
in$ormation t%an a typical process map'
2' ten"s to (e at a %ig%er le,el 4:-0 (o.es7 t%an
many process maps'
' ten"s to (e use" at a (roa"er le,el; i'e' $rom
recei,ing o$ ra material to "eli,ery o$ $inis%e"
goo"s'1' ten"s to (e use" to i"enti$y %ere to $ocus $uture
pro)ects; su(pro)ects; an"or kai
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Processing Time ,s' *ea" Time
Lead time:
Perio" o$ time (eteen t%e initiation an" t%e completion o$ any
process
Processing time:=ctual amount o$ time spent orking on a pro"uct
or ser,ice'
Note:
*ea" time can easily (e re"uce" (y eliminating inter$aces;
%ereas re"ucing
processing time re>uires usually in,estments in (etter
e>uipment an" training'
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.ample# ?antt 3%art
Processing time an" lea" times o$ t%e 56 *ean Pro)ect
4e,ery ,ertical line represents "ay7
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Process Mapping Pro)ect
3on"uct Works%ops3ross-$unctional team
Ma.' ': %ours
Start it% @?63=A $orms 4see e.ample7 3reate cross-$unctional
Process Blo 3%art4s7
!"enti$y num(er o$ inter$aces
3ollect processing time an" lea" time !"enti$y Cum(er o$
Pro"uctsSer,ices 4m"%r7
5elp$ul (ut not alays re>uire"
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.ample# @?63=A Borm
Goals
General
Results
Specific
Borms
Activities
Specific step-by-step
Conditions
Specific requirementsto start process
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Process Mapping Pro)ect 4cont8"7
=naly
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Typo %uman error
Start n" "ate rong
Typo
%uman error
on8t ant to gi,e it
to t%e "epartment
epartment "i"n8t ask
oesn8t kno %o to "o itCo
$iel"
tosig
n
i"n8t c%eck t%eir num(ers
Dusiness mgr' or acct a"min "i"n8t
c%eck it
!s%ikaa iagram
ES6 info
rong and!or
incomplete
Causes
Solutions
SSN rong or
missing
"#E calc$! Acct$
code rong
Salar% &ase !
calc$ rong
on8t %a,e one 4yet7
Misse" it on t%e $orm
oesn8t kno %o to "o it
=cct Co %asn8t
(een assigne" yet
5uman rrorEust
learne
"t%e
grant
%as(
een
appro
,e"
Wrong minma. Salary
?oing
o$$o
l"
in$orm
ation
6ise
in$or
matio
n
nota
,aila(le
yet
Makin
g
some
t%ing
up
Start n" "ate rong
3reate c%ecklist
Make sure $orm is $ille"
in online (e$ore printe"
@Mus
tA$ie
l"s
comp
lete"
etail s%eet rong
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Success Bactors
' Management support
2' Willingness $or c%ange
' Pro(lem Sol,ing liminate t%e cause o$ pro(lems so t%ey "o not
recur
Fiel" $or G0H an" make c%anges as nee"e"
1' ocumentation Plain language; easy to rea"
asy accessi(le:' Bollo up
=u"iting
3ontinuous impro,ement
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QuestionsI
T%ank you $or your attentionJ
