Value for money – Metrics / practicalities

Mark Stuart

28 March 2012

VFM - catch phrases

“Achieving our business plan objectives in the most cost effective way”

“Doing the right things in the right way for the right price”

Cost

QualitySatisfaction

0.0

1.0

2.0

3.0

4.0

ELIM VFM

ElimAverage

VFM exercise

Are the three triangle points correct? Should there be four etc?

Which areas/services should smalls compare in this way?

Two groups Housing management / maintenance

1. How should we measure cost? Is it staff costs or should it include something else and if so what?

2. How should we measure quality/performance..is it a basket of indicators? Which ones? New ones?

3. How should we / can we measure satisfaction with the service provided? How do we deal with expectation changes?

VFM – practical ideas

VFM log. Real ideas from real people that make a real difference.

I would like a Skills & Projects searchable database that we could add to.