Value Beyond Compliance

A secure, data encrypted, mobile audit tool providing

instant access to audit outcomes and Compliance

Action Plans: know everything, anywhere, anytime.

Your Branded Mobile Audit Tool

Know Everything, Anywhere, Anytime

The importance of automotive repair shop compliance to

manufacturer repair methods and standards has increased

significantly in recent years, with greater expectations from

regulators, increased complexity of rules, new materials and

technology, and added liability for senior managers. Over-

reliance on self-audit tools can result in a distorted picture of

approved repair network compliance and doesn’t address the

core risk: are vehicles being repaired in the right way and to the

highest standards?

As a result, the manufacturer needs quantitative and qualitative

insight into the areas of conformance and non-conformance

across their national and international approved networks. And

they want comprehensive, independently verified, easy-to-access

and interpret information, quickly - ensuring the Audit Field Team

focuses on the things that matter most in managing risk.

When repair shops self-audit, it’s not uncommon for our Audit

Field Teams to discover network compliance levels fall from a

reported 96% to just 72% and for Compliance Action Plans to

have remained uncompleted for months.

…25% unreported risk

About

OUTSORC

A Specialist PartnerOUTSORC is a specialist outsource partner for vehicle manufacturers and tier-1 suppliers in the automotive aftermarket, when results matter.

We support our clients develop value-creating programmes and rejuvenate existing programmes to enhance capabilities – supplementing their own teams or addressing skill shortages with flexible and cost-efficient solutions.

We enable our clients to quickly scale up or down their operations to meet changing business demands and lower operating costs.

Our people are hand-picked for their proven industry knowledge and experience, specialist skills and accomplishments, to help clients achieve their business objectives.

Our vision is that every client recommends OUTSORC because we improve performance.

We believe improved performance is not achieved through technology alone. Client success comes from having the right people, with the right skills, working in a brand-aligned way, performing the right activity, performance managed and supported with the right tools.

Reporting Across

the Globe

Insight Across the GlobeORDITR is a web-based, secure, data encrypted, mobile audit tool that can be used in multiple countries so manufacturers have a complete picture of approved repair shop compliance, across the globe, 24/7.

Adapted to audit against international and local market brand standards.

Adapted to local languages.

Adapted to the reporting requirements of local markets.

Tailored access rights for manufacturer staff, Audit Field Teams and individual approved repair shops.

ORDITR provides the manufacturer clients with the audit results and agreed Compliance Action Plans, minutes after the audit is completed.

ORDITR enables you to know the compliance of any approved repair shop in your country of operation, region and internationally.

Thinking globally, implementing locally.

A Specialist

Audit Tool For

Instant Reporting

& Analysis

Supporting Value CreationSome of the reasons compliance monitoring frameworks fail are because the auditor isn’t independent; the audit itself doesn’t extend beyond the obvious checking of equipment or tools or certificates at the expense of verifying repair standards and quality; failure to rectify non-compliance issues in good time or even at all; or because cause-and-effect relationships are not spotted soon enough.

ORDITR is used by our independent, specialist Audit Field Teams to record and report audit results in real-time across a spectrum of criteria that include facility; equipment and tools; internal systems and processes, adherence to manufacturer repair methods and standards; industry best practices, repair quality; staff competencies; health and safety, documentation and certification; and commercial and brand standards.

Our Central Support Services team – together with the Audit Field Team - work with the manufacturer to tailor ORDITR to their specific requirements: audit standards, audit schedule, audit process, reporting and branding.

Using ORDITR, our Audit Field Team quickly discusses audit findings with the repair shop before agreeing a Compliance Action Plan with specific SMART objectives.

Taking Control of Your Compliance MonitoringBuilt on our knowledge of peer-group best practice in auditing approved repair shops.

Easy-to-use, intuitive modular design helps speed-up the audit process and do away with post-audit administration.

Web-based platform provides access anytime and anywhere in the world.

Incorporates Auditor and repair shop authorisation levels through the latest auto-signature technology.

Incorporates digital images to support audit findings, for example: facility, equipment, certificates and so on.

Built-in auto-reminders for the repair shop to highlight near-term non-compliance issues, like out of date health and safety certification or equipment warranties.

Reporting That Provides A Quality Of ActionSeeing global compliance in seconds is easy with ORDITR’s menu-driven management information reporting on laptop, iPad and mobile.

Menu-driven and bespoke reporting capabilities.

Class-leading visualisation of data and information to assist decision-making.

Artificial Intelligence to highlight common areas of non-compliance to assist with future training interventions. And monitor progress in completing the Compliance Action Plan.

Benchmarking the repair shop network on conformance levels.

Historical analysis of conformance and non-conformance issues to focus the Auditor in the audit process.

Improving Audit

Field Team

Performance

Key BenefitsBranded to specific requirements.

Incorporates the brand’s repair shop standards in addition to international and country-specific legislation and regulations.

Tailored to the unique requirements of different country markets – language, standards, audit process, repair methods, and so on.

Quick and accurate record of audit findings with auto-signature authorisation levels.

Easy integration with other software systems.

Instant network overview and analysis of individual repair shops.

Class-leading graphical analysis of data through a menu and bespoke reporting suite.

On-site development and agreement of Compliance Action Plans with the repair centre.

Repair shop on-line access to the Compliance Action Plan and uploading evidence to support fully compliant status.

Provide assurance to your senior management that your regulatory risks are fully identified and managed, in seconds.

Why partner

with OUTSORC?

Strength Through SpecialisationOUTSORC is the preferred partner for some of the leading global automotive brands because…

We have earned high level credibility by delivering performance improvement for clients.

We support clients across the globe – mirroring where they compete in the after-market and co-ordinating activity across multiple countries and regions.

We offer a spectrum of solutions to help clients increase sales, improve profitability and enhance the customer experience.

We have developed a performance-driven and results-orientated culture supported by rigorous recruitment and selection processes to employ the best people for our clients.

We have developed industry-leading tools, systems and processes to support the outsourced teams work at optimum efficiency.

We are managed by executives with unrivalled experience, capability and credibility in the automotive industry.

We partner with clients in a branded way and always act in their best interest.

We continually think about and do the things that matter most in achieving our client’s commercial objectives.