Valerie Davis-Howard Vice President and Senior Consultant The Forum on Workplace Inclusion 18 March 2015 Unleashing Change through a Peer-to-Peer Approach

Valerie Davis-HowardVice President and Senior Consultant

The Forum on Workplace Inclusion • 18 March 2015

Unleashing Change through a Peer-to-Peer Approach

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Copyright © 2015 The Kaleel Jamison Consulting Group, Inc. All rights reserved. No duplication permitted without written consent. 518.271.7000. www.kjcg.com

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Welcome and Purpose of the Spotlight Session

Discuss how peer-to-peer leadership can create successful change where other approaches fail.

Explain how the approach works and share some examples of the impact.


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Inclusion starts with

HELLO!


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One Major Criterion for Success

SPEED

Because the world is changing at a mind-boggling pace, knowledge transfer and application must keep up.


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Knowledge: Old Model vs. New Model

In the old model, knowledge was defined as

scarce: a source of power and control.

A few leaders went into a room to figure out the

future.

In the new model today’s organizations need the

wisdom of everyone to succeed and EXPONENTIAL

change, not just incremental change……… FAST!


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UNION LEADERSHIP• Learning • Sponsoring• Partnering

SENIOR LEADERSHIP• Learning • Modeling• Sponsoring• Executive Pods

PEOPLE MANAGERS• Education• Accountable• Sponsorship• Leading their areas

ORGANIZATION• FROMTO• New mindsets and behaviors• The HOWSM for achieving business

results•Support systems for the mindsets and behaviors

PEOPLE INVOLVED IN CHANGE EFFORTS• Learning• Incorporate in their change work

The Peer-to-Peer Model for Change


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How does it work? Multi-day learning experience for a core

group of individuals from all levels of organization.

Each individual forms a spin-off group (“pod”) of 2-8 Change Allies - then models and promotes the New Behaviors with them.

Change Allies cultivate the new skills and mindsets and model and champion them with others.

Mindsets and Behaviors spread rapidly from 10% to the entire organization.


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Why it Works Creates a Pull effect from colleagues vs. Push

from leadership.

Team members trust and value their peers.

Speed of knowledge transfer and knowledge application.

Immediate, visible impact within 6 months; bottom-line impact in 3 years.

Reach masses in fewer “training hours.”


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The Power of the Initial Ally

Derek Sivers:

How to Start a Movement

https://www.youtube.com/watch?v=fW8amMCVAJQ






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Simultaneous education with the Senior Leadership Team.

Involving managers early on – clarifying their role, how they can be supportive, expectations re: time investment.

Coaching leaders to move out of the way and TRUST the work of the Change Partners.

Keys for Success Educate Leadership

TeamInvolve

Managers

Coach Leaders to move/trust

Core Inclusionand Change

PartnersInclude Responsibilities

in

Objectives

Key Sponsor

Involvement

Balance Time Demands

Key sponsor: attends sessions, two-way communication and feedback, builds individual relationships, celebrates and recognizes the group.

Balancing the time demands … integrating their Pod responsibilities into day-to-day work interactions.

Including responsibilities in objectives/PA’s where possible.


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Ripple effect change Each one–teach one (accountability) Do as I do (Managers People Leaders) Peer-to-Peer influence Something feels different??? Why are you saying HI to me? Why did the manager ask me my opinion? The horse is out of the gate! I’VE BEEN UNLEASHED!!

Team and Organizational Impact


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Client W Plant was slated for

closure due to underperformance.

Productivity and performance improved so drastically that plant was removed from closure list and became productivity model for other plants.

Client Z Savings of 8.5 working

hours/month through 30-min reduction in monthly meetings.

Process time reduced from 7 weeks to 7 hours due to radically improved union and management collaboration.

Client X Decreased turnover

from 35.8% to 15.4%. Business grew 4.7%. Savings of $300,000

in expenses. Received best

customer satisfaction rating in the company.

Sample Client Results


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Thank You!Connect with us at

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Valerie Davis-HowardVice President and Senior Consultant

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Valerie Davis-Howard Vice President and Senior Consultant The Forum on Workplace Inclusion 18 March 2015 Unleashing Change through a Peer-to-Peer Approach