VA L L E Y M E T RO Transit Performance Report

V A L L E Y M E T R O

Transit Performance ReportF Y 2014 (JULY 1, 2013 - JUNE 30, 2014)

valleymetro.org

2

COST EFFICIENCY & SERVICE EFFECTIVENESS | PERFORMANCE RESULTS

Transit Performance Report (TPR) | FY 2014 (July 1, 2013 - June 30, 2014)

System Summary FY 2014Performance Indicator Bus Light Rail Paratransit Vanpool System Total

% Change from FY13

Total Boardings 57,805,780 14,331,488 987,318 1,119,116 74,243,702 -1.9%

Percent of Total Boardings

77.9% 19.3% 1.3% 1.5% --- ---

Vehicle Revenue Miles

28,963,377 2,481,951 7,466,734 5,846,344 44,738,406 2.2%

Operating Cost Per Revenue Mile

$7.65 $12.60 $4.94 $0.62 $6.56 -3.6%

Boardings Per Revenue Mile

2.00 5.77 0.13 0.19 1.66 -4.1%

Average Fare $0.84 $0.87 $2.60 $3.37 $0.91 0.8%

Farebox Recovery 21.9% 40.0% 7.0% 104.8% 23.0% 0.7%

Operating Cost Per Boarding

$3.83 $2.18 $37.29 $3.22 $3.95 0.3%

Subsidy Per Boarding

$3.00 $1.31 $34.69 ($0.16) $3.04 0.1%

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Red Indicates the trend is negative (Greater than 5% decline from prior year)

Yellow Indicates the trend is negative (Between 3-5% decline from prior year)

White Indicates the trend is neutral (Within ±2.99% of prior year)

Blue Indicates the trend is positive (Between 3-5% improvement from prior year)

Green Indicates the trend is positive (Greater than 5% improvement from prior year)

FY 2014 Transit Performance Report (TPR)

The annual Transit Performance Report (TPR) provides information to the Boards of Directors and member cities concerning ridership, operating costs, fare revenue and performance indicators for region-wide transit services, including the following transportation modes:• Fixed Route Bus• Light Rail• Paratransit (Demand Response)• Vanpool

For the FY 2014 TPR, the reporting basis continues to use the updated methodology used in the FY 2012 and FY 2013 TPRs. In general, this reporting basis incorporates a greater scope of operating activities to conform with NTD standards.

Dashboard Indicators:

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COST EFFIC IENCY & SERV ICE EFFECTIVENESS | PERFORMANCE RESULTS


Farebox Recovery Ratio

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%


$5.00

$4.50

$4.00

$3.50

$3.00

$2.50

$2.00

$1.50

$1.00

$0.50

$0.00

Operating Subsidy Per Boarding

$4.00

$3.50

$3.00

$2.50

$2.00

$1.50

$1.00

$0.50

$0.00


Fixed route service increased revenue miles by 2.9% or by 800,000 miles.

$10.00

$9.00

$8.00

$7.00

$6.00

$5.00

$4.00

$3.00

$2.00

$1.00

$0.00

21.4%

$3.88

$3.05$7.78

2012 20142013

21.6%

$3.85

$3.02

$7.65

2012 20142013

2012 20142013

2012 20142013

BusFIXED ROUTE (SYTEM-WIDE)

Service ExpansionsLocal Route – 1, 3, 10, 16, 51, 56, 80, 154 and 156Circulator Routes – ZOOM

Service Modifications• Local Routes – 39, 60, 106 and 122• Express Routes – 511• Rural Routes – 685

Service Increases• Local Route – 104, 108, and 156• Express Routes – 571

Route Eliminations• Local Routes – 17A and 277

21.9%

$3.83

$3.00 $8.09

20.0%

PEER2012

$3.53

PEER2012

$4.43

PEER2012

$8.83

PEER2012

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Average Fare

$0.83

$1.00

$0.90

$0.80

$0.70

$0.60

$0.50

$0.40

$0.30

$0.20

$0.10

$0.00

Annual Increase / Decrease in Total Boardings

15%

12%

9%

6%

3%

0%

-3%

-6%

-9%

-12%

-15%

Annual Increase / Decrease in Weekday Average Boardings

15%

12%

9%

6%

3%

0%

-3%

-6%

-9%

-12%

-15%

Annual Increase / Decrease in Saturday Average Boardings

15%

12%

9%

6%

3%

0%

-3%

-6%

-9%

-12%

-15%

$0.83

-2.23%

-3.59%-4.16%

2012 20142013 201420132012

2012 20142013 201420132012

$0.84

4.88%

3.37%

6.56%

BusFIXED ROUTE (SYSTEM-WIDE)

Includes:• Local• Circulator• Express• RAPID• LINK• Rural Routes

2.84%

4.34%5.12%

$0.90

PEER2012

6




5.0

4.5

4.0

3.5

3.0

2.5

2.0

1.5

1.0

0.5

0.0

Annual Increase / Decrease in Sunday Average Boardings

15%

12%

9%

6%

3%

0%

-3%

-6%

-9%

-12%

-15%

-2.17%

2.00

201420132012

2.00

2012 20142013

3.60%

Includes:• Local• Circulator• Express• RAPID• LINK• Rural Routes

BusFIXED ROUTE (SYSTEM-WIDE)

6.50%

2.10

On-Time Performance

This data includes Local, Express and RAPID service.

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%

95.0%

2012 20142013

96.2% 93.7%

1.99

PEER2012

7



8




100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%

45%


$2.13

$5.00

$4.50

$4.00

$3.50

$3.00

$2.50

$2.00

$1.50

$1.00

$0.50

$0.00


$50.00

$40.00

$30.00

$20.00

$15.00

$10.00

$5.00

$0.00


$3.00

$2.50

$2.00

$1.50

$1.00

$0.50

$0.00

$1.11

$2.01

$1.26$11.87

41%$2.18

$1.31 $12.60

PEER2012

20132012

2012 20142013 2012 20142013

2012 20142013

Light Rail

31%

$11.81

40%

2014

PEER2012

$2.08

PEER2012

$4.43

$10.89

PEER2012

9




6.0

5.5

5.0

4.5

4.0

3.5

3.0

2.5

2.0

1.5

1.0

0.5

0.0

5.77

Total Boardings

15

14

13

12

11

10

8

7

6

5

4

3

(in m

illio

ns)

13.6

On-Time Performance

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%

14.35.56

14.3

94.7%

5.88

2012 20142013

2012 20142013

2012 20142013

Light Rail

97.2 % 93.5%

3.59

PEER2012

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• Phoenix Dial-a-Ride includes the cities of Phoenix, Avondale, Goodyear, Tolleson and Paradise Valley

• East Valley Dial-a-Ride (EVDAR) includes the cities of Chandler, Gilbert, Mesa, Scottsdale and Tempe

• Northwest Valley Dial-a-Ride (NWDAR) serves the communities of El Mirage, Sun City, Sun City West, Surprise and Youngtown as well as unincorporated areas of Maricopa County. Northwest Valley Dial-a-Ride also provides overflow service for the Glendale and Peoria Dial-a-Ride services as well as trips which applicants for ADA paratransit take to and from Valley Metro’s Mobility Center, located in Phoenix.

This data represents Proposition 400 funding used to fund service for ADA-certified passengers only. Each operating system may include more than one jurisdiction. The values in the “Proposition 400” column represents the amount reimbursed or credited to each jurisdiction in FY 2014 and may not correlate to the amount of Proposition 400 funding a jurisdiction spent that year. System Operating Cost is the total operating cost for each operating system.

PROPOSIT ION 400

Paratransit

information

Paratransit Operating System Proposition 400 System Operating Cost Prop 400 as %

of Total Ops Cost

Glendale DAR $620,410 $2,427,706 25.56%

Peoria DAR $200,996 $1,104,216 18.20%

Phoenix DAR $14,329,205 $17,330,044 82.68%

Phoenix Taxi $0 $852,299 0.00%

Scottsdale Taxi $231,339 $568,054 40.72%

Valley Metro EVDAR $6,476,813 $11,035,889 58.69%

Valley Metro NWDAR $142,400 $2,353,161 6.05%

Valley Metro RideChoice $0 $1,148,091 0.00%

Total $22,001,163 $36,819,461 59.75%

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$50.00

$45.00

$40.00

$35.00

$30.00

$25.00

$20.00

$15.00

$10.00

$5.00

$0.00

$42.18 $37.29$36.90

2012 20142013


10%

9%

8%

7%

6%

5%

4%

3%

2%

1%

0%

5.4%5.7%

7.0%

2012 20142013


$40.00

$30.00

$20.00

$20.00

$15.00

$10.00

$5.00

$0.00

$34.81 $34.69$39.89

2012 20142013

Operating Cost Per Revenue Hour

$97.17$100.00

$90.00

$80.00

$70.00

$60.00

$50.00

$40.00

$30.00

$20.00

$10.00

$0.00

$88.99

$74.98

2012 20142013

ADA On-Time Performance

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%

97.16% 96.83%95.81%

2012 20142013

ParatransitThe Americans with Disabilities Act (ADA) of 1990 is federal law which prohibits discrimination against persons with disabilities in public accommodations, including public transportation. On-time performance measures how many ADA boardings occurred within 30 minutes of the pick-up time given to the passenger at the time of their reservation.

4.8%

PEER2012

$37.56

PEER2012

$35.75

PEER2012

13



14




101.7%


$3.22

$5.00

$4.50

$4.00

$3.50

$3.00

$2.50

$2.00

$1.50

$1.00

$0.50

$0.00

$3.10

Vanpool


$1.00

$0.80

$0.60

$0.40

$0.20

$0.00

$0.62

99.3%

$3.13

$0.62

2012 20142013

120%

110%

100%

90%

80%

70%

60%

50%

40%

2012 20142013

2012 20142013


$0.30

$0.20

$0.10

$0.00

-$0.10

-$0.20

$-0.05

$0.02

-$0.16

2012 20142013

Total Vanpool Boardings

1.5

1.4

1.3

1.2

1.1

1.0

0.5

0.0

1,227,297

1,145,501

2012 20142013

(in m

illio

ns)

104.8%

$0.58

1,119,116

15Transit Performance Report (TPR) | FY 2014 (July 1, 2013 - June 30, 2014)

Average FareAverage fare is the average price a person pays for a transit trip. It is equal to total fare revenue collected divided by total boardings.

BoardingA boarding is known as an unlinked passenger trip. Every time a person boards a vehicle it is counted as a boarding. For example, if a person makes a trip involving one transfer, this trip is counted as two boardings.

CirculatorsCirculator routes typically serve small specific areas with short routes that are designed to provide connections between transportation systems and other area attractions, like employment centers or schools. Many circulator routes charge no fare.

Express/RAPIDExpress/RAPID routes provide higher speed services by operating within a limited stop and other enhancements. Express/RAPID routes operate on regional freeways.

Farebox Recovery RatioThis is the percentage of total operating cost that is covered by fares collected. It is equal to total fare revenue collected divided by total operating costs.

Fixed RouteFixed route bus service typically operates along a designated or “fixed” route with no deviations. Characteristics of this service type include controlled vehicle frequencies and scheduled passenger stops. In this report, fixed route service comprises Local, Express, RAPID, LINK, Circulator and Rural Connector routes.

LINK ServiceLINK is a type of bus service operating on arterial streets that functions as an extension of Valley Metro Rail and features limited stops, signal priority and near level

boarding.

Local Bus RouteLocal bus routes may operate on either arterial or local collector streets. These are designed to serve localized trip patterns with one or more cities.

National Transit Database (NTD)National Transit Database was established by Congress as a primary source for information and statistics on the transit system in the United States. Any recipients of Federal Transit Administration funding are required to submit data to the NTD.

Net Vanpool StartsCalculated by subtracting number of deleted vanpools from the number of new vanpools started.

On-Time PerformanceADAPercent of all ADA trips that are picked up within the 30 minute ready window.

BusPercent of all trips that operate no more than 0 minutes early and 5 minutes late, compared to scheduled arrival/departure times at published time points.

RailPercent of all trips that arrive at the opposite terminal within 0 minutes early and 5 minutes late of scheduled arrival times.

Operating CostTotal costs associated with the operation of revenue vehicles which includes maintenance and administrative costs. These are gross costs (fare revenue has not been subtracted).

Glossary

16Transit Performance Report (TPR) | FY 2014 (July 1, 2013 - June 30, 2014)

Paratransit ServiceThis service is a shared-ride origin to destination service where an individual can request transportation from one specific location to another specific location at a certain time. This service complements fixed route service. Some systems restrict service to those who are ADA certified, while other systems offer service to the general public.

Revenue HourA revenue hour is an hour that one vehicle in revenue service is available to pick up fare-paying passengers. If ten vehicles are in revenue service for two hours each, they collectively perform twenty revenue hours of service.

Revenue MileA revenue mile is a mile traveled by one vehicle in revenue service that is available to pick up revenue passengers. If ten vehicles are in service for two miles each, they collectively perform twenty revenue miles of service.

Revenue ServiceRevenue service occurs when a vehicle is available to the general public and there is an expectation of carrying passengers who pay the required fare. Vehicles operated in fare-free service are also considered in revenue service. Revenue service includes layover/ recovery time, but does not include deadhead (i.e. travel from garage to the start point of a route) or vehicle maintenance testing.

Rural RoutesRural routes typically provide connections between rural and urban communities.

Subsidy per BoardingAlso known as net operating cost per boarding, this is the operating cost per boarding minus the fare revenue per boarding. This number indicates the amount of public funding that is used to make up the difference between the cost of providing transportation service and the revenue generated by this service on a per boarding basis.

Weekday / Saturday / Sunday Average Daily BoardingsThis measures boardings on a typical weekday, Saturday or Sunday. This is calculated by dividing total boardings on a weekday, Saturday or Sunday by the number of weekdays, Saturdays or Sundays in the fiscal year.

RPT2802

Glossary

Documents

VA L L E Y M E T RO Transit Performance Report